143 Reviews For US Bank Headquarters & Corporate Office

poor customer service

I am wanting to draw out a large sum of money and they are telling that I am not able to get my own money out for almost a week. So then I asked if I could get a cashiers check and they want to charge me for that. Very poor customer service

They ain't no five star!!!

I deposited my check on the 21st, and its over a week and they are holding my funds to date!!! The customer care won't let me talk to the manager, I hope the corporate offices read all these reviews and are doing something about it!!! We have bills to settle and emergency that need to be taken care!!!

This bank STOLE my cash right out of the ATM, and will not return it. They state that I didn't put any money in the envelope, and they are not returning it (based on employee's word). They won't allow me to talk to anyone past customer service, and have not stated they watched the surveillance camera. I filed a claim in small claims court. Hopefully they see this in my favor. This bank is the worst bank I have EVER used!

president

I wonder how they are staying in business, they are so screwed up it is not funny, sent them insurance check to endorse and mail back to us, with other leasing co.'s it take 4-6 days to get the check back, in this case I sent the check on 12/19/13 and as of this date 1/17/14 ... I can not get an answer from any one, when I call In get switched to 5 -7 people with no result average call takes an hour or more, these people should not be allowed to do business any place in the US,I will give them minus 10.

POOR CUSTOMER SERVICE

This bank is really horrible. I opened an account, and my check was direct deposited into the account. Yet, I have no access to my funds. They expedited me a bank card, but no pin number. I cannot pay my bills, everything is late. I have no money or no way to access even if I attempt to send money western union, will take up to 3 business days to receive it. As soon, as I get access to my funds. I will be withdrawing and closing my account. The telephone bankers are rude, and they all pass the blame. They will not allow you to speak with a supervisor or manager, and constantly blame the last representative for their mistakes...The worst bank I have ever dealt with in my life!!!...Absolutely SUCKS

Talk shows in illinois trash your bank terrible .Referring to their genitals on fire etc-Claiming difficult not educated Mortgage Bankers and telling everyone stay away from US Bank. How can you defend yourselves against this?

In Grocery Store Locations

These reviews concern me, and I didn't realize USB was so bad. We have been with them for about 4-years, and honestly found them to be customer service oriented, but then we are not dealing with Mortgage Loans, or Insurance issues. My main concern is the in grocery store location, we deal with quite often, is repeatedly getting robbed. I don't get Managements position on this location. Isn't it time to close this location. They tried security guard, this has failed. My perception of this particular location, since they changed Management, this location has been hit 3-times within the same year. When will Corporate learn? Well, after these reviews, and my concern of USBank security at these grocery store locations, we may be looking for another bank to have our SS checks direct deposited. This is all we have, and can't afford to have our money stolen repeatedly, and without some kind of Corporate decision to close these offices.

Thsi bank is a joke

we have a home loan thru us bank and where we live it floods these people do not care at all the our home is not livable at this time yet they want to argue with they have or have not received from us about the flooding . Its always something. We are the ones that pay for this insurance NOT the stinking bank Yet each time we have to fight and do the dance to make our home liveable Some one need to read these complaints and do something about it 5 star customer service with these people is a joke They made me give one star they dont even deserve that in my opinion

Mortgage

U S Bank has no clue what their doing! The departments do not correspond with each other in any manner. No one knows anything about what the other departments are doing or their policies. It is maddening trying to get in touch with the person you need to speak with and when u leave a message they seldom respond. When u ask a question they dance around it with information that is irrelevant to the question. By the time u get off the phone your questions are still not answered and your more confused then ever. This bank needs to have a take over from an intelligent group of business execs fire all the idiots that currently work there and hire people that know what they're doing! Improve this banks policies!

worst costomer service ever

I have been with this bank for several years and my family has been with this bank since it opened nationally. I have had nothing but issues with costomer service for the last three years they try to charge unknown fees on the statement that you have to call to get removed removed. They pass you from person to person on hold for hours every time you call about an issue. And every supervisor tells you something different. This used to be a good bank but has gotten horrible lately.

Vicious!

I have dealt with the nastiest and greediest banks in America, but none has changed colors more than US Bank. I won't tell you the whole story, but it is one that should bring anyone to compassion for a mugged disabled senior citizen. Not this entity. They have surpassed even the worst - and by far - for viciousness, greed, ill intent and coldness.

very unfair

Us Bank is a terrible business to solve our problems. Are keeping us away from money owed us with all kinds of sick excuses. Do not bank with them for you will have problems

Stolen money??

I opened a very large account in January 2012. During my account use of money I was being charged repeatedly for services from the internet that I never ok'd! The bank never notified me about suspicious activity on my account and one whole page of repeated 200.00 withdrawals! There is a total of 2500.00 in fraud activity and I sent in 32 pages to the fraud department and haven't heard a word about what they will do to return my money!

Interminal delay in funds release

My friend put his check in your bank back in April on the 23 rd. He went to the Vista Blvd Sparks NV branch. He is still waiting for the funds to be released. The corpoarate office promised him that they were sending a package to the bank that would include his permanent ATM card and a couple of gift cards to make it up to him, for the delay. They also said he would have access to his money yesterday. Why is he still waiting in a downtown Reno branch for his money? He is a valued friend, and I hate to see him got through all these delays. He has a heart condition and if they push him over the edge I will help his family get an attorney. Thank you, have a nice day.

us bank is the most unprofessional heartless bank i have ever dealt with and deserves to go out of business !! stay away from this bank !!

Horrible service

I was satisfied with US bank until I opened my third account with them. I was told that as long as I keep a $300 balance, I will not incur service charges. There is a lie. They have charged me two months straight. When I tried to email them and ask for a refund due to the fact I did exactly what the banker told me to, I got told no and it is my fault that I opened this particular account. Bull. I told that personal banker 15 times I wanted an account that would not have service charges and she said okay. Not only that, the responses I got over email were the most smart alecky responses, and completely unprofessional. I will probably go shopping for another bank. I don't want to bank with people who lie to me and are unprofessional.

Mortgage loan

Wow!! Unbelieveable, after 6 months of trying to go through all the paperwork process to buy this house, we are still waiting for them to make the littlest things happen. :Loong story short, it's like sending someone to the store to buy an item and when they come back with that item, give them one more item to return to the store for, instead of just giving one list of items and that would cut the process short. They definitely do not have any order or process in this bank and no one knows what they are doing. First they say one thing and then say another. It's ridiculous! Chicago, IL

Worst bank ever they make sure your account bounces consistently so that they keep adding charges to you and that never seems to stop. They have the nerve to place a complaint against you to the attorney general and try to sue for damages and even threaten with imprisonment.

criminal accusations

I opened a US Bk account in Glendale CA., two years ago. Most recently, I was given a check by colleague, of sorts, to assist me in a financial matter. The bank held the check for a few days, and when I went into a branch in Hollywood, CA., asking if the check had cleared, they said it did, and proceeded to cash the check. Two weeks later, the bank, through its 'corporate security' office, and addressed by a Ms Karla Moran, 'senior investigator', I have been accused by her and her employer, of "depositing a worthless check", further saying that the check was returned on a closed account! I told her in an email that that was impossible, 'the closed account part' as the bank 'cleared' the check before giving me the cash. How could the account have been closed when I presented the check? She is threatening criminal check fraud charges and numerous other false claims and now I am going to sue them. This bank is absolutely the worst of any of them!!!!!

The biggest bunch of crooks to ever live.

I have had nothing but trouble with my business account and when you call them they do not care. I have never been treated more shabilly by entire life.

Write A Review For US Bank Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact US Bank Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about US Bank. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.