Verizon Corporate Office | Headquarters 140 West St. New York, NY 10007 (212)395-1000 Reviews For Verizon Corporate Office Linda 5/1/10 It is a sad day when CEO's get merit pay and their company can't even keep accounts organized when someone has more than one. It is so sad that they do not care about their customers or the service that the customer pays for but is not provided. Customers with critical health issues should be able to depend upon the service in case they need emergency help. I only hope my medical conditions don't flare up when my service is suspended. I have been a customer since 1991. My accounts are constantly being shut off because the billings come 1 - 7 days before they are due and usually 2 months billings come 7 - 14 days apart. I even have been shut off for not using a service I have been paying for. Since all the company cares about is money, it makes no sense to turn off a paid for service because it has not been used for awhile. P Johnson 4/20/10 Customer service reps tow the line. The response for correcting landline problems is deplorable. nancy ramirez 4/29/10 My name is Nancy Ramirez I have HAD cell phone service with verizon in the past , Verizon employees listen in on conversations route my calls to a third party without my concent. Now there doing this with a pre- paid verizon cell phone. This is an eligle act and a violation of my privacy among other things there braking the law if this continues to happen I will go to the media and have this world wide known. I am tired of having to change my number just to have the same thing happen to a new phone and a new phone number , over and over again.This will be the only time I address you with this matter my next step will be the local news stations.TAKE ME SERIOUS Denise 4/21/10 I have had the most horrific experience with Verizon. Your customer service is a JOKE! I have had nothing but trouble with my service for the last 7 days.. ranging from no phone service.(no dial tone and can't call out... and then we go to can call out but phone doesn't ring and now we are at the point, can call out but everyone who calls gets the recording that the phone number has been disconnected or changed.... TV with no guide only shows no programming and internet that does not work at all. I have even had customer service reps tell me the reason I have no service is "because of non-payment".. what a lie to tell me as the customer but relay the message to one of the 3 techs that have been at my home in the last 7 days. My bill is current and just got a bill from you yesterday (which shows for only 1 month due) I would like to hear back from someone to get this resolved. I know I have options... complaints with the BBB, FCC and a Presidential Appeal...even considered going on TV, NBC 12 on your side,,, get the Local TV station involved and reach out to the consumers, buyer beware!!!! I really cannot believe how awful you treat long standing customers, maybe I should get rid of my cell, and your bundled package... maybe that is the answer to getting this problem resolved. Just to let you know I called in at 10:54 and have been on hold the entire time,, the time now is 11:39... In the last 7 days I have called approximately 21 people in which I might say all failed to make everything right. I have been hung up on, transferred to departments that do not handle what I need, even had a customer service rep, talk back to me... really bad!!!! Jacque 4/23/10 I had service installed in December of 09. All three: high speed internet, FIOS tv and digital voice.... fromt he beginning it was horrendous! That should have been a clue. Long story short, I stuck to my guns, 7 reps and over 2 and a half hours... well, so I thought... turns out they disconnect between midnight and 5am Monday through Friday, something I was never told. They also tell you they wont send a tech out to remove the equipment - WRONG!! Stand your ground!! I have the call scheduled for tomorrow, I also scheduled COMCAST to come out and INSTALL NEW SERVICE. I hope they show up at the same time!! I will video tape it and post to YOUTUBE! Talk about poor customer service! One rep told me he wasn't going to debate it with me... Remain calm, but stand your ground. I refuse to pay a service call fee, or a disconnect fee. Verizon needs to have ALL of their "Agents" retrained! They all apologized, I dont want your apologies, I want the service and respect I'm paying hard earned money for, not ignorance, or disrespect. Harry Martin 4/27/10 Verizon has no service, main cables are down in my front yard (2 1/2 )acears. 5 phone calls and you are right ,no dervice .They will not put them on the polls Judy 4/27/10 Verizon is a nightmare!!!!! I have had service for a little over 2 months and I have made approximately 15 calls to customer service due to problems with either phone,voice mail internet, cable or billing. I have asked to have supervisors call me back several times and have NEVER received a return call. As of today, I still am having issues that are still not resolved. I so regret going with Verizon. The wait time to get through to a representative is unbelieveable and then NONE of them can ever resolve your issue. The customer service is the worst I have ever had with any company. They lease a lot to be desired. Michael 5/3/10 Yes, Verizon is a nightmare. I need a change to my home land line telephone service so I called the 1-800-Verizon, followed the numerous prompts, finally got a human being who transferred me to another extension and before the connection was made, I got disconnected and had to start all over again. That happened 5 times in a row. Verizon sucks! Jessica 5/3/10 Verizon is awful. I signed up for triple bundle (tv, internet, phone) on December 2, 2009 and was quoted the price of $99.99 a month. For starters my internet did not get installed and working until the middle of January. Unacceptable. Then the problems with my bill started. Apparently it takes up to three billing cycles for Verizon to get their act together and put all services on the one bill. During that time you're billed whatever the individual cost of the service is. Again, unacceptable. Well here we are in May 2010 and my bill still isn't straight yet. Every month I get a bill for a different amount, and every month I call and fight it out with the reps. It's always the same story. Some poor rep doesn't have any answer to why I'm being overcharged, so I get transferred. Then the line either gets disconnected (shocker), or I get another rep who also has no idea what is going on. I will be leaving Verizon very soon and will NOT be paying the disconnect fee. John Turchetto 5/3/10 Verizon is about to lose a good customer because they simply won't take care of a minor problem. I'm so tired of dealing with Verizon Customer Service. Getting put on hold, getting lied to, never can talk to the same person and told someone would call me back and it never happens. Nothing but a run-a-round!! What a joke!! I resigned a contract for two years and bought 4 new phones. Within 2 weeks I had trouble with two of the phones, touch pad didn't work and phones won't hold a charge. I was put off by the Verizon Store located at 9425 W. Tropicana Ave. Suite 103 Las Vegas, Nevada. Now after three months, I still have the same problem. After visiting several stores and several phone calls to Verizon. I've been lied too and no store will take care of this problem. To top it off, the Verizon store listed above sold me a used phone. They sold me a used phone and renewed a contract without disclosing this was a used phone.UNREAL!! I've been told twice now that a supervisor would call me back. I've never heard from anyone!! If this problem is not solved to my satisfaction I will canx my contract. Actually Verizon broke my contract by selling me a used phone. I also will go to the media. I have been a customer for 5 - 6 years and have never been treated by a company like this.. linda 5/5/10 This is not a billing or poor service complaint. BUT watch out when you try to have your deceased husband's name removed from the account and yours added to continue with Verison. I was told I would have to mail a death certificate and pay $25 to have the name taken off. That was more than I had to do to get survivor insurance benefits!!! I tried to explain that I wanted to drop my cell service and continue with my husband's, in other words, I would be a new customer. "Yes, I understand, but you must complete the other requirements and then we can instate you." How much to leave his name on it? nothing How much to quit Verison? nothing I quit and will continue paying to my carrier. Stay and pay, leave and save? Some decisions are sooooooooo simple. Elaine Applegarth 5/6/10 I've been a customer for almost two years. I went into the store due to a bad screen on the phone and needed it replaced. While in the store the sales person convinced me it would be to my benefit to renew early and just get a new phone rather than paying the $50.00 for the replacement phone. I informed the sales lady I wasn't sure which phone I wanted, she said no problem you have 30 days to return it. Forgetting to inform me that there was also a limit to the minutes used. Meanwhile she is writing up the new 2 year contract and asks me if I wanted to continue with my v-cast. I informed her I never signed up for that... she said it's been on your bill for the past 10 months (14.99 a month). I informed her I didn't receive a paper bill and I'd been in a work injury (which caused me to become immobile) since May, while the v-cast was added in June. She assured me this was not a problem, that customer service would see it was never used and would correct the charges. I asked her if she could help me handle that, she said she could not. After using the new phone for 28 days I wasn't to pleased with the reception and thought I'd like to upgrade. I live several miles from the location and am still on disability so getting out isn't always easy. When I went back to upgrade she then said well did you go over your minutes. I thought she meant the minutes on my plan... I never go over... she said oh no, you only have 400 min and or 30 day. I reminded her she never informed me of that, she said it's on the receipt. I'm still wondering why she verbally informed of the 30 days but left out the minute usage. She said, she would check with her supervisor, who had been listening the whole time, but didn't think he would approve it. The upgrade was a special that was on the promotion which meant they would have to give me a credit. She was right he refused the upgrade. I wasn't at all happy leaving with the same phone. I then decided to contact customer service to find out how to resolve the extra charges that had been placed on my bill. After waiting almost 20 min on hold I explain to the rep what had happened... he said he could credit 3 month but that was all. I asked for a supervisor, he placed me on hold then came back said he was transferring me, I said ok, while waiting which was about 15 minutes longer I was disconnected. In frustration I called back, I had to go through the whole thing again, He said the same thing 3 months is all he could do. I explain my disability status, Informing him that because I didn't receive a paper bill and had been in financial distress I thought the higher bill was due to a late fee ( which it hadn't) so I never called to check. After weeks of Workers Comp Lawyers, Disability Dr.'s and much pain, the last thing on my mind was calling the phone company. He then switched me to a supervisor which told me he would submit a 6 month credit but that was all he could do. I was satisfied with that. I get a call today with my amount due bill, 5 days later, realizing they never gave me the credit,I called again. I first talked to one rep who said 3 months is all they could approve I informed him I was already told he would submit the 6 month credit. He said no nothing had been submitted and no all he could do was 3 month's. I again asked for a supervisor and by this time I was pissed and not very kind. After explaining again to the supervisor( I guess he didn't like my frustration ) said sorry your not getting any credit at all. He said is there anything else I can help you with needless to say I hung up! Isn't promoting great customer service false advertising, when clearly, with as may people as I'd talked to, not one person proved good customer service and the issue is still unresolved and I'm still using a phone I'm not happy with. Elaine Applegarth 30300 Antelope rd Menifee, Ca 92584 951-239-2711 Amy Upchurch 5/6/10 I have had this "service" for 6 weeks now and pretty much have had all of the above happened. Has anyone had any luck by calling the corporate offices and making a formal complaint? Carol 5/7/10 Your associates have poor customer service standards. I liked the actual phone service. however, any billing problems even those created by your own associates are laid at the feet of consumers. Shame on you Verizon associates. It is time for you to act with integrity and a clean sense of appreciation for your customers. We want your service and we want to be treated equitably, honestly and fairly. When you refuse to hear us when we file complaints you loose us. You need not take complaints personally only take the responsability personally. You may be a big company but you are only as big as your customers support you being. I left you because you failed to listen and act on an easily resolved problem created by your company. So me and my puny little account are doing business with one of your compettitors. This is the second time you have lost my business and it will be the last. Have a great day, and please learn from your mistakes the rest of us are tired of your shinnanigans. kk 5/7/10 Stop being an advertiser of Sun's. Political statement of SUNS against the SB1070 bill is uncalled for. Stop the illegals from invading the U.S.A. Ava Wilson 5/8/10 Your Rating has from one to five stars for Verizon...how about negative zero stars!!! My phone service was discontinued without my authorization and I have had no residential service for days. In the meantime, I have spent hours on my cell phone, using unnecessary wasted minutes that I have to pay for, I've been given the run around, listening to Verizon lies!!! I was told by a Verizon representative that my phone would be on by last night, and guess what...NOT!!! I was told today that the order was scheduled for Monday. So who cares how long my phone is off? They don't hesitate to send the bill though, and the majority of the time with extra charges that shouldn't be included!!!A great number of people just don't take pride in their work. It's all about a pay check! I often wonder how they would feel if these situations happened to them. My guess would be they'd be RAISING HELL!!! I see why so many people switch phone services. They have good reason. Monica Ortega 5/12/10 I received a letter from Verizon saying my phone was up for an upgrade so I went into the Verizon store to get a droid. Since they had a million signs up for buy one get one free I requested that deal. They REFUSED me service! They said my account said nothing about an upgrade. They wouldn't even sell me the phone full price! Once I reported this to Corp. they said the Store Manager said I got there at closing and that was why he couldn't do the sale. I got there at 5:45, right after work, they close at 8!! They offered to let me purchase the deal over the phone so i wouldn't have to go back ionto the store, I said I would have to talk to my Husband and call back. When I called back to ask the details I asked if they would be willing to just cancel our account and waive the fee. They said no. Upon that I agreed to get a deal they offered me to make me "HAPPY" about the "misunderstanding". The day before I was suppose to receive the new phones I get a phone call saying the order was declined and they could not sell them to me anymore!! I specifically said "So your refusing me service again?" theyre reply was "Your notes say you wanted to cancel so we can't sell you these phones. We can sell you only one and it will be an old version of the droid, not the new one you ordered." Who are these sales people to tell me what I can and can't spend my money on? If my phones are up for an upgrade shouldn't I be able to get one? If corp. fails you where do you go? Any suggestions??? Ellen G 5/13/10 I was satisfied with my service until I changed to the Triple Play Bundle, then my nightmares started with my billings. I have yet to get it resolved. I just called today and did not get anything resolved. This has been going on for the last 4 mos. I was referred to the Retention Dept. last week, only to be told today that there is no such department anymore, the service rep is the Retention Department. The billing was no problem when I only had phone & the internet, but when I added Fios TV all hell broke out. Their new billing system is a joke and very confusing. They do not list the price for the 3 bundle service, everything is charged a premium rates, then given credit, and my internet and FIOS TV are charged seperately for the total amounts. I am ready to cancel my services with Verizon and I don't think I should have to pay the cancellation fee since they changed their billing procedure and make it very difficult to understand. I think this was done on purpose and they are overcharging everyone. James Makoetla 5/13/10 On 4/12/10 I moved from 1800 North Oak St. to 4435 N. Pershing Drive Arlinton, Va. A week before I moved, I called verizon to install a new telephone service at my apt. One of the customer service reps told me that at 4435 N. pershing Drive FIOS service would not be available. She advised me to opt to verizon internet service. It sounded like a good idea to me and I agreed. When I arrived at my new apartment, telephone was not installed in my apartment. I had to make several phone calls to verizon for a week before technician came. When I left North Oak St. I had not yet receivd the bill. I received quick bill summary on 5/09/10 followed by telephone interuption. This is WRONG for them to do so. They sent this quick bill summery together with charges due by May 27, 2010 and they interrupt the service on 5/13/10 without a proper notice. this is bully! I request the CEO to stop them. What I have also learned from verizon is that they have no respect for the customers. I don,t understand why corporate office should tolerate this kind of behavior? I have a senior citizen who has health complications in the house and needs to talk to her Doctor from time to time. When I tell them, they don't even want to listen. CEO I urgently need your help. Thank you for your help in advance. James Makoetla tsuibila@yahoo.com 703-243-9321 Joe Smith 5/14/10 Verizon does not put the customer first, they hide behind endless answering machine loops. Do they really care, time to switch to another company........ Catherina Madormo 5/14/10 I WAS a Verizon customer for 30+ years. In March of this year I cancelled by land line account after they missed 5 service calls in a 10 day period, and cost me 2 days pay. But, I kept my cellular account. The cell phone bill came and I paid it on line, as I had been doing for quite some time. Little did I know that when you cancel one Verizon account and pay via your 1 bill account the payment doesn't automatically get posted to the one remaining active account you have! Who knew that you had to make the payment directly to Verizon Wireless!! Today, I got a call on my cellular account that they were going to suspend my service for non Payment..of course, I found this out when I said "yes" to the "do you want to speak with a representative" question, and they then had me hold for over 6 minutes (of my cellular air time). When I finally got a live person on the phone and told them the bill had been paid and that they should contact the one bill people to have the funds applied to the correct account, I was told that it wasn't possible because they were 2 separate companies and that I would have to contact the one bill account people and straighten it out with them. It is not a surprise that their profits are down for the first quarter!! In this day and age when just about every company in every industry realizes that customer service is what it's all about they don't seem to have a clue. I will be cancelling my cellular account as well and look forward to not having to deal with this abomination of a service company ever again. You have to wonder if the senior executives have any idea of the attrocities perpetuated on their customers, or worse, if they do why the service never seems to improve.. Perhaps, they just don't care. george 5/17/10 I was just notified today that my contract with verizon will be sold to another communication provider on or about June 30, 2010. They gave me a choice to go with another provider, but to their disregard for providing their customers, there is no other, so I am being forced to go with this provider or have early termination fees applied to my bill for the contract they are breaking to begin with by selling my service to a fly by night company. Big business is taking the american people for a ride and there is no one out there to protect us. If this sale goes through, with out my permission,Verizon has broken my contract, and NO FEES shall apply because of their disregard for serving their now customers. You break the contact by selling it, then you shall not oppose fees for your actions. If Frontier Communications takes over my contract I will have to drive 168 miles to the nearest store, but Verizon said they care...but they dont, they just want my money for lack of service or caring. Melissa Pedroza 5/19/10 Ever since I have been a customer to Verizon- I have had such a stressful time with your company and it's customer service. I signed up for Verizon FIOS two years ago, and since then my bill has fluctuated more and more each month for no reason- or for my free movie packages that always seem to conveniently expire before I am advised to call to cancel. I had to make so many calls to your company to find out why- and your customer service is a joke. They either have no sense of urgency, lack of compassion, or just no knowledge on how to answer you questions without telling the customer what they already know. I recently moved my residence and I was told that FIOS would not be available (which was across the street from my former residence- and was extremely disappointed and frustrated with this situation. I was then offered to sign up for a new bundle pack with Verizon who you are affiliated with Direct TV- and unfortunately have had a even more stressful experience since then. Not only with ONE company- but now TWO! After 2 weeks I have been harassed by Direct TV that I am going to be billed separately because Direct TV cannot bill Verizon- and I have been receiving phone calls/ voice mails stating my balance (mind you I have only been a customer for 2 weeks)- every single morning- including Saturday and Sundays. I have contacted Verizon about this AND Direct TV- and I am still being harassed and if I would've know all this horrible service I was going to get- I would've just went elsewhere for all of my web, phone and satellite/cable services. I am hoping that your company will take some serious action to how your company is operating, because if not- you are going to continue to lose numerous valued customers due to the horrible customer service/ run of your company period!! Melissa Pedroza 5/19/10 I also forgot to mention that Verizon never notified me that all new packages/services will take up to TWO billing cycles before your discounts/credits are applied! Not right! Notifying customers should be a number one priority!!! Clarence 5/24/10 This comany is a joke AT&T is a 100 times better...I reget the day I changed to them. Ron 5/25/10 Verizon is so un believable in the way they handle their customers. The first issue is when you have an issue everyone states they are the one who is going to solve your issue. The only problem with that statement is after speaking with 42 different reps (since none of them call you back with a method in which you can reach them back) I have constantly had to speak with a different person who faithfully promises to not drop the ball, however they always do. Not to mention for a communication company they do no even have a clue of how to communicate. They sold me and a friend defective equipment which was recalled by the Manufacaturer. Then tried to replace it after 8months of hassle with (like New Equipment). This eqipment came with not instuctions, batery,or charger. Worst of all some speccial tool is required to take the back off so we can install the Battery we had to buy. They cannot get us the tool,so literally these phones we have must be pluggedinto the wall by way of the charger cord to operate since there is no way to install the battery without the tool otherwise we would void the warranty if we use a screw driver. Then we are billed because they lost the defective equipment we returned, then we are credited when it was found,then we are billed again,etc. this has been going on since Nov. of 08. When you finally get a corp, number it tells you to hit o for the operator, and you then recieve a quick busy signal. Anyone else out there who is interested in forming a class action lawsuit against verizon Please contact me. I am so upset I cannot even type and spell right I have so much to be angry about. How does a Company get away with Ripping off customers. They even closed their customer retention Department. I have never been late on my actual monthly bill However due to this on and off lost equipment, my service has been interupted 4 times in the last two months. sure they restore the service after an hour of going back and forth each time. Then I see restoral charges and late charges for the lost eguipment, they have admitted they have in the warehouse. Call me Ron 619-933-7329, they need to have people take them to court and be accoutable. DISSATISFIED CUSTOMER 5/27/10 I can't believe the complaints I see here! What an awful company to deal with! Can't wait until all of my contracts expire because I will be leaving and will never use Verizon again! Customer service is the worst! Charles Rimby 6/1/10 I have been having problems with my phone line for 1 1/2 years,I have had more repair men out here to check my problem,they claim they fixed it but to no avail,it continues to not work properly, the last 3 men told me it was a problem with the wiring at the pole,the wire is to small to carry DSL properly and is corroded causing me to have static in the line,but no one will fix it..Your people in customer service have given me enough apologys to paper my whole house....When in the Sam hill are they going to fix it?????? Bill 6/2/10 Your customer service and technicnians don't know or care what they are doing our household has been without a phone 2 weeks now and the tech said he came out and found no problem the problem is he checked the phone box to the business next door and never came in the house to check out why we don't have a dial tone customer service said there wasn't a problem in the line and someone would be dispatch but they never showed up then we call back and informed the I worn a lifeline bracelet whic it connected to out phone the lady said it was a emergency and some would be here in an hour well that hour came and went we called back and was told that if i was beddridden or on oxygen 24/7 then it would be an emergency i think it's ashame that your customer service don't know or care what they are doing. I guess I have to be half dead for anybody to come out and check the phone in the house instead we have to wait until Friday June 04,2010 before someone that know what they are doing comes out to check our phone. My e-mail is wlw4620092009@hotmail.com if anyone feels like answering this complaint. tami chavez 6/3/10 Verizon is a nightmare i will never be involved with again.I had a phone on my sons act. but am not authorized on the act.Is all i wanted to do was change my phone no.I didnt want to know any act. info just wanted to change no.You would have thought i was asking the customer service rep. to donate a kidney.They made it as difficult as they possibly could.STAY AWAY FROM VERIZON !!!! chris & rita messenger 6/7/10 hi,my wife & i love verizon wireless it's the only phone system that works in south-central colorado.that being said unfortunately there is no broadband.we would like to lease a required size piece of our 35+ acres on top of an 8500 ft.mesa.if,verizon coporate hq is interested please call us at 7024524515 or7194800490 sincerly chris &rita messenger joseph la bella 6/7/10 I am writing about your service rep and the inability to have billing of my dsl every month to be about the same date.Your rep i think his name is kevin , he is very rude and unhelpful of my issue of anything.He insulted me by calling me mam instead of sir.I was making a call to resolve an issue of my billing . They took money too early than expected and when i mentioned it ,his response is ''i have no control '' and he would not even help do anything.I ask for a manager and he simply hung up or never mention he was trying to attempt to get one.What kind of service are you guyz running here. I used to have a home from y guys and now it may look like that the internet is next . I am looking for the competitor. At least service could be better than what i have gotten lately. (i usually get billed around the 12th to the 14th hint, hint.)Not when u feel like it. Robert Shevlin 6/8/10 June 7, 2010 Lowell McAdam President and CEO Verizon Communications, Inc. Dear Sir, On June 3, 2010 I called Verizon to cancel my bundled services of telephone, Internet, and TV (via DirectTV). I have had the worst customer experience of my life over 30 days with your representatives on the telephone. I ordered the bundled services from Verizon on April 26, 2010. I was told that those services would be installed and activated on May 4 at the house I recently bought at 324 Cameron Station Blvd, Alexandria, VA 22304 (phone number 703-888-2944). I was leaving Comcast in order to try the bundled Verizon services. I was told that the telephone and Internet service technician would arrive between 8:00 a.m. and noon on that date, and that the DirectTV technician would arrive between 1:00 and 5:00 p.m to install and activate the respective services. The Verizon technician arrived six hours late at about 6:00 p.m. He said that the telephone service was then activated, but that the Internet service would be activated separately. The DirectTV technician arrived at around 7:00 p.m (2 hours late), and had the TV service working properly within two hours. So even though the technicians arrived later than what I had been told, I had telephone and TV service by the end of the day for which I was scheduled. The next day, May 5, I still didn't have Internet service nor did I have the modem and cables necessary for the DSL service. To make a very long story short, 30 days passed since my promised installation date, and I still didn't have Internet service. I had called Verizon dozens of times over those 30 days. I'd twice been told (incorrectly) that my order for Internet service was canceled. I'd twice been told (incorrectly) that DSL service is not available where I live, despite the fact that the owner of the house who lived here before me had Verizon DSL service here for many years. I'd been transferred from one agent to another countless times, including many times to agents who could not speak English well enough for me to understand and/or who couldn't speak loudly enough for me to hear them. I'd been cut off or dropped from being on hold many, many times. The only agent who I found to be responsive and who at least made me feel hopeful was a Miss Shreve in a “business office.” She told me that she thought she had tracked down the root of the problem, but she was nonetheless unable to fix it. For the last two days that I had the bundled services from Verizon I didn't have any dial tone for my telephone service. Miss Shreve helped me through the repair process, getting someone else on the line to test the telephone line. A problem was discovered, and I was told that it would be fixed by the end of the day, June 3. It was fixed the day AFTER I canceled the bundled services, on June 4. June 3 was the end of my 30-day trial period with Verizon. I then canceled all of the bundled services I had ordered on April 26. I spoke to a Miss Provo to cancel my bundled services on that date. She was short with me and didn't once offer any apology for the bad experience I had. She insisted that I had to call DirectTV myself in order to cancel that portion of the bundled services, even though when I ordered the bundled services it was all done with a Verizon representative. When I called DirectTV to cancel, they asked if Verizon had told me that I had made a two-year commitment to that service, and told me that I would be charged $480 for canceling early. I had NOT been told that, and I would NOT have agreed to it if I had been told that, by Verizon when I ordered the service. I was told by Verizon that I had thirty days to cancel the bundled services if I wasn't satisfied. I have told DirectTV that I will not pay the cancellation fee, that DirectTV can attempt to recover the cancellation fee from Verizon, but it won't be forthcoming from me. I had not received any acknowledgment nor details of my Verizon bundled services order until June 5, two days after I canceled all the services. The letter from Verizon (enclosed) was dated May 28, 32 days after I had ordered the bundled services. I am also sending a copy of this letter to what I was told is a complaint department in Tampa, FL. Please do not send me any invoices for the limited bundled service I had. I am going back to my previous provider of services, Comcast. I would never again consider any service from Verizon, including cell phone and FIOS, and I will be sure to tell others about my experiences with Verizon over those 30 days. I am returning the modem and cables to Verizon in West Chester, PA. Sincerely, Robert Shevlin NTC Collision Services, 8458971777035249 6/8/10 June 8, 2010 Verizon Fios I signed on to fios back in April of this year. The arrangement was four phone lines, TV and internet at aprox two hundred and eighty dollars a month. See the attached bills adding up to almost a thousand dollars. The last bill paid was on April twenty seventh for two hundred and fifty three dollars, our average bill was three hundred and thirty dollars, and the projected was supposed to be about two hundred and eighty dollars and no hook up charge for the three services. After about an hour and a half trying to resolve the bill problems with Verizon, I received a credit of two hundred and twenty four dollars and ninety seven cents. The next Verizon bill is an additional one hundred and seventy four, sixty five, for account number 769000622200435205, now we are up to $918.92. For the month of May and a small part of April??? This bill is wrong, your service is terrible , I am exhausted from calling one automated robot lady to another, and I am traumatized from your endless phone numbers that go nowhere, to people who know next to nothing. If Verizon cannot get this account together, or thinks that this amount is correct, I want it all disconnected. Edward Baecher Glenda 6/9/10 I have verizon cell. Everything was great until our phones broke the last of March or first part of April. Since then it has been a living nightmare. First I was charged 44 for getting an old smart phone. I did not want a data plan. Then I couldn't download items I had purchased. I was given a 25 dollar credit for that. I was told they had credited back the 44. I Have searched all of my bills back to January (Yeah, I know April was the charge) and no place to I see a credit. I did get a credit on this bill that actually made my bill go up. (Go figure) So.. bottom line. 6 months ago I was paying 168 after fees, taxes, etc. for two phones with unlimited internet, 1400 minutes and a bunch of other goodies. Now I am paying for one phone with unlimited internet, 1400 minutes and no real 'goodies' and am paying over 170 a month. I dunno, seems to me that verizon could use a lesson in accounting practices. Next step corporate to have them cancel the total contract with no early fees as they have forced me to spend literally hours trying to get this straightened out with no luck at all. Liza 6/9/10 I keep getting phone calls (as by the looks of it, hundreds of others do as well) from this phone number: 310-429-538 The caller ID says cell phone CA Every time I try to answer the phone they hang up. I call the number back and it says I have reached Verizon Wireless. The number I have dialed has been disconnected and is no longer in service. They call several times a day. How can it be disconnected and no longer in service if I get hang-up calls several times a day?! There is no place on their web site to contact corporate Verizon Wireless unless you have an account number, phone number, etc. Very frustrating! Vinny 6/10/10 I bought the droid on April 29th, and on May 23rd, called and complained about dropped calls where I never used to drop calls before. They had me try different things with the phone and then said we'll call you back in 48 hours and see if anything has improved. They never called, (SHOCKING). I called back on May 26th and we tried some more things to get it working properly and a new promise to call back within 48 hours and once again no phone call. I call back again on May 28th, and once again was promised a call back in 48 hours. This time I got the call, on May 30th. With the problem still occurring I was told "We will send you out a new phone", I asked "Brand New" to which (Clarissa @ Verizon) I was told "YES BRAND NEW"... So on June 9th I receive the box and open it up and it says CERTIFIED LIKE-NEW REPLACEMENT. I called in and I am told "Well it's past the 30 day window for a new phone so you get a LIKE-NEW". I explain the situation and all they can say is "Well sorry but it's past the 30 days there is nothing we can do". So I go from a Brand New Phone to a Certified Like-New Replacement to which I am told most replacement phones must be replaced again in about 6 to 10 months. I bought a brand new phone and got a brand new 2 year contract. Verizon's motto, ONCE YOUR LOCKED INTO A CONTRACT WE CAN STRONG ARM YOU. HAVE A NICE DAY... CAN YOU HEAR ME NOW? WHO CARES!!! Brenda Jackson 6/11/10 I have had the droid motorola only since March 5 and have been having nothing but problems with it. I went into the verizon store about a week after purchasing with issues about the phone's operation and was convinced to give it a try. One of the main problems at that time was that for such an expensive phone, you do not get an instructions manual. They tell you, you have to go on-line. When I went on line,the information was just all over the place. Also, the cord for the phone charger is extremely short. As I said earlier, I have been having continuous and daily problems with this droid. I went back into the store to return it for another type of phone about 4 weeks after purchasing it and was told that it was too late and that I had a three week window to do that. Of course, I was upset. At this point, they gave me another droid motorola to see if the many problems that I was having would cease. Well, NO they did not. Some of the problems are: the phone continuously drops calls abruptly, the sound is not clear, when I am on a call, in the middle of the call people cannot hear me or I cannot hear them, it automatically goes into mute, the screen goes black and will not allow me to perform a function, the phone dials numbers when I am on a call automatically and will not allow me to end that call. I have truly had it with the Droid. It is definitely not all it is cracked up to be. I have called verizon customer service to report the problem for some satisfaction and was told that I could get another phone of my choice but would have to pay for it and that they could not credit me for the droid, eventhough I paid all of this money, had been complaining about its ineffectiveness, and had it for a very short period of time. Because of my disgust with the phone, I ordered the HTC Touch Pro 2 phone about 2 weeks ago, when I finally got the phone by having to go 45 minutes away from my home to pick it up from fed ex only to learn that they sent me the wrong phone. Now I am really angry. I called Verizon and told them what happened and was told that the phone I wanted would be reordered. Okay, after the lady took all of the information from me to reorder the phone, she told me that the system would not allow her to order another phone because the other phone (wrong phone) had not been received yet. Eventhough I had technically brought it back to fed ex for them to return to them, she told me that I would have to call back in a few days and then reorder. I then called back on Tuesday, June 8 and tried to reorder. Still had problems, eventhough the rep said that it showed that the phone had been received in the warehouse, it had not been properly checked in yet so she could not reorder and that I would have to call back again to go through all of this all over. Now, at this point I am really fuming and told her that I had been a loyal customer for many, many years and was being inconvenience by something that was truly no fault of mine. She then went to check with someone and told me that she was able to put the reorder in manually but that I would have to call back the next day to get the tracking number. I have a very demanding job and all of this back and forth is taking a tow on me. I am hereby requesting approval to return this Droid to you for credit for the HTC Touch Pro 2. They both cost the same. With all of the problems that I have had and still experiencing with this phone, it is only fair. Linda 6/13/10 VERIZON CUSTOMER SERVICE STINKS!!!! ALL I WANT IS A CREDIT FOR THE 5 DAYS THERE WAS AN OUTAGE IN MY AREA AND I HAD NO INTERNET SERVICE. I'VE MADE SEVERAL PHONE CALLS - ONCE I WAS TOLD THAT I HAD THE WRONG OFFICE-THIS AFTER BEING TRANSFERRED BY A VERIZON REP!!! ANOTHER TIME THEY HUNG UP WHILE THEY WERE ATTEMPTING TO ANSWER THE LINE. EACH TIME I SENT AN E-MAIL REQUESTING CREDIT, THEY ASK ME TO CALL AGAIN. ARE THEY KIDDING? I REFUSE TO WAIT ANOTHER 20 MINUTES ON THE LINE AND NOT GET SERVICE!!! I'M CONTACTING THE PRESIDENT'S OFFICE!!! THEN I WILL CHANGE MY ISP. Tom 6/13/10 I have four lines on my account and am a long standing customer. My wife and two sons share the account with me. My wife has been shopping for a new phone (as it is well past her two year time). We have been in your store in Stow, Ohio several times over the past couple of weeks. When she finally decided on the phone she wanted, she was told she was ineligible for another 15 months. I called your *611 number and talked to a rep named Sonia in Tampa. She said that it looked like an upgrade that we had gotten for our son 6 months ago had been put against both his number and hers!! Great customer service!! When I told her that it was obviously a mistake I was put on hold 3 times for more than 20 minutes as she was trying to work it out with the store and her manager in Tampa. As it was now 5 o'clock and the local store was closed no phone could be taken care of today. I asked to speak to her manager on the phone in Tampa and Sonia said that Jennifer Ray was to busy to talk to me, but the she could possibly call me back in 24 hours. I told her that was unacceptable and that I would call and talk with Lowell McAdam, (Verizon CEO), unless he has become fed up and quit. I will get hold of someone who can do more than nothing and will make sure everyone I know is aware of the poor service my wife received!! What is it that your voice recording says, "The most important part of Verizon "is the CUSTOMER". What a JOKE!! Jon 6/13/10 I just switched my landline to a competitor for a better deal and better service. I didn't have any real complaints with Verizon overall, they just never seemed interested in me as a customer. Any new service offers either involved long term commitments in order to get a deal or required me to give up what ever deal you were getting before, i.e. a new long distance bundle was pushed on me a couple of years ago but it required me to pay a $5 charge whether I made calls or not. I would have stayed with them for the good old-fashioned dial tone if not for the ongoing problem of less service for more money. When you terminate service, Verizon immediately cuts off online access to your account - you can't see your billing information nor can you pay your outstanding bill online the way you used to when your account was active. Here's the amazingly ridiculous part. My final bill was $ 0.62, due to credit for the part of the service that I had paid in advance the previous month. It cost Verizon at least $ 0.50 to create and mail me a 62 cent bill. I can't pay it online in the way that I have in the past but they have a special website just for final bill payments. They charge $ 3.50 extra to pay your bill with a credit card on this site. The site also offers the option to debit your checking account for no surcharge, but it will only process payments of $ 1.00 or more. So I mailed them a check for the $ 0.62, I imagine that it costs them at least a couple of dollars to process a paper check. Why on earth would Verizon design a payment system like this? It will be no wonder if Verizon finds itself with a huge infrastructure to maintain and repair, and less and less customers to support it. If they had seemed to care about servicing me I probably would still be a customer. If they make dumb decisions, like their billing processes, then they deserve what they get. Sandra 6/14/10 We are trying to add an additional line for one of our children Phone calls and Texting ONLY -- They DO NOT need access to email or the WEB. I was told that the only way to add a line with an ENV3 phone like we already are using with no EMAIL OR WEB - was to PAY AN ADDITIONAL $29. a month to have EMAIL access and the WEB. I explained to the REP I DO NOT WANT ANY OF THAT only Phone and TEXT - the response was -- if you want to use that phone you have to PAY THE ADDITIONAL CHARGES ! LLoyd Loftus 6/14/10 Seems as if every one has some migraine headaches from Verizon. On or about the first of June, I reported a problem with static and interference on all the phone lines in the home. A technician installed a temporary line that eliminated the interference some what, but I continued to lose the person to whom I was speaking. On Saturday June the 12th the phone ceased to operate. After calling the repair service, and once again,( manage to escape the recording help line by pressing zero constantly), I was told that it could not be repaired before Wednesday the 16th of June. I am in the process of settling the estate for my Mother and require phone service to make the necessary calls to the probate court in WV to attorneys and to family members.Four days with non operating service,plus half of a month of poor quality service is unacceptable. To say that your service is "lousy" is an understatement. We have paid Verizon for years and expect and demand better service from your company. Disgruntled customer Ms. Frankie Ford 9/2/10 I was a customer of Verizon for at least seven to eight years. From what I am reading I had the least Problems until now. Recently I changed to Time Warner because I was offered a much better deal considering my circumstances. Today I received a letter from a debt collector under the name of I.C. System, INC. The last bill I got from Verizon was for the balance of 52.34, which was mailed out on 8/1/2010. Today is 9/2/2010. I feel that it was totally unfair for Verizon to treat me that way after all the years I was their customer. this is telling me that it took less than one month for a discussion to be made to place me into the hands of a debt collector. I will pay my bill as I have always done in the past. I will not pay it to any one else except Verizon. I will make copies to Verify that I did pay it to Verizon. I also expect Verizon to see to it that I am no longer in debt after my payments are made. Fix what your company did to me or I intend to see someone in Court. Ms. Frankie Ford 9/2/10 I was a customer of Verizon for at least seven to eight years. From what I am reading I had the least Problems until now. Recently I changed to Time Warner because I was offered a much better deal considering my circumstances. Today I received a letter from a debt collector under the name of I.C. System, INC. The last bill I got from Verizon was for the balance of 52.34, which was mailed out on 8/1/2010. Today is 9/2/2010. I feel that it was totally unfair for Verizon to treat me that way after all the years I was their customer. this is telling me that it took less than one month for a discussion to be made to place me into the hands of a debt collector. I will pay my bill as I have always done in the past. I will not pay it to any one else except Verizon. I will make copies to Verify that I did pay it to Verizon. I also expect Verizon to see to it that I am no longer in debt after my payments are made. Fix what your company did to me or I intend to see someone in Court. Kathy 6/17/10 My daughter has had an ENV Touch for 7 months, so it's still under warranty. Yesterday, she was experiencing horizontal lines on the inside screen, which made it really hard to read what was on the screen. We took it to the Plainfield, IL Verizon store (on 127th and 59). The girl asked us if we had insurance on it, we said no...but that it was still under warranty. She took the phone from us and started pressing REALLY HARD on the screen inside and made the lines WORSE; then the screen went black and when it came back on, the screen was split from the top left corner to the bottom right corner! She then said, "Ohhh, this screen looks cracked and if you don't have insurance on it there is nothing we can do. You will have to buy a new phone". My daughter and I were like WTF!?! She said that we could call *611 and talk to customer service. That is what we did, because there was NO WAY I was going to pay for a new phone when it could've been fixed. We talked to customer service and they suggested we take it to another Verizon store where they have technical support. We did that, and with no questions asked, they gave her a new phone. Don't think we'll ever go back to the other Verizon store in Plainfield, IL (on 127th &59). We started to wonder if perhaps the sales reps in that store work on commission when they sell a new phone. The other 2 people were just standing in back talking and swinging their key chain around. Real professional. Robin L. Thompson 6/18/10 Hello Everyone, There are not enough negative zeros in the world to give to Verizon. I fired them last year after giving me untold grief with my home service and internet. I work for a large corporation that is a MAJOR business customer of Verizon and guess what..........business customers don't get any better service than residential customers do. I wish there were a way that everyone who currently has Verizon sevice could switch/drop/cancell and change to another provider all on the same day. Perhaps when Wall Street starts screaming and selling their stocks because there aren't worth the paper they're printed on, then MAYBE they would do something. They've grown too big and have way too much going on and are not managing any of it properly. Customer service with them is a joke and hold times are insane. John 6/21/10 Hello, I have been trying to get someone out for over a week to prevent a tree that bowed over the Verizon line, and soon will take it down. I have been referred to two managers who told me it was going to be taken care of, been give two tickets, all useless, as not one person has arrived or followed up, and one rep who was persistent in trying to sell me more Verizon products or upgrades. By far, Verizon is the worst customer service I have ever worked with, and I can honestly say, I would rather not have a phone then give this company a dime of my money Alex 6/21/10 I had Verizon service since April 19 2010, just a internet line, 7.1 Mb/s. After few days I request to have add a phone line on the current account. I had that but, surprise, I had 2 accounts and two internet line. The bill what was coming was for just the phone and was almost 100$ just for 1 1/2 months. I check my credit score and surprise , Verizon check my credit score without my authorization, and they told me they need my SSN for identification. Well they lie to me for the first time. The internet service was poor, every day was necessary to call them and try to fix the speed. After the third tech they discover the line don't support 7.1 Mb/s but they can give to me the 1 Mb/s. I cancel the contract , and the Internet was disconnected in 10 minutes after. I call them and I try to tell them to refund me for all this time, 1 1/2 months for poor (service) but nobody have possibility to find me, they have the accounts messed up, they have no idea what is going on there. they practice a game with the customers "hide and seek", transferring your call to another representative, and maybe you will be tired and not call back. We make complain to BBB, they fix the bill problem, but now Verizon charge me with 0.10 $ late payment fee, the bill was 4.56$, and now they said no , I have 4.66$. Today, 6.21.2010 , AFTER 7 persons on the phone, they disconnect me. I call back , I try to talk to billing department, and after that I said to the person ,I want to talk with a supervisor. They told me I need a account to talk with a supervisor. WTF? Finally I had somebody on the phone, Ryan or Bryan, he said he can do anything for this problem, moment I ask him about the direct phone number to him, he said he don't have one, I ask the corporate phone number, he said he don't have this information, but I can find this on the Internet. I will never want to deal with Verizon again, and I will make complain after complain too them till everything will be fixed melissa hrejsa 6/23/10 I have 4 phone lines with verizon all of them but one works great i have a chocolate lg touch this is the 3rd or 4th replace ment phone and this one is having problems also ive talked to several different people and no one will help me all i want is a phone that works and is not a stupid chocolate lg i always have problems with them. i pay over 300-600 a month i like verizon but not my phone so please help me cause no one else will i dont want to cancal my services with you guys amd i still have a year left on my contract and theres no way this phone will last i use it for work and every thing im not going to put any more money into a phone i cant use. so i would appericate someone to call me and resolve this problem :) thank you very much, melissa hrejsa email address is melissahrejsa@yahoo.com Stacy 8/23/10 Make that a minus 5 stars! Verizon sucks!!! My letter for Verizon's corporate office, if the runaraound ever stops and someone at Verizon will give me a straight answer: Pursuant to my experience with Verizon over the last several weeks, I will NEVER use Verizon again. Do I hand deliver my statement requesting payment for my time and phone minutes overage to the Rockville office, or is there someone higher up who would care to learn of public relations damage done? I will submit my fee for 2 days of my work week time wasted while waiting at home for technicians who didn't show and didn't call, @ $27.38 = $492.84, as well as the inconvenience of turning off my sole personal phone 6 days prior to billing cycle end because our combined calls to Verizon trying to resolve Verizon’s internal miscommunications wasted 165 minutes of my life and caused us to exceed our plan by 111 minutes - - 6 days prior to the end of our billing cycle. Being put on hold, transferred and "lost" as well as being boldfaced lied to during our multiple calls has caused more angst than I can put a price to. There will be repercussion online in every consumer complaint area I can locate, starting with BBB. To date, our simple request is still pending after weeks of failed appointments to reconnect a line and port a phone number. Abraham Joshua 6/25/10 I have been trying to contact someone in Verizon's corporate office but they all appear to be hiding behind the veil or burka. Reminds me of those poor muslim women. What are the corporate bigwigs hiding from especially since its service after acquiring Alltell has gone to the dogs; I suppose that does not affect the huge corporate salaries especially now that Verizon is assuming a monopolistic status. Even the supervisors are inaccessible. I have waited several days to have one of them call me back but I suppose they all believe that they can wait me out and they could be right. My best bet is to revert to the old tin can phone can service. Abraham Joshua 616-361-6571. raj21@comcast.net Jen 6/28/10 We have had Verizon wireless for over 15 years. I got a Rival; less than 2 months went by and my screen when black. Verizon then gave me a recondition phone (which was very unacceptable to me) another Rival this one actually broke in half when I went to text. None of the Verizon stores in my area are willing to talk with me; and also none of their "customer service agents give a hoot". I was told I could get a new phone as this phone had know "issues" but Verizon wants to extend my contract another two years! The number for the CEO office is 212.395.1060 we are switching to another phone company! One Peaved Programmer 6/29/10 I've been having problems for days. My phone calls routinely drop out. My internet does the same. I called to complain as was told the problem would be fixed By 3am this morning. It was not. I called at 9:00am and they reset the ONT. It made the problem WORSE. I do not care what their issues are. I do care that I am unable to work because of their lack of response and will now have to do a bunch of work all at once with no time to test really. I'm tempted to see what telling them if I do not have the problem resolved today will do. It's sad that I get treated like a tech fool when I have a master's degree in computer science. I'm THIS close to going back to crapcast. Sujil Dongol 7/1/10 I had called verizon customer service 8 times. No one able to help me out. On my 9th call actually somebody came and gave me the information what i need. 8th call, who ever that in service department, she transfer to Pacific fronter company and told me that they the one who handle my bills. Thats is so not right. I am totally not happy when i have service with you that the reason i leaving you guys and going to comcast. tired and crabby 7/1/10 hello hopefully someone will take note and care: i just ordered fios for my home. i was told many things and then come to find out that what i was told was the old bate and switch sales technique. 1. i was told that my package i was ordering included 25 mbps internet access. then when the email arrived to verify my order it was a final sale of 15/5. not what i had bought into. 2. i was told that all the additional free channels i was to receive would be for 2 years. when i found out about number problem i called customer service and was told it would cost more to go to 25 mbps and that the free additional channels were for ONE year not two. when i asked why your sales team sells me and presumbly others on one thing and then the final sales notice is another why that happens. why does verizon pull the old bate and switch in the sale. when ask if that ever happens i was told no. later in the conversation i was told that the gentleman at customer service gets calls like mine all the time. he began to complain that many call in saying the same thing. but all these people including me are wrong. and that verizon does not do this. seems no matter how many people tell you your sick verizon will not admit to things being wrong. i have been cheat, robbed, and humiliated on the phone by your customer service rep. everyone join in on what could be the largest class action law suit in history. in sales the bate and switch is illegal. many could benefit. you could benefit. lets get together and pull moral character back into this society. and thow out the wrong doers such as those no w at verizon. Onerka 7/3/10 I agree with every NEGATIVE statement about the customer service with Verizon. You can get a different answer each time you call. They always blame the other person for providing the wrong information. They say the will call back and never do. I know, how about a little training on how to resolve issues and not rephrase the question until you finally say the issue is resolved to stop going in circles with the customer service trainee, or at least I would like to think they are trainee's and not the best Verizon has to offer. I also agree that 1 star is being far to generous on how I really feel. (ZERO STARS) VERY POOR is more appropriate. Sharon Jones 7/12/10 Do these comments really get through to anyone at Verizon?? I cannot believe that a company in the COMMUNICATION BUSINESS could be so totally inept at customer service!!! Why aren't you available 24/7 like most responsible companies? Why the endless waiting, only to be transferred to someone else who has no idea how to help you? What is wrong with you people???? Michael Shannon 7/12/10 Back in Feb, I checked the website to see if DSL was available on my line. Too my surprise the website said it was. So i place order and they shipped the modem, but just to get an e-mail the next day saying "sorry for the incovience but DSL is not available in your area". Well sent modem back, then in May, my neighbor asked me to fix here laptop, and found out she had Verizon DSL, and my cousin also that lives behind me. Every time i e-mail customer service asking why my neighbors have this service and i can not. They just check the tool on the website where you input your phone number, and of course it tells them the samething it tells me. They just answer the e-mail " sorry but DSL is not available in your area. This past Saturday a Verizon Tech came down the driveway and wanted to work on the pole in the yard. I asked about this runaround and was this line available for DSL, he said it was and he worked for a bunch of jerks. I told him about all the excuses customer service was giving me, " He said it was BS". Called today talked to about 5 people, once they transferd me to Tech support, well he was Asian and repeated everything i said, and then told me the account had been canceled, well he said i have to transfer you to someone to activate your account. Well the lady i was transferd to said the account was fine and was not canceled. I called back later and spoke to a lady, she said she would put in a request to engineers to update my address, it takes about 48 hours for them to get back with her. Then she would put in the order for DSL. Well today is Monday, I'll give them till Friday. Then i'll start this crap again with phone calls and e-mails. This is crazy, here i'm a customer trying to purchase thier product and seems that nobody wants to fix this very small issue. J. David Lovingood 7/6/10 We have had 2 problems within 90 days on our home phone with "service???" by Verizon. We have a loud roar in our telephone line which can be heard from both incoming and outgoing calls. My wife called Verizon on June 24th, 2010 and was told the earliest they could send a technician would be 7-6-10. She told them that was not soon enough and wanted an earlier date. A technician called her back on June 24 and said he would be here on July 1. She waited all day for them. No one came. She called at 4:00 pm on 7-1 and was told that the work order was scheduled for 7-6. I then called customer service and asked for a supervisor. I was put on hold for 45 minutes and finally gave up. We have now waited all day on July 6 and just received a call from Verizon stating that they may be here by 5:00 pm on July 7. I just called your competition (Cox Communications)and received a lower price on the same service and they have a two hour window if we were to have technical problems in the future. I switched to Cox and I cannot believe anyone would want to bother with Verizon. My wife has been a customer of Verizon and/or its predecessors for 45 years! You did not have a rating for "NO SERVICE", but I would rate your company in the minus category. michael baril 7/12/10 need some answer's i"ve had this problem with my home phone system for many years,every time it rains snows gets damp i loose my phone service. i call in a complaint it take repair tech 2 to 3 weeks to respond. they give me a date when they are coming i never see them they do something in the main grid somewhere down the street its ok till next time it rains snows damp etc. a 5 min. fix that take three weeks to show up to repair dosent seem fair to an costumer of verizon for many years dose it. is there any solution to my problem? maybe replace short in wiring. ty irate person in southern MD. Annette Gajewski 7/7/10 No land line service since May 15, 2010. The part has been on order since May 25,2010. Have talked to numerous reps, supervisors, our Public Utilities Com., and currently the Verizon Trial Service Board that they set up with our local P.U.C.. So far, they said they'd call me back within 2 hours. It's been over 24 hours, and I called them back, and got no information. They are to call me today between 1:15 and 3:30 Pm. By the way, I've been billed for service this whole time. My take on this? UNBELIEVEABLE!!! Timothy Maurice 7/7/10 When will the CEO's at Verizon get the message that we do not want to talk to someone in India or the Phillipines for tech support. Melissa Austin 7/8/10 On June 17th I was informed by my bank that Verizon was making several withdrawals from my account. I instantly phoned Verizon billing and inquired as to what was causing this problem. I was informed that their matrix system was broken and causing duplicate withdrawals from my account – and many others – and if I faxed my bank statement the funds for NSF fees would be in my hands within 24 hours. It is now 24 days later and I am still unable to use my checking account due to the recurring NSF fees that Verizon has caused. To date Verizon has caused 21 NSF fees to the tune of $756, yet they keep telling me the check is in the mail. In this process I have spoken to 15 Verizon billing representatives, and 5 Supervisors in the billing department. Some tell me the same thing – the money is credited, or on the way, others have no clue of what I am talking about. I am sick to the gills of the “I’m sorry”, “I understand”, and “I can sympathize with you”. The fact that my hard earned money is tied up in these NSF fees caused by Verizon’s matrix system, and I am unable to even purchase toilet paper is a crock! Of course the CEO and Chairman, Ivan Seidenberg, has a salary of 2,500,000.00, he would know nothing about empty cupboards and not having toilet tissue to wipe his ass! Verizon refuses to send me a letter stating that this is their error, so I can have proof for my water bill or landlady. They just continue to apologize, and state that they understand. They understand nothing – I have faithfully been with this company for over 15 years, and this is what I get for being a loyal customer. They couldn’t even offer to discount my services or give me a month’s free service for the problems that they have caused. Needless to say, I am in the process of recruiting another company for all of my services. Verizon performs unethical se Marta 7/9/10 This is the worst service I ever had. Under rating a 0 Stars need to added to the drop down. This was my first attempt with Verizon home installation and never will I do this again. Several co-workers and freinds warned me about Verizon poor customer service. I ordered the triple home installation service. Installation date 6 Jul 10. The technician Sam arrived at 11:30 am for a two hour job. 9:00pm the technician is still at my home and the only thing I have is a phone line, picture on one tv with no info, and no internet. I couldn't have him there any longer. He kept on calling several locations tryying to figure out why it wasnt sinking, was kept on hold for hours several time. I called verizons customer service and was basically told there was nothing they could do. They did not even know what issues there technician was having. The technician left and stated they would work on the problem the next day and call me after 3:00pm to come inside the house after the problem was fixed. I never recieved the call. Today 9 Jul 10, I called customer service to ask the status and Will was very nice but again I had to wait. I did not know the technician was supposed to be at my address yesterday but never showed up. I was on hold while they figured out how to work on placing a ticket to send the technician out. They cannot call you back because they have to close your ticket and answer another call. What a service. I had to take off work and now I cant do my job because I am on the phone. Verizon overall is so incompotant. I took off work to go get this go wait for the two hour technician job that ended in well over 9 hours. Verizon should be liable in reimbursing people for the loss time. Not everyone stays at home I had planned around the 2-3 hour job not for 9 hours and a second date. I missed several meetings and other important things. DO NOT USE VERIZON!!!!!!!!!!!!!! Ruthann 7/9/10 I am also totally frustrated with Verizon. If I could change today, I would do it in a heartbeat. Unfortunately, the cell phone companies have us in the palm of their hands. I called the verizon number which was listed for the local verizon store, I got someone clear across the country. . .by the time I actually talked to a person, it was 10-15 minutes later and I was very, very angry at my time being wasted and by the fact that I had to listen to commercials about how wonderful Verizon is!!!!! i think they intentionally make you listen to these commercials. By the time I got through to a person, I was so angry I could not speak or think correctly and my simple question turned into a harsh complaint. She HUNG UP ON ME! I called the Verizon Headquarters and I actually got a person on the first call, but then she asked me 50 questions before she would give me to customer complaints. When I did get to customer complaints, the man did not know that Verizon imposed a $10 minimum fee for data on new phones being bought. Unbelievable that they a business would have someone fielding complaints when that person does not know the business! WHATEVER HAPPENED TO GOOD MANNERS AND CUSTOMER IS ALWAYS RIGHT? PROBABLY THE MONOPOLY OF CELL PHONE COMPANIES AND THEY DO NOT NEED TO BE NICE TO THEIR CUSTOMERS. IF ANYONE IN THE CORPORATE OFFICE IS READING THIS - - - PLEASE, PLEASE PASS THESE ON TO THE PRESIDENT, CHAIRMAN OF THE BOARD, OR WHOEVER IT IS WHO DOES NOT REALIZE THAT YOUR CUSTOMER GROUP ARE SMALL PEOPLE WHO WOULD LIKE TO HAVE THE COURTESY OF TALKING TO SOMEONE WHO KNOWS THE BUSINESS AND IS PLEASANT. I JUST CALLED THE CEO'S OFFICE AND HIS SECRETARY WOULD NOT LISTEN TO ME AND WANTED TO PUT ME BACK INTO THE ENDLESS PHONE SYSTEM OF PUSHING BUTTONS. . .I PLEADED WITH HER NOT TO AND SHE THEN BLUNTLY PUT ME INTO A VOICEMAIL BOX. IS THERE ANY OTHER COMPANY WHO ACTUALLY TAKES CARE OF ITS CUSTOMERS? I WILL PAY THE PENALTY FEE!!!!!! Carole Downes 7/9/10 I am not a customer of Verizon, so I have no complaints on service. What I do take an issue with is your new tv ad showing people walking around texting. Do you know how many pedestrians get hurt because they are not paying attention to their surroundings? It is proven that using a cell phone while driving is equal to driving after having four alcohol drinks. You should take a hint from the alcohol ads and give a warning: Do not use a cell phone and drive." You could take the initiative and be the first cell phone service to acknowledge the dangers of cell use while driving or walking. You may save a few lives Thank you, Carole Downes Chicago Mom 7/9/10 My 92 yr old mother moved to a new service area. We asked that a recorded message should announce her new number, so that the few remaining friends she has would be able to reach her. Verizon NEVER put the message on their system. The friends that did try to call only heard that the number had been disconnected. The callers probably think she is dead.... wouldn't you? Jorge Montalvo 7/13/10 Their sales rep told me one price over the phone. I repeatedly asked him to confirm my monthly bill with equipment and taxes included. Wouldn't you know it, but my bill is actually $15.00 a month higher. And of course I got the bill to late to cancel my service. Verizon is a scam company. I will get out the contract even if I have to pay the cancellation fees and take them to court. I'm retired so I have all day everyday to go to court. Verizon sucks. Their salesman name is Lou Dean. Make sure you stay away from him Phyllis Buecheler 7/15/10 The Worst of the Worst for Customer Service. Or should I say NO Customer Service. No one knows anything when you try and contact a higher representative of the company and they are good a hiding any information such as Corporate offices/phone numbers/points of contact. The very fact that they won't disclosue their office address via corporate or local corporate office says it all. They Have Everything to HIDE!!! Shirley McKnight 7/15/10 In this months bill I received a post card enclosure promoting a special for phone and internet services. After 30 minutes on the phone I was told I didn't qualify as I already had service (the new one would be cheaper)...Why then would you send the promotion when it only applied if you didn't have service? False Advertising to say the very least. Mary Maranowski 7/16/10 Customer Service was very poor. Had a problem with my phone getting stuck when it backed up the contacts. Would get stuck on the "good bye" and not reboot, if I didn't catch it, the battery would be totally drained. Only had the phone 2-1/2 months. Went to the store, they rebooted the phone and said should it continue they would give me a "new" phone. It continued, went back to the store 2 days later (if you have ever been to one of the stores, you really have a wait, waited over an hour once), different person told me I would just have to live with the problem. Called customer service, very nice person offered me a refurbished phone. Don't want a used phone when I purchased a NEW phone. I've been with Verizon since 1996 and have never had a problem, until now. I believe you should stand behind the products you sell. If my phone had been a year old, then a refurbished phone would have been a good offer. I feel I should have my phone replaced with a NEW one; not someone else's reject. Paul 7/16/10 First off I left verizon over a year and half ago because I was constently having to call in each month and have my bill corrected. After months of doing that I decided to leave and go to direct tv instead. One year and half later decided we wanted to go back to verizon as we liked the service and hoped that the billing issues would by now be resolved. First month experience was the same as it was when I left. I called because my bill was 260 something for 1 and half months of service. Well after talking with the rep she saw that the bill was wrong but couldn't figure out how to adjust it so she apparently just gave me a lump sum credit. Second month had same issue again now bill is 166. Called and the lady just wanted to argue with me about it so I decided to pay it and deal with it later. Third month same issue again bill is now 181. To now avail have I been able to explain to them what the lady said the first month. The supervisor I spoke with today told me since I am fustrated and unhappy that she could start the disconnect process for me then. That furiated me that she would rather get rid of a customer then help. All I was asking for was my bill corrected and correct for good rather than me calling in monthly. Shelley Weeks 7/17/10 I am completely disappointed with the customer service I have received from Verizon Wireless. When we decided to update phones, we called customer service, chose the DRIOD Motorola, and were assured that we would be sent the DRIOD Motorola in time for a trip on which my son would be driving alone for the first time. We were mailed the wrong equipment, the DROID Eris, even though I had asked repeatedly to make sure the correct equipment was being sent initially. Calling to rectify the situation, I was assured that the correct phone would be mailed out the next day. The correct phone was not mailed the next day, and I spent an additional 2 hours on the phone trying to get the phone in time for my son's trip. The issue was resolved by a supervisor, and we were given the automatic rebate of $100 for two phones (the third was a part of the buy one get one free promotion). I was told that there would be mail-in rebates included in my packaging that I was to mail in for an additional discount because of the inconvenience. I had to call back when I received our bill to have the texting plan transferred to 2 of the phones, because I was not informed that it was not going to be transferred automatically. The texting was subsequently credited to our account. I acted in good faith and sent in the rebates only to be denied the additional discount I was promised. I called Verizon once again to try to straighten this out and was told by the customer service representative and her supervisor that there was nothing they could do for me, that what I had been promised would not be honored. My only option was to mail the phones back, but that it would be past the 30 days, so we could not be credited the money for the phones and could not use that option. After additional conversation, the supervisor agreed to let us send the phone back, but informed us that we could only send the one phone back (for which the UPC had not been cut off the box for the rebate.) So, now we have sent the phone back, and are completely dissatisfied with Verizon because of the lack of commitment to the assurances and promises made by the customer service department. As soon as our contract expires we will leave this company , and until such time, inform any one who asks about our mobile service how completely dissatisfied we are with Verizon, and encourage them to choose another option for their cellular phone service. Corporate Trainer 7/19/10 I have been going back and forth for MONTHS so that i can get my reimbursement through Verizon because they send me to collection for a bill that was scratched off and eliminated. I canceled my service because I was only able to use it for a few days and i had it for several months and they told me it was due to bad network connections in the area where i lived. SO me being a DUMBASS, i kept paying for service that i was unable to use hoping they would get it fixed. Even the Tech from Verizon who kept coming to my house to fix it stated "If i were you, i would just cancel it" so i did. I still payed the collection bill because i did not want it to affect my record and they told me that Verizon forwarded the bill that was eliminated. After calling back to back, now they tell me that somehow my records don't show up as if they never existed. (Guess what Verizon; i still have all the bills you sent me with my account info showing proof) SO TAKE CARE OF THIS MATTER AND RETURN MY MONEY!!!! Don E. 7/20/10 I have a hard time rating verizon, they don’t provide a rating in the minus. Having said that I have had Verizon since they bought out GTE 2000. I have 3 meg service that I pay for and usually receive. About every three months my service is reduced (restricted to 1.5 meg). I call and report it and 24 to 36 hours later I back to proper speed. How ever for last two months I have been fighting to get it to 3meg I pay for. Over 15 hrs on the line talking and explaining that it is not my house or any other excuses but Central Office that restricts my modem to receive only half of what I pay for. This afternoon I had a tech here to check the lines- they reset the modem to 3 meg when the tech loged into the computer saying he is at the location, after he left the modem was reset to 1.5 meg again. Getting fed up I am now looking for a new Internet provider. Good luck every one else I’m bailing on them like they do to me all the time Paula 7/21/10 I was going to have a Verizon/Fios Bundle installed in my home. After setting up an appointment to have the technicians come to install the services, they never showed. There had been some workers come out a couple days prior to bury the line and dug some in my yard and left, not saying anything about not being finished or were unable to install the line, just left. Well, the line was not installed yet. The guy I talked to on Saturday said that they had tried to call us but the number was wrong. Yet it was the number he read off to me. This was on Saturday. He also said he would send this on to esculations. Well, it is now Wednesday of the follwing week and have yet to hear from ANYONE. I guess they don't want a new customer because they lost this one. sylvia bowen 7/21/10 Verizon user for my phone, television, the appointment was made July 12th 2010 for July 24th 2010. I called July 18th and spoke with a representative and asked to change my appointment to Wednesday July 21, 2010. He made the request and said the appointment was changed to July 21, no problem. I switched my day off with another Lieutenant to have Wednesday off for the installation. I received a e-mail from Verizon on July 20th saying the installation date will be July 24, 2010. I called and spoke with a Mele and told her what happened. She said they would call the dispatch office and call me back in an hour. Mele did call me back and said she had not heard from the dispatchers office yet and someone would call me at 9:30 AM the next morning. At 11:00 AM I had still not received a call back, so I called and was told they could not do it. I asked to speak with a supervisor and was switched to six different people, spending no less than 105 minutes on my phone with one representative leaving me on hold for twenty minutes without coming back. As I write this e-mail I am still on hold waiting for the Elite Specialist to come on. It's 12:25PM I give up I had to disconnect, was on hold for fifteen minutes waiting for the Elite Specialist. I was switching my Cable Vision account to Verizon. I can't believe the misinformation I have received from your company. The running around they are giving me and the total disregard. This is how Verizon treats new customers. I am so disappointed I decided to make this move to Verizon. Sylvia Bowen Hooks ACCT# NY00065929289 James 7/25/10 I am writing this for the pure frustration that your customer service supervisors put me through. I have two friends from Turkey that bought two cell phones from verizon. They do not speak english very well and was told they have to set up their service through the automated system, that is difficult for a native speaker to navigate. Well, a wrong button was pushed and a plan they did not want was selected unknowingly. The next day they bought a messaging bundle card for unlimited texting and began to text. In 2 days time the thirty dollars they put into the phone was used up, 30 dollars in 2 days! I called to find out what mistake was made because 30 dollars in 2 days just seemed crazy. I was told it was to bad for them they should speak better english of have found someone who speaks english to set up the plan. I was told that I was trying to take money form verizon like I was the bad guy for asking them to spend the money she gave them in the way she intended. I can not believe you are willing to throw away a customer like that. I will strongly advise any one from using verizon and convince anyone asking me that verizon is not a customer friendly company and should really look to other carriers that look out for all their customers and not just a select few. I have AT&T and have never been treated like the way I was treated at verizon. If this is how you treat your customers I will look forward to the day you fail. Brad Jacobson 7/26/10 My sons LG VERSA (phone 1) stopped working a few months ago. I called Verizon and they sent out a replacement LG VERSA at no cost (phone 2) with instructions to return the original phone. We received the phone and my son sent back the original phone. About 3 days later my son dropped the replacement phone (phone 2) in the tub. I knew they would not replace it at no charge but wasn't willing to purchase a brand new one for him. I called Verizon who told me I could purchase a certified used LG VERSA directly from them for $89.99 so I did (phone 3). Then I got a bill from Verizon, which included $450 for the original LG VERSA (phone 1) they claim the never received back. I called them to explained my son sent it back; however, they claim the never received it. So I offered to send back the certified LG VERSA (phone 3) back which was identical to the phone that they claim was never received. They advised they would only credit the $89.99 I paid for it. I then told them to just turn off the phone and they said I would owe the $450 + $170 early termination fee. I then asked how think they can charge me $450 for a over one year old,non working LG VERSA that they acknowledge is turned off and could not be used when I purchased a used working LG VERSA from THEM not two weeks earlier for $89.99. Their reply was that I did not comply with company policy. I have a call into their executive offices and will let everyone know the outcome. Cecil Russell 7/23/10 I recently changed my plan hours. I was told that my bill would be $71.96 plus taxes. We just received the bill and it was $118.00. A far cry from what I was quoted. Your customer rep failed to inform me that my minutes would be pro-rated. Under my old plan, I would be over my minutes and that is why I changed it. I wasn't even over my plan when I made the change and wanted to avoid the overage. Needless to say I cannot afford a new bill amount of $96.00. You need to get your service agents on board with informing your customers the correct amounts of charges. I also found out that I was paying for a $9.99 mobile web charge. I never ordered this service and therefore would request a refund of 15 months of these charges. I also received a text messaage this evening that I had signed up for mobile e-mail and would be charged accordingly. I call verizon and informed them that I did no such thing. I get my e-mail on my computer only. I have been a verizon customer for over 20 years and am now very disappointed. I respectivally request and answer to this review or you can contact me at brus0802@yahoo.com vpryor 7/23/10 After having over 40 years of service, from when, it was c&p, bell atlantic, this is the most tackiest service I have ever seen. Now when arrangements were made on this account it was for 267.00. I asked if that was all that was due. I was told yes, now the same mess again a bill for 613.00. If you cannot hire the right people, then you leave me to do nothing accept to file a complaint with the better business bureau. Nothing is worst than incompetence. This is your home service with the package of ditigal voice. Just as soon as BBB opens Monday, I will be filing my complaint. LOIS 7/28/10 IN THE PAST I WOULD HAVE HAD NOTHING BAD TO SAY ABOUT VERIZON. TODAY, I AM PAYING FOR 3 PHONES THAT HAVE NO SERVICE IN MY AREA 90% OF THE TIME. THEY SAY A NEW TOWER WENT UP IN MY AREA (WHICH I CAN SEE FROM MY WINDOW) BUT SINCE THAT TIME MY SERVICE HAS GOTTEN WORSE. I HAVE TRIED CALLING AND NOTHING SEEMS TO GET DONE OR ANY EXPLANATION GIVEN AS TO WHY THE TOWER HAS CAUSED MY SERVICE TO DECLINE. WHEN YOU PAY OVER $100 A MONTH FOR PHONES, THAT DON'T WORK IT IS FRUSTRATING. 7/28/10 Verizon customer service representatives are either under-informed or mis-informed, or deliberately un-truthful when you inquire about services. You think you sign up for a specific plan, and when the bill arrives, it's not at all similar to what your requested....except that once you call to inquire, everyone plays dumb and the right hand can't find the left hand. Typical shyster strategy. In short, Verizon is a greedy corporation which peddles abusive customer service. Don't subscribe to any of their services. Brad Jacobson 7/28/10 This is a follow up to my 7/26/10 post. I called the executive offices of Verizon and explained my situation. I received a call back the next day. The lady I spoke with was very nice and credited me the entire $450. I don't believe I should have gone through the frustration I did; however, I'm obviously satisfied with the outcome. Tamara Luciano 7/28/10 I signed up with Verizon who had a 30 day customer satisfaction guarantee. They told me they don't offer FIOS in my area but in the mean time they have a "partnership" w/Direct Tv and they could offer me a bundle w/them. I said ok. Come to find out I am not satisfied, for many of the reasons, which I would gladly go over with you if you actually care. (since no one at direct tv or Verizon does) I am cancelling, however, apparently when I entered the contract with Verizon they entered me in a contract with Direct TV. I can cancel my Verizon with no Termination Fees but I have to pay Direct TV $480. Per direct tv. Verizon says they can't do anything about that since they are a separate company. I would have to deal directly with them. Funny, I didn't have to deal with them directly when I was signing up. I did not sign any contracts. As of today, I still don't have any paperwork. Lies about fees, monthly rates, contracts etc. I am doing my very best to expose VERIZON regarding the way they mislead people about Direct TV by contacting every media outlet possible. I have told everyone I have come in contact with. I am also filing a complaint with the Office of the Attorney General. I will also be filing in small claims court if I am charged a early termination fee for a contract I was entered into that someone at Verizon entered me into. I am so shocked by this. Call me if you want for more details. I think everyone should be warned!!! We have a lot of seniors in the area that can not afford to make the mistake I did by trusting a name like VERIZON. My phone number is 732-505-9198. I think the right thing to do is let me out of a contract that I was tricked into by Verizon using a bait and switch method. Please do the right thing. Restore my faith in big business. Please use the phone number or TammyLotter@yahoo.com. Sincerely, Tamara Luciano Kelly Smith 8/18/10 I have had to carry verizon phone service because they are the only provider of phone service in my local area. This company is such a joke. They absolutely hands down have the worst customer service I have ever had to deal with. I recently spoke with a representative about their fios after they send countless letters to my home and every time I call about my service give me a speach about fios and how muoch it will save me in money. One year ago I let them come out. It took 3 months to get the wires frun properly. after much frustration I told them not to install the service. Now after a year I agreed to having this installed. I was completely lied to about the service and the cost. I was told my bill would only be 99.00 dollars a month and I was billed $259.00 When I first received notice of the amount I called them. I was told that was not what my bill was going to be. But low and behold that is what I was billed for. The customer service rep informed me that i was miss informed and they would not correct their error. I am a single mom of two little children and struggle to pay bills each month. i even expressed my concerns before they installed the service. This company is such a joke. Everyone I ever talk to has such horrible stories to tell. It is so sad that they screw their customers and don't even care. How can they even sleep at night. Sagira Shah 7/29/10 I have the verizon phone service and the internet service ... just recently they offered me the FIOS TV promotion 6 months for $99.00 includinhg installation. Now the technician comes, firtst he cuts off all my direct tv cables, and does not ven get my signature after the installation is done and leaves without the service being on. Upon my asking why are TVs not on .. he says you have to wait for 30 minutes after I leave and then call verizon customer srevice to activate your account. What a rip off you people are ... is that how you train your technicians ???? Aamirah 7/30/10 Starting service with verizon has been one of the stupidest things I have ever done to my self. The customer service reps are very rude, and are never able to solve anything. The tech reps do not speak or understand english, and I still have an issue that began april 28th when i started service, that 4 texh visits, 3 number changes and countless hours of trouble shooting have not fixed. and if that were not enough, My bill is a joke. Rhonda 7/30/10 The rating system is slightly off base. It does not allow for ratings in select areas. For example.... To lay the ground work for you... I was a verizon customer over a year ago and like most people always looking for ways to save money and economize. So I switched my service from Verizon to another company. The new company started having major issues with connection in my area so I went back to Verizon. After finally getting my service connected correctly (only took two months), everything was going fine. Until I received my first billing statement. The charges listed did not reflect credits that I was promised due to a mixup in the intial connection of my services two months prior. So I go to my loca Verizon office and get that straightened out and pay the amounth owed -- no problem right? WRONG. The very next month I get my statement and not only were the new charges reflected but the charges from the previous month were on there again. I call Verizon Billing Customer service and found out that the payment made at the local office had been posted to my "old closed account" from when I was a customer over a year prior. No problem ma'm, we will transfer the payment from the closed account to your current active account. Ok, great I said... thank you. So I go on my merry way thinking everything is going to be taken care of. Here it is another month and time for the next statement. And what is on there? You guessed it. The amount that was paid two months prior at the local Verizon Office. So once again I call Verizon. This time the representative tells me, I see by looking at your account that a check for the amount posted to your closed account was mailed to you. OH??? And when was that mailed and why was I not informed? I have not received a check. Needless to say, the representative insisted that I should pay the full amount just billed and when I received the "check" from Verizon it would offset my account. WRONG. I paid in full the amount owed back in May 2010 and here it is July 2010 and you want me to pay the same amount again? I don't think so. Why should I pay twice for your neglience. I was not the one who posted the payment to the wrong account. And while we are on this subject... why did someone not have the courtesy and provide good customer service (as I think of customer service) and pick up the phone and call me and let me know that "Ma'm, we apologize, but we are unable to transfer the payment posted to your closed account to your active account. Therefore we will be issuing a refund check in the amount and you should receive it in (amount of time)." But no... I have to receive the billing statement and see the erroneous charges and get upset and frustrated all over again over Verizon's customer billing representatives' actions AGAIN!. This is totally unacceptable. Do they need training in how to provide excellect customer service? If so, I will be more than glad to asssist them! judy 8/18/10 i called 800 423-2520; 1800-483-4000; 800-562-2355; 800 826-2355; 1800- 837-4996; 888-478-8528 today! i called 800-567-6789; 888-649-9500; 800-922-0204 yesterday ; 1800- 433-4518 and 800 410-0326 and i still have a MJOR problem.. Verizon cut off my email and won't give it back in the interim while waiting 10 days to begin and new account to reinstate my email that I had for 19 years. Rhonda 7/31/10 Rating: 1 star for Customer Service; 5 stars for the tech support that has been to my home. I have had two customer tech support personnel at my home (one upon initial installation and one when my router went out) and they have both been very knowledgeable, courteous, and YES, even called me to followup and ensure that everything was still working well for me! At least someone is doing their job and know the meaning of EXCELLENT CUSTOMER SERVICE! Obviously Verizon Corporate office is not reading this blog. If they were, there would be some serious changes with their customer service reps and the billing section! UNHAPPY EX-CUSTOMER 8/2/10 I HAVE HAD EVERY LAST CELL SERVICE PROVIDER YOU CAN THINK OF, AND BY FAR, VERIZON IS THE WORST. WORST CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH, EVER. THEY WILL RIP YOU OFF IN EVERY WAY THEY FIND POSSIBLE. IF YOU ARE LOOKING INTO GETTING VERIZON, RUN THE OTHER DIRECTION!! Patty 8/3/10 Comcast sucks also! jennifer 8/3/10 the worst customer service i have ever received in my life...i could go into alot of detail, but ill save you from reading...lets just say they are a scam and it will eventually catch up with them...besides the hole they put in my house to run the cable they did not silicone the hole and we ended up with black mold in our closet....after contract i tried to diconnect service spoke with 5 people only to get another bill and they claimed i did not do this....it is unbelievable that no body is going to be held accountable for this... Kevin Kressler 8/3/10 My Chocolate touch screen does not work. I tried to have the phone replaced. They said it was a stress fracture and would not replace it. They said it happened because it was carried in a pocket. When I bought it no one said not to put it your pocket. If this phone is so delicate why it that stated when you buy it. I am unhappy with your phone because now I don't have one abd I still need to pay for it. I thought you would stand behind your product. I'm likely to swithch providers. Kerry 8/3/10 I have been on the phone with these guys for 4 hours. No one can solve the problem. No one cares. And no one will get me to the people who can help. This absolutely HORRIBLE customer service. Sharla Sadler 8/4/10 Hayward CA Verizon store on Foothill Blvd has a mgr.John Virtusio. WORST CUSTOMER SERVICE EVER!! This guy lied for 2 month to me about doing something about the faulty phone he sold me that didn't get a signal out of the SF Bay Area. He continually wasted my time on the phone and many unecessary trips to the store by lying to me. One visit there (since he put me on hold for over 15 mins) I saw his district mgr in the back room. When he saw I was talking to John about my phone he slowly got up and closed the door. Emails to him were ignored also. Sleezy service. Not until I was transferred to Mark in the San Leandro store did I start to get some results. He remembered me and could'nt believe John still hadn't done anything to help me. I was a satisfied Verizon customer til I suckered into their continual harrassaing emails, mail to upgrade to a 'free' new phone. Should have kept the old reliable one. Worst customer service ever. I will get out of this contract if it takes my lawyer to do it. Verizon store mgr John Virtusio will do absolutely nothing to help you if you have a problem and then lie about it. He will not respond to emails or phone messages. Obviously his dist. mgr allow is and he knows he can get away with it. Don't go to the Hayward, CA Foothill Blvd. store if you need any help. You'll just get the runaround from the mgr. Maggie G. 8/5/10 One star is too much credit! Have spent past 2 hours on phone trying to get a matter resolved with no resolution. Have spoke with unhuman type beings because they are not people! Verizon does not care about its customers at all, and only relief is I am now a comcast customer!!! Verizon execs pull your fat heads out of your asses and start treating people right! What ever happened to customer service or even basic courtesy apparently right out the window with verizon!!! Hope never to do business with you again!!! DAVE B. 8/5/10 If you have a box of parts to connect to Verizon's Internet and have tried to mount the filter for a wall telephone. Forget it.There is no wire on both sides as indicated by Step 3. After four hours with Mexico, India and the Philippines I decided to do the following. The filter will not stay on the wall without it being fastened to it.. Drill two 3/16" holes in the filter to match the holes in the switch plate. They should be 2 and 3/8" equidistant form the telephone connection. Use two #6 screws to mount the filter. The telephone will now stay on the wall. I was told Verizon would mount the filter for $129.00. Don't spend the money. Do it yourself, or go to another Internet supplier 8/5/10 I am writing this for my friend Johnnie of Prosperty SC who has a Verizon cell phone and has not been able to call a land line since Monday. It started with him not being able to get incoming callS froma a cell or land. After many phone calls he he was told it was fixed. He called my phone and asked me to call him, the call did go through. Later we discovered he could get calls from a landline so Verizon was contacted again and he was transferred to tech support. At one time he said he could not make or get any incoming calls After service wasa resatored he cotacted tech suppor and had them to call me because support kept telling him he need to call me from a land line. He called me and had Verizon on line I was told she would call me back because this will not work with the three of us on line. The tech did call back and had me to dial Johnnie and have my speaker phone on. I dialed the number and she could hear everything. The call would not go through. She called him back and said there was something wrong with AT&T line (my land line in Charlotte),the story goes on and on and Verizon techs said they will make a ticket for this problem. As of tonight he no longer has a personal voice mail andM it is now a Verizon recording and I won't know until the am if he has service. It's now Thursday night and this has been going on since Monday. Upset because he's upset that he is getting the run a roun marion keefe 8/6/10 We've had problems since Day 1. Our picture is distorted as is the sound. It does not happen at all times but it is very annoying. I called Verizon's customer service, which was a joke, and waited until 3 days later for a tech. He was here for 3 days and the problem is still unresolved. We were told to keep a record of this problem!! When I get my first bill, I will ask them to wait for payment until the problem is fixed. Ha! In the meantime, Comcast will get a new customer. Mad in Texas. 8/6/10 I have been trying to get a refund check from Verizon since December 2009. I have called every month since December and I get the same reply. The check is on its way. The employee's claims then can not elevate my issue beyond a supervisor, you spend anywhere from 30mins to over an hour on the phone trying resolve the issue and the result is the same every month, no refund check. Has anyone else had or is having a problem getting there money refunded? Verizon Suck 8/6/10 I've been on the phone with Verizon for the last 5 hours, being transferred from one department to the next, no one know what the "H" is going on and most frustrating is that no one really cares. I called the corporate office in NY, she puts me on hold for five minutes and transferred me to somewhere else without tell me that she's going to get help. Verizon truly SUCKS when it comes to customer service. Warren Currey 8/6/10 I've been having problems with my internet service and more problems with the "Tech Support" which hasn't been any help at all. I've been dealing with Verizon's Techs for the past 4 days and the service is "terrible". We've been having problems for over a year with no resolution. I would not encourage anyone to get Verizon internet. Warren Currey 8/6/10 I just posted my thoughts on Verizon's poor service and I read the other Reviews and I'm even angrier now - how does Verizon get away with this? I've had the same problems that so many other people have had, i.e. getting put on hold, getting disconnected, etc, etc, etc. Does Verizon read these reviews? Stafford Virginia 8/9/10 I WAS very happy with the verizon product (internet and cable) my problem was I couldnt pay my bill because I didnt haver the "triple play" package. I only had internet and cable, no phone. Because I didn't have the phone I couldn't pay my bill no matter what I did. I tried everything, internet, calling on the phone, I even tried going to the Verizon wireless store...no luck there either. Finally, it was disconnected for non payment..because the system wouldn't allow me too. After another month of going round and round with the payment system I found out that in order to pay it I need 3 numbers. Account number (10 digits), Online account number (another 13 digits) and the invoice number (8 more digits). Im done with verizon, Im going back to comcast...the product isnt as good but at least I can pay my bill. Diane Williams 8/25/10 I'm sorry there isn't a rating less than 1. Verizon is the worst company there is. their commercial says they have the best technology and maybe they do, but they have the worst customer service and customer satisfaction. The one thing they are great at is saying, "I'm Sorry." they sound like a broken record because they have to say it so much. Their customer waste more time on the phone TRYING to resolve things that should only take a few minutes, but of course with Verizon, it takes hours and hours. Most of the customers problems are caused by Verizon employees. the customer loses at every turn. To fix a simple problem, you will be taken through at least 8 employee at Verizon to get it fixed, IF you get it fixed. It costs an arm and a leg to have Verizon, but it is so not worth one penny. I'd rather have cable than Verizon. As soon as my contract is OVER, that's exactly who I'll have. Hell, it's worth it to pay the early disconnection fee just to get away from Verizon. Crystal Zumovitch 8/10/10 On Jul 27th Verizon took a payment directly from my checking account in the amount of $119.46. I have not receved any of the internet services promised and had been on the phone with tech support on serverl occasions for hours and still to this day I am unable to use my verizon internet. I called verizon and after 2 hours of being transferred from one rep to another I finally spoke to a gentleman who promised me a creadit to my checking account in the amount of $104.34.It is now Aug 10th and have not recieved the creadit. So at 3pm today I called and was transferred around untill 5:58 pm. My last transfer resulting in a machine telling me to call back the next business day because they were closed. I have kept a written transcript of the phone call with departmet names and rep. names, amount of time on hold and amount of times i gave my account information. I will call back tomorrow, but if I do not get a result I want to go more public with the information and the mistreatment by this company. It can't be legal to take money for a service that wasn't provided and I am willing to go the legal route if I must just to make a point and to give the attention needed to the countless amount of Verizon customers who are suffering the same mistreatment. Nina Toppi 8/12/10 I have been a customer of verizon for over 30 years. I have called your customer service dept. and to a supervisor. I have been charged for a wireless broadband connection which I had bought back in January and was told at that time that I could disconnect anytime I wanted if I bought it and not go on a month to month basis for this wireless broadband and that I could cancel at any time if I did not like it or need it. 3 mos. ago I got charged for $59.99 and was told they would take it off. Never explained to me that if they suspend they charge you $15 a month or that you can only suspend once for free.....This month I was charged again for something I made 3 or 4 phone called about and still never explained how this wireless broadband for lap top works. Not only did they charge me $59.95 again, they charged me $15 for what I don't know and $5 late fee for my bill. The person I spoke to the month before told me to subtract it from the bill and mail in the difference. and thats what I did. Now they are charging me $5 and God knows what else because your customer service people do not know your policies and if they do, don't know how to explain them. When I call, they say yes, yes, yes, but mothing gets done.........I am very discouraged and upset over this...... They promise credits, but don't give them to you. IS THIS ANYWAY TO DO BUSINESS OR TREAT YOUR CUSTOMERS? A COMPANY LIKE VERIZON SHOULD TAKE MORE ATTENTION TO THEIR CUSTOMERS AND TREAT THEM WITH A LITTLE BIT MORE RESPECT. REALLY, $5.00 LATE FEE? WHERE DOES THAT COME FROM? PENNY PINCHING IS WHAT ITS CALLED. AND BY THE WAY, I AM NEVER LATE ON MY BILL, IF YOU WOULD LIKE TO CHECK, THE ONLY TIME I WAS CHARGED THE $5.00 WAS WHEN THERE WAS A DISPUTE. AND OVER A DISPUTE, THERE DEFINITELY NOT BE ANY LATE CHARGES. Alton Taylor 8/12/10 Your installer "Bart" and two other people were helpful. The other dozens didn't provide any useful help and the hundreds of recording were even less useful. You have a "bundle"of problems. tommy 8/16/10 I CAN'T BEGIN TO EXPLAIN THE HORRIBLE EXPERIENCE I'VE HAD WITH VERIZON FIOS. FROM THEIR FIELD TEAM TO CUSTOMER SERVICE DEPARTMENT. THEY HAVE IGNORED MY CONCERNS FOR THE LAST TIME. I TOLD THEM THAT I AM NOT PAYING THE CURRENT BILL AND AM REMOVING THEIR EQUIPMENT AND THROW IN THE FRONT YARD. WETHER IF THEY WANT TO PICK IT UP OR NOT IS UP TO THEM. IM SURE THEY WILL IGNORE THAT AS WELL. I DONT THINK THAT THIS WILL MAKE A DIFERENCE BUT IF ANYONE READS THIS AND HAS ISSUES WITH VERIZON, I ADVISE YOU TO DO THE SAME AND LET SEE IF VERIZON WILL DO SOMETHING ABOUT IT. Richard 8/14/10 I was wondering if anyone on this site would like to form a class action law suit against Verizon and their Insurance company assurance Insurance. I am speaking of their customer policies relating to replacement phones (or lack thereof)and there biased treatment of their customers? I am not an attorney but would be willing to start the ball rolling. They are truly taking advantage of a lot of people. Contact me at Rmstopverizon97@gmail.com Heather 8/16/10 I have been a call center rep for a few years off and on and thank god no longer. What I can say to all the many posts on here is either submit a formal written complaint via mail or call Consumer Relations. I had a very easy time getting help thru 611 and getting credits addressed and accessed. I had a really hard time dealing with saving my phone # and cancelling my 30 day 'satisfaction' guarantee on my test run with a new LG Smartphone. LG Ally to be exact. Fyi to all, Verizon has different 3rd party call centers all across the US. Different Companies that they are a client of to take their customer service calls. Always ask for a supervisor and if the first person you speak to you treats you with respect...always, always give an accommodation for that rep to their supervisor and address issue with supervisor if the reps highly apologetic and understanding to your specific situation. If you tell rep you are giving them an accommodation they WILL be happy to access issue because you are providing them with better job security. If no resolution happens at first rep you speak to...then go to the supervisor. Always get names of people you talk to. MY ORDEAL THIS MONTH ALONE WITH VERIZON: So I finally agreed to upgrade my env2 to an LG Ally. I loved the way the new 'smart' phone looked on web research and LG is typically a good company. I went into only corp store in my new city and went in their with no browsing needed to buy or negotiate a GOOD price on that specific phone. I walked in...allowed them to type my name in check in stand with greeter. Quietly told check in rep to get me manager because I was a customer with $0 balance and NO CONTRACT and was willing to give them one last chance when really all I wanted to do was test market my personal opinion of a smart phone fitting my needs. HTC is always on back order which sucks. Was cut to front of the line speaking to the GM of the store. Got the phone (which is $150 upfront before $100 mail in rebate via Verizon prepaid card) for not a dime out of my pocket. Returned it 5 days later because the blue tooth and phone were both bad. $70 brand new bluetooth by the way that I paid cash money for. Both...per LG...were both bad. Returned both items for exact replacement. Then same issue occured with just the phone this time. Went back with phone and blue tooth and returned for the last time. Cancelling my contract asap. I was at the store for 5 hours on my only day off. They literally lost my phone # that I have had forever and was luckily able to retrieve before lost into neverneverland. ;( Switched to Verizon Pre paid (another huge mistake). Was on unlimited everything with mins, txt, and internet prior. Cancelled everything but talk on pre paid. Was forced to pay $20 for cell phone I didn't want for prepaid and was given a $10 instant starter pre paid card with phone. Within 2 hours of finally being able to use the phone...my number was disconnected for lack of funds because the Verizon Corp store told me themselves they knew nothing about customer service on Pre Paid side. It is now Aug 16th. I am already dreading once I get my final bill off my contract. Plus I have already spent $75 this month alone on prepaid mins. As of today I once again have no $ for mins and will run out today no matter what probably before noon PST. Complete and utter headache. Verizon claims they have billions of dollars put into cell towers. That would be all of our billions of dollars. They claim they will soon have 4G and iPhone. They are too busy setting up an arrangement with google to get more money out of consumers in general. Negative 5 stars is what I will say. Definately not a bargain but a total stomach hurting rip off. At least I now have a phone I can't utilize and no $ for food. Way to go Verizon. Horrible CEO and partnership. Probably best investment is their stock. Hope my words at least help other consumers find ways around feeling like the customer is always wrong. Good luck to all. I say AT&T is going to be best switch for me now. Severly Unhappy Customer 8/24/10 I have the triple play...Verizon is a bunch of thieves. They are sorry ass company that takes advantage of its customers. I have had nothing but problems with the service and billing and they could care less to correct it...SMH T OM 8/17/10 WE HAVE THE COMPLETE PACKAGE WITH VERIZON.....HOME PHONE, INTERNET, SECURITY, CELL, DIRECT TV MOVIES....CELLS STILL WORK.....ON AUG 4TH THE POWER WHEN OUT IN OUR AREA. (NORTHEN VIRGINIA)....CALLS TO VERIZON REPAIR DEPARTMENT WHEN LIKE THIS.....UNPLUG ALL THE PHONES FOR 10 MINUTES AND THEN REPLUG THEM IN....IF THIS DOESN'T WORK GET A SCREW DRIVER, GO OUTSIDE TO THE TELEPHONE BOX ATTACHED TO THE HOUSE AND CHECK THE CONNECTIONS (MY WIFE AND I PROBABLY KNOW AS MUCH AS THE VERIZON REPAIR PEOPLE)....IF THIS DOESN'T WORK CALL US BACK....SEVERAL CALLS LATER (REQUESTING A LIVE BODY) WE FINALLY GOT A DAY IT COULD BE REPAIRED...AUG 16TH BY 6:00pm.(ALMOST 2 WEEKS LATER)....FINALLY GET A AUTOMATED COMPUTER CALL TELLING US THE REPAIR WAS SUCCESSFULLY MADE AND SHOULD BE OK.....AFTER CHECKING THE PHONES, NO DIAL TONES.....ANOTHER CALL TO VERIZON AND LEAVING A MESSAGE, WE RECEIVED ANOTHER AUTOMATED TELEPHONE RESPONSE STATING.....REPAIRMAN WILL BE SCHEDULED FOR AUG 24TH......WHAT IN THE HELL IS GOING ON WITH THOSE PEOPLE.....THEY HAVE RECEIVED MY LAST DOLLAR, I'M HAVING ALL THEIR EQUIPMENT PULLED AND REPLACED......I'M THRU WITH THOSE IDIOTS... lisa labua 8/21/10 i amso upset tyhat my switchto verizone has beennothing but time consuming trying to correct errors..ist wrong modem sent...mnneeded tech to hook up internet so went without..now i notied caller id is not working when iam on the phone. its beeen over 30 minutes your company should have a followup phone calls to make sure service is as promised..smooth change over is not true....i am so upset that i am still on hold for up topan hour...your answering system should allow you to put our number in for a call back not to be put on hold forever..itsa disgrace...in rtodays world there arent enough houirs in the day..let alone stay on hold for help with swervice youare not proving..again a follow up call should be made to all new customers to makesutre it is as smooth as possible..i am stillon hold and am furious for this incconveniece. why i switched i thought i would save money but isoit a;; thats gone wrong..it is not worth the savfings...... michael 8/26/10 Verizon has the WORST customer satisfaction record. They do not budge, bend or sway to accomidate a customers complaint. Everything is set in stone.It doesn't matter if you've been a loyle customer since conception of this company..THEY DON'T CARE!! As soon as my contract is up, I'm gone... wbarp 8/26/10 My fiance switched to Verizon because it offered better service to our remote location in Tahoe. He purchased the phone at the Verizon kiosk in Costco. Since then we have discovered that when I call him from my work phone, it says that his number is disconnected, but when I call from my ATT Cell phone I get through. He took the phone to a local Verizon store to get this fixed and was told that corporate stores do not service Verizon phoned bought at Costco. Looks like the same old run around. For those of you here with issues with your actual phone, I was able to get a Motorola fixed by Motorola when the AT&T phone store said it was out of warranty and that I have voided the warranty by getting the phone wet (I hadn't) So if the cellular provider doesn't help, try the manufacturer. I was VERY happy with Motorola's customer service. JADE UNLAND 8/26/10 VERIZON SUCKS. THEY SENT ME TO COLLECTIONS FOR MONEY I DON'T OWE THEM. I AM THINKING HARD ABOUT SUING THEM FOR HARASSMENT. 2 Verzon HEADS!! 8/26/10 I am writing this email to both Verizon Companies, because I feel that there are so many issues that my mom and I have had over the past few months that are connected with both of your companies. We have been told wrong information by each of your companies employees and this seems to be a common issue. The situation is simple and as we were told by your employees (Verizon Wireless) it could be handled in a quick and easy manner. On 07/6/2010, my mom (JF) used her bill pay through her bank to pay $175 towards the Verizon Wireless phone bill. What she didn't realize at the time, was that she had accidentally paid the $175 to Verizon Internet. 7/17/2010- She soon realized the error when she called Verizon Wireless to see if the payment had gone through. As soon as she realized her mistake, she was on the phone for about an hour talking to the Verizon Wireless reps, who had somehow lost track of the rebate cards that were being send to me (for my recent purchase of the buy one, get one droid free promotion)- they said that they had no record of either rebate card. :( My mom (JF) spoke to your Verizon Wireless Rep about how she had accidentally posted the $175 payment to the wrong account. They told her that they would process a "TOPS" request form, which would take 7-10 days to locate the payment and transfer it from Verizon Internet to the Verizon Wireless Account. 7/18 - I contacted Verizon Wireless to check the status of the rebate cards (2 of them) and they still had problems locating them, even though I was told on 7/5 that one of them was sent out on 7/2 and the other on 7/03/10. 7/19 - I finally receive the 2nd rebate card. On 7/20/2010 my mother and I were on the phone with Verizon Internet for an hour and a half, trying to get the money transferred to the Verizon Wireless Bill. We were told by the Verizon Internet Rep that they would process an I-Go request, and the money would be transferred to the Verizon Wireless account in 5-7 days. They sent us on a wild goose chase, when they had us call Financial Services to handle the situation, and once again we hit a dead end. 7/23/10 - My mom had received a call from Verizon asking for the payment and was told by the Verizon Wireless rep that they didn't know anything about the "TOPS" request. (This was once again another hour long conversation with Verizon Wireless) 7/23/2010 -Verizon Wireless tells my mom that as soon as the $145 (because Verizon Internet took $30 out of the original Verizon Wireless payment), that our Verizon Wireless account will have a balance of $30.00 On 8/03 Verizon Internet said that they do show the $175 payment and gave us an ID # supposedly the I-Go form was escalated and they wanted us to check back on 08/04. As of 8/06- the money had not been transferred from Verizon Internet (like they said it would be). They said they would provide us with an investigation # within 5-7days. We finally rec'd this investigation # on 8/18. Meanwhile, Verizon Internet has been taking the monthly payments for the internet out of this $175 that is for Verizon Wireless. 8/19/2010 - Verizon Wireless said they are putting a hold on the $145, until they receive the payment from Verizon Internet. Although I didn't list each and every one of the phone issues that we had over the past - almost 2 months, I felt that the information above was enough for you to get my point. Now I understand that my mother made a mistake by sending the money to the wrong company, however she followed up with it quickly and was given multiple stories and promises from your employees. THIS IS POOR BUSINESS! We are continually having problems with your companies, where you are overcharging and adding miscellaneous charges to our Verizon Wireless bills. Your store staff at the Verizon Wireless stores are not trained properly and they are providing false information to clients just to get a sale - this is not the way to do business!! Your customer service/support team that answer phones for billing and payments are just as bad - because they continually promise to handle situations like this one with their supposed "TOPS" request and "I-Go" forms and the end result is that nothing gets done or documented and the client is left furious - as we are!! This goes for both companies - VERIZON WIRELESS & VERIZON INTERNET. As of today - 8/26/2010 - This situation has yet to be resolved and My mom and I are getting to the point of not wanting to use your services anymore!!! A friend of mine recently switched his Verizon Wireless service to AT&T, who paid the fees for him to cancel with you. Right now, this is looking like a brighter answer to our problems. But I am giving you the benefit of the doubt to handle this situation properly and to realize that We CAN Use any company we choose, and if this isn't handled, we will! tim quinn 9/3/10 Without question Verizon is the pits, they advertise 30 day money back guarantee if you are not completely satisfied, yeah right that and a spare $300 for what ever hidden fees they can drum up, with there 10 pages of garbage they have you sign. they do not recognize there small stores around the country where you first purchase the phones and plans. Quite handy for them they can claim whatever they want My advice to anyone that has Verizon Caveat Emptor Lauren 8/27/10 Verizon is an aweful company!!!!!!! I had verizon service at my previous home. I moved and Verizon informed me that they did not have service at my new location, which was 5 minutes away, so I was forced to cancel. They told me I would not have any termination fees, etc. I paid my last bill and moved to my new home. A few months later I got a collection letter in the mail from Verizon stating I had unpaid balance. Not wanting my credit ruined and thinking maybe I forgot to pay something in the hectic days of moving I foolishly paid it. A few months later Verizon service became available to me at my new location. I signed up. The rep told me that there was a cancelation fee and was lowered each month by 10-15 dollars, but If it was due to verizon not having service there would be no fee. Great! So i signed up. I am now moving again. It has not been the entire 12 months of the contract but I have to move. I spoke with a girl about 2 weeks ago . She told me many times that there would be no fee, I was not responsible for this because it was not my fault they do not service the new home, etc. and to call back when I was ready to cancel. I called back today. The first girl canceled my phone part of my account no problem. She told me no fees, etc. and would then transfer me to the internet dept. to cancel that part as well. The girl on the internet side told me I was misinformed (by 3 people?!) and there was going to be a $120 cancelation fee. I asked to speak to a manager. I got a supervisor. She was extremely rude to me and over and over told me that there was nothing she can do, there is a $120 cancelation fee, told me that there was no way I was told about a deduction monthly because this was not put in place until after I signed up, and so on. She talked loud and over me so I could barely get in my say. I then asked her if there was a corporate number or manager higher up than her Christos 8/28/10 Plan of Action – Verizon Customers Can Strike Back From all the comments I’ve read above, I cannot find one that I disagree with. I think it’s fair to say that Verizon is probably the very worst company that most of us have ever had the misfortune of dealing with. There is obviously something terribly wrong going on in their company, and we are all paying a heavy price in money, time and frazzled nerves, and since Verizon Headquarters are in New York, I believe that it may be time for all of us to flood the New York State Attorney General’s office with calls demanding an investigation. My particular problems are no doubt the same as all of yours: • Can’t get through to their Billing Department to get them to correct their fouled-up monthly statements; • Can’t get through to their Tech Support to help install the Wireless Internet; • Customer Service is non-existent (!) as far as I’m concerned; • There’s no response even from their Corporate Headquarters. Instead, we are forced to traverse ourselves through a maze of phone menus with computerized voices, and after a full one to two hours of waiting, we’ve accomplished absolutely nothing. Like all of you I have spent many hours on the telephone trying to get help on service I am not receiving but am paying for, and also paying for things I didn’t ask for and bogus changes never requested. And in the end I receive a bill that is somewhere in the stratosphere. Well, guess what, we have several options on how to fight this problem: • Again, here in New York we have an Attorney General, Andrew Cuomo, who is running for Governor of the State, and he has to show that he’s worth his salt! We can flood his office with calls, e-mails, or letters demanding an investigation. • We can also hit all the newspapers, and TV and radio stations with letters and calls regarding the nature of our complaints and demands for an investigation. • We can withhold either part or all of our payments upon receiving our monthly statements. Send a nasty note with every return envelope. Drive them nuts. This will no doubt result in interest charges and possible collection agency calls. Let the collection agencies have it as well telling them that the Attorney General has been notified. • If everyone does this and we all stick together while demanding action from the Attorney General’s office, we just might get someone’s attention at Verizon. In the end, however, we simply need to drop Verizon as our telephone and Internet service provider. If Verizon tries to charge us termination fees we have the option of refusing to pay. If they start adding interest charges, we can ignore them. If they claim breach of contract, they themselves are the ones who have broken the contract as well as faith with their clientele. (You may wish to first check with lawyers to see if there are any legal problems here that you don't want to get into.) There is also plenty of competition out there, cable groups with bundle packages, Magic Jack and Voice Over technology, and others. So check the technologies available to you and see what you feel comfortable with. Rather than merely complaining about this company that’s behaving more like a completely incompetent administration and also our corrupt U.S. Government, we need to develop some concentrated efforts to legally fight a company that is so completely out-of-touch with its customer base. The question is, however, how many of us are willing to do all of this. Christos Michael 9/3/10 Verizon and Directv two vile companies that were made for each other. The sad part is generally their products are really good, but they try and steal each and every dollar they can. I have one suggestion for all of those in Downstate New York and that is to sue them in small claims court. Their offices are in Manhattan and it should only cost $15 to $20 to file a claim. They as a corporation have to bring a lawyer and that costs money. You can also postpone the trial at least once which causes them to have to send the lawyer to court again. Worst case scenario you are out $20, but you have cost them many more dollars than that. Even if you don't show up they still have to pay a lawyer. What if the millions of dissatisfied Verizon customers did that? It would cost them a fortune and perhaps convince them they need to change the way they do business. I will be filing my lawsuit for the $93.60 they say my mom owes them plus whatever it costs me to file the suit. I would dare say their lawyer will charge far more than $108.60 to go to court and when I postpone the first court date, due to my lawyer being unfortunately unavailable, that $93.60 is going to seem like small change compared to their lawyer's bill. MAKE THEM PAY! TC 8/30/10 THE FACT THAT VERIZON HAS A SITE LIKE THIS IS THE PINNACLE OF ARROGANCE,,, I WANTED TO FILE ANOTHER COMPLAINT ABOUT MY BILLING PROBLEM WHERIN I REQUESTED AUTO BILLING WHICH NEVER HAPPENED,,AND REQUESTED MY BILL ON LINE WHICH NEVER HAPPENED,, AND ASKED FOR A PAPER BILL,, WHICH NEVER HAPPENED!!! THE ONLY THING I GET IS THEIR THREATENING LETTERS TO PAY UP OR ELSE,, THIS IS ONE UNBELIEVABLY INEPT COMPANY THAT COULD GIVE A S--T ABOUT IT'S CUSTOMER BASE,,, WE NEVER HAVE A PAYMENT PROBLEM WITH ANY OTHER DIRECT/AUTO PAY COMPANY,,, PERHAPS THE FAT CATS UPSTAIRS SHOULD STOP COUNTING THEIR RICHES AND GET OFF THEIR BUTTS AND FIND OUT WHERE THE DEAD WOOD IS AND HAVE A BONFIRE!!!!!! MY PROBLEM HAS BEEN GOING ON FOR ABOUT 2 YEARS,,,, I AM ON THE BRINK OF DUMPING MY HOME (PROBLEM) PHONE, , MY CELLULAR SERVICE AND SWITHING TO CELL ONLY WITH A NEW (AT&T) COMPANY,,,,,,,,,,A TREE FALLS ONE CHOP AT A TIME!!!! Patrick F. Murphy 8/31/10 What's up Verizon? You appear to be falling apart at the seams.... Eire 8/31/10 My elderly grandmother has Verizon for her home phone. At least 4 times a year, I have to call them for her because she either can't make calls or nobody can call her. This happens all the time. Tonight, I had to do it again. After arguing with their stupid computer "helper" for 10 minutes, I finally got a rep on the phone. The line was so poor, I had to speak up and she said I was yelling at her. She did not let me finish a single sentence through the entire conversation. Then, she told me we had to wait 3-4 days to get the problem fixed. So, my grandmother is without a phone for 3-4 days! I told her that was not acceptable as my grandmother is not in good health and we call her to check up on her. I work 45 minutes away and can't just stop by to see if she's OK. I got a supervisor on the phone who acted like she was doing me a great personal favor by cutting the wait time down to 2 days. Still not acceptable. I told her as much and was told we are "at Verizon's mercy." That is exactly what they think, they act as though they are the one and only choice in phone service. I told her that she could take her high and mighty attitude somewhere else, we chose Verizon and we could just as easily choose somebody else. I also told her she works for a telephone company and not the Queen of England. We are at nobody's mercy. Tomorrow, my grandmother will have phone service through another company. We will no longer be at Verizon's mercy. Catherine Hill 9/1/10 I have spent countless hours trying to resolve issues with Verizon. The customer reps are rude. The bills are impossible to understand. I thought my issue was resolved and learned that it wasn't when I continued to get bills for my old location eight months after we moved. Every month the amount due changed. And when I called about it, my confirmation number didn't exist and the note in their system didn't reflect my request, so the rep told me I must not have made it. I just got charged $50 per line to move my service and $75 to terminate the internet service, which was regularly troublesome. When I got my bill, the internet service was still there and when I called to complain, the fee went up to $150. And while all this continues, I keep getting flyers and phone calls asking me to sign up for FIOS at my residence. Ri-i-i-i-ght. Chris 9/1/10 Its a sad day in Corporate history when a company like Verizon cares more about "Corporate Greed" than customer service. It is the opion of the writer that Verizon should be broken up, like AT&T way back when. When a company commits a "bait and switch" on your FIOS system then denies they did it then charges you a early termination fee when it was there mistake in the first place, it' a sad, sad day. Maybe Verizon will some day "Get the Message" that they need customers and to treat customers with respect and be professional. Customer Service is key to success and when a customer has a problem a manager should be available immediately not return your call 2-3 days later.. IT THAT CUSTOMER SERVICE? I THINK NOT! If there were more phone service providers in local areas and Verizon did not have a "MONOPOLY" and customers had more of a choice then maybe they would "Get the Message" and being more customer friendly. David R. Adams 9/1/10 I am like the VERY many folks preceding this message above.I have had a horrible experience with Verizon repair service for my phone as well as with the Internet folks with Verizon (whom thinks and advocates that they are different than the phone folks and any problem they caused is certainly not accountable by them since they are not Verizon folks also ???). I have been trying since last Friday 08/27/2010 to get someone with Verizon in a Manager/Supervisor position to return my call and was promised at that time for a 24-48 hour return. It is now 09/01/2010 and just talk to a Supervisor of Consumer Solutions with the Internet side of Verizon that informed me that I would receive a $120.00 cancelation fee. I am cancelling my phone and internet service due to a 17 day wait for service I requested on my phone line that is effecting my answering machine and sound quality as well as the horrible customer service (6 phone calls,people transfering me to others and losing my connection,8 hours on the phone,NO concern shown for my loss of good service and that 17 days to wait on service was no big deal,NO apologies for this Supervisor not calling back as committed on 4 different conversations). Bottom Line- Unacceptable customer service and response as well as a company that just simply DOES NOT CARE ABOUT THEIR CUSTOMERS. I expect a response from someone at Corporate level, not from district level as certainly shown as no good, that my penalty for cancellation will be eliminated. I feel this a very modest request considering the length of time I have been a customer with Verizon(1992) and the Terrible service I have received on this small matter of repair service on my phone line. Looking forward and very soon to a reply and proper solution to this COMPLAINT!!!!!  Write A Review For Verizon Corporate Headquarters Note: This is not to be used to contact Verizon Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Verizon. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

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