AT&T Corporate Office & Headquarters

After 3 1/2 years I have finally received a credit due on my last bill. After 2 hours on the phone with supervisors and customer service reps I mus say I am entirely appalled with the performance of your customer. I had considered returning to your company as a customer but will never do so now. Yes I finally got my credit, sans any interest or (in)convenience credit - which I requested when told by all individuals that you dont provide interest on refunds. Considering the length of time you held my money this is absurd. If dont pay my bills right away you would turn me off~ HOLD YOURSELF TO THE SAME STANDARDS YOU HOLD YOUR CUSTOMERS TOO!!!!!!!!!!!!!!!!!!!!!!!!

I agree with a previous post. I use ATT for residential and I am currently trying my best to use it for a business. The technicians that ATT contracted out to here were more than helpful, however, the phone contact employees within the company are not communicating with each other very well and dump their frustration on the customer. The techs in return usually show up prepared for a verbal assault from the customer. I think the company needs to review Good to Great. Customer courtesy and service needs to make a "come back" The automatic phone system response choices need to be reviewed. The live people need to repeat and be sure that the customer was able to write down any forwarding phone numbers given (last time I ended up on a sex-phone line) And when ATT makes an error they need to quit reminding us that we are responsible for the charges it may incur "IF...". Listening skills are essential in customer service. Too many customers to take the time to truly listen? Well, ATT, your problem may be solved if changes are not made--I'm quite positive you will have fewer customers if service response and interaction is not improved.

worst customer service ever they have no clue cancelling as soon as i can

I had Cox Communications for Internet and Phone for 4 years I changed to ATT. On June 13th 2012 on a promotional deal for a free Modem and the Internet for $14.99 for 12 months. I have had nothing but problems. I have been on Lifeline for a long time it is a low income program, Well ATT never sent me my Lifeline Applacation. So I did not get it in on time and have to re apply. I am 71 years old and can't afford a regular phone bill. Also I was given 8 phone numbers if I need to call them. I have called them many times about my Lifeline Application. I am going to give them until next Tuesday the 3rd of July. If I don't get my Lifeline Application by then then I will go back to Cox, And send their modem back to them. Sad for me I probably will have to pay Cox some money to re-conect my Phone and Internet. Unfortunately I own the stock. they are the WORST COMPANY I have ever delt with.

I have given AT&T a poor rating for the service, term used laughingly, I received in Feb/Mar 2012 for one reason and one only, ratings in astronomical terms are not given as an option. The poorest of the poor, the worst service by a company of such size, employ only idiotic puppets who hear nothing one says. If it was a grocery store they would be selling garbage straight from the dump. I cannot say strongly enough, STAY AWAY!!!!!!!!!!!!. Sincerely Clive mirams

My Internet service has been down for 5 days, and last weekend as well. I continue to get different answers every time I get a CSR on the phone. Even the supervisors are horrible and I am not allowed to speak with anyone in upper management. I continue to have issues with the billing and being overcharged; they have reimbursed those "extra fees"..AT & T is one of the worst run companies in this country!!! Very frustrated with them!!!!

I was in a store in little falls New Jerey in may 2012 an the customer service was poor i am from atlanta the rep added things to my service bill that i didn't ask for i call the store an the Rep told me i did he was fill of it people look at the bill all the time, I have already pulled my cell phone from att the service SUCKS drop calls A customer should not have to go through this an the manager didn't help me at all .

I hade at&t for 2 years i started to pay 70 dollar a year ago now i pay 220 they suck

AT&T needs to learn what accountability is.

I am telling everyone what they did...april 2012: $68.92 and in June: 2012 $197.41. They are thieves. They are not to be trusted. Calling them and getting heard is next to impossible. Then you get someone who can't speak English. And they are rude and pompous. My friends where I work at a large southside hospital warned me they would do exactly this but I carefully checked all out with the salespeople...and then I get this bill!! U-verse Tv went from $40.76 to $113.25; and internet went from $12.00 to $63.00!!! that's a 500% increase. No- as soon as I find out when I can turn this garbage off, I will. And I have my order in for comcast to come back. Screw it...would rather give Comcast that money honestly then to have it stolen by ATT. 708-404-8447. ATT ...terrible...if they had a 0 rating I would say -0. Go ahead and call me and I will tell you all about it.

5 Months before the presidential election AT&T forces customers to upgrade from the 100 package to the 200 package in order to keep FoxNews. MSNBC and all the other news channels stay at the 100 package. Trying to capitalize off of an election or trying to influence an election?

Did you know at&t hires drug addicts to manage their call centers! Even after an AT&T employee filed a report about it, the company did nothing about it. They were even informed that this manager brings drugs onto the property. Don't believe it.... Call AT&T Corp and ask about case number (2012-0612-20178)

If negative 100, I would have selected it. Bought daughter a phone, paid extra to go on Spring Break in Florida, phone didn't work after only 3 days. Asked ATT Store Rep in Florida to swap out, after she tried to fix, said she couldn't, had to call warranty dept. Asked warranty department at least 3 times within first 30 days to give me a different phone, as was told they had to. They said they were not allowed to do that because they had to do everything to fix this phone first. I was made to try a different battery, and another phone. Each time I spoke with them, they refused a different comparable phone. The last warranty person told me had I asked in the first 30 days to have a different phone, they would have had to switch it out. I said I DID, THREE TIMES. Uggggh! If this is not fixed by tomorrow. Wow! Just spoke to Office of the President (which NONE of the employees knew where corporate was or their number), wonderful woman helped me out. Said issue would be resolved in 24-48 business hours. That's great but stinks because today is Friday. Do you know what it's like for a 15 year old girl not to have her cell phone many, many times? It's like a piece of their body. By the way, I now know the number to the Office of the President of ATT. It is 866-751-5784. Way better than customer service, and especially the Warranty Department, Resolution Dept, and Agent Assist.

ATT U verse is a joke, VERY POOR SERVICE, AFTER MANY TECH SERVICE VISITS, PHONE CALLS TO TEC AND LETTER WRITTEN TO CORPORATER OFFICE, NO RESOLUTION AFTER AT LEAST 3 YRS. FREEZE PICTURES DAILY, CAN'T WATCH A MOVE, ETC WITH OUT THE PIC FREEZING. wE WILL CANCEL SOON AND SELECT ANOTHER SATELITE CO. thank you

I have five phone lines in my office and do not have AT & T as my carrier. I saved over 50% by switching to Birch. Since that time, I receive at least 2 solicitations a day and have exhausted telling these people to quit calling. Its a waste of time and I am at my wits end as how to stop it short of filing a harassment lawsuit. I'm sure they could care less. It appears that once one call office has called you numerous times that they shift it to another office. This is one company that needs to be gone.

We have been using ATT since 2005 and instead of service IMPROVING it has drastically declined. Their solution is to tell us there's nothing they can do about it. How frustrating can you be?!?!?!?!?!?!?!? You can't provide the service anymore but you will still penalize your customers when they want to change.

not happy at all . Woke up this moring and found out that at&t took funds from my bank account with out any authorization. Do you think they would gave me back my money no way. They just gave me a run around for about four hours. My sister works for these company and she can't believe they are doing this to me. It just 64.80.. That my money my husband and I woked hard for and they think they can just take it. Don't think so. Have Been really nice to everybody I have talk to and now it my turn. Don't know how people can't sleep at night knowing there company is taking money from people like me and my family. So, I Am going far there than this the BBB is going to hear from me to. Stay safe you all!!

I have telephone and internet services with AT&T. I also had direct TV but because there seem to be a billing problem each month I recently separated the bills. I am having difficulty understanding why my bills are extremely high each month and each time I contact customer service I am referred to a customer care specialist who I am told will advise me of the billing. Without fail, the person with whom I am speaking disconnect the phone and does not return my call. Last Friday June 8th, 2012 at 6:27 PM I contacted LaQuana Wright in customer service who referred me to Ms. Moore in Customer care, who hung up on me. I would not complain except this has happened numerous times in the past. I need clarity on why my bills are so high when my home phone is only used as a monitor for my husband's heart condition. My internet service should remain at the same price each month however the billing is erratic and overly expensive. I need to understand why the bill is so high each month so that I can take the necessary steps to lower my bill. Can someone please help me.? I am at the point of considering giving it all up or maybe searching for another company which will be more accurate in my billing. I am on a budget so I have to know exactly how to budget my bill. I would appreciate it if this matter was looked into.

- - - -100....They reaked---their customer service is awfulllllllllll--I m quitting this company and Im going to tell everyone how awful they are!!!! they get 1 star and they get negetive 100 for being totally AWFUL AWFUL AWFUL

My bill never comes until 4 days before it is due..Then because you cannot pay before (unless you pay online,which is what they want) the deadline, you are now assessed a late fee. When you call ,they say" bills are mailed out on the 4th of each month and you should get it in 7 days...No NO NO it does not happen..Disgusting service..