The Go Daddy Group Inc Corporate Office | Headquarters Contact Phone Number & Address

kelly

1/16/12

i have the same issues as everyone else! the customer service is terrible!!!! i asked to speak to a supervisor and was told there isnt one on duty. i was on the phone for over an hour before i could get a "leader" on the phone. ive had godaddy/website tonight for 2 years and just started having tech issues. i checked better business and godaddy had many complaints about customer service. i will be taking my business elsewhere "ONLY" because i was treated poorly by godaddy employees. i highly suggest taking business to another company. BEWARE!!!!

Paul K

1/6/12

I just got off the phone with a supervisor at 9 PM this evening...I wish I had read all of these negative comments prior to my renewing several domaines....the same arrogant attitude" that sorry fella, .we can't rectify any error or misunderstanding".... with their term "consolidating".....there is nothing in place to correct an honest mistake or misunderstanding of their poorly worded consolidation check here system....I had an extra $77.00(and it was not the money that I was arguing about) added on to my billing over and above the 2 or 3 year renewal which should not start until June of this year....The customer oriented supervisor said that I renewed some domaines for 2 years and 5 months....which seems senseless to me versus 2 year or 3 year renewals from expiration dates of June, 2012...someone in corporate should certainly be appraised of these efforts or lack of effort to rectify problems that were brought to attention of Go-Daddy within three hours of on-line renewing.....and as the supervisor said, sometimes it is not good to use the internet for renewals.....if I could get to the President's office with this, I would be there tomorrow....I would love to leave my email..if I knew that I would hear from the corporate headquarters....

Veronica	12/5/11
I would give them 0 if the option was available. I've been they're customer fot at least 8 years, payed them thousands of dollars on services, but now that I have a problem with the service there's just no one to give you support, they're rude and lazy and I recommend anyone starting on the internet development business to go for a different provider.

cassandra bradford

11/2/11

I received a HORRIBLE and RUDE call from Mitch from the Billing Department indicating that my hosting/domain account was due and because I did not have a credit card on file, I must renew my account today or be subject to lose our domain and hosting. When I indicated that the account was not due until December 1, 2011--he became EXTREMELY RUDE. I asked to speak with a Supervisor or Manager and he Refused. I asked if the conversation was recorded and he refused to answer my question or transfer me to someone I could report him to.

It is apparent that GODADDY doesn't want to hear any feedback of how their employees are treating their customers, or maybe you don't need customers. I am extremely upset about this and request a return call: 817-542-7570

Malinda	10/1/11
This atricle went ahead and made my day.

Eric Hummber

9/23/11

Bought a domain from Godaddy auction and they fined me $50 dollars for placing my email addy in the comment box. They lost a huge customer from 2006 and on.

I spent 5k with them the last week plus the 1.1k for my domain. Why fine a good paying customer. They did not notify me or anything. They put my auction purchase on hold until I paid that fine. I called finally because I was wondering what was taking so long and then they told me. In the paypal invoice it mentions nothing about a fine nor anything in my godaddy past payments. It shows up as administration fees. They are covering something up and I know it.

All I wanted was to talk with the domain seller to make sure everything was legit because it was a lot of money ya know.

I was pissed with them. They are losing a VERY BIG customer and I will never be back. Going to NameCheap.com because they are better in support and everything else.

STAY AWAY FROM GODADDY!

Kevin Patrick Shea/Woodland, CA kevinpshea@yahoo.com	8/26/11
Bob Parsons made an excellent decision when he signed on Mario, Michael and Marco Andretti to represent Go Daddy. They are a very close, competive family and will create a lot of software sales for his co. Go Bob!

Lori C

6/9/11

Customer "service" is more like customer DISservice. I've been a customer longer than most of the employee's have even worked there and up until today have always been treated great. However today I was nothing more than dirt under their feet. They care nothing about keeping their customers, nothing about solving problems only about what they can sell you. And to top it all off, if you complain on their FB page, they will kick you off and block you!

Brian C	5/15/11
Nothing but Shady, Conniving, Scheming, Con-Artists for sales people with a congested web site of their own that needs to be revamped. Website Tonight is also a "piece" to try and work with.

Sinceray Clarke

5/2/11

This company is so poor and your right, Customer Service is terrible, they are rude and disrepectful... I submitted a bbb compliant and will filing a official compliant with the Attorney General regarding there practices, which is blackmailing customers;

Our hosting account expired with Go Daddy, while my boss was in the hospital she told them exactly where she was and that when she gets out could she get her files. She was released from the hospital on May 2nd. On May 2nd (today) She called go daddy and spoke with Drew who informed her that she would need to pay 150 to get her files for her site back, she said so you mean to tell me you canceled my site without notification after speaking with a supervisor the beginning of April and was never told this. She requested a supervisor, Chris (a floor supervisor) picked up the phone and said that theres nothing he can do and they don't have to tell a customer the date they will be canceling the site and that there is a restoration fee of 150 if that is done. This business is suppose to be accredited by the better business bureau, now if this is the practice of what the better business bureau accredation looks like, the story of them on the news didn't do anything at all about the way they accredit these businesses and the attorney general will also be cc'd for this reason. So they can cancel a business site without further notification bc of the fact they do not disclose the $150 fee they are going to charge them to retrieve said site. So an accredited business from BBB is able to hold someone's site hostage with out any consequences.... The only resolution is to give us our files back for our site so we can transfer it to another hosting company. We would really apprecaiate BBB being honest with the public and doing the RIGHT thing....

Curious	3/20/11
With all the Domain Registers out there Is this how it works now.. screamingreviews.com is run now by Go daddys who now runs Wildwest domain. Is this right?

curious george	3/20/11
Is this right.... screamingreviews.com is now run by go daddys who also now took over wildwest domains? can someone say? Why are so many domains so secretive to get in touch with?

Johnny	1/13/11
They suck....site has been down with publishing problems for 10 days and they keep telling me its fixed. Fuckin idiots.

Lisa P

11/29/10

Go Daddy sucks! Just got off the phone with GOD, whose real name is Chris "F" who informed me that as a "supervisor" in tech support that he was the only person necessary for me to speak with and that no one in a manager, director or VP role would ever talk to me. I was speaking to God after all.

I spoke to two different tech support people, the second one's name was Lauren (male), and they told me two different things. After waiting and waiting to speak to a MANAGER, God, the supervisor got on the phone and was clueless. What he told me was different than what his two employees told me. And by the way, my email still isn't working. When I spoke to Lauren, I told him I thought he was being condasending and he proceeded to tell my why being condasending to me was necessary istead of agreeing to treat me with more respect.

If you have an option, go elsewhere. These folks' service sucks big time. And if you try to complain or escalate an issue, GOD the gate keeper will keep you from being able to do so.

Yuck! And that's all I have to say about that.

corinne

9/28/10

this is a very good media story, your president does not exist or ever take telephone calls, your warehouse at maxsource states they have no affiliation with our company. I am however connected to the media & your presidents office does not know whom your pr person is or your media contact.
Perhaps Mr. Parsons you should take some lessons from Mr. Nordstrom and never not care about a customer for thst will give you more negative publicity than you can imagine.
I have spent half the afternoon on a wild goose chase with your organization

I can see why people are "fed up" and renewing elsewhere. You are not the only game in town and rudeness and I am a victim of it personally will not be tolerated.

You may want to inform Gary H in your presidents office he does not speak on behalf of your entire company when a person identifies themselves with the media. His remarks leave a lot to be desired and do not need to reiterate in an email all of the codes provided to your representatives.

Thank You,