AT&T Corporate Office & Headquarters

In January I have agreed to pay $28 monthly for internet. The next bill came, it was for $41, the next one $ 38, the next one is $42. Every month I have to call and explayn to at least 5 people my story and they all first check my account to see have I paid my previews bill. Not even mention that the company do NOT keep record for loyal costumers( I have had internet with bellsouth from 2006, then it become att, bad news) So I am about to spend my free time on Tuesday on the phone with them AGAIN to fix the bill. I am about to cancel my internet and cell phone service with the company but as we both know yoy really DO NOT CARE, at least I will know that part of your bonuses will NOT come from me as a loyal costumer anymore

What is the deal,frist they (att UVERSE)put in the wrong adderes and wrong phone number,now are saying that the 18.0 UVERSE is not avaible here,but the lady across the street has it and the man behind me has it.this is alot of bull,I have already pulled my home phone from att for all the bs,If this keeps up I will pull my internet service.

5/24/12 After an hour and a half and being transferred 8 times to 8 different people, still NO issues resolved! At&t screwed up my bill, not notifying me that Uverse and landlines are 2 different services. Rep #4 tells me they should be combined, rep #6 says they dont do that. I've been with these people for 6a years and have never been so disappointed! If they do not fix this issue, I will be cancelling all my services next week! Shame on you At&t....you will be losing my business and EVERYONE I will be telling this story to.

I signed up with ATT UVerse on 01/31/2012; I have experienced nothing but problems since the first day of sign up. The initial representative installed the equipment too far away from our desktop computer which made the signal weak. He also didn't check to make sure the phone lines were working before he left, which they were not, and we went with the telephone not being able to ring for almost a week. When the next rep came out a week later to correct this tech's problems, I mentioned the low speed as well; we were paying for 12 mg and only getting somewhere between 2-5 mg. That is when the rep told us that he should not have installed the equipment in the basement, so he gave us an ACT/Link to go with with computer to help with the speed. It didn't help. ATT also gave us 18 mg's for free, hoping that would help with the connection; it didn't help at all. I've had at least 15 tech's out in the last 1 1/2, and only last month did the ATT tech reinstall the equipment upstairs to help with the speed. Since the reinstall on 04/06/2012, I've had 4 more tech's to the residence; the last one was out yesterday, and I am crossing my fingers that the problem is fixed this time. One of the reps tried to charge us for the visit ($55 trip charge and wanted to change out wiring in the bedroom) and I threw a fit; they waived the fee. But I have had other billing problems with ATT. I called back on 04/06/2012 and spoke to a rep who said he would give us free HBO and Cinemax for three months, a locked in internet rate of $29.95 for a year, and a $20 adjustment for the service problems. Before the $20 adjustment, this would make the bill $174.01 per month. I received my bill at the first of this month only to find that no credit was given, I was being charged for HBO and Cinemax ($26 a month), and my internet was almost $40. So I called billing on the 22nd of May. The rep I spoke with in billing saw the previous reps notes and promised to adjust the bill. I logged onto my bill today only to find no adjustment. So I called customer service this evening. I spoke to a rep named Eden this evening in customer service that refused to give us the free HBO and Cinemax, the lowered internet rate, or the credit to the account, despite what is written in their system; her logic is that we are not new customers, and these rates are reserved for new customers. I asked to speak to her supervisor. I was put on hold for almost 30 minutes, and finally she came back on the line only to tell me that I still needed to hold; Eden put me back on hold and about 1 minute later my call was disconnected by them (I assume she hung up on me). I called customer service back only to find out that they are not closed for the evening. Needless to say I am furious. While ATT's tech support has always been crap, their billing and customer service has typically been good. This rep refusing to credit my account and willfully hanging up on me was the last straw. I spent this evening filing complaint reports with the BBB of Dallas, the Attorney General of Texas, the FTC, and the FCC. I suggest you do the same because the more complaints that are filed the more likely major corrective action will be taken against ATT. I went through billing problems with another company, had to get these agencies involved, and it is surprising how fast they act on issues like this.

Well, I found out that there are some tree branches laying on our telephone wire. So I decided to call At&t in Madison WI, and have spent a half hour on the internet just trying to find a number. I talked with a couple of people who said there was some type of number, but never came back to the phone. I don't have anything from this company, except the phone line that they own. I will never, never, never, and, oh did I say never, get anything from this company. The service is horrible, and this is the first time I had to ever call them. Thank goodness, it will be the last.

all i know is that if ATT does not hold up to what i was quoted and when i receive my next bill and the problem has not been fixed after the 1 1/2 months i have been trying to get the issues at hand corrected, i will be switching to another carrier and breaking the 12 months contract and if they even send me a letter or someone says that i am going to get penalty for it, i will get media involved! expose their 1. unprofessional representatives 2. their business conducts (sucks) 3. lies and deceit.. it may not do much but at least some people will think twice going to them! they've got recording... they can listen in on their customer reps i just got off the live chat and the person assisting me, i ended up assisting... how's that? i was asking when i would receive my next bill and he gives me the bill from last month that nearly gave me a heart attack cause it shouldn't be... anyway, then he says after all the idiotic replies and no help from him/her... then i get a "call their customer service biling dept in the morning". beyond frustrated!

Here in Michigan I have AT&T U Verse. I have issues with spam on email that just started and notice everyone getting these emails are customers of sbcglobal.net. I tried talking online today to people. What a joke! Rep gave me phone number that required a three digit code that I found out only AT&T people have. Second rep insisted I have a code on my bill. He looked at the bill online and said, oh, you don't. He told me to call a different tech support; I got a woman who barely spoke english and kept asking about my problems with the phone service. I told her three times it was internet. Finally I asked for a supervisor. She couldn't give me one; promised call back in 2 hours....it's 4 now and no call. Think Comcast is any better?

I hate AT&T. Around 2004-2005 I upgraded my phone from the razor to a refurbished blackberry. I kept the BB until the thumb dial started having errors. I upgraded in October 201111 to the Blackberry curve. WE DO NOT WANT SMARTPHONES. The website read that we can keep our existing plan (no plan). I got the BB curve and a few months into it (after the warranty was expired of corse) they added a data plan of their choice to my account. We called, and after much red tape they agreed to exchange the BB for another phone. I was instructed to "get a phone you are sure about because we won't process another exchange." I thoroughly researched the SAMSUNG EVERGREEN which was not a smartphone and read no bad reviews. So In dec 2011, I got the Evergreen. Is this not Bait-and-Switch? (It needs to be noted that a phone does not require a data plan to make calls. A phone will generate the Radio Frequencies necessary to facillitate a call independent of the needs of the operating system.) So Dec 12 I got the Evergreen and I began to have problems with the power cycling. It was intermittant at first. and wasn't a problem until around Feb or March. At the end of March I began to keep a detailed record of the failures: 27 Mar 2:52pm: self reboot and pixelated screen 28 Mar 12:30am self reboot sending text 28 Mar 9:01am self reboot 29 Mar 6:30pm reboot sending text 30 Mar 6:14pm self reboot receive text 31 Mar 12:52pm self reboot, text lost 03 Apr 12:54pm self reboot 03 Apr 6:53pm self reboot sending text 04 Apr 1:58pm self reboot receiving text 04 Apr 7:45pm reboot sending text 06 Apr 12:48pm reboot 09 Apr 9:13pm reboot 10 Apr pixelated screen 11 Apr 8:58am reboot sending text 12 Apr 10:08am pixelated screen 13 Apr 11:14am reboot receiving text 16 Apr 7:49am reboot sending text 16 Apr 9:15am making call 17 Apr 8:43am pixelated screen 19 Apr 8:07 pixelated screen After customer service call 24 Apr 12 11:09am pixelated screen 24 apr 12 3:17pm reboot 26 apr 12 10:05am reboot 29 Apr 12 8:08 pm Self reboot 30 Apr 12 758am reboot sending texts New Phone 1 May 12 7:21pm Phone Activated and turned on 8 May 12 4:31pm Phone switched to Emergency Calls only 9 May 12 9:21am Reboot sending text. 9 May 12 5:02 Emergency Calls only 18 May 12 1:01 pm Phone totally froze sending a text 18 May 12 107 emergency calls only. So AT&T sent a warranty replacement Evergreen with no battery. When that exhibited the same issues as previously, they said "Well, obviously it is because you are still using the old battery. They instructed me to use my old battery and didn't send a new one. So the agent said she was going to send a new battery, expedited shipping, at no cost. This was over a week ago. I got a follow-up call today asking if I received the battery. I returned their call and the lady informed me that no battery was sent. So they are sending another battery. They are doing everything they can to string me along. So here's the deal. If this battery gets here, and the phone still messes up, I am going to demand a new model phone. If they do not accept, I will tell them that I view this as a breach of contract, as I am paying for services that I am not able to use. My wife and I both will cancel our accounts and we will go elsewhere and we will NOT pay them a penny.

at&t is the worst company they offer you some good plans and later on they put you in other ones that you havnt even choose chargin YOU way more money than what you suppost to pay. AT&T SUCKS

I prefer to give a -0 for AT&T rating for the experience I've had . My husband, working in Afghanistan, decided to buy me an AT&T cell phone for Christmas via internet. It was an IPhone. And, when I received it the speakers were defected. I placed a call to AT&T and was told to send the phone back to be replaced, but before I could send it back I had to purchase another phone (same brand) to be sent to me next day air.I was told that as soon as they receive the defected phone...I will be refunded the $106 I paid. It has been almost 6 months of going back and forth with AT&T trying to get my money back. I paid for 2 phones but only had one. No one at AT&T could understand or didnt care.I even spoke with a supervisor that promised to handle the matter and call me back. NEVER GOT THAT CALL! Everyone that works at AT&T are LIARS! All I can say is, I hope the $106 was worth losing a customer. I am now a proud customer of sprint. The remainder of my bill at AT&T will be paid except the $106 owed to me. I will be disputing the $106 past due if it shows up on my husbands credit report. I have the documentation to prove we purchased 2 cell phones, one was sent back, and I never received my refund. AT&T this is bad business!!!

I CANCEL MY SERVICE WITH AT&T AFTER MANY YEARS OF BAD SERVICE I HONOR MY OBLIGATION I HAD TWO PHONES I CANCELLED BOTH PHONES AT&T CANCEL ONLY ONE PHONE NOW THEY ARE TRYING TO BILL ME FOR SERVICES I CANCEL THIS CORP GREED

I AM SO DISAPPOINTED THAT AT&T DOES NOT OFFER CABLE TV SERVICE IN SAN ANTONIO. THERE IS ONLY TIME WARNER CABLE AND THEY CHARGE AN ARM AND A LEG FOR MINIMAL SERVICES. I THINK THEY DI THAT BECAUSE THEY KNOW THERE IS NO COMPETETION HERE. PLEASE HURRY AND OFFER CABLE TV. IVE BEEN WAIRING FOR THREE YEARS!!!!

Today, I called AT&T 6 times to consider getting NEW HOME SERVICE with them. OMG. How draining 1 hour and a half on the phone !. I wanted to speak to a US representative, my entitlement. I kept getting someone in India and each person India conveyed that they could ot connect me to a United States representative , but to hang up and try calling again until I get one. One person in India was argumemtative asking how I knew that he was not in the US. It is easy to detect as there is a satilite delay and the inability to understand my request. Although I inderstand labor is cheaper in India; however; AT&T does no seem to care about service to customers, only cheap labor. What is happening to us in the United States. I AM NOW TALKING TO DAWSON IN TEXAS. HE HAS ME ON HOLD AND IS REACHING OUT TO A CONNECTICUT REPRESENTATIVE TO DETERMINE WHICH REPRESTENTATIVE HANDLES MT STATE NEW JERSEY. I NOW VIEW IT AS A RISK TO ENTERTAIN BUSINESS WITH AT&T. I AM CURRENTLY ON HOLD. SHAME ON AT&T.

I am a healthy 41 year old, but after dealing with AT&T I feel like I could have a heart attack. Today I logged 3 hours of my time dealing with inept employees and supervisors. I even asked one of them if they could appreciate the irony that operators at AT&T don't know how to transfer a call. And then I realized after the first disconnect that it wasn't an accident. My service has been intermittent at best since starting with Uverse. They have erased my tv recordings, dropped my calls, and rendered my internet useless. I have already had a tech out here to fix it. They put a new modem in that was worse thatn the first. I spent an hour on the phone on Mother's Day. I was told my modem was the problem and that I would have a new one delivered the very next day. On that day I recieved an email that it would not be here. I called to find out the what the problem was. I am not exaggerating when I say that I spoke with 5 people before being disconnected by a supervisor. Since each person that transferred me could not be bothered to brief the next person I spoke with, I ended up telling my story over and over. Now, each person verified my phone number, but not person that disconnected me, including supervisors, bothered to call me back. I had to call the (800) number every time and wait the minimum of 10 minutes on hold. During the 3 hours that I put in, and the 9 people that I dealt with, there was only one person that I felt truly wanted to help and actually did. His name was Manny. He confirmed that my "high speed" internet was anything but high speed. My uploading time was 5.44! I spoke with a supervisor to be reimbursed. The first supervisor told me she would credit me $45.00. When I was transferred to the next supervisor she told me she would give me $95.00. She then transferred me back to the operator who told me that they don't deal with reimbursement until the problem is resolved. I told him that was untrue because his supervisor had just told me she would reimburse me $95.00. I was put on hold and disconnected. The last floor supervisor I dealt with, Catherine, was condescending and rude. She said she would normally only give me $5.00 for each time I complained. Since I had only complained 4 times I should receive $20.00. However, since the supervisor already quoted me a price she would honor it. I asked to speak to her boss who was conveniently on vacation. I asked for an address to mail a letter of complaint and she gave me a p.o. box address. I asked for the number to her boss, Kathleen, and was told I could just call the (800) number and ask for her. I was assured that anybody that answered the phone would be able to identify and locate her. I find that surprising since not one person who answered the phone today could find the last person I spoke to. She told me she had done more that she should and she would transfer me back to the original supervisor. At that point I decided to cut my losses. I am shocked at the lack of customer service. I feel that I was put on hold for longer than needed and disconnected on purpose. With the exception of Manny, the other 8 people were a waste of time. I can't believe that the executives at AT&T would accept this level of service. I am truly disheartened and defeated. I hate that I was driven to profanity and rudeness. Luckily, I have a few other choices for my services and you can bet I will be using them! There is nothing that AT&T offers that can't be found elsewhere.

I bought a hot spot so I could attend my online college classes anywhere I might be. I bought it January 25th and 2.5 weeks later (before the first bill arrived) it dies. Not anywhere close to an AT&T store so getting it checked out not easy. I get the first bill with only 2 days to turn it around. I had planned on registering the account on line for payments but can't do it; the hot spot is dead. I called AT&T and the automated system stated that my social didn't match the phone number so I spoke with an agent and he said the same thing and transferred me to fraud but fraud said everything matched up. I paid the bill and the next bill comes with 2 days to turn around the payment so again it is late. I get the next bill and on it is a reactivation charge and I pay by phone but low and behold, the payment was posted 5 days after the account was terminated. Yep folks they cashed the payment with the reactivation fee and still terminated my account without my permission. Spoke with their agent and it was basically "not our issue and pay the bill". AT&T is not worth the money they charge!

On the phone, literally for 2 hours trying to resolve acess to my email account. So when calling in, I requested to speak with a supervisor and he tried to pretend like he was the manager. Amazing-

I got my daughter 13, a new I phone and make the mistake of choosing AT&T. I have Sprint which has been Amazing for 12 years or so. The first problem with AT&T was that I opted for paperless billing, well instead of notifing ME the bill was due they sent a text to my daughter who's 13 what do you think happens to that? YET they have two contact numbers for me. ONE day after due PHONE OFF Daughter in tears and NO CONTACT with parents! I call get run around, pay $40.00 just to turn it back on. I make sure that this WILL NOT happen again, go over EVERYTHING with customer Dis-service, 1 hr on phone BUT happy daughter with friends again. This happens EVERY Month for over 10 months, still never received gift card for going paperless. I ask to receive a bill now every month, doesn't show and phone is OFF, daughter is crying, on and on. I am SO SICK of this EVERY MONTH and then they won't let me out of contract. I say I am going crazy to her Mother she needs to take over bill. AT&T screw's that transfer up SO BAD it takes TWO months that I have to pay for to change service to my Ex. BUT WAIT it goes on!! AFTER another 4 hours on phone with AT&T and MY bills in front of me, I get them to ADMIT they owe me at least $203.55 and the man on the phone assures me my check will be here in a month, THAT WAS NOVEMBER !! I got a "WIRELESS STATEMENT" today May 14th saying I have a "Credit" of the $203.55. I then call to see why this was sent and NOT a check and Janelle Luna MGR ID #JL4050 tells me the "REFUND CHECK" was denied by the Finance Dept. This HORRIBLE COMPANY didn't even notify me in ANY WAY that they would be STEALING my money and then had the b...'s to send me a statement to slap my face on more time. LET'S SAY NO TO BAD COMPANY'S LIKE THIS AND CANCELL OUR CONTRACTS ANY PAY ONES THAT RESPECT IT'S CUSTOMER'S...WE CAN SHUT DOWN AT&T.. PLEASE WARN EVERYONE you know !!!!

We have been a customer since they were Southwestern Bell......but now days there is something dreadfully wrong in this company.......You cannot get a person to talk with unless you have hours to spend......then you can't communicate with the person you get. I am really sorry that I have to use this company and as soon as I can I want to get away from them I will......Be forewarned people - you will be sorry if you get hooked up with them..........When THIS MANY PEOPLE ARE UNHAPPY IT DOES TELL YOU SOMETHING....

I have run all version of outlook with yahoo and worked just fine. As of now they Yahoo, or, Att or, Sbc, or who ever they want to be today 5/1/12, wants to charge you $15;00 a month to use outlook to retrieve your email. Another Rip Off of Big Business Screwing the Consumer. This stuff is getting out of hand

AT&T is a JOKE!!!! The wireless service SUCKS and so does the customer service!! I have beeen trying for almost 8 months to have my issues corrected and have heard every srtory in the book yet I still have the same problems. Try and connect with the corporate office and you are transfered to the lousy customer service. AT&T has gotten TOO BIG my nexct steo will tio be to go to either my lawyers and/or FCC. If someone in AT&T (upper management) reads this and actually cares then you can contact me at 706-271-8203......