AT&T Corporate Office & Headquarters

At&t wireless! Cleared my bank account and want refund my money! I am so upset!

We have been a long time customer of AT&T and where has the quality gone to? From the Customer Service to place a service call, technical support is really terrible. We have 3 cell phones with AT&T, we have a land line, we have the internet all with AT&T, we have Direct TV which is associated with AT&T and McAfee and I am extremely unhappy of all the service, the technical support of all aspects and levels are extremely terrible. But when you are a day late they are emailing you for payment. You experience not just one technician coming to the house to do the hook up but it actually takes six technicians. I have sent a letter to AT&T corporate Headquarters on July 1, 2012 and I am still waiting for a reply from them, it is now July 12th and I have not hear a word. It would be wonderful to see a nation wide corporation like AT&T fess up and stay that they are making organizational changes within there corporation and that fees will go down to each customer while the economy gets back on there feet. Realistically each family is paying out of pocket at least $300.00 for all of the services that I have and maybe even more. So AT&T really look at the picture wouldn't you want satisfied customer with lower payments? And really you have alot of employees that really I mean really do not like there employment with you, that all filters onto your customer. This is extremely sad!

time to move on. Uverse product doesn't work and it's quite expensive Have had them for a few years & why did I put up with all if this....

I signed up for service on June 26. Still waiting for uverse to be installed. When you call customer service they do not know anything and have no way to even estimate when service will be installed. Manager lies when they say they will keep in contact with you to advise what is going on.

Several years ago, we received a bill from our phone provider that had a long-distance charge on it from AT&T. It took many calls and many months to try to get a straight answer from them on how this charge came about. We had just gotten rid of our dial-up account and moved to cable internet service when I heard the modem dialing and connecting. I ran back to look at what was going on. I told my husband to hit the cancel icon and he did almost immediately. But that was what the long-distance charge was for and we didn't even have long distance service. After many calls explaining to them that we couldn't have made the call because we don't have long distance service, we received a welcome packet from AT&T welcoming us to their long distance service. Someone at AT&T actually told me to turn them into the FCC, which I did. One day I had a message to call Barbara at AT&T, which I did. When I told her who I was and that I was returning her call, she told me to listen. She then played a recording of some lady(who wasn't me) confirming that she(I) had indeed ordered their long-distance service. Barbara asked the woman 3 questions, which the lady answered all of them with "yes". At the end of the third question, she came back on with me and asked if I'd heard that. My response. Number one, that isn't even near my voice. Number two, there was a baby crying throughout the call and I don't have any baby. Number three, that isn't my birth date. Needless to say, Barbara from AT&T hung up pretty quickly after telling me they would "get to the bottom of this". I never heard from them again but we did receive a check for a couple dollars over the cost of the one minute call. At that point I vowed to never do business with such a dishonest company and I never will. They can promise me the moon but they are talking to deaf ears.

This is by far the worse experience I have ever had with a company. First we started with a U verse plan which was great for the price we were given as a package. As time went on we kept getting these surprise charges on our account. Contacting and then talking to some one that is at basic level was already an issue. According to the operators every time there was a charge it was because something we had was on "promotion". which is completely FALSE! we agreed on a package deal and now out bill is almost twice the amount we agreed on. It always comes down to the conclusion ( well if you want these channels you have to pay for them) I ALREADY AM! I have reported this company to the Better Business B. The customer service is HORRIBLE they dont want to be angry when your talking to them yet your get transferred about five time and repeating your self of course I am going to be angry!

AT&t Sucks they are ripping you off!

On June 28th, 2012 my main TV was not receiving a signal (other tv's were working fine). After going thru the resets, disconnecting power, etc. with no results. I called ATT and spoke to one of your techs. She was unable to resolve the problem. She said a tech would arrive the following day between 12 and 4 PM. At approximately 6:30PM the following day UPS arrived with a package from ATT (still remains unopened). In the meantime, June 28th the TV started receiving a signal again (unknown reason) so I called ATT again to cancel the work order and also to complain about the service I did not receive of having a tech come out to look at the problem. Once again the girl (unknown name) said the spvr was on the phone with another person and the spvr would return my call. As it turns out I'm still waiting for that spvr to return my call. Now, today I received a letter from ATT stating I would be charged for equipment which I canceled (attached). The nearest UPS Store is approximately 20 miles from my home. Please advise as to what to do with the unopened box of equipment. This is not the first time I've had problems with ATT U-Verse and your customer service/techs. I am seriously considering dropping ATT all together including TV, home telephone, Internet, and cell service at their contract end. I have been a good paying customer of ATT since 1987 and to end our relationship this way is disheartening but necessary since ATT is getting to big and no longer looking out for their customers just the income associated with them. Below is the E-Mail I sent on July 3rd, 2011 (approx 1 year ago).

I‘ve had nothing but problems with my computers and accessories since moving to U-Verse. I had a problem with my HP Officejet J5780 All-in-One printer/Fax not working I was told by your tech the problem was my printer and to contact HP for resolution. I did just that. After some time and going through diagnostic checks at my expense (my computer and printer are out of warranty), I was having a connection problem and to contact my provider. Once again I called AT&T, the tech was unable to help and patched me to a spvr. Again I had to explain the circumstances. The spvr scheduled at tech to com to my house where he found the Network Interface Device was wired improperly. After fixing the problem the Fax is now working. My internet had no connectivity according to Joe at ATT he could not fix the problem and transferred me to Dave at ATT ConnecTech, another division of ATT, at 8889052838. A pay for service. I had no choice but to accept their terms. Dave forwarded me to Chris Fernandez. He was working on the problem remotely and dropped my call and did not call back. I called again and was told by Glen I contacted the wrong place and the problem was escalated to a Tier 2 problem. He connected me to Louis Santiago again remotely he worked the problem. He transferred me to William Martinez who said I didn’t have the proper service contract. He forwarded me to Nicholas in sales who said I didn’t pay my bill and after some time forwarded me to Michael McComber? He got my Compaq up and running but very slow connections. I am still having problems with my Dell computer. ATT was to call me back the next day to fix my Dell. I was at home all day the following day and they never called but according to ATT (via email) they said they were sorry they missed me. I still have a problem on my Dell of loosing/dropping my internet connection more frequently. HELP!! Yesterday, I tried to get my Email sub accounts Email's and got error message that I had a “bad host”. I call ATT U-Verse again. I didn’t catch the name of the individual whom I talked to first but was transferred to Tieria. She tried to correct the problem but couldn’t. She did find out that my daughters email account was canceled for some reason. My wife’s email account I can’t access without me logging out and logging her in. These problems I never had with all my years with ATT until I switched to U-Verse. I have spent over 22 hours on the phone with one tech or another with no resolution to existing and current problems and at my expense. It appears that all the tech’s need some real time training in the U-Verse training department. Once again, I am appealing for your help in getting a resolution to my ongoing problems.

"Why" AT&T sought to "jump service" on "minimal users" from $19.95/mo (12mo.deal) to a grand whopping $42.00/mo., is "beyond logic."(Boomers who are, largely, "limited income households" with "lower" mb-data-usage). Again, today, I sit next to a "former" AT&T, "Boomer" (she "dumped" AT&T last yr., after having to pay for "2months-"extra" to get out of "her" 12-mo.contract and was "promised" a credit, but received none; this follows the "all too common complaints, herein and elsewhere online). Does anyone have a "clue" as to the Boomer-females' "life-earnings years' income?" Guess "not," or, they would "know" that we began at 50cents/hr., first "paycheck stubs" were in the $1.00-$1.20 range in HS; first college jobs were in the $2.25-area, and we spent "all of it" paying for "basics." In the "80's" post-college, for those of us who were "caregivers" first and foremost, perhaps working (but never "getting ahead/"no way no how; always living month to month), we have "managed to eke through children, step-children (for many of us), marriage and over 50%-at least one-divorce). "Many" now "care for" over aged60's spouses, some for their adult-children (disabled, etc.), and many still provide duties for "sig.others." We "learned to" use computers, but many of us not tech-savy-enough to argue through "billing-channels," as can be seen by the many Boomer-aged persons who have dumped AT&T for "billing reasons" alone. Service? Rate it as "average," so gave AT&T 3 stars! So, here we (many women) sit, in public places using public resources, for limited periods of time; when, prior, we were "happy with" paying $19.95/mo. Question = "Why did the jump have to be to over $40.00?" Question = It was in the media that those who used "little mbs-date usage might even see decreases in bills by those providers "raising bills for others!" I would think, that those of us who used the service "very" limited, would have fallen into the "very low usage" category. What happened to that theory?

So disappointed.

i at one time had home phone service and internet.i don't own a TV.kept getting emails and garbage mail about Direct TV.called them they agreed to stop sending adverts to me in the mail.how did i do it you may ask?i told them i would gladly get Direct TV but only if they purchased me some TV's while they did sop sending me Direct TV stuff no i constantly get mail saying i qualify for a AT&T wireless plan.how retarded do they think i am?80 not including fees for 450 anytime minutes that do not rollover with an additional minimum 15 dollar data pack.

I am no longer an AT&T customer, and things like this might be one of the reasons. I understand that land on the street-side of the sidewalk is public access, but does that give AT&T the right to totally destroy the grass, leave me with nothing but a patch of weeds and cover up my water meter?? I realize they may need the ugly green canister to give them better access to underground phone wires, but how hard would it be for them to put down some sod and UNCOVER my water meter?!

My problem has been with both the services and useless service that I have received for years, but only from on group of employees. All Male employees really, try to help the consumers. Non-African American Females also try to help the consumer. But this group, African-American Females, us useless in customer service. This group rejoices in giving customers bad days and saying No. "Let me See how I can help you" is not is seldom spoken. This group makes it a point to let the customer know how wrong the customer, is and how RIGHT they are. Recently I requested help because an African-American had made a mistake in the computer. She could not help me and persisted that it was my wrong doing, and not AT&T. I spoke with her manager, unfortunately another African-American, who continued to tell me that I did not accept the agreement. Dumb! One can renege on an agreement. One can dishonor an agreement. At least two people have to come together and go along with each other in order to agree. Otherwise, it is not an agreement. Does this group receive a different training? Finally, a non African-American female helped me by honoring the exact request, which the African-American female refused . I am not being racist because I am An Arican-American Female. Can you please teach This group to at least try to help the customer a little more and stop thinking that it's all about them. Too much attitude. Thanks

I need serious help ,signed a contract with at&t in Feb 2012 but up to now I have never gotten even a single bill to my adress and I keep paying different amount each month not sure what im paying for.I have called and talked to 5 customer service representatives. ,3 managers and every time they say ok we are sorry about that its now ressolved I wait the month goes by nothing in my mail .yesterday the manager I talked to told me that o signed up for online payment that's why without knowing that I have been callling them from march asking for my bills.I'm really sick and tired of at &t . Does anyone else have the same problem?

so many things have happened with me and this company at&t ...i need the internet for my business ....i'm in San Diego and looking for any one that want to go to the court house with me and sue...lets get our money back.... !!! please hit me at kewiiberry@yahoo.com my name is Miss.Kewii

I think the customer service is great, I am always treated with respect.

Worst company I have EVER dealt with. My internet has gone down 10 times a day , everyday since I switched to AT&T. I have been lied to, ignored, told a different story every time I call them. Just today, Keith (ID # KH6985) tier 2 supervisor said that AT&T can't provide me consistent internet service and recommended I cancel my service. I spoke to him a at 5:30pm today and he was supposed to check on things and call me back by 7:00pm because that is what time his shift ended. It is now 8:06pm and he never called me back.

I have a defective phone and after calling Customer service and being hung up on 6 times literally and transfered to the wrong locations 3 times, I have a new born baby and I am working from home and need my phone, I tried trouble shooting and after that the phone would not turn on, I was told that I could go to an ATT store to pick up a loaner phone until mine was shipped out, I went to 2 stores and then was told that Loaner phones are not available, and then come to find out they shipped me the incorrect phone. I am always on time with paying my bills which are outrageous 180.00 for 2 phones!!!! Even though I am a great customer ATT did nothing to help me and said I had to pay 500.00 to cancel my lines HORRIBLE SERVICE HORRIBLE COMPANY I would not recommend I would get a prepaid phone then be with them!

I have a replacement phone under warranty that replace my 3g phone with a 4g phone. After about a week or two at&t cut off my data plan so I could not access their network. They require an updated data plan for my phone to work, The problem is they will not answer questions about the difference in the updated data plan which is the same amount of data for the same price. Since I cannot get an honest answer i refuse to change data plan and requested it to be cancelled since i cannot use it. Not possible so I have to have a data plan that ATT cut off, and continue to pay for it. Time to change carriers............................................. to big to fail....