AT&T Corporate Office & Headquarters

With the amount of cpu and phone technology that you guys keep coming up with, why is there not a way to prevent unwanted/blocked calls. Im getting harassed and I want to get to the bottom of it. If AT&T wants to take a knock a home run with customer service.. This would definitely be an OUTSTANDING start.... This is a cry for help!!! I dont want to change my number because I have too much tied to it. Please work on this

My service went off line last thurday, and i have had 5 techican come out to my house to fix the problem and as today my services in still out. I dont know what to do i have talk with so many customer rep and i have to keep telling my story over each time i talk to one,I put all my servicecs in one package and i think that was a mistake, because i have no home phone tv , internet to call out. I have lost wages staying at home waiting on these guys to fix my services for days i,m thinking about sueing for lost wages.I feel that at ATT they dont care about there customer because this should'nt happen, no one call you back from the company and treating the customer is very poorly something that seem like go on regularly in this company the C.E.O should take a look at the job preformance of its worker and managment staff,get out the office and see why there so many problem in your company if anyone wants to start a class action with me call me at 810 210-5333 let stand up for the rights for the customer.

My service went off line last thurday, and i have had 5 techican come out to my house to fix the problem and as today my services in

I do not have an issue with service or stated "service-dates," so far. However, I did have reason to phone-in, when the "agreed" 12-mo.-rate, rose from $19.95 (total 20.95) to $42.00(total bill). "Why?" Because I never, but very rarely, even got "online." I "did" expect a "raise," but, then again, from the article which ran in one of the "Gannett" newspapers enre: the communications companies getting "out of the base-rate plans in favor of the 'data-usage (mb) plans, and the article stated that "most" rates would be "about" the same-range, but that, "some" rates of "very low usage" would be "actually" Less Cost! I "did" waver-on-deciding, if a "higher-speed" would save that $20.00, or would it just be another $10.00 I was paying for "not much usage, in the first-place." This was a personal-decision, based on wishing to "use that expenditure" to pay for "insurance" which was just-added to the monthly-dole-out. I cannot say, that I had problems with AT&T, but download "was" slow (I had "Pro" plan), but, really, only noticed it when I would "download Kaspersky anti-virus" (Kaspersky was free with the computer; re-upped once; and it was "everytime" (almost) that I had to "update and download," often ending up not even getting "browse time" due to the amount of time it "took to download" (never thought of it as a "slow" computer-speed, as has no problems (usually) browsing, etc. "Overall," I told the patient AT&T person, that I would phone back if I would ever like to "get service again," and she told me that "after 6mo." I would be eligible, again, for a $19.00-plan. It will be interesting if longhand-check-books ever become obselete, as wouldn't the banks the need to provide a "device and computer-time and provider" for everyone to do banking "online?" However, the banks "assure" Boomers, that is not in the foreseeable future (last time asked). And, we already read that the number of available "satellites" is going to diminish "greatly" (so we are already expecting reception-problems with electronics, sometime, "down the road."

I find it funny how most of the posts on this board are about the first bill or paying too much and dropped calls. When I got my cell phone I actually read the paperwork they gave me that outlined what my first bill would look like. I also was told by a store employee about the activation fee; he was very nice and explained what it covered. Understandable since the company pays for the difference in the phones. I would rather pay a $36.00 fee and then $199 plus tax for my phone instead of paying $650 plus tax. Occasionally I do get dropped calls and it is frustrating but seeing as how there's no possible way to cover every area I just suck it up. I don't call in and complain every day. If I'm having difficulties with my phone I call in. I'm not rude to the people that I have spoken to; they're trying to help me. In the past I've worked customer service jobs and there's no need to be a jerk. They have always been very nice to me so maybe it's not the people on the other end of the line that are really the problem here. If you talk to them the way you post maybe you should look at yourself. And to the rude man that was upset that he was speaking to someone outside of the United States.... Really?? They're people too, you said you didn't have a hard time understanding them. What's the issue then? It seems like everyone has something bad to say. Guaranteed the times everyone has called in and had a good experience there's been nothing posted about that huh? Or you go for months without a problem with the service and nothing said about that. But I guess it is ok with the way people are today to act all mean and tough on the other end of a computer and the other end of a phone. All I’m trying to say here is be a decent human being when you call in, make sure you call the right number for the service you are needing help with so you won’t be transferred around, and treat the other person on the line with respect.

Please note that I have had UVERSE TV since the first week of April 2012. I would strongly like you to know that I have not ever had an experience this bad in my life. I find AT&T UVERSE TV to be the worse system I have ever had. Just today, my TV was so bad that I turned it off and started watching DVDs. The problems I have had has been noted and a tech has been out here and a modem has been replaced and several other things have been done to try and improve the level of services I have been getting. I am truly wondering how it could be legal to charge for what little service I have been getting. I only want one thing, and that is to get what I paid for. Could you please send someone to my home to resolve the problems with this pitiful system you have sold me. Oh and another thing, I don't want to pay for so called services I have received up to this point. Please check your records, I have been complaining since your system has been installed. I sent a letter to your corporate office and guess what, no answer. I have never seen a company this bad in my life. How could it be legal to take money for this. Please, Please, Please do something about this pile you have installed in my house. I left Time Warner because they were costing me $230.00 a month, Now I'm wondering is there someone else out there I can carry, or do I stay with AT&T and the sorry level of service or pay the $230.00 a month with Time Warner and have good service. A customer should not have to go through a dalima like this. Sincerly; Mr. Patrick McGowan / Account # 117583112

You just wasted 20 min of my time taking a KS& R survey for AT&T. At the very end of the survey, I got a message stating there was an error and that I should return later. Foolishly I did return only to have the survey resume at the very beginning.. I'll never take another of your surveys and may just switch providers over this.

WHO said file suit?!?. Read AT&T agreement--by doing business with them you agree to forced arbitration and you waive your due process(right to file suit). Recent AT&T case US Supreme Court agrees, now banks(Tarpers) using same language,too. I recv'd a inop uverse modem--THEY cancelled account sent me new modem. I returned modem-they claim never recv'd it--I have shipping proof+ taped all conversations with them. They still say I owe them $$$ for the returned modem. File suit?? what are your chances of getting a competent court?. Remember our US Supreme court has given the judicial system full immunity from any wrong doing. Did you forget the recent US Supreme court that allows unlimited contributions by corporations to politicians and judges. This American will never agree and has never agreeded to forced arbitration/mediation. They will fix the problem or they will go to court whether like it or not and the subpoenas will fly. Always fight back against Constitutional abusers or Mute yourself.

HORRRIIIBBBLEEE!!!!!!!!!!!!! TIRED OF BEING TRANSFERRED FROM ONE PERSON TO ANOTHER. STAYED ON THE PHONE FOR 30 MINS. ONE DAY..NOTHING ACCOMPLISHED. AN HOUR YESTERDAY..NOTHING ACCOMPLISHED AND 30 MINS. TODAY!!!! ALL I NEED IS TO TRANSFER MY INTERNET TO A NEW ADDRESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHY DOES THIS HAVE TO BE SO COMPLICATING PEOPLE!!!! THIS IS YOUR JOB!!! TIRED OF THE SMARTA** CUSTOMER SERVICE REPRESENTATIVES AND GOING AROUND IN CIRCLES JUST TO GET ONE SIMPLE THING DONE!!!!!! AT&T..YOU HAVE LOST NOT ONE BUT TWO CUSTOMERS IN MY HOUSE. NOT TO MENTION EVERYONE I WORK WITH HAS CANCELLED THEIR AT&T SERVICES THIS YEAR AS WELL BECAUSE YOU ARE TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tuesday, August 09, 2011 Daniel N. Lea 1436 Homestead Avenue Metairie, LA 70005 (504) 834-2162 (504) 908-4922 AT&T Corporate Office | Headquarters 208 S. Akard Street Dallas, TX 75202 VIA FACSIMILE: 214-741-0198 To Whom It May Concern, I am writing to AT&T with regard to my account located in here in the contiguous United States of America. I am deeply concerned with regard to what has occurred with the lack of privacy and security on the part of AT&T and its agents with regard to my account located here in the contiguous United States of America. A little over a year ago, an individual from AT&T was soliciting my neighborhood with regard to switching services from Cox Communications to AT&T U-Verse. In the beginning, the sales pitch was great, but I am deeply concerned with the quality, service, pricing and/or technical support I have been subjected to in the past few months. Early this morning, my U-Verse service was temporarily interrupted until I brought my past due account up to date. This was done, forthwith. A few weeks ago, I was speaking to one of your agents about one of my U-Verse boxes possibly working incorrectly. After much investigation, this problem was resolved during my conversation with Josh (480)-718-3600 on July 15, 2011. During our conversation, Josh indicated that he cancelled the order for a new router to be delivered to my home address. Then, two days later, much to my surprise, I received a router in the mail via FedEx. Now I am stuck with an extra router that I do not need, and, of which, was told the order for the router was cancelled. Therefore, it will now be incumbent upon AT&T to retrieve this router from my address as I will not make an effort to return it to your offices. During my conversation with one of AT&T’s representatives this morning regarding a payment, I was placed on hold, then disconnected. When I called back, I was speaking to someone outside of the contiguous United States of America. Needless, to say the language barrier was not only evident, but, at best, egregious and atrocious. Finally, when I was able to speak to someone in the United States of America in North Carolina, I was transferred to, yet, another department and once again, was disconnected. Further, I do not recall agreeing to any terms and conditions in the original application I completed with AT&T where individuals from outside of the contiguous United States of America would be allowed to converse with me at any time with regard to my account. If AT&T can show where I agreed to speak with individuals outside of the contiguous United States of America at any given time, please consider this letter to be null and void. For security and privacy reasons, please consider this a formal request to delete any and all of my phone numbers AT&T may have associated with my account for any of AT&T’s “offshore” offices as I do not wish to speak to anyone outside of the United States of America regarding any financial business matters conducted within the contiguous United States of America. Also, for security and privacy reasons, I do not wish to have anyone outside of the United States of America gaining access to my account information. My reasons for this request are as follows: 1. When speaking with any individuals outside of the United States of America regarding my account, the language barrier is both egregious and atrocious; 2. I did not then, nor have I ever, agree to speak with anyone outside of the contiguous United States of America with regard to this account when I established this account in the contiguous United States of America with AT&T mentioned supra. To that end, please feel free to share this letter with your supervisors and/or directors as it may be useful in how AT&T and its agents conducts sensitive financial and/or business matters with its customers in the contiguous United States of America in the future. If I have not made myself clear in this correspondence, please do not hesitate to contact me at my address listed supra. Regards, Daniel N. Lea /dnl cc: Federal Trade Commission Consumer Response Center–FCRA Washington, DC 20580 Federal Communications Commission 445 12th Street, SW Washington, DC 20554 Office of the Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX 77010-9050 Federal Reserve Consumer Help PO Box 1200 Minneapolis, MN 55480 Office of Thrift Supervision Consumer Complaints Washington, DC 20552 Experian P. O. Box 9702 Allen, TX 75013 TransUnion P. O. Box 2000 Chester, PA 19022 Equifax Credit Information Services P. O. Box 740241 Atlanta, GA 30374   10/3/2011 11:07:18 AM 877-293-9986 Weekly code = 8160, 6256 Tier II Margo

I started my service in august of 2011..i have not received an accurate bill from any at & t t employee since then. Now since Ive called in every month to correct my bill a "flag" has been put on my account. When i asked why they said it was because i make too many "adjustments" on my account. Every month my bill is between 400-600 dollars or more. .My quoted payments were 240. I am so disappointed in the bad customers service and the poor telephone service in general..it is the worst service i have had in 30 years..i think a national boycott is in order.

Have wasted about 100 hours with ATT over the last 2.5 years. Uverse sucks and I've paid dearly as an early adopter IN MY TIME on tech support. I've had my house rewired twice, they dug up my yard once. I've had 5 routers..that's right 5 and have had to go through setting up 7 computers, 5 tvs a VOIP landline and two iphones each time. I lose a day with setup and everytime SOMETHING wont work right afterwards...I have filed with the CPUC and got escalated up to the office of the president...JUST AS STUPID...They talk big and gave me a refund for a paltry $150..for my time...then they go and send me to people that are supposed to help and they pass me off saying they are the wrong people..its Uverse's fault not the mobile department's fault the new ipad won't connect to the router!!!!!!! Actually its a combined problem between mobile AND uverse when you have a wifi ipad problem! All this shit and a $35 booster is probably going to be the answer..can the get me one??? hell effen no...I'm tempted to give you the cell# of the guy at office of president..but HE CANT HELP EITHER! I'm filing another CPUC cause that really gets them in trouble..and then I'm taking them to small claims court for all my wasted time. FILE WITH CPUC ONLINE..couldnt be easier..Here you go..https://ia.cpuc.ca.gov/cimsapp/

Lisa Laatz 313-405-3441 313-405-2935 313-405-3353 My phones have been turned off today with no warning. No phone call, text nor mailed letter. I am cntacting you this way as our cell phones are aour ONLY phones! I am at home recovering from breast surgery and am unable to reach family or my doctor, if needed. I would like someone to call my number asap: 313-405-3441 regarding this!!!! Our late bill will be paid on Friday May 4, 2012. I have been unable to get out to do anything since my surgery!!! Lisa

SO PISSED OFF !!! AT&T charged me $219.00 for someone else's phone bill and now I have to wait for two weeks to get my money back! I had to sit on hold for 20 minutes to speak to an authorized manager to discuss the charges and had to explain myself over and over again to get it straight. I have never in my life had more problems with one company than AT&T with their billing departments. PATHETIC, UNPROFESSIONAL and hope I can sue the crap out of AT&T for FALSELY USING MY bank account to collect someone else's bill and not reverse charges IMMEDIATELY before my bank has processed the charge. If you are the EXECUTIVE MANAGER and would like to talk to me you may call me at 918-384-8351 before I contact the Better Business Bureau and my attorney.

I JUST WANT TO SAY THAT I DEALT WITH JOSH EMPLOYEE ID NUMBER 'JC908X' IN THE PHILIPINES AND HE IS AN EXCELLENT EMPLOYEE WHO RESOLVED MY PROBLEMS OF ROUNTER AND LYNKSIS ISSUES AND RECOMMENDED THAT I BUT ATT MODEM - ALL IN ONE WHICH WAS SO BREATHTAKING AND CONVENEIENT FOR ME. THIS EMAPLOYEE DERSERVES A PROMOTION WITHIN THE COMPANY. I HAVE 7200 EMPLOYEES UNDER MY PORTFOLIO WORKING FOR THE COMPAN YAND SELDOM DO I ENTER SUCH TALENTED PEOPLE WITH KNOWDLEDGE AND EXPERTISE IN FILED WITH EFFICIENCY AND PATIENCE TO RESOLVE CUSTOMERS,

AT&T Uverse is absolutely Terrible! Billing changes from month to month and not just my account but a few friends as well. I don't rent movies from them so there is no way this should be happening. Internet speeds are not what you pay for. Calling them is nothing short of a frustrating nightmare as you get put on hold and transferred only to explain all over again what the issue is. The real problem is we are limited with choice so they feel they can treat you and charge you what they wish. There really needs to be some consumer protection in place with these cable and satelite companies. They are thieves that lure you in and keep you hostage especially if you have a contract with them. I for one do not have a contract, however the other cable and satelite choices I have for my area are no better.

please DEAR GOD people do NOT get connected with ATT,, Iwill tell you how crooked they are,, they even give a FAKE number to their corp. offices. KEEP AWAY.....Cant talk to anyone but the people in INDIA..

At&T is the worst company I have ever dealt with, they do and say whatever it takes to get new customers but then they don't stand by the offers they put out there. I'm thinking there has to be something we as consumers can do about this misleading approach they take. I say lets start a class action suit against the company and make them accountable for their misleading information they present to new customers.

I HATE AT&T AND I'VE CANCELLED AT&T, NOW THEY SENT ME TO COLLECTION STATING I OWE THEM MONEY!!! I OWE THEM NOTHING, NADA, ZERO. WHAT A F'ING JOKE!!!! COULD NEVER SPEAK WITH ANYONE!!!

I have had my phone and dsl svc turned off due to billing issues. I have 2 phones and dsl and when i provided them with my new debit card the idiots only updated 1phone and I specifcally told them what i had. The claim its because they changed over to a new system. I was told this 2 yrs ago. Kind of makes you think. I left t moble because of the same thing.