AT&T Corporate Office & Headquarters

We signed up for a bundle package and were quoted at two different at&t retail stores $135.00 since we wanted the sports package in addition to the $89.00 bundle, plus free hbo etc for three months. All enjoyment of having uverse is wiped out due to the ongoing frustration of your billing. We have yet to receive a bill reflecting the correct amount and after reading the above comments I doubt anythingwill change for me. I am wondering how much grief we will recieve when wse try to cancel, it isn't worth the emotional misery it give people. We are senikor citiaens trying to save money not thro it away.

I have had 2 ATT cell phone accounts for almost 10 years and I pay over $400 a month for ATT service. I have had 3 account for ATT U-verse at the same time, one in Arlington, Tx, one in Pasadena, Tx and one in Webster, Tx. I am now down to 1 U-verse account due to a move. In 2010 I purchased a new home in Houston and at that time I witnessed ATT workers in the neighborhood. I stop and inquired if they were installing line for U-verse in my neighborhood. I was informed that was what they were doing. A month later, I received in my mail that U-verse was available in my neighborhood. I immediately called and when I was asked my address, I was informed that I would not have access because I was not within the range of the box they installed. I was informed to check from time-to-time to see if I could get access. It is two years later and I went on line to see if I could get access. Usually, I was notified immediately by email that I could not get access, but this time it took over 24 hours to notify me and I waS thrilled when ATT said I could now get access. I immediately contacted ATT via phone and was assured I could get U-verse and I set up an appointment to do an installation for U-verse, Internet, and phone service. The installer showed up on time as promised, but he informed me that he would have to have a lineman come out to make sure I was in range of the "box". I informed him of my email and phone conversation with ATT and he said that did not matter, that the lineman had to make the call. He also, told me he had to find the telephone box, which he located in my next door neighbor's backyard and the gate was locked and no one was at home. It appeared to me that the installer did not want to do my installation. I offered to bring out all my ladders for him to crawl over the fence. He told me he could not because it was not allowed due to liability of him getting hurt climbing the ladder. Sadly, I laughed, because I am over 70 years old and I climb ladders at home and high step stools at work, and this installer is a young man. Next thing I know, he is calling his supervisor and she wanted to talk to me and try and explain why the installer could climb the fence. I told her that it was only the ladder he would be climbing. Next thing I know, she wants to speak to the installer and at the same time I had a call coming in from my work. While I was on my call the installer left with telling me. I figure he would be back, that maybe he was meeting the lineman. This all started aroung 9:45 a.m. and at 5:30 p.m. the lineman shows up at my door, telling me he was going to check and see if I was close enough to receive the service and the installer would let me know today. It is now the next day and I have not seen or heard from anyone with ATT.

AT&T is a company that does not inform people of its underhanded intentions and does not keep up small areas, "Dead Zones". I live in Mooresville, Indiana and have worked for 2 years trying to get our 50's vintage phone lines replaced and moderate 2G cell service upgraded, with no luck. Many people in this 7.5 mile area have disconnected their landlines due to static and buzzing, causing them to not hear conversations, and not being able to connect to our dial-up internet (only service available). The cell service, according to ATT Corporate is "moderate 2G", and they will not upgrade. There is no other service provider around, AT&T has jurisdiction in our area. I have submitted a Petition, contacted Federal and State Senators and Legislators, FCC, etc., but no one will help us. AT&T will begin phasing out 2G networks in June 2012, so "Dead Zones" like ours, will have no cell service available. In Ohio and Kentucky, AT&T has been working with the Legislature to pass legislation to stop working on landlines, stating that people no longer use landlines, only cell phones. Again, people who must rely on landlines for "Dial Up" internet service because it is the only internet available, will have no internet or home phones either. Deregulation of this utility has caused numerous problems for people, but AT&T hides this information from lawmakers. This information is true. Most people can not understand because they think "dial-up internet" has been gone for years. There are pockets of areas where upgrades have not been done and telecommunication services are barely working. If AT&T's current legislation to cease landline maintenance goes through, and with their phasing out of 2G networks, there will be people in the United States who will have no phone coverage, either cell or home phones, not to mention being able to dial 911 or access the internet.

Just received a letter from Adam Vital (VP AT&T-North Texas) telling me how great AT&T is. What a joke! Our experiences during the last few months have been a nightmare. In January, we cancelled our home service because we went with Vonage. We could not keep our home number we had had for 25 years. Our AT&T DSL service is sporadic at best. I talked to customer service yesterday and I was told to quit calling for minor outages. My iPhone has terrible reception and calls are dropped all the time. I have to go outside to use the phone. I can go on and on with the poor customer service. If I had another choice for DSL, i would drop AT&T in a heartbeat.

As I look out my back window I can see a road about 500 Feet away. That road is loop that comprises a small neighborhood in Granby, CT. That road is in fact Twilight road. Twilight road has had UVERSE DSL 6meg service for 3 years. That road has had Uverse TV and Voice for over 3 years now. I call AT&T about when I can sign up for these services on my road and they are clueless. Why is it that those people in that small cull de sac are more deserving than the people on my road and the feeder road Wells road? Why do they get service and the rest of us have to sit with our hands on our arses? Why when I ask AT&T what the roll out plan is and I get stonewalled. They say that AT&T does not divulge their roll out plans. It seems to me that AT&T is cherry picking where they want to put service and those of us who live in feeder streets and not in the nice cul de sac neighborhoods get nothing. This is not right and AT&T as a publicly licensed utility should come clean and divulge their roll out plan.

I transfered to AT&T for small business. The lines are insutaled but I need the three lines to roll over. I explained it to the installer and to the sales rep. I have purchased phones and the lines do not roll over. I need to know what phones to buy or if I need futher service. my E-mail is al_mcaffrey@yahooo.com Thank you

I bought an ATT ad and internet package to increase my business. Worst money I have ever spent. The Yellow Pages are dead, a waste of time and paper. ATT s web services are equally worthless. Advertising with ATT is corporate charity.

Here I am again I had to call 06/01/2012 about my internet bill for can't say how many times>>>>>But when i talked to a Sogel she had promised me that my bill is now fixed so the weeken pasted and i check my account and guess what it wasn't at all fixed>>>this is on going has been secene April of 2012>>>>Can you see why I'v been so **$####%%%@@**...up set>>>>I have talked to at least 8 people if not more and not to happy I'm not going on with my story>>>>So I finally talked to a Kentavius Harrison and told him my story for the 8 or so story and get this he fixed the whole problem yes>>He did everything I asked of him he had to call me back but everything was answered and fixed>>>I was so happy with this guy he understood that I was not in a good mood.....He made my day there are some good people in this world that care what i had to say.......So Thank You Kentavius Harrison for your help>>>>>>>>MP

Try to set up a biz account with ATT. Was never able to get thru to the right people after spending 50 minutes and 4 operators. Do you think I should do business with a company like that?

I would say the service is terrible but that would be kind!!! I am saddened that we as a nation, put up with this kind of behavior from our leading corporation. It is a disgrace.

I ms currently in training to work for AT&T from home. I contacted AT&T 2 weeks ago to have my phone service switched from my current carrier to AT&T, and that has yet to be done!!! I will start working from home this week, and I "can't" get ANYONE to return a phone call and tell me WHEN someone will be out to convert my service!!! This company will make me lose my job BEFORE I get started!!!! What am I suppose to do?

In April I got a letter for internet service for 14.95 so I call to get this service and then I was asked what speed I needed for this promotion so we agreed on 24.00 a month. I got a bill needed to pay 47.00. so I called and I had to combine my accounts with you in order to recive this promotion so i did this. Then I could not get access to my accounts so had to get help understanding how to go on line to see my accounts so this is what happen>>>Janie at 4:00pm could not help me to go on line did not know what the problem was>>>so she had me talk to a rose and rose said the same thing I can't help you this was at 4.12pm so they gave me another person Tracy and she said this needs to be done with a sales customer service Rep>>>>>>>so here i go back to an sales rep talked to a Dianana at 4:47pm by then i was so upset that i could not even talk right using bad bad words>>>>>so then I had to talked to a Myron and finally someone with brains so Myron put everything right I so not want to go in to details I'm still up set. so again I call cause att over charged me and Angel coul not help me again had to talk to a Sogel by then I was up set so I got upset set with her but she put me stright In the first place I should of looked on line the bill sent was not what was on line she was trying to explain to me that I had recived a credit>>>I was happy so I'm still up set cause Iv'e been with your company starting in 2004--2012 I should of got better service and when I complain it's because I have reason to and when I'm wrong I will say so>>>>>>I Think you need to train in a different way one person should know what to do in any situation>>>This was not cool at all>>>>

AT&T offers the wort service on this planet. I have over 30 lines with them some business some personal, they do not send out proper notice when their are issues, if you buy a phone chances are the telephone is refurbish not new so BEWARE! You are transferred from one rep to another one department to another and no one can do anything nor do they pay attention to what you are saying they have an affiliation with an office for disabled persons, they cannot assist on the majority of issues. I have never encountered such nightmares as I have with AT&T. If anyone out there is considering buying a phone and using their service please think twice! There are many phones like the i-phone and others that are better,their are many companies that offer so much more and appreciate your business and remember this company bills you one month in advance, they call it past due. If you do not pay the current amount which they add together with additional monies so you are so confused you pay the full amount. If you do not pay right on time they will shut off your telephone and charge you a $40 fee to get the service restored. I have been with AT&T for over 20 years this is the end, the customer service reps are rude and they outsource to many calls. If you have something urgent and do not have time to stay on the telephone for hours being transferred from one state/country to another dept. to dept do not bother calling. Randall Stephenson CEO/President he is making to much money to be bothered to take calls from us peons! It does not matter that we spend thousands of dollars a month with his company his staff does not resolve the issues, they win the battle and loose all the wars! They offer the WORST CUSTOMER SERVICE OF ANY BUSINESS I HAVE EVER ENCOUNTERED!THEY SHOULD CHANGE THEIR NAME TO ALWAYS,TRANSFERRING & TRANSFERRING, WITH THE CAPTION AND WE CANNOT RESOLVE YOUR ISSUES SO DO NOT BOTHER CALLING BACK!

at & t rude reps, greedy, cruel, they do give a run around and that's their way of revenging when you cancel your line. Mgr. called me crazy just because I started protecting myself from their false accusations and their gimmicks of making me stress due to their way of giving me a run around to prevent me from cancelling. they over charged me, tricked me, insulted me and verbally humiliated me and harassed me in every possible way they could (people at the store in Eastern Henderson Nevada) and the one's who I spoke with at the customer care while I was at the store. They know how to team up to make a customer look and feel bad when the customer has a complaint or if they are cancelling their service. this is their way of covering up their trickery. Sad that they get away with it.

can these at & t employees stop feeling courageous on ripping off people with bad service, bad communication just because they know they will be backed up by their supervisors. At & t supervisors seem to be bold on not caring about their customers at & t business needs. I think that would actually improve their businesses if they show real pleasant and honest atittude and be willing to really show they care.

I am so done with AT&T and it started with them talking me into trying UVERSE. It was terrible. I called, cancelled, returned the equipment and went back to my old service. Now I get a bill that I owe $400 or more and they are telling me I never paid. They also say my account started in Jan 2012 which I have had over 20 years. I can not get to a supervisor, they just conveniently disconnect me.Evidently Uverse and the regular telephone are two seperate companies and they dont talk to each other. So you are always calling two numbers. The way I figure it they owe me money! I have had to use my cell phone which cost minutes, I have spent literally days trying to get it resolved to no avail. I just filed a report with the public service commisson and am hoping for some conflict resolution to happen. It is not fair that a monopoly should wield such power and have such an indifferent attitude toward its consumers. Oh well it is what it is and I dont want to make myself sick trying to get it resolved.

I would give a 0 for my service. If my service doesn,t get better then I am canceling even if ido have to pay a fee becase I am paying for something that I'm not even getting. My internet takes forever to load on my phone. All my calls drop. I can't even call customer service without dropping. Every one I talk to say that they will never swich to AT&T because they get upset just trying to talk to me and call is dropping every few mins.. I never hnad this problem with verizon. Why did I ever change.

I hate att. The last rep never listened to a thing that I said. I have never recieved so many foreigners on the phonein my life. Let the executimves of att in stead of 219 million pay and train the people in the people in the us and get rid of the jet planes. We are in a recession for christ sake. The employees you currengtly have dont fire them once they get a few years of sevice. If we support Romnehy we will have more of the same.

I would give -20 stars but they do not seem to have that option. I signed up for Uverse over a month ago and it was a pain before I even started the service. I never got the service I was supposed to because someone did not actually process the order. Then it was one problem after another with one rep after another and no one seemed to offer any real resolution. I called to cancel my order but the rep I spoke with did everything to try and keep me, offering discounts so I thought I would give them another chance. Always follow your instincts...I should have continued with the cancellation and never looked back. Out of all the more than dozen reps I have spoken with no 2 seem to have the same general information or the information pertaining to my case in their computer notes on my account. I received my first statement, which happened to be double the price it should be. There were charges for all kinds of things I was NEVER told about before, plus other charges I was assured I would not be charged for because the problems were related to issues with AT&T, such as having a tech come out because there were problems with defective AT&T cables that had nothing to do with my account. Once again I have to go through the string of AT&T reps, supervisors (or so they say) who once again can offer me NO RESOLUTION. Funny how when they are trying to keep you they can wave a magic want and offer any deals yet when you are trying to find solutions to your problems no one can do anything because their hands are tied. I searched over and over to find a phone number for corporate HQ or administrative offices only to find a number that was 100% automated so that you never get a chance to speak to a real live person. I tried every option including employment verification, HR, stock options, corporate sponsors and options, etc…not one option gave me to a person I could speak with. This is so frustrating and leads me to believe AT&T is well aware of how UTTERLY BAD their service is that they are afraid to take any calls or they simply DO NOT CARE. Also, quite funny that one of the numbers I called had a recording on it that stated something to the affect of AT&T - we do it better than anyone else...boy did I have a laugh on that one...HA!!! I finally called customer service and was shocked when they were able to give me a phone number where I was actually able to reach a live person on the other end. (800) 791-6661 Just in case any of you need it. They established a case for me and I should hear back from someone within 3 business days. I WOULD NOT RECOMMEND AT&T / UVERSE TO ANYONE. I am giving them the 3 days they claim it will take to solve this. If not, I am canceling my account and will spread the word…

TOM, it is quite obvious that you are an employee of AT&T. What you say sounds great on paper, but there is a reason that people get mad, and yes, some of the times people go off the deep end for no reason, BUT... I will bet you my bottom dollar that most of the complaints and irate customers are bred by AT&T themselves and their bad business practices. When you provide such poor customer service, and an attitude that the customer doesn't matter, you breed contempt. Maybe, TOM, you should have your company hire some socialogists and psychiatrists to help 'shrink' your fat heads down there in Corporate. Your wallets in Corporate are too big for your britches. Too much money and not enough common sense. The philosophy of business used to be 'the customer is always right', instead, AT&T employs the opposite with the idea that 'the customer is always wrong'. I have AT&T charging me for Internet Service that is not even available at my location, they have been for 5 months now, and every month I call them and tell them, but they are so incompetent they can't figure it out. If you ever had to deal with the insanity that is involved in speaking to and AT&T employee from a customer's standpoint. They are either the most poorly trained people, or it is by design by the company to run their customers around in circles in the hopes that they will just hang up and pay for incorrect charges on their bills. Of course the employees on the phone are trying to be nice, but it is about WHAT they are saying, not HOW they say it that is what is important. With the POOR CUSTOMER SERVICE that is offered, it is no wonder that people pull their hair out when dealing with AT&T customer service. I know that I would rather have a colonoscopy session than have to deal with customer service. Time for nice is over AT&T, if you want your customers to treat your customer service representives with respect, than your company should treat its customers with respect. Bottom Line. Just my opinion, I could be wrong... BUT I'M NOT!