80 S. 8th St. Ste. 224 Minneapolis, MN 55402
(612)872-2657
Reviews For US Bank Corporate Office
john  | 5/8/12 |
| Worst bank ever!!!!! Tried to pay off an auto loan early and they are making it impossible. First they said my bank is saying I have insufficient funds which is a lie. Than my bank sends them a statement showing I have had the money in the account for longer than the date on the check. Which now us bank cannot find any info or my check so I have to put a stop payment on that check because its now lost. Another 30 dollars out of my pocket!!! Issue another check to us bank and now they are saying they havent recieved this check. Wow been paying on this loan for almost five years and never had a late payment or missed a payment but cant seem to pay it off. Still dealing with this 3/27/12 and now its 5/7/12 and still not paid off going on my third check I guess. Also have a home loan with them and well lets just say theres not enough space here to tell how horrible thats been!!!! | |
| Derek | 5/8/12 |
| Yeah yesterday I got gas at a big red station a block from my house and only put 20.00 dollars in the tank I check my account today and see that I was charged 74.00 called big red and they said they got calls like this all the time about us bank they said no matter how much you spend or how at the pump they charge you 54.00 dollars just to swipe the card she told me that they usually give it back in 5 days so I decided to call us banks corporate office and when the audimated service asked me for my card number and pin I gave it and it saidt that my account doesn't exist cant get anyone on the phone and wheen I do they transfer me and so on and so on but yeah I guess they have decided to screw their customers over and keep our money for days weeks months at a time to draw interest of all of our hard work with service and bullshit charges like this its just a matter of time before millions of people walk out their doors and into a better bank so way to go us bank when people have had enough you'll go bankrupt! well except a ceo that will scyphon off a billion first for his retirement. GFYS! | |
| J Garrity | 5/16/12 |
At there suggestion I refinanced my US bank Loan; it took 5 months! There offices were spread all over the countty Every package of documents wee lost and had to be resubmitted several times Now I am siubjected to a dozen or so offers evry month by mail and daily phone calls advertising "New Offers" | |
| Brian Ackley | 5/18/12 |
| My wife worked at the Coeur d'Alene call center, which services US Banks credit cards and she was terminated from her job because she was sick! They, being her manager, forced her to go to work even though she was actively throwing up, had bad diarrhea, had a fever, was constantly coughing, and couldn't talk! She was threatened with a write-up because she would receive numerous occurrences. In a call center, how do you do your job if you can't TALK to customers?? She tried to get early leave but their stupid Command Center told her that they couldn't afford to lose her skills! But they were sending people home early from her call center, and from two others, that possessed her skill set!! So their Command Center people are allowed to lie to employees! And, the manager from the Business Department in Coeur d'Alene actually LAUGHED at her because she couldn't talk and was sick!! This went on for two days, then she got a scheduled day off. On her next work day, I personally took her to the doctor thinking she may have Strep throat, since two other employees with CONFIRMED cases of Strep reported to work!!! Obviously due to threats and punishments from the company! The doctor tested her for Strep and told her to stay in bed for two days, which means no work! She still couldn't talk at all and had the chills and fevers. When she went back to work, her manager and the Department Manager took her into a small room to FORCE her to sign a write up. She refused due to her attorneys advice to sign nothing from them without his approval. (She has an attorney because she filed a workers compensation lawsuit against them due to their cleaning crew using extremely harsh chemicals incorrectly and the employees have no access to the MSDS book. She was sent to the hospital from work on one occasion.) Kelvin, the Department Manager, stood up and demanded she signed it. She said no again. He got in her face and again demanded he sign the paper, she said no and got up to walk out of the room. He stopped her by standing in her way demanding she sign the paper. She backed away and said no again and demanded he get out of her face. He then stepped closer to her and crossed his arms which brushed up against her breasts. (In Idaho, that is at minimum an Assault 4 according to Officer Matheney from the Coeur d'Alene Police Department, could be a sexual assault due to him touching her breasts.) She again said no and if he didn't back away, she would throw her iced coffee on him. He then terminated her employment. And of course Traci, her actual boss was sitting in the room the entire time. My wife didn't think it was fair because her boss Traci, issued her occurrences when she stated to her, and other members of her team, that she would not. So managers at US Bank are allowed to lie. And Department Managers are allowed to assault their subordinates! And because Idaho has very loose labor laws, this type of behavior IS ALLOWED! If it isn't allowed, the employee has to hire an attorney and take them to court!! DO NOT EVER WORK OR BANK WITH THIS COMPANY!!! They are a terrible place to work for or bank with!!! | |
| Marty L | 4/9/12 |
| On Saturday, April 7, I wrote a personal check to a merchant, from a US Bank account, and for the first time in my life, my check was declined. The account contained funds amounting to about 20 times the amount of the check. After following the procedure on the decline receipt, and speaking with the bank representative, it was determined that US Bank, in processing another transaction, had associated my drivers license number with another account, belonging to a completely unrelated person, with insufficient funds. While they indicated that they had rectified the error, I was told that my account would be inaccessible to me for at least 72 hours. Unbelievable. The bank makes a mistake, impacting and embarrassing me in front of a local merchant, and then denies me access to my money for 3 days. There are 2 things I want from a bank: 1) Protect my money 2) Make it available to me when I require US Bank has demonstrated that they're capable of neither, and punished me in the bargain. They're now my former financial institution. | |
| irritated | 3/26/12 |
| My husband and i have an account through us bank we had a savings and a checking account well we didn't know that when u transfered money from the savings to the checking account after six times of doing so a month your charged $15 ok fine i understand that but instead of charging us the $15 each time after the sixth time they waited 3months and then charged our savings account $300 wellthat is very wrong in my opinion if they would have just taken out the 15 after every time we would have noticed it and not have made transfers. Even in our statements each month it didn't show anything THE LAST THREE MONTHS!!!!!how do you explain that???? Oh wait they won't and they won't refund us our 300 back!? Wow What a bank not like we tried screwing them over no just transferring MY MONEY the money i work Damn hard for!!!! | |
| FIELDS | 3/13/12 |
| I had a kitchen fire in my home on Dec. 23rd. My insurance company Farmers have been great. They covered all of the damages. However, because US bank holds the mortgage, the damage claim check was issued to US bank and myself. They have had the check/money since early January 2012. Every time I called I would get someone different, who each time had a different level of how to do their jobs. I am using Lowes to redo my kitchen. One agent says that Lowes needed a W-9, once I intitated that with Lowes I was told by a supervisor that Lowes was a company they worked with several times and they didn't need a w-9. I was then told that a check was issued. I called to follow up and found that no check was issued, and that Lowes did need a W-9 due to the labor involved. When you fax something to them, it takes three days before it will reach your file. I have been giving misleading information which has wasted the entire month of Feb. Its now March, I received a check, Tues, 6th, but when we tried to process the check through Lowes system, it was rejected. (BECAUSE US BANK FORMATTED THE CHECK WRONG). Now US bank is telling me that I have to send the check back so they can redeposit the check back into the account before I can be issued another check. They are holding over 14,000.00 of my money and can't issue another check until the other is posted (which will be another two days or more). Since when does the monies from any account is deducted before the check is cashed? The policies for this bank is not geared towards its customers, but the greedy banks way of holding on as long as they can. Here I am living in a temporary shelter, but they can't send another check,,,,,As soon as I have cleared this hurdle, I am diffently moving by business elsewhere, and encourage as many people as possible to do the same. Bastards! | |
E. R.  | 3/2/12 |
| I too am a casualty of the mortgage industry. U.S.Bank and the broker falsified my documents concerning income and value of the home. Now I am financially screwed and asking any politician to get involved is also a joke. I have been told to quit writing or emailing as my correspondence will be disposed of. Nice, very professional organization. Blame it on the new CEO Richard Davis. Unfortunately, he considers his employees other than assets to the company and turn over is very high. | |
| Jacqueline Ford | 3/1/12 |
| I've had a credit card with U.S. Bank for many years and pay them either with check from a checking account I've had for many years or occasionally an online payment. On Feb. 2, 2012 I sent a check to pay my US Bank credit card..on March 1, 2012 I received a phone call from US Bank employee "Roxanne" telling me that my checking account number was invalid. I explained to her that that was not possible, that it was a long standing checking account...and...there had been at least 25 other checks written from that account since that date...and...US Bank was the only check said to be invalid!! RIDICULOUS...to say the least. After contacting my bank and explaining the whole problem to them...they checked with two other departments, got back to me and told me that the problem was that.... US Bank was at fault!! THEY had made a mistake when inputing my checking account number which in turn made my checking account number look invalid and did not accept the payment to my credit card card account. After getting back to "Roxanne" and explaining that US BANK was at fault and explaining to her why and how...she asked me for the correct account number and routing number. I gave them to her. She asked me to repeat the number three times..which I did. She then asked me....FOUR times...WHEN did I want to payment removed from my account. I told her...the payment was mailed on time, received on time...and the money SHOULD HAVE been removed from my account when the check was received!!!! So...obviously...(STUPID)...remove the money NOW!!!!! This went on another 5 minutes and I asked to speak with her supervisor. Her supervisor got on the line and was slightly more explanatory than Roxanne was...saying that "if" the problem was caused by US BANK...then the payment would be made, no late charges would incur and all would be fine. Yeh right...after my blood pressure was sky high and I was close to having an asthma attack! THIS PROBLEM SHOULD NEVER HAVE OCCURRED IN THE FIRST PLACE!!!!!!!!!!!! I SHOULD NOT HAVE HAD TO GET SO UPSET AND HAVE TO CONTACT MY BANK IN ORDER TO PROVE TO US BANK THAT ..US BANK HAD MADE THE MISTAKE!!!!!!!!!!!!!! THE PERSON RESPONSIBLE FOR THIS MISTAKE SHOULD BE FIRED! But...the "processing department" cannot be reached by phone??? What office facility does NOT have a phone???????? Pretty convenient. One department after the other covering up for each other while customers have to be upset, annoyed and treated with disrespect by ignorant employees!!! | |
| Cheryl | 2/20/12 |
| Have been asking for the online bill pay to give a confirmation number when you pay a bill online.....they seem to think this is not necessary...I have received calls asking where my payment was...I print off the page when I pay it...but, there is not a confirmation number they can pull up to see that I have made my payment for the date and amount I have on the receipt. US Bank....you are a large enough corporation to be able to make sure a confirmation is assigned to a payment...this is the only online bill pay in American that DOES NOT GIVE A COMFIRMATION NUMBER WHEN YOU MAKE A PAYMENT !!!! | |
| Jason h. | 2/20/12 |
| My wife has an account at us bank but my name isn't on it. I went through their drive up and gave them a $100 bill and wanted 5 twenties. They asked if I had an acct there to which I replied my wife did. They refused to break my $100 unless I signed up for an account. Unbelievable! I've never had that happen at other banks! And they expect me to want to open an acct now?! The GALL!! | |
| clark | 2/18/12 |
| They spelled my name wrong... I told them... they still sent my bank card with the spelling error. | |
| Patricia | 2/17/12 |
| Unfortunately I am one of the casualties of the mortgage industry and the economy. I will likely lose my home through foreclosure. I have a first, with BOA and a second with USBank. I have listed the property for short sale and am awaiting final approval from BOA and USBank. USBank refuses to approve the short sale because of a $2,000 difference. They want $8,000 and BOA has offered $6,000. USBank would rather the house be foreclosed upon rather than accept the $6,000. This is indicative of USBank's business sense. This has been a difficult situation for my family. The stress has only been compounded by the USBank representatives, especially Trevor (aka #RKT) who have been nothing short of arrogant, rude,condescending, pompous and patronizing. It would behoove USBank to fire the lot and hire people that can at least "pretend" they care and want to help. | |
| beverly ekdahl | 2/17/12 |
| I usually don't complain about employees---But after the way I was treated by my branch (Encino,Ca.)Being with this bank for over 5 years--I find my self looking for the corporate office to do so(these reviews don't surprise me)After depositing $21,000 0n Jan.4,2012 my husband was told the funds wouldn't be available to Jan.13th (we have previously deposited that amount with no proplem) so I called my branch to find out why I spoke with a Chris and he said he would have to get back with me---never did -proceded to call the 800-872-2657 number on my statement first spoke with Vivien who didn't seem to know much of anything asked to speak to Supervisor---Terry #17625---I was never treated so rudely in my life--I only wanted to know about the hold on our finances--He went on to tell me thats what that bank does and theres nothing I can do about it I told him I could close my account and go to another bank(I already called Wells Fargo and they said it was up to the bank to do that but they usually don't do it to good customers--were also customers of Wells Fargo and this never happened as we are excellant customers ----He (Terry)went on to tell me to go right a head and do that but I would have to wait to the 13th to get my money out(unbelievable)at that time I asked for his employee number and asked to speak to his manager he refused---- | |
| J. Auburn | 2/15/12 |
| read a book years ago called "Screwed,Blued, and Tattooed." it was about the Corp. world and surely must have been directed at U. S. Bank. the incompatent clowns running around like keystone cops, pretending to be bank employees would be better served working on a farm shoveling cow manure as well as their own bulls--t that they call customer service I work part time in the public sector, and am telling everyone I know to treat the US Bank like a leper colony! | |
| Frank Moody | 2/9/12 |
| This has to be the worst bank in the country. Since taking over they ran off a very competent and friendly staff and replace them with incompetent slow people and less of them. However the number of people sitting in offices ignoring customers has increased dramatically. In Addition I want to write a note to the local manager explaining why I will be leaving their bank and the bank is not even listed on the website. Also, they moved the atm machine and to reach it now you have to go through the drive up lane which usually means a wait due to the incompetent people working. Only an idiot would have placed it there. If you are considering this bank DO NOT PROCEED!!!!!!! | |
| Unbelievable! | 1/23/12 |
| I was trying to talk to a banker about money orders at 1-614-922-0107 and the guy that answered told me that they were really busy and did not have time for this and hung up on me. I then called back and he hung up on me again. I am very displeased and I am trying to find the home office number to complain. I would never refer anyone to this bank after being treated this way. | |
| Lillian | 1/21/12 |
| I have been with US Bank for 11 years now and they have went down hill over the past 2 to 3 years now. I had 3 checking accounts and 1 savings because it was suppose to help me with my overdrafts but did it NO. I was even getting my alerts late. I end up closing 2 and I am about to close down the other 2 as well I went with Chase Bank and so far so good I get alerts every time I use my debit card and I get treated so much better than I did with US Bank. I got a call today from bill pay through US Bank about one of the accounts that I closed and they told me they paid a bill that was suppose to have been cancel but was not now they want their 40.00 back or they said they will keep harrassing me by calling me, e-mailing me, and sending me mail. I am looking up information to see if I can file charges for harrassment if they even think about it. All they did is make me say put it on my credit report it will only last 7 years than it will come off. I am also contacting the BBB on Us Bank and report their services to them. I would never go back to US bank unless they say I will pay you a billion dollars to come back. I wouldn't suggest US Bank to no one at all I will tell them they are the worse bank to deal with. After I pay my credit card off I am closing that as well. | |
| Karen | 1/18/12 |
| Victoria in their fraud department is rude and useless. She sounds like she reads from a script!! Never will deal with this bank again!!!! Account is closed and they hold your money for weeks!! They state they have to mail your money and then give you fake dates that they mail it. Guess the pony express is who they use to mail funds. Funds were mailed over 7 days ago and still not here. Three different stories from three different customer service people. The left hand has no idea what the right hand is doing. Victoria also refuses to let anyone talk to her supervisor....hmmm wonder why?? My guess is that we are not the first to complain about her unprofessional attitude and lack of customer service!! It would have been easier to go to the branch and just withdraw our funds instead of letting these incompetents handle it. Do not bank with this bank!!!! We have an account with another national bank and the service is night and day!!! Richard K Davis needs to clean house in some of his banking departments and teach a customer service class to those dealing with the public in his company. What a disgrace they are!! | |
| Larry | 1/16/12 |
| WOW... Talking about Poor Customer service... This BANK wins hands down... i recently checked my account on line and noticed a Charge on a credit card that i did not make... I enquired about it as this cahrge was made a s store Called NEW SPORTS SHOP... It's unreal how they say i used my card in this store which is supposely in Michigan on the 9th of Jan 2012 and im sitting in Afghanistan working... During my chat with this poor banking Costomer service, i informed them if they google the "NEW SPORT SHOP" that they would see that its a scam and that many other people are having the same issue, then they informed me that they called the store and the merchant said i did use my card there... Funny how this bank just takes it for granted that a so called merchant that they cant contact, and numberous scam articles on the interent about this Company and they still say i made this charge... IN STORE TO BEAT IT ALL...I must be good to travel from Afghanistan to Michigan in one day to charge $8.90... Well US Bank is losing lots of customers due to there poor customers service and lack of customer apprecition... Well thank you US Bank, im now looking for a new banking that appreciates a good customer.. US BANK should change their name...Since i support the United States Military who gives this bank its freedom to conduct business, its just a shame that they treat retired Military and civillians this way over this type of instance... I hope everyone leaves this this bank.. I SURE AM... | |
| Rose Cullen | 1/9/12 |
| Can I sue US Bank for each county of violating the Privacy Act? I have asked them 4 times in 3 weeks to stop sending mail period, let alone an incorrect address ! They also voided a bunch of online payments and didn't let me know. (They apologized lol.) Has the board of US Bank recently hired some new leg-breakers to work for them like every other BIG BANK? I am going to the first credit union that will have me in Nevada. | |
| | 1/9/12 |
| I used to LOVE us bank but now something's changed...I've repeatedly asked (twice at the branch, twice over the phone) to stop mailing info to my physical address but they won't relent. The latest is mail introducing me to web bill pay (I've had it for over 7 years) is from VP Terri Kaase--guess I'll have to sue them to get them to stop--how much can I get for each violation of the Privacy Act? I must have called them a dozen times since opening this new account 3 weeks ago, I'm dumping all my accounts and moving to the non-profit credit union once I find one that will take me in Nevada. Do they want to lose customers, honestly I wonder.... | |
| Dwayne Fletcher | 1/10/12 |
| I made a deposit in my account of $1000.00 to cover an only bill pay check that was scheduled to go out. Everyday for a week I went on line to check the status to see if the check had cleared because the previous month the check did not clear. Very important to me that it go through this time. On Friday the check had not been presented to the bank and my funds were still in the bank. On Saturday morning the same. On Saturday the 7th in the afternoon I checked again to discover that the check had been returned on January 9th, (this was January 7th) The check was for $875 and my balance was $978.00. US Bank refuses to discuss the matter. I guess it only cost $30 to file small claims action and it is free to file a complaint with the Comptroller of the Currency. | |
| M Shafer | 12/21/11 |
| Worst experience in banking that I've ever had. I've had the account for about 3-4 weeks now and am going back to the one I left behind. Big rip off. They keep your money and tell you they have to hold it on a local check for 5 days. No other bank did that. All the while, US Bank was able to use my funds, but I couldn't. Rude people (Arnold, Missouri) and got nowhere speaking with them or their 1-800 number. | |
| Diane S | 12/19/11 |
| I originally signed up for a totally free over 50 checking acount with them, when I moved I did not close it imediately as I had it connected to some online payments. Well, they got my address change and I recieved on statement and started recieving regular advertisements from them (at least 2 a month) but for months they failed sending out statements. This did not worry me as I keep a good track of my deposits and withdrwawls, and had totally free checking. I discovered that they had stopped sending out statements to the correct address(they had no trouble with advertisements), as a rouse to cover the fact that they were charging me $9 a month maintenance fee now. Additionally, the charged me $5 for each statement they sent to the wrong address -- their advetisements still coming fine. They claiming they notified me while charging me for the returning mailings of statements. The US Bank is totally disreputable in my opinion. Avoid -- this will no doubt be one of the first banks to try to steal your money when another crisis occurs. | |
| rhonda smith | 11/11/11 |
| i recieved a cashiers check from this bankhow can this even . i had a bank varify this check with the number on it. they varified my name and the amount of the cashiers check twice over the phone. i had problems cashing it due to an identity theft situation i have been dealing with. a friend cashed it for me. then a week later i was told it was fraudulent and that the bank pulled the money outta his account. now im having to repay him. how is it possible for a bank to varify it twice over the phone and outta no where its a fraudulent check? isnt a cashiers check paid for like a money order? how can this be possible? | |
| Patricia | 10/24/11 |
| I've been dealing with US Bank for a couple of years now. Last month my mortgage payment (a check from US Bank to BofA) was stolen from my mail box. I went to US Bank and put a stop payment on that check which they charged me $30.00! I then called BofA and asked that they take the money out of my US Bank checking account to cover the mortgage payment. When they went to do that, US Bank declined to pay them. My branch of US Bank then told me to go directly to a BofA bank and pay it there and get a receipt. I did that and again my check was returned! My mortgage payment is now late and has accrued late fees and if my credit is dinged for this I am going to be hopping mad!!!!! US Bank told me they saw the amount was the same and stopped payment on my checks - THEY COMPLETELY IGNORED THE CHECK NUMBER I PUT ON THE STOP PAYMENT! Right now I'm in the process of taking ALL of my money out of this bank because they are unreliable and sloppy!!! Oh, they would not return my 30.00 saying that they did stop the two checks (but not the one I put the stop payment on)...sweet? They're losing a customer over this bullshit! | |
| Mary in Milwaukee, WI | 10/24/11 |
| I just received a $33.00 overdraft charge from USBANK. I called the minute I saw that my account was overdrawn online(several days ago) and asked them to transfer money from another account I had there to the overdrawn account, which they did and it put my account in a positive balance. Now, several days later they are charging an overdraft, when it's already been corrected? I called their customer service reps there and spoke to two of them and also a supervisor, and no one would remove the $33.00 overdraft fee. I was overdrawn only $12.00, but they charged me a $33.00 overdraft fee. I have read several recent banking articles online which state that USBANK (as of 2010) is charging only a $10.00 overdraft fee if you're overdrawn $20.00 or less, but apparently this is not true. With the economy as it is today and people being out of work you'd think that they would care about their customers. I have been a customer for over 10 years and I also have a business account with them......but that is about to change!! | |
| walla walla wa | 10/15/11 |
| The light above the night deposit box has been out for months. Talk about dangerous, wonder what would happen if we got robbed? Probably nothing... We have called and went in the bank to complain and they will not fix it. Then yesterday they threw our change order at my manager and refused to count the money. They called an hour later and told us that we shorted them $5 and they were taking it out of our account. but we didn't short them so they STOLE money out of our account! Lex is so rude when my husband called in the change order he hung up on my husband! I wish we could change banks but we are part of a franchise and don't have a choice. | |
| USS UNITED STATES Foundation Ed Zimmerman Jr CEO | 10/8/11 |
| With the increasing number of banks jumping on the band wagon I would suggest that US Bank NOT conform to the "lemmings". Customers of other banks will be moving to another bank for services. US Bank could be on the forefront. I see that there are complaints in your customer service. I haven't had any, but I noticed at other banks the service of friendly and courtious service varies, even so much as including racial impliments and shouldn't be allowed, but it does exist. I am preparing to turn over my personal accounts to US Bank. Thare have been too many anti-public activities by some of the other major banks in the line of mortgages, services, and customer appreciation. PLEASE don't conform to the other banks' ways, and I believe the public will thank you with their patronage. | |
| Jimmysan | 9/29/11 |
| It took over 4 hours and 5 trips to finally open an LLC checking account which should only have taken 30 minutes maximum .. The employee had to call her manager several times during the next to the last encounter for instruction in which her manager said Her Food Was Burning .. What a way to run a business .. Still my wife went back to US Bank the next day to finish up only to be told, "The employee will not be in until 10:30 (AM) and she is the only one that can work on this. Holy Cow .. I assume they finally opened the account for her. We have been with this @#$% bank for 10 years. USB Sucks!!!! | |
| 512124207 | 9/29/11 |
| This compaint is about phone number 513-639-6544 I am being threatened by a Cynthia who is calling my relatives and my Mother who is on her death bed! HOW LOW CAN YOU GO...US BANK WILL BE HEARING FROM MY ATTORNEY!!!!!!!!!!!!!!!! I HAVE 4 PAYMENTS LEFT ON MY CAR AND I AM FURIOUS! ABOUT HOW I AM BEING TREATED AND WAS NOT GIVEN AN EXTENSION 4 PAYMENTS!!!!!!!! SOMEONE SHOULD FIRE THIS COW!!! STOP VIOLATING COLLECTION LAWS AND CALLING CO-WORKERS AND FRIENDS AND PEOPLE OVER 80 YEARS OLD THAT ARE DYING!!!!!!!!!!!!!! THS IS THE WORST BANK OF MY LIFE...I WANT TO BE CONTACTED BY ANYONE OTHER THAN CYNTHIA..FIRE THIS WITCH!!!!!!! | |
| Violet | 9/21/11 |
| Don’t you care that most of your customers are complaining about your employees? Don’t you want to do something? It may be a waste of time but I will still add my complaint to the pile, if anyone cares. However, this is the last minutes I will devote to this. She (Tanya Le) is your problem not mine. I have been banking for over 20yrs & have never experienced such behavior before. Tanya Le, a teller (at U.S. Bank South Pasadena, CA 91030) is arrogant, snobby, and ignorant of her bank duties especially wire transfer. Sadly, it doesn’t end in just arrogance. She gets very hostile while trying to cover-up her lack of knowledge. Other tellers see her but they don’t say anything. But she still tries to pull them into her drama to create confusion & a window for her escape. Her wicked hostility toward customers should never be allowed. Also, its embracing that the one person in the branch, Tanya, who is supposed to know about wire transfer, does not. On 8/26/11, I got to the branch around 12noon. Tanya told me that other customers do not fill out wire form if they come before 1pm, yet she insisted that I have to fill it out, which I did. Although, I filled out the form completely, she was interrogating me, rolling her eyes, & asking lots of inappropriate questions (in her own words, to ensure it wasn’t stolen). She treated me like a criminal. Criminals probably get better treatment than I did. I was there for almost 3 hrs. Then, she told me that I missed the cut off time, that it will be sent on Monday. On 8/29/11, I called about the transaction. She claimed she sent it. I wanted the confirmation # or reference # but she did not give it to be. She didn’t allow me to ask any more questions. She called me names & hang up the phone on me. I was mortified/ humiliated again, so I did not call back. She puts working women to shame. I waited but the wire never got there, so I had to sell my shares & take > $18000 lost on margin call. A week later she called me & told me the wire did not go through & couldn’t tell me why. I told her what she cost me & insisted to know why. She said because I wrote business investment on the form. Why will telling the truth & writing business investment (for my brokerage acct) prevent a wire transfer? So, I knew she was lying. I told her there is no need sending it anymore since I lost the money I was trying to protect in my portfolio. She said she already re-sent it, so I called my broker & they wired it back to my US bank acct. On 9/16/11, I went in again for wire transfer & the same nightmare happened with Tanya’s behavior. On Monday, 9/19/11, I called to check on the transaction but was told she did not send it because she needs the swift code. I gave her both the swift code & IBAN # on 9/16/11 twice (on the US bank wire form & another paper with all the wire information stapled to the back of the wire form). On 9/20/11, I called her & she still hasn’t sent the wire. She insisted that I come in & fill out another form & she hung up the phone on me again. I usually work away when things happen; I do not complain but this is over the top. I realize my silence is escalating this behavior, so I called the bank manager but he wasn’t available. I went to a different branch & had a smooth transaction. It only took 10mins, very easy, & no drama. There are other banks out there, no need to put up with a nightmare teller. Even if you teach her wire transfer & send her to customer service training, she will still be a train rack waiting to happen, she needs to be fired. Tanya is a grown woman pretending to be a child. She does not conduct business transaction in a professional manner. In spite of all these, I was nice to her & never called her names or did anything to aggravate her short fuss. I was very professional; it was in my best interest to complete the wire. However, no matter how much information I give her she still gets aggravated. She claims her branch gets low daily visits but they still make her do all the work. Therefore, she called me nonsense & overbearing. She stated that she is very busy & don’t have time for nonsense woman. | |
| Elliott Fisher | 8/21/11 |
| Mortgage Division Have refused to remove a negative credit for one month that was caused by their staff.Dillion Rose is a liar .Told me months ago he would resolve the issue and is avoiding calls and e-mails from me . A coward as well. | |
| doesntmatter | 8/30/11 |
| Not going to go into my entire ordeal...(cuz it would sure piss off even the most calm person) But to sum up my experience in one word (hmmm-what would the best word be--Horrible, Excruciating, the worst experience ever) Yep I think that pretty much sounds superb! Thanks for nothing US Bank.....including a way to get ahold of corporate......Booooooooooo to US Bank | |
| michele b | 9/15/11 |
| i have been having major issues with US bank home mortgage and their home equity department. It has taken me almost 2 months to finally supposedly get my account straightened out. When i asked yesterday what some fees were that were on my transaction statement and how much my september payment should be as 3 people have told us 3 different amounts the following was the response i got today. read below and see why this bank is so screwed up. i have filed complaints with the BBB and the illinois attorney generals office and im also going to send all of my paperwork in to my congressmen so this hopfully dosent happen to someone else as they have made my life hell for 2 months and even threatened to forclose on a loan that for the past 5 years has been paid a month in advance. i wonder if there is some shady business going on. Nothing was getting done for me until i complained to the ethics department, the president of the bank, the head of teh board of dire4ctors and a few of their board members. how sad that it had to come to that and it was a bank error the whole time below is what the gentleman tells me when i ask how much i should pay and about fees. you would think with all of my problems he would have made the extra effort with an unsatisfied customer to help them. and it was still in collections until yesterday ************************************************************************************* Information is on a need to know basis at US Bank. I mainstreamed this account on 8/31/11 once it was determined that the account was current; thus I do not have access to this information since I do not need to know it :) You should be able to access online banking and/or go to branch to access your account information. Thanks, Justin Grinstead Real Estate Officer Default Management - Minneapolis (fka Foreclosure Management Group (FAMG)) Phone: (612) 973-0738 Fax: (612) 973-3661 Email address: justin.grinstead@usbank.com | |
| New mom | 9/8/11 |
| This bank sucks and has the worst customer service ever | |
| Joe | 7/8/11 |
| I had a savings account with US Bank. This account had a $500 balance and no transaction took place in this account in over a year. When I open up my quarterly statement I noticed a $10 maintenance fee per month for two months. I call the bank and explained that I was not aware that I would be charged a maintenance fee and asked that it be waived. I was told by the customer service supervisor, Tara, in the Portland customer service center, that notices went out about the change in the account fees structure and that the fee could not be waived. I then explained to her that I failed to read the notice as my wife is fighting breast cancer I have been preoccupied with her health issues. Tara informed me that there was nothing that could be done and no one she would not allow me to speak to anyone else about getting this fee waived. I reminded her that since this was the first statement which showed this fee and given my personal situation, couldn't the fee be waived. She said that there were no exceptions. I closed out the account. It’s funny, when the banks were in financial trouble due to their poor and irresponsible business practices and they need help, the taxpayers can to their aid and saved their business and their jobs. We the same taxpayers fall on difficult times they have no compassion. The culture of this bank is anything but what they profess it to be. I will never do business with this bank again, nor should you. This is the best way of sending a message and letting them know that the way they conduct business will not be accepted. | |
| Mark Payne | 8/7/11 |
| The US Bank is proudly the worse bank that has ever existed on American soil. Not only did Richard K. Davis, Chairman, President and Chief Executive Officer of U.S. Bancorp pocket the entire payment of 6.6 million received from the Government intended for a bailout! In his paycheck of 6.7 million, Mr. Davis supports customer unfriendly policies that are intended to refuse customers access to their money. Example: I have two girls that are in a foreign country, after losing all means of payment they were in a circumstance that would require them to return to the US. In order for this to happen I would have to buy them plane tickets online and get them home! Well I did so and the airline called and said that the payment had been denied due to a limit that was set on my account by Mr. Davis policies; according to the Branch Manager this was to protect me! I asked the Branch Manager to raise the limit so that I could pay for the tickets and get my girls home! The branch manager said he could do this but it would take at least 24 hours, (another policy from Mr. Davis) well 30 hours later the limit was still not raised, my girls are still in a foreign country with no funds, I called US Bank again, explained to them that my daughters are stranded in a foreign country with no funds and cannot return to the US without, US Bank raising my daily spending limit. I was then told I would have to wait until Monday, two more days, and if I was lucky then it would be raised and then I could finally get the so needed tickets to get my girls home! Well Mr. Davis I sure hope that if you have children that you never have to go thru something like this, the helpless feeling of your most beloved in a foreign country with no money and means to feed or shelter themselves, not to mention no means of coming home, and are at the mercy of a bank to release your money so that you can do what every father wants to do, protect and love for your children! Mr. Davis your bank is the most customer unfriendly and your employees are an embarrassment to the working world. There is no compassion for their customers or their needs, and they are so fixed on your company policies that they put my children in danger and left them homeless in a foreign country. | |
| Burnville Anger | 7/15/11 |
| I have been attempting to be added to my Aunt's USBANK acct. She is 92. In June she went in to sign the new sig card. I live in another state and the person "helping" her could not find a US Band office in my town. There is a call center headquarters just down the street from me!! I went into my local office and spoke to a wonderful woman who said that there was no problem. She called Burnsville 4 times leaving voice and e-mails for the rep helping my Aunt and the manager. She never heard anything from them. So she had me sign the needed sig card and processed everything for me. Then I got a call from her saying she was sorry but the Burnville office "lost" the card. Do NOT go to the Burnsville US BANK office. My experience with Nadine at the Coeur d Alene, Id office has been spectacular but I do not have any other accounts with them. Spread the word about Burnsville Mn. | |
| Lee Purcell | 8/5/11 |
| 0 stars. Same complaint as many others: your San Mateo branch in Santa Fe, NM gave poor customer service. I'll write your CEO directly. | |
| Debbie Lacey | 7/28/11 |
| On July 27th a check cleared my account in the amount of $160 leaving me a balance of $83.54. On July 28th I checked my account and noticed that I was getting an overdraft charge of $33 for the check that cleared. So I called customer service to find out why and the rude customer service person told me its because there were two checkcard "authorizations" that was on my account. So I told the lady that the check card authorizations were done after my check cleared and that I should NOT be charged. She more or less told me that there is nothing she can do about this situation. US Bank not only charged my account for this check that cleared, I was told that I will be charged for the authorizations even though I have the money in my account because when the authorizations went thru I didnt have the money. I am shocked at how US Bank can stay in business. | |
| Hinsdale | 6/30/11 |
| LOVE this bank ... no matter which branch I've walked in to, I always get the most friendly welcoming service ... somehow they've maintained that small bank feel inside a big bank. | |
| David Yeager | 6/14/11 |
| I have had a checking account go to negative balance twice in my life. Both at US Bank. The first time I deposited 80% cashed 20% of a US Bank account payroll check, that is correct a payroll check issued from another account at US Bank, and after the teller having access of both accounts and in essence verify the other check was good. They bounced it out of my account. This caused about $150.00 in fees that manager first offered to waive 50% of. Then, as if she was doing me some great favor that was made clear it would never be repeated, she waived them all. I offered at that time to move my account elsewhere so then I could cash checks written on US Bank and not worry about it, and OMG I wish I would have. I quit using this much at all. I owned a bar and usually had enough cash on hand to cover all my expenses. I mainly used to debit card at other bars to open tabs. This was 100% my fault. I made 3 transactions totaling $113.92. I was well aware that a $33 automatic overdraft fee would be implemented bringing my negative balance to $213.00. However I did not realize that I over drafted the account until the 3 little cards came in the mail. I immediately went to bank with my $220.00 in hand ready to make this right within moments of checking the mailbox. When I arrived I told the teller what I had done and presented the money to "get my balance in the positive". The teller told me I needed to deposit almost $590.00 to bring my account to the positive. ?!?!?!?!? How is that I asked? She said it would appear there has been 3 insufficient funds charges for every day this week. I have not used this account since last weekend I told her. She said that was correct but the INSF charges are for INSF charges that have been posting to an account that could not cover them. ?!?!?!?!?!? You are bouncing bounce fees? She said it would appear so, I think you need to talk to our manager. Assured this would be quickly fixed I took a sear and soon enough met with a very nice lady. She reviewed the account and said "OH DEAR, this is not right". No problem I said, just take the wrong fees off my account and I pay what I owe and all is well. "Well, there is one problem. You see only the manager at the branch you physically opened your account can adjust any fees on your account." OK, can you call her and arrange that for me. She said she would and I said as soon as it was done I would return and square up. Next week came and still no resolution. So I called, as I now lived 3 hours from the branch I opened my account at and talked to same lady I dealt with over the first issue. In a very very brief conversation she explained to me that she had been very clear that would not wave any more fees for me two years prior when dealing with the mistake that was US Banks fault, admittedly. This is all documented. After 75 days I was finally able to get US Bank to remove the illegal INSF charges from the account!!!! VICTORY, one would think. But when dealing with US Bank, you never win. You see 65 of those 75 days they were charging me a $8/day negative balance fee. They have pursued me through collections for $743.00 which was initially reported to my credit. I proved exactly what happened to the collection agency and they dropped the collection from credit report and returned the account to US Bank. Keep in mind that this entire time I have the $213.00 that is owed to US Bank. Rather than looking at all of this and saying, OK we do not get to screw you over, give us our $213.00 and we will call it good, they have submitted my case to another collection agency. Two years later.... Collection phone calls. After I have proven to first agency and all 3 credit agencies that it is not legitimate debt. I have been watching my credit report closely and if they manage to get this back on there... I will probably be spending their $213 on bail. LOL :) The morale here is do not do business with US Bank. I heard the horror stories and even experienced some of their "screw the customer any way you can policies" first hand and I was still stupid enough to do business with them. It is a real possibility that US Bank will screw you in the end. Once they get their claws in you they are not going to let go. I know that it would be best for me to just pay the money and learn a lesson, but they know that too. That is why they have done it. That is why they will continue to do it. | |
| Michael N. | 6/14/11 |
| Since you have nothing below a 1 (POOR) this is the worst score I can give you regarding your lack thereof of customer service. If I had known about the poor reputation of this financial institution I would have gone else where for my loan, and would even have paid a higher percentage rate. Thanks for not helping me at all "Charles" | |
| Adalia | 6/18/11 |
| I've been with USA bank for serveral years, I lost my ATM card, went in to order a new card, now mind you the manager of the bank was suppose to be doing this service for me, he replied to me that it would be no longer than a couple of weeks. The first week I went it and check the status of the ATM card he told me that it was on the way the second week I went in, he told again that it was on the way, I still had not received the ATM card, the third week I called and talked with another manager stating that he was working for the manager that ordered my ATM a card, but come to find out my ATM card had never been ordered and that he would order me one and wave the $25.00 dollars for fast mail. This do not make any since I'm switching to wells fargo bank. | |
| Gina | 5/23/11 |
| I called US Bank today, and I was told by their customer service that my account was being handle by a different department. The representative indicated he couldn't transfer my call however, he could provide me with the phone#'s. Upon calling the #'s, I was very much disturbed, the phone#'s I was provided, were Adult Pornographic #'s. When I called US Bank again, I was given the run around. | |
| linda | 6/1/11 |
| do your research on us bank in poplar bluff,mo before you go there. HOME LOANS | |
| Nicole Warnock | 6/2/11 |
| I have been using US Bank on Blaine in Moscow Idaho. I had a female named Gabby set up my automatic bill pay to pay my Avista each month. She started by setting it up on a 'closed account'. When I checked on-line it said Avista was 'PAID', but I wasn't able to get into any other bill pay information other than that, for any of my accounts on bill pay. Then miss Gabby logged in to my on-line account using my password and username and other login information, she is who set up my on-line bill pay and she reset my on-line account, when she was helping do these things she asked me to write down my info I wanted to use for logging in and handed me a piece of paper, and I did it. I did not think she would use the info to actually login to my account with out my knowledge or permission and continue making changes to my bill pay and my accounts. because of all the ways that Gabby 'helped' me I had my electricity shut off I have been charged numerous fee's and charges, lost my comfort level through Avista I have made well over 15-20 phone calls to 800-us-banks and was tols that the female handling my investigation is "sweeping it under a rug" and that they would make sure they have a proper or real investigation.finally, I deposited a refund check from Avista that was sent because of another mistake by 'Gabby', I made the deposit on-line on 5/28/2011, when it didn't show up on my account I called 800-us-banks again to find out why, I was told because of the holiday and the weekend that it wouldn't be available until Tues. I called over the weekend to the 800# and asked to have the deposit 'CANCELED', well it showed up anyway on my account, big surprise, and then today, I get a certified letter from the branch on Blaine, signed by the manager, NANCY KRASSELT who I have to say is just as nasty,and as big a liar and idiot as her employee Gabby, this letter is informing me my accounts will be closed 6/22/2011, well this happens to be my birthday, so I guess Happy Birthday to me!!!!!, I can't think of a better gift than to be rid of the slime and scum that work at the Blaine branch and the disaster that calls themselves US Bank. | |
| bill | 5/24/11 |
| I agree with Linda, I had bad experience with us bank and the loan officer RUSS GLICK, HE DOES NOT TAKE CARE OF PAPER WORK AND IS NOT GOOD AT CUSTOMER SERVICE. I WOULD CHECK THERE RATING IF I WERE YOU. | |
| Cinde M | 5/25/11 |
| Now I know what it is like to be robbed by a bank....It makes me sick to even think that they can get away with increasing the minimum balance of an IRA from $5,000 to $25,000...Did the cost of their country club fees and high priced hookers just go up for their executives? | |
| John | 5/28/11 |
| I think class action may be the way to go. They should not be able to change the terms of your IRA in the middle of the investment period. Whether it's 3 months or 59 months the fees that were in place on day one should be the fees on the maturity date. Some might call it a breach of contract. | |
| Shelley | 5/22/11 |
| Do notice that U.S. bank has just tripled its "fee" for having your IRA, depending on the amount in it, from $10 to $30. Neither Wells Fargo nor Golden One charges any "fee" for having your I.R.A. I am moving mine. Write your Senator and say you support Elizabeth Warren being given power to supervise banks. She is on our side. | |
| linda | 5/22/11 |
| Thought this was a good bank in Poplar Bluff.MO, but when we went to get a home loan we found out diffrent. Closing date had to be changed 5 times because RUSS CLICK kept forgetting to have things done, such as house inspection etc. If I had it to do over I would go to another bank. PLEASE do your research on this bank | |
| Gordon Daily | 5/19/11 |
| I am leaving US Bank after some years as a customer. I got married this past weekend. My wife went and obtained her new Illinois driver's license (with her correct name and new address, which is the residence I have lived at for the past 3 years, in a home that US Bank holds the mortgage on). She also went to the Social Security office to get a new Social Security card. They gave her a form to carry with her new name, address and social security number to carry until her new card arrives. We took these documents to the local branch of US Bank along with a certified copy of our marriage certificate. According to the person who spoke with us, these documents were not sufficient to add my wife to my bank accounts. The hang-up, according to this very snotty banker, was that the driver's license had been issued recently enough that they could not use that as proof of address. We were asked if we had a utility bill with her name and address, and we told them "of course not, we just got married on Saturday." I explained to them that the state of Illinois and the US Government documents should be proof enough to get my wife on my accounts. I did not see how a utility bill would be more convincing than what we provided. The woman "helping" us got up and walked to an office, where she talked to someone who I assumed was her supervisor. The woman returned and confirmed that we would need something like an electric bill or water bill to prove my wife's new address, or we would have to wait until at least 50 days after the driver's license had been issued. I told the woman that if the documentation I had was not sufficient to add my wife to my accounts then I would find another bank to do business with. At this point she got up and went to the office again, and returned with her supervisor. The supervisor told me in a very nasty tone of voice that they had to have the documentation that they were asking for so that they would pass government audits in how they handled bank accounts. I told her that I would take my business elsewhere and we left. I called US Bank corporate and the person I talked to could not tell me if that was the proper way to handle the situation or not as she was not sure what the rules were. The agent on the phone put me on hold while she called another US Bank branch office, who essentially confirmed that the other branch was follwing established procedure. A couple of hours later I called my local hometown bank and was told that the documentation we had would be more than sufficient to open an account with them. Tomorrow morning we will go open an account with our local bank and then I will proceed to close my US Bank accounts and tell them where to shove their procedures. | |
| erika fuller | 4/28/11 |
| I had my mailbox tampered with and and there was fraud on my account I contacted the fraud department and infomred them of the situation the branch that i was dealing with at the timemade a bank error and transferred funds which should have been left in the account which caused an overdraft to the fraud account which they took money out of my new account to cover the banks error and that is not fair they screwed up my account and now I am left to deal with it | |
| Carol | 4/28/11 |
| Very bad service / bank. Closed my account 3 years ago and still getting calls claiming I owe $$. Violating Fair Debt Collection Act and had to file formal complaints against them. | |
| Teri | 4/26/11 |
| If you need the corporate number it is (651) 466-3000. I have had the same experiences, they had better get my money back.. | |
| sarah | 4/22/11 |
| IM MY OPINION US BANK are a BUNCH of MONEY GRUBBING Theives. Someone needs to file a class action lawsuit, becuase they take money from you even if it clears in the positive. They say that the hold amount goes into the negative and they charge you. They don't take into consideration that merchants might accidentally double hold an account, might reverse a charge, or might eventually drop the hold due to improper informaiton. So even if they do this, you are still charged becasue their is not way to see what hold were actually on there at the time of the statement. US Bank does not care that the account actually cleared in the positive. ALL US BANK PEOPLE NEED TO GET TOGETHER AND SUE THEM FOR TAKING OUR MONEY. | |
| Long Beac | 4/13/11 |
| Well I thought this bank was a good deal. As long as I head pennies they catered to me. Now that I planned on depositing big buck, its a hassle. First they put my check on hold for 7 days after telling me they would verify it within 3 and post it. This didnt happen and I was given the runaround. I can agree more with the snobby and ignorant people that work for this bank. With this im going to take my 256k dollar and put it with wells fargo. Like them or not. Good riddins USBANK. | |
| Jared K | 4/21/11 |
| The worst customer service I've ever had to deal with. I had a lease converted to a loan and due to a bank error had to make extra payments towards the lease. Once the loan was finalized, my extra payments were not included in the payoff. It took 3 months of phone calls and explanations before they realized they were wrong. Now, ready to payoff the loan, they are saying the do not have my car title. This is a bunch of crap.. They just faxed a copy of it to me two weeks ago.. They are also saying in will take 2-5 weeks to get the title to me once the loan is paid. Crazy.. I strongly urge looking elsewhere for any banking needs. | |
| Cheryl Bay | 4/7/11 |
| I have been a customer of US Bank for several years. Several months ago I put my 18 year old on my checking account because he didnt want his own checking account but, wanted to be able to cash his checks. He no longer needs this service so I go in to have my sons name removed on my account. They said they couldnt remove his name, that they would have to close the account. THAT IS CRAP!! It is my account and that should be my decision. I just bought new checks plus the fact that I have a direct deposit going into my account which is going to take a act of congress to change. Yes I am going to get a new account but, this time I will go to Wells Fargo. The customer service at this bank stinks...some smug, arrogant young guy practising what little power they give him. I hope people will research US Bank before doing business with them. | |
| Thomas A | 3/26/11 |
| I am handicapped - they screw us too ya know. Us Bank told me a tranaction would cost me $33 in over draft fees. thye then juggled the transactions as thye saw fit and the $33 overdaft be 4 to a tune of $96.00. At the same time employees lieed to me in phone conversations. I recorded them. told them I needed the monye as a result of my handicap inabilty to return to the bank next day and thye reassured me on ly one overdraft tranaction would appear on the account. All previous tranactions that day by pin had allredy cleared. the next day they processed the tranaction and spead the tranaction over 2 days and 4 seperate overdraft fees incurring. All were instant tranactions by thier represenatives words that state are 99.99 % infalable. Andbank records immediartely calcualte. But I guess when your embezzleing money for the handicapped and old I suppose its ok. Maybe should post the recordsing all over the net.. Libery and justice for who? Sure isnt the cripple or anybody else it seems. US Bank? yeah right! | |
| Thomas A | 3/26/11 |
| I am handicapped - they put it to us as well ya know. Us Bank told me a transaction would cost me $33 in over draft fees. Thye then juggled the transactions already cleared using pin numbers at time of tranaction, as they saw fit and the $33 overdaft became 4 tranactions to a tune of $96.00. On the phone at the same time employees lied to me in phone conversations. I recorded them. I expressed to them I needed the money as a result of my handicap inabilty to return to the bank next day and they reassured me only one overdraft transaction would appear on the account. All previous tranactions that day by pin had allredy cleared. As the recorded tranaction list showedwith balance on account not in the red. The next day they processed the tranactions again in a order to create 4 seperate overdrafts on the account and spread the transaction over 2 days. All were instant tranactions by thier represenatives words that state are 99.99 % infalable. And bank records immediartely calcualte as at the time thye had cleared but over nit ethey became uncleared to embezzle for this handicapped guy. But I guess when your embezzleing money for the handicapped and old I suppose its ok, and government doesnt care. Maybe should post the recordsing all over the net.. Libery and justice for who? Sure isnt the cripple or anybody else it seems. US Bank? US? Shez I dont think so! | |
| DON REEVES | 3/9/11 |
| THE US BANK HAS THE POOREST CUSTOMER SERVICE I HAVE EVER SEEN, IF POSSIBLE I WOULD GIVE A NEGATIVE RATING. | |
| M Gibbs | 3/9/11 |
| As a 30 year good standing customer, I am suspending all business with US Bank. Last November, the overdraft protection fee went from $2.00 to $10.00 and the monies transferred for the protection was reduced from $200.00 to $50.00 At the same time this happened my son (in early 20's) was told he may have a brain tumor. Needless to say, our world fell apart. I was gone several weeks to assist him , knowing I had a credit card backing up my checking, which usually carries a $30000.00 to $40000.00 balance. I was charged $10.00 six times in a four day period by US Bank for the overdraft to kick in. When I called to reverse these hefty charges, they were indifferent to my long and good history with them. Worst of all, a supervisor was rude and insensitive to the crisis I responded to. He said I should have been on top of the change (the letter which informed me of it was in my mail box when I returned. He belittled me for not "staying on top of personal business". Recently, our paper told of the many hidden fees three bigger banks were attaching to customers. There was a list of smaller creditable endorsed banks which were actually fair and respectful to it's customers. I closed up credit cards, mortgage and several accounts. IT WAS ONE OF THE BEST MOVES I EVER DID. I ENCOURAGE EVERYONE TO SUPPORT BANKS THAT KNOW HOW TO BE HUMAN How did a law pass anyway, which gives corporations the same rights as humans!!! Boy were we asleep. | |
| Steve Leventhal | 3/4/11 |
| I started to re fi a first and a heloc in Oct. They lost my file, fired my mortgage broker Spent 4 months with people that said they would call back, never happened.Major brain damage.Told 7 times that I am in there private banking sector and will be treated with kid gloves. Please take me out. | |
| Kate | 2/24/11 |
| I had my purse stolen. I closed my acct with US Bank. After closing my account a check that I had deposited in my old acct was returned (NSF). This sparked the interest of the fraud dept of the bank, they reopened the acct which I closed. The next day I went in with a cashiers check in the amount of the NSF check, which they held. I then closed my acct again. The bank reopened my acct; the reason why they opened my acct is due to bank error. They allowed my internet banking activity on my newly opened acct to trickle through my old acct and I have incurred fees from the bank, cancelled auto policy, late mortgage fees, late fees on credit cards and the list goes on. The old acct is still open and they say they cannot close it. I have 3 other accts with this bank, why cant they close this one? The bank manager tells me he will call me back, he doesn't... I am frustrated, angry and at a total loss of how to deal with this. | |
| James McGee | 2/6/11 |
| Lets just put it this way , it is 100x times safer to go buy a safe and put money in it then to let USBANK handal it ... | |
| Don | 1/11/11 |
| This bank just bought my home loan from my original lender and now says I must have a smaller deductable than 2%.....This bank is Terrible....... | |
| wes ball | 12/24/10 |
My experience with US Bank has to go along with the three strikes and your out rule. The first problem I had with this bank was the fact that I had run out of checks, reordered, but because I had run out of checks, went into the branch to get a couple of counter checks until my new order arrived. They gave me three counter checks and then told me that if I used any of them there would be a two dollar charge per check. How nice! My second problem happened a few months later when I had a document that needed to be notorized. I went into my branch and asked the teller if I could get a document notorized and she told me no. Then she proceedes to tell me that only banking documents can be notorized by the bank. Can you feel the love and warmth I am getting from this bank. Now, comes the real deal breaker. I have a saving account in a different bank, because of a better interest rate, but I have set up a direct deposit transfer with the other bank and US Bank. I am taking care of some financial business, so I request a transfer from my other account to my account at US Bank. I check a couple of days later and the transfer has not been made. I call the other bank to find out what is going on and they tell me that when they called my US Bank brance just to have them say that I had a open account at this US Bank branch, the person at my branch would not confirm that I even had an active account at this branch, thus the transfer was not made. I had to make some fast phone calls to put my financial tranactions on hold. Is the US Bank really a part of the 21st century. Well, this was the straw that broke this camels back and I can assure you that right after the first of the new year, my money will be moved and my US Bank account closed and you can be assured I will not have anything good to say about US Bank. | |
| E. R. LYNN | 12/13/10 |
| The bank is full of crooks starting with Richard K. Davis (richard.k.davis@usbank.com.). They purchased a fraudulent loan and refuse to help. They are very arrogant told me do not email or call anymore because they will disregard. Told me if the home is foreclosed, short sale, or any other loss I would still be responsible for the difference. I am basically stuck. But I believe in karma. I am broke and have no credit now. I have had no heat for over a month the temperature is 14 below wind chills and my pipes are freezing and was told by Ty Lohr in the executive office that was my problem I just need to pay the loan nothing else matters. I have not had a car now for 8 months because I cannot afford tires, gas, or insurance. But Mr. Davis with his $850,000 plus annual salary does not have a clue from his view as he looks down on the rest of us. Would never voluntarily work with this bank again. | |
| Linda Hoffman | 11/22/10 |
| just a little question, why do I have to pay for one query which is to ask exactly how much in penalties and fees an account was charged. I got 8 months from the bank (which I was supposed to have been taken off this account years ago, but it was to the banks advantage I wasn't) (Go figure) But in the 8 months, this account was charged 3000.00 in FEES! Now come on if that isn't rape, what is? So I wanted to know how much in 3 years? No can do, I have to pay for each month. Well since I am broke because of the way this account was handled, I'm screwed. I will bet you that the charges would amount to 10,000.00 in 3 years. So I think you made enough money. Why didn't this account just be shut down. Wells Fargo had an overdraft of 6 dollars and they closed it. I went and thanked them. (on my sons part) You have totally ruined my life. Oh and I got a credit card for my son to learn banking and the limit was for 500.00 dollars. And you quickly let him have 5000.00 dollars. Gee guess who had to pay that? You guys are stupid. You thrive on ripping off people. You will laugh at this complaint. I pray to God that all your children go in to deep debt and ruin theirs and yours lives over finances. I have lost 4 years of my life to depression, and it will go on. Oh, once again, no Christmas tree or lights or gifts again this year. By the way this whole ordeal costed my husband and I 25,000.00 thousand dollars in the end....Enjoy! Linda Hoffman | |
Kay Yafuso  | 11/18/10 |
| Ever since our bank was bought out by U.S. Bank we are constantly receiving phone calls and mail with a sundry of solicitations for various types of insurance, surveys, and other products and credit card and loan solicitation and even have received an unsolicited credit card in the mail! It seems this bank has no limit to employing their advantage off of their own customers! Perhaps the attorney general of Minnesota can rein in their unsolicited blood sucking selling and marketing! | |
| Address for US Bank Corp. Office Complaints | 11/5/10 |
| The Office of the Corporate Secretary U.S. Bancorp BC-MN-H21O 800 Nicollet Mall Minneapolis, MN 55402-4302 WRITE TO THEM YOUR COMPLAINT. | |
| revised B.G. Chicago, Illinois | 11/5/10 |
| RIP OFF AND DO NOT CARE ABOUT CUSTOMER SERVICE. I was making a transaction at U.S. Bank at a Dominics store. I gave the cashier dimes and nickes totaling $1.00 total and asked her to give me four quarters. I placed the dimes and nickels on the top of the counter which she took. I also placed two dollars of pennies. But when she smerked at me. I told her I would donate the pennies to Cancer Fund At the Dominics Customer Service Desk. Then, I went to the store and proceeded to pay at the cashier. I always carry my debt card so the bill was 28.01 and the cashier from Dominics said do you have a penny? I said no but I have a quarter. I started to dig in my pockets and realized the girl at the bank never gave me my 4 quarters. I walked over to the bank and the bank had just closed so I caught both employees going out the door. I told her she shorted me. She said she didn't I emptied my pockets and my purse on the table and showed her that she did not give me the quarters. She told me that there is a T.V. screen and they would check. I called the store manager the next day and complained that I did not like being cheated and I did not appreciate the way the girl lied to me. That evening I came into the bank and saw the manager and asked him what he found he told me nothing. I told him there is a TV screen right where I was standing and that I wanted to see the transaction. Because she cheated me. I have seen the manager several times and he never said anything. I have called the 1-800 u.s. banks number several times and spoke to bankers and managers and told them my complaints but nobody does anything about it. today on 11-5-10 i again called the bank and asked him why nobody contacted me by phone, email or u.s postal mail. Again I got no answer. In the meantime the employee quit her job right after I confronted her. $1.00 may not be a large amount of money but it is the fact that I got cheated and the employees of U.S Bank are not forwarding this information to the higher ups. How many other people have they cheated. I could have had overdrafts but I was lucky that this didnt happen. I am waiting for a reply from you. Thank you | |
| Address and Phone Numbers for U.S. Bank, Minneapolis, Minnesota. | 11/5/10 |
| CALL 1-800-925-4324 IN MINNESAPOLIS, MINNESOTA. 612-331-7388 IN MINNEAPOLIS,MINNESOTA OR 612-659-2000 WHICH IS CORPORATE OFFICE LOCATED AT 800 NICOLLET MALL, MINNEAPOLIS, MN. 5402 Presidents name is Richard K. Davis. Exec. Vice President, Human Resources is Jennie P. Carlson Vice Chairman andChief Financial officer is Andrew Cecere | |
| | 10/27/10 |
| This is the worst bank in the world!!!! I tried to close my account with this bank after I move to a new area. They refused to close the account saying I had to closed it where I opened it. I could not get back to the original place I opened the account so I let the account sit. The account went under the limit due to the bank charge for the account. Then they charged a $5.00 a day charge to the account for being under the limit. However, when I owed them $350.00, due to the charges, they closed the account, which is what I had originally asked them to do $350.00 ago. I am also on an account with this bank along with my disabled son. They withdraw the $350.00 from my sons account to pay for a charge I had no intention on paying. I wouldn't give them a poor score, that is to nice for this company that rips off disabled people. I would rate them more like a "Crook". I closed all my accounts with this bank. Would never recommend them to anyone. | |
| John Nickum | 10/15/10 |
| this Bank has THE worst customer service I have ever encountered. I has taken alomst three weeks to recieve a replacement card. I called 6 times with no help at all. they say that they'll call back in 24-48 hours, which they do not. So i call them back and they say that they'll have to call me back in 24-48 hours...Again. Every question I ask, they just keep repeating the same response over and over, not answering the question. Piss Poor Customer service. I have lost almost $400 becauase of their admitted errors. But there is no relief, no compensation, no help. Just "I Apologize". But apologies doesn't pay the bills!!! | |
| | 10/5/10 |
| Can't find usbanks corporate phone #.. Bank in hacienda heights valid has large ficous tree next to ready teller ouside. Perfect spot to hide and rob someone. Told manager over five times and nothing done. Think I will see what the news media can do. Manager of bank no speaky good English . | |
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