Wyndham Hotels and Resorts Corporate Office | Headquarters Contact Phone Number & Address

Joseph A.

11/17/11

I phoned the Travelodge Hotel in downtown Chicago on the morning of 11/16/11 to inquire about room availability. A woman (I wish I could remember her name) answered the telephone. I was speaking to her but I suppose she could not hear me. She slammed the receiver down and I assume missed the telephone. At that point she began to speak to someone else about how the place was a mess and there was a whole bunch of s---t and how it wasn't hers, etc..... It didn't sound like this woman was very happy with her job. I didn't call back to inquire. I just won't be staying there.

kheboumohsen@yahoo.fr

10/18/11

to the chairman wyndham hotels head office
Dear Sir
We would like to inform you that we are group of 5 stars hotels in Tunisia. we are
seeking for an international hotels compagny to rent or to manage our hotels in
Tunisia. if you are interested will you please send me your e.mail and Mob. nr.
so I can send you more details regarding this proposal.
sincerely your´s
Khebou Hussein - Mob. 00216-22707200

Barbara Davis

10/3/11

I recently stayed at the Ramada Inn Midtown, Denver, Colorado with a group of women attending a Women of Faith conference. When the reservations were made, well in advance, we requested that each room have two queen beds as some of the rooms would have four people staying in them and the rooms were to be non-smoking rooms. When we arrived at the Ramada and went to our rooms,not only did they reek with cigarette smoke there were double beds in all the rooms. After spending time back at the front desk, and much conversation, we were given additional rooms at no charge. The rooms all had been smoked in so we were given air freshner to cover up the smell. The rooms were old and run down - filthy carpet and walls, worn furniture, no phone books, some rooms had no t.v. remotes and some that did have them, they didn't work. The lobby and main building were dirty everywhere and also run down. The exterior was in need of repair and renovation. The street lights in the parking lot were not working so the lot was dark. The lights along the sidewalk in front of the rooms were scattered and we counted nine of them that were burned out. There were lots of stairs on the sidewalks because of the steep grade of the parking lot. We had several older ladies traveling with us and it wasn't safe for them or the rest of us. This was reported to the management and nothing was done. There were people outside partying and making noise until the wee hours of the morning on both nights of our stay. Management was called the second evening and said that if they were making noise in their rooms there was nothing they could do. The noise was outside but still nothing was done. It was not a good experience at all and we certainly felt like we got ripped off by the rates we were charged. My husband and I stay at Hampton Inns and Holiday Inn Express for less than we paid to stay at the Ramada. I think it is a shame that the corporate offices permit a motel to stay in business that has become so rundown and dirty. Hadn't stayed in a Ramada in a very long time and will never stay there again.

mindi dunham	7/11/11
me and my friend started housekeeping at super 8 motel in lake havasu city arizona on june 25th,2011 and i quit my job on july 3rd,2011 due to sexual harrasement from the manager's father and so me and my friend quit our good paying job due to that, we felt uncompferable and plus he would also go into the checkout rooms and take the maids Tips...

Dan F. Witt

7/13/11

The Manager of Knights Inn Galveston (Texas)should be fired for purposeley misrepresenting room rates. arrogance, dishonesty, and rudeness. He sent me an email (received 7/12/2011) 24 days after that event in which he apologized and offered a 10% discount on our next stay there. What a joke! After this experience, we are never staying there again nor at any other Wyndham owned and operated facility.

Guy De Pierre

5/31/11

Got a wake up call from a time share seller after being suckered into a filling out some form at Pro Bass. Woman said I had "won" a "free" Wyndham vacation and was jumping all over me and could have cared less that she was waking me up. I told her that she was waking me up and she just pushed on getting into some fees for my "free" vacation. When I again tried to explain that I was not awake she said she needed to check to see if I really qualified. Obviously his was a sucker punch experience by Wyndham and Pro Bass. If this is the beginning of the experience with Wyndham I would hate to know what would follow. BEWARE

Stacey Fulton, MD

5/31/11

To Whom It May Concern,

My boyfriend and I recently stayed at the Viva Wyndham Fortuna Beach All-Inclusive Resort 5/25/11-5/29/11. While we were staying in room C-1201, we unfortunately had an encounter with bed bugs. We were bitten repeatedly every night, but we thought mosquitos were our problem. It wasn't until the third night that we saw the bed bugs physically crawling throughout our sheets and mattress.

We spoke with the resort management, who were very nice and apologetic about the ordeal. They offered us a room upgrade, a complimentary meal at one of the resort restaurants and compensation (which we did not receive). However, when we finally left the Viva Wyndham the next morning, I had a total of 30+ bites over my entire body, and needless to say, our entire vacation was completely ruined. In addition, upon my drive home from the airport, I likely infested my car with my belongings saturated with the bed bugs from your resort, thus proving that our stay and the resultant annoyances are not ephemeral consequences, but will have to be dealt with even in our homes. As I'm sure you know, bed bug infestations are not easy to extinguish.

Because of the obvious physical and psychological inconveniences experienced at your resort and beyond, we are requesting a full refund of the cost of our trip.

I have filed a case report. We would like this matter resolved expeditiously or we will post a very honest review of your establishment, along with images, on cheapcaribbean.com, tripadvisor.com, travelpost.com, facebook, twitter, and other outlets.

I personally cannot and will not recommend Viva Wyndham Fortuna Beach (or any other Wyndham resort, for that matter) with the firsthand knowledge of such a horrible infestation.

Thank you for your attention to this matter.

Stacey M. Fulton, MD
staceymfulton@gmail.com

Michael Carer

6/5/11

The Wyndham Jacksonville Riverwalk, 1515 Prudential Drive, Jacksonville Florida.
We booked online three days prior to our arrival date (May 28, 2011). When we arrived we notice that the hotel was not the same hotel shown on the WYNDHAM website. Other guest in line to check-in also talked about the fact the this hotel was not the same one they looked at online. So we check-in anyway, after traveling for hours, we just want to relax and start celebrating my wife's birthday. When we got to the room, it had a foul smell and damp floor, so we requested another room. Our request was grant for anothr room, however as we were walking to another room we notice the smell in hall ways and the next had the same smell. We were son tired, so we rested for about, my wife became ill because of foul ordor, I took a close aroung the edges of the wall, and discovered MOLD, THE HOTEL HAD MOLD the disinfectant used by the hotel was so strong it made my wife sick. I requested from the staff that they put us in another hotel and they did and guest what both hotels charged my american express room and other charges. I have tried to get both hotels to correct this without success. I never expected such poor service from Wyndham, and no one has call me to make amends. Perhaps Wyndham just don't care, we only a couple of quests out of millions.

Kevin Rhinesmith

5/20/11

I recently stayed at your South Beach hotel. The worst experience ever with a hotel. My Bikes were stolen from the property while locked up in the courtyard. And when I went to report it to the front desk I was told there was nothing they can do, REALLY..Finally the desk manager called supposedly the insurance company. It has now been 3 weeks and the insurance company doesn't have a claim number. SO when I call to speak with the manager who supposodely called she is always out. So either there is a manager that is never there for her employees or she is avoiding her mistake. I need these bikes as they are my transportation and would like this taken care of ASAP

Kevin Rhinesmith

I. Cohen

5/22/11

The Wyndham rate guarantee is a joke. I was about to book at your downtown Chicago property, which is a terrific place, but your rate was significantly higher than other sites. The rate guarantee clearly states you have the lowest rates, either booking at your website or phone. It even states a match plus 10% additional discount if I find a lower rate. I prefer to book directly with you, use my frequent travel number, ect. Yet, when I called and gave the specifics, including the lower rates and websites, I was told they could not match it. Instead, I was supposed to book through them at the significantly higher rate, search through the website for a claim form, fill it out and wait a day until they would call me and decide if they would match it. This was after being transfered around to multiple people and wasted about an hour.
I think the property itself is fine, but with this type of service, I would just as well stay elsewhere.

thomas Coyne

1/25/11

your company put up several used trucks and I bid on two after about 3 months I was told that you had accepted my bids and I was told to forward my address so as they could process the bill of sale and give me possession of trucks,i was told this in the first week of December and now over 8 weeks nothing Ms Desiree Truil of your lake lure office has Emailed at least 8 times to corporate legal nothing as of Jan 25,2011 I have since passed on other trucks because I made a commitment to you,
you sold me them, it takes about three minutes to make a bill of sale and fax it to lake lure office ,maybe I should be compensated for all the inconvenience as I ordered a new dash and seat covers,and can't get possession.thess trucks have been sitting for over a year and need to be started and all fluids checked
sincerely
Thomas Coyne

Donna Kay Hardison

11/22/10

I would just like to say as a owner since 1997..Wyndham has gotten better and better with the years. New renovations,decor,and friendly and courteous staff. I'm writing to let you know about Wyndham Ocean Blvd in Mrytle Beach,SC. This resort is definelty my favorite! From the time you check in the staff are so nice and make you feel so welcomed to the area. The staff like Mike,Lou,Sherry,Jim,etc...they are just great at every thing they do at this resort to make you enjoy your vacation! Mike Gladuossi, has a top notch resort going and I orginally met him in Daytona Beach Florida years ago when I stayed there for two weeks. Great Guy!!! Thanks Wyndham for finally making me feel confident in being able to get my family now to start buying with confidence like I know have being a Gold VIP Member with Wyndham. Keep up the good work and excellent staff like at Ocean Blvd!! Thanks, Donna K Hardison

My wife is Michelle Kroff an employee of yours who has not received her pay	10/15/10
My wife is Michelle Kroff an employee of yours who has not received her pay. She hasn't been receiving her pay on time ever since she has started working for your company, and so this is just one of many times she has not received her pay in a timely manner. Sincerely, Robert Kroff Michelle's husband

Robert B

10/12/10

We checked in for a week at your Super 8 El Cajon, 588 North Mollison Ave, El Cajon California.

When we requested a blanket for our 8 month old child, we were told the hotel did not have blankets! The attitude of the front desk person was utter indifference and was he became annoyed because I was disrupting his viewing of Monday night football.

The condition of this Super 8 is simply deplorable. The bathroom fixtures do not work properly and are not properly affixed to the wall. There are people staying here that have moved their furniture outside their room and are play loud music.

This Super 8 has refused to refund our money. When checking-in, we were told the hotel's credit card machine was not working, as a consequence we had to pay cash.

Insult to injury, we called your customer service telephone number and were told their was nothing they could do and that someone would get back to us next week and then hung-up the telephone.

As I am certain you will agree, this kind of treatment insures one thing, the loss of our business and any associated future business of any kind for the Wyndham franchise.

Cordially,
Robert B

(619) 339 3003

Sara Reveles Pellegrini

9/10/10

My brother and his wife (Greg & Beth Reveles) along with another couple (John & Marie Babel) are in the midst of a vacation at your Wyndham St Maarten Sapphire Beach Resort and just phoned me to relay his concern over the treatment they are receiving and the condition of the environment in which they are staying. The couple with whom they are vacationing, John & Marie Babel, are time-share owners there to celebrate their 10th honeymoon. To say they are having a challenging stay in your facility is an understatement. The staff is adversarial and extremely unaccommodating. The card keys to their doors do not work, the AC does not work, and they are in DIRE need of toilet paper and have not been able to get any from the staff for days. Your facility was likened to less than what one would expect at a Motel 6 or similar. They are staying in rooms 262 and 270.

CAN SOMEONE PLEASE HELP THEM?

Sara Reveles Pellegrini
22877 Ashton Woods Drive
Brambleton, VA 20148
(h) 703-327-1687
(m) 703-786-7212

Helen paxson Waicunas

9/11/10

We have children in Asheville NC and have stayed at the Ramada on 275 Smokey Park Highway for many years, even when it was under another franchise. We were in Asheville for grandaughters wedding over the Sept. 4th, 2010 weekend. Every year when we stay at the Ramada things are worse than the previous year. This year hot tub which was closed for repairs during our last stay in 2009 was covered with a tarp and closed. Our room had no hairdryer, the iron did not work, and when I tried the ironing board the top was separated from the legs. I had to place it on the bed to iron. The coffee maker had coffee packets however there was not a coffee pot. Same as last year. Bathroon no heat lamp and generally dirty room. The maids do not undrestand or speak English. We spoke to Jessica Green who gave us her card. She could not have been more disinterested in serving the guests. We will not be staying at the Ramada on our next stay. The public area was also dirty. Itlooks as if this facility is closing down.
Helen, Jim, Paxson Waicunas
44 Tolland Ave. #10
Stafford Springs Ct. 06076
860-684-7777 Cell 860-490-4754