AT&T Corporate Office & Headquarters

If anyone gets at&t uverse before you get it install I recommend that you find out how far you are away from the box before you get it installed.If you are at 5,000 feet or more do not let them install it.You will have nothing but headaches.They will keep sending techs and who ever out to fix it and waste all kinds of money by doing this but they just won't put a box at your end.I have been dealing with them for over a year.You get some knowable reps.and you get tech and even supervisors.You have to keep explaining the samething over and over again.One tech.said he couldn't get up our driveway,another one never showed up.I think they see our address and says not them again.My next store neighbor had it installed after we told her not to.She got rid of it in 2 days.I think we should file a class action lawsuit.

I have had with this company! Their customer service is non-existent! I email them, they tell me to call. I call they tell me to go to store. I go to store & they say they can't help me! Are you kidding me? Everyone I talk to gives me a different answer. Everyone I talk to passes the buck to the next available representative! No one is willing to actually resolve my problem! 10 lines will be leaving your precious company 1 at a time when every contarct comes up! Unbelievable that you are a service company & you have no customer service!

I BEGGED MY WIFE, PLEASE, NO AT&T, I REMEMBER THE ANGER FROM 8 YEARS AGO WHEN I HAD TO DEAL WITH AT&T, THE SCAMS, THE RIP-OFFS,THE TRICKERY, WELL HERE I AM AGAIN, ANGRIER THAN EVER. BILLS ARE NEVER THE SAME, ADDED FEES, PAYING ALMOST $300 A MONTH NOW, WAS SUPPOSED TO BE $200 A MONTH. ME AND THE WIFE ARE ARGUING THIS DAY THANKS TO AT&T, I TOLD HER THIS WOULD HAPPEN BEFORE WE DID IT. WISH I HAD MY CABLE COMPANY BACK. THE MAIN PROBLEM WITH AT&T IS THE HUMAN EMPLOYEES WORKING IN SALES. WHEN A CUSTOMER SAYS "NO" TO A UPGRADE, THIS MEANS NO!!! NOT DO THE UPGRADE ANYWAY, THIS HAPPENED TO US TWICE, THOSE EMPLOYEES SHOULD BE CHARGED WITH THEFT !!!

I've been trying to get a Lifeline application form for three months! Every time I call, I'm told it will be mailed. I finally said, Why not e-mail it to me, I carry internet service with you. No can do. I know I qualify (SS, food stamps, rental assistance etc.) but can't get the application. It's disgraceful!

I've been an AT&T customer for 46 years! Not 46 months or 46 minutes. 3 Land Lines, 2 Cell Lines, and Internet. AT&T Customer Service is anything BUT service. What boils me over is their highly trained professionals don't have the ability to resolve anything over $25.00 which leads one to wonder just how professional is an individual with such limited financial authority. As many other posts, our bills keep rising with no change in services needed and customer service is out sourced most times to heebie jeeberish making communication even more difficult. For any COMMUNICATION company not to be able to communicate with their customers is ludicrous. Ma Bell is probably scratching to get out of her grave as a result of poor quality AT&T now provides her valued customers. STOP with the apologies...and redundant scripts. You're a communication company and surely can do better.

I have been working with AT&T since March to straighten out our account. Yesterday a rep gave me a phone number to call to resolve a missing payment- guess what? That phone number is no longer working (but acknowledged it was an AT&T number) and the message sent me to a number that was a travel agency....really!!! I am so fed up that I am going to send a certified letter to the president of AT&T.

I am a very unsatisfied previous Cingular customer that needs corporate assistance with having my unlimited internet service install on my hp labtop with a 56 days remaining on my current plan of unlimited wireless phone and labtop. I still have my wireless phone service. Why is there credit check required. I contacted your customer service 7/19/12 to cancel internet service I was told my internet account will be mine 95 days.I was pleased that the associate was knowledgable,informative,concern and showed empathy I can tell she really did not want me to cancel my internet service plus she did try to offer me another option I was upset because I have been given the run around with taking my labtop to your Federal highway location in Pompano Beach FL not able to get WiFi connection reinstall plus the other phone calls made after to customer service which prompted this email today. p.s. I did ask to speak with a supervisor. Please I would like to get my prior internet service back that Did Not require a phone line. Why is this a difficult task to perform. P.S. I did the math I paid your company $1200 yearly that is a At&t revenue lost.

I have contacted AT&T customer services 5 times and spoke to 7 people including a supervisor, and I am being given a run around. Reason is, because At&T convinced my nephew to transfer his uverse, so he would not be charged for early cancellation, and while I was gone, without any authorization from me or verification, they disconnected my DSL, and installed the uverse. I had paid my service ahead of time because I did not want to behind, while I was gone. As a result since he just told them to transfer his service to my address, AT&T just took it upon them to do so. Now, that I want my account back, they tell me that I have to pay activation fee, and the higher rate than what I was paying. I asked for information on my nephews account, and I was told since my name is not on his account, they are unable to provide me the info; however, they still changed my account, even though his name was nowhere on my account, nor has he ever paid any bills, so they would think he has any right. So, I guess anyone can just your services and as long as AT&T is going to make more money out it, they will go ahead and change the account. I feel my rights have been violated and there is no privacy nor any security having AT&T account. I am very unhappy, and still waiting to see if any of these people have a decency to accept responsibility and admit that have violated my rights and privacy and fix this mess. The last person Trish (supervisor)that I spoke with said she will have a manager (Cliff) call me by Sept. 4th. I will keep you posted if he will. Soheila

I wish there was a no star category! That is what the service deserves!! My husband is a retired (31 years) employee of Bell South which is now AT&T. When I called(for the THIRD time about service problem), they said they had no record of him being an employee and didn't seem to have ever heard of Bell South!!!!! Can you imagine?? I won't go into all of the many, many, many problems and the runaround I have received from AT&T since January. Suffice it to say that they have, without a doubt, the WORST customer service of any company I have ever dealt with. I am cancelling all service I have with them; and I have to say that I hope they drown in their lack of customer caring? HA HA HA HA! They are scamming everyone! BEWARE!!

Dear AT&T I've read a lot of the reviews on here and I am proud to say that I am an AT&T customer and will be for life. I can't say that I haven't had problems with my phone for which AT&T is noted for but things break down. I have however had the best customer service experience with this company that I have ever had with any company. Every time I call into customer service it seems that each representative tries to outperform the previous representative. I don't know if this is the normal level of service but I have to tell you that the service I recieved today was above and beyond. I dealt with a customer service representative named Cesar employee #CL529Y. The problem was that my phone was not charging and I was having trouble keeping the connection with Cesar. That young man would do a little work and call me back when the phone disconnected. not just once but about 5 times until we got the problem resolved. Cesar and his manager worked together to provide me with the best product and service I could possibly get. No wonder you are the target every other phone company shoots for. I love AT&T! Merle J. Bush gonefishinginmd@AOL.com

I have been with At&t for over 10 years. Yes there have been struggles but there are struggles in every Masiv Corporation, like associates who don't allways know what to do. We are a VAST population and we all have cell phones and gadgets and guess what...someone has to service you when your gadget isn't working perfectly. We seem to forget that a telephone based associate is a person too and we take our frustrations out on them. I called At&t customer service on 8/29/2012 to ask (with little hope) if they could help me lower my combined bill. I am unemployed with very little benefits, my cat is having kidney failure so I just racked up $2500 and counting in vet bills, I am sick and need medical attention and I live alone, so Iasked for help. Steven answered the phone, he had a bit of a studder but I have patience. He went over my combined bill and told me that I already have the very basics and he ASKED if he could place me on hold for 1-2 minutes. About 3 minutes later he came back apologetically and he had such an amazing solution that I didn't believe him. I actually called him a liar. I don't want to write what they did for me but I will say that they have truly outdone themselves. At&t does care and they do want to provide you with the best service possible but they are people too. If you can be sensitive to that then you will love them just as much as I do. Thank you At&t associates for not being mean to me because of the jerks who talk down to you and thank you for doing everything you can to provide me with World Class Service. Altair Raines

I called in June to upgrade my internet to a wireless modem. The rep happily informed me about u-verse. (I had a bad experience with Direct TV.) I was eligible for a $300 reward card which would offset the $490 to cancel Direct TV. (yes, I was that angry but that's another story). So I switched over. The monthly fee she quoted me was about $20 less than the actual monthly amount. Plus, she didn't tell me that my first bill wwas going to be double. She also didn't tell me that they were going to put me on auto pay. (that would have been a deal breaker). I had to call to tell them not to take the money out of my account because all my large bills come out at the first part of the month. I made arrangements to have it deducted on the 17th. When the 17th rolled around I noticed that the money was still in my account. I called and the foreign speaking young gentleman assured me that someone would call me to take care of it within a few hours. Not only did I not get a phone call but they shut my service off. I was furious!!! I had to call my payment in and sit on the phone while they resotred my service. I called the next day and explained to a sweet girl named Ashley. She said her computer was down but that a supervisor would call me back as soon as the system was up. Guess what?? That was a over a week ago and I still haven't received a phone call. (shocker!!) So I was blown off,, twice!!! My daughter warned me about them, but I had had great service with them before. I should have listened. If I could I would disconnect my TV and not have any service at all. It is typical big corporate mentality. They have me and my money and they don't give a damn!! I will cancel them when my contract is up. So...Buyer Beware!!!!

I would like to know how to contact ATT to file a formal complaint. There is no address listed on the website. There is no contact information regarding filing a complaint listed un the "contact us" button on the website. The 800 number for customer service leads to incompetent customer service representatives who barely speak English. In addition, the resolution by phone can take up to 30 minutes on hold, only to find that the person you are speaking to does not actually DO what they say they are doing. I have been trying to get my bill straightened out since June. Each time I call and speak to a representative, at the conclusion of the call, I am told that all the charges for that bill have been satisfied. However, the next month's bill shows additional charges for late fees for "unpaid" balances.... I am at a loss. I have spoken to customer service supervisors as well. I am compiling my information and I will file a formal complaint with ATT and the BBB. I am tired of spending hours of my time with an incompetent company. Your website is equally difficult to find ANY helpful information on, and if I had ANY other choice for service, I would take it. I have been a customer of ATT for 18 years. I have to say that this is the absolute WORST CUSTOMER SERVICE I HAVE RECEIVED IN ALL THAT TIME. YOUR COMPANY CODE CERTAINLY DOESN'T ADDRESS SATISFACTION, AND IT'S OBVIOUS BY THE WAY YOU DO BUSINESS.

Once again i have spent countless hours on the phone with att, only to be transferred numerous times because no-one knows who im supposed to talk to. What a joke. I hate this company and will never use their services again. thanks for nothing. Worst customer service ever.

Look everyone ever since AT&T purchased BellSouth the company service has dropped. BellSouth was a great company but AT&T was just a logo at that time and found a way to but BS. The main focus of the company is the large customers. The small to Mid size which is the largest customer base is not important. Please check your bills because the sales force is instructed to add multiple DSL's to the accounts. Also look at your LD because they have also been told to upgrade customers no matter what. I have personnaly seen many companies almost go out of business because of the service AT&T provides or lack of. I actually felt guilty more than not when I made a sale because I knew there was a chance it would not work. The reps get paid to sell not install so keep that in mind. With so many carriers out there I would shop around and find someone that actually cares about your business being connected. Dont get pushed around by this bully because behind close doors they are shaking because there are so many complaints. This company will not go away because they own so much infrastruture that they make so much money reselling thier service to almost all caariers. We all just have to deal with this monster for now. In time I will reveal additional tricks this companies does to take your money and how to defend yourselves.

August 24, 2012 I have had Att-Uverse for approximately a year now with nothing but problems either with the phone, the TV, or the internet. I have had a problem with the internet for about a month now. I am not able to bring up my e-mail. On August 17 I called at 6:42 pm and was connected with billing after recieving a bill that increased by $26.55. I told the girl that I had spent over two hours with pier 1 previously to no avail. I also told her that I could not afford to go over $100.00, and that when I had spoken with two different individuals in the beginning they assured me that my bill would stay the same($95.91). She assured me that she would get it below $100.00. I also told her that I needed to get credit for the time I had not been able to get on the internet and get my e-mail. When she finished I told her that I had to speak with someone in advanced tec support as I was still unable to get on the internet and get my e-mail. She was to put me through to advanced tech support but instead put me through to Pier 1 tech support, Daniel. All he wanted me to do is clean up my computer (cookies and cash) of which I don't need them for as I can do that myself along with defragmentation. I told him that I don't know why I got him as I requested Advanced tec, as they aren't even able to take over the computer to correct the problem. He then, after him having me going over and over trying to connect to the internet so he could take it over, which he was unable to do, put me through to a Sarah, whome I thought was one of your advanced tech people. But after telling her the problem she tells me that she is in sales. I asked her why did he put me through to her as I had requested advanced tech support. She too kept me on the line telling me over and over that she was in sales. By the time she was to put me through to advanced tech it was now 10:26pm (over 4 hours on the phone trying to resolve the problem and still nothing done) I couldn't handle it any longer and told her that I had to hang up or that I was afraid that I would loose my cool and say someting I might regret. I called again tonight (08/24/12) and spoke with a C in billing. I told her that Sarah had told me that I didn't have advanced tech support, I was not paying for it. I told her that I did, but to no avil again. C checked and said that I did have it and that the last person that I spoke with cancelled me out. I told her that I never asked to be cncelled out. She said she would take care of the problem. She, said that after speaking with her supervisor, Elizabeth, that she would put me through advanced tech support. I now was transferred to a Doris, whome I had a very hard time hearing, and who come to find out, is in advnced technical support. After reading me, I believe, a contract, and wanting me to agree to a $49.00 charge, yet when I interrupted her she stated that I wasn't paying for it, yet she would repeat the words again. She again stated that I wasn't paying for them to take care of the problem as I had cancelled out. I again stated that I didn't cancel out but that it was one of their people that cancelled me out and to go back in her notes and she would see who did it, I believe, on the 17th. I told her to speak with either C or Elizabeth the spervisor as they told me that I wouldn't have to pay. She didn't call them and transferred me to tech. billing. They were now closed. Another wasted evening trying to solve the problem, a problem that I believe your people are unable to solve, even thugh my bills show that I pay for it to be solved. Becaus of what I have gone through, I could never again recommend your company to anyone.

In early dec 2011 my son became eligible for an upgrade for his cell phone. We ordered an HTC phone that arrived 5 days later. From the first time he charged the phone and turned it on there were problems. After trying for a week to make the phone work he called customers service. After talking to several people and running through an entire myriad of tests and questions they agreed to send him a replacement phone. He received the replacement phone which was a refurbished model of the brand new phone that he originally received. The new phone had the exact same problems as the first phoe. He called again and had to explain the whole story again and was told to take the phoe to a corporate owed store to be checked. Since he did not have a corporate store near him in Blairsville Ga he shipped the phone to me in Greenville SC. Upon my taking the phone to the store all I had to do was tell the rep what type of problems we were having with the phone and he was able to tell me the make and model of the phone because it was a consistent problem. The only assistance they could offer me was to use the upgrade that my husband was eligible for to get my son a new phone even though we just upgraded 2 months earlier. We called again and were sent a 3rd phone which again was a refurbished version of the original phone. Surprise! This one didn't work either. I finally called to cancel his contract and they wanted to charge $122 to let me out of the contract. When I refused to pay they finally agreed to send a new Samsung phone as a replacement. I told the I was not familiar with the model but if it was comparable In features to the HTC and would to require any additional plans it would be okay. We received the Samsung the next day and upon further research that it is a smart phone that requires a data plan that will cost us an additional $20 per month. So while we have a phone that works we are now paying more than we want to.

THE WORSE experience I have ever gone through!!!!!!!!!!!!!!!! The WORSE customer service EVER!!! Where do they find these people, they do not do their jobs what so EVER!!!!!!!!!!!!!!!

I am so mad and aggrevated right now,I can't get anyone thats knows anything or can barely speak English. I ported my home phone number to att wireless this morning calling main call center to tell them I want to continue with my DSL and they assured me that I could retain my DSL service and there would be no interruption. Guess what, as soon as I get off the phone my service is disconnected. I go to my E-MAIL and find a thank you for going paperless billing of which I didn't want nor did I approve. CORPORATE, if I ran my business this way I would be out of business

ATT is the only service available in my rural area so I have no alternative. Before they took over Bellsouth my service was excellent with wonderful customer service representatives! Now customer service is extremely poor. My landline and DSL service have been out for nearly a month. The c/s rep wasn't sympathetic at all. The problem is intermittent because the junction box at the street is old. Some times the DSL works for a short time even when the phone service is out, most times both are out. They schedule repairs for 5-10 days out so by the time they are supposed to come out to check the problem the issue corrects itself. They were scheduled to come out yesterday, but the phone line started working again the day before so I cancelled the service request. Now it's out again and they won't be out until Monday at 7pm, that's five days so the problem may not be an issue by then. I have limited cell phone minutes because we don't use our cell phones very often. This month I racked the minutes up because it was my only source of communication so I had to pay overages. I will have the same situation next month. I don't suppose ATT will give me a credit. I also lost work because I couldn't use my computer last month. They are aware that we have no other alternative so they don't care how long it takes to repair their aging equipment.