137 Reviews For Toyota Motor Sales, U.S.A., Inc. Headquarters & Corporate Office

2016 Tacoma

Just bought one recently...WOW

Tundra Pro

Attempting to order a Tundra Pro. Was told by the dealer I might not get one. Called Toyota Corp. their supervisor told me dealers can't order vehicles and this area might not be allocated any. this makes absolutely no sense


Purchased a Highlander 2014- for next time will pay the 6k and get better Service at another high end dealer!!Extremely poor customer service. Lacks customers satisfaction and efficiency. Service department does not work in no type of order , no appointments schedule , walk in service- which is horrible!!! For those who pay extended warranty make sure , you know what you are covered for- they will try and make you go elsewhere to get services done to pay out of pocket!!! Shameful and disgusting!!

Poor service

Bought a Prius in July, 2014. Love the car and sales experience was great. HOWEVER, Joseph Airport Toyota in Dayton has a thing or two to learn about service. Made appointment to drop off Prius for 5,000 mile required inspection/tire rotation. Dropped off car and was told would take approximately 1 hour. 2 1/2 hours later I finally stopped an employee to ask where my car was. It took them another 15 minutes to even find it! Apparently, Airport Toyota expects me to budget two vacation days/year to get regular maintenance checks performed on my new car:'(

lousy radio

bought a 2013 RAV4 XLE. Used to have a 2004 Honda CRV. The radio is RAV stinks. Poor reception, poor separation where you can only hear the front speakers. Totally surprised that my Honda with almost 200,000 miles on it sounded so much better. If you put a new Honda and RAV next to each other, the Honda sounds like a symphony hall and the RAV like a porta-potty. Customer service says "too bad, you only have 32 more payments to go". Totally disappointed.

Honering extended warranties

Your service department advisers could care less about extended warranty issues. Tells me that a drive shaft problem was a TSB item and extended warranty doesn't cover it. I wont't purchase Toyotas in the future.

Transmission #3

I'm not just disappointed in the customer service that Toyota offers but also the fact that Toyota is hiring incompetent workers. I've had to take my car in 3 times for a different transmission every time within a few months. My boyfriend has been looking into a new Toyota truck but after my experience neither of us will ever own a Toyota again.

Sales & Service

Quality Toyota in Corona both sales & services were awful. We gave service a chance after a disappointing sales experience but they also disappointed and we will never go back to Quality Toyota in Corona.

totota seiana 2013

have been 3 times repair and replaced of parts @ elmore toyota due to some clip nuts from back trunk keep lossed and open up ,still same issues, the 4 time went back the guy say we have done anything we could..... so please going to another dealer see any better or diffen way to repair it????? is suck services


I was at Findlay Toyota in Henderson valley auto mall. getting my car fixed. It's running will now. But on my way out I took a wrong turn and found myself behind the shop! No big deal till I passed a employee smoking POT. The name I got from the tag was a John tall tan skin. But it didn't stop there. Was on lake mead and who do I see the same employee in a car smoking pot again! If this is how Toyota is hiring I don't think they will ever be back!!

Service/ Unable to repair vehicle

Toyota service is not good. Years ago it was the best. I has referred many wealthy people to Toyota. Whom change from driving Mecedes to Toyotas. I have an issue that I've been dealing with for a year now. My older 2001 Toyota is on the money. This new Toyota is something different, the worst is dealing with the service providers. I will never purchase another Toyota.

Toyota Corolla

In January 2005, I purchased a 2005 Corolla. The original battery lasted until last week. 8 years!!! The car still runs like new. I will always be a Corolla advocate. Kudos Toyota!!!!!


I need to talked to someone in Toyota head quarters about the tire it exploded on new sienna and damaged my bumper .


Wasted time on my part to find out that whiten a TOYOTA corp.they can not find a single person to answer a question about why all my indicator lights on consul stays on at all time (no tech. available) . There are no re set button ? they can't even tell me that.Although ,they suggest that I should go to the nearest dealer and pay $150 to get an answer! .Thanks for your tech.support

How to complain?

All products are subject to breakdowns and complaints--and customers should have access to a reasonable person(s) who will listen and respond to reasonable complaints. But I have called Toyota Motor Sales, U.S.A., and all I got was a recorded message that operators are not available and I must enter an extension number to speak to someone. Confusing--to say the least, Try it. See if you can enter a complaint about a dealer ( I hope not typical) who is dishonest and aims only to squeeze money out of customers.

Toyota Corp. Supporting Bill Matther Rant Against Washaton Redskins on Sundday Night halftime

Toyota Corp. it is my position that Bill Matther using the Toyota halftime platform to rant about the Washington Redskins football name is unacceptable. If it is truly Toyota Corp. position is that the name is wrong have some backbone and publicly state in the press or TV release by a Toyota Corp. represenative. - Please review the Owner of the Washington Redskins statement on the subject. - I express my displeasure concerning this issue with anyone who would like to discuss it.

Atitude problem

Rotator emails me to come in for my complimentary service 25000k. I told them it was over 25 k. No problem they say. I go to trouble of take the time to go etc. when I get there they say it is too many miles. I was a few miles over 26 k. Said now I have to paid them. I was only allowed to be over 26k exactly. That is very poor attitude because I will never go back there and never by a Toyota again.


well after looking at all of these complaints that aren't taken care of I think I will stay with Honda was really wanting a Toyota but I don't think so. Boy is it that they want and do sell so many cars that the customer dosent matter? not only that but we wanted certain options with our Toyota and found out we cant get those unless we buy one that has that package. What happened to getting the car you want with what you want in it? not you get what we build to sell. It is not you can get what you want in a car it is you get what we give me in the car that we build. A lot of people just want certain things in their new cars and would like to have them built their way

Terrible customer service!!!!

I recently bought a 2011 certified preowned Camry from McCord Vancouver Toyota. I'm very unsatisfied with the way they've treated me. I've been shuffled around on the phone and when I go in there's no one there to help me. The pay off amount was less than they paid so i was supposed to have a $250 credit when they received my title for my old car.I bought my car in may 2013 and its now July and the still haven't given me my money. And along with all of this they told me the wrong due date of my first payment AND had the wrong address on file so never sent me a statement. This is my first Toyota and I bought it because I heard they make good, reliable cars. This is true and I do love my car but the horrible customer service just isn't worth it.


I recently went to all star toyota in alexandria, louisiana to get a buy tacoma. They did not have a tacoma 4x4 trd on the lot so they told me to order one it would take 3 to 5 weeks to get it in. In the 2nd and 3rd week they said it was on its way wouldn't be much longer. This pass saturday marked the fifth week and still it was here so I went upthere to get my 500 dollar deposit check back and found out the truck was never ordered and they also never had made an order form and they could not find my deposit check anywhere. I was very disappointed with the service how they could treat a customer in such a way I will never deal with them again and thinking about filing a complaint against them for not giving my deposit check back. Just wanted to let ya'll know about the toyota dealership in alexandria, louisiana.

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