AT&T Corporate Office & Headquarters

It has been over a month that Disney Junior the Channel debuted. UVERSE STILL does not offer this channel. What makes it worse is that they took ALL of the Disney Junior shows OFF of the on demand.

I am so darn mad at AT&T I can't even put it into words. I need 2 phone numbers to be able to prove I cancelled reservations at a local hotel for a wedding and I CAN'T get AT&T to get me the records!! I had to get a lawyer and have them send a supeona for my records and STILL AT&T WILL NOT give respond back to my attorney to give me my own phone records. I have $760.00 that is owed me and I can't get it because AT&T will not accomodate me and give me my records. It's just amazing how much AT&T charges for their services, but yet they won't help you out when you need them too. I can hardly wait to change carriers, but I need to resolve this first. Anyone have any answers???? Disgruntled customer.

AT&T STOP with the mail outs for bundling. What happens after the 6 month timeframe. Put that in a TV AD. Stop with the marketing trash mail. 77055

I would put 0 if it gave me the option too. These CEO's ought to be dragged out of their cozy delux pie in the sky suites by their neckties!!! Think they are too damn mighty to talk to one of us Pesant's (clients-Customers) the very same Pesants/Customer's who made them what they are today!?!? If you can not get through to the Board of Directors/CEO's you can at least exhust them just as I have until they break and pick up a phone, by dialing 210-821-4105 then when a recording answers you hit the star button* then you will still hear the recording continuing you quickly hit star a second time, this will take you straight to the AT&T Tower in Dallas Texas switch Bord, they will answer "AT&T SWITCHBORD" you then ask them to transfere you to the CEO'S office, they will say they can't and try to pedal you off to the Shity Customer Care line, in whitch case you call over and over until they become insane, that is the only way you can track one of these cockroaches down!!!

I've just learned something today after being on the phone calling one number after another and speaking to one Rep after another... AT&T can care less if someone commits fraud in your name. They don't care what the circumstances are, if the phone is in your name, you're responsible! My Companion was murdered, my only friend died, I went homeless, was assaulted, abused... (too much trauma to mention) but they don't care. I'm expected to go after the people myself or pay the bill to get a phone! My Mom has Cancer, I still don't have a place to live.. AT&T doesn't care. Money, money, money... "I'm sorry you went through what you did but the phone was in your name so you're responsible in paying it or take the people who did it to court." (Every rep said this to me) Like I'm 'really' going to face a person who scared the hell out of me and assaulted me! They're also telling me (everyone)... to use someone's name to get a phone because (even though illegal) it's not 'really' fraud to them? Maybe I should put it in 'their' name... Over 20 years of being a loyal, honest customer and they do this to me? Like I 'asked' to be disabled? Have people die? Become homeless? Be abused? AT&T sure has a heart... Let them go through what I did and then find out your Mother has cancer! Better reason for me to pay off this fraud bill as far as they're concerned! AT&T is bull-shit! This doesn't stop here... I've been abused, accused and pushed to the ground ENOUGH!

I have had AT&T U-verse along with my cell and home phone service for many years. I have NEVER had so many billing problems with anything as I have my u-verse account. I have spent countless time on the phone during lunch time, on the weekend or in the evening trying to correct over-billing problems. The best part is you never know what country or state you’re going to get. By now I should have friends all over the world. The problem is I don’t speak India or Pakistan. Today I was lucky; I ended up in Chicago, IL and Amarillo, TX. That’s just the beginning of my fun adventure. When speaking to a representative, they give you 10.00 off this for six months, three dollars off that for three months and free movie channels for six months. You feel like you are talking to a used car salesmen. A word to the wise, don’t have bill automatically deducted from your checking unless you want to wait another month until the next billing cycle comes around to receive your credit. I guess I’m going to have to start watching television on my computer. It’s free.

Here's one...so now if you are even an hour late, they are telling me that they can interrupt your service. Any time past your due date -- BUT they can't tell you when because "the automated system chooses when to cut it off and we have no idea when that might be." Been a customer for 15 years, and a 3 day late payment, they are saying they'll cut our phones off. ARE YOU KIDDING ME!?? That is the most embarassing excuse for customer service I've ever heard. Fine, if you're an hour late, cut it off, that's fine but for them to say "we don't know when it will be cut off" is INEXCUSABLE. Maybe after 15 years we need to go to Verizon...

I have been with At&t for about 5 years,and in the beginning I was pretty satisfied! Until about a year ago that is.......I bought a brand new cell phone from one of their stores,and a few weeks later the screen went out. I took it back to the store,and they had to call customer service (what a joke)and they eventually sent me out a different phone. To make a long story short,I went through 6 different phones in the first year because they kept sending me refurbished phones,and something was always wrong with the ones they sent me! And to top it off,I called about the fourth phone (I think atleast because i'v lost track since i'v had so many) and the "customer service" rep REFUSED to replace it,saying they've sent me too many phones! If they'd send me one that actually worked,I wouldn't be calling them! I've had to call about my son's phone as well,and even though we have insurance on our phones and they were under warranty still,I still had to make 5 different calls to the customer service dept in order to get something done about his phone. They kept trying to "troubleshoot" it,but everytime I had to re-explain the situation and what the previous rep had us do. One of the reps actually told me he was "putting the phone on a different tower" and that should fix it! The other reps afterwards said they had never heard of that! Anyway, in the past year we have had nothing but probs with At&t,and when our contracts are up,I'm going to consider switching carriers. At&t customer service dept DEFINATELY needs work,and the warranty dept is a nightmare! I'm seriously considering just buying a go phone if something else happens to our phones,just so I don't have to deal with those people!

I can't believe At&t. They have the WORST Customer Service and do not deserve to be in business. Every person that i talked to and i talked to about 5 people were rude and very unprofessional. They kept transfering me to different people as if they didnt want to hear what i had to say. Is'nt it the customer is always right???????I get my first bill in the mail of $226.11 WHY??????? i only have internet service and Im supposed to have the promotion of $19.95 for 12 months. No one seems to explain to you when you agree to there services that they have a bunch of hidden fees. I installed this crap myself and they want to charge me $100 equipment fee i dont think so. I have had the worst experience with At&t and it was only just my first bill..how ridiculous. I will be canceling my service and my family and friends have At&t and they will be canceling as well after they saw how rude your employees were to me let alone they have been through these kinds of problems with your company anyway. You will continue to lose people because i will give your company such a bad name. I will not be paying this outrageous bill and cancelation fee because this is not my Fault you need to talk with the people you have working for you. If you dont swipe this bill clean i will see to it that my lawyer will be contacting you.......... Very disappointing

HORRIBLE service EVER!!!! I rate AT&T a "0". My experience with AT&T has been the WORST!!! I advise anyone looking into any kind of services with AT&T seriously do your research and homework on this company first before you get in a contract. The customer reviews are BAD. The customer service (both on the phone and in-person) has been poor. Ive spent a total of 5 hours on the phone trying to get my nightmare situation cleared up and still hasn't been resolved. When I first set up the account, the customer sales lady informed me that I would have to pay a one time $100 payment but would be put on my first bill and spread over a period of 4 months= $25 per month for four months. I found out that AT&T took $100 off my card without my permission or authorization. Now, I have fee's and charges from my bank because I had other pending transactions. The supervisor was suppose to look into the situation but a week later, still no phone call from her. It's been horrible!

Because of AT&T my parents and little brothers may lose a lot more than the 7k they are claiming that my parents owe. Because of their issue with my parents, they have robbed me of $900.... I should not even be involved in this, but I was just robbed of $900 and apparently it is "okay".

Attention AT&T customers do you worrie about being a victum of Identity theft ...Well if you do you might want to listlen to the information i want to share with you.I used to live in San luis,Arizona I applied for work at Advance Call Center of Technology A.C.T in short they hired me to do customer service,this company is a third party AT&T hired this company to handle their Uverse service calls they also handle calls for their High speed Internet and home phone service,so when you the custmer has an issue with their bill,promotions,anything that has to do with your account what do you do well you call cutomer service or walk in to your nearest AT&T corporate store and they end up calling to check on the matter when you provide customer service with your Uverse Ban#number thats your account numer then veraffi your four digit pass code from our side we are able to see your full name ,Address,telephone,ID#,S.S.N and bank account all this information is their infront of us and it dont take to long to write it down and that sould be a concern to you because this company HIRES FELONES state or federal their all hired i dont know about you people but i care to know whos looking at my personal information and a represenative their has access to this ,I recently was told that a female here in this location was promoted to supervisor in their Uverse Blue department Alvarez is her last name now when your a manager or supervisor you have a whole lot more access than a represenative does this loation handles the calls for 22 states four regions thats a lot of cutomers oh one more thing this company is located 2 minuts away from US/Mexico Border 90% of employes working their live in Mexico and im sure some one out their can use your information if you like to see for your self google their location you see what im talking about but at the end it all depends on you if you allow it to go on I thought you should know.

at and t has given me nothing but trouble on my cell phone warranties. we bought a htc vivid phone for 299 dollars + tax on 12/28/2011. within 2 months the phone shut off and would not turn on. called the warranty and they said that the would send me a reconditioned phone because my phone was too old. they sent it and it did not work.sent a third phone to wrong address, cost me 28 dollars to get it back from florida. wouldnt work. 4th phone came and worked one day, shut off and wouldnt work. called customer warranty and they said that i could not have a new phone, but they would send me another reconditioned phone. or i could get a different make and model phone, or i could pay 199 dollars and get a phone from insurance. called customer relations and they said they would like to help but they could do nothing, warranty said the would like to help but they could do nothing. called htc and they could do nothing. i could send in phone but it would be a minimum of 2 weeks with me already being without a phone for 3 and 1/2 weeks. could i get a refund for this months phone bill-NO. could i get a new phone because this is ridulous and the phone was only 2 months old with no damage-NO. TO PUT IT CALMLY, DO NOT USE AT AND T CELL SERVICE BECAUSE IF YOU HAVE A PROBLEM THEY CANT HELP YOU. I TALKED TO CUSTOMER RELATIONS AND THE SAID THAT THEY CANT GO HIGHER UP THE LADDER TO HELP. THEY SUCK BIG TIME AND THEIR CUSTOMER SERVICE IS NON EXSISTANT. THEY DO NOT CARE AND HAVE THE WORST CUSTOMER SERVICE THAT I HAVE EVER DEALT WITH. CORPORATE OFFICE NEEDS TO TALK AND COME UP WITH A WAY FOR ONE SIDE TO KNOW WHAT IS HAPPENING WITH THE OTHER SIDE.

The biggest AT&T screw up of 2012....I ordered uverse and found out that the employee that took my information entered the wrong address in the system when I had repeatet my address three times to her. The technician literally goes to this wrong address on San Jacinto in Dallas and provides FREE SERVICE to the family living at this residence without them knowing anything. The worst part is that the ticket/order had my name and phone number. I never received a phone call from the technician nor did he ever show up on my front doorstep, I never requested internet service because I already had internet service with another company. I did not want to deal with anybody after this whole mess. I told the employee that I would dump AT&T just like I had recently dumped Time Warner for the same issues. I received a phone call today by another technician telling me that he was at my residence to hook up uverse and internet service. When I asked him what address he went to, he stated San Jacinto. AGAIN!!!!!!I explained to the tech what had happened. I told the tech to check to see if the family on San Jacinto had service at the address on San Jacinto and did notice that there was already service at this residence. What ever happened to decent customer service???? It's funny that when you are late or your payment is due,these companies are great on making sure they collect their money. I prefer not to have cable than to go through this whole thing from the beginning.

I really wish there was a "0 star" cause I would leave that!!!!! I will make sure to tell everyone I know to NEVER deal with AT&T. they are the worst company ever! I canciled service with them in Oct. and every month like clock work they went into my bank acc. on file and took a payment out, I would have to call and remind them I dont have service with them anymore, and normaly they would appoligize and reverse the payment. Until 12-30-2011 when I called to remind them again they said the 24 hour window to reverse charges had past, And they would send a check out that I would reseive in 11-24 days. in the mean time I had to file a fraud claim with my bank and get a new bank card. And to this day I have not gotten a refund check back. But the best part is my CLOSED acc. shows that I now owe a balance of $131.84 because I cancield my bank card and they could'nt take there fake monthly payment.

IF THERE WAS A LOWER STAR, WE WOULD GIVE THAT SCORE. WE DID A 30 DAY FREE TRIAL, SEVERAL MONTHS AGO, AND WERE SENDING BACK THE EQUIPMENT WITHIN THE FIRST WEEK AND THEN THE SECOND WEEK. OUR BILL WAS TO BE NULL AND VOID DUE TO POOR INSTALLATION, THEY HAD TO SEND OUT A SENIOR TECH TO DO THE JOB THE FIRST INSTALLER COULD NOT OR WOULD NOT DO, SO THE FIRST INSTALLER JUST CHARGED US FOR WIRELESS TO MEET HIS NEEDS. THERE MUST BE 35 OR MORE REPS WE HAVE SPOKEN TO IN THE PAST TWO MONTHS, ALL TO NO AVAIL, EVEN 'SENDING' OUR CALL TO JAMAICA REPRESENTATIVE. WE WERE ABLE TO SPEAK TO REAL PEOPLE IN TEXAS ON MARCH 26 LAST WEEK, AND PAM AND GINGER (A MANAGER ACCOUNT SPECIALIST) ASSURED US THAT IT WOULD BE ZERO'ED OUT THAT DAY AND THE NEW BILL WOULD COME AS BALANCE OF 0.00 DUE. WE LONG AGO SWITCHED BACK TO THE COMPANY WE LEFT TO TRY THIS ' 30 DAY FREE TRIAL' THAT ATT CALLED US ABOUT, AND THE BILLS KEEP COMING AND I HAVE SOUGHT CORPORATE HEADQUARTERS, AND THAT PHONE GUY, JABARI IN FLORIDA SAID HE WAS SENDING ME TO HIS SUPERVISOR, AND OF COURSE, IT WAS A TAPE THAT SAID THE MAILBOX IS FULL. ATT USED TO BE DEPENDABLE CUSTOMER SERVICE, ONLY GOD KNOWS WHO AND WHAT HAS HAPPENED TO THIS COMPANY. WE CANNOT GET THIS SETTLED, WE HAD INSTRUCTIONS TO Q MAIL AN AMERICAN IN BROOKLYN NEW YORK, BUT EVERY REPRESENTATIVE SAYS THEY DON'T HAVE THE ABILITY TO Q MAIL. SO, THIE PHONE NUMBER PROVIDED, 210 821 4105 HAS NOT WORKED, EITHER. DOES ANYONE HAVE OTHER NUMBERS? PLEASE HELP! THANKS, DAN AND BARBARA

I am so frustrated right now!!! My husband and I just had a baby and were looking for ways to save, even on the slightest things. We called AT&T to inquire about a small $5.00 charge on our bills for something we don't use (no big deal right? but in a year, that's another $60--or three big packs of diapers!) Anyhow, the next thing I know, our bill QUADRUPLED! I am not joking--it didn't double or triple, it quadrupled. We immediately called only to be told that "our billing department will have to have time to look into it . . ." I have been told by three different people that we agreed to additional services. We absolutely DID NOT!! We were trying to pinch pennies so why in the world would I have agreed to increases? So in the meantime, the billing department still evidently hasn't had time to look into this, so the bill keeps coming higher and higher still. We are disputing it, and sent in our normal payment amount, but they keep sending us warnings now. My husband and I have impeccable credit, and I am in tears thinking about what this can do if we don't just pay their stupid bill. Now instead of having money for a few extra packs of diapers, we are getting crapped on instead!

I had been a att customer tell october of last year when i upgraded the family's phones. Me and my wife spent over 140 hours on the phone with customer service and even had phones replaced. I escaladed the complaint to the office of the president in the atlanta office. We agreed on a phone on 4 different ones with no contract. Well after spending more hours on the phone with there poor customer service our service did not improve. Finally after spending over 140 hours on the phone with customer servive and making multiple trips of 120 miles to the nearest corporate store we ported our numbers to verizon and ordered phones. After recieving our phones from verizon we went from no signal or one bar to full signal with verizon. now since att could not provide me the service or fix my issues with there poor customer service they are trying to charge me early termination fees. I have filed complaints with the bbb and the fcc on att to no avail. When i get back home from work i will be going and filing a smalls claims case against them. Never ever sign with att they are the worst wireless carrier out there and we will never do business with them again.

Let me tell you if I had a book I would write it about at&t.Their customer service needs to be revamped.They need to retrain these people and tell them to treat us with some respect.Also they need to fiz there billing.They are theives.They do not know how to do their billing.Im going to take my complain to the better buesness beuru I have reported them before and now Im going to do it again.I opened and a account back in sept 2011 and waiting for my credit for a modeum that I had to return because it didnt work.We had to have a tech come out every other day to fiz the problem.They said they would give us creadit for the problems and we never got it.Months later we fell behind on our bill and they disconnected it after just %5 days!!!!When we called to turn it back on they said we need to pay 449.00 deposit!!!!!That is unbeleavable.So we wen to go get prepaid card and the person who was opening the account made a error in the account and we were told that they would return money on our card in 24 hrs that was on 24th of march it is the 1st of april.So now we are out of money and NO SERVICE!!This robbery.Im very upset.Not to mention we had to talk to about 30 people to tell us a whole bunch of lies also they said they would have a manger call and no manager called us YET!

I recently had Att internet install because of $14.95 offer and have been staisified with service. Last month I received bill for $39.00+ and thought I had mised payment but receved a bill for same amount this month. I contacted then by phone and had to request that a supervisor contact me because operator I spoke with did not understand the problem I was having but had to call bak whem I didn't receive return call. Person I spoke with at that time informed me that because I didn't have telephone of cable service that I was not eligible for discount but I informed her that their offer did not state that was neccessary. My account number: 114083887; social security: 256-80-3420 and address: 3386 Columbia Trace; Decautur, Georgia 30023, cell phone # 404-484-8256 and internet no. 404-289-7492. Thanking you in advance, Leonard Pickens, leonardpickens@att.net