2301 South 300 East Salt Lake City, UT 84115
(801)461-3900
Reviews For Willey R C Home Furnishings Corporate Office
Darlene F  | 1/23/12 |
| I had some laminate floor installed back in April and the entire floor squeaked and cracked when you walked on it. They sent out their installer and a manager and comfirmed that the floor was definitely noisey. Their fix was to pull up the entire floor and this time glue it down, which they did and it was fine for about 2-3 weeks. As you might have guessed there are boards that are beginning to make noise again. I called and spoke to the manager over the flooring dept again and they sent out the installer again who confirmed that the floor was indeed creaking. Now she (the manager) tells me that the next step is to go through the manufacturer who I have been waiting to call me now for two weeks to come out and inspect my floor. NO FOLLOW THROUGH FROM RC WILLEY... which is my main complaint. I am very disappointed in the service and the products they carry. They DO NOT stand behind their products and the customer service is extremely lacking even at the manager level. The way my husband and I feel right now we would not do business with this company again. | |
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