Travelocity Com Lp Corporate Office | Headquarters Contact Phone Number & Address

Jeff H

5/21/12

After booking the flights for my study-abroad trip to Italy, I check withe airlines a couple of weeks later to request special meals because I am celiac. I find that the first two legs of my flight have been deleted. And this begins a two-month process to fix my flights that is still not resolved. Multiple calls to Travelocity (Travel India, as stated above) have done nothing but raise blood pressure and stress. It is clear that no one in customer service documents anything as we have to start over from scratch with every call. They constantly lie to you, promising to fix the flight, emailing you a confirmation within 48 hours. It never arrives and the problem is never resolved. Asking to speak to a supervisor is a waste of time. They will not transfer you to a supervisor. They "promise" a supervisor will call you back within a given time frame. They don't if they call you at all, it is during a time you have told them you are not available. They ask you to call them back. My callback number has always been a Los Angeles number that is always busy.

Travelocity is staffed by incompetents, charlatans and liars.

Outabounds

5/24/12

DO NOT USE TRAVELOCITY. Took my family to Colorado Springs for the weekend. Rented three rooms at a Days Inn central. (DO NOT STAY THERE) It was a rat hole with rats loitering outside. We switched hotels because travelocity said they would pay us back by Monday. Called Monday to find out what was going on and was told they would not reimburse us. After arguing for an hour they finally said they would pay out by Wednesday. Called on Wednesday only to be told they were not going to pay out. After arguing for over an hour they finally agreed to reimburse us by Friday. I have a feeling tomorrow when I call that their answer is going to be no. What a bunch of liars and cheats. I and my company will never use them again.

Khalid Mansour

5/15/12

I can not express how horrible & stressful experience I had with Travelocity. I called your customer line on April 28th and I made a reservation for 3 tickets to Cairo. Five hours later after I was confirmed and paid for the tickets, I get an e-mail and a phone call from you stating that one of the outbound trips was cancelled, and your sales rep was trying hard to over charge me for the change. The argument took nearly an hour, I was trying to tell him it’s not my fault because I was confirmed over the phone and also I received a confirmation e-mail. Obviously he was not trained to deal with a like situation and I had to ask to speak to a supervisor which he understood the situation and found me another route on a different airlines and I don’t have to pay extra, I was somehow ok with that.

Today I was checking my Bank statement and I found 16 transactions related to the reservation between debits & credits my account, and guss what? I was over charged $308.41 than the amount you were suppose to charge. I called to get some help and I faxed my bank statement for verification and No results, what a service! I will never ever use them again.

cjhowle	5/15/12
I had such a terrible experience with the customer service people. when I sent back in an email survey and comment they both came back as undeliverable. Ummm. Seems that the third party sub contractor in charge of CS doesn't really want a review.

Shirley johnson	3/3/12
This company needs to be shutdown from even operating. They are scams and it should be against the law what they are doing. They billed my credit card twice on 2-25-2012 and they are blaming the credit card company. I want to do something about this company. I'm going to call the news stations and complain about them. Maybe they can do something

Blssd_diva1126

1/8/12

I will NEVER EVER EVER USE OR RECCOMEND TRAVELOCITY TO ANYONE FOR AS LONG AS I LIVE!! I changed my flight from 12/22 to 12/23, from Hawaii to Atl with a layover in Seattle. I agreed to pay $105 change fee, which was a combination of Travelocity's and (The airline that i used)'s change fee. I used a separate card for the change fees than I did to book the ticket originally (original card was my aunt's, the second was my sister's) I went through hell that day. I spent my ENTIRE evening on the phone, because the woman that I initially spoke with did not inform us that a $30 hold would be placed on the card, IN ADDITION TO the $105 change fee. After about 3 hours of trying to reach a supervisor and talking to my bank, we concluded that the initial customer service worker failed to correctly do her job by not informing us about the hold. After i got off the phone, I went to check into my flight, only to find that she changed my destination from ATL to SEA. So this lead to another 3 hours on the phone, with the manager telling me that his employee documented that I agreed to only go to Seattle, and that it was my problem. Why i would leave myself stranded on the other side of the country is beyond my knowledge. Needless to say, the manager spent hours trying to convince me that I booked the flight to SEA solely on the basis of his employee's documentation. My only option was for their "team" to review the recorded conversation, and determine what was said then, which couldn't be done til the next day. I woke up to call saying that I was not on a flight to ATL again....??? AFTER all of THAT mess, here it is, two weeks later, and I got a charge on my statement of $75 on 01/03, which is the change fee for the airline I used. When I called travelocity to dispute, at first they did not see the charge, then they told my aunt that I authorized the charge, then they told me there were no supervisors that I could talk to, then I was talking to a supervisor 5 minutes later, and they never released the $30, mind you. I am still in HELL with this company, and once they give my aunt her money back, I will NEVER EVER EVER USE OR RECOMMEND THIS COMPANY TO ANYONE FOR AS LONG AS I LIVE!!!!!!

martin ricker

10/31/11

I have recieved my credit card statement today and found a $16.95 charge from a company called "SAVINGSACE". They tell me it was from a Travelocity booking and within that booking was a spot for REFUSE THIS OFFER. Since I did not "REFUSE TO ACCEPT". (nice) Travelocity forwarded my credit card number to this outfit, charges followed. I have cancelled this account with them and would like your take on this type of business practice. Future bookings with Travelocity will depend on your reply.

P1ssed off for the last time!!

8/8/11

RUN AWAY RUN AWAY DO NOT USE TRAVELINDIA DO NOT REQUEST INFORMATION DO NOT PUT IN YOUR EMAIL DO NOT PUT IN YOUR CC# DO NOT CALL THEM DO NOT EVEN THINK ABOUT IT.
IF YOU HAVE ALREADY.... GO STRAIGHT TO YOUR STATES ATTORNEY GENERAL AND FILE A COMPLAINT! THEN, GO TO THE BBB AND FILE A COMPLAINT. Then write to any newspapers' travel editor, or, consumer watchdog group.
The real name of travelocity is Sabre Products DBA Travelocity.com

Hill's

9/20/11

I understand people's frustration with travelocity but I believe Erika did everything possible to help us out. Unfortunately the outsourcing people in India do not have any power to change rules. Rules that tell you you cannot get a refund or perhaps if you do not show up or cancel but in my world rules are rules. We got substancial help because we cancelled before departure and still had to pay $250 for rescheduling fee. This fee and the price of the new ticket date amounted to $430 more being added to our trip. That may seem like alot buy we feared we would lose the entire $1240 we had paid. We would have lost it all if we had followed the advice of the outsource crew. My wife refuesed and cancelled the flight and called Erika in the morning. She was gracious and very eager to help. Being nice and following the rules stated at the bottom concerning no refunds will go along ways. Our experience turned out well and to our satisfaction. $430 was still alot of money to add to our flight to Bangkok but was better than losing it all. Thanks Erika for caring and working hard to get my wife back to see her family in Thailand

tony longcoy

9/20/11

travelocity is the worst company Ive EVER went through.. they do not live up to there so called guarantee.. and have not got back to me on any of my phone calls.. i get transferred almost every time overseas to India to someone who can barely speak English.. and i was totally unsatisfied with there customer service and the 1st n last trip i ever plan on booking through them.. they did nothing to help me in the matters that concerned me.. and offered no refund.. my planes left me stranded cause it left 10 min early.. i had to take another flight that took me way out my way to where i was suppose to pick up my rent a car.. i had to take a taxi over 3 hrs to get my car and it cost me over $400.00 then i was put in a handicapped room where the shower has no divider to keep the water in and it all ran out in the bathroom where i slipped n fell almost breaking my neck.. and after numerous emails n phone calls.. no-one has ever got back to me in regards to any of these matters! piss poor 2 thumbs down.. do not book through them EVER!.. they have no guarantee but to rip u off and blow u off and not help u in any ways what so ever..

Christina

7/5/11

I purchased a hotel/flight package to Las Vegas. Was at the airport two hours early, when I got past securty I looked at the departure board and it said my flight is delayed three hours. My plane finally arrive three hours later only to be stranded in LA because the delay caused me to miss my connecting flight. Then to top it off when I called Travelocity so I would not get charged for the room I was missing in Las Vegas. I was told by Travelocty agent in India, That this is my fault for wanting to get a good deal on a trip. Travelocity said they will not refund me the money for the day I was stranded in LA. Even though I have a letter from the hotel manager in Las Vegas saying that they are not chargeing Travelocity for that day. Avoid using Travelocity at all cost they have no morals

Drmkatcher

7/18/11

Wow!!! You dont even deserve one star. Your customer service is about the poorest service I have ever dealt with and the English is so bad you cant even understand them let alone they cant understand you. Asked for a Supervisor by the name of Rick who was of NO HELP!!! What type of customer service makes the customer email Technical support themselves?????? I had to email them..you apparently had a site issue since 13 people called the same rep with the same booking issue but it was my fault!!! Wrong! I will take this to corporate....you guys should not be in business!!!

Travelocity Sux	6/28/11
We booked a vacation with TraveloSHITY 1 year ago. Flights were 1 stop each way. Now 2 month before we leave we get the old "we're sorry but the airline changed the flights, sorry we can't do anything about it". 3 stops going and 4 stops coming back!!! Totally ridulous. Bait and switch, talking to a lawyer right now.

Da man

6/30/11

The only reason I put a 1 is because there isnt a zero or lower on your scale. You have done wrong for the last time. I will make it a point to spread the word on how lousy(shitty) your copmpany truely is. I used you for the longest time and because of your outsourcing of your work. The communication between myself and your C S R sucked. I now the corperate America has forgot about the people that has paid their salaries. Im hoping that I can change this. Its time for Americans to unite and drive a companey like this out of business. In fact you outsource to Inida move to India. Nothing against India in fact I know quite a few of them and they are good people. you just want more money in your pockets that is why you are not welling to put the jobs where they belong. They make 3 dollars an hour and we want 7 dollars an hour which is minimum wage. this way the people at the top can make the millions a year instead of investing in the american people and a company which was built by the American people. My fellow Americans you made them you can destroy them stop using them. As far as I am concerned I will Never use your company again. Your competitors will get my money for now on. And I believe that the American people will put you out of business. AMERICANS UNITE Go straight to the product vender. You Have treated so many so badly. WHY???

V	4/28/11
YOU GUYS ARE THE WORST TRAVEL SITE EVER! TRAVELOCITY NEED TO LEARN TO ADMIT THERE MISTAKE AND LEARN TO ACCEPT THEY MADE A MISTAKE AND TRY TO FIX IT INSTEAD OF BLAMING ON CUSTOMERS THAT ITS THERE FAULT. I WILL NEVER EVER AGAIN BOOK ON THIS SITE NOR I RECOMMEND ANY OTHER CUSTOMERS TOO.. GO TO EXPEDIA INSTEAD..THEY ARE WAYYYYY BETTER

Danielle

4/18/11

Will never use travelocity again...nor will my business.

Needed to change a reservation, and yet they tell me there are no flights on the day I requested. The so called "customer service" people were no help at all, they just kept telling me I couldn't do it. When asked why I see the ticket for sale on the website and that it will let me book it, they say "oh well we do that sometimes, and if a seat becomes available then you get it" I MAY get a seat after I buy a ticket, really? I don't think so. Then the flight they finally found based on what I was telling them I saw on my computer screen the change fee would of cost $400 dollars. So I spoke to a supposed "supervisor" who came up with the astronomical price of $1100.00 for the same flight I found on there website for $450.00.

Then they gave me the run around for 3 hours trying to make a simple change to the reservation....still did not get it changed for the date I needed. So I cancelled the remainder of my trip and went to EXPEDIA.COM and got the ticket I needed for a flight Travelocity said was a MAYBE through them. So I ended up paying Travelocity for a trip I used 1/2 of and purchasing a 1-way ticket through expedia. Then traveleocity tells me I have a credit with them for cancelling my reservation and the credit is for the same leg of the trip I cancelled, and I have a year to use it + $180.00 change fee + any additional cost to airfare at that time. Thanks, but no thanks...I will never book any of our trips through you again.

Thanks travelocity for wasting my time, energy and money. I believe that all of your "Customer Service Reps" and "Supervisors" could really use some education in the Customer Service field-hence the name CUSTOMER SERVICE not CUSTOMER DIS-SERVICE. They are the worst, and most un helpful company I have ever dealt with.

Richard	3/24/11
This has been the worse experience i have ever had when dealing with a company like yours. I was on the phone yesterday 03/23/11 from six o'clock in the morning until my credit union closed at five and the problem was never resolved. YOUR company charged my credit card for a trip that was never booked. I will contact the better business bureau and file a complain.

M White

3/6/11

While I have had good luck in the past with Travelocity I can honestly say this time has been a nightmare. I will not give my details as they are too similar to everyone elses. We are, however, reporting them to our state attorney general's office for their conduct and I strongly suggest that each and every one else do the same. At some point this conduct can not be overlooked. The largest problem facing this company is the foreign employees that they have entrusted their business with who could care less about the American's vacation problems. In the future I will pay the extra and go directly through the airlines.

Frank Doster	3/3/11
Your Bussiness is a joke. I tried to book a trip and there was a problem with the booking. YOUR company charged my card and i never got my trip and had to fight with your customer service people and billing dept for 5 days before i got my money back. I will never give up on letting people know your company is a scam!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

NEVER Deal with them!	2/17/11
I went to book a trip...they charged my credit card and I NEVER got my trip booked now it is the run around to try and get my own money back!!!!!!!!!!!!!!

Burnt by Travelocity

1/24/11

When "Good Buys" are Not - at Travelocity

Watch out for those "Good Buys" at Travelocity -- they aren't what they seem. They have hidden the terms of those buys behind some click throughs. Travelocity charges your credit card up front and will not refund your money if cancel the reservation with the hotel.

What's worse, is they won't even talk with you. They get to the point where they tell you that you must send an email to customer.relations@travelocity.com, however, that email address NEVER responds to you!!

So, Travelocity has my money and they won't even talk to me.

Also, watch out if you try to use your credit card company's dispute process - Travelocity has contracted with a company just to prevent credit card chargebacks. They must have an AWFUL LOT of PROBLEMS to need a whole separate company just to deal with credit card disputes!

So, even though I've used Travelocity for years for company and personal travel, it won't happen again.

Travelocity: Your Reputation is Sinking and your Bottom Line will be too!

Mark Stanton

12/29/10

To whom it may concern (likely no one considering the customer service call center in India),

I am tired of wasting time discussing a problem with Travelocity. You begin with condescension and end with anger. I cannot believe Travelocity stays in business. I know I will take my personal and corporate business elsewhere. The call center was rude, incompetent, and useless. I hope that this company goes out of business. If there is anything that I can do to help its demise I will do it.

Kelly Bradley

12/6/10

I have been given the run around as to how to get a breakdown on fees charged. They've been playing "pass the buck". My family has used their Travelocity account for years and now a simple request cannot be met. I need this information for reimbursement. Now I am out $150. Unfortunately, Texas Weslyean University will not reimburse me for the trouble of making my own travel arrangements. WE will not use Travelocity ever again!!! (and I quit my job)

Jacqueline Thiele	11/22/10
I have been trying to get a simple breakdown of a receipt for almost 2 weeks. Numerous phone calls, even speaking to a "supervisior" gets you nowhere. This is the most horrific company to work with and I would discourage everyone to not book anything from them as they cant even fax or email a simple receipt. They lie. I work for a big company and will NEVER BOOK with them again.

steve young

10/25/10

THIEVES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
booked my flight, and before i landed they triple charged my card !!!!!!!!!!!!
sticking me 4 states away on a SUNDAY, with NO access to my money. they over charged me by $1000 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
they say i cant have MY MONEY BACK !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
they refuse to refund the original tickets AS WELL, because it did not matter. they stuck us on the street, 2000 miles from home after helping themselves to my bank account while i was at 45,000 feet.

thier customer services is ran by jack-asses that think they own the company.

"GREG REESE" at the pennsylvania customer service office tells us they are NOT responisble for what happens with OUR CREDIT CARD ONCE WE HAVE GIVEN THE CARD NUMBER TO THEM. They tell us the have the right to hand out our credit card # to whom they choose.

thats a quote

DONT GIVE THEM YOUR CREDIT CARD INFO, THEY WILL HAVE A BETTER TIME WITH,, AND SPEND MORE OF YOUR MONEY THAN YOU WILL

Judith Hayworth	10/14/10
The only reason that I signed up for a credit card through Travelocity was to receive travel points every time I used the card. I have been loosing hundreds of flying points due to having my new American express card being refused time after time. Why did you ever switch to American Express?

C. CRAWLEY

10/14/10

CRIMINAL ACT

I wrote to Travelocity with respect to my credit card being defrauded off of a booking made on their web site. The company that accessed my credit card is Privacy Portection Plus based in Montreal Canada.

Privacy Protection Plus was fourth comming with the fact that they aquired my information from the Travelocity web site. However after weeks of attempting to contact someone in Travalocity HQ i.e. corporate security, which is an effort in futility. I was finaly sent an e-mail with a contact number, which was a person in India who had no clue about fraud laws in Canada or the United States. However had the tenacity to ask if I wanted to book another trip through Travelocity.

It appears that this company has confused corporate ethics and responsability with the financial bottom line when allowing others to use their service as a venue for possible criminal acts.

However word of mouth is a powerful tool in the service industry, anyone who deals with this Co. should take a serious second look and take their business elsewhere.

Wendy Adams	9/22/10
Booked 4 hotel rooms in NY and since it was a "Good Buy" we paid upfront. The hotel says there are no reservations even though we show them the confirmation number. I understand that glitches happen but I've called 4 times and have been on hold for 5.5 hours!

Charles Stewart

5/8/10

YOU SUCK!!!
You people made a mistake in my bookings and are refusing to fix it so I called but I wasn't home to take the call so she said she'd call me back the next day, which would have been yesterday (Friday), and SHE DIDN'T CALL BACK!!

NOT ONLY DO YOU MESS UP CUSTOMERS RESERVATIONS AND REFUSE TO FIX YOUR MISTAKES, BUT YOUR CORPORATE OFFICIALS LIE.

YOU CAN REST ASSURED THAT I'M GOING TO GO ALL OUT TO DISCOURAGE EVERYONE I KNOW FROM USING TRAVELOCITY N THE FUTURE.

Jack Funcik	5/13/10
I have experience the worst "customer service" ever ... been trying to resolve an issue since 4/26 and still nada. I've offered Member Services one more day ... then I'll have no choice but to contact corporate (however, from Mr. Steward's comment, that might be fruitless as well).

Giulia Frasca

7/24/10

I discourage everyone from booking with Travelocity! They have lied to me, misrepresented their policy on trip changes/refunds/rescheduling and have been unwilling to work with me to find a solution to my problem despite my repeated efforts to work with them. Travelocity and its employees are not helpful and have actually worked to ensure that I lose the most amount of money possible on my trip by charging exorbitant penalties and fees after ensuring me that I was not subject to any penalties and fees. Such behavior must not be tolerated and must be punished. They will happily take your money, but if you have a problem, be ready to wait on hold for over an hour with someone from a call center in a foreign country whom you can barely understand and will not work to help you at all. They will merely recite their policy to you repeatedly until you hang up the phone in frustration. This is not right! Anyone affected by Travelocity's fraudulent business practices should seek a remedy in court.

J. Axtell

7/14/10

My son, a US Marine who just returned from deployment in Afghanistan, has booked a trip for his wife for their second anniversary, (He was on active duty at the time of his first anniversary) He saved the money for the trip and surprised his sweetie with a trip to the southern Caribbean. They looked into trip dates and airfares. The "cheapest" price for airline tickets was with Travelocity. They had looked at two possible dates of travel and decided on one, they booked the cruise and then booked the airlines. I was on the phone looking at the web site with them as they sat together looking at the same screen. They booked travel for July 25 (the second of the two dates they were looking at). We all read the flight numbers and the dates for the travel, however when they were setting up the check-in preliminaries with the cruise line they were notified that they dates on the airline tickets were for the week before their cruise, July 17(the first date plugged into the search engine). To this point all they have received is a run around. They have been transferred from one person to the next, and being told that there was not a way to contact corporate as suggested by Delta airlines. I am ASHAMED that TRAVELOCITY would treat ANYONE this way and especially SERVICE MEN who just spent a tour of duty putting his LIFE on the line for YOUR freedom.
At this time I would have to say that you do not represent your on line statement.

"That's why Travelocity Guarantees that everything about your booking will be right, or we'll work with our partners to make it right, right away. And that's why this guarantee means that we look out for you from the very moment you book with Travelocity."

Unless this is resolved in a timely manner I will not use your services and will advise others to this end. I know my money is hard earned, as is most honest working people's money at this time in this country. I will be watching with interest and will keep a copy of this correspondence for further use. I rated Travelocity at 1 star only because there was no option for 0 stars.