Wawa Corporate Office & Headquarters

"I am a regular customer at the Wawa at 1550 Chester Pike in Folcroft, PA. What annoys me is the blatant racial profiling of its customers. They tend to ask Black customers at the cash register Is that it all ? In short, do you have anything in your pocket? So many times, I have stepped out of line to see if they asked the White customer behind me the same questions. Some times they do. Many times they do not. It doesn't matter whether I have a suit on or not, or just walked in the store and went straight to the counter. The Wawa store at 3 N. McDade BlvD in Glenolden, PA was more blatant. I stopped going to that store altogether. I was working for a retail store in the 1990's when Loss Prevention first started requiring cashiers to ask Is that all. It was because shop lifters were getting off from prosecution because they said that they just forgot and put the merchandise in their pocket. TI have complained to corporate once before and no one ever returned my call."

My store complaint is store 790... Renee Brown is so rude and don't know how to talk to her coworkers... She plays favorites with the Mother and Daughter that work there. They are allowed to go in the safe they can tell other employees what to do. They are not shift managers. Renee Brown needs a lesson in diversity, I think she is prejudice,and she won't give you hours if you don't kiss her ass. I think she needs to be trained before going to Fl on how to treat all races of people. I am at the point where I feel like when I work with Renee Brown she make it a hostile environment work place because she constantly make negative remarks about me with the mother and daughter employees that work there because they are all good friends. I am not sure if they came from the same WaWa location prior. I like working at WaWa I enjoy the relationships I have with my customers. Some come on Sat and Sunday because of me and my smile and my quality customer service manner. I would suggest that Corporate takes a look at this store. I also suggest that they review the tapes. I think It is a injustice that Rene Brown can take almost a week off to move and wawa pays her heating bill. When I lost my 40 hour a week job and explain to her that I need a little time off to find something so that I would not become homeless. She got upset cut me down to 4 hours per week. Hired new people and told me she has someone to work and that she will only be given me 4 hours. I have been employed since 09/2011. This store need to be investigated only because of her, she may have Corp fooled.. Corp can review store tapes to see that she has let this mother and daughter go in the safe to get get change for cashiers. I suggest you do a employee survey on her and you will see very few in that store like her. I guess this is the way WaWa treat the non manager personnel. It is a shame. If I did not find myself a full time job I would have had to live off of 4-6 hours per week that Renee Brown schedule me for. It's a pity that racism exist in WaWa. When money is green. I was a customer for years before becoming a employee. And I can't understand how Renee Brown can represent WaWa as a GMA with this type of behavior.The store has a new GM and he is open to hearing what the workers have to say. I think going forward with the new GM that is fair to everyone our WaWa team will be better off. He treats everyone with the same respect. If Renee Brown is going to FL as a WaWa manager she needs a lot more training.

You have a problem at the Ardmore Store. One of your managers has more than a professional relationship with an associate. The associate has the manager in a difficut position. I am a customer and overheard a not so private conversation (other employees know about the relationship). My suggestion is to transfer peaple to other stores. You will be facing a sexual harassment suit if the manager does not do what the associate wants.

Customer service was lacking this past Saturday, March 10 at the WAWA at 11th and Rockland in Reading, Pa.I had just finiashed filling my automobile with gas to the tune of $45. when I attempted to start the vehicle again , it would not turn on.I began to call different folks to see if I could get a jump, nobody was home, I called AAA for their services, within 30 minutes they were there.When it became apparent the car would not start and needed towing, then a associate of the store came out screaming and yelling at the driver to move the truck and the car, stop blocking the gas pump. Believe me when I say this was not my intention that day to buy gas and then just park my car there to block others. I true customer service driven employee would / should have came out and offered assistance and determined what the problem was and questioned the time frame that we would beable to move the vehicle,by the way this took all of 3-45 minutes total. I then went in to discuss how rude and unprofessional this associate was and the circumstances. The best the manager could come up with was to say just ignore her. A very unhappy not to return to this store again former customer in Reading, Pa.

I've recently filled out an on-line application and it has been a week and i haven't been contacted or nothing. This is a disappointment because i wanted to be a part of the wawa family and be able to proudly say that my first job was at wawa

Dear Mr.Howard Stoeckel and Wawa Team Members, My name is Maureen Romero and I am writing this letter on behalf of myself, and other residents in the area. As a concerned mother and resident located less than 200 feet from a proposed Super Wawa site, I naturally have many apprehensions. The proposal I am speaking of is located at 50 Haddonfield Rd. Cherry Hill, NJ. I cannot begin to stress the impact that this SuperWawa will have on our neighborhood. My main concerns are quality of life, the integrity and viability of the neighborhood, and auto and pedestrian safety. First, let me make it clear we like Wawa. We are patrons of Wawa. We admire the customer service, visual interior and exterior maintenance, and operation standards that you achieve. However, a Wawa should be adequately located nearby a residential population, not in one’s backyard. This particular proposal consists of at least 15 homes located within 200 feet. Not to mention, numerous homes just outside of 200 feet. While the proposed site is zoned business highway, the buffering fence is where the zone changes to residential. There are at least 8 streets full of homes that will be affected by this development. Residents closest in proximity, will suffer the most important loss of all, the loss of quality of life. There will be no children riding bikes, neighbors safely walking their dogs, families’ barbequing outdoors, and the like. Our time will be spent picking up trash from our yards, preventing trespassing on our properties, , and brainstorming ways to live with the various impulsive noises and light produced from a successful 24/7 hour Wawa. I understand that Wawa wishes to serve patrons from the local neighborhood, but there are more reasonable alternatives to achieve this. The Cherry Hill Police Department evaluated the proposal and noted concerns. From the report, I learned that I was not alone in my opinion that the 22ft wide Yale and other neighborhood roads are not designed, intended, or prepared to handle the dramatic increase that a SuperWawa will bring. One of the closest roads accessible to the Wawa only has 15ft of asphalt, and is a school bus stop for several Cherry Hill schools. The stretch of Haddonfield Rd where the Wawa is proposed has an accident history. Analyzing historical accident data from the last five years, one main fact stands out. When the Toyota was open for business, the average accidents per year (on Haddonfield Rd between Maple and Church) were 74. Since the lot has been vacant the accident number has decreased to an average of 47 per year. The number of trips generated by a Wawa is considerably different than those of a car dealership. The car dealership hours were Mon-Fri 9-8, Sat 9-5, and closed on Sun. The Wawa gas and store will be opened 24 hours a day, 7 days a week. If modifications are not made to Haddonfield Rd, how many accidents a year can we expect to see? It is my belief, that to improve automobile safety a deceleration lane should be added for Wawa patrons entering from the northbound direction, and a “left turn only” lane added for patrons entering from the southbound direction. While examining Wawa’s own website, I read that they prefer 2 acre lots, 12 gas pumps, and a 4500 sq ft store. The Haddonfield Rd proposal is 1.8 acres, 12 gas pumps, and a 6100 sq ft store, hence the tight fit. The traffic light at the shared (between Advanced Auto and Wawa) exit driveway is currently a delayed green. The question has not been brought up about the possibility of traffic backing up into the Wawa site. Also, there is an undeveloped lot on the other side of the Advanced Auto and I do not believe that future development of that lot has been taken into consideration either. It seems as though the size and/or dimensions of the lot are not compatible with the circulation, mobility, and safety precautions needed for a productive Wawa. Additionally, there is not sufficient pedestrian accessibility to the site. Not all Wawa patrons drive. Older children and other individuals will choose to, or have to, walk to the Wawa. Neither Haddonfield Rd nor the surrounding neighborhood roads are equipped with sidewalks or bike lanes. In 2008, there was a pedestrian death. A 17 year old girl was hit and killed, while walking to work at the local Subway Restaurant. The accident occurred on Haddonfield Rd right between two of the proposed Super Wawa entrances. As it stands, it is unsafe for pedestrians to travel to the site. Other site entrance/exit safety issues are present and noted in several documents that are available for your review. I understand that the company started out as a family business and I commend Wawa on its success. I believe that some of those family values that made the company the success it is today, will aid in compromising to come to a solution that meets the needs of the adjacent residents, the surrounding neighborhood, Cherry Hill Township, and Wawa. As it stands, there are variables both within and without of the control of Wawa, such as; offsite traffic, pedestrian safety and accessibility, noise created by late night patrons and delivery trucks, littering and loitering, crime, and car and truck idling. Wawa should do the right thing and strongly consider if this is an appropriate location for a Wawa Superstore. I am hopeful that with the receipt of this email that you will do as I did, and begin to understand the full impact that this proposal will bring to the area. I understand and support your desire to bring business to Cherry Hill, and am willing to do what I can to help to facilitate that. I even have a few local alternate locations in mind. I am expressing these issues to you because you are in a position to validate these concerns and take the necessary steps to provide the safety measures that are needed in this important situation. I hope you are able to contact me to speak further about this matter. Sincerely, Maureen Romero romero12@comcast.net 856-912-0271

My drivers license had just expired the day before I went into Wawa to buy cigarettes. The cashier swiped it & said sorry I can't accept this. What!? It had my birthdate on it, but that's just not good enough. They said the system won't let them complete the transaction. That's bull. Before when I had forgotten my ID, they just punched in my birthdate. It should not be this difficult for a 36 yr old to purchase cigarettes! I've seen them ring up cigs without the need for scanning many times before. Clearly this cashier just felt like being a jerk, as I immediately went to another wawa & my ID scan went through just fine & was sold a pack there. Wawa's ID policies are absolutely ridiculous & void of common sense. Enough of this nonsense!

As a Wawa Employee and customer, i see both sides of every argument here. Getting promoted is like pulling teeth in this company. Its fantastic at the corporate level (Associates in Need Fund, Stock, 401K with dollar matching, Benefits, Weekly pay checks, Overtime, Holiday Pay). It's not easy work, in three years i can count how many times ive been given a formal break, and even then it was a "working lunch." In addition, I've been a loyal and conscientious employee, only to have my Bachelor's degree discarded by management. I have been pushing for a promotion for at least a year now only to be kept chomping at the bit with various different excuses. Now, I'm so financially unstable I'm getting full time hours but sinking further into debt. My managers had no help for me in terms of a raise or sooner promotion. If it's one thing this company has been good for, at least in my case, it's passing over qualified, long term employees for higher management positions in favor of new hires that are quick to kiss ass. They expect you to work in all weather conditions, regardless of commute time or personal qualms. And there is no company policy stating you HAVE to pay for your sandwich first during the day prior to picking it up. Actually, we aren't supposed to hold sandwiches hostage, it teaches the customers we don't trust them. However, the story changes between 11pm and 7am as the employees are fewer and the levels of intoxicated customers is higher. and when the cashier Scans your ID at the register, they arent stealing your information . . the notion of talking to an attorney for that is absurd. Cashiers Scan ID's because they can be scanned in order to verify the ID isnt fake and the age for tobacco purchases. . .we live in an age where very few people do math in their head. come on now.

Why doesn't Wawa support its veterans who return from active duty? Obviously the Uniform Services Re-employment Rights Act (USERRA) it either ignored or wawa doesn't understand.

I am an ex- employee. Today is February 5th, and I still have not got my w2. I hope I don't get it until after the 15th, because on that date I will be calling the IRS, and reporting them. They will be fined and audited. I guess they think people who worked for them are stupid, and don't know how to find out information about stuff like this. They have my right address, so they can't say it is that. I have called on 2 occasions, and was told something different both times by 2 different people at corporate. I am so glad to not have them to deal with at all next year.

To the lady who was given 2 5 dollar gift cars instead of stolen money: First I cannot believe your situation was handled this way. Process would have been to give you your money back and deal with the loss later. The gift cards you where given are delivered by corporate, and pre-loaded by them. If they where empty, maybe something fishy is going on there also. I would suggest calling 1-800-444-wawa, and talking to someone there, they will at least reimburse for gift cards. To the disgruntled gentlemen who did not get shift manager. That choice is not made on how long you have been in the store, or anything else. That is solely up to manager, and unfortunately they do not have to explain themselves to associates on there decisions. Also, W-2s have not been recieved by employees yet, They where not mailed out till the last date, the 31st, so no one is holding yours hostage. To the mother/daughter, There should be no problem with you two working the same shifts, as long as neither one of you is manager/shift manager. Policy is fine with relationships of most types, as long as one is not in charge of the other. Anyone complaining about Cig's, And gas prices. We have not raised our newport profit margin in 2 years. The increase was solely from newport, not from us. Gas prices fluctuate on price of oil. Thats just how that works. No one here is gettng rich of gas prices.

Hi I'm a ex employee at wawa store 944. And I would have to say that the management sucks. I worked there for over 3 years and each year it has gotten worse. The managers coursing and getting loud with people. And how they yell at you for something you didn't even do. I am so glad that I don't work there anymore. Making employees staying after their Schudled time and then they argue with you about leaving.

I work at wawa for almost a year on third shift.I was hired 2 days before this other girl well a shift leader position came up without me even knowing it.The girl that was hired 2 days after me got it because she was friends with the lady that was shift leader on third.She was moving to second shift.I went to managment about the fact that I worked hard to get my diploma and she didnt even have her highschool diploma.After I complained I was threatened by the 2 I worked with on 3rd.I went to the office about it and nothing was done so I walked away from that job.I feel I was done wrong.Oh yea they still work there.And Corporate never contacted me back.Oh yea by the way where is my w-2 its the 30th of Jan..All of your employeess got theres already so where is mine

i am not writing this as a disgruntled employee but as worried child and friend. I had worked at a wawa. Both me and my mother worked at a new store. we both applied since we both needed the job, but we figured one would and the other wouldn't get the job. Well we both got the job. we informed the GM that we were mother and daughter, he told us to be quiet about it so we did, with a few slips. i later left due to stress. i worked hard and was bullied by an older woman on the shift after me. she would say i did not do my work and complained about me. that deli was spotless and most days everything would be done. we hardly had people on the 2nd shift unless we had the boss's pet as the manager then we had more people. i tried my hardest but i could not take the added work from 1st not always doing all they could and just leaving when it was their time and third shift complaining about how busy it is and how we need to do their work for them. but then have them riding carts around the store at night and handle food without gloves and hairnets. since my leaving i was told i could come back to the company but i had to hear from my mother that i was not to work there bacuse i was her daughter. the GM can hire his brother in law as a gas attendant and try to push him into the manager position then get his girlfriend a job at another wawa, but i was not allowed back. employees wish i could come back with the exception of the night manager. my mom is constantly having her hours taking from her and being lied about from the same night manager. please someone help. these employees are in need of hours and to work and this store is just taking the good people for granted and letting the terrors reign.

What's going-on with the woman cashier in Store # 442? Thief named Lois.. I’ve been a Wawa customer for over 40 years now, and for almost two-years (1979-1981) was an employee working at three different locations during that time. The reason that I decided to write this letter was due to an experience I had earlier this week, at the Wawa that I stop into on my way to work in Philadelphia. The store that I’m referring to is the Wawa in Woodlyn, at the intersection of McDade Boulevard & Bullen’s Lane. I normally stop there on my way from home in Brookhaven to I-95 three days a week. This past Tuesday morning though while paying for my Coffee, Daily Times and Donut, I was given incorrect change by the cashier. I gave the woman-cashier (Lois) a Twenty dollar bill after which she gave me some coin for change. At the time she had money lying out on the counter behind the cash register, and seemed to be counting it. There was no-one else in line with me at the time, and after receiving the change I continued to stand there waiting for the remainder of my change. After 20 seconds-or-so, I asked Lois, “Was that $20.00”? Meaning to say, did that cost $20.00? She understood though, and replied, “You gave me a ten”. I explained to her that I know what I gave her, as my wife gave me the same twenty before I left the house and it was all the currency that I had on my person. Lois responded by giving me a look of displeasure, looking to someone behind the sandwich-counter and calling for ‘Joe’. Seconds later, she handed me a piece of paper and said, “write your name & number down and we’ll call you later if we come-up over”! By this time several other customers were next to me in line waiting to pay for their goods, so I decided to trust Lois and leave the store, expecting to hear back from them soon. Unfortunately, I never received a phone call so at around 9:00 AM I called the store requesting to speak with a manager. Whoever it was that answered (perhaps MaryAnn) said that the Manager was “out on disability” and proceeded to ask how she could help me, so I explained to her what had happened earlier. She told me that I’d need to call back, since the cashier’s don’t check their drawers before 9:30. At around 9:50, I returned a call and spoke with the same woman, who after being asked if Lois was $10.00 over replied, “the drawer’s came-up short”. I felt insulted to be told this information and suggested to her that she has a problem there at the store, as I knew positively that I had handed Lois a twenty dollar bill earlier. She spoke with me for another minute-or-so before explaining that she was unable to issue me a monetary refund, but would like to offer me two $5.00 gift-cards. I thanked her for her consideration, and agreed to come-in to pick them up later in the day. At approximately 7:40 PM, I showed up at the store and asked to speak with whoever was managing the store at that time. I was directed to a young lady who asked me how she could help and I explained to her what had happened earlier when I was short-changed. While explaining further that I was told to stop in to pick-up the two gift-cards, she remembered being told about me earlier, retrieved them from under the counter and handed them to me. I then thanked her and left the store. Each of the cards had the words “Please accept our apologies” with Wawa written in the lower-right hand corner. This evening at approximately 5:15 PM, I sent my son to our local (Brookhaven) Wawa to pick up a few things before dinner and gave him the cards that were given to me to make the purchase. He returned home upset & embarrassed after being told by the cashier that there was no-balance on them. I’ve only got three questions; Just how tough is it to hire honest/conscientious cashiers these days? What do you recommend I do with these two empty gift cards, and does anyone there at Wawa Corporate even care?

I got gas at wawa on Dec 29th. They put a hold on my credit card for every penny that was in my account. As of today the money still hasnt been released. I don't see how it should take over 2 days to release my money when sales should be closed out daily. I will never use a credit card at that place again.

WHATS WITH TAKING MY LICENSE AND SWIPING MY INFO I WANT TO KNOW WHERE DID THAT INFO GO I AM 35 YRS OLD AND HAVE GOING TO WAWA FOR YEARS THE CASHIER KNOWS ME NEVER ASKED BEFORE FOR ID , SHE JUST ASKED TO SEE MY ID. I WAS PISSED WHEN SHE PUT IT THROUGH A SCANNER NOW MY INFO IS WHERE I DONT KNOW , HOW SECURE IS MY INFO AND WHAT IF IT FALLS IN TO THE WRONG HANDS AND SOMONE TAKES MY ID ,,, I WOULD LIKE A RESPONSE FROM WAWA ON WHERE IS MY INFO GOING ... EMAIL ME AT CADYCTX@AOL.COM I WILL BE CONSULTING A ATTORNEY TO SEE IF THIS IS A INVASION OF MY PRIVACY OR THIEF OF MY INFORMATION , ALL THE CASHIER HAD TO DO IS LOOK AT THE CARD , HOPE EVERYONE WHO GOES TO WAWA NOW KNOW IF THEY ASKED TO SEE YOUR DRIVERS LICENSE DONT LET THEM GET A HOLD OF IT AND SWIPE YOUR INFO ,, WE ARE BECOME A POLICED STATE

i would love to know how a six cent increase for you on Newport cigarettes translates to a seventy cent increase to your cutomers. I used to go into Wawa at least five times a week buying other items as well as cigarette. Now I will give my business to a company that doesn't use such a small inrease as an excuse to jack up a price as hihgh as you did. No other brand seemed to go up as much. Not even the non menthol Newports. Blakeslee PA

WHAT IS COMPANY POLICY FOR ORDERING FOOD, HOAGIES, ETC., AT THE DELI COUNTER? DOES CUSTOMER PAY FOR FOOD AS SOON AS SLIP COMES OUT OF PRINTER? DOES CUSTOMER ORDER FOOD, WAIT FOR FOOD, THEN GO TO CHECKOUT, AND PAY? Last night, I ordered a hoagie, and the woman behind the counter told me to go pay for it, because it was wawa policy to pay before I got the food! That was the very first time for this, and I almost was ready to walk out of this store. IF wawa policy is to PAY for food ordered, BEFORE you get the food, then PUT A CASH REGISTER at the DELI COUNTER. I will not order food, stand in line, pay for my food, go back to deli, get my food, then go back to counter and pay for other item I decide to buy... This just does not make any sense to me. This woman treated me like I was going to steal the food I ordered. BULL, I AM NOT A THIEF.

Why was Ms. Edy in the WAWA La Plata, MD store terminated? Ms. Edy is a southern Maryland community treasure. Ms Edy has been the best public relations and outreach representative for any business or organization that I have ever come across. It has been my pleasure to have known her. With the inordinate number of options to buy food, gas or lunch so numerous in the La Plata area, Why would WAWA think anyone in the southern Maryland area have any reason to ever patronize WAWA for any product or service? Please reconsider the personnel action taken against Ms. Edy. Otherwise, I will personally organize a campaign to boycott WAWA's nationally. Joel Hill Investigator 301.535.8413