134 Reviews For TruGreen Headquarters & Corporate Office

Terrible Customer service and terrible service

I am a new Customer, prepaid for a year and did not hear from anyone from TrueGreen for a Month and a half before the 1st visit. No Customer service visit or analysis of my lawn.shrubbery/trees. 1st service fertilized the fescue trying to emerge through my dormant Bermuda grass. 3 Month into the contract and i am feed up and want my money back.

Horrible Service

The worst customer service ever- I paid in advance and now I keep getting phone calls (usually on a Saturday night) saying I did not pay. when trying to call corporate, they politely refuse to have me speak with a corporate representative. The local office, meanwhile, is also very disorganized even though I have proof that I paid. Horrible customer service.

Idiots

I paid for 1 year in advance service to my lawn. I start getting phones calls to pay for the service. I can't tell you how many people I spoke to to try and straighten this out, to NO AVAIL! I was informed that the salesman that took my order lost my credit card number. Really? Now I just got a notice from a collection agency. Get ready IDIOTS - I won't go away quietly - Bet the bank on it!

terrible service, fraudulent

TruGreen is horrible. Service is terrible. I prepaid for a year, rarely got service, and it did not work. At the end, they said I did not pay for services, and I can't get the bill collector to stop pursuing. Stay away from this company

Positive

Your site as the first to provide me with everything I requested

bad service

They convinced me to change back to them billing horribel they are billing for a service they are not performing and billing me more every 2 weeks a new bill and not even doing the service they are billing me awesome and customer service sucks!! showed of stayed with old lawn company!!

Trugreen Greenville SC

Absolutely the worst! I've called 8 times in the last 8 weeks, I've asked to speak to the branch manager, have asked for him to call me, have asked for service to evaluate my brown spots on the lawn, nothing! They promised that they would be here today, noon and nothing! If they don't come today, I will pay them a visit tomorrow at their office. Never again with this company. Absolutely the worst!!!

Don't Stand Behind There Word

Trugreen is not a honest company! They lie to get a sell. Customer service is horrible....... Don't use this company!

The worst company

Tru green is truly unreliable! After a month of promises and lies to service my insect situation I never got results, no less a telephone call. Excuse after excuse. This is the worst company I have ever dealt with and I will be taking my business elsewhere. In this economy you would think they would be grateful to have customers. Please do not use Tru Green!! This situation is worthy of the newspaper.

FED UP

The "trudy" system STINKS~~they schedule a visit & they are a no show. My lawn looks worse than when I was doing it myself. With all of the rain NJ had, it should be very green. I was contacted by the corporate office & told to call a particular person at the Farmingdale, NJ office the next day which I did~~of course they were not available. I left my name & phone number & waited for a return call~NOTHING The corporate office was also to send an e-mail to alert this person of all of my problems. I guess Farmingdale doesn't care if it looses customers or not!! Perhaps they should just fire the management staff!!

Worst service and product ever...a true scam

We have been trying to correct issues with TruGreen for over 5 months including poor service, nasty customer service reps, inadequate communication, billing issues and empty promises. NEVER, NEVER, NEVER use this company. They will mess up your lawn, mess up your billing and deliver an inferior product.

Terriable experience

I have had terrible experience with this company. Having my lawn reseeded by them in the fall my front lawn has been totally wiped out. After many phone calls and not being able to get in touch with my local company I finally made a trip in person to their office. They scratched up the dead lawn and reseeded it. I showed them the weeds that have cropped up since the last time they serviced and was told they didn't know why I had them. At this time my yard is in a condition that I will have to completely start over and put a new lawn in. I also was told that the seed they originally used was not the right seed.

Service (none)

Four weeks have passed and we still have not seen a rep. from your company to do our lawn. We have been customers for 4-5 years and were told, starting 4 weeks ago, that our lawn would be serviced. Calls have been made since Monday with the same story, "He will be there today." What seems to be the problem with your company?

TruGreen takes I don't care to a never seen level

Hands down the worst company I have had the displeasure of dealing with. I will never get the breaths back that I wasted on the phone and on hold with a company and people that lack character, integrity and caring. DO NOT PAY THIS COMPANY FOR SERVICES, BETTER TO THROW YOUR MONEY IN THE OCEAN. I'd like to see if the President cares, unlikely. Usually starts at the top. Poor leadership equals poor employees equals awful product and service.

not happy

I cancelled my service this year because i was promised 5 treatment last year and i only received 4. I was told I paid for 4 yet if you listen to your recording when I paid, i even asked if i would get 5 and i was told yes. so i cancelled my service. I was called and a message was left that you could give me a better price. i never returned the call. yet you came out and did your thing. Now I am billed and no one will call me to talk. now you are threatening to send me to a collection agency. I am not threatening, but i am filing a complaint with the better business bureau. You should see how bad my lawn looks.

Not Reliable

I agree with all the negative comments. Some customer service reps are ok - others rude. They never come when scheduled and I'm getting fed up with this.

Absolutely the worst customer service EVER ! Foolishly prepaid for 5 applications. Had to call 3 times to get them out the first time on 5/2/13 - 3 weeks AFTER other lawn companies in the neighborhood had applied the first application. It is now 7/9/13 and still waiting for the second application on my yard. My neighbors have had their third applications. Customer service provides lip service only. They tell you what you want to hear without having ANY intention of following up on what they promise you. Good luck trying to get a manager to call you back - won't happen ! Will NEVER use this company again and would STRONGLY urge others not too either - you'll just be creating major headaches for yourself. All in all - they suk !!

Legal Avenues

I'm experiencing the same poor service as all the others on here. Any legal eagles on here that could pursue staring a class action suit against TruGreen for not delivering on their promises ?

Terrible Customer Service

Just like the many other negative customer reviews don't get involved w/ this company pure hell.

Customer Service

Trugreen of Walton Hills, Ohio took 244 out of my account for something. I didn't realize until my account was out of balance the service is poor i terminated the account and they still came to my house for service i'm very upset with them they should not go into a person account unless they are told to.

Write A Review For TruGreen Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact TruGreen Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about TruGreen. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.