141 Reviews For TruGreen Headquarters & Corporate Office

almost customer

I phoned to start service but my conversation with Ken was so problematic that I hung up. After checking online comments it is clear this is not a company you can trust and depend on. Avoid them!!!!!!

Fraudulent company. I never had service with this company and they have taken money out of my account.

I recently had my yard treated. In so doing, the person doing the work drove his truck off my driveway into my yard doing considerable damage. After several phone calls, some one came out and attempted to repair, failing miserably. After many phone calls to the local office, I received message telling me they would call back the next day. The next day, and several after that came and went-no return calls. I am contacting local attorney to contact them as well as the BBB. Terrible customer service from fairfield ohio office

MSDS

By law you have to supply MSDS with in 48 hours of the request. Its been 12 days and nothing.

Inept Management

This company has obviously hired pitiful excuses for managers. There is extremely poor customer service, and lack of communication. The technicians use "cut and paste" notes that don't even apply to some lawns and can't explain what chemicals that they are spraying and what the purpose may be. This is it, they deserve to have a letter of notice filed as to their incompetence.

Buyer Beware

horrible company. If I could give it 0 stars I would. False advertisement, poor customer service, liars, over chargers, overall rip offs. They charged me for a service that wasn't done. After calling to cancel multiple times they proceeded with charging my card for services I did not ask for.

HORRIBLE

Trugreen is the horrible. They do not honor the guarantee. I called numerous times to have someone look at my property and no one ever came. After a few months I just gave up. A few of my neighbors had similar experiences. Do not use them. The management was absolutely horrible, I believe there last names were Shrunk brothers.

Terrible Customer service and terrible service

I am a new Customer, prepaid for a year and did not hear from anyone from TrueGreen for a Month and a half before the 1st visit. No Customer service visit or analysis of my lawn.shrubbery/trees. 1st service fertilized the fescue trying to emerge through my dormant Bermuda grass. 3 Month into the contract and i am feed up and want my money back.

Horrible Service

The worst customer service ever- I paid in advance and now I keep getting phone calls (usually on a Saturday night) saying I did not pay. when trying to call corporate, they politely refuse to have me speak with a corporate representative. The local office, meanwhile, is also very disorganized even though I have proof that I paid. Horrible customer service.

Idiots

I paid for 1 year in advance service to my lawn. I start getting phones calls to pay for the service. I can't tell you how many people I spoke to to try and straighten this out, to NO AVAIL! I was informed that the salesman that took my order lost my credit card number. Really? Now I just got a notice from a collection agency. Get ready IDIOTS - I won't go away quietly - Bet the bank on it!

terrible service, fraudulent

TruGreen is horrible. Service is terrible. I prepaid for a year, rarely got service, and it did not work. At the end, they said I did not pay for services, and I can't get the bill collector to stop pursuing. Stay away from this company

Positive

Your site as the first to provide me with everything I requested

bad service

They convinced me to change back to them billing horribel they are billing for a service they are not performing and billing me more every 2 weeks a new bill and not even doing the service they are billing me awesome and customer service sucks!! showed of stayed with old lawn company!!

Trugreen Greenville SC

Absolutely the worst! I've called 8 times in the last 8 weeks, I've asked to speak to the branch manager, have asked for him to call me, have asked for service to evaluate my brown spots on the lawn, nothing! They promised that they would be here today, noon and nothing! If they don't come today, I will pay them a visit tomorrow at their office. Never again with this company. Absolutely the worst!!!

Don't Stand Behind There Word

Trugreen is not a honest company! They lie to get a sell. Customer service is horrible....... Don't use this company!

The worst company

Tru green is truly unreliable! After a month of promises and lies to service my insect situation I never got results, no less a telephone call. Excuse after excuse. This is the worst company I have ever dealt with and I will be taking my business elsewhere. In this economy you would think they would be grateful to have customers. Please do not use Tru Green!! This situation is worthy of the newspaper.

FED UP

The "trudy" system STINKS~~they schedule a visit & they are a no show. My lawn looks worse than when I was doing it myself. With all of the rain NJ had, it should be very green. I was contacted by the corporate office & told to call a particular person at the Farmingdale, NJ office the next day which I did~~of course they were not available. I left my name & phone number & waited for a return call~NOTHING The corporate office was also to send an e-mail to alert this person of all of my problems. I guess Farmingdale doesn't care if it looses customers or not!! Perhaps they should just fire the management staff!!

Worst service and product ever...a true scam

We have been trying to correct issues with TruGreen for over 5 months including poor service, nasty customer service reps, inadequate communication, billing issues and empty promises. NEVER, NEVER, NEVER use this company. They will mess up your lawn, mess up your billing and deliver an inferior product.

Terriable experience

I have had terrible experience with this company. Having my lawn reseeded by them in the fall my front lawn has been totally wiped out. After many phone calls and not being able to get in touch with my local company I finally made a trip in person to their office. They scratched up the dead lawn and reseeded it. I showed them the weeds that have cropped up since the last time they serviced and was told they didn't know why I had them. At this time my yard is in a condition that I will have to completely start over and put a new lawn in. I also was told that the seed they originally used was not the right seed.

Service (none)

Four weeks have passed and we still have not seen a rep. from your company to do our lawn. We have been customers for 4-5 years and were told, starting 4 weeks ago, that our lawn would be serviced. Calls have been made since Monday with the same story, "He will be there today." What seems to be the problem with your company?

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