The Home Depot Corporate Office | Headquarters Contact Phone Number & Address

Pete

5/19/12

This is to thank Ed Gordon of the Fort Pierce, FL store. I had bought tile (all that was in stock). Went to pick up more but were out. Looked on computer for more at other stores could not find. Mr. Gordon went above and beyond to take care of the situation. He located the tile from another store and had them shipped to his location in less than 24 hours. He did not have to do this but it was greatly appreciated. I want to thank Mr. Gordon again for his help and consideration.

Kerry Gennace

1/4/12

Well I used to think Home Depot was a wise choice (had my garage doors replaced by you, shelving in my garage, rear and front doors replaced) but when it came time to order the pieces for the up-dates on the main bathroom, just about everything possible has gone wrong.

I paid $1700.00 for a vanity cabinet and granite top. When the units arrived I found they did not include a side splash guard (although we drew on a grid that the vanity would be placed against a wall) and did not include a spacer for the wood cabinet (although we drew on a grid that the vanity would be placed against a wall). When I called to order these parts while the spacer was $25.00 I was told that as I failed to order the granite splashguard with the initial order it would not cost $20.00 but $40.00!

Oh, did I mention that when the vanity was delivered the Home Depot delivery guy left two truck pallets in my driveway as he was instructed to return with an empty truck! When I called to complain to the Clifton Store, "Luz" returned my call (still have the voice mail msg.on my phone) telling me my town will remove the pallets. HELLO, I am a town official, and MY TOWN DOES NOT HAVE THE RESOURCES TO REMOVE TRUCK PALLETS BELONGING TO HOME DEPOT. "Luz" later told me that Home Depot would gladly remove the truck pallets but I would need to pay for the the truck pick up! "Liv" at Home Depot's Alanta office called Allan Power at the Clifton, Home Depot, and a truck was dispatched immediately....no charge to me!

Today, having ordered the mirror (not available at the store) on December 13, 2011 to go over the vanity, I called On-Line Customer Service to inquire when the mirror was expected to be delivered (I had an order confirmation number that had been e-mailed to me back on December 13, 2011).

I learned the mirror was rec'd broken in transit and that FedEx had returned it to the mfg. in Eatontown, Ga.

"Stephan" told me I would need to order a new mirror. He also said that Home Depot would refund my $168.00 in about 5 - 7 days. He said it wasn't Home Depot's fault it would take 5 to 7 days it was Master Cards' fault (with Home Depot it is always someone else's fault).

I ordered another mirror and was charged $106.00 for the new order (sans shipping).

"Stephan" could not explain why no one had called to tell me the mirror had to be re-ordered, he suggested FedEx should have called.

We both looked at the Fed-Ex tracking history and found that the mirror had been rec'd broken by Home Depot's Dover Store on December 21st and returned on December 23, 2011.

Did I mention today is JANUARY 4, 2012?

So, once again, it apparently is MY OWN FAULT for not checking the status of the mirror delivery sooner. Now I don't know if the mirror will be available at the time of the bathroom refurbishing, meaning the lighting fixture can't be installed.
Funny, I was going to order the light fixture and faucet at Home Depot (could have carried out as they were both in the store) but right about now I don't think I want to stroll into a Home Depot again for a very long time.

It really is a shame too as Home Depot as I'd gotten to trust Home Depot.

I mean, I had looked at the cabinets at Lowes and (like the garage doors) felt Home Depot's products were superior (I also looked at specialty stores and Home Depot's products were a lot less expensive too). But you get what you pay for.

Seriously, your cabinet guy (the one who we drew the bathroom placement on a grid with) could not advise if the cabinets came with hardware, in fact he didn't know if there were pre-drilled holes!

The cabinets do not come with hardware, but they are pre-drilled (I opened the box to look when I was hoping to find a spacer!).

Kerry, North Arlington, N.J.

CONCERNED ABOUT THE HOME DEPOT EMPLOYEES

9/27/11

I am a former employee of Home Depot in Coon Rapids, MN I cannot work any longer due to health reason and I still bleed orange to this day. Lately I have been very CONCERNED by what I am seeing in the store many people have become sick due to the air quality in the store and also the bird droppings. As a multi-billion dollar company I feel that something should be done. 20 people have become sick in this store. I became sick when my immune system was low due to meds I was taking and because of the bird dropping in the outside garden area I think that led me to get Histoplasmosis. Since then I know OSHA has been involved but the air quality in the store is still getting many people sick. PLEASE PLEASE FIX THIS WHAT WILL IT TAKE SOMEONE TO DIE TO HAVE THIS RESOLVED. I still bleed orange but, if something is not done soon, that may change. Take care of the people that work hard for you, don't brush it under the rug.

Ray

8/14/11

I called Home Depot at Wells Rd, Orange Park, FL today on 8/14/2011 and spoke to Mike regarding a particular size of AC air filters. He said we probably don't have them if Lowe`s doesn't. Then he said yep, I'm looking right at them....we got em. I asked how much they were and he said, does it really matter? I said either you tell me or I'll be speaking to your Supervisor. Such unprofessional trash they hire there.......I expected better since the majority of the employees that I`ve encountered there were just the opposite of Mike....

Steve

8/23/11

I recently placed a comment on the Home Depot web site about how they have a display of a shed in there parking lot yet they dont carry that shed and I was told that they only specialized in "Tough Sheds", when I wrote about my dissapointment they refused it. Seems like they will only print what makes them sound good rather than the truth. Home Depot was a wonderous place about 10 years ago but now there is so much bad associated with it I would rather spend the gas and go to Lowes, Ace Hardware or Tractor Supply actually anywhere other than Home Depot, the really really suck and dont seem to care, I hope i live to see the day they close the doors. If your a Vet go to the other places I mentioned and see how much they appreciate you.

big easy

9/9/11

I work at a home depot in louisiana and when I first started they stated that they have core values. Like taking care of their asscociates. I used to like coming to work everyday but not now. Whoever invented this new schedule (FaST) didn't read the core values page. Only the select few get what they want, the ones that work the hardest get screwed. Before I use to get weekends off every now and then but not now you have to request them off and sometime you may not get that too. And the more you complain the worst it gets. I would like to see all the ( SM & ASM )work this schedule all the time and see if they like it. I think they should be moved from store to store to see how others work. My manager talks to us like we are 5 years old not adults. It seems like they are trying to chase the full-time people out.SHAME ON YOU HOME DEPOT. It seems all they are interested in is making millions instead of helping their own employees. I always thought that Home Depot took care of its employees, but was I wrong

Ronald W. Cowles

7/1/11

Home Depot, touts itself as being sensitive to men and women that have served in out military. That is a joke.
Over the past ten or fifteen years my wife and have spent a small fortune at our local Home Depot. Locally, at North Windham,CT. We have spent literally thousands of dollars. We have bought plants, garden tractors, snow-blowers, kitchen cabinets, flooring etc. Big ticket items. We have recieved the military discount going along. Just a week ago we were at the store and the Veterans discount was refused on the grounds we weren't on "active duty". So were these people wrong to have given us the discount going along? Why did it suddenly change?
I never questioned the prices at Home Depot. I just bought there. For all I know I could have done better. One thing is for sure. I will not shop at Home Depot anymore. They have lost me as a customer. I will take my business elsewhere.
There is a wall at Home Depot calling attention to the Veterans that work at the store. It is facade. It is a discount that is not a discount. I served in the military for my four years and can't remember ever buying a nail at any hardware store. Housing is provided.
It is to laugh. How these corporations make a big show of doing something for the Vets while in reality they do nothing.
Yes I do have my military I.D. card given to me by my local VA.
See ya, Home Depot

Bob

6/6/11

We hired Home Depot to replace our roof because of their reputation and name we thought it would be good to have them replace our roof. We never received receipts of materials purchased for our home and having difficulties getting it. They are charging us what the sales person estimated and no proof what material or how much material were actually purchased. We were promised a gift card as a promotion and still have not received it. The contractor said that customers never ask for receipts of materials for replacing a roof that costs thousands of dollars which does NOT sound like a true statement.

Beckclan

5/25/11

I ordered a complete new kitchen through home depot in bluffton, sc. When cabinets were pulled off the truck after my kitchen was demolished, they were the wrong color! It took a full week for the store to just reorder the correct cabinets, and then a full month without a functional kitchen while new correct cabiets were being ordered. Home depot treated me like i had 2 heads when i asked for some concession for my inconvenience, let alone the fact that it was very expensive out of my pocket to feed my family of 6 with no functional kitchen for a month. You would think a few things would happen after such a colossal error: 1) the person who made the mistake would come forth with an apology...this has not happened tomdate, although i have told the store manager and corp customer service that that is partly why i have such a bad taste in my mouth, and 2) that someone would stay on top of my process and assure that the rest of my installation gets priority treatment and goes smoothly. Neither happened. Kitchen is mostly done now, and while im happy with final results, very unhappy with the process.

The more i talk about this, the ,more i hear others horror stories about home depot. UGH! Im curious what other people woud think would be a fair concession on their part to reimburse me for my trouble. Im asking for 15-20% of what i spent on the entire kitchen. To date, they have offered less than 10%.

Shirley Matelse

4/12/11

Six months ago I ordered Corian countertops for my kitchen. The contractor was D. Moe Contracting, Inc. They did a beautiful job and I was very well pleased.

Today I had Corian countertops installed in both my bathrooms. They are also beautiful and I am very happy with them. D. Moe Contracting made and installed them also. Just a note to let you know the contractors that Home Depot chose to do their work are the best. Thank you again.

Binnie

4/6/11

I just want the "Powers-that-be" to know what a wonderful experience I had at the Home Depot in Cleveland Heights, Ohio last week. I have visited this location maybe three times a year. One - flowers in the spring, Two - light bulbs & furnace filters, and three - Christmas Tree.

Each time, the "atmosphere" was pretty much the same. Sales associates acting as though they were doing you a favor by answering a question. Very non-professional. Well, last week I entered the store to purchase some light bulbs. The security guard at the entrance met me with a very warm "hello." As I walked towards the light bulbs, a young man in your trademark apron, asked if I needed some help. He was very pleasant. As I traveled down the aisle towards the check-out, I was greeting by several other associates who were obviously doing other things - yet paused to say hello! The cashier was friendly and the young man waiting outside for a customer to pick their items...wished me a good day! What a difference! I called and thanked "Jason" the Asst. Store Manager (Brian was not in that particular day.) Thank you Home Depot for great customer service! (I will be back for a rug I saw that day!)

RENEE

4/4/11

I WANT EVERYONE TO KNOW ABOUT MY EXPERIENCE AT THE HOME DEPOT. 11901 BEREA ROAD
CLEVELAND, OHIO. MY DAUGHTER AND I NEEDED A TENSION ROD TO FIT 105 INCHES. PATIRICK RANCOUR APPROCHED US AND ASKED HE WE NEEDED HELP. PATRICK SAID THAT A STANDARD ROD IS 72 INCHES, BUT HE WILL SEE WAHT HE COULD DO. PATRICK WENT ABOVE AND BEYOND. HE GATHERED MATERIAL THAT WE COULD USE TO EXTEND A SHOWER CURTAIN ROD TO FIT OUR WINDOW. PATRICK LISTENED AND KNEW WE DID NOT WANT TO SPEND AN ARM AND A LEG ON A CURTAIN ROD. BECAUDE OF HIS HELP AND EXPERIENCE HE MADE OUR PROJECT A SUCCESS.
THIS IS WHAT CUSTOMER SERVICE SHOULD BE ABOUT. KEEP UP THE GOOD WORK. I LIVE IN MENTOR OHIO, AND WOULD TRAVEL TO HOME DEPOT IN CLEVELAND JUST FOR THE SERVICE.

The WORST EVER

3/11/11

Whatever you do....don't work for this place. They got caught stealing money out of my paycheck and promised to give me the money back several times. Monday I have to file theft charges on the CEO Frank Blake because they won't send a check. I've been promised a check for six months now...........I'm done playing with Home Depot. Now they get to buy their attorney a $1000 plane ticket, pay my court costs and the money they stole.........you wanna play games Home Depot..........let's play.

Timothy Gary

3/11/11

OK please pay attention to what I'm saying to you. I'm disabled with Epilepsy and I'm trying to find someone to back me with an idea I have. I've got an idea of an invention that I think will be able to make a profit with itself. It's something that would be put together off a Company like yourselves and Lowe's, Sears, and other companies of these types. I'm wanting to find someone who would be interested in listening to what it is. And the company that would back an support me with this idea/invention. I'd go toward sharing all sales and profits with that company to sale at their company's places nation wide. Making it porduct in that company's name. EMail me your Head Quarters Office number and who I could speak to on this matter. When looking into this to see what will made to make these dollars you'll understand it was worth your time on doing it.

Contact at
LSULinebacker64@aol.com

Johnny washington

2/3/11

I hear so much about home depot supporting homosexuals and promoting it among the young I wonder if the corporate structure is of Homosexual life style and its officers?
Cant understand a business promoting moral unrest and depravity which brings a nation down to its knees in productivity in the wisdom of the Lord Jesus Christ to be a healthy moral holy nation. Our nation is full of sin and rebellion against moral accountability refusing Christ and His words. Its appointed unto all of us death and then the judgment. Of course if you rather play Russian roulette and roll the dice while you are alive and bet there is no God to judge you go ahead. Its your funeral.
Eternal death separated from light, peace, joy and eternal life forever. Never ever to see daylight again nor an opportunity to repent but to live in guilty torment of conscience being angry at God forever at what you choose. Now is the day of salvation not after death. the soul that sins shall die professing Christian or not.

THD	1/18/11
LMAO!!!!! everyone all ways thinks that their right, and twist stories to their favor. Never satisfied!!! get a life

ELLEN HOLLINGWORTH

1/8/11

WHAT IS GOING ON WITH HOME DEPOT. DO THE CEO'S KNOW THAT PEOPLE ARE LEAVING AND GOING TO LOWE'S BECAUSE OF WHAT THE SERVICE PEOPLE ARE TELLING THE CUSTOMERS? I WAS TOLD(AS WELL AS THREE OF MY FRIENDS) THAT I COULD NOT BUY AN APPLIANCE AT HOME DEPOT UNLESS I ALSO SIGNED ON FOR HOME INSTULATION ..(NEW POLICY) I COMPLAINED AND THE PROBLEM WAS STAIGHTENED OUT BUT MY FRIENDS JUST GOT MAD AND WENT UP TO LOWES AND GOT THE SAME ITEM FOR SAME PRICE OR LESS WITH NONE OF THIS B@@@@SHT!!!

IF YOU HAVE STOCK IN THIS COMPANY..AND THE SMART BUYERS OF STOCKS HEAR ABOUT THIS, THEY WILL SELL!!!!

COME ON C.E.O"S........FEEL FREE TO E-MAIL ME AND GET THE "REAL INFORMATION ON WHAT IS GOING ON ON THE "GROUND FLOOR"

Kurt

12/29/10

I bought two top of the line washer and dryer at Home Depot because my washing machine stopped working. I wanted to pick it up and install it. They said I had to have it delivered. Since then, I've been trying to get it delivered. It really is the Do-it-yourself warehouse. So far I've had to do everything myself. They were very helpful with financing and the extended waranties and all the accessories that came with it. When I noticed that the salesman ordered a electric dryer insted of gas and called him on it. I was told it was discontinued and no longer available. It was available online for $500.00 more. Anyway, it's a long misrable story. The bottem line is don't buy anything from Home Depot if it has to be delivered. Normally, I'd be doing laundry right now, but since I don't have a washing machine yet I figured I'd post this complaint for all of you to enjoy.
Purchased appliances November 21, 2010 Supposed to be delivered on December 16, the driver of the delivery company, Mario Veras, took it upon himself not to deliver it on that date. Had to reorder new appliances to be delivered on December 29, they screwed that one up too. Now, I'm told it will arrive January 3, 2011 I'm not holding my breath. I've already made two payments on appliances I've never received.

Here is the name of the delivery company Home Depot Sub-contracts to:
3PD Delivery Company
10205 NW 19 Street
Miami, Florida 33122
(786)235-8974 Ask for Franklin or Mario. It helps if you can speak spanish.

William Shortridge

12/23/10

I'm 43 and i have spent a lifetime in the construction trade. I know that myself i have spent several hundreds of thousands of dollars as a commercial retail contractor. I am also a veteran of desert storm 1990-1993. I recently run across a veteran that was blew up at an ammo depot in iraqi freedom. He is now in a wheel chair and cannnot access his home. He lives in Zanesville ohio. So I recently called the Local Home Depot store for a donation of a set of french doors so he could open them both and access his home. It was a huge disapointment for me. I spoke to a manger there and i gave hime all the info and guess what, not a return call of any kind. I am asking all the superintendents i know and as i travel the country i run into a lot of them to not purchase from home depot. Were talking a 500.00 door for a soldier in need and HOME DEPOT turned him andme down. I was willing to do the install for him as well. 740-818-5109

Jean

12/1/10

The Home Depot Return Policy is outdated when it comes to checks! They ACH your check which is just like using a debit card, the funds are guaranteed to be in there and are transferred immediately to HOME DEPOT. If you want to return something they won't give you a refund for 10 DAYS! This policy is NOT on their web site. So they can use new technology to get THEIR money but not return YOURS when you make a refund This is ridiculous! The customer service person was rude. He said no one will talk with you about policy changes - this is a policy issue. SO HOME DEPOT DOESN't CARE WHAT THEIR CUSTOMERS THINK WHEN MAKING POLICY CHANGES?