5500 Avion Park Dr. Highland Heights, OH 44143
(440)473-2000
Reviews For Things Remembered, Inc Corporate Office
Melanie  | 5/10/12 |
| I called the Park Meadows Mall store (in metro-Denver) for a price quote to engrave several identical items. I disclosed the items values and was given a firm quote which I accepted. Things Remembered phoned back several hours later to DOUBLE THE ORIGINAL PRICE QUOTE, stating that they had made a mistake. Apparently, Things Remembered makes it a practice to CHARGE DOUBLE should the value of the item be more than $100 (FOR IDENTICAL ENGRAVING). Regardless, it was their mistake, and what is the purpose of a quote if it is not honored? | |
Debra Henderson  | 5/17/12 |
| I am writing a review about the customer service at the Things to Be Remembered store in the Galleria Shopping Mall in Houston, Texas. The store manager, Jennifer, is very rude, condescending and has a "I don't care" attitude. Case and point... My daughter took a watch there, that she purchased somewhere else, to be engraved for a special occasion. Jennifer provided the service for this transaction, had her to sign the Client Form that has the language for engraving and Item Information, but failed to discuss the implications of the engraving possibly coming out crooked as it does on all watches, according to Jennifer., which would have allowed her the opportunity to make the choice of not going forward with the engraving that messed up the watch! Once my daughter returned to pick up the watch with a friend as a witness, she discovered that the engraving was very crooked to the point where it was disfiguring and made her feel embarrassed to have to present this to her friend as a gift. She in turned brought this to Jennifer's attention and was told, I quote 'oh, engraving on all watches comes out crooked. It doesn't matter whether it's a Rolex worth $10,000 or an inexpensive watch'. My daughter proceeded to tell Jennifer that this was not acceptable and asked if something could be done. Jennifer's answer was, and I quote, 'no, this is the way it always comes out'. My daughter left the store frustrated and called me. I called the store and had my daughter on the phone. In speaking with Jennifer about the situation, she was very defensive and kept reiterating her years of engraving, never had any bad customer service responses and kept using the words "oh well". This tells me she didn't care and we were stuck with it. She eventually offered to reimburse us for the total amount of the watch as well as the engraving cost but refused to re-engrave another watch. I did inform Jennifer that I have a membership with the organization, was not pleased with the way she was handling this matter nor her choice of words and would be writing a unfavorable review and she responded, and I quote, 'do what you have to do'. We accepted the offer, however, the principle of the matter is the way Jennifer handled the entire situation and never once did she say that she was sorry or apologized for the inconvenience. I have made several expensive purchases with this company and have had no problems with their California store, however, attitudes towards the public like Jennifer's will cause somebody to either loose their job, get sued or go out of business. Corporate office really needs to take a closer look at these reviews and take some drastic measures to fix their managers and employees. Go on Boss Under Cover and save the business! | |
| Andrea | 4/19/12 |
| I have been a employee of things remembered at the Hickory Hollow store for 5 years. We always put our customers first. The years that we were there we developed a family like relationship with our customers, coworkers and fellow stores in our mall. Our store is now closed, related to our failing mall. I just want to say to the customers on here and the employee that when you remove the perfection that you expect all you have is people who do their best and remember no human is perfect. There will always be mistakes especially around Christmas. Because the place is crazy with demanding customers that seem to forget that we arent perfect. If you are a customer who is bringing a item in and you care about that item or spent alot on it. Do not bring it in during busy holidays because the chances are higher then for miss engraving. Also do your research. Do not call the store for engraving cost. Call the online customer service or go online and find the information out. There is always a new employee there and doesnt always know up to date engraving cost. If you follow this your experience will be a great one. I hope this helps ThingsRemembereds customers. | |
| Amanda | 4/11/12 |
| I recently worked at things remembered and I personally have to say that the way this business is ran is nonsense! The first and foremost thing I notice was that the employees did not seem to care about the customers product nor did they take their time on the items causing a lot of missengraves. Second is my manager when I first started would litterally get mad at me for taking my time and tryin to do things the correct way. I wasn't afraid to tell the customer if what they were looking at was cheep because it was very expensive stuff for such poor quality. Another thing I noticed that truly bothered me was when my new manager took control she would countlessly do or not do things she was supposed to for whatever reason and get away with It but if I did anything one even as small as not counting the drawer when I opened because there were customers waiting already I got into trouble. I was taught customers come first and are most important! And I do not feel it is ok for a manager to do wrong but then get her employees into trouble for the same things! I personally feel I was fired for personal reasons and not business. My manager called and reported because I left a lock unlocked when I closed, not even open it was zipped down but not locked it was an honest mistake that I had never made before) but I can count at least three times I had gone in and seem that before! The over all message here is I loved my job and customers loved me I even had one bring me a cupcake because I cared, but this company has no morals! You guys are focusing on all the wrong things. I was never even fully trained I was litterally thrown into it and they just expected me to know what to do so until I figured it all out on my own I struggled and the management was horrible. I will also proceed to say that my district manager was horrible as well. She didn't even really care to remember my name, after meeting me several times she still said nice to meet you. I am overall disgusted with this company! Work on your customer service tactics. My last and final remark is I got fired 2 weeks ago and have yet to even relieve my final pay! That's not even close to right! | |
| Rachel | 2/25/12 |
| I too wish I had come across the reviews. A company that does not stand behind its own receipt for returns. I made three trips to the store. First one was to exchange a bracelet that was given to me and as directed by the sales associate, I went in to exhange the gift for the one I had originally wanted. Turns out they didn't sell the bracelet anymore regardless that it was listed on their web site. So I exhanged it for another bracelet. I had issues with it from the start. It would stay on my wrist for whatever reason the toggle would not work. Lost it twice but was so lucky to find it each time. The second time when I found it, the charm actually had broke. Went back again just to return it and get my money back. The sale associate stated she had no cash to give me a refund and pushed to exchange. I had to pay a difference with the first exchange which was $10 I had put on a card. Since we had changed banks, she said she could not refund my money in cash nor place a refund on my new account. Pushed more for an exchange. Then she called someone I can only assume was a supervisor maybe. She said they could issue a check that wouldn't arrive until 7-10 business days regardless that I had paid cash. Then she said I could come back to the store on Monday since my third trip was a weened, and she would "try" to contact someone in corporate to authorized the $10 charge to go back on my new account provided they could verify that the original $10 cleared and was paid. If it was paid then she said maybe they will authorize the refund and could make ANOTHER trip to the store. This time frame is between December 31, 2011 and today February 25, 2012. The receipt clearly states: "We want you to be happy with your purchase" we will guarantee our craftmanship completely. We may recieve a complete refund or equal exchange within 60 days and must have a "VALID RECIEPT". I had the valid reciept and packaging, but still was not able to get my refund. I use to recommend as well as do business with this company. Now, I'm not so sure I would like to continue any type of relationship nor referrals! | |
| Camille | 1/28/12 |
| I wish I had come across these reviews prior to getting a very expensive gift engraved. Once I get approval from my lawyer I will post the details of the horrible experience I had. :-( | |
| Heidi Record | 1/5/12 |
| When visiting the Things Remembered at Westfield shopping Mall of Vancouver, WA on December 22nd AFTER calling the day before to get a price quote which was $16.00. I had called and asked if I were to bring in 4 glasses (not purchased from their store) how much it would cost me to engrave the same 1 name on all four glasses, employee replied with $16.00. As I was satisfied with that amount, I then proceeded to shop for the glasses. I found four great glasses that were of great quality and were sold in singles. I purchased four and headed to Things Remembered. When I got there, a young gentleman (very unknowledgeable, but nice was trying to help me. He went to the store manager, I believe her name was Jacqueline and asked how much I was quoted for the glasses. She proceeded to tell him that it was $16 for the first glass, and an additional $9 per glass thereafter. As I confronted her to ask why the difference in price she said because the glasses were not contained in the same box. I told her that she did not specify that they need to be over the phone. She recognized that she hadn't but stuck to the higher pricing. I asked because of the non clarity, could she please make an exception? She said, no because she would lose her job. This infuriated me! As I had already purchased items to go with this gift and I was on a limited amount of time, I left the store, went down to Macy's purchased four glasses contained in the same box, then proceeded back to Things Remembered. My thought was I would rather spend more money on glasses then more money on engraving, due to the point of getting a price quote, and poor customer service. Once I returned to the store, new glasses in hand, the young gentleman again tried to assist me. When showing me the different fonts etc. Apparently the one I choose was over the price quote. So then a different selection was made, but then he shared that I could upgrade my font for just $3 more. So I said OK to that $19 over $16 wasn't bad. But then when I approached the manager again, she informed me it was an additional $3 for each glass. Now even more irritated for the 3-4 misunderstanding in price, my face I am sure 5X red, I looked at her and asked WHAT FONT CAN I GET ON ALL FOUR GLASSES FOR ONLY $16! Once that was settled I let her know that I was highly disappointed in her service, that I was sure she could make the exception of doing my original four glasses and excuse that they were not in a box, and that I did not believe she would get fired for exceeding in her customer service relations, and that I hoped she didn't get fired based on the complaint I was about to make to corporate! Needless to say, it s hard enough to Christmas shop and stay in good spirit to have it demolished by one bad customer service event! | |
| Jenessa | 12/23/11 |
| This is the worst business I have ever dealt with in my life. I have been lied to many times about my order. I was told it would be at my house on Wednesday and I have still not received it. Everytime I spoke to somebody I was given the run around on when my gift would be ready. I am now told they dont know when my gift will arrive as they dont have a tracking number. All in all I am now out almost $150 and do not have a gift for my mom for christmas. VERY DISSASTFIED and I WILL NEVER USE THIS COMPANTY AGAIN. | |
| Shannon | 12/21/11 |
| Things Remembered is the ultimate disaster in Engraving services and I will never do business with them after this issue is resolved!! I bought a $200 Tiffany and Co. money clip for my companion for Christmas and it was supposed to be ready at 10:30am yesterday. When I arrived at 4:37pm, it had not been touched which angered me because I would now be late for a very important appointment. An associate rushed the job and engraved my companion's initials on the front of the money clip - I lost it!!!!!! The instructions and a drawing of the location of the engraving was done the night before when I pre-paid for the service and I guess he didn't even look or think to ask me. They were supposed to have ordered a new one from Beverly Hills and had it overnight shipped but this morning to my dismay it has not been ordered and I am still in possession of a destroyed, horrific looking money clip with letters jumbled on the front. Their explanation - the associate was confused because the short end of the money clip is the front in Things Remembered. This is Tiffany & Company!!!!!!! I am calling Corporate and taking this to the news station if I have to. Pissed, Livid, Outraged doesn't begin to describe what I'm feeling!!!!!!!!! | |
| Adriann | 12/17/11 |
| Westfield Mall Culver City, Los Angele, CA. All though helpful, the Staff is not knowledgable. In a matter of fifteen minutes I was quoted 3 different prices. The difference of 4 or 5 words being the standard charge of $18 OR $19 dollars and each additional word being $3. The first 2 flubs I could deal with and made no mention of, but then when 5 staff members had to be involved checking me out on a 7 word engraving the manager came up with yet another number, scratching out the final quote of $25 and writing in $28 without any attempt at informing me of the changes or explaining to me why. I explained that I wasn't comfortable with that number as it was not the number I was quoted and that their prices kept changing. The woman immediately gave me an attitude as i explained the situation and asked me in a smart tone "You want me to charge you per letter? I'll charge you per letter." At which point I asked for my item back and left the store. While there I witnessed a couple experiencing something similar. The manager's behavior was more than uncalled for. I hope to not have similar experiences in the future. | |
| John H. | 12/18/11 |
| I ordered an engraved office desktop nameplate for my son at the Hulen Mall store in Fort Worth, TX, and was convinced to have the engraving blackened to provide better contrast. I agreed and came back to pick it up a few days later. When they handed it to me, the engraving looked fine, but the letters had not been blackened. I point this out and one of the employees says he can do it in 5 minutes. I said fine and I would wait. He came back and said it was done and showed it to me. It was thoroughly disgusting in appearance. It was this ugly, blotchy looking black colored lettering that was not consistent and looked hideous. I told him it looked like crap and I was not accepting it and to do it over. I told him I would come back in 15 minutes. I left and came back later. He then showed it to me and while it was better, it was still not a nice black contrast that I was led to believe. It was still blotchy and inconsistent. I asked him if this was the darkest he could make the letters and he said yes. I told him it still did not look very good and he said it was the best he could make it. On top of this, he did not clean the name plate very well and the surrounding stainless was very dirty and smeary. I asked him to please clean the surface of the name plate, as I wanted to insure there were no scratches on it. He took it and cleaned it, but it was still dirty. I asked him to clean it one more time. He is now becoming very impatient and nervous. He cleans it one more time and it finally is presentable. He now tells me he will refund my cost to blacken the letters and to leave his store. I look at him a little perplexed and ask him in a calm voice why he is becoming upset. He says he is not upset and that I need to leave his store or he is going to call Mall Security, which he proceeds to do, for absolutely no reason. This is now beginning to tick me off as I did nothing to antagonize this young man but to hold him accountable for his product and workmaship, and ask a few pertinent questions. I am 62 years old and have been in the business world for 40 years. I spend $60 for a nice engraved nameplate only to have it ruined by a crappy black coloring process that cannot be reversed. Had I known it would be this bad, I would have never had it blackened. I ask this young man about his satisfaction guarantee and he says the only refund I have is the blackening fee which he says he will refund and to never return to his store again but to go to the store at another Mall. He proceeds to give me back about $10 in cash. As I feel my patience really becoming strained, I maintain my composure, take his small refund and leave the store with the nameplate. I will finish blackening the letters myself. The blackening process on the engraved letters on the stainless nameplate is not worth the money and is very inconsistent at best. The young man who assisted me ( I did not catch his name) was rude, arrogant, and threatened to have me removed from his store rather than providing the proper customer service and information. He will not have to worry about me coming to his store again, as I will never spend another dime with this company. | |
| Tami | 12/20/11 |
| I went to Things Remembered at Arrowhead Mall in Glendale AZ to get a medic alert braclet. I spent over an hour in the store going over what needed to be put on the front of the bracelet including the font and whan needed to go o the back of the bracelet. I was informed that it would take about an hour. I went about my shopping and came back in two hours and the bracelet was not done. I informed the clerk that i would just come back in the morning. When I arrived they gave me the bracelet that was not a medic alert bracelet. They informed me they would fix it and it would take 20 mins, I came back in an hour and once again the bracelet was wrong it was a womens bracelet not a mans bracelet, keep in mind the 1st bracelet was a mans ID bracelet and this one was a womens medic alert bracelet, they then said that they would fix it. I came back 4 hours later and was given the mens medic alert bracelet but you could only read half of the name on the bracelet and when i told the clerk this was not acceptable she said "YOU CAN KIND OF SEE IT" I did not know what to say so a manager came over and assured me they would fix it. Once again I came back 2 hours later and the name was spelled wrong. This time I lost it I could not believe this was happening. I informed the manager that this was unreal and how could this be happening. She told me she would do the bracelet herself. I came back that night to pick it up and all of the spelling was correct HOWEVER the font was incorrect. When I informed her of this she said I am not sure how this keeps happening and as she unfolded the order there in BIG BOLD Letters was the word FUTURA as the font and she used Times Roman. And she said I dont know how it keeps happening and I said I do if you cant get it correct as the manager why would I expect the other 4 employees to get it correct? I was so frustrated. As I was standing there a man was picking up his engraved plate for a photo album and was trying to figure out how to put it in and after five minutes of trying to get it in an employee offered to assist and could not get it in either and I leaned over and said to the guy it is upside down they engraved it upside down and could not figure out how to put it in. As I left the store I said to the guy, I've been trying to get my order correct for four days and it still is not correct. | |
| JR | 12/20/11 |
| I just visited the things remembered store in the Bay Shore Mall Store # (305) and had the absolute worst experience. We had spent a lot of money this past week in that location on all personalized gifts. We went back to pick up a snow globe that we had previously ordered and the manager on duty told us they lost the globe, so we then had to wait for them to re-engrave a new one. I purchased a business card holder and the employee that sold it to me told me that I could use the 5.00 off coupon if I singed up for the rewards club so of course I said yes. When I got to the register to be rang up by employee # 1292 he told me "oh you can not use the coupon on this purchase its for future purchases". I told him well I was just informed that it could be used so get the manager because I wanted to use it. The manager comes over listens to the situation and then says no you can not use it on this purchase. So I proceeded to tell him that his sales associate told me I was able to use the coupon. He then walked out from behind the counter and went over to the employee and spoke to her on the sales floor that was packed with customers. He came back to the register and says "HERE"S YOUR $5.00" adjust my receipt and walks away. As the employee is finish ringing me up the manager decides to go talk to another employee about my situation and I could clearly hear him. When I was leaving the store I then had to get nasty looks from the associate that sold me the card holder. I have been in retail my whole life and could honestly say that the manager that was on had the worst set of customer service skills any body could have. Also to reprimand an employee on the middle of the sales floor while she is assisting other customers is absolutely disgusting and unprofessional. I will be calling the corporate office first thing in the morning to tell them about the way this poorly trained manager is operating one of their stores. | |
| sonia | 12/12/11 |
| Went to Things Remembered Superstition Springs Mall, Mesa AZ. I needed a couple of gifts for our office xmas party, upon entering the store I noticed that they were having a great sale on bracelets, buy one get one free. The bracelet that I liked was $30.00 and was marked down to $19.99 clearly on a red sign. I asked a sale associate if ALL bracelets were buy one get one free, including the one marked down to $19.99, she said YES. I then along with a different associate took about 10-15 minutes to take my personal info, decided on font and what was to be engraved on 1 of the bracelets. After now being in the store about 30 minutes she tells me my total is $82.00. I told her that couldn't be right and she explained that the register was not giving the disoounted price that was on the sign. I then asked to speak to the manager and was told that she would not be in until tomorrow but that another associate was on the phone with her and could relay the info. Manager on other end of phone, per associate says there's a mistake. I know walk a 3rd associate to sign wich clearly says 19.99. She the tells me the sale ended this afternoon before I got there. Really smack dab in the middle of the day price changed and no one took down the sign. So I asked had I come in the A.m. would things had been different, she stated NO the sale ended in the A.M. but were informed it ended in the afternoon. Wow! story changed yet again. I then asked for manager's name and card. Have an e-mail to corporate, see what happens. Oh and did I mention the second girl who helped me grunted and sighed when I asked to speak to the manager. | |
| Jay | 12/7/11 |
| About 6:30 PM on Dec 7th I went into Things Remembered in Arrorhead Mall, Glendale, Arizona, to order an engraved nameplate. I wanted the name "Sophia" engraved on the nameplate, and both pronounced it to them and wrote it on the order form. They looked at it and asked no questions. They told me it would take an hour. I looked around and saw no one else in the store and asked if I could get it sooner as I was in a hurry. They said "No", it would be an hour. I paid them $17.00+ and went out to the mall to wait. I came back an hour later and the name plate was ready but they had misspelled "Sophia" as "Sophie". They pulled out the order form and the last letter looked like an "a" to me but she drew over the top of it and said it looked like an "e". They first told me they would make me a new one and it would only take five minutes. I said fine and started to wait. A few minutes later they called me over and said that since she had to write over my "a" I would have to pay $9.00 for a new blank. I felt this was ridiculous but rather than get in an argument with them I left, leaving them their misspelled plate. In addition to feeling ripped off I wonder why I had to wait an hour for the first item yet they said they would have no trouble making the second one in five minutes. Does this store have any management? Does anyone pay any attention to what these people do. Thank You, Willard J. French | |
| Holly | 12/5/11 |
| I recently went into Things Remembered for the first time. I had been looking at nice flasks for my husband for a while and came across some nice ones at this store. As soon as I picked it up a sales consultant was by my side. I told her I was interested in the flasks and I wanted to know the price because these werent marked. She pulled a drawer open and a new flask out of the box to retrieve the price. After explaining it was $25 I said I will take it. She wrapped up the flask and returened it to the box. To my surprise she was returning the new flask to the drawer and started to hand me the floor display. I asked her if I could have the new one in the box, immediately she said,"well aren't you having it engraved?!" yes, but I would like the new one please. So she grabs it says here you go they will finish you up front. I go to the register where I am told I should have the more expensive graving bc only it works best with rominumerals. Ok you know better than I so I took her suggestion. I was told at the purchase it would be an hour and once at check out it was an hour to two, but would I like to join the membership for just $5. I said I wasn't enterested as soon as those words came out of my mouth she spit out my total of $38 and was emediatly on the phone. I asked her a question about pick up and was ignored.she tossed my reciept and another sales person looked over me to the next client in line and said ...next. I work in customer service and if I ever treated one of my guests with this lack of respect my business would be closed down. I called corporate and was told I will be receiving a voucher for future purchases, but apart from picking up my order I don't know that I will ever make a purchase here again. I have never felt so bad about purchasing something and what's even more dissapointing is that is the memory I will have when my husband opens his flask for Christmas! | |
Andrea Black  | 11/29/11 |
| On 11/29/11 around 5:15, I walked into the Things Remembered store at the Carolina Place Mall in Charlotte, NC. There were no customers in the store and the two associates were standing behind the desk at both cash registers. One associate smiled and the other one asked if I was looking for anything in particular when I mentioned a lipstick case. She told me to look on the table and never approached me or moved from behind the counter. When I had decided on the lipstick case and asked if it could be engraved she said that it would be $6.00 for engraving and had me to fill out a form. After filling out the form I asked if the item would be ready to carry out with me and she said it will be an hour and a half wait that she would be working by herself and I replied just for a Happy Birthday message to be engraved on it and she said," Look at all the gifts we have behind the counter to do." I told her that I didn't have an hour and a half to wait and I walked out of the store. Coming from a retail background, I was really surprised at what poor customer service this store has to offer. | |
| maria | 10/31/11 |
| On Oct/12/2011 I went to purchase a wedding gift for my sister in-law Dlb ring set of flutes and serving set, about 30 min latter my sister-inlaw went to purchase the matching guest book and pen stand ; We wanted to do the script lettering , but the associate insisted that font 9 would be the best, at this time i asked to see a sample of the different types of writtings ,she kept insisting that what she was was telling us would be the best choice. so we went with that, thats when i realize i had spelled the grooms name with a B instead of a V , his name is ALVARO,not ALBARO ...so the asssoiciate fixed the missedspelled name on the order form,she even used a red pen, when my sister in law recieved her guest book and pen a few days latter she was not pleased at all with the type of letters suguested by your associate, but she knew there was not much time let to reorder, and i stopped today to check on my order that was to be picked up tomorrow, Nov 1 , I was very dissapointed, the name had not only been misspelled it had been buchered, instead of spelling Alvaro it was spelled Aiyaro....when i asked the girl there about it she rolled her eyes and said i needed to come back whenever the manager was there, i did also tell her that i need this product for Nov, 5 and she said " well u just have to say that to my manager because i have no idea if they will even re-do your order"....i was in tears just to think that my sister in law would go without the set she had wanted so bad..so i left, as soon as i turned around i saw your assoiciate picked up the phone ,She was calling the manager,I was listening how she was talking to the manager on the phone about my order, i walked over and asked her to let me speak to her , but just ignored me, when she hung up she said that her manager had said for me to come talk to her on wed, Thats 2 days away, The wedding is in 10 days ...This has been a big inconvinience not only for me, But also for the soon to be married couple ...I espect to have my merchandise in on time and feedback ... | |
| Melissa | 10/24/11 |
| I went to Things Remembered at Crabtree Valley Mall in Raleigh, NC and will never return. The salesman was very nice and accomodating at first, until I started to question the charges. Everything seemed very expensive! After I paid, I had second thoughts and told the salesman that I would look around for some less expensive frames, then bring them back to be engraved. When I went back with my own frames, he seemed VERY irritated about refunding $60 for the cost of the original frames. (I found $10 frames at another store in the mall.) His explanation of the charges was ridiculous and very hard to follow; I felt like I was getting swindled by a used car salesman. I'm picking up my engraved plates for the frames tomorrow and hoping for the best. | |
| Johnny | 10/13/11 |
| My friend started working for the company about 2 weeks ago and she will get paid on 10/14/2011. Well, they use a pay card and she was told to call and set it up 10/12/2011. Soooo, today they tell her, after she called and they(automated voice) that her information can not be found, that her I9 wasn't turned in on time so she will have to wait 2 more weeks!!!! Outrageous!!!! As I am a manager with a large company, this is not good business!!! She quit today and is calling the labor board. If you can't treat your employees right and can't pay them on time, then you need to close shop now! | |
| Jerry | 9/28/11 |
| I purchased a small silver box with my grandson's name on it as a keepsake for being a ringbearer in a family wedding. The box fell apart the same evening he opened it. I took it back to the Park Meadows store in Lone Tree, Colorado and was given few options - the box could not be fix, would not be replaced and my only option was to BUY another box and the store would engrave it at no cost. The ONLY THING I'LL REMEMBER about this company is POOR QUALITY, POOR CUSTOMER SERVICE and a company that does not stand behind their products. Terrible!!! I'll never buy another thing from Things Remembered!! | |
| Kristen | 8/14/11 |
| As a former employee of Things Remembered, I know all of your complaints for the company and I agree with you. The company is not honest, and does try to squeeze every dime from you that they can. We are trained to do add ons upon add ons, and it is ridicuous. You do NOT have to upgrade the font to a premium font, the standard ones come out fine. You do NOT have to use color fill, although I personally like it on glass items. Engraving is a 6 dollar minimum. This covers your first letter to the first two words. You can do something very simple and only pay that amount for it. Also, the Rewards Club is a total rip off, unless you are a frequent buyer. For example, they'll tell you that you get a 10.00 gift check just for signing up... Wrong. If you spend 75.00 or more when you sign up, thats when you get it. Other than that, its for every 100.00 you spend within 18 months you get the 10.00 back. In addition to all that, the merchandise they sell is SO freaking CHEAP! The jewelry is crap, and everything is cheaply made and falls apart. Now, as for the company and its employees... they put SO much pressure to "sell sell sell!". We had hourly, daily, weekly, quarterly and yearly goals. When those goals are not made, we are penalized. Thats why most people are so pushy. Its because if they don't, their boss is up their butt about their numbers and it affects everything. I will never shop there again after how I was treated, and I was a store manager. | |
| Habibzada | 8/20/11 |
| I have ordered two gifts in your Springfield mall VA store, the lady who introduced herself as second shift manager and did not want to tell her name told me that my order will be ready In one hour, I said ok I will be waiting. She made me wait for one-hour and after waisting one- hour of my time she turned and asked me that when I needed my order. I am so upset waiting outside off mall for an other 45 minutes so she get done my order, she did not only apologized but also threatened me that she will call the security Beside waisthing my time and making me so upset she refused to provide me with the corporate contact number It's 6:55 pm Aug 20th 2011 And I am still waiting for my order It was a bad ordeal, I will never do bussiness with you again Sorry for my broken English | |
| Thomas | 9/12/11 |
| I can only say do not buy anything from this company ever it is a waste of your money and the staff will be rude to you. | |
| Things Remembered Customer Care | 9/6/11 |
| Your feedback is very important to us! Thank you for posting your concerns and questions. Please contact our Customer Care department at 1.866.516.8474 so that we can follow up with you promptly. | |
| Penelope Hasselgadarden | 7/15/11 |
| I purchased 2 padfolios with personalized plate over the phone and had them shipped....first off talk about CHEAP!!! WOW! And then there was a HUGE dent in the leather on one of the portfoilios...both name plates were NOT centered...they were SIDEWAYS....way overpriced and cheap junk....and of course the policy is---if engraved they will not refund....I will literally NEVER shop at ANY of their stores again and hope they plummet in the bad economy...OH YEAH I SAID IT.... | |
| Diana | 7/1/11 |
| I was recently in the Northpark location and i must say I will not shop there again! I was being helped by a woman named Kim I believe and talk about rude!! Then on top of that the engraving prices are unbelievable!! The product seemed priced ok for most of it but the engraving cost YIKES! You should really work w your employees on just being nice, not rude. | |
| Sarah Smith | 6/14/11 |
| Your store is a joke. You charge ridiculous amounts for engraving. There are hidden charges all over the board. You never have enough staff to help out the customers properly. Engraving is hit and miss each time I shop there. The employees seem overworked and to exhausted to care. I will no longer shop in your stores. | |
| Jayme Garfield | 6/5/11 |
| We have recently purchased several items from the Things Remembered store (#524) at the Westfield Mall (formerly Belden Village) and had been quite satisfied. On Friday June 3rd however, my daughters went to purchase some engraved glasses for our 25th anniversary. When my daughter approached the store associate who was typing on the computer and asked 'Excuse me' she got the hand - not 'just a minute please', etc. So my daughter patiently waited. When the associate was finally ready, my daughter asked if she could get some wine glasses engraved - and asked if there were different glasses for red or white wine. The associate told her 'yes'. My daughter then explained she wanted glasses for red wine and asked if she had selected the correct glasses. The associate, who was holding the glasses said, "Well, what does it say on the bottom?" (sarcastically) It's clear that this associate (#26 according to the sales receipt) believed it was an effort to help and to take our money for the purchase. I don't think I'll 'trouble' Things Remembered with my business going forward. My daughters both attend college, and don't have a lot of money. They were excited to purchase these items for us. It's quite disappointing that they were treated this way. | |
| Deb | 5/11/11 |
| Real simple. Things Remember does not have an engraving font for "free" anymore that will look good on any product they sell. You must upgrade the font and fill (Black/Silver), which they sell you without disclosing the cost. TO HAVE ANYTHING ENGRAVED IT STARTS AT $12.00. MAKE THEM DISCLOSE TO YOU THE CHARGE FOR EACH LETTER $3, WORD $3, COLOR FILL $6, AND FONT $3. A $25.00 Dog Tag for a child will cost you $27.00 extra for just a name / date, without Tax. A $60.00 Portfooli with 3 Intitials will cost you $18.00 extra, without tax. Very unhappy, requested a full refund. | |
| C.B | 5/10/11 |
| Hello, Recently, I had shopped in your Buena Park location. I bought two water globes and had them both inscribed. I am here to write about the shady service that I received from the manager named Art. I am very unhappy with it. First of all, I was shopping with my baby, who was very unsettled at the time, so I was slightly flustered. Despite this, I needed to buy a gift urgently for a last minute occasion, so there was no other option but to shop with my child then and there. Well the manager seemed quite accommodating to my situation at first. He "helped" me pick out the font, words, images etc and deeply encouraged me to become a member. So I did, just as I do at all major stores, such as Ralphs, CVS, Rite Aid etc. Not even thinking twice. Everything seemed fine, until I got home, settled my baby and looked through my purchase receipt. I had realised that everything great that Art "OFFERED" me came at a price. This is what has made me mad. What I thought was a salesperson giving the customer service expected from a reputable company, was in fact more like a slimy, money hungry con-man. Here I was was thinking he was helping out a stress out customer, who needed to be in and out of there as soon as possible, but now I know that he was just trying to meet his sales target for the day. Everything that he "offered" me cost EXTRA. The font, the image, the membership. I mean, that is totally fine if the fine print was explained to me, but knowing that I was preoccupied with my baby, he was heavily encouraging me to get this or that, but without explaining the extra costs. "This font is our most popular….blah, blah, blah….but not telling me that it was an extra $3….."Join the membership club….it's great"….blah, blah, bah….Not telling me that it costs $5. There is NO WAY I would've joined Things Remembered if I knew it cost something. Plus, I never received the bonus/voucher or whatever he was talking about when he offered it to me. It was honestly an extra $5 here, $3 there, but it all added up. To an extra $20-$30. What makes me angry more than anything, is the fact that I was running around like a chicken with her head cut off and he chose to capitilize on my state, rather than to provide me with good customer service. He really made me believe that I would benefit from the choices that he offered me, knowing full well that only he would benefit only. Thanks to Art, I will NEVER EVER EVER, walk into another Things Remembered again, let alone part with any of my hard earned money there again. Thank you Things Remembered for hiring a con-man dressed as a Pastor to run their store. He may not of ripped me off of thousands of dollars, but it is the principle of it. I do not appreciate being "hustled" buy a white collar man who works in a "trinket" store. The funny thing is, is that I am an Interior Designer and I have always encouraged my clients to add a personalized element to their decor. That piece of advice is going out the window now!! There goes thousands of dollars towards your profits down the drain. Please contact me on crankybuddah@gmail.com if you can rectify the situation. | |
| natica | 4/28/11 |
| i sent a gift to my boyfriend jus two days ao it arrivied on time, but it was so small. i ordered the football clock. i payed 25.00 and 40.00+ for engravement. i feel like i was riped off, because it was avertized to be a bigger size. i am very unpleased. thank you natica | |
| Ruth Browning | 4/9/11 |
| In February, 2011 my husband and I purchased a beautiful, silver photo album that we had engraved commemorating our 25th Silver Wedding Anniversary. When we purchased the album, the refillable photo pages were the wrong size. We needed thirty 8x10 photo pages. We purchased our photo album at the Streets of Southpoint mall in Durham, NC. At the time, a gentlemen by the name of Dave was the temporary manager. Dave told me and my husband that he would order the refillable photo pages for us and mail them to us. By the month of March we still did not have our photo pages. Toward the end of March, I phoned the Southpoint mall store again to learn that Dave was no longer working there and that the store now had a new manager by the name of Rose. I explained my situation to her and she said that she would look into it and call me back. She also suggested that I try Michael's and/or A.C. Moore's for refillable photo pages which I did. It is now April and I still do not have the correct photo pages. I (Ruth) just got off of the phone with Rose, the store manager. She is in the store alone with eight customers and was unable to speak with me. It is my experience that I am receiving poor customer service from the clerks at your Streets of Southpoint location. Please let me know if, in fact, I am able to receive the necessary refillable photo pages for my photo album. If not, I will return the album to the store for a refund. With regards, Jeff and Ruth Browning | |
| Donna | 2/5/11 |
| I recently purchased a 5 in 1 pen for my son's graduation. The pen and it's accessories are black and silver. The clerk advised me which font would look good on it and I went with her advice. However, GOLD was never mentioned. When I got the pen and saw huge gold lettering, completely overpowering the barrel of the pen, I was definitely not expecting that. Because there was an ice storm and by then (7:30 p.m.) my car and the streets were covered with ice, I didn't stick around to have it changed. When I called after the weekend, thinking I would get a manager, I was told that it could not be redone because I had left the store with it!! Then I was told they would redo it if I purchase a new item...at almost a hundred bucks plus engraving costs, that is not an option in my book. The "managers" and "assistant managers" are very young kids who don't have a clue what good taste is and are probably just following their company directions. What terrible customer service!!! If it had been a ten-dollar item that's a different story. But, this is an expensive "pen" and is for a very notable milestone. To have it be done in such poor taste is beyond disappointing. I will never purchase anything from this store again!! | |
| Brandie Simms | 1/20/11 |
| I was a recent employer there here in melbourne florida and i quit in November , i was told by mananger Vicki the i was to recieve my bonus for the month of october, for sales and other which totled about 160.00 she told me it would be on my next check and it was not, She kept trying to get me to quit the last two months so i finally did to make her happy but still have to received my bonus i was entitled to since i worked that month and made the sales goal that we were striving for had i not been there working they would have never met there sales goal. I left Teena a message letting her know im waiting for my money and im tired of waiting, i have talked to the labor board and they are ready to take action if i dont receive what im entitled to not to mention the verbal abuse from teena. So please Pay me what i was entitled to recieved for my asst manager duties from sept to october since we made our month i want bonus ...... brandiesimms@yahoo.com | |
| robin | 12/28/10 |
| the customer service in this corporation is a complete joke!the policies they have are in very fine print noone takes the time to explain anthing to the PAYING customer. I had to go back there 3 times for one order,once because they over charged me for engraving"keep an eye out on that" another time for a cracked insulated coffee mug"glad i checked it before i gave it as a gift" and a third time because a bracelete purchased as a gift did not fit i simply wanted to extend it and was sent to time after time in the deptford mall where the sales woman explained she couldn't fix it and they always send customers with this crappy merchandise to her and is basically ripping these people off because of their return policy and noone tells u at the time of purchase that jewlery cannot be fixed or they dont even carry links...anyway the assitant manager treated me like complete crap until i sat there and argued i wanted my money back noone is gonna rip me off and then act as if i am beneath them. I felt very disrespected and will make it my duty to give the company a bad reputation! thanks to facebook twitter and my local news stations for providing me with an outlet for such a ridiculous excuse for a company. I suggest to corporate to invest all the ripped off dollars theyve made threw the years and properly train their staff!!!!!!!! | |
| Another dissatisfied customer | 12/23/10 |
| I do not usually waste my time writing complaints on the internet, because I am not trying to jeopardize anyone’s business or jobs. However, I was so insulted this evening that I must share. I visited the Things remembered in Colonial Heights, VA and ordered a money clip, which was to be monogrammed. When I picked up my purchase, I was dissatisfied. I had never seen monogrammed letters with 1/2 to 3/4 inches of space between the letters, not even on the example they showed me. I did not ask for a refund, but I did bring it to the salespersons attention that it was not what I expected or what was shown to me as an example. He would not even look at the item; he just kept saying I cannot do anything about it and ultimately told me that I signed the paper indicating there were no refunds or returns and that I should leave the store; said this several times. Never in all my 42 years have I been told to leave a store. This man, who would not give me his name, but was a bald AA male, could not handle any type of expression of dissatisfaction or feedback from a customer. He was so unprofessional to me and in front of my children, that I just could not take it anymore. I will speak to the manager and corporate office tomorrow and I hope they will address his customer service skills. Thank you, Tina from VA | |
| Unsatisfied Customer | 12/19/10 |
| I buy a lot of personalized items from the Wellington,FL, store. Most of the items I've purchased have needed to be re-done due to their errors. Instead of good customer service, Stephanie, the warden, uh manager, gets so incensed ~ it's like it comes out of her own pocket and she's always quite obviously annoyed, whispering something undoubtedly not nice to the engraverashen giving her my items to be re-done. Problem is, I'm not the one who scratched the item or didnt center it. Gina, the girl who rings up the customers, chomps on gum so hard, it's no wonder she doesn't have nice any words for anyone, let alone ANY words or a smile! She obviously finds it challenging to be courteous. Isnt the manager supposed to be on top of that? Training or a staff dump would only be a help to this store! Victoria, on the other hand, the young girl with glasses, is the sweetest, most helpful, understanding employee there. If not for her patience and excellent customer treatment, I really would have left my items on the counter and never returned. When they do get it right, attitudes and non-management aside, their items are unique and beautiful. I've tried not to go back there because of their inadequate staff, but I always do. Another customer was there today and her locket was scratched and wasnt centered... The salesgirl said when "we're so busy they rush and make mistakes". The customer responded that she would wait longer for it to be right the first time! AMEN!! | |
| Mary J. lee | 11/23/10 |
| I was at your Orange Park,Fla. store to purchase several items and the young lady was on the phone too much. She said she was talking to her manager. I was asking several questions on the phone still. so I just walked out and said maybe I'll come back when YOU are not to busy talking on the phone. I haven't gone back and maybe I will never go back as I purchased my products elsewhere. | |
| Bracelet: | 7/1/10 |
| My bracelet has been sturdy but scratches too easily!! | |
| Nona Stevens | 7/22/10 |
| On Saturday July 10 I went to purchase a gift at your Garden City, Roosevelt Field, New York location. I selected the perfect gift for a friend of mine. It was listed for $12.00. It was a bookmark that was already engraved, apparently a return from the past. Next to the item were other blank bookmarks not stating the price anywhere in sight. The piece I wanted to purchase had the price in full directly on the item. It did NOT state it was a sample item. I have purchased many items from your store and I have a Things Remembered card. Upon taking it to the girl in front she informed me that it was a sample and if I wanted it, I had to wait and it would be around $55 with the engraving. I did say that it had the price on this particular item only. She was extremely nasty making feel as though I do not want to do business in that location again. It is proper business to have given me the bookmark since the price was directly on the item. The engraving had a quote engraved on it. I was extremely upset how I was treated as a customer and should have received the item marked. Nona Stevens Thank You | |
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