AT&T Corporate Office & Headquarters

I called to have ATT service installed 3 weeks ago. The sales rep stated it would be $19.99/mo free installation and a free modem. I agreed to the terms and they stated they will be sending me the modem within 48 hours. I recieved a box in the mail 48 hours later with 2 Cat5e cables in it. No modem.... I called customer service to see where the mix-up was. The response I recieved was "Oh, we don't just hand out free modems. It will be $100 or you can buy your own". I decided I don't want to do business with shady people so I called retention and had my scheduled install canceled. A day later, I recieve a voice mail saying a technician will be at my house between 8am and 8pm. I called customer service curious as to why they are sending someone out when I clearly don't want to do business with them. The representative asked why I canceled service and I stated because I was lied to by a salesman about recieving a free modem that never came and don't want to do business with shady people. He replied, "well I wish you would have called me because I can waive the installation fee and could have easily sent you a free modem". To which I replied, "I am somewhat hesitant but I will give it another try, sign me up". 48 hours later I ACTUALLY RECIEVED A MODEM!! I was given a notice that a technician will come the following Monday between 8am-5pm and that they will give me a call 30 minutes before he/she arrives. I wait until Monday at 4:55pm. No call. I call customer service to verify my install is still active in the system and will still take place. The barely english speaking representative states, "it's not 5:00, call back later". I wait until 5:01 when no one shows up. Call cusomter service. This barely english speaking rep states, "Thank you for calling technical support how can I help you". I tell her my issue and ask for the number to dispatch in which she replies, "oh, you have to call technical support for that number." I am kind of baffeled at this point. I understand she barely speaks/undertands english but you would kind of expect her to know what department she works in and if this was just another way to transfer me and make me wait on another 20 minute hold, you would think she would make up a different department than the one she works in. I ask to speak to a manager and she hangs up on me! I call again and ask to speak to a manager. 20 more minute wait I finally get a rep that claims to be one. I tell him my situation and ask why my technician never showed up. He said the automated system deleted my install thinking this is duplicate order and an error. I tell him it's not, I have a modem, I have a new account number and I have already been waiting a week with no internet for this company to do their job. He claims he has to create a new account and schedule a new installation date which will be another 4 business days lol. At this point I should have just said forget it, you people don't know what you're doing, none of you speak english, and it's already been a week with no internet. I stupidly agree to the new installation date and take off work to be there all day. No one shows again. So a quick recap. 1 1/2 weeks have gone by now, I have had 3 different account numbers, 1 lying sales rep, 2 scheduled installs, 2 technicians that never show, and HOURS of my time on the phone. I call customer service AGAIN. They state a technician showed and connected service to the outside of the home and that I didn't need to take off work like the previous representative stated. I explain that my modem still shows a solid red dot for broadband and that the installation was not done correctly and that if the technician would have called when he was here to verify his work I would have had iternet by now. In which he responds, "well he already came and went and there is no one available today to correct the mistake". So I have to wait another day for someone to show up. This time I tell him I am not taking another day off of work so I need a short window so I can leave work to meet the technician. He states the technician will be there from 4:30 PM to 5:00 PM and will call me before he comes. I agree. I get a call at 12:00 PM from the technician stating he is at my house and I am not there to let him in. I explain the situation as to which he responds, "well I don't know why they told you that because I stop working at 4:00". I took more time off of work, met him there and got the service installed correctly. I recieve a bill in the mail a week later from the 2nd account ATT created for me (which was never installed) for a $19.99/mo bill plus a $49.99 install fee. I called customer service wondering why I am getting charged for service I never recieved and the rude ACTUAL ENGLISH SPEAKING REP stated, "I wish I could help you but it says the service was installed and I can't waive the installation fee but I can remove the $19.99/mo service charge". I ask to speak to a manager. 15 minutes on hold she comes back on the line to say, "there is no manager available I can have one return your call within 48 hours, what's your number". I hang up, wait 20 minutes on hold again, talk to a rep who transfers me to a manger who removes the charges. I called today to verify the charges were removed off of the 2nd account they created for me. Only 10 minutes on hold this time. Rep answers, asks for my name, address account number, etc. I give her all of the information. She asks for the last 3 numbers to my account # which I do not have. I ask if there is another way to verify i.e. SSN. She states that one isn't listed on the account so she can't tell me any information regarding the bill. I hang up, call again, 10 minutes on hold to get another rep that states the same thing. I ask for her to look up my 3rd account which has been installed, have recieved a modem for and actually have service for. She said no SSN or security question is listed on the account and that she can't verify who I am. I have not recieved a bill in the mail for this account number yet and I JUST CAN'T WAIT TO SPEND ANOTHER COUPLE HOURS OF MY TIME ON THE PHONE WITH ANOTHER REP TO EXPLAIN THIS SITUATION. I am 99% sure I will have $100 modem charge, $49.99 installation fee AND $19.99/mo service charge. Summary: THIS COMPANY LIES AND STEALS PEOPLES MONEY AS OFTEN AS POSSIBLE. I HAVE WASTED HOURS AND HOURS (APPROXIMATELY 15 HOURS) OF MY TIME TRYING TO CORRECT MISTAKES THAT THEIR REPS THAT THEY OUTSOURCE FROM INDIA CAUSE. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE! ANYONE! NOT EVEN MY WORST ENEMY. IF YOU ARE PROMISED SOMETHING, MAKE SURE YOU GET IT IN WRITING BEFORE YOU AGREE TO AN INSTALLATION, BECAUSE EVEN IF THE INSTALLATION NEVER TAKES PLACE.....YOU WILL GET CHARGED FOR IT!

The worser service ever. I am a bookeeper, and I have to deal with thim because it is my jo. But i will never never never used their service at home. I would not recommend it to anyone in this world.

AT&T doesn't even deserve ONE star - zero or a negative number would be more fitting. After 6.5 days of dealing with 8 different morons, and 400 minutes used on MY cell phone, I still do not have Internet and hence, canceled my installation order today. I ordered Internet service on 7/9; activation was supposed to take place 7/18 but AT&T entered my address incorrectly even though I reiterated the info several times to the sales rep, and as a result, the AT&T idiots activated my service at the wrong address! For the past 6.5 days I've been told that they are "working on it; bear with me, I'm working on it right now" and validating my address. Today when I canceled the order, I was told I would receive on my "final" statement (my ONLY statement, first AND final) an EARLY TERMINATION FEE! Ha! Early termination? On what - my NON-service contract? I will NOT pay AT&T ONE PENNY. AT&T INvalidated my contract w/them when they did not provide activation and continued to jerk me around with no resolution for almost a week! But you know what? My address is certainly validated and correct in their BILLING SYSTEM! Hmmm...anyone surprised? What a bunch of incompetent, stupid, lazy lying weasels were all eight people I talked to. AT&T is a pathetic example of another big corporation that does not give a crap about its customers AT ALL. I HATE AT&T and will badmouth them to everyone I can from this day forward...and obviously I will NEVER EVER use AT&T again for MY phone OR Internet service.

i've been an at&t customer since 06/14/2004. And started and unlimited 24 month data contract on 09/20/07. have had great service till recently. Been getting little "Nasty-Gram" emails and text from at&t about usage. Correct me if i'm wrong unlimited means no limits to usage. now they suspending my service because "substancal usage. i.e. over 5GB and saying they will now charge me for going over 5GB. Sounds like kinda of Zyn Riddle to me "you are unlimited till you go over 5GB". Will be conteact legal consultant!!!!!!!!!!!!VERY DISPLEASED

I am done with AT&T and their terrible service for their Internet. Each time they promise someone will call you back it never happens even if you have their ID#. Sadly I've been a customer since 1970 with not only Internet, but house and cell phone. I've had issues with them with my Internet to where the last call was trying to speak to a SE Regional Mgr after getting his name & number to find out that an AT&T supervisor gave me the regular # just to blow me off. When I spoke to a Daniel, ID DF651D, he told me my case is a cronic caller for an ART Team would call me on Monday in reference to a R-Ticket to finally get my issues resolved. Well another promise broken cause Daniel never called me back as promised and no one called me back from the ART Team in reference to my R-Ticket. As a major telecommunications company they fail in communication the one thing they sell. To get to a Regional or upper management person you have to go thru ever Joe Blow and still not promised it will go up that ladder of communication. Has this company gotten so out of hand that they can't deal with issues related to their customers that PAY their salaries? I've had it with their unprofessional and incompetence staff I am looking for another carrier for all my needs........SO LONG AT&T enough years of stress and issues you don't seem to know how to handle.

Their "customer service" stinks-Bill error. Had to file a complaint with the US Postal Inspectors for what I believe to be mail fraud.

-100 falling stars!! Mr.Stephenson runs a morally corrupt company hell bent on over charging customers, when given refunds after hundred of mins & 100's of diff. reps, they rescinded them, causing a vicious cycle of late fees, suspensions and reconnect fees. A rep. from te office of the Pres. told me I was under investigation by their fraud division for seeking refunds- I called their fraud department- they verified NEVER have I been. I was told if I keep trying to get my legally due refunds or contact them about them further, they will send cease & desist orders. I was told their legal dept has a team looking at my account- guess what nope! I was told they don't want me as a customer - hear that stock owners- they are firing your customers! I filed a complaint against Matt Richardson- as per their web site directions in accordance with Mr. Stephenson's mission statement and Stephenson's posted code of ethical conduct. Guess what? yep they handed my case to Richardson to investigate his own complaint. He tells me the legal department says I can only talk to him. Like telling a rape victim she has to have her rapist investigate himself, please! I ask anyone with any way to go after them beyond arbitration- which by all accounts they own- please help! I know that with the willful malicious conduct I have more than enough for a district or federal case, not small claims case. HELP?! Anyone considering ATT? DON'T its not worth the risk of being a harassed customer not to mention the illegal money laundering they do!

To Whom May Concern: Thank you for upsetting a pregnant women that has 4 business account and was planning to do another in 3 weeks for your horrible service. Frfom the very beginning you order representative screw up the order by place it on the day of grand opening and when rescheduling everything went down the drain and she went on vacation. Leaving me have to do deal with people that did not care. The day that the technician was suppose to show up never did because I constantly call to see when he will come and he purposely close out the ticket and claim he came to the business. Is this how AT&T run there business. Having all these incompetent employees that wants to mess up other business owner business so that can not start on time. please see my attachment of emails. For all i know this email of complaint. No one will probably respond back.

Ok, here we go.. I called direct tv to see about doing the whole "direct tv bundle thing" and they decided to put me with at&t, they tell me at&t will call me soon to get more information and see if im approved. i receive an email from them(not a call as i expected) so i call the listed number, i spend 45+ minutes trying to get service with them (on hold MOST) of the time (should have got the hint then). finally i receive my dsl self installing equipment, set it up, cant get on, call to get help, get put on hold, speak with some one for a minute, get transferred, get put on hold, repeat the same thing over again, finally someone "tries" to help, this went on probably close to an hour and a half. once connected i still have problems losing connection and the internet being very slow so i call again, the same process is repeated. my internet is still extremely slow and loses connection half of the time and i have put off calling because i know how it will play out. any who, let me get to my real point...let me start off by saying just like most of you i work a full time job, i work for a living and i DO NOT have all the time in the world to sit on hold for hours and hours, nor do i have the patients. the way i see it, if i call 6-7 times to pay a bill and get put on hold every time for 30-60 mins before i end up hanging up because ive got to work or take care of other responsibilities..you obviously dont want my money to bad. i got my first bill almost a month ago and have yet to be able to pay it due to sorry costumer service, or should i say no costumer service at all seeing as how i cant get anyone on the phone in the first place..i was just on hold 54 minutes and no one ever picked up so ..i hung up, i called direct tv to see if they had better ways to contact at&t and after 3 minutes im speaking to the right person and they give me a different number hoping i can reach someone. i call that number, im on hold about 5 minutes then and automated system comes on and tells me their closed and to call back during regular business hours, i look at the time and its 7:06. i called them at 5:58 to begin with and they close at 7. that is waayyy to much time to be put on hold! i understand its a busy company but if its that busy HIRE MORE EMPLOYEES!!!!!!!!!!!! i am absolutely appalled! award winning consumer service MY ASS! the more angry i got i wondered if i was the only one having to deal with these problems but i look on here and see all of these upset people, all this business they have lost due to the same problems im having and it makes me feel that much more confident about my decisions to CANCEL my services with at&t. but since i can not get anyone on the phone to tell them that, im saying it here. dont bother calling me now, just cancel my service and ill find someone who wants my business and my money ps...i am not just another pissed off customer, there is a real problem here! please reread the following comments and the other 57 pages of complaints posted on this site, maybe then you can understand and try to correct these problems so "future" costumers wont have to deal with the same things all 57 pages of us have.

On July 17, 2012 I discover my business att internet services were no longer working. I called and I got the run around for over 5 hrs. I was told that AT&T Uverse were taking over the Internet account the reason why it was down or not working. After several hours AT&T uverse continued getting the home account mixed up with the business accounts. Finally At&t Uverse realized that the business account was a DSL account. I was transferred to DSL again. DSL stated to me that I had the same user name for two different accounts. The home uverse internet accountand the business DSL account. I did'nt understand for many reasons. First of all how or why was that happening when the Uverse technician that set up the account stated that this would not be a problem. Secondly the business account were set up a long time ago and why was that account wipe out. Now it has been 3 days later and my business internet is still down. Representatives have became fustrated and put an order in per AT&T Internet Services to disconnect my services. please contact me at 4044990907.

I have had AT&T for several years. I started with just 3 cell phones. I had auto pay. Everything was ok until i moved in February and needed to add their slow sucky dsl service. It's all that us offered here. I then bundled it with my wireless service. Since then, I have been overcharged for the dsl each month. Was supposed to pay 14.95 but am charged 24.95. They also took me off auto pay without informing me snd then charged me a late fee. I called about the overcharge and autopay in March. I was transferred to 4 people, each of which gave me a different answer. One told me that I eas on autopay, then another told me I wasn't but couldn't fix it. I then talked to someone else that said my bill was not passed due then another that said it was. I finally got fed up and asked for a supervisor. Got this rude guy thst seemed annoyed that I had asked for him and stated that he would look into the billing problem and call me back. Never heard from him. I called again a few days later and was told that the over billing had been corrected and it would take a couple of billing cycles to show. My husband called last week to inform them that the bill was still wrong. He was told that it was to be fixed immediately and that we would receive a refund for 6 months of over billing. Well, today I receive a letter welcoming me AT&T (never left)and that my new internet was ready. The bill sky rocketted to 43.00. I hate AT&T. The CEO should be ashamed that so many people are not satisfied. He doesn't care, as long as he receives his money. It is obvious that most people are over billed and the customer servive reps are uneducated. It should only take ine operator to look at your bill and see the problem. You shouldn't have to talk to so many people who are just as stupid as the first moron. I would love to join a class action law suit for the practice of over billing.

I can't believe this company can get away with scamming people out of their money! They were supposed to be taking payments for service through their auto bill pay. We set it up and 2 months later we received a huge bill. Upon calling we were told that it wasn't set up so we now owe for 2 months of service, there's the first 425.00 paid to them at one time. A couple months go by and we get another bill for 425.00, same situation. The bill pay wasn't set up. The rep blamed the previous rep for failing to do her job and assured us it was set up and there would be no future issues. After one month we checked to make sure it was in fact set up. To my dismay once again it wasn't done, so we cancelled our service. We were told we would receive a final bill and paperwork explaining what to do with our equipment. A month or so later we received the paperwork explaining how to return the equipment to AT&T through UPS, but no final bill. We took the equipment to UPS and the employee there told us that there have been many issues with AT&T billing customers for non-returned equipment when in fact there is proof it was returned and received. He instructed us to guard the receipt proving return with our LIVES!! Upon returning home we called AT&T to make sure the final bill had been sent out. The rep told us that it had and we should be receiving it shortly, she tells us our final bill should be 234.23. A week later we get the final bill, except it didn't say 234.23, it said 467.56. Naturally, I blew a head gasket. I Called AT&T to figure out what was going on. I was then bounced around for an hour and after asking for a manager multiple times I was then transferred to a woman more rude than any other persons I had spoke to.(They were rude as well) Telling me the reason I was charged more than 200 more than told was because it was restoration fees from having our service turned back on several times. Again, I blew a gasket! I told her our service was never disconnected before! She said it was disconnected in the early morning hours for just a few minutes because when we paid our bill the amount paid didn't show in their system until after disconnection had occurred. OH REALLY? I said so it just so happened that it did show in their system just minutes after disconnection huh? BS...ok so when was the other disconnections? She said it was the same situation for all. WOW, I am amazed that you can sit in your little cubical and lie, cheat and steal from people. They do this as a scam. They tell people there service was disconnected so they can charge them $60 to turn it back on every time they said it happened. Funny because I wasn't told by anyone that my account was even close to disconnection, not even the reps taking my 425.00 payments. So, moving on. After my charade with the reps at AT&T, I received a letter stating the balance of 467.56. At the bottom of the letter it states I can make payment arrangements for the balance of the bill, after threatening me with sending it to a creditor. I then decided I wasn't going to win against this company so I should just pay it so they can't stain my credit history. I call to set up the arrangements and once again get passed around numerous times till I'm told "We don't do that". Are you kidding?? I asked "what about the letter I received saying I can make payment arrangements?" at that point I got the run around with some garble that didn't make any sense. So she transfers me to their "business office". A man answered I explained my ordeal and he said "I'm sorry, we handle only business accounts". At that time I felt a pain in my chest that resembled something of a heart attack. He then transferred me back to customer service. This rep told me that I could send in the payments but it has already been turned into collections so it wouldn't matter. LMAO ok, WTF! So after explaining that I'm not going to send them payments for false charges if they turned it into collections anyway.......I was then transferred to someone else who told me I had till the end of July to pay the total amount or it would be turned into collections. OK, so which is it? Was it turned in or not? I think this company is unethical, unprofessional, liars that will do anything to rip off the public that trusts them. DO NOT DO BUSINESS WITH AT&T or UVERSE!!

I hate AT&T the reps are rude or you can't understand them. I have unlimited enternet except one problem it's not unlimited these basterds will slow my serves down twards the end of my billing cycle then try to justify it by saying I'm in the top 5 percent of data use why wouldn't I be it's what I paid for when I started my plan so I could use as much data as I wanted. The sad part is that when I found out about this I was going to leave them and go with another carrier but they all seem to be doing the same thing with data usage now days they have used are dependence on cell phones and made it as necyesary as gas which is why they can charge these outraging prices and get away with it because they no we will always still pay makes me wish I never had a cell phone

Warning--never subscribe to connect tech support service for your computer. You can not communicate with people that READ a script and can not understand our language!! ATT: Can you please hire people from the USA? What a complete waste of time and money to have a year of nothing but problems and left hanging while they eat lunch or ?????? Also ATT lacks in the customer service department and will route you from department to department and finally your call is dropped.

Im very relieved to see that im not the only one of At&t customers that the company dislike, and im saying that to be FUNNY.... Getting this service has been a complete nightmare. i cant believe that a company that came from such a solid foundation as the former Southern Bell aka Bellsouth has produced this mess they call AT&T. Im assuming its acronyms stand for leaving your customers Aggravated Tired & Tormented to the point that you feel as though you need mental medical attention!!!. I am looking into getting a divorce form this bad marriage. My experience was that an error was mad during my installation process , the information wasnt in the system to show that the process was complete, so they cut me off. That wasnt he worst part. it the reps lying , giving me the run around, and on several incidents just simply hang the phone up in my face. Noone didnt seem to know anything, or give us 4 hours to fix the problem or give a call back number and you never get a call back. days of pure d hell.... And their is alot of communication barriers because alot of times you get a person you dont understand what they are saying and thats when i play the old hang up game... On the third day i called back , i finally got the uverse back. When i was fully taken care it really hurt me to find out that if i would have not called back i would have not been called back by AT&T because they had cancelled out my whole order over the process of the three day. I would have still been waiting. I still use the service because i dont want no one else in my home hooking up anything. Even though they offer you incentive to refer people i will never do that to my friends and family. ill tel them to stick with brighthouse and pay the high price at least you would get what your paying for... it was a bad experience but i do give thanks to the tier 2 tech esmoronza. and her supervior who finally did their job and the job of th other 20 or so people i talked to in only 2 hours over the phone . To end this stay away from AT&T services if you value your state of mind and well-being.

Zip knowledge in terms of "real" technical support, no service as in no one can do anything nor can you reach a higher level - they just play the transfer game, 7 plus hours on the phone trying to get them to correct their problem (3 separate dialogs) and tomorrow they all go back - 4 sim cards, and two phones....with a small claims court action next on my agenda. Here' the story...(so beware). Needed a cell phone for the area I am moving to where AT&T has service figuring I would convert the phone to one of their plans (after verifying reception). Gave them both the cell phone I had (a Samsung TracFone) and asked simple questions...can you just send just a sim card, will it work and can you port my business phone to it prior to disconnecting my business land line? Yes was the answer to all....BUT the sim card did not arrive for two plus weeks and it would not work (TracFone has firmware that makes this impossible as it turns out....my research not AT&T's) in the Samsung phone AND they disconnected my work phone prior to any okay on my part. As it would take 7-10 days to get my landline back I opted to "TRY" to work with them....requested they send a new phone with the sim card with my business number in it. They did not. They sent two phones....neither of which has my business phone number. I then attempted to work with their customer support personnel (who have limited knowledge to say the least plus cannot call up the instructions for a specific phone) to no avail. Finally...many hours later (after again waiting on line 15 minutes I reached sales) and told them......"make sure one gets here that works tomorrow...or I walk down the street and file a small claims action. If it was just one "clerk" I worked with that was a problem I could forgive and forget but they the problem is endemic...and that is a board of directors CEO problem.....his name is Randall L. Stephenson and he is incompetent. Simply read on or google the net for AT&T problems....PS....Randall...my email address is Tangoblue@netscape.net if you wish to contact me....but the above and my account history should give you more than enough to A) Fire your corporate director of customer service, B) Put the manuals on line for the people that need them, C) and empower the people to make decisions....I did when I had groups called customer service and technical support.

I only found out today July 17,2012 that att pull its customer credit report once a month, without the consent of the customer, and called it a soft report, soft or hard I dont think, that is legal, they also dont remove any payment that you make to them from your payment, but show it the following month bill, so you will get a very large bill, should you make the mistake and send the amount, that they show on the bill, they do not return the money, but keep it and tell you that they will apply it to another bill. In this economic who can afford to give a large monopoly, like att money to sit on, and earn them interest, while your other bills suffer, att is operating as a blood sucking parasite on poor people back, shame on you att, shame on you.

No stars. These people are idiots. Morons. I hate ATT. I am going to find another provider.

I am very upset because your company has took all my social security money & I don't have nothing left I paid the bill & its wrong to take the money for the next month bill that I haven't received the bill yet, give my money back, I will call this 210-821-4105 somebody will have to do there job, I have been a customer to this company for years & I'm very unhappy.

I have reported my phone having static and my neighbor's Universial drop is laying exposed on the ground. I opened the terminal serving my residence and found electrolis eating up the termination lugs and cleaned mine and fixed a broken ring lead for my neighbor. Her drop is still laying exposed on the ground after five calls to repair service, and I placed one again today to get it buried. I retired from Lucent after 33 years with SWBT (lineman, installer, exchange repairman, cable repair..etc) AT&T Corp, and Lucent GPS (Marketing Sales)! The current AT&T is the sorriest excuse for a service company I have ever encountered. Is there a rating lower than one star, like "ZERO". I'm still looking for a way to report their poor outside plant repair service to the FCC!