TruGreen Corporate Office | Headquarters Contact Phone Number & Address

Dennis

5/9/12

Signed up for entire year of lawn care and paid for the entire year to receive a discount. After two missed appointments and no response from Albany,NY Trugreen manager I decided to cancel the service. I can't believe after three calls requesting the manager to call me and explain why these two appointments were missed that no call was ever received. Nice way to loose customers!!! I requested a full refund and expect the refund to be made without any additional calls needed. I can't beleive that businesses can afford to lose business this way!!!!!!!!!!!!!!!!!

sm conroy

5/18/12

We used Truegreen last year also and had a good lawn.They got rid of the mole crickets we had and everything. So we decided to give them a go this year..They came and sprayed while we werent at home (as they always seem to do) and in a week, our lawn was dead! we called and left messages and nobody would call us back or come out.. My husband rented a thatcher at this point and we thatched the lawn.While doing that the manager came out and said you are doing the right thing.Ill come out with a guy in a week and we will fertilize, etc..never saw anyone..i called...left messages..called to see if an appt was scheduled..nothing..so i said cancel and refund my money..this was in March 2012..was told refund would take 3-4 weeks to process back into our account..called today and was told another 2-3 weeks..demanded a mgr..guess what? not in office! not a surprise there..she offered to take a message..i said go ahead..but you guys never return phone calls..i demanded money be in account by Monday..if not ill call corporate..after reading these remarks..dont think thats gonna help..so guess ill bug them every day..

Linda in Denver

5/19/12

I have hired Trugreen in Colorado on 5/1/12 and they have only been here once to spray for bugs and use the chemicle that makes the lawn look green. I was told "please call with any concerns, we want to be busy". I have done that but receive robo calls about two day advance notice of service schedules. They didn't show, I called again and only was able to leave messages. When someone calls from some southern state she apologizes and assures me someone will get back to me. I reached someone today finally and said that if they are too busy hire some more people and you have to fullfill your contract, I PAID UP FRONT!! My grass does look greener but I want it AERATED, "I WANT IT AERATED". I was told yes it should be done soon. Summer is ticking by and the grass needs to grow. I wonder if they put down seeds that only grow one season...SERVICE IS POORER THAN POOR. I found the secret office location and will pay a visit , I don't even think they work after 12 on Fridays, WOW what a great deal!!

Marianne Johnson	4/27/12
Your recent commercial is completely offensive regarding the phrase uased, "What the f...frontlawn!" Shame on you.

Lynn

3/19/12

I have tried all day to call them to drop our lawncare service and no one answers the phone and you are on hold forever. I don't know how anyone can stay in business with such poor customer service. If I can't get ahold of them, I guess I will refuse to pay the bills. I will also put up a large sign in my front yard stating "DO NOT PROVIDE LAWNCARE SERVICE HERE ANYMORE". We have two dogs who we are afraid to let out in the yard after they do lawncare EVEN THOUGH we have been told its OK for the dogs to be on the lawn. I think they don't answer their phones for fear people will cancel their service.

Fran

2/28/12

I am so angry at Trugreen!!! I decided to discontinue their service after many years because I am concerned about the chemicals they use. The smell lingers for days after they have been there. They have been continuously calling me for 3 months and I haven't picked up the phone because I don't want to be hassled and as far as I am concerned I don't owe them an explanation. I FINALLY decided to answer one of their non stop calls and told the guy I no longer wanted their service. He wanted to know why and I told him. He instantly snapped back and said "we have organic products" but his tone sounded more like "we have organic products, you idiot!" I said "no, I am not interested and please stop calling me constantly." His response was "the government requires us to call - do you really think I enjoy calling 1800 customers?" I told him I didn't believe that lie and please stop calling. His response - "well if you would have picked up the phone the first time...." My final words to him were F.U.

MAD

2/27/12

Hired to do tree service. Paid in full at time of initial contract. 3 of my palms died. They never came out as promised even after the manager promised they would be there time after time. One excuse after the other. Cancelled service, fought to get balance of money owed back. Finally got my refund. Now they are calling me harassing me telling me I owe them the same amount of money as my REFUND! I have gotten no where and today I received a letter from a collection agency. Are you kidding, anyone who does business with them is looking for punishment. Oh and let's not forget the repeated mail and calls to come back to their service that to date I am still receiving.

get real people!

2/15/12

Working in this industry for over 15 years, i have seen my fair share of issues. I am not stickin up for trugreen at all, since i am employeed by one of the their competators. But what i see in this industry is that the homeowners always think they know more than we do. I can't tell you how many arguments or disagreements i have gotten into because of sheer ignorance. Anyone in the industry that is legit is licensed and trained many times over. I hold licenses in 6 different catagories and i know that I dont speak for everyone.
Working for a larger company with many customers, your going to realize you can't please everyone. Some people you are never going to make happy no matter what. But i am just blown away with how many people think they know everything there is to know about turf or their landscape. Simply things like mowing with dull blades, having nothing to do with a service but we get blamed. That has nothing to do with the service people. IF you just listen to the people you hired to take care of your property, things probably would be better.
Dont get me wrong, not everyone is going to tell you the correct things, but if your dealing with someone knowledgeable with maybe some homework on your end you can have a great relationship with your company. Trugreen does suck though!!!

jac	2/9/12
i really wish there was a 0 star rating. i used them once and now they call around 8:30 pm at least once a week to try to sell me their services. I have told them time and again to remove me from their calling list, to no avail. they are too pushy and i never hire anyone that is pushy. they don't get the message. also i have received many mailings from them. STEER CLEAR OF TRUGREEN.

Larry

1/28/12

I am a former customer of TruGreen. I fired then about 6 months ago. The service was horrible and they did their best to kill my yard. A man from this office, I think he says his name is Todd, keeps calling me even after I have requested 3 times he stop calling me. He is deceptive and lies. First he said that he was by my yard and it is full of weeds. False. My yard has never looked better since I fired TruGreen! I called back and requested they add me to the do not call list, even though I have already requested this with Todd 3 times. I want these people to STOP! I am going to do all I can to make people aware of TruGreen's horrific business practices. I wish I had never contacted them.

M EVERS

12/12/11

I wish I had read the reviews about these guys before I bought there 1 year prepay service.If service is what you call it.This post asks for your rating I think they are a RIP OFF but they dont have that for a rating.Sure they come out and spray your lawn but with what ? you complain and they sent out a guy and tells me my lawn looks good. I fired them.After 14 months of there work on my lawn.I bought a couple bags of fertilizer from home depot.After just 5 days my lawn is now turning green again and weeds are starting to die.Your lawn is very exspensive to replace.I am just glad I got away from trugeen now.Plese save your lawn and money from these guys They are BAD NEWS for your lawn and check book

Betty	12/5/11
Why would a company this bad be satisfied with such negative comments. I have been trying to get a refund on an overpayment since July but can't get my money back. This company should not be permitted to be in business!!!

Michelle	11/21/11
Trugreen has NEVER come to a scheduled appointment on the correct date or time. Not once. When I first signed up for service they assured me that it would not be a problem to come on Saturdays or after 4. Of course, after signing up and taking my money, they can no longer do that. Horrible, horrible company. I have to get ready for the fight to cancel.

Lyle	10/28/11
I would NOT recommend this company to anyone. They are the most irresponsible company I have ever delt with. Don't waste your time with them... a total ripoff! My dealing was with the Hagerstown, MD office.

Kathy

10/6/11

I have had a service contract for 7 years with TruGreen. Do NOT use them. They apply chemicals to kill my weeds and they kill all of my grass....AFTER I had the yard professional graded and seeded by a landscaper for $3K, TruGreen killed all my grass. They would not come out and replant the seed, acted very unconcerned. No refund of money, and no reseeding. My grass went from looking perfect, to dirt...literally dirt..no weeds and no grass.....because the chemicals they applied killed all the grass and weeds. They did this 2 years in a row.
They are awful! Service is terrible , they don't know what they are doing. TRY to get a refund - impossible. Stay away from these people. Write the Home office and write the BBB like I am about to do... these people should be out of business. I would recommend hiring a local , well-respected lawn care service over this ripoff organization.

Michelle

9/28/11

This organization is truly lacking. I can nto believe the poor customer service! It is difficult to reach managers. When you do they talk a good game and say they care about the problem but they do not talk very will among themselves. The client needs to repeat the problem over and over. I got a puppy so I wanted the best lawn I could have. I thought I should get professionals rather than doing myself. Well, my lawn is worst than ever 10 x 10 area is dead and needs to be replaced. Think they will take responsibility, nope! Maybe they could just live up to what they promise. I would never reccomend them. Keep Clear of Truegreen out of the Ft. Lauderdale area!

harry wedding

8/9/11

i just called to cancel my subscribtion with trugreen because of to many issues with the time i wanted and no signs in my yard to show my neighbors and kids plus pets that my yard was treated .. i see no difference in just 4 visits to my lawn .actually i think i have done better when i did it for the past 7 years ... i just came home to find they were just here and saw they only used 10lbs of fertilizeron a half acre really !!!!!!!!!!! done good bye ps oh and they left a big oil slick on my driveway and said it wasnt them but it wasnt there until they came out to fertilize ... driver told me he had broke down after he did my yard ding ding i know why his oil was on my driveway ... again im done with them i do believe its a scam

peturbed

9/19/11

I signed up for a year, thinking that will give me the best chance towards a healthy full lawn. Well, aftering spending $1,200 and numerous calls to the company in Farmingdale, NJ I met with the typical field tech saying just keep watering it. Please, at no time did they aggressively try to correct the problem with my lawn. No gratis applications nor follow up. terrible experience, I will never use this company again nor recommend it to anyone.

Rose

8/15/11

I read all the complains and i'm one sick and tired customer to.i'm with daniel ,the don't use any weed control or fertilizer.i have aa terrible weed problem and it got worse from laste year to this.if you call no return call,but the come out and service for pay????but no time for return call' sthere has to be a company that cares about there service out there some where and customer service?????
i just cancelled my service,the take the money ,but the service sucks.

John

9/14/11

I requested a lawn treatment for 65 dollars. Before any services were rendered I cancelled my account. I was told by the saleman that I will not be charged until I get the service. I couple of weeks went by and I viewed my account and Trugreen had debited my account for 520 dollars. I have called the the company and talked with the manager several time sand I haven't received my refund yet. I was dealing this Tina Clark and she said that they didn't enter the refund in the system because they where to busy. This unprofessional service makes me not want to deal with any services! I'm located in the Fort Washington area.

Marcia Stewart	7/7/11
After having their service for 3 years, I have realized that they are an incompetent company and they need a babysitter. If you want to be stressed out, unhappy, and mad then you are using the right company. They do not listen to anything they are told by the customer. I finally got wise and left them, I,m soooo much happier now!!!!!!!!

lindsey

7/7/11

I left trugreen because they would not come out and treat my yard when they said they would. When I would call you get people that do not do their jobs. They would keep me upset and angry and I do not have time to live on the phone letting them know that they did something wrong. They need to grow up and do their job and not expect the customer to do it for them. VERY HAPPY I LEFT DO NOT USE THIS COMPANY!

a trugreen employee

7/17/11

I am a former manager and present employee of trugreen presently unfortunately i agree totally trugreen sucks the corporation who owns us beats the hell out of their techs doesnt give a dam about their employees they are actually probably going to sell trugreen in awhile after they beat the shit out of the fleet and run it as much as they can but let me also add from a lawn man perspective people are assholes these days it seems to me the public a lotta of the time just thinks they can be retards to workers when in fact trugreens prices suck ass im tired of doin 20000 square foot lawns for 6o bucks these people suck get real that dam lawn should be at least 160 thats why im gonna work for a company that gets the right prices and not have to worry about stupid trugreen or these dumbass customers of theirs

jim

7/19/11

I have canceled my service due to very poor results for the last two years. I requested to have the last application's charge to be credited as per your lawn garuntee but the person that I talked to on the phone said she did not know anything about that and a refund was not going to happen. I would love to have the CEO take a look at my lawn, hell you won't even have to get out of the car, you can see the weeds from the street. VERY POOR SERVICE ALL THE WAY AROUND.

kathy	7/22/11
guess I'm not the only sitting home all day waiting for my scheduled appt, only to find out the are not coming today...I have had my pets in all day so the would not be out when the tech came... what a joke. This company better step up tp the plate or they will not survive in the economy. I will be canceling any future service except what I have paid for. SHAME ON YOU TRUGREEN

KATHY

7/22/11

WORST CUSTOMER SERVICE EVER. SPENT THE DAY SITIING AROUND WAITING FOR TECH TO SHOW UP, CALLED AND WAS TOLD THEY WOULD NOT BE COMING OUT TODAY AND THAT THEY WOULD BE COMING TOMORROW INSTEAD. THEY COULD HAVE AT THE VERY LEAST CALLED ME AND LET ME KNOW, AND THE WOMAN I SPOKE TO WAS RUDE TO ME LIKE I WAS THE PROBLEM. SERIOUSLY ARE THEY JOKING? THEY ARE THE ONES THAT SENT ME THE CARD WITH THE DATES ON IT.THIS COMPANY REALLY NEEDS TO GET IT TOGETHER. IT IS VERY OBVIOUS(BASED ON THE REVIEWS) THAT THEY HAVE MANY ISSUES,WAY TO MANY FOR ME TO TRUST THEIR SERVICES.

Daniel

7/28/11

I am a former employee of Trugreen and I know where everyone is coming from. I hated getting new sales where the customer said they wanted service on a certain day but Trugreen doesn't care, all they care about is the bottom line of making a buck. I got overworked in this heat wave that we are having and missed a week of work because I received heat exhaustion. The office didn't even seem to care about my health all they were worried about was getting me back to work. Trugreen doesn't care about its customer's or employees, I recommend that YOU STAY AWAY FROM TRUGREEN AT ALL COSTS, it is a scam. I was a lawn technician and I do not believe in the products they use because honestly I never really saw results from the chemicals I used. The lawn technicians did half ass jobs just to try to hit a number. I know many technicians who never used fertilizer and just sprayed weed control so they could get more jobs done in a day. We were forced to reach a production goal each week or be forced to work on saturday. They forced lawn technicians to become salesman also and fired all the salesmen from my branch. I have now been fired because I came back early due to the heat and according to management I didn't follow company policy. This company is a joke it was the worst job I have ever had.

Bob/Damascus, Md

6/13/11

After reading a lot of these reviews I was really pissed off. I thought I was the only one getting jerked around. I just started their service about 2 months ago but I have called and asked to speak with my particular superintendent for my area (kevin)approx 5 times. He did actually return the call finally, of course I had to threaten to cancel my service in order for him to respond. I just wanted to ask for one of those free intermediate applications that they offer when you sign up, you know the one where they tell you if you see any weeds in between scheduled sprays we will come out for free and treat again. Well that still hasen't happened. Boy am I glad I didn't give them access to my bank accout for automatic withdrawls, (don't ever do this). They really tried to push this during sign up too. So far I guess I'm lucky, I've only had one application so far, unfortunately it didn't do much good and I've only paid them one fee. I'll be canceling service tomorrow, if I can. Good luck everyone.

june

6/15/11

I cancelled my service. They came out anyway and sprayed the yard,left my fence fate open in which my dogs got out and I spent and hour trying to find them aftetwork. I was billed for that service that I did not authorize. Talked to management who kept passing me from person to person. Yesterday I got a collection notice and have spent 2 days trying to speak with management. I was told it was not a good day. Never never use this company.

Ja Dee Huber, Suracuse utah 84075

4/1/11

It appears from reading the negative comments here and in different blogs, headquarters appears to care less also, but I will vent anyway. Today I was scheduled for lawncare service, I stayed home for that reason. I wanted to insure TruGreen put down granular and swept or blew the fertilizer off the sidewalk. I called trugreen at 4:00, and Mike said, "Everyone has gone home and I don't have any idea why they didn't show up". I asked Mike I wanted the President to call me within 30 minutes, that of course didn't happen. I called back and talked to a lady, she said she talked to Mike, and she returned my call (surprise) and said she didn't know why either but she could reschedule me for the next day. She said she talked to the Clearfield, Utah manager and he suggested that. He didn't even call me. Trugreen was eager to reschedule an already missed appointment, but not to involve mgmt in the resolution of this matter. If Trugreen couldn't make the appointment for whatever reason, why schedule it on that day. I tried to call Doug McKay, SLC mgmr at home unfortunately, I couldn't find his home phone or address or I would have visited him in person. Here is what I am going to do:
1) Contact the BBB in SLC
2) I work with thousands of civilians at Hill AFB I will tell at least 50 people the type of service you provide
3) Start a blog-telling as many people as I can about your lack of customer service with the goal, 1 person telling 2 who tell 4, etc. etc until we reach 10,000
people.

You folks shouldn't be in business and in this economy, one would think you would bend over backwards, instead the customer gets bent over by you--Tru Green.Shame on you!

Ja Dee Huber

J Alston

3/28/11

To Whom It May Concern:

I will not pay money for Unacceptable Customer Service!
With the economy at it lowest right now and Business slowly drowning for lack of customers. The customer service I recieved when a representative from your company by the name of Ray called and tried to sell me service. Not knowing i was already an existing customer. He was very rude and disrespectfully. A business can not survive without Excellent customer Service. I then called the office to advise of this behavior and spoke to a Manager name Silas. Silas then advised that the representative had to have given the wrong name and he thinks its was Bob and he would handle the situation. I refuse to pay money to a company who allows representatives to disrespect their clients. Reading over the previous concerns above, it seems to be a behavior you allow. Is there every really an apology to your customers. I work for a major company and if a representative even thought to talk to our customers the way Ray did, they would be unemployed immediately. Your company may want to think about additional training before you loose alot of your customers and go Bankrupt.

Stephanie

3/26/11

March 26, 2011

To Whom It May Concern,
Enclosed you will find a check for $81.44, and while I don�t agree with your billing statement I no longer have the patience/time to work with my bank to collect all the documentation to provide to you. I feel that by sending me a printout of service dates and payment information with no letter of correspondence you demonstrate your lack of professionalism and courtesy toward your customers. We spoke with the corporate office on 3 occasions requesting a phone call from your office, and we never received one! Instead we received a print out, lacking even a letter of explanation.
At this time I also would like to inform you that we are canceling all service with TruGreen. We do not want any phone calls asking for a further contract with the company. The ironic thing is that your poor business practice just severed ties with a customer who paid you a total of $436.72 in the last year and $417.80 the previous year, all over a disputed $40.72. Seems a little counterproductive! (Not to mention I will share my experiences with those who I believe will benefit.)

Renny

3/18/11

trugreen Services are very poor. They treated my yard 7 or 8 times with no results. I called in December told them to cancel my service and I would not be renewing my contract. I was told that a trugreen rep. Would call or come by to discuss why I was not satisfied; never seen anyone. Well March rolls abound and I came in from work and much to my surprise I notices a lawn decal and a treatment statement on my door. I called the number on the treatment statement and told them what had happen. The person I talked to repeated her notes she had on her computer and she told me they should have not treated my lawn and I would not be billed. Well guess what happened about a week later, you got it, a bill for $65 came in the mail. Once again I called trugreen and talked to theAcworth GA office and I was told I had to pay the bill because they now have no record of me telling them to stop treatment. I can't seem to stop this company from extorting money from me, nor can I seem to get it through to them to STOP TREATMENT SERVICES NOW. Stay away from trugreen

Heather

3/14/11

I had Trugreen service my lawn last summer. The service was fair at best. The weeds and crag grass took a long time to die off. The sales office appearly doesn't know how to follow instructions. While being a customer, in good standing, they called weekly about starting service plan with them. I cancelled the service with Trugreen mainly to stop the sales calls. BOY! was I wrong. By canceling the serivce it give them a reason to call more. As of Feb 28, 2011 they have called at least twice a day except on Sundays. I'm looking for a legal way to get them to stop calling me! I'm going to try the letter route first to see if that works. Keeping my figures cross this stops today!

Jeff

3/7/11

TruGreen is a company that absolutely deserves to go out of business for the way it treats its customers. There lawn control last year was sub-par - as I've experienced better results by doing the work myself. The main problem is that it is almost impossible to cancle your service. I've made four phone call over the last two days to cancel my service, and have been given the constant run-around. It is an ovious scam. Today I am told that the truck is making its rounds and will stop at my home - for which I will be charged, even though I've made numerous attempts to cancel the service. This is flat-out FRAUD. Avoid this company at all costs.

Anthony Grech

3/3/11

I have been with Truegreen for a long time. Last year,I called them and told them thatI do not want the service any more. The lady was really rud and what she did is slam the phone down. Thet called me many times and I always told them that I cancelled and they still call. The last time they called the person told me that he is getting his routs ready and that I am going to be on the list for his route.I did tell hin that I cancelled but they keep calling. I am fed up with this stupid ideas that they have. I do hope that some body from Headquartes do some thing about this. I do not want the service,and like I said I cancelled late last year.Tell them not to pester the people. They are a joke.

Stephanie

2/3/11

I can not begin to express my dissatisfaction with Trugreen - we agreed to service - once it finally got started we noticed we were not getting the weed control we promised - we called and did not get a respoonse - we were told we owed money and once that was paid someone would be out - what a joke. We cancelled the service - and they came out after now they are trying to bill us and send us to collections
I have talked to Justin, Brian ,John and countless other incompetent people - I have called phone numbers where it will continually ring and then doisconnect - DO NOT sign up with them.

Mary Holder

11/1/10

As a customer (Fort Washington, MD)since April 2010, I am seriously concerned about the lack of professional respect and courtesy shown toward me regarding scheduling of my lawn care. I telephonically agreed to the irrigation and seeding of my lawn and was told that someone would perform services by the end of the month--to no avail-no phone call, nothing. Last week, I telephonically talked to a female identified as "Tina", assumed to be a Supervisor whom I requested to speak to regarding my problem. Today November 1, 2010, I initiated another call to (Trugreen at 301)390-1800) expressed my concerns and was told that someone would come to my home tomorrow November 2, 2010. Pls. let the record show that if the services have not begun by November 2, 2010, as stated and agreed to, I will not pay any money and would like to cancel any future dealings with Trugreen. This is not the way to do business especially in this economy. Trugreen's failure to provide services as stated and inability to notify customer if they cannot met the scheduled service date is totally unacceptable to me and will not be tolerated. Have a Nice Day