1155 Perimeter Center West Atlanta, GA 30338
(678)514-4100
Reviews For Wendy's/Arby's Group, Inc Corporate Office
BGurl  | 5/11/12 |
| Went to Arby's in Geneva, NY. Ordered the beef & bacon sandwhich that comes on a deli roll, $4.79. I was appalled at the sandwhich when I opened the wrapper. The bun was chewy like it had been nuked. There was roast beef and maybe 1 slice of the thinnest bacon I've ever seen. The condiment was a mayo like substance and I would never have even known it was there except that I opened the bun to try and find the bacon. This was not even worth $2. It was tasteless, dry and VERY disappointing. This was the first time I'd been to Arby's in NY and will never go back!!! The Arby's in Beaverton, OR was fantastic! But I'm not willing to drive 2700 miles to get a good sandwich. | |
Dan  | 5/13/12 |
| I read, after the deal was done, that Dave Thomas' daughter Wendy was mortified by the acqusistion. Kudo's for putting to rest any fears she might have had. The use of Wendy in some of your spots as well as using redheaded actresses for others is a brilliant move. Keeping to the "red" theme never lets the fact that Wendy, the real one as well the younger version used on your signage has red hair. As the Golden Arches are to McDonalds so is the color red to Wendy's. The former to be seen only on their signage the other seen everywhere. Gee, I wonder who has the leg up there? Sometimes fresh eyes can see the stiches on the fastball before it leaves the mound better than eyes that have become tired & out of focus. Oh, & it doesn't hurt us out here in consumer land who think redheads are tops! :) A customer for life, Dan | |
| GrossedOut | 5/14/12 |
| Went to Wendy's in Vallejo, CA. I've never had a problem before - but this one needs to be addressed. I contacted customer service and still haven't had a response. I ordered a Chicken Pecan Salad and it had a really big, gross, rotten piece of apple directly on top of the salad. I didn't realize it until I got back to work and didn't have time to go back. I couldn't eat it after seeing that! I have pictures but I don't think I can add them into this. The other Wendy's in town is empty now - I think this one may be next. | |
| EX-Customer | 5/14/12 |
| I was a customer of Arbys for over thirty five years. The last time I ate there the buns were cheapened yet again. I can only guess they want to save money on both buns and sauces, because the buns are all air. So much so that putting sauces on the buns make them fall apart. I guess they are making three buns from the same amount of Ingredients that once made three buns. It is not enjoyable to have your sandwich fall apart in your hands when you try to take a bite Shame on Arbys for ruining their products and screwing the customers so they few at the top can line their pockets at the customers expense | |
| Teresa Moore | 5/18/12 |
| I went to the Arby's store here in Fayetteville NC yesterday and decided to try the Peacan/Apple/Grape sandwich. It was good but the wheat bread over powered the rest of the sandwich, I like wheat bread but there was just too much of it to taste the ingredents, now if it had been a salad that would have been great. I will try the sandwich again but this time in the wrap, and will let you know how it is. The employees were great very polite and smiling, very helpful. What a nice visit, even though it was through the drive-thru. My favorite sandwich from you all is the Roastbeef and cheddar on the onion bun and the Arby's sauce. Can not get any better than that. Thank you! | |
| Bill P...Rehoboth Beach DE | 5/2/12 |
| on April 14, 2012, my wife & I stopped at the Lewes Arbys for a quick window meal. The total was 12.06 and I gave the lady 20.06, took my bag, a few sauces and drove off. About 20 miles later, my wife asked if I got the $8 change. Realizing I hadn't, I called and asked for the manager. When I explained to Mgr Annette what happened, she immediately yelled to "Close the Window register" and explained that they will count the register and if they find the $8, they will send it to me. 4 days later, I received $8 in the mail with a brief apology from Annette. Although I am not a fast-food-fanatic, I've gone back 3 times to show my appreciation for their attitude, honesty and professionalism. I have not met her yet, but I know that she is a good rep for Arby's! Thanks!!! | |
| Mary S. Berner | 4/29/12 |
| The food is always good but at some of the Arby's like in Bellevue, NE they don't have good coffee anymore and only seasoned fries. ugh! But what is really important is the kind of people that Arby's hired at the Arby's on the Belt Way in St. Joseph, MO. Beth Donaldson was the manager on Duty during a busy Sunday lunchtime on April22, 2012 when 7 women friends stopped for take-out. Two hours later I realized I had left my purse with credit cards, over $300.00 cash, driver's license, Medicare cards, etc. at the restaurant! I called, they had it! I asked them to take out whatever it cost to overnight it to me. I got it at 10:30 Tuesday morning with everything intact. Thank you Beth Donaldson and Donna Weston for keeping my billfold safe and returning it to me. You could have emptied it of cash and threw it away but someone hired people whom they could trust!! And that is the most important reason to hire a person! Their actions "saved" my vacation! MSB | |
| Ernest S | 4/23/12 |
| Yesterday, 4/22/12, I went to your store in Fort Lauderdale, FL, Unit 1453, order #271, sale # 93618650, and ordered 2 RB Classics, and 1 Md Curly Fry. This store is approximately 1-1/2 miles from my home. When I got home, my wife noticed that the Curly Fry order was missing. I had to go back, showed my purchase slip, and did receive my missing order. No sorry, no Oops I made a mistake, and when I did get back home, they didn't have the sense to give me any ketchup packets, which is usually given. Usually there is a manager in your facility. Yesterday, no one other than the workers. I'm also going to write to your corporate offices about this discourteous incident. | |
| Elizabeth Roby | 4/20/12 |
| Arby's off I-95 in Belcamp, MD! I love Arby's, but there is none near my home, so when I travel, I like to go. To my horror, after arriving in New Jersey to gas up several hours later, I found that I had left my purse, with cell phone, cash, credit cards, etc., at Arby's in Maryland! Fortunately, I had enough gas to go home and did an internet search to locate which Arby's I had stopped at. They had put my purse in a safe place, and promised to mail it to me. It arrived today, with everything, not a penny missing! What wonderful honesty you can still find. I am sending a gift to the folks at that Arby's because they were wonderful! | |
| Jeff Duttton | 4/17/12 |
| Today, April 17, 2012, I went to get lunch fer a few of us in the office from your store located 11445 W63rd St. Shawnee Kansas. when I returned with the purchase, all was included, but two of the swandwitches had the original plastice wrapping still on the ham slices. Apparently there is no training, and no quality control on the slicing. It isvery apparent to me, that this was the last time I purchase eanything from that location. The plastic was not visable on the sandwitchs. It was only discovered once there was a bit taken out and either the plastic "string" would still be attached to the sandwitch, or you would feel it on your mouth. Either is completly unexceptable! It completly ruined lunch for the three of us, since all were wondering with each bit if there was going to be something to pull out for the trash. | |
| Charles Mood | 4/17/12 |
| I hate ur Ruben Sandwich it taste awful I never but this disgusted sandwich again in any arby's and going to tell the millions of arby's customers to never eat that crap.And ur Philly steak do not have enough pepper,cheese,and onions on it da.. that was just as nasty shame on u arby's owner for the nasty menu in all of the fast food chains goodbye u have lost me as a value customer forever!!!!! | |
| Carol | 4/8/12 |
| Rude, rude, rude and more rude. Arby's, Manchester Expressway, Columbus, GA. The last three times we have visited there, there has been something messed up! Today it was S L O W service, and we were the ONLY car in drive through, maybe three other vehicles in the parking lot. Finally the girl at the window took our money.... then shoves the bag of food at me with "Here" and turns her back. I had to ask her to please get my drink.... that was done without a word......really snippy attitude. I am sorry she was having such a bad day. The assistant manager says they do not put up with that kind of customer service... I have two words...... PROVE it. Customers are the reason they get a paycheck. I do not OWE them for being there! | |
| Patricia D Good | 3/9/12 |
| My friend and I visited Arbys on march 8 for a meal and some time to catch up. We parked our cars in the designated parking spots for customers. We got our food and sat down. Immediatly a woman in a yellow vest and a blaze orange flag come up and asked us first, if we were eating at Arby's...well we had food in front of us, so yes. She then proceeded to ask us where our cars were in that it only Arby's customers could park in the lot. We pointed out our cars. Not 5 minutes later, she came over and asked THE EXACT questions again and indicated she was "getting ready to have cars towed". WHAT??? I tried to find an Arby;s manager to speak with but that was futile. I finally spoke to someone who appeared to have a bit more common sense than the others there and explained my concern. She looked at me blankly and then said, oh,ok. Im sorry. I was harrassed eating a meal and did I mention that the woman but chalk on our tires. REALLY? I will NEVER eat at an Arby's again. Shame on you for allowing such behavior. | |
| Mary Mac | 3/8/12 |
| Wendy's 04900090 2 2068-address 2818 New Spring Rd. Atlanta Ga 30339. ON 3/7/12 I witnessed the most pathetic, unbelievable act of customer service. My reciept says 2:25 so I will go with this time. When we arrived there were only 3 guest in line. One customer stated to us he had been waiting about 5 minutes on a side sald. The cashier says oh I forgot and said to one of the crew member-did all have to go to the garden to get the lettuce and laughed it off. Finally after about 2 more minutes she handed him a salad, lid not fully on. Thats not the sad part. The sad part was after getting my food, I sit down to eat and see this ederly couple sitting in the drive-thru pulled up like they were waiting for someone to bring out thier food. I continued to eat and FINISHED my meal and notice that same couple was still there. I then saw the ederly gentleman struggle to get out of the SUV(about 3 minutes) using his cane,shaking the entire time almost fell getting out of the vehicle, come inside and ask where his food was. Wendys's employee's had completely forgot about him and didnt seem to think it was a big deal. I was so ANGRY and felt so sad for that couple. It took him almost the same amount of time to get back into the car. WHAT THE!!!!!!!!!!!!! I am so sure that if Dave was alive he would be PISSED as I was. back to Burger King | |
| Harry Bruno | 2/28/12 |
| Arby's at 2144 Hwy 441S, Dublin, GA 12:49 Feb 28, 2012. 5 adult men in suits stopped for lunch on our way to a funeral. Gave our orders to Nikki at the counter and then it all went down hill. We waited, and waited, AND waited. After the 1 person in front of us picked up his order, then then discussed about dropping fries, which we all had ordered. Other then Nikki who was taking orders, cleaning up, filling napkins and other things that needed to be done, the rest of the cooking, etc staff was in low gear. Bearing moving, doing one thing at a time and talking with each other. They were not that busy with only 6 of us waiting by that time and no drive throughs at that time. Very poor service and couldn't tell who was the supervisor. | |
| Lillian Lowe | 2/29/12 |
| I went to Arbys in Vandalia, OH for the first and last time last night. I ordered a Reuben along with 2 other sandwiches and fries. I had worked all day and was tired and hunrgy and just wanted to get my food and go home and eat. I got home, opened the bag and NO REUBEN SANDWICH! I called to let them know I was on my way and explained what happened. The "Manager" laughed and said we could put your name down for a sandwich tomorrow night. You've got to be kidding! Got back up there, returned the cold fries and placed a new order. The same gal that forgot my sandwich in the first place came around and got a bag and put it in front of me and walked away. I thought I'd better check it this time and lo and behold it was the Reuben I told them I didn't want. By then my blood pressure was through the ceiling. I finally got my order with no apologies whatsoever. Everyone I had contact with could have cared less. A lesson well learned......never go to Arbys! | |
| norma stowers | 2/26/12 |
| i live in frankfort, indiana and like other people we have a terrible arbys restaurant what is the matter with this franchise I believe they need better upper managment in there stores I am sure that they could do alot better they deserve to have to close there restaurants our restaurant is always out of coffe even when you go in between 7:00 a.m. and 9:00 a.m. and there one little coffee pot is empty alot is due to a bunch of older people loafing and drinking coffee and never buying food, when I go to the restaurant I enjoy the biscuits and gravy but am lucky to get any coffee because of the loafers yesterday I walked out because there was no coffee or biscuits and gravy I went to burger king and will continue to have my food at the BURGER KING as far as I am concerned there are other places to eat, and yes I am a senior citizen but I do not loaf in a restaurant just to get cheap coffee and never eat, also the restaurant is never really clean, I SAY GET IT TOGETHER or get out of the restaurant business it sucks!!!!!!!!!! | |
| geniuswhohastodumbdownformasses | 2/23/12 |
| Stereotypes are never all inclusive, but usually, only losers work at fast food restaruants. But we seem to expect them to feel pride and gratitude that they serve us junk food. We forget the turnover rate is like 50% or more, and there is rarely anonymous third party review except a little mystery shopping, but the competition is so fierce, there is little money even for that. I mean, many order off the dollar menu, and want Titanic main dining room experience for their 2 bucks. Only Chick fil A has really high standards and 2nd is Mcdonalds, but still the losers still fall through the cracks, for they are not really upset at losing their $5 an hr job if they get caught. The managers on duty are over worked, underpaid, and generally societal rejects meaning they could not find better work elsewhere. Restarrant work is certainly one of the hardest jobs out there and pay is low for the number of hours worked. The pen is mightier than the sword, but sometimes we certainly feel like using the sword on these people, so we can put them out of their misery, and ours as it turns out. If we could only convince them that if you are at work, you might as well try to be nice and efficient at your job (like Coming Home, Eddie Murphy) and good things will happen soon if you keep you spirits and ethics up. But most of them do not and hate being there. | |
| havetodumbdowntocope | 2/23/12 |
| Stereotypes are never all inclusive, but usually, only losers work at fast food restaurants. But we seem to expect them to feel pride and gratitude that they serve us junk food. We forget the turnover rate is like 50% or more, and there is rarely anonymous third party review except a little mystery shopping, but the competition is so fierce, there is little money even for that. I mean, many order off the dollar menu, and want Titanic main dining room experience for their 2 bucks. Only Chick fil A has really high standards and 2nd is Mcdonalds, but still the losers still fall through the cracks, for they are not really upset at losing their $5 an hr job if they get caught. The managers on duty are over worked, underpaid, and generally societal rejects meaning they could not find better work elsewhere. Restaurant work is certainly one of the hardest jobs out there and pay is low for the number of hours worked. The pen is mightier than the sword, but sometimes we certainly feel like using the sword on these people, so we can put them out of their misery, and ours as it turns out. If we could only convince them that if you are at work, you might as well try to be nice and efficient at your job (like Coming Home, Eddie Murphy) and good things will happen soon if you keep your spirits and ethics up. But most of them do not and hate being there. | |
| Liz | 2/20/12 |
| I picked up a meal at Arby's in Sebring, Florida at 7:00 PM one evening in January. I used my credit card, and the girl took it for a minute and brought it back with my order. I noticed there was no receipt in the bag when I got home to eat, and jotted down the date, time and amount and put it with my receipts. A month later, my credit card shows a charge to JetBlue the day after my visit to Arby's for $537.90. No other fraudulent charges, and we had not used that credit card for 2 weeks before that night. I'm not worried that the credit card company won't take the fraudulent charge off--we've already talked to them and cancelled the card. We've already filed a police report. What appalled me was the attitude of the general manager and the district manager. Both said it couldn't have happened, those employees never give any problems, and no one is allowed to bring a cell phone with a camera into work (right?) so it just couldn't be. I will be taking this higher, but would warn folks not to use a credit card (or debit card) at fast food places at a drive up window ever. Pretty doggone creepy, but the attitude at Arby's was even creepier. | |
Daniel  | 2/17/12 |
| Okay so in New Castle, PA, Arby's is legit making me angry. I could go there in the beginning of the month and order a max combo and get a large sandwich, large fry, and a large drink. Food will be okay, a little greasy but what do you expect. Okay but then I could go there a couple weeks later, order the same thing, and have them give me a large sandwich, a small fry, and a small drink...and when I tell them my order is wrong they tell me that's what I get with the max combo meal.. ??? So every other time I go there I swear they continue to have my order correct one day, and wrong the next time i go, but then argue with me telling me that I'm wrong and that's what comes with it. I was like NO If I ordered the small combo meal, I would expect a small sandwich, a small fry, and a small drink, and then the lady closed the door on me and walked away. | |
| Customer | 2/13/12 |
| Wendys new 25% more beef jr cheeseburger is horrible. Got it cold beef and bun at one location thought it was a fluke. Tried another location got it the same way bun cold and the meat what there is of it was luke warm at best and thats taking it to my car and eating it no time to cool off. Cold off the fryer. Dont change what isnt broken . Could someone please look into lowering wendys and arbys prices. If you want a regular meal it costs like 8.00. which is ridiculous.Just make good food at fair prices that is what Dave would of wanted not to gouge the customer. | |
| Customer | 2/13/12 |
| Went to Arbys 2/13/12 . Ordered two fish sandwiches medium curly fry. Watched as employees swept the floor and mopped the floor thinking my food was being prepared by other employees, Guess what, not so, after waiting about five minutes one of the girls takes a phone call on her cell phone then looks up at me. She then puts the fish in the fryer and fries in the fryer and says it will be just a few minutes we are just waiting on your hot fries. Will never ever step foot inside an arbys again. Service is out the door this isnt the first time this has happened with the poor service. The worst thing was is that I was the ONLY CUSTOMER IN THE STORE AND THERE WERE 5 PEOPLE WORKING...Location Redford,MI. Telegraph north of 96 | |
| Anonyomus | 2/10/12 |
| I'm an old employee of a Wendy's down here in Arizona. While I was working there, I discovered that the back was dirty, there was always gnats flying around, and most of the food(mostly salad fixings) were brown, old, and sometimes moldy. Also, while working there; I also noticed that 75-95% of the employees and sometimes the managers had extremely bad and rotten attitudes towards each other, and customers. Being an old employee can say for myself & my family that we will never go to Wendy's(especially that one) again.. | |
Randall Whitehill  | 2/7/12 |
| How do we like the new Arbeys small size sandwich, on a baby bun at $1.29 I wanted a Giant sandwich, told me do not have them any more in Corbin, Kentucky | |
| annoyed | 1/30/12 |
| the food was ok at the lincoln, illinois, arbys. just one thibg drove me nuts the entire time eating in. the greeting of the customers. welcome to arbys. the cashier says it once.. thats great. as soon as she says it the other five workers cheer like robots back to us. welcome to arbys! without turning around or acknowledging the actual customer. it comes off insincere and pointless along with annoying . i would rather not be greeted by the entire staff if its in that manner. ugghhh. Welcome to Arbys!!!!!!! Welcome to Arbys!!!!!! | |
| Jeff | 1/27/12 |
| I thought South Florida was the capital of rude, incomepetent workers. I guess it's now a national trend! My comments from January 22 to Wendy's online email have so far been ignored at not responded to. Here's what I'd written: Having given blood today, I asked a police officer friend to pick me up a couple of crispy chicken sandwiches from Wendy's on her way to an off duty job near me. She chose the one noted as it was near her residence and went through the drive through. My order was for two crisy chicken sandwiches with DOUBLE lettuce, tomato, pickle and onions and a senior Diet Coke with easy ice. She was refused a senior drink through the drive-thru (although we both qualify for the drink), and my sandwiches were NOT prepared as requested. Additionally, she told me that she was treated quite rudely despite the fact that: 1. She is a customer 2. She had a police badge hanging around her neck 3. She was not rude or impolite to the attendant She also purchased a hamburger for herself, and found it not up to Wendy's quality. Believe me, if it wasn't for the fact that I have a good customer relationship at a DIFFERENT Wendy's location, I'd dump your chain in nothing flat for that kind of unprofessionalism and rudeness. It's bad enough that a CUSTOMER was treated improperly... it's WORSE that a public servant sworn to protect and defend was treated in this manner... and it's additionally insulting to NOT fill an order AS REQUESTED. This is NOT a problem with any possible surcharges for extra items... it's thoroughly IGNORING the customer's request. One more thing... this rule of "NO senior drink" through the drive-through is an insult to all of us who have been fortunate enough to make it to such an age to qualify. This is an idiotic, biased and illogical rule! If you're trying to alientate people and lose customers, believe me... this experience would do so in a New York minute! I'm embarrassed that I asked my friend to stop off for the food for me. Shame on the Wendy's in the 1800 block of Miami Gardens Drive for such rude, poor service - and shame on Wendy's Corporation for their discriminatory rule about no senior drink through the drive-through! | |
| Mel | 1/12/12 |
| I frequent the Wendy's on Hwy 80 in Phenix City, AL. 9 out of 10 times they are out of baked potatoes. I've asked the manager several times about this, only to get the response of "they didn't ship enough or they didn't order enough". Really? Who does the ordering? I'm not the only one complaining, several customers in line behind me also complained. This needs to be checked into by upper management. Also, if you are constantly out, then just take them off the menu. | |
| Mrs.Price | 1/3/12 |
| On 01/03/2012 I visited Wendy's on Cascade exact location 3675 Cascade Rd. The people there are so sneaky & unprofessional! I was cheated out of $10.00 and was told by a mang. that she couldn't count down her draw right then & there I had to call her the next day to check if her till come up short. I know for a fact that the cashier working there stole my $ 10.00 this is a matter I want take lightly and will do the correct thing and take it up with corporate! I would not step foot in that Wendy's ever again!!!!!! | |
| sammie | 1/2/12 |
| Im a arbys employee. I have had customers who have been so rude. When I was doing drive thur i had a group of college girls in their Bug laughing I thought okay I said how are you? The didn't even hear so I went to repeat there order 2 junior roast beef and a vaule shake. I guess one of the girls thought it would be funny to give me money she had put her mouth and she handed it to her friend. Being that she thought it was funny I was thinking disgusting. I took and then she starts fake crying just be annoying and her friend said she had a bi polar disorder which i happen to have myself. I found it offensive but I didn't say a word till I was done with my orders. Its not always employees being rude but customers can be too | |
| nathan baisden | 1/1/12 |
| went to arbys in villa rica. (6645) on 12-31-2011. they charged me 2 kids meals and my other order. came out to be $25.20. that was WRONG!! i went back up to the counter to fix the problem and they claimed they took out the extra kids meal. on my bank account on 01-01-2012, it reads that the $25.20 is a "debit" from my account, and an EXTRA $21.15 is also a debit from my account. now, $21.15 would have been the correct debit AFTER the first mess up. now why do i have to pay $46.35 for 2 sandwich meals and 1 kids meal???? NEVER GOING THERE AGAIN OR ANY ARBYS AGAIN!! THIS NEEDS TO BE FIXED ASAP!!! this is against the law!! THEFT!!!!!!!!!!!! | |
| dimitri | 12/30/11 |
| I went to an arby's in athens ga used the drive thur what a mistake the service was next to nothing ordered a cheddar combo meal got home didn't receive the right ordered live like 30 minutes away contacted arby useing computer it was 3 days before I heard from them ask for refund didn't want to refund my money wanted to give me a card for afree combo (didn't i pay for this already) I want my money back if you didn't give me what I wanted the first time why should i beleive that you will do the right thing NOW!!!. Return my money now no and or ifs or buts about it.Was suppose to be contacted by a member of that store management team no one has contacted me to this day O by the way going on 14 days Arby's your people are only good as the the people they work for (ARBY'S) that you. | |
| becca | 12/27/11 |
| I stopped at a Wendys in Bluefield VA and Im totally grossed out by the toilet plunger sitting on the counter top and right in front of the coffee pot. I didn't accept my order and I wont go to that place again. NASTY!!!!!!! I have a pic to prove it., | |
| Natasha | 12/28/11 |
| I went into Wendy's on cape horn rd in pa, with my brother my two year old son and grandparents and the wait was absolutely rediculas we waited a half hour at least before our order was even taken, and this Wendy's is always like this u go in they have 1 cashier and that cashier takes one order and then fills it and then takes another order I am sorry but when there is a long line a manager needs to step in and do something I was very dissatisfied with wendys. And the cashier didn't seem like she knew what she was doing! Thanks for your time | |
| vicky | 12/23/11 |
| i went to arby today in indian trail, nc after a long drive rto pick up my brother. when i got my recipet i tried telling tina d the cashier she had made a mistake but ignored it so when all the food was there i told them it was all worng and plus i was missing a sandwhich. they refussed to fix it or give me the right food. and tina d the cashier made the comment "i do this everyday im pretty sure i can hear and know what im doin" sorry but clearly you dont. a sweet girl came out and apoligized for here rude behavior. 12/23/11 | |
| Kathy | 12/24/11 |
| We have the worst ARBY's ever. I've complained to no avail. The drive thru is filthy, the food has gristle in it, and there is a shrub at the drive thru that you have to drive AROUND to get to the window. I've got pictures - let me SHARE! I know you will agree that Wilmington, OHIO has a filthy "restaurant". | |
| Art & RoseAnn Porter | 12/20/11 |
| We have been going to the Arby's in Silver City,NM for several years, because we like Arby's & it is conveniently located next to our Market. Up until approx. 4 months ago, each time we left, we vowed to never go back. The people were rude, & the restaurant was not very clean. The food was ok, but service was terrible, which promted us go elsewhere. We were there today, & we both commented on how courtious & friendly all of the employees were, & how much cleaner the facility was. We asked our server, who courtiously brought our meal to our table, if management had changed. He said yes, approx. 4 months ago. 5 stars to whomever made the change!!!!!!!! The unit # is 1986. We will continue to enjoy our Arby's!! | |
| p.o'ed custermer | 12/13/11 |
| the people at your holland michigan wendys must be severly retarded. i clear as day ordered the 10 peice nuggets and they tryed to give me a hamburger. i can get better service at burger king. | |
| A Customer | 12/7/11 |
| Providing a reward for taking the survey is nice; HOWEVER, IT IS NOT NICE TO HAVE TO RETURN TO THE STORE SURVEYED IN ORDER TO REDEEM THE COUPON. Many people travel and stop at stores all over the country so it's virtually impossible for them to redeem the coupon. IF YOU VALUE YOUR CUSTOMERS' OPINIONS ENOUGH TO PROVIDE A REWARD FOR THEM, THEN DON'T PUT RESTRICTIONS ON THE ABILITY TO OBTAIN THE REWARDS. Requiring customers to return to the store surveyed in order to redeem the coupon is a slap in the face to those customers who care enough to provide feedback. | |
| Sue | 12/3/11 |
| After pulling a 12 hour at a local hospital. I stopped at Arby's in Buckhannon,WV on 12-2-11 to pick up lunch for my child and mother. Two chicken strip meals with a medium soda and chicken with bacon and swiss cheese with a medium soda meal. The total $22.41. Go to the bank this morning to take out extra cash from the ATM found less than what I was suppose to have. Went to the drive thru at my local bank and the teller printed out my bank statement. Not only was I charged $22.41, but $224.11 from Arby's. I was pissed. Had to wait until Arby's opened at 9:30. Then at 9:30 went and found the manager who is working. Was informed she was never told about it by the employee until the manager closed out her register that night. The employee never told me or her manager. The manager stated " She did credit it back to your account." Its not showing in my account as being credit nor was I ever told this mistake ever happened. The manager told me " This is one of my best employees and we are only human." Wrong person to tell this too. I then proceed to tell the manager " Okay, Number one. as a nurse if I make a mistake its someone's life. The judge will not accept it was only a human mistake. So, Don't give me that bullshit. I am missing $224.11 in my account over her mistake. If this is your best employee then I hate to see what your worst employee is like. Can I have the district number? Since apparently you are not getting my point and you are more upsetting me." Left the Arby's in Buckhannon,WV half hyperventilating. Because, now I have to put off doing Christmas shopping until the money is in my account. So, For the people with the whole it is a human mistake. If you make a mistake, then tell the person. Because not everyone gets to use that excuse. | |
| Carrie | 12/2/11 |
| Wendys has a promotion going in NYC at the moment - they distributed coupons for a free Artisan egg sandwich breakfast for the next month in the local AM newspaper. What Wendys's is advertising is NOT what they are giving you. FALSE advertising! I went out of my way and it was really disappointing and unfair. Instead of an artisan breakfast sandwich, they gave an egg on a roll - pedestrian offering. Even the photo in the coupon showed a bacon slice. What gives? I will certainly avoid Wendy's in the future. | |
| ANOTOMOUS | 12/2/11 |
| EXCUSE ME BUT I HAVE A QUESTION HOW WOULD YOU FEEL IF YOU HAD A JOB AND EVERY OTHER DAY PEOPLE COMPLAINTED ON YOU CALLED YOU NAMES AND ALWAYS THREATEN TO CALL YOUR BOSS HAVE A HEART THESE PEOPLE HAVE FAMILIES AT HOME IT'S NOT THEIR FUALT THE MENU CHANGED OR BECAUSE THERE OUT OF SOMETHING...I SERIOUSLY NEED FOR YAL YO GROW UP STOP SHUNNING LIKE YOUR TEN ....THANK YOU | |
| tom popp | 12/1/11 |
| After watching your Rueben commercial my wife and I went to local Arbys[Rocky River,Ohio only to be told that they were sold out. This is good for you that your advertising works bad for us. How can this happen? Sorry that we couldn't enjoy what looked like a nice meal. Tom Popp 20852 Beachwood dr Rocky River, Ohio44116 | |
| Anonymous | 11/29/11 |
| Someone with higher authority needs to check the manager at the Arbys in Manning SC. She has the restaurant so out of order until its a shame | |
| setting you clock ahead | 11/21/11 |
| I went to Arbys this morning, excited that I made it there by 10:25 to order breakfast. Get in the drive thru no one ahead of me, place my order to have the rude drive thr person tell me they were serving lunch. I checked my cell phone and clock in my car both said 10:27. She said their clock said 10:35. I went in to see the clocks were set ahead. Last time I go to Arbys if they want to be rude and set their clocks to avoid servicing a customer! | |
| Jess | 11/10/11 |
| I hate Wendys new menu. First the new sea salt fries are so salty I can't bare to eat them. The burgers are so greasy my bun is soggy when I open my burger nothing but grease all over the wrapper.I ordered one of there ceasar side salads and they even change that big slices of cheese when they should kept the sprinkled cheese it was disgusting to me. Oh there berry tea taste like water no taste at all. I love Wendys back in the day they were my favorite but I barely go there now except if I want a frosty. I won't order burgers or fries from them ever unless they go back to the old menu. | |
| Glenda Brown | 11/4/11 |
| My rating has nothing to do with their food, but with the total lack of consideration or cooperation. My granddaughters car broke down in the parking lot of the Greeneville, Tn Arby's, where she attends college. She did not have the means or capibility to have it moved. We asked for 2 days for her car to sit in the parking lot until we could arrive to help her. They said NO they would have it towed. WOW! how generous. One car space hurts their business that bad? I will no longer support a business that is this callous to a young lady in need. Their lack of kindness is shameful! | |
| Karen McKim | 10/27/11 |
| My rating is poor because I do not like the pickle change! It ruins the entire burger. I will not go to wendys anymore unlesss I happen to have my own jar of dill pickle slices with me and that would be very unlikely. I have always loved wendy burgers but no more. This really upsets me and many others that I know. I do not see this as being a good move for Wendys! Wendy needs to leave her father's created menu items alone and original. Its great to add new things to a menu but why would you change a menu that people have loved for many many years. PLEASE bring back the original pickle!!!!! | |
| Cathy B | 10/27/11 |
| I just went to the Wendy's in Avon Indiana on Rockville Road. I ordered a Caesar side salad and a monterey chicken sandwich. The salad when I got it home was floating in water and it had to be drained. After draining it under neath all the lettuce was brown and slimy. The chicken sandwich bun was stale and hard on the edges. This used to be a wonderful place to eat. I can say that I WILL NEVER GO BACK. I had to ask for salad dressing and croutons and of course when I got home no silver ware or napkins. Must be nice to not care about your customers. I am complaining because when you spend hard earned money you should get at least edible food and that just went to the trash | |
| Sandy | 10/25/11 |
| I went to Wendy's drive-thru on Apperson Rd.in Roanoke, VA today and ordered a Taco Salad. I got back to work and when I opened it up it was a disgusting Baza Salad. I called and spoke with the manager. I told him I was given the wrong salad when I ordered a Taco Salad. He said we did away with Taco Salads and replaced them with Baja Salads. I told him then they should have told me that at the drive-thru window. He then said.........YOU SHOULD HAVE KNOWN THAT BECAUSE WE DID AWAY WITH THEM A YEAR AGO...... now is that the way a manager should speak with a customer or should I say former customer?????????? | |
| Sunauna | 10/26/11 |
| After visiting our local Wendy's in Forest City, NC, I was very displeased once again with the service. We were the only ones in line and the girl behind the counter just sauntered around and after about 5-10 minutes, decided to take our order. We ordered 2 burgers, a small chili, a baked potato and 3 small drinks, only to be told they were out of potatoes. Okay, this is the 4th time that I have been there at supper time only to be told that they are out of potatoes. Why have this on your menu if you cant provide it, or just go up the street to the grocery store and get some more potatoes? I could understand it MAYBE if it was like midnight or later when I have tried to order these, but its always around 6 or 7 oclock, when people usually eat supper! THEN, we were going to pay with a credit card, which the girl tried to process twice and then said, ever so rudely, oh this machine isnt working. By this time, my daughter is starving and my husband is furious. He politely gave a few choice words and we left. Wish they would just close the store, there was only 1 other person in there eating anyway, and NO ONE in the drive thru lane...Bad business! | |
| Kerrie | 10/22/11 |
| I ordered a chicken pecan salad and as I took my 5th bite...a fly came out of the salad. A live fly!!!! It was so gross and I will never go back to the Wendy's on North Main St. in N. Canton, Ohio ever again!!! They gave me my money back but it was just a bad experience. Makes me wonder how clean it is there...not sure where the salads are packaged in the store or somewhere else. | |
| Melanie | 10/19/11 |
| I got double charged for my order at Arby's. I didnt know about it until i checked my bank account and there was no receipt on my bag like they promised there would be. I am so pissed off that no one at that location will do anythng about it. Considering taking legal action. | |
| Kelly | 10/13/11 |
| I was hired to work at wendy's on the second. they told me to call back the next day to make sure my uniform came in, and when i did they said to call again the next day. this has been going on for two weeks and theyre starting to get very rude on the phone with me when i call. i got this job to help my family, i wish theyd stop giving me the runaround now. | |
| Janice | 10/14/11 |
| I was devastated that my money was stolen in the Cockeysville, Md Arbi's. When I realized that I had left my purse in the single bathroom, I came back to Arbi's within 15 minutes. When I walked in, this lady that was with her family said that she just turned my purse in to the manager. When I walked up to the counter and asked for my purse, one of the workers was smirking at me. It took them forever to bring my purse up to the counter. When I opened it, my wallet was upside down and my money was gone. They stole $120 from me. I have no doubt in my mind that they took it. There were no women working there...it was all young men. Actually I wouldn't give them any stars because they owe me! | |
| Terri Walker | 9/30/11 |
| First of all, I've been a fan of Wendy's for many years. As of my recent experience at the Wendy's on Crater Road in Petersburg, VA, I wll buy my burgers from 5 Guys. My recent experience at this restaurant was awful, there was water or some liquid in my burger (I ordered the #1) the fries were dead cold and the frostie had not been fully mixed and the drink tasted off. I didn't bother to say anything because this is representative of the food at this restaurant. | |
| George and Rosemary Richards | 9/28/11 |
| A group of over 20 of us "snow birds" would like to go to Wendy's in Watchula Florida, however, we went twice and the tables were all dirty so we went and got paper towels to clean them as staff was not interested. The garbage was overflowing both times. We received wrong orders and orders took a long time to receive. the fries were old. Is this how you feel customers should be treated? Is Wendy's a company that does not care anymore? We have a Wendy's in Glens Falls NY and they are clean, efficient, and food is good and fresh. Kindly email us back George and Rosemary Richards @ jackandrose@roadrunner.com | |
| Carol Largent | 9/22/11 |
| We went to Arbys in Bentonville Akansas on business 71 - Walton Blvd. we placed out order an the ccashier said he could hear us due to garbage truck would we please pull to window. So we preceded to the drive thru window and he took our order and repeated it back to us just as we had ordered we paid for the food and when we got the order it was the wrong order so my son told them it was the wrong order and told them again the order we wanted. They took the wrong order back. They made us our correct order and then preceded to ring it back up on cash register and charge us a couple of dollars more. Its not the principal of the money but when a cashier makes a mistake in my 25 years of restaurant work we never make the customer come up with the extra since it was my employees fault they didnt get it right. The lady that came to the window on Wednesday the 21st not quite 11 in the morning and then they preceded to keep the receipt. She was rude and would not listen to anything i had to say shut the window in my face. I would like an appolize and i will be letting people know how i was treated. Carol Largent 13975 Shady Acres Road Bentonville Arkansas 72712 479 795 9965 | |
| Wendell | 8/9/11 |
| I went to the Wendy's in the Condado area of San Juan and received cold stale food. The fries were a mixture of all the leftover, overcooked, variety of fries they served. This is shame since this is a tourist area. Another Wendy's closeby in Loiza is even worst, I've receive old cold food and even a fly in my orange juice. I bought food in these restaurants when they first opened and they were excellent, but as time went by their quality diminished. The service has always been about the same; don't care attitude and never apologize, but that's just the way business is done here. The customer is never right. | |
| Mary | 8/10/11 |
| I have seen your new add several times, and it is totally discusting. How many of you want your kids licking food from another persons face? You show this in your add and small children think it is a good thing to do. Let's get better adds for the younger public that go to your restaurants. I know you want to get attention, but this is not good advertising. | |
| Steve | 9/19/11 |
| I was at the Wendys in Grayson, Ga and found the restroom to be awful. I noticed some lubrication everywhere, and looked to be the work of employees or teenagers or both. I visit there quite frequent and hope that this kind of behavior doesn't happen again or customers will not want to visit, and cause a bad reputation. | |
| MAD | 9/21/11 |
| Would Give no STARS but not an option twice i was told the problem was with my card! and after a call to my bank found out the problem was with THEM ! it was showing up as a FRAUD Charge ! ARBYS @ I74 EXIT 4 AND STATE RD 63! | |
| Smith | 9/20/11 |
| I just want to say I think the food is good & our local Arbys is great. My reason for writing is the advertising, I want to throw up every time the kid sticks out his tongue & licks sauce off his friends face. It's just gross, I realize you are trying to market to younger people, but don't think you want to turn off your older, tried & true, customers. Perhaps someone with some common sense could come up with a campaign to make both groups happy. | |
| SRL | 8/19/11 |
| I am so beyond ticked off at the Wendy's in Wichita KS (21st & Woodlawn). I go out for lunch once a month & chose Wendy's because last month I went & the salad I ordered was awesome. This time I am afraid to open it...& doubt I will. It is not what I ordered. The double stacker DOES NOT mention there is cheese, which I can't have, but got. Trying to avoid beef, but again ONCE A MONTH I TREAT MYSELF. YES, I could have chosen 25 of the other fast food places within a rocks throw and probably paid less. I feel I should be reimbursed for food that was incorrectly given to me. GUARAN-DARN-TEE next month won't be Spendy's. I checked the order while in @ the payment window & the 'server' wouldn't even take it back to make it right...Where in the world did the customer service go? Daylight theft they used to call it. U are sorry in the worst way. | |
| Betty Patterson | 8/28/11 |
| I'm giving your commercial 1 star. If I could I'd give it a minus star. I am referring to the one about the zingy sauce where the guys tongue stretches out and takes the sauce off the face of another patron. THAT IS DISGUSTING!! I work in a preschool and we stress good manners. How in the world are we going to get that across to our children when they see this kind of unsavory behavior on tv. You have lost my business. We buy lunch for our kids at Arby's about every 2 weeks. Or should I say USED to buy lunch. We no longer will patronize a place that has such bad messages sent to little kids Sincerely Betty Patterson | |
| Jenny Moss | 9/1/11 |
| I went to the Arby's in Hendersonville, Tn 3 times in 3 weeks and ordered the same thing, farmhouse salad with grilled chicken. I complained twice because the small amount of chicken that I paid a high price for had very on the salad. By the time I got home and saw it I did not want to take it back but did complain and the second time it was even less. Never again will I go to Arby's. I use to love going there about 3 times a month. Since the salad is not cheap I thought the least they could do was put some meat on it. How many others quit and never wrote you? I have never written a complaint to anyone but I was so mad, I did. They acted like it was a joke. Well, this is one joker they will never see again. | |
| charlie | 9/3/11 |
| I have a suggestion. I own a landscape company and I work in a area in florida called the villages. One of the riches per capita areas in the u.s. the road is called 466 and there is a road 466a there are a lot of fast food resterants just not a quality one like wendys. The zip for the area is 32162 look into it. It would be busy year round I gaurantee it. Also I live in the shores of a road named maricamp there is no wendys the area code being 34472. Now I sent pizza hut the same text they did build one and they are so busy they can't get there product out fast enough. Thank u for ur time if u need anything or more info my no. Is 3524849626. Charlie hewlett ceo of hewlett landscape | |
| anonymous | 9/11/11 |
| get rid of all the crackwhores that work at the post road location on post road indianapolis indiana the one right off the interstate 74!!!! it is full of crackwhores soliciting customers!!! we will go to CDC, OSHA, and, CNN!!! your store will suffer once everyone knows that crackhores are using your store to satisfy their drug habits. | |
| disappointed | 9/12/11 |
| stop in the wendys location in indianapolis indiana off I74 shame to see so many crackwhores working at that location shameful to see this is the best workers picked to work here girls in parking lot givin head and f'n!!!! what asorry place to stop in! | |
| Tonya in Owensboro | 9/14/11 |
| Bring back the Pepper Poppers! I haven't eaten at your stores since they were removed. You brought back potato bites WHERE ARE THE POPPERS?????? | |
| kim meijer | 9/9/11 |
| I went to the Arbys on tylersville road in west chester ohio the manager name was meghan motts and she was yelling at her crew and gave me free food to keep my mouth shut shes gave me 2 free arbys with cheese so i wouldnt complain on her for yelling and making fun of one of her crew members she was calling a girl fat and ugly while i was standing right their they even threw fries at this poor girl i was very upset and i feel like i need to let someone know whats going on i think the manager meghan was around 19 she should be fired or at least written up i will never eat at that arbys again after seeing that the managers are uneducated and way to young to be in charge of others friday september 9th at 830pm was when i went to this store | |
| Anthony | 8/7/11 |
| Everyone reading this post, you HAVE to go onto ARBY'S CASTING CALL site and view this 1 commercial these guys did. It is Absolutely Hilarious. Go onto the website and search for "ARBY'S FIX", it is funny as heck. I love the food at Arby's, been eating it for 23 years. ARBY'S CASTING CALL Website Search for ARBY'S FIX commercial | |
| TOM | 8/7/11 |
| Go to Arby's Casting Call, view this funny ass commercial. ARBY'S FIX, find it and laugh. These guys are funny | |
| Matt | 7/19/11 |
| Sadly Wendy's has went to hell!! All they hire are mexicans and blacks...Sad! | |
| Mr. Very Unsatisfied | 7/21/11 |
| I went to the Arbys in Liberal Ks for lunch today (7-21-11). I have been eating here everyday for about 2 months straight during work days and most of the time I eat the same sandwich. Tuesday I went through the drive like always and received someone else's order,not knowing until I got back accross town. The food was okay but still not what I ordered so I ate it anyway as we all have little time. Today I got my order and checked to make sure it was right. One roast turkey and swiss with a med tea! I got across town and opened it to eat and when I pulled the two pieces apart there was black hairs holding it together. Just like that too! So I went back through the drive and showed it to the employee and asked if she would eat it and she said no and got the manager who promptly gave me my money back! But really, what is going on that things get that bad. It looked like someone had cleaned a hairbrush in my sandwich. Do they have other problems that are health concerns and will anything be done about this. Probably not these days as people don't really care. People should be wearing hair nets or not working at all. I'm sure they get away with not complying when they pull the race card crap. That needs to stop now! | |
| L kinsey | 7/27/11 |
| Went through drive thru order was $ 5.40 for sandwich only. Gave thge girl a crisp new $ 20.00 and she gave me change back for a $ 10.00. I told her that I gave her a twenty and she said she had to count the drawer, figure that. She comes back and tells me the drawer checked out OK, but I saw here with my $10 in here shirt pocket. This is the oldest thief trick in the world. Her name was reportedley Jordan when I called to ask for management. The store is located at 601 W. Alte Mere Dr. Ft Worth, Texas 76116. Ph. 817-731-6096. I asked for someone to call me back but doubt it ever happens. People like this need to be fired immediately on the spot. My hopes are that Arby's Restaurant Group 1155 Perimetr Ctr, Atlanta georgia, 30338 gets this complaint. | |
| Traci | 7/28/11 |
| I am devistated that you discontinued your jalepenos. We have been going to Arby's a couple times a week for years and my son just went to order them and they are not there anymore. Who made this decision and WHY???? We won't be going back to Arby's without these!!! Help us!!! PLEASE!!!!!!!!!!!!!!!!!!! | |
| william bigbee 404 957 6354 | 7/29/11 |
| The one in gwinnett of jimmy carter yall service is so bad everytime i go.....thanks | |
| william bigbee | 7/29/11 |
| The store in atlanta ga off jimmy carter have bad service i promise | |
| Cheryl F. | 6/23/11 |
| I used to love the BLT Cobb salad. However, for the last two salads I purchased did not have the crumbled blue cheese. This last time, the salad was not only without the cheese, there wasn't even any bacon! Can you believe a Bacon Lettuce & Tomato salad minus the bacon? Of course I didn't discover these deficiencies until I got home. Each time I had gone through the drive-thru. This Wendy's seems to be trying to cut costs skimping where they think they can get away with it. They've also dispensed with the usual cup that Wendy's has used for eons for the large Frosty's. This store is now using the smaller Frosty Float cup with the open top. This is very inconvenient as the contents are exposed until getting home. All of these cutting corners measures is downright dishonest. Wendy's store #00004141 on Rt 108 in Ellicott City/Columbia, MD. Unless you want to be cheated, stay away from this store!. | |
| larry cloyd | 6/29/11 |
| Will never eat at arbys again they will not get another penny of mine arbys at 4799 redwood drive rohnert park ca sucks manager is smart mouth punk | |
| Mary Jane Lemon | 6/12/11 |
| Cattlenab & Bee Ridge store Sarasota Fl. Will NEVER go back. Husband & I have frequented your establishment 4 times and each time have been disappointed. Today Employee did not punch in cheese button and my husband ordered a small drink, which they did not punch in the register. When we got home His Chicken & pecan on wheat bread was horrible because bread was totally STALE. Please get it together for the remainder of your customers, we will not return because we are 0 for 4. | |
| Marilyn Taylor | 6/12/11 |
| I had written a note to the Corperate offcie a few weeks ago and never got a response.The Wendys in Seguin Texas in disgusting..Dirty tables, overflowing trash, Flies all over the place...The worst...I will never patronize that store or any others wendys every again....Even the people that worked there didnt have any work ethics toward customer service....The food was terrible...Not going back ever.This will be all over Facebook too..since I never got a response to my complaint.. | |
| Shandrika Fleming | 6/13/11 |
| I recently visited Arby's resturant #5538 with my husband. After we order we sat down to enjoy our meal when all of a sudden we hear the store manager screaming at one of her employee's about voids. At this point my husband and I are looking around trying to figure out whats going on because surely nothing that poor boy could have done deserved the tongue lashing he was getting. It was at that point that a female employee observed us watching and made the statement to the manager basically that she was disturbing the customers. Much to my dismay the managers response was a very loud and I quote "so i will scream at them too. I'm absolutely livid, my husband and I spent good money to be told that we could be screamed at too. Arby's needs to do better! | |
| | 5/30/11 |
| I just found a dead lady bug on my chicken I went to the Wendy's in Springfield il on Toronto road how gross!!!!!! | |
| Robert M. | 5/31/11 |
| I went into Arby's unit 1217 to get something to eat this being the last straw. I watched the guy who later introduced himself as the GM of the store pulling ceiling tiles down in front of customers and I could see the dust falling off over the open food. I will not be going back to this store and am Quite confused how someone like Brian could be a GM of a store with such little common sense? On a visit awhile back I walked into him cutting his employee off in mid sentence to tell the customer about the survey on the back, the lady walked out cause he was so rude. It seems to be a Truck issue or a personal issue, but when I walk in and see the Condiment stand and get told sorry our GM messed up the truck again... I would let it go again and again but when you walk in and find he gloats about being with wendy's 15 years prior and still can't order a truck correctly? there seems to be a problem. I've also noticed he stays on his employee's to work hard yet when people are working he pulls them away to do another task then gets mad for being behind...his voice carries through the store. I talked to a Young man sitting at a table and asked why he looked down and he informed me that he had been accepted for a job at arby's 3 months back and had been told that he couldn't start work cause "I've got a toothache and am out for the day" "my car isn't working" "I'm in Alabama" "I don't feel well today" "oh he left for the day" "sorry he's running errands" "sorry I forgot we were gonna do paperwork today" "sorry work is just busy gotta help the team" (he bagged orders with one car in the drive through and the young man sat there talking to me for 2 hours and Brian never bothered to say He should just head home today wasn't going to work) He walks around being a busybody but doesn't actually do anything besides give his workers more jobs to do than they can keep up with then yells that his Labor is to high. Overall, The store is beautiful thanks to the hard workers, but the GM has little to no idea what hes doing, hes rude,annoying,he treats his employee's like trash, he has high turn over which is always a bad sign, His managers are asking to be transferred to another store. | |
lee ewell  | 6/5/11 |
| Always loved wendy's there food has always been more hhealth concious than the other major fastfood chains. Wish they would bring the apple dumpling back. Well it would be great if they offered a multi grain or wheat bun and also get rid of the cornsyrup from the ketchup and frosty's and just go with real surgar while creatinG more farming food proccessors in america, market it as health and more jobs for americans. | |
| Elizabeth Rippinger | 6/5/11 |
| I went to the Chicago Heights, Illinois Wendy's and was totally grossed out. I was standing at the counter waiting for my food when I looked to my left and saw numerous cockroaches running up and down the wall. I immediately cancelled my order and informed the girl at the counter. She didn't seem to care. I can't imagine what else was lurking behing closed doors. Maybe some live rats, feces, other types of insects...I will never go to a Wendy's again! And I love their frosties but this is not my first incident at a Wendy's restaurant. The one in Aurora, Illinois is no better. Lake Street address.. It is absolutely filthy and they don't give a damn either and obviously neither does corporate headquarters cause it is still a dirty stye. Signed, grossed out for life by Wendys | |
| ROBERT PISANI | 5/26/11 |
| BASED ON THE REVIEWS I HAVE JUST READ MINE IS IDENTICAL TOMORROW WILL BE ONE WEEK SINCE I SEND A E MAIL AND THREE DAYS SINCE I CALLED WITH NO RESPONSE "GREAT FOOD UNFORTUNELY YOUR SERVICE SUCKS" THUS I WILL NOT RETURNING TO ANY WENDYS IN THE FUTURE | |
| Ms Hillerich : Orlando, Fl. | 5/26/11 |
| I would give this store a half star, but they do not offer that...I frequent the Wendy's in Maitland, Fl. ; in the Summit....and there have been several occasions where there are easy to fix things wrong. No tp in the ladies room on numerous days...the ladies room door open, cleaning items left in the room like they did not finish the job....but on this morning I went in with a cup for ice. It's very hot down here and I just needed some ice. Me and another customer were at the counter together and NO-ONE would acknowledged either of us and there were 5 employee's in there store. A maintance man came in and she did see me, and walked rite past me with out even saying..I will be rite with you. Nothing. And this is the manager of the store. Definitely not manager material. She then proceeded to come back to the counter, pass by me and I ask "can I get some ice please?" she said "wait a minute". I did not have another minute. I had already been there for at least 10 minutes. I had to roll. I have just enough time to run in and get what I need and run out...But that did not happen.. She did how ever help the gentle man that came up after I had already been there.I really feel I was treated very bad, ignored and that is not the way you treat customers. You great them , if they come to the counter someone should wait on them or tell them " be rite with you"; instead of leaving you standing there. Other customers feel the same from me asking them about this Wendy's...I just cannot believe there were 5 people in there and no-one came to help us...Very sad place... Hope you can fix this because I love Wendy's food...just no crazy about lazy workers...I think a surprise visit is in order..maybe a secret shopper.. Unhappy In Maitland, Fl. I really hope something is done about this place... | |
| byron forrest | 5/14/11 |
| i went to arbys on 05/14/2011 at 1:15pm south main st. high point,nc 27263 . i ordered my food thru the drive thru. they were not busy at all only about 3 to 4 cars in parking lot. i paid for my food and took it home. when i opened my bags at home i found they left out one sandwich and gave me curly fries instead of potato cakes. i left the food that i had gotten with my son and his grandmother. i went back to the same location at 1:30pm and after waiting 2minutes on the cashier to finish her apparently hiliarious story with one of her coworkers. she decieded to come over and take my order. i proceeded to tell her that they had made a mistake on my order. i told her that they forgot my sandwich and gave me curly fries instead of potatoe cakes. shs walked back like she was going to get me what had been left off. i was speaking with a friend who was in the location eating. 5minutes past and a different lady called me up to the counter and handed me potatoe cakes. i asked her wheres my sandwich. and in an angry smartass voice she said you didnt pay for a sandwich. i said i dont know what i paid for, cause you messed up my order. while the other coworkers were staring and laughing at me.(apparently its funny to arbys employees to mess up peoples orders and have the customer waste his gas and time and have his child asking his father why he didnt get his potatoe cakes)so i asked her if she knew anything about customer service? she said all i know is if you want a sandwich you have to pay for the sandwich.(which must also be hiliarious to the other arbys employees there at the time. i told her she could keep the potatoe cakes and the sandwich. and asked for the manager. she said i am the manager honey. then threw her hand on her hip and strutted back to her giggling and laughing employees. I just want to say that i will never eat another ARBYS sandwich as long as they continue to hire silly,immature,angry,lazy and inconsiderate people for their employees and managers. with all the unemployed people out there you would think arbys employees would be thankful to have a job. and know the most important rule in the food business. customer service and the customer is always right even if their wrong. my father is retired now but was in the food service business for 45 years so i do know about customer service. but the arbys on south main st high point nc is a joke farwell arbys and now that i know your affiliated with wendys . so long to you to . Byron Forrest 708 glenmore ave high point,nc 27263 | |
| Andy | 5/10/11 |
| I eat at the Arby's on Hwy 51 in Covington Tn. I have to tell you, ever since they changed managment the store has been alot cleaner, and the service is great! There's one Manager there named Michael who provides great customer service. He new my name when I walked in, and also remembered what I normally order. The company could use more people like him. Great Job! | |
| deb | 5/5/11 |
| food was good but i fell in the parking lot i can't get any one to call me back i had to go to the hospital and i missed a couple of days work sure glad i didn't break any thing i fell in a hole in the concrete that was at the front door. so be carefull when you go or leave. | |
| Peg McCune | 4/30/11 |
| I used to get lunch everyday from Arbys....They changed the manager(BRENDA)....Now i only go there on saturdays, and i always get a medium glass of ice water, i don't drink soda, I bought food, they refused to give me a medium glass for ice water, they give me a baby cup......This manager is rude, I work with the public, you have to be nice and smile......This is my second complaint about her.....I'm sorry i will never go there again.....My salad lettuce was wilted on the top....I can go anywhere in Massillon and get food, and a large glass of ice water for free...Not at massillon......sorry youve lost my business......... Peg McCune | |
| Mary Rehklau | 4/30/11 |
| My hubby and I drove about 30 miles to go to the Wendy's Restaurant on Carlton Road in Hillsdale, Michigan today. We ordered two salads and two floats (we prefere water, but don't like to have to pay for large waters)at the drive thru. The price was almost $18.00! Realizing that we could go to our favorite "sit down" restaurant and get two complete grilled lemon pepper fish dinners for much less, we just plain pulled out and left! All we wanted was a small meal so we did go to the Reading Inn and ordered two bowls (They were big bowls) of soup with lemon water. It was very good and cost $1.50 a bowl. Got three to go for at home. Fed five people for under $8.00 and could even afford a tip for the waitress! | |
| BJ Baker | 5/3/11 |
| I stopped at the Wendy's on Gandy Boulevard in Tampa, Florida yesterday. There was one customer ahead of me who was having a hard time making up his mind -- not a problem, it happens. But, the woman behind the counter took his order, left the counter and did not even acknowledge that I was there. She wandered back to the back, pulled out several bags of fries to start them, ambled to the drive-through window, then went back to the back of the store for no apparent reason. There were two other employees behind the counter. One was on the drive-through. The other had no apparent function, but she did have a little girl of about ten years old who was sitting on the floor with her school books, leaning against the fryer station where the woman had just put the in frozen French fries. She was sneezing and coughing as if she had a cold. After ten minutes I left. There was a jumble of equipment visible at the back of the store, the back door was standing open, and the floors were not very clean. I have enjoyed Wendy's food in other places, but I will not go there again. | |
| anon | 5/4/11 |
| I Have been trying to apply at a local Arbys for some time now, i have the skills necessary to work there for some reason keep getting pushed to the side. I have seen at least 3 new faces in there all women. I am starting to think that this particular one is discriminating against men. I Have already Contacted a lawyer and she plans to contact the Franchise owners shortly after the evidence is collected | |
| Mrs.Carter | 5/4/11 |
| I went to the Wendys at 3453 S.Mendenhall for a baked potato,before I could fully make my request the rude drive thru cashier stated "we aint got no potatoes tonight". I then change my request to a number 1 and a small water. When the cashier handed me my food I asked for some ketchup,napkins,and my receipt again with her poor English and Ebonics stated "we out" and closed the window while I was still waiting for the receipt. I wanted to know how can you be out of receipts.Please stop hiring these ghetto women who are not happy to service the customer. thanks | |
| April D. | 5/4/11 |
| I am very disappointed as a consumer with the service I have received from Wendys on Mendenhall. I chose Wendys over Sonic's,Burger King,Checkers, and McDonald's and to be treated as horribly was just awful. I ordered a combo was told it came to 6.00 gave the cashier a 20 she tried to give me 10 back. Then was shocked as if she ddnt know what happened. For those of you saying we should have went to McDonalds you are absolutely CORRECT WE SHOULD HAVE! there is a reason McDonald's has served over a Billion Customer's,they know how to treat their customer's unlike Wendy's so sad. | |
| dorrrie pitts | 4/11/11 |
| i have been to several wendys in my area. i am very dissatisfied in the customer service , workers are very rude , the food is not fresh , or hot for that matter. | |
| Connie C | 4/20/11 |
| Normally I am very pleased with Arby's. But today I got pottied off! I have been to Arby's for sandwiches with and without coupon's. I have not had a problem getting couponed items without the coupon except for 3 times counting today. I just picked up 4 French Dip sandwiches last Friday with "NO" coupon. Today the woman at the counter refused to sell me 6 sandwiches because I had no coupon. She got rude and so I left. As I left another member made a sarcastic comment. Arby's needs to work on customer relations! The food is one of the most expensive fast foods out there. My family prefers to eat there and we aren't always prepared with a coupon. Do you want my business or not!! | |
| cindy farechild | 4/7/11 |
| When I visited the wendys on 28th st at the family fare gas station a very rude employee wasn't courteous at all. She slid my food across the counter which landed on the floor as well as my drink all on my pants. I was so upset I just left so embaressed. I have yet to go back. Her name was alexa fisher I later found out by a friend who had the same experience. She needs to get fired. | |
| Amy Turner | 4/1/11 |
| I went to wendy's on my way home to pick up dinner for my family in Rainbow City Al. I pulled up to the meun in th driver thur and the lady got my order. I drove around to the window and she was very nice and respectful. She gave me my drinks and asked me if I would pull up cause the fries as cooking, so I did. I waited for about 10 mins and finally they came out with my order. I left to go home which is 30 mins away from wendy's. Got home and open the bag to pass out to my family and the fries i waited on was half full in the box.(I order Large on all my orders)I was upset and then I took a drink of the tea and I was so sour I had to poor all of them down the drain. I spent $32 and some change on nothing. So I called the manger (which I have never done before) and she act like she could care less. I will not be giving this wendy's my hard earned money anymore. | |
| Ruthann | 3/18/11 |
| An idea: Why not have a garden just for Wendy's / Arby's to grow the tomatoes, lettace etc that you need. That way your cost would be down and you could have the idems needed without depending on others | |
| Debbie Keenan | 3/18/11 |
| I just wanted to let you know how disappointed I am with the new sea salt fries! You absolutely had the best fast food fries around and you have gone and changed them to something I wouldn't give my dog! Please, change back your fries.....until then I will frequenting McDonalds. | |
| Beatrice brown | 3/20/11 |
| I was looking for jobs and i heard that wendy's was hiring i call them to get information about how to fill out the application. she told me to go to the wbesite which wasn't a good way to get hire people because their wasn't no info say that click here to fill applications out on careers. Jackson, Ms I-55 on frontage road heres the number 6019814694 | |
| Jo Hines | 3/14/11 |
| In your Restaurant in Forest, MS, the restroom was filthy....not just dirty like a customer had misused, but ages and ages of filth. I could only imagine how the kitchen area would be also. The reason I put "fair" was that the waiter was very nice. | |
| Michael Carr | 3/14/11 |
| I live in Gillette,Wyoming and the food (if you can call it that!!) was roten, tasted rancid very,very bad food!;( I can't rate a 0 but that's what I would rate.And it was the NEW Angus three cheese & bacon. | |
| Tiffany | 3/7/11 |
| The assistant manager at location 00002082, Michelle, provided the worst service I have EVER received. She used inappropriate language and kicked things around the kitchen after I communicated my order was incorrect. She was agitated upon my arrival and made no attempt to provide friendly customer service. I do not expect 5star service; however, when providing a service cursing at a customer should be inexcusable. Another employee apologized on her behalf. | |
| Randy | 3/10/11 |
| I give Arby's a one star rating because there was nothing lower! Dawn suggested all us complainers should just go to McDonalds. Good advice, Dawn. Everyone should go to McDonald or other fast food restaurant because Arby's is pathetic! If everyone followed Dawn's advice she'd be the only one there. I'll never be back! | |
| Jackie R. | 3/3/11 |
| My husband and and I have always enjoyed Arby's in the past. We also know that no restaurant get it right 100% of the time, yet we continue to patronize. We have had a few incidences recently but nothing that kept us away. Today, is a different story. We stopped at an Orlando Arby's and couldn't wait to order your new Angus Beef sandwich. When we got home and opened our sandwiches, we were very, very disappointed with what we had in front of us. The meat was falling off the bun, it was all rolled up in a solid mass, the whole sandwich was smooshed and looked like it had been stepped on. I took pictures and someone somewhere is going to see what we received. These sandwiches looked NOTHING like the picture and it looked nothing like anything we would ever order again. In fact, I think we have come to the end of giving Arby's another chance. Arby's no more! | |
| Chris Kutchey | 3/3/11 |
| The Turkey Bacon Sub now has a new gummy bun! It is HORRIBLE! We finally called our local Arby's and complained that for the last 2 weeks (it is now March 2011) that we ordered our favorite garden sandwiches, had wet soggy buns. IT was then we learned about the new bun. I WANT CORPORATE TO KNOW WE WILL NOT BE BUYING THIS SANDWICH AGAIN...:( | |
| Jodi w/RAM Const. | 2/14/11 |
| I would like to obtain information as to how we can be an approved vendor for your Florida locations. We are a state certified and liscenced roofer and general contractor. Please visit www.ramcoc.com Thanks for your help, Jodi | |
| Johnny L. Moore email: johnnie259@cox.net | 2/17/11 |
| This complaint refers to the Wendy's Store located at 1024 W. Mercury Blvd, Hampton, VA 23666. A few months ago the Wendy's at this location was remodeled,the restrooms included. The men's room is fairly large (appx 10 X 12 ft.) It has a toilet stool, urinal, sink and hand dryer. Everything is located in the open. There is no privacy stall around the toilet stool. Customers must lock the door to use the toilet in private and no one else can get in to wash their hands or use the urinal. Male customers have had to use the ladie's room at times because the men's room door was locked for privacy. The ladie's room has privacy stalls. Why wasn't a privacy stall for the toilet in the men's room included in the renovation? Install one now. I am a regular Wendy's customer and several other customers have complained about this inconvenience/oversight. Send me your email address and I will send you pictures of the men's room. My phone numbers are HP(757)766-0644 and CP(757)761-8986 | |
| scott sullivan | 2/10/11 |
| wendys #213 in ridgeland ms is serving raw hamburgers it has happened several times the manager gave me a refund but i still have to return to store and waste my time.i dont think she is doing anything about it and one of her employees was very rude and should be fired for talking back to a customer.if any of my employees ever smarted off to one of my customers they would be fired.please retrain the cooks and manager at wendys 213 7001 old canton rd ridgeland ms 39157 601-853-04440 | |
| | 2/1/11 |
| Scott Rhodes the area manager in Memphis Tn. is a predator , do not let your young girls work for Arbys in this area . He is the worst kind of human being, a husband and father of two young sons that seduces his young female employees!! he needs to be terminated from the position that he so poorly uses his power as the "BOSS". signed sickened. | |
| Rev. Dockery | 1/17/11 |
| I am from Rockingham, NC. We did not get any food because my husband gave the cashier $20 and she gave us change for a $10. We told them that we gave them a $20. However, the 2nd Cashier, checked the drawer (took it to the office) and came back to tell us that the drawer was coming up correct. She told us we could talk to the manager. The manager comes out and tells us to wait. About 15 minutes later, she tells us she is sorry but the drawer is right. We tell her to please count it again. The manager goes in the back and comes back out about 15 minutes later to say, we are sorry but they could not find where we gave them a $20 because the drawer is really $20 short. We said, wait a minute we know we gave the cashier $20. The manager said I am sorry. We then asked her for the receipt in which we never recieved. I told her that most receipts have the amount of money that the customer gives on it and then shows the change that is to be given back to them. She said their's did not. I told her, that we will NEVER come back to Arby's again! This was a bad experience. I told her that I was going to call the headquarters and report this, because there is no way a drawer can be right and wrong at the same time. I say to any of you...if you come to the Rockingham store, make sure you have the correct amount for your order!!! | |
| Clay | 1/19/11 |
| You have got to be kidding me!!!!! $2.30 for a med size drink????? NEVER AGAIN | |
| Richard and Patricia Ferrara | 1/13/11 |
Submitted to Wendy’s on January 5, 2010 Re-submitted again on January 11, 2011 at 2:31 p.m. Some of the items we ordered were: one large salad COBB, two double cheeseburgers from the economy menu, two bacon cheeseburgers from the economy menu and French fries, which was on the first receipt and which totaled $16.12. I went back up to order two regular Chicken McNuggets and a small French Fry for my 19-month old grandson, which my husband forgot to get at the counter the first time. In addition, my husband had ordered two large diet drinks on the first receipt. The salad, which should have comprised of more than three straggly pieces of spinach, consisted of basically all iceberg lettuce and hardly any blue cheese or tomatoes. I had one strip of bacon which tasted awful as though it had been sitting around for a while. The chicken on it was OK but cold. The French fries everyone ordered (at different intervals), were cold, mushy and tasteless! The Chicken McNuggets were also cold and rubbery to the touch. I would not allow my grandson to eat it and he began to cry. We literally left most of everything there and after speaking to one of the attendants, walked out. I had advised the attendant that I was going to make a complaint about the horrendous tasteless and cold food, and she stated, go ahead, whatever. I was very annoyed at her reply to me and left with my family. My second order came to $4.12. Unfortunately, I was never given a receipt for that purchase. It didn’t dawn on me that I would need a receipt; that I would be making a complaint this day to Wendy’s. Very disillusioned! This occurred in your Wendy's Restaurant located in Honesdale, PA. There is only one Wendy's there. | |
| John Gallagher | 1/3/11 |
| I was traveling from Fl to NY on Dec 16 2010 w/ my wife at approximately 7PM, I attempted to dine at the Arby's location in Dublin Va. Upon approaching the the front door it was slammed shut in our face by a female employee saying that they were closed for business. There were also two other couples attempting to enter this location with the same results. On the door was a closing time of 10:00 PM. My wife & I were so disappointed and offended by this very rood employee. This is why we are giving this location a VERY POOR rating | |
| Pami | 1/4/11 |
| I would like to see a Wendy's Resturant in this town in this State. Manette, WA it close to Bremerton, WA. there is only one fast food resturant in this town and its subway, Please think about putting one in this town soon! | |
| Karen G | 1/5/11 |
| The MANAGER SAM at the Suwanee, GA location on Peachtree Industrial Rd & McGinnis Ferry Rd. is SO VERY RUDE. He took my order at the drive-thru and when I asked if the chicken on the wrap was fried ot grilled, he snapped at me and I could not understand, so asked him to repeat....and he was SO RUDE, like I could not read. Well, I did not see anything noted on the menue. When I got to the window (and learned that it was the MANAGER who actually took my order, I was shocked) and complained to him ......he could care less!!!! DO NOT GO TO THAT LOCATION. When I called their corporate office 678-514-4100, the receptionist disconnected me and when I called back she said it just didn't go through....???? No stinking apology again. DO these people not realize that AN APOLOGY GOES A LONG WAY??? | |
| jamie k | 1/6/11 |
| I went to the Arby's on Ridge and Brookpark Rd. in Cleveland Ohio. I ordered a farmfresh salad with roasted chicken. I sat down to eat my salad and to my discovery, there was a razor blade. I almost took a bite. Had I not looked before i did i would have bitten it and cut my tongue. I took it to the register and they offered a new salad but I said,"no." They did refund me my money but that was it. 20 minutes later an older gentleman fell by the soda machine from a went floor from cleveland snow. there was no weather mat down at all. The manager didn't even come over to see if the guy was okay. It took the customers asking him if he was alright. My friend and i stood there for another 10 minutes and the manager still hadn't asked him if he was okay. Always inspect your food before eating. I will never eat at another fast food chain again. Corporate has been notified. Waiting on an action. | |
| Mr Stewart | 1/9/11 |
| SEXURAL ASSAULT! My complaint is not about service, My complaint is about the fact that i witnessed my fiancee who works at Wendy's be sexually assaulted by another co-worker and he only received a write up! The store was was closed and they we're cleaning up the dinning room meanwhile i was waiting outside,I witnessed a little punk smack her on the but and of course once i witnessed my fiancee being treated that way i tried to get inside so i could show him just how big of a mistake he just made but the doors were locked so the manager called the cops on me and left out a few details of course like the fact that i was standing up for my soon to be wife's honor. However i was taken to jail for disorderly conduct which i rightfully deserved and took like a man however this punk not only is aloud to finish the shift but he only received a write up and is working with my fiancee as we speak! He should have been sent home on the spot and and then dismissed all together! the location of the store that this took place in is located in Whitesburg Ky I'm not sure of the store # but its the only 1 in whitesburg but I'm gonna give Wendy"s the chance to make this right, but if they don't I'm gonna have my fiancee take legal action! | |
| Tyna Jackson | 12/16/10 |
| I'm writting because I used to go to the Wendy's at Cicero located at Cermak ave corner with Laramie. I don't know if you realize that you are hiring illegalimmigrants using americans stolen social security numbers. My husband is puertorican so he understands spanish and they were laughing about how they were making more money than some american working on the store. The lady saying that even said she was using an stolen SSN provided by the manager and I was so upset because that's against federal law. I asked for the names of the people involved in that talking and the names are: Nancy Avalos, Guadalupe Galeana, Angel Jimenez and Yolanda Azpetia. I ask you to check on their files and convince by yourselves that you as a company are commiting a federal crime and I will report it if you don't take action. | |
| Ronnie | 12/3/10 |
| I went to the wendys on 56th georgetown rd. waited 10 mins at the drive through and got no response. I drove around and saw a man that i later found out was Drew Whitfield outside making a drug exchange. I saw it with my own eyes.. ill never go there again. no one should feel unsafe at wendys. | |
| Danya | 12/3/10 |
| I was just at Wendy's in Madison, Ohio and we purschases a couple of the #1's meal and we got the new hand cut fresh fries w/ sea salt. We'll let me tell you just because sea salt is supposed to be better for you DOESN'T MEAN PUT A TON OF IT ON THE FRIES !!!! They were nasty. If it hadn't been so late at nigt I would have taken them back. Please tell them not to put so much on them it takes away from the taste . If I wanted salty fries I would have gone to McDonlds. | |
| Ben Kane | 12/7/10 |
| The supervisors are unprofessional and the staff is not being supervised. My wife and children went to Wendy's in Pittsburgh Pa # 39 FREEPORT RD. When she walked in the girl at the counter was text messaging someone.She purchased her food set the tray down at the table to sit took my three year old to the bathroom.When she returned An employee was sitting at her table with her friends at the next table the employee did no move when my wife returned. She sat there using profanity the N word and the C word over and over my son was traumitized and wanted to leave.I called to complain but the manager blew me off and promissed to send a coupon to replace the meal but never did when I called his supervisor at the local corperate office the lady never returned my call. | |
| callie | 12/8/10 |
| im writing about wendys in texas city ,texas i went ther about eight p.m and it was the most wonderful expricen i'v ever had the lady in the drive thru i think her was crystal i no it started with a c she was so nice and kind she greeted me with a smile ask me how i was doing the crew was wonderful . I left felling so great the food was so fresh and delious ,when i go back i want the same people to wait on me thank you wendys texas city for giving me a beautiful expriecen. | |
| YENNEPHER | 12/11/10 |
| I HAVE PICTURES OF THIS WENDYS, IN MIAMI, GIVING AWAY FOOD WITH HAIR. IT LOOKED LIKE PUBIC HAIR!!! I RETURNED THE FOOD. WENDYS IS A SHITHOLE. WHEREVER YOU GO AROUND US. I ALWAYS WILL PREFER MC OR BK. | |
| fatima aliu | 12/14/10 |
| I fatima aliu am writing to inform Wendys headquarters that there is a parcel land and building of a former mcdonalds, which I purchased and made into a successfull family restaurant for 12 years since 1999. the location is Dixie Hwy Momence, IL I am hoping that Wendys may want to purchase it from me a private owner and build a restaurant. Please call me (708)953-9598 or email me aliufatima@yahoo.com to negotiate a possible purchase price. I will also submit this to other fast food restaurants to consider. I also have lots of different parcels/land in Illinois that make interest a future Wendy's site. Peotone, Illinois, Wilmington, Illinois a 500x600 foot parcel. To whom it may concern: who ever receives this message please call me 708 953 9598 or forward this to the proper person at headquarters. Sincerely, Fatima Aliu | |
| Joshua Coifer | 12/14/10 |
| I live in San Diego and my local Wendy's is AWESOME! The cashiers are hairy Latinos who always flirt with me and make me giggle. I sometimes wish they would follow me into the bathroom and give my white bum what it needs! | |
| J.D. Bun | 11/28/10 |
| I have visited Wendy's in Louisburg, NC on several occasions, always at the dinner hour. Never have they had a baked potato. Several people came in after me & ordered baked potatoes. They were told they didn't have any ready. You would think at the dinner hour they would have some. The hamburger I ordered did not have a tomatoe on it as advertised. They must have been out of them too. I won't ever go back there again. | |
| Linda Bradford | 11/17/10 |
| I love Arby's, but since they got rid of the Chicken Salad Sandwich, I think I will have fewer visits there. It was once of the best sandwiches of all the fast food restaurants that I eat. I am very disappointed and I hope you will bring it back. | |
| Dawn | 11/14/10 |
| Love their food. Everyone in here is complaining and all they had to do is go to McDonalds or any other fast food restaurant. All those low rating reviews are pointless... | |
| | 11/9/10 |
| The night manager at your store in Matteson Illinoi is very rude and just not professional regarding his approach in treating people. I believe his name is Jonathan and cannot believe in this economy he would treat guests the way he does. Certainly there is someone out there who could do a much better job for you and would be most greatful to even have a job ! Not going back there in Illinois ! | |
| Jeff L. | 11/9/10 |
| Dear Sirs, I recently had very late-night dinner at your Wendys store in Matteson Illinois and have never been treated so rudely by the so-called-manager Jonathan. I have been a steady customer for several years and this was the absolute last straw with his take it or leave it attitude. I go there because of the convenience on my way to my 3rd shift job. Is it asking too much to get off your cell phone and take care of the customer when he walks up to the counter. The food was slightly warm and was obviously sitting for some time in the warmer. When I asked him about it, I was given an extremely cold attitude and told I could always go elsewhere. I understand that your corporation is very well off $$$$$ BUT....is he so personally wealthy that he does not need to work and finds it OK to treat paying customers so point blank vile ? Perhpas he is the owner and this is just sport for him !!! MUST BE NICE ? HUH ? .........NEVER AGAIN FOR ME NOR MY COLLEAGUES !!!!!!!!!!!!!!!! | |
| Sancia Coble | 11/1/10 |
| I wish I had read the reviews about Arbys here on this site--I would not have gone there (Asheboro,NC,Hwy 64) and had to experience a horrific situation. I, unfortunately left my purse in a booth at Arby's,realizing it when I got home-30 min. later. I called the Restuarant hoping the staff found it because there were very few people there this evening. A young boy who took our order did find my purse and put it behind the serving counter. Unfortunately, when he went back to the cabinet he put it in, it was gone.Over the phone trying to understnd this situation was unbelievable so I went to the restaurant.All the staff behind the serving counter denied taking the purse,and when the manager finally came from out of her office,she denied having any knowledge of it and went back into her office. I, for a few minutes really thought this scenerio was a joke--it was so unreal!!!One of the staff told me the manager would call the district manager??? I informed them that the police had already been called. I never saw the manager again.The police came, talked to everybody and we established that someone there, although all denied it, had the purse---and I wasn't going home until we found it!!After a search of the staff's cars, my purse,with all the contents (I had no money,only few cards,but ins.,id,phone, driver's lic.etc)was found in one of the staff's trunk. She had not had time to go through and take things out----she was charged.The young man taking orders was very appologetic and walked with me out to the car----The real manager never came out of her office to talk to me.If that is the kind of people that work for your business you need to fire your CEO on down and start all over!!--Who would hire that kind of people who are supposedly representing you to the public who are unprofessional and criminals??From the other reviews, it doesn't sound like you even read these reviews or check into them. Make sure you talk to the Arby's manager in Asheboro,NC--she needs help, replaced by the order boy, or to be fired!!Needless to say,you'll get nothing but terrible reviews and recommendations from this area--I'll see to that! I hate that Wendy's name is associated with Arby's. If management is the same, I've servered the allegiance with them too!!! | |
| E.S. | 11/1/10 |
| I am writing this to inform those from South Dakota of how poorly the Arby's restaurant in Aberdeen, SD is run . I have never in my life seen a more unprofessional group of managers. The General Manager being by far the worst of them. I have noted on more than one occassion of going in there her acting extremely poorly and very unprofessional. I have both seen and heard her belittle the crew members. Even going so far as to yell at them for having to ask for more money for their cash registers, blaming them for mistakes that are her own fault, and yelling at them infront of customers. Honestly if this is the way the corporation wants the management of their businesses to act I'm sorely disappointed. I will definitely be making sure that everyone knows about this woman and will be telling people from here on out to not go to the Arby's restaurant in Aberdeen, SD. | |
| Karin | 10/25/10 |
| RUDE! RUDE! RUDE! The staff at the PGB FL is RUDE! I will not be returning. EVER!! I asked to speak w/ to a mananger. There was not one on duty!! OH PLEASE! Wendy'a needs to get there act together. People will go elsewhere!! | |
| Dana | 10/15/10 |
| Drove through two nights ago, the big 350 lb black guy working the window tried to rip me off when giving me change. He shorted me $5 then when I said I gave you a $10, not a $5, he was a horrible actor, he's a thief. | |
| I love Arby's! | 10/7/10 |
| I think that Arby's in Minnesota are great! Everybody is so friendly and the food is great! Keep up the good work and keep selling those darn good French Dip and Swiss!! :) | |
| Poor Customer Service. | 10/6/10 |
| went in to Arby's store #1217 on 10/5/2010 at 7:00pm the place was "CROWEDED" at the counter waiting on their food they ordered 20 minutes earlier. They employees were more worried about getting the drive thru orders first instead of taking care of the people who ordered before the ones in drive thru. You had a lobby full of at least 7 families with no less then 3 teenagers in each group. we are talking maybe at least $20.00-$30.00 orders for each family. plus you had a few single people. Then you have the little orders coming thru drive thru which were maybe $3.00-$5.00 orders. They put those orders thru first. While I was there the line was so long to take the order then another 15 minutes to 20 minutes to receive the order, that I know for a fact that 2 families asked for their money back and 3 families walked out. There was an issue with the turnovers, people were prdering them and they said it would be 20 minutes to cook the chocolate and 12 minutes for the apple, people order them and she said they would be ready by the time we got done with the meal. We ate and after we ate they said it's about another 10 minutes on the apple, then they had to cool down. just to get a apple turnover after your meal it was a total of 45 minutes. that is totally uncalled for. It will be a very long time before my family will be going to Arby's again. especially when you have to wait 20 minutes to get a meal you ordered 20 minutes earlier. The manager was tere and he didn't even say he was sorry for the delay nothing. You guys need to get people that are more efficient and care about customers that they will return, or just close down that location. We are talking about in the middle of East Cobb people. | |
| Justin Harvey | 4/23/10 |
| I rated this as such because the 2 women in the store behind the counterwere not courtious at all. I had asked for a number 6 and asked for potatoe cakes instead of fries I received my order and had to take the fries that I did not order back and get what I did order. After telling me sit down with the fries she said I'll bring them as they were done. 25 minutes latersomeone come out and says your the one with potatoe cakes and says here Im sorry but she burnt them here's a voucher for a free meal. So I ask if I'm in the front of one of your restaurants and I hear the associate in the back say oh well someone else will eat them if I said I'm finnished my meal 20 minutes prior why would I want them If it's not part of the deal. Oh and by the way it's very unsanitary to have a person walk behind the counter in a restaurant of any kind wearing a wife beater and handling food period yet the associates were carrying on and laughing talking loudly for everyone to hear; nevermind I figured out why she didn't hear the bell ring on my potatoe cakes is because she was working. I bet that's what it was. Just in case your wondering don't visit store# 7658 in Greensboro north Carolina | |
| MR LEE | 5/13/10 |
| To whom it may concern, I filed a complaint earlier today with an Arby's in my area, the main reason I was complaining is because the people that made the food was unable to speak or understand English, they messed up the order three times and the manager had to fix it, I also stated in my complaint I was concerned that these people could be spreading bird flu or TB because in my opinion they appear to be illegal aliens, well within the hour of making my complaint I received a call from the owner of the store, he made plenty of excuses why he hired people that can not speak English, Then in my opinion he threatened me by saying I'll meet you anywhere at any time, he also stated that I did not know what the hell I was talking about and that i should shut the f--k up this is totally uncalled for, if you're going to be selling franchises you might want to consider people that are not so quick to fly off the handle, needlessly to say I'm extremely disappointed in Arby's for multiple reasons, I did not get the person's name but I did get his phone number off of my caller ID his number is 540-840-5410 my tracking number for the e-mail that I sent him through Arby's website is 376355 his store location is warranted road in Fredericksburg Virginia,I thought this was my civic duty to draw this to your attention. Thank you for your time on this matter. | |
| The Vaughn's | 5/16/10 |
| To Whom It May Concern! I am writing this letter to the corporate mgmt! I live in Palm Desert, Ca. I frequently go to the corner Wendy's because I have a disabled child and it's the only burger place around that I can easily walk too. I have been going there for approximently 1yr. On almost every visit, my food is old, dried up or cooked wrong, not to mention they give me a dime size amount of mustard and an old soggy onion ring, when I have asked for Xtra mustard and Xtra onions.....well, today, my son brought me lunch and when I opened the burger up, there was NO mustard and NO onions....and the hamburger was old and dried up. I demanded that he return it, and when he arrived the Mgr tried to say it was freshly made , but my son opened up the burgers and showed him how old it looked. Then the Mgr said, how sorry he was, as he has done many many times when we have returned the food...but this time, he stated that the order had been saved from the night before when my son attempted to pay with his debit card but it was declined. They actually saved the food and reheated it for us the next day! GROSS!!!! Beyond comprehention!!!!! Not to mention that they stated that they could not put fresh onions on my burger because the onions were bad, but its sure weird that my friend who also got to burgers had , yet another soggy onion on HER BURGER!!!!! Bottom line, if something is not done SOON....I am going to contact the local Health Dept and make a formal complaint. I have no doubt they would be very interested in knowing the absolute horrible food coming from this probable horribly dirty kitchen!!! Come on people....Gte it together!! Wendys (on corner of Washington & Country Club Dr in Palm desert, Ca. | |
| Mrs Myers | 5/18/10 |
| I ATTEMPTED PURCHASE DINNER FOR MY FAMILY TONIGHT (5/18/2010) AT 8:22PM. I WAS IN THE DRIVE THRU IN CHESAPEAKE, VIRGINIA (CHESAPEAKE SQUARE) TO BE EXACT. WHEN I DROVE UP TO THE MENU BOARD, A LADY GREETED ME WITH "WENDY'S MAY I HELP YOU?" I RESPONDED WITH ONE MOMENT PLEASE! THE LADY CLEARLY AND VERY LOUDLY SAID AGAIN " WEND'S MAY I HELP YOU PLEASE?" I THEN REPEATED MYSELF AGAIN, ONE MOMENT PLEASE! SHE THEN SAID IN A VERY LOUD AND DISRESPECTFUL TONE "WELL I DIDN'T HEAR YOU LADY". I DROVE AROUND BECAUSE AT THIS POINT I DIDN'T EVEN WANT TO GET FOOD FROM THIS PLACE FOR MY FAMILY. I KNOW FOR A FACT THAT THOSE THAT WERE IN THE PARKING LOT HEARD THE WAY THIS WOMEN WAS TALKING TO ME OVER THE MICROPHONE. JUST RUDE!!!! WHEN I DROVE AROUND TO GET OUT OF THE LINE SHE WAS COMING TO THE WINDOW TO SEE WHO I WAS. HER NAME WAS WANDA!! I SAW HER NAME BECAUSE IT WAS PINNED TO HER WENDY'S CAP, NOT ON HER SHIRT LIKE EVERYONE ELSE. SHE OPENED THE DRIVE THRU WINDOW, SO I ASKED HER WAS SHE THE ONE ON THE MICROPHONE AND SHE SAID "YES I WAS"! I TOLD HER THAT SHE WAS VERY UNPROFESSIONAL AND THAT SHE SHOULDN'T BE WORKING FOR WENDY'S. I LET HER KNOW THAT I WAS GOING TO CALL THE COMPLAINT LINE ON HER FOR HER BEHAVIOR AND RUDENESS AND SHE SAID " YOU DO THAT" AS IF SHE WASN'T CONCERNED AND DIDN'T CARE IF SOME MADE A COMPLAINT ON HER. SHE WAS AWFULL. AND, I WILL NOT BE RETURNING THERE AGAIN AND I WILL LET ALL OF MY CO-WORKERS KNOW ABOUT THIS LOCATIONS UNPROFESSIONALISM!!!! | |
| A. | 5/23/10 |
| I recently went to the Wendy's on Dundee Ave. in Elgin, IL. Everyone there was spectacular! My food was fresh and delicious, the employees were cheerful and polite, and the store was immaculate. I will continue to eat at this restaurant and enjoy their excellent service. | |
| steven meaux | 6/3/10 |
| wendy's in groves tx twin city hwy they do no pay overtime texas lay say they have to pay overtime just wondering what is going on are they scaming money off top? | |
| John Burke | 7/30/10 |
| 4th complaint with no response from wendys. cold chuli from thje store on southwest cutoff in worcester mass. I called on my cell on the way down the road regarding the cold chuli. have sent two more emails to corporate with no response. I will stay on this till I get someone from corprate to listen to the cavalier treatment afforded my by wendy's. | |
| CAROL ROST | 8/10/10 |
| JUST A NOTE TO SAY I AM VERY DISAPPOINTED IN WENDY'S IN WHITEOAK, PA. I ORDERED ONE OF YOUR NEW SALADS (PECAN CHICKEN SALAD) WHICH COSTS $5.99. WHEN I GOT HOME AND TOOK THE SALAD OUT OF THE BAG, I FOUND A WHOLE PIECE OF CHICKEN ON TOP OF THE LETTUCE AND I WAS FLOORED BECAUSE I ONLY RECEIVED A VERY SMALL SALAD IN A BIG BOWL. THE WHOLE SALAD DID NOT EVEN FILL HALF THE BOWL. I TRIED ANOTHER SALAD (BLT COBB) AT YOUR STORE IN WILKINS, PA AND WAS VERY SURPRISED TO FIND A WONDERFUL SALAD AND A VERY GENEROUS PORTION OF LETTUCE. I HAVE ALWAYS GONE TO THE WENDYS IN WHITE OAK, BUT RECENTLY THE SERVICE AND THE FOOD IS NOT UP TO PAR WITH OTHER WENDYS. | |
| Greensboro | 8/12/10 |
| Rotten food. No call back. Garbage. | |
| Diane Perry | 6/29/10 |
| This is in regards to Wendys in Staten Island, NY ...141 E Service Rd ..there is a manager named Deanna who is extremely verbal abusive to the staff. Deanna talks to this workers most of whom are teenagers horrible. She is constantly suspending and firing and rehiring workes..making constant threats at them .This is a totally wrong ..and something needs to be done or she needs a course on how to speak to speak to people and how to be a manager. | |
| Deanna Taylor dayton ohio | 7/15/10 |
| I am furious. I went to the Wendy's on Far Hills ave in Dayton Ohio. today. we drove in around 9pm. We ordered the new Chicken pecan salad which was 5.99. we also ordered a baked potato chedder and bacon jr cheeseburger. after we were given the total of 9.57. As we pulled up to the window to pay the lady stated that they had no salad. no lettece there fore we could have no salad. we had already paid , she asked me then if we wanted something els so i ordered another baked potato and a frosty. instead of re ringing the order they gave us the new order and acted oblivious. I asked the lady at the food window why the price was the same. she kept talking about the salad was 5.99 ect/... i then stated several times that we did not get a salad. so eventually the lady through a dollar out the window to my friend. this wendys was very unprofessional and very rude. i am so mad that i was unable to get my salad i have been wanting to try it. they are too lazy to get some more lettuce made to make a salad. there is no customer service anymore. i will never go there again. | |
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