19001 South Western Ave. Dept. WC11 Torrance, CA 90501
(310)468-4000
Reviews For Toyota Motor Sales, U.S.A., Inc. Corporate Office
Mack  | 5/23/12 |
| I have a Toyota corolla 2005 bought new from St. Charles Toyota in IL, recently, my wife started observing the airbag warning light comes ON while driving. The airbag light will turn off by itself the next day or after stopping the car and restarting it again. We took it to the same dealer to find out the reason and fix it. First time, he charged us a checkup fee of 1 hour labor and said he found the wire harness under the driver seat was loose and that’s was the problem. I was happy to be that simple and my wife drove the car not long enough before the airbag light came ON again. Took the car again to the same dealer and this time he said that he wants to have it while the light is ON to get the error code from the car computer and we have to reschedule because it was off. Next time once the light came ON, I took the car again to the dealer and left for few days to check it out and fix it. Dealer contacted us later saying that he must remove the carpet to look to the wires underneath it and that’s will require to pay again for repair and parts, of course I was upset and complained, then dealer agreed to waive repair charges but I have to pay for the parts which was an airbag sensor. I agreed since the Dealer assured me it will fix the problem and I had to pay for the sensor about $230. Not long enough, the airbag light came on again after few days. I took the car again to same dealer and I mentioned to him that my wife noticed that the digital clock on the car goes off around the same time which might give him a clue where to look for the cause of this problem. Next day, dealer called and said that the clock has a ground wire connected with the airbag system ground and he need to change the clock which should fix the problem. We thought that’s it and my wife drove the car for 3 weeks and then the airbag light came on again. Took the car back to the dealer and told him that I am very upset because they should knew and fix the problem long time by contacting the manufacture(Toyota) which he promised. Next day he called me saying that the manufacture is suggesting to change the complete airbag wiring system and it will cost me $1434. I told him that it is a suggestion not a definite resolution which might not be the real cause of the problem and I would have spent $1434 for nothing. At this point I contacted the corporate office in Torance-Calif and spoke with 2 consumer relation persons and to make my story short, they insisted that the only way is to change the complete wire harness without any guarantee it will fix the problem. | |
J R  | 5/9/12 |
| THIS IS WHAT I POSTED ON EVERY REVIEW SITE POSSIBLE AND FORWARDED TO ALL OF YOU. DEAR ANYONE, BEWARE DON'T BUY A CAR THERE. At LA PUENTE CA TOYOTA AND BEWARE OF ANY DEALER (ACCEPT CARMAX ) I consider my self a EXCELLENT CAR BUYER AND SELLERTHIS IS WHAT I POSTED ON EVERY REVIEW SITE POSSIBLE AND FORWARDED TO ALL OF YOU. DEAR ANYONE, BEWARE DON'T BUY A CAR THERE. At LA PUENTE CA TOYOTA I consider my self a EXCELLENT CAR BUYER AND SELLER. BUT THE STORY I"M ABOUT TO TELL YOU IS VERY MODIFIED.ESPECIALLY AT THE PART WHERE I WENT OFF ON THEM ON THE VERBAL PART YELLING and SWEARING FOR 5 MINS 2X REMEMBER I'M AN HONEST,CALM ,UNDERSTANDING,SPIRITUAL GUY. We made a deal on a vehicle in the parking lot at an agreed price.We get to the1st office and told them we have our own financing,which beat theirs.Moments later the manager comes back and says here can't do the deal after the long time we spent together. So we walked away out of principle and felt slightly cheated. So I called back the next day and made another WIN/WIN Deal.And he told me he would save the car until the end of the day.So I went ALONG way to pick my friend up again.and we arrived in the evening .And he had just called before we got there and said everything was ready.So we got there, Say A Pray before going in there and he walks up to my car and says your really going to be mad at me.And he says The CARS NOT HERE .It went to a WHOLESALER .And there going to get it back. SO I GO IN AND RAISE HELL VERBALLY and was told that they couldn't get a hold of them.They asked us to sign a contract.and take another car home and they would deliver it tomorrow.HOW COULD WE EVEN TRUST THAT.I THINK THEY LIED AGAIN AND WE LEFT VERY UPSET AND LET DOWN.I have some ideas what happened to the vehicle we were PROMISED,But I'LL leave that up for YOU TO DECIDE. Ya know I've help a lot of good family and friends buy cars .And I've never been scammed like this before. PLEASE READ AND BELIEVE REVIEWS. It's hard enough to by a car as it is for most people. What happened to the good old days when a Hand Shake and your Word Meant Something? P/S I still continue my journey and will still help my friend buy that TOYOTA RAV4 and READ THE REVIEWS BEFORE EVEN ENTERING A DEALERSHIP AGAIN JOHNNY. BUT THE STORY I"M ABOUT TO TELL YOU IS VERY MODIFIED.ESPECIALLY AT THE PART WHERE I WENT OFF ON THEM ON THE VERBAL PART YELLING and SWEARING FOR 5 MINS 2X REMEMBER I'M AN HONEST,CALM ,UNDERSTANDING,SPIRITUAL GUY. We made a deal on a vehicle in the parking lot at an agreed price.We get to the1st office and told them we have our own financing,which beat theirs.Moments later the manager comes back and says here can't do the deal after the long time we spent together. So we walked away out of principle and felt slightly cheated. So I called back the next day and made another WIN/WIN Deal.And he told me he would save the car until the end of the day.So I went ALONG way to pick my friend up again.and we arrived in the evening .And he had just called before we got there and said everything was ready.So we got there, Say A Pray before going in there and he walks up to my car and says your really going to be mad at me.And he says The CARS NOT HERE .It went to a WHOLESALER .And there going to get it back. SO I GO IN AND RAISE HELL VERBALLY and was told that they couldn't get a hold of them.They asked us to sign a contract.and take another car home and they would deliver it tomorrow.HOW COULD WE EVEN TRUST THAT.I THINK THEY LIED AGAIN AND WE LEFT VERY UPSET AND LET DOWN.I have some ideas what happened to the vehicle we were PROMISED,But I'LL leave that up for YOU TO DECIDE. Ya know I've help a lot of good family and friends buy cars .And I've never been scammed like this before. PLEASE READ AND BELIEVE REVIEWS. It's hard enough to by a car as it is for most people. What happened to the good old days when a Hand Shake and your Word Meant Something? P/S I still continue my journey and will still help my friend buy that TOYOTA RAV4 and READ THE REVIEWS BEFORE EVEN ENTERING A DEALERSHIP AGAIN JOHNNY | |
| K NEIL | 5/10/12 |
| St Cloud Toyota sold Us a used Rav 4 with a bald spare tire with a nail in it. Someone put on 3 NEW tires Used the spare for the fourth, and put the used tire in back for the spare, the ULTIMATE IN CHEAPNESS! I will never buy a car from those BOZOS again. | |
| Rosie | 5/15/12 |
| I bought a new highlandar at longo toyota in CA on May 2009, I have done every maintenance needed. Starded having problem at 6,150 miles with head light, at 7,800 miles radio will not work properly and got smire every now and then, had to turn it off and turn it back on in order to clear and see what station was playing, took it to longo toyoto to get it diagnose and they told me the radio was working OK, this when on for about 2 months cause everytime I took it they can not see anything wrong, finnaly I got my camara and took vidio when that happend and took it back to dealer, finnaly they replace it at 9,600 miles. at 19,100 miles i started having problems with window on driver side, finnaly at 19,312 mile it was replace and also fix problem with recall pedal. Now at 33,000 miles and 10 days away for warranty to expire I'm having problems again with radio, I drove 27 miles one way on a Saturday to dealer just so they can tell me that I had to make an appoinment on Wednesday and miss work and drive another 27 miles just to get it diagnose. I told them that the warranty is about to expire and that i want to get a replace, and his answer was that they connot do that. so now what, I'm stuck with a defective radio and no warranty. I will never buy another toyota that's for sure. | |
| Tellis | 4/27/12 |
| 2008 Sienna Limited (7 seats) Poor gas mileage of 20-21 on highway. Not enough pickup, engine is obviously under powered. Slapping of pistons before car warms up and I'm in FL. Rear hatch door handle softens and melts in warm weather, around 80 degrees, so you get a sticky black substance on your hands in warm weather. This has been complained about may times and Toyota refuses to do anything about it. Will never buy another one of these rattle traps. My wife picked out for its attention to detail and quality build. What a load of nonsense, They can't even stand up to replacing a door handle. | |
| Beth Beach | 3/31/12 |
| I am on my 6th toyota and couldn't be happier. I never had 1 gas pedal stick, my floor mats wear like any other and I just replace them. My breaks wear normally and my paint doesn't fade, the seats hold up considering the teenager abuse it gets, i have dogs that climb in and out and never had issue were i had to call and beat up a customer service rep. Toyota deserves it credit and have made a great vehicle (Love my Sienna, corolla, 2- rAV4, scion xb and lexus ct). I use Hammer Toyota ..by the way GREAT SERVICE, it may seem not as fancy as the other dealers but the people there are great. Thank you Toyota. p.s. all manufactures have recalls so toyota is not alone | |
| Louis Levy | 3/7/12 |
| let me start off by saying, that i have been a loyal toyota customer since the mid 60's. my whole family has owed numerous Toyotas. At this time I own at 2000 toyota sienna, which a cople of years ago, i had to replace the transmission on that. The sienna only had 90,000 miles on it, and had always been serviced through toyota. I also own a 2003 toyota corolla "s". At about 34,000 miles, my catalytic converter went out. Took it Penske toyota in Downey, Ca.to have it looked at beacuse the check engine light came on and was making a ticking sound. Spoke to Thomas the service rep there, said not to worry about it, it is still under warranty and he will have it checked out. After the dealer having my car for 2 days and not providing me with a loaner, said my car is ready. I asked Thomas what cause it to go out and did they fix the ticking sound. Said the converter was more than likely just a defective one and that there is no ticking sound. Right around 85,000 miles my transmission went out and the converter goes out again. Called Thomas at Penske again to let him know, he basically told me, there is nothing they can do, because the warranty has ran out. Asked if there were any recalls on my year of car, said no there wasnt. So now i had to shell out about $1600, to have the tranny fixed. Just recently my engine went out on it. I said the hell with the dealer and took it to a buddy of mine, who has been a certified mechanic for over 10 years. He told me the piston rings were done and that the engine was burning oil and the ticking sound i kept hearing, that he is more than positive, that is what cause the converter to go out. I complained to toyota about this issue. All they had to say was, we can give you $750 towards a new toyota. Told the rep, that i do not want $750 towards a new car, I told him that since my whole family has been loyal and tha is all they can offer, then will will no longer, purchase any vehicles from toyota again. Said thats all they can do. basically Toyota Doesnt care for their loyal customers, that has been there since almost day one. | |
| Craig Born | 2/12/12 |
| I wrote in to toyota customer complaints about my 2008 toyota camry. Had a defective drivers side sun visor that broke.Kym wilson had me get quote from toyota of orange so i went to dealer to get quote for visor then she emailed me to get quote for intallation in which the toyota rep hand wrote the labor on the official toyota estimate emailed her back and no response.I have sent her numerous fax's since nov 2011 and no response. Toyota complaints center ignore their customers. now I am going to Toyota international with my complaint. | |
| elliottmaynard445@yahoo.com | 1/28/12 |
| i made the mistake of trying to be a repeat customer i was trying to pay cash 4000 for a used car i told idiot ahead of my visit to have said car ready i also told said idiots i was using check from my mom when i arrived car was not ready as promised and after being jerked around for 3 or 4 hours and telling me i could use ck and agreeing to let said idiots hold the ck car and title they asked for debit card after ck preapproved what a bunch of rude and stupid people ibought a new truck a few years back mgr was my neighbor so i went back yesterday to buy another car you should fire the whole bunch what a collection of rude time wasters i wouldnt buy a pack of gum from these morons and thanks again for wasting half of my day and most of this one i hate stupid and rude people me and my money will shop elsewhere i hope you all go broke u suck atlanta toyota | |
| jitendra rathore | 1/10/12 |
| i have bought new Prius in 2009 and in 2011 april showed engine light so they covered it in warranty, but that again happened in jan 2012 same problem but they said it is different problem -air fuel sensor- they charged for that $255 where that costs 150-200 dollar most and charged labor twice once for diagnosis and for replacement totall-$560. next day going to work that Check Light showed again. went next day to dealer he said today this is new problem with hybrid system( which i don't believe so) and now they kept the all day and saying they have to wait for some parts so it might take couple of days. where I think they never replaced new AIR FUEL SENSOR last time and fooling arround with me. So if dealer people u can't trust any more. because you can't see what they do inside, atleast if you go to private repair services u can stay and watch the serviceing. Iam very disappointed with Toyota universe, route 46, Nj location. I will never go again there and recommend anybody. I am going to complain officially to corporate office and BBB. | |
| SUZAN ANDERSON | 1/7/12 |
| I've been the owner of three Toyoto Priuss since 2006. Recently I bought a 2010 Prius 111. I travel extensively and I am gone 1-4 weeks at a time. The last three trips I parked my new Toyota at the airport for the minimum of two weeks. All three times I had to have my prius jumped. When I drove it into Petaluma Calif. Hansel Toyota the sales representative informed me (Sounding cavalier, I might add.) this new model is a "commuter vehicle and the battery is not designed to rest for extended periods of time." call me "OLD SCHOOL", but since when has it become exceptable to sell a new vehicle with an inferior battery. Compared to the earlier model Prius's that did not come with this problem. With todays cutting edge technology I would assume Toyota could have also improved the gas milage in these vehicles over the last 6 years. I traded down to get the reliability. After a six hour drive home, I found the sales dept. was in such a hurry to get the vehicle off their lot they failed the safety check for one of the doors, which will not open under any effort. The auto key battery was so worn it failed to open the doors from more than three feet away and Hansel Toyota disregarded my request to have the missing cargo cover replaced but in the same breath they were more than willing to complete the order I had made previously to install a new alarm system in the vehicle. Because of the disregard they had to replace the cargo cover, I cancelled the alarm system and I will do just fine without it. When this 2009 Prius 11 is paid n full, I intend to do business with a the different, friendlier, greener automobile companies now available to the public. Toyota has seen it's day. | |
| Gary Schragis | 11/28/11 |
| I purchased my 2001 Avalon Toyota 10 years ago with a front bench seat. I have had almost no problems with the car. Also, the Toyota dealer in Stamford, Connecticut is excellent. I would like to buy a new Avalon Toyota; however, the new Avalons do not come with a front bench seat. I feel that bucket seats with the large console in the middle is uncomfortable. I will probably buy a Lincoln or Cadillac if Avalon does not make a front bench seat. | |
Kristin  | 11/15/11 |
| I've had multiple Toyota's in life. I love the quality of their vehicles. HOWEVER- I just purchased a 2011 Corolla. The sales process was atrocious- I was misquoted on my deal several times that was supposed to be BINDING. Eventually after acting like a psycho long enough, I got it for the price that was originally negotiated. Probably because I scared them so much, they wanted to appease me and just keep me happy- never to bad mouth them again. Yet, here I am 4 months later with a whole new deal of complaints. A month after obtaining my lease, I relocated. I filled out the DMV forms, stating sales tax paid, sale price. However, the state of IL ignored the 'leased' portion of my form. They say I paid too little in taxes- and assess vehicle value at the full (made up/generic #) purchase price and assess me tax on that amount. They send it to Toyota Financial for approval. Toyota never looks over my lease agreement, signs off on IL's #s and is now coming after me to pay the difference- plus a late fee!!!!. That is where they were supposed to say, 'no the sale was not for $19k- but rather it's supposed to be for $10889, it's a lease'. I have a letter stating that my taxes were paid. Actually at a higher tax rate than IL, so I def don't owe $! They are now giving me the run around, telling me to wait 72 hrs for them to get back to me. They EXPECT me to pay almost $900 in my lease payment because of THEIR mistake. The IL Dept of Revenue has apologized to me for their error and their part in it and say this now rests on Toyota (the leinholder) to do right. Toyota is still giving me the run around, hoping I pay, and by me paying admitting my "guilt" in this situation. I will let the car get repo'd before I back down on this!!!! I have taken up with a lawyer who agrees with the STATE of IL that I have a case. We are now waiting on Toyota to do what is right, then we are suing for punitive damages. I am NOT lying when I say I have spent HOURS on the phone, arguing SEMANTICS with a dolt on the other end, till I needed Xanax to calm me down bc I was in such a state- panic attack brought on by the anxiety/bs of this. She tried to equate leasing a car to buying a house!? I.E- you pay $400k for a house even I you don't live there the whole time. First off, huh?, you BUY it at $400k, spread out over mortgage. I told her I didn't buy the car, my lease- value of car is agreed upon $10899 which then my payments were based off of. $10899 is MY purchase price. If I paid tax on all $19k of it, it's bc I'd be buying it, then my payments would be that. Who buys something at a lower price, then says 'ok add on however much you'd like, so I can pay more tax than I need to'? After 1hr of stupidity, she says "I'm not in the dept of taxes paid office, so I'll have to transfer you there". IN OTHER WORDS, she was just arguing for arguings sake, hoping I'd GIVE UP! Be prepared to deal with crap like that if you deal with Toyota!! They will give you the run around, no doubt about it. When I win my case, I am using the money to break my lease and get into a car that is not a Toyota. I say this because who knows what will be next!? I'm not waiting around to see! All in all, Toyota Financial Services are bullies who will not admit their mistakes and fix their wrongdoings! While their cars are good, I recommend going elsewhere, the drama is not worth it people! | |
| frank carroll | 11/16/11 |
| i recently went to J PAULEY toyota in Ft.Smith arkansas to have some nitrogen put in my tires( the low tire warning had come on) . i had checked all of the ones on the ground and thought it was probably the spare. the service writer informed me that the technician( grease monkey) couldn't get the caps off due to corrosion. i told her "i just had them off a few days ago when the light first came on" she insisted they were coroded. i later found out why she told me this LIE. he had broken part of one of my valve stems. she had told me they cost $175 each installed. just some more COVERING THEIR ASS. i won't be back. | |
| clifton states/oklahoma city | 10/12/11 |
| I just wanted to let you know that I had a bad experience with my 2009 toyota camry. At about 58,000 miles, my pully broke away from my water pump and caused my engine to burn up internally. They then rebuilt my engine and it did not sound good after it got repaired. I then drove it for about three weeks and the check engine light came on and oil light and my transmission fluid leaked out on the ground. I had my vehicle towed to hudiburg toyota and they told me that my axle seal was leaking. They repaired that, but the check engine light would not go off. I then was told that once they dropped the oil pan, I had a lot of debris ( metal shavings) inside my oil pan. I then seeked professional advise and I was told that the engine was not properly cleaned during and after the engine was rebuilt. The professional then told me that the shavings had circulated through my engine the whole time I was driving it and that damage had already been done. Once they corrected that problem, my engine don't sound the same and it drives really rough. Now, I must also tell you that I had new tires put on and a front and rear wheel alignment done to it once the moter was rebuilt, because I was told that I needed new tires. I was ok with that, so I had it done. After driving my vehicle during the three weeks after I had my vehicle returned, I heard a knocking noise everytime I turned my wheel and they told me that I needed a intermediate steering shaft and that I would have to pay for that. That problem did not occur until after I had the alignment done. I know that this will probably get swept under the rug, but if I have to, I will put it all over the news as well as facebook. If your cars have this many problems before 60,000 miles what good is it to buy one of your vehicles. I was very pleased with toyota until now. I hope that me and my wife could be future toyota buyers. disatisfied customer, clifton states | |
| Yasuko | 10/10/11 |
| I am so disappointed at the way the American Toyota dealers handle the sales. They tried to cheat with the price because I look Asian and I am a foreginer. I told the dealer that I am a Japanese and I know how good the Japanese cars are and said "I am buying a Japanese car, don't sell me that is NOT made in Japan." I feel sad that Toyota sell more to overseas but they make it cheap like assembling in Canada and the U.S. Thanks to Toyota that they don't assemble in Mexico yet... I feel Today's Toyota is not like what I know about Toyota anymore. Because of this economy, I understand that Toyota have to assemble in different countries. But please do not lower the quality as well as the quality of the American dealers. What for do we wanna buy a Japanese car from Toyota!! Please keep the quality and the trust! | |
| Kathy | 9/26/11 |
| Just traded a chevy for a 2010 Yaris sedan. I love my new car, great on gas, roomy inside, compact easy to park in tight spaces. Although it is very basic inside is fine with me, being a Navy Vet. I'm the kind of girl that do not require much but the basics. Great milage per gallon. Went to Rock Honda in Fontana CA they treated me great. LJ was my sales person and Edgar was my finance officer | |
Rich  | 9/25/11 |
| just changed the motor oil after driving 4000 miles, the person that changes my oil said that is not enough oil, when we checked it was only about 2 quarts in the engine. We checked and their are not leaked under the engine or at the top of the engine. My Toyota rav 4 has a little over 36, 000 miles, I am wondering where did the oil go. I use Castrol GTX 5W 20 motor oil. | |
| Sharon | 8/25/11 |
| I went to toyota in atlanta to purchase a used car,the first car they give me i test drive the car ,i was taken on the highway of cause it sounded fine but when i took the car home, that same evening i drove to the train station about 5 to 7 min,from my house thats when i start to hear a funny noise so i called the dealership to let them know about the sound i heard.I took the car back to them the next day they said i needed to speak to a manager the one i need to speak to comes in at 12:00 my friend and i sat there for more that 2 hours waiting,after waiting all that time we got up and ask for the person we were waiting to see come to find out he was there all the time,we decided to leave the car there so they can check the car they called two days later and said the struts and strut mounts were bad and they are not putting any money into repairing the car,they finance me for another car they took the 4300 hundred dollars from the first car and used it as a down payment for the other car took the car to get check because something did'nt sound right come to find out the timming belt needed to change also the tires needed to change called them about that also they told me if i bring the car back i will not get my money back so i held the car for about two weeks trying to get them to work with me and change the tires they were so in a rush to sell me the car they forgot to have me filled important papers that the bank needed so after the loan did not go through i took the car back to them after they said they would give me the money back or some of the money well they kept my money and they have the car everytime i call they just give me a run around up to this day all they do is tranfer me all over the place.It's a shame to see toyota is so hard up for money that they would be that low down any dirty.toyota what goes around comes around and god does'nt like ugly. | |
| Dave Rice | 9/13/11 |
| I "was" a very loyal 25 year customer @ Thompson Toyota in Doylestown, Penna. And owned 3 of 'em. Not any more, never ever. Not only will I NOT get my current Toyota serviced at ANY other dealer. But, I was planning on buying a new one with a ceiling cap of close to $50,000.00 on a Toyota or Lexus. Not any more. Not another Toyota for me ever again. They've became the nastiest bunch of a'holes ever. Customer service? 100% non existent! Honesty? Non existent! Screw you Toyota, I'm spending my money elsewhere. By the way, Nicole - how do you know that some of us are not taking care of our cars? My '91 MR2 has 264,000 miles on it and runs fabulous. Could be other things too yanno. | |
| Tony Delgado | 9/7/11 |
| I own a 2002 Toyota Tacoma that has 214,000 miles always wanted a toyota and i have always watched the maintance. but know i have a big problem driving to the lake no signals at all when the Cam shaft snaps in half what can i do about this i had to put a new engine in and cost me a pretty penny. does anyone know about any recalls or if this has happen to anyone else. i will put this on every site that i can toyota has always been the truck to buy but lately there has been many problems just like american made trucks. i think toyota corp. should pay for this new engine because having a cam shaft snap in half just does not happen there must have been a issue with that part that was in my truck. | |
| JC alfaro | 9/8/11 |
| I got a 2005 x RUNNER with a rebuilt trans. At 52000 miles (sad). Since I got it back from the dealer penske Toyota in Downey the transmission feel the same , after 2 months 3rd gear start grinding , took it back to the dealer and off course the tech said us nothing wrong with it. I'm going to different dealer for a second opinion . This truck is been a headache since day one!!!! | |
| Nicole | 7/18/11 |
| People do need to stop complaining. Take care of your vehicles as you should and all will be fine :) I own a 2004 Toyota Solara. Now has 164,000 miles and runs awesome. I LOVE IT and I LOVE YOU TOYOTA. Next to own is a Lexus <3 | |
| Ruben | 8/5/11 |
| Let me begin by stating that between my family and my wife we have a combined purchase of 12 toyotas. In June of 2011 I was in the market for a new toyota corolla as I had just graduted from school. My wife at the time had a 2007 corolla which we wanted to upgrade to a 2011. I went to one dealership in new york and they had a 2010 on the showcase room. I informed the sales rep I would considere the 2010 if they droped the price. Note 3 previous toyotas had been purchased from this dealership and yet they lowballed me at 18.5K for a 2010 when its 2011 and the 2012 are just afew months away. After going back and forth for 2 hours, I said thank you and did more research. I called 10 other toyotas in the area and seeing if they had any 2010 still in stock. One dealership said yes, and then I made sure and ask " ARE YOUR SURE" :) Within 1 hour after I had called them I showed up. Yup, you can guess it they did not have a 2010 in stock!!! I then express how upset Iam for being lied too. The sales person then tells me that they will give me a 2011 for the price of the 2010. This was on a friday they said come back with these items on monday: insurance, pay off check for current toyota,etc... I then proceed to contact the toyota that offered me the first price and told them I was offered a 2011 for the price they offered me and asked what they could do for me since 1.) I have bought 3 previous cars from them 2.) I wanted to do busness with them. They told me the following: " That dearlship has a history of being HANKY PANKY and they will jack up the price at signing time. Monday morning I get a phone call from the dealership to make sure everything was still on. I informed them of what the other dealership said they would pull and asked if they were still honoring the price we agreed on friday! They said YES!!! I show up and sure enough they JACKED UP THE PRICE 2K.. I then had to proceed and call corporate then was so upset I just had to go back to the dearlship the next day... I felt so disrespected being a return customer I just couldnt allow that to happen. So after 7 hours of waiting they honored the price. Now, one would think at this point it was over oh hell now. So then 3 weeks later I get a letter in the mail saying I was denied being financed!! Yes, 3 weeks later I proceed to call them after hours of waiting I get a return call saying they would fix it. Then I asked them when and wehre I could make my payment because in the contract said it was due in afew days. The manager of the dealership said he would call me and never did. I called corporate got the info made the payment. Okay, now you thinking its over... Hell no the saga continues. so then i tried to get my plates somehow they held on to them and mailed them 2 weeks after my temporary expired. DMV did back tracking they mailed them to a different part of the state I was inn and I had to pay extra to cancel and get new ones. While I was at DMV it was discovered that they also OVERCHARGED me by over 200 dollars as well on the TAX... Okay, so now your thinking its all over HELL NO. Today I got a letter from toyota saying i still owe on the car i used on my trade inn when I wrote them for acheck for the payoff. and on the check I even put for 2007 corolla payoff. To make matters worse they withdrew money from my account for june and july. I called corporate and got an answer machine saying they would contact me.... can we say CHEAP, TASTELESS, FRAUD, DECEPTIVE????? Ladies and gents please lets keep our money with the RED WHITE AND BLUE and go to ford or chevy lets NEVER AGAIN TOYOTA!!! | |
| tom | 7/27/11 |
| I brought my Sienna for a routine oil change. The service adviser told me I needed about $5K dollars worth of miscellaneous repairs. Since I am not ready for such a large expenditure, I passed on it. And instead went to a friend mechanic who works for another Toyota Dealership. Him and his friends there did a thorough investigation based on Dublin Toyota's repair write-up. And only found the car needing a transmission oil change for a few hundred dollars. I think Dublin Toyota is doing a really bad disservice to the Toyota name | |
| Ismaell Tan | 7/29/11 |
| My Student Daughter took her Toyota Corolla to ARDMORE Toyota Scion in P.A. for FACTORY RECALL ON juNE 28,2011 , they charge my daughter $ 166.09 to replace the serpentine belt the car has only 8,560 miles. This dealer really took advantage of her, She is just a Student does not know much about cars, that why I bought her a brand new Toyota Corolla. Normally Serpentine belt last up to 75,000 miles. This dealer is a riff-off dealer. They should change their company"s name to ADDMORE MONEY TOYOTA SCION. | |
| susan phillips0 | 6/16/11 |
| We are the parents of an adult son who has suffered traumatic brain injuries. We have taken care of him for seven years since the accident. At this time we find ourselves without transportation to do not only the necessary daily things in life,but the extra's of caring for our son. He, of course has doctor appointments, he needs to have outings and social interactions for his mental health. At this time he is literally wasting away in his bedroom day after day. His father and I are under tremendous stress as he is severely depressed, isolated, and at time suicidal from not having any outlets. I am beginning to sink mentally myself. To have transportation would change our lives dramatically. I hope and pray you will consider us. Thank you, Susan and Keith Phillips | |
| Floyd | 6/6/11 |
| People complain to much, you gotta understand that nothing is made perfect and nothin last forever. You have to put yourself in other peoplea shoes toyotA has its fabulous repitation for a reason Learn to appreciate and be greatful that they only a few xompanies that come close and compare to toyota over all learn to take care of your vehecal and choose wisely. | |
| | 5/24/11 |
| i had a 2006 rav4 that i put in for service in july 2009 on a thursday. Well when i went back on monday to see if it was done being fixed for a recall on it. What a suprize 3hrs they were looking for it. come to find out it was stolen. So now i get the 2009 rav4 limited edition. Nothing but problems with. been back 9 times alone for the sunroof leaking. I was told it was designed to leak. So now still til today may 2011 it still leaks and smells like mold and mildew. | |
| Lin | 4/29/11 |
| I have been meaning to write a note as I agree with Celeste. The add you created and use for the Highlander is appalling, to say the least. Whoever thought a self righteous 7year old brat with an entitlement problem would sells cars is an absolute idiot. I have three grand nieces who act just like that little brat . . . Ungrateful, self centered, rude children. It will be a rude awaken when they learn they have to WORK to EARN things and that they are not just given to you. Get rid of that commercial, it sucks | |
| Jon | 4/8/11 |
| Toyota with 36300 miles bad alternator Toyota won't fix had prob with from the first day I bought the vehicle its been in the shop over ten times and the said there's nothing wrong but, outside mechanics say it's the alternator I feel misled in buying a lemon they won't fix! I have insurance so why won't they just do it! Jerks! | |
| Lola | 4/8/11 |
| I bought a 2007 Toyota sequoia in june of 07 by sept. 07 the car wouldn't start up. I needed a jump start took it to the dealers and they replaced the battery. Six months later again same prob got a jump start car started right up. Then I had stereo installed mind u , all they did was pull the old system out and plug in the new system in. No cutting of any wires. Again the car wouldn't start so back to the dealers they kept the car gave me a rental then they said bad battery again. And said it was the stereo causing the problem which was not. Couple months later same prob. New battery again by know I have been given 4 batteries continue to have the same problem and they continue to say it's my stereo and now they have voided my electrical contract. I have extend warranty and 3 mechanics have told me it's the alternator. One mechanic called the service mngr. Told him it was the alternator his response was yes we know , so why won't they fix my car! Are they waiting for the extended warranty to expire in two more years! I love my car and all I want is the piece fixed! Why won't they! I will never ever ever deal with Toyota again and I have bought 4 brand new cars from them before! Angry and upset in LA don't BUY Toyota! | |
| Deanna Cook | 3/16/11 |
| I would like email addresses for the following execs., please. Yoshimi Inaba, James Lentz and Fletcher Davidson. Thank you for help me with this matter. Deanna Cook | |
| RE | 3/8/11 |
| I recently attempted to lease a 2011 RAV4 at Toyota in Plano, TX. Unfortunately had a very dissatisfying experience. I was mislead by the salesman and the sales manager regarding lease information. In fact on 3 different visits I was quoted 3 different deals for the same RAV4...higher each time. I have lease 2 Honda Accords (wife and I) for the past 15 years...yes 10 cars in total. I looked at Toyotas twice over that period of time and the arrogance was beyond. I though with the recent issues that they may have changed their attitude but nothing has changed. | |
| Helen Riedel | 3/9/11 |
| I do not understand how Toyota can brag on how many miles you get on their vehicles, yet they do not have available to buy replacement floor mats! You are not supposed to drive with loose floormats under your feet. Am I right? THEN, HOW COME THEY DO NOT HAVE REPLACEMENT MATS FOR MY 2001 COROLLA? This is unbelievable! By the way, this car only has 68,000 miles on it. | |
| Cheryle Hudgins | 2/12/11 |
| In 1998 I bought brand new Toyota Corolla CE. Now it has over 410,000 miles. Every time I tell someone about the 410K, thier mouth just hangs open. The reaction is always the same, you need to write to Toyota. The car has the same engine, same clutch. As a matter of fact I taught my three children how to drive a stick shift in my Corolla. The upholstry is perfect. People keep asking me when are you going to get a new car?, or are you still driving that car. I just smile and say, when this one just quits. Being a sales representitive, the car is driven at least 100 miles a day, every day. I have to thank God for his goodness and Toyota for thier attention to craftmenship and detail. It has been a good ride. Finally, I can answer everyone yes! I did write to Toyota. | |
| michael schwartz | 2/13/11 |
| I recently leased my new 2011 Rav 4 from Prestige Toyota in Ramsey, N.J. I unfortunately had a very dissatisfying experience there. I was mislead by the salesman and the sales manager and feel that I should be justly compensated, which I was not. I already emailed this to the sales manager but did not receive satisfactory compensation. Initially I was asked wheteher "if we could do the deal for $200.00 a month would it be worth a call to my wife". After my call to my wife, I was told the price would be $225. Why ask me in the first place? In reviewing the model of the car, I was given a print out of a RAV 4 with a VIN # that had a blue tooth in the package. When I returned to complete the deal, I was told that model "was sold". The contract written up had a different VIN # which was a different car. I expressed my dissatisfaction and was told that I would be given a third year of free service. I should have walked out and I'm angry at myself for not doing so, but Prestige was not honest with me and I still feel like way. The car I negotiated for was not the car I received. As far as I'm concerned this was not honest and very deceptive. If I could afford it, I would have sued. I don't think I was justly compensated for this mismanaged deal. I should have leased the car that I was given the print out for! Is this how you treat your customers? Prestige's response was basically a misunderstanding. If that was so, why offer me anything. A third year of service...NO! I should have the car with the VIN number originally given to me. I would appreciate a response.....Michael Schwartz. My email is msbls4587@aol.com | |
| H.D. | 2/19/11 |
| Toyota of Slidell service dept... SUCKS!!! The only thing they check is the little box (check mark) on the work sheet. After an oil change ($60 +)I went home and checked the oil myself, it was almost a quart low, then I checked the air filter, It was nasty. Now they wonder why I don't go back. | |
Mary C. Fangman  | 2/4/11 |
| I received an eamil from Toyota asking for feedback on the 2010 Highlander I purchased November 1, 2010. It was purchased at Fort Myers Toyota in Fort Myers, Fla. I accidentially deleted it before filling it out. Could someone please send it to me again. Thank you. My email address is Fangmanmc@aol.com | |
| Zita | 12/2/10 |
| I have a 1997 Toyota 4Runner I just bought used at a dealership. Have not had any problems until now. My mother in law used it to go out of town in for more room and brought it back to me saying that she had had problems with the accelerator sticking at times. Well now the other day my husband goes to pick up my son from work at 9pm and the accelerator stuck so bad that he ended up inside the building. In the process my son was hit, not bad he is okay, but it could have been much worse than it was. So we go to the hospital and the officers told me to take it to Toyota to have it checked. They say the truck is not showing any recalls in their system. Has anyone else had these problems with their 3rd generation SUV? If you have please post something that might help me out. Thanks and please drive careful if you have any doubts please have it checked out. | |
| | 11/30/10 |
| I have had the worst experience with my Toyota 2002. I took it to the dealer in Chesterton, IN. They left my sunroof down it rained in my car for two days. The toyota dealer was supposed to repair my air condition and they cross wired it some how. I wonder why I was only charged 40.00 dollars and now it's cold, my heat won't work. I have a wynn extended contract the mechanic pratically threw on the floor. I took it back to where I brought it and they said it's the actuator door. I know when Toyota fixed the air they screwed my heat. I thought toyota was trying to repair their relationship with consumers not destroy it. WELL HATED IN INDIANA. | |
| JR | 11/17/10 |
| This is about Toyota's new car warranty and their refusal to take care of a huge problem in my vehicle. Yes, I have a 2008 Camry. At about 23,000 miles, my mechanic discovered that my struts were leaking. I went to Toyota to have them FIX the problem. They looked at it and said that it is not a problem (not until after the warranty and they can collect the $1200 to repair!). I recently went for another oil change to my mechanic who again pointed out that the struts are leaking, even more so now. My previous 1997 Camry didn't need struts until after 150,000 miles, so what gives now and WHY WON'T THEY CORRECT ANY OF THE PROBLEMS THEY CAUSE??? I'm disgusted with this company at this point. | |
| JOAN | 11/12/10 |
| i 100% agree with Celeste. I have been stewing about this ad and Celeste must have read my mind. Would you use this ad in Japan, where respecting adults is a part of their culture? SHAME ON YOU - Get rid of it and the advertising agency that dumped this in your lap! This is is disgraceful!! | |
| Celeste | 11/10/10 |
| I think the new High Lander commercial is ridiculous. Using a disrespectful child who is making a point to show that "the child" is in control and the parents are idiots is so distasteful. I don't get it, are you trying to say that A) the child is now the customer and will be buying the vehicle, or B) parents are now dumb enough to believe they should buy a car to cater to the childs wants and needs, or to be cool for their 7 year old? Just stick to selling the vehicle in a confident, classy marketing angle. We don't need more marketing that portrays the child as being in control and parents looking incompetent and idiotic. Does it really do any good for our children to be taught it is ok and cool to disrespect parents by putting on headphones so they don't have to hear or listen to us? Bad call. | |
| Write A Review For Toyota Motor Sales, U.S.A., Inc. Corporate Headquarters Note: This is not to be used to contact Toyota Motor Sales, U.S.A., Inc. Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Toyota Motor Sales, U.S.A., Inc.. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
Gerber Corporate Office
Barnes & Noble Corporate Office
Jack In The Box Corporate Office
Menards Corporate Office
TransUnion Corporate Office
Wegman's Food Markets, Inc Corporate Office
KitchenAid Corporate Office
Petco Animal Supplies, Inc Corporate Office
Atlanticare Corporate Office
Sbarro Corporate Office
Nike Corporate Office
Eharmony Corporate Office
Advance Auto Parts Corporate Office
New York & Company, Inc Corporate Office
Great Clips for Hair Corporate Office
Applebees Corporate Office
Payless Shoes Corporate Office
Chrysler Motor Corp. Corporate Office
Sears Corporate Office
Miller's Ale House Corporate Office
The Goodyear Tire & Rubber Company Corporate Office
American Eagle Outfitters Corporate Office
Denny's Corporation Corporate Office
Google Inc. Corporate Office
Ticketmaster Corporate Office
more