150 Reviews For US Bank Headquarters & Corporate Office

My Branch

My review is Minus 5 Stars. I was told by my branch's manager to take my home out of my trust or he wouldn't take a home equity loan application. He demanded to see the original deed. I had it recorded, showed it to him, and he took a copy. He took my application. Two weeks later he denied he told me to do it. I have contacted the Regional manager, and she can't control her own employees. My loan was approved by the corporate office. I supplied my home insurance, and two other documents they asked for. I asked them to contact me in writing. They refuse to. It's been ridiculous. They gave me legal advice, the regional manager acknowledged this. She offered to pay the expenses for taking it out of the Trust, and putting it back in the Trust. I have asked for her supervisor's information. She has not replied.

Rip off

I went in to my local branch to get copies of my statements the lady helping me told me there would be a charge never told me how much it would be. Two days later they took $336 from my account. I called customer service they told me they could not help me and that I needed to go back to the branch. I went in to the branch to talk to the manager I received half of the money back and was told by the branch manager that I would get a call back on the remainder of the money. Three days later and I am still waiting. If I do not hear from them tomorrow I am going to file a dispute with the BBB.

Tis bank is a scam. I called because my monthly payment went up and the lady tells me because my taxes went up. I told her that my escrow stayed the same so there is no way my taxes went up. SHe then told me my insurance went up which wouldn't happen in the middle of September. Then she said my city tax went up and I don't even live in the city. Beware of this bank. I am in the middle of changing banks

fraud

well usbank took or credit out 34.95 out of my account . number on they put me in the hole . i been with usbank for a long time , never had to use fraud , someone took money out of my account . this how i'm treated with the bank . i never in my life that all treat your customer this way .. i just had to fix my account due to a alarm people taking money out , after i cancel my services with them .. i'm not working right now . i'm a single mom . this what i get . i mean i'm at the point in tears and crying .. really

Foreclosure

I agree with everyone here: WORST BANK EVER. still sending me bills for mortgage payment 2 years after foreclosure notice. This continues to push my credit rating back down to start of seven year recoup cycle every month. They refuse to stop.

Account Updates

I am a new customer with US Bank. I overdrew my account the first month because I had no idea that US Bank does not have real time updating in the internet. Over the 4th of July Holiday, from the 3rd to the 7th, there were no updates. Even 5/3 bank updates in real time! I guess I won't be with US Bank very long unless they can make it into the 21st century immediately.

bad community relations and PC

Just learned U S Bank has fired a teller with 25 years employment with the bank for saying "have a blessed day". I am fed 100% up with PC that attacks my religion, my nation, the Constitution. We have 3 accounts and all will be closed within a week. I ask everyone that is tired of PC and attacks on Christianity to close your accounts. Let them have the ILLEGAL ALIEN and ISLAMIC business. No more business from me.

poor customer service

I am wanting to draw out a large sum of money and they are telling that I am not able to get my own money out for almost a week. So then I asked if I could get a cashiers check and they want to charge me for that. Very poor customer service

They ain't no five star!!!

I deposited my check on the 21st, and its over a week and they are holding my funds to date!!! The customer care won't let me talk to the manager, I hope the corporate offices read all these reviews and are doing something about it!!! We have bills to settle and emergency that need to be taken care!!!

This bank STOLE my cash right out of the ATM, and will not return it. They state that I didn't put any money in the envelope, and they are not returning it (based on employee's word). They won't allow me to talk to anyone past customer service, and have not stated they watched the surveillance camera. I filed a claim in small claims court. Hopefully they see this in my favor. This bank is the worst bank I have EVER used!

president

I wonder how they are staying in business, they are so screwed up it is not funny, sent them insurance check to endorse and mail back to us, with other leasing co.'s it take 4-6 days to get the check back, in this case I sent the check on 12/19/13 and as of this date 1/17/14 ... I can not get an answer from any one, when I call In get switched to 5 -7 people with no result average call takes an hour or more, these people should not be allowed to do business any place in the US,I will give them minus 10.

POOR CUSTOMER SERVICE

This bank is really horrible. I opened an account, and my check was direct deposited into the account. Yet, I have no access to my funds. They expedited me a bank card, but no pin number. I cannot pay my bills, everything is late. I have no money or no way to access even if I attempt to send money western union, will take up to 3 business days to receive it. As soon, as I get access to my funds. I will be withdrawing and closing my account. The telephone bankers are rude, and they all pass the blame. They will not allow you to speak with a supervisor or manager, and constantly blame the last representative for their mistakes...The worst bank I have ever dealt with in my life!!!...Absolutely SUCKS

Talk shows in illinois trash your bank terrible .Referring to their genitals on fire etc-Claiming difficult not educated Mortgage Bankers and telling everyone stay away from US Bank. How can you defend yourselves against this?

In Grocery Store Locations

These reviews concern me, and I didn't realize USB was so bad. We have been with them for about 4-years, and honestly found them to be customer service oriented, but then we are not dealing with Mortgage Loans, or Insurance issues. My main concern is the in grocery store location, we deal with quite often, is repeatedly getting robbed. I don't get Managements position on this location. Isn't it time to close this location. They tried security guard, this has failed. My perception of this particular location, since they changed Management, this location has been hit 3-times within the same year. When will Corporate learn? Well, after these reviews, and my concern of USBank security at these grocery store locations, we may be looking for another bank to have our SS checks direct deposited. This is all we have, and can't afford to have our money stolen repeatedly, and without some kind of Corporate decision to close these offices.

Thsi bank is a joke

we have a home loan thru us bank and where we live it floods these people do not care at all the our home is not livable at this time yet they want to argue with they have or have not received from us about the flooding . Its always something. We are the ones that pay for this insurance NOT the stinking bank Yet each time we have to fight and do the dance to make our home liveable Some one need to read these complaints and do something about it 5 star customer service with these people is a joke They made me give one star they dont even deserve that in my opinion

Mortgage

U S Bank has no clue what their doing! The departments do not correspond with each other in any manner. No one knows anything about what the other departments are doing or their policies. It is maddening trying to get in touch with the person you need to speak with and when u leave a message they seldom respond. When u ask a question they dance around it with information that is irrelevant to the question. By the time u get off the phone your questions are still not answered and your more confused then ever. This bank needs to have a take over from an intelligent group of business execs fire all the idiots that currently work there and hire people that know what they're doing! Improve this banks policies!

worst costomer service ever

I have been with this bank for several years and my family has been with this bank since it opened nationally. I have had nothing but issues with costomer service for the last three years they try to charge unknown fees on the statement that you have to call to get removed removed. They pass you from person to person on hold for hours every time you call about an issue. And every supervisor tells you something different. This used to be a good bank but has gotten horrible lately.

Vicious!

I have dealt with the nastiest and greediest banks in America, but none has changed colors more than US Bank. I won't tell you the whole story, but it is one that should bring anyone to compassion for a mugged disabled senior citizen. Not this entity. They have surpassed even the worst - and by far - for viciousness, greed, ill intent and coldness.

very unfair

Us Bank is a terrible business to solve our problems. Are keeping us away from money owed us with all kinds of sick excuses. Do not bank with them for you will have problems

Stolen money??

I opened a very large account in January 2012. During my account use of money I was being charged repeatedly for services from the internet that I never ok'd! The bank never notified me about suspicious activity on my account and one whole page of repeated 200.00 withdrawals! There is a total of 2500.00 in fraud activity and I sent in 32 pages to the fraud department and haven't heard a word about what they will do to return my money!

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