58 Reviews For The Cato Corporation Headquarters & Corporate Office

Bad Management, Bush river

The Store Manager at Bush River Rd store is rude, unprofessional, disrespectful to employees.


I shop in the Junction City, KS store on a weekly bases and it is not the same as it use to be. The head manager there is EXTREMELY rude to customers. I visited the store around noon on Jan 23 and that was my last visit there. No one welcomed me into the store and her mouth is TERRIBLE. She used profane language twice while I was in there in about two minutes. Wish I could rate a zero because a one isn't earned!


Rudest members of management I have every dealt with! Manager Lisa and Lindsay are so rude and impossible to talk to, Never offered help. Stood around and did nothing. Will not be back and will recommend my friends not to shop there. Horrible service and management!

Aberdeen, ms store

rumor has it, our store is closing, is this true?

West Columbia store closed earlier than posted business hours

I made a special trip across town because I needed some jeans and Cato usually has good clearance sales. However, I get to the store on Hwy #1 in West Columbia, SC at 8:42pm on a Monday night and the workers were walking around inside but had locked the doors. They also ignored me when I tugged at the doors several times when I am sure they could probably hear me. The sign says you are open until 9pm. If there is some legitimate reason why they had to close early then they should post a note on the door explaining so. I hope someone at your corporate office addresses this issue bc this is a very poor reflection on your store.

Store Manager

The store manager in the Reynoldsburg, Ohio store is condescending when speaking to the customers and store associates. She is verbally abusive and intimidates the workers. I will never shop this store again because of this. The store environment and associates are completely different when she is not there. For the Better! Someone needs to look into her methods. I had to wait until she came back into store from smoking for her to validate my $50.00 bill since the associate said she had to approve it. REALLY!? I would give it a ZERO rating instead of 1 star but was not able to select that!

this company is sorry. you try to go and get your job back and they dont care. Who ever the ceo is of this company needs to do better. I this company would have ha maternity leave it wouldnt have been a problem.

Jacksonville Arkansas Cato Store

Time was between 10AM and 11AM on July 6, 2013 I don't know what the girls that were employees during this time frame. One was a heavy set black girl and the other was a short pudgy Spanish looking girl. They were absorbed in a conversations about one of their divorces. There were several customers in the store but the girls were not on the floor offering their assistance. The conversations wasn't a quite one and at one point was kind of disturbing. It certainly wasn't appropriate for a public retail store.

last night went to catos had few items to try on and employee Tonya was very rude and turned off the lights and gave me dirty looks. This was 15 minutes prior to 9pm closing. My daughter and I arriieved at 8:20 pm and I have shopped at catos for as long as I can remeber and have never encountered an employee that was rude. She is not good for bussiness.This was at the Poplar Bluff, Mo. store location.


Why is it so hard to get in contact with corporate? I went to pay for my items and there was a large bug in front of the countier and the employees didn't come around and kill it. I know ya'll are to take care of the customer, but really come on now.

I have been a Cato customer for about 10 years and I love their customer service. I must say the store in West Houston, TX is lovely! The store is always clean and welcoming. The employees there are friendly and very helpful. Erin and Jessica are always great at helping me find whatever I'm looking for. The reason I gave 4 stars is because I am not fond of how Cato makes their employees greet customers. It can get a bit annoying, I've actually heard several customers complain about it. Customers don't always want people in their face when they walk through the door.


Richland, ms location us very helpful with items that I need and when pairing one color with another. When I ask them their honest opinion I get a real response as I do not won't to walk around a professional setting showing areas that are not flattering. If a pant or skirt would look better in a larger size I value their opinion as women to tell me. Women ate the first to critic one another.

Very BAD!!!

I purchased a gift card for my wife for Mother's Day (2013). My wife did not want it because wanted to continue to lose weight. I called and spoke to the manager and was informed that she couldn't do a credit because the cash register was not set up to do it. The manager told me the gift card was good for a long time, but could not do a credit for a gift card. Guess what? Cato just lost a customer, but I think she (they) knew that!!!


I love CATO and they are always so nice, however, their policy on lay-a-way is no posted in the store. I asked for a price difference on things that had gone on sale, and I got a gift card. This is the first time ever I have had that happen. I will not use their lay-a-way until they make their policy clear.

I will not go back. Ever!

I will no longer shop Cato's. After I returned merchandise on Monday I noticed after 2 days the money wasn't there. I called the store and was told my financial institution was holding the money. I thought it was unlikely, but I called my bank anyway. After several minutes of reviewing my account it was determined Cato's had not even sent it through. I called Cato's back and THEN was told it would take 5-10 business days. I will never shop Cato's again. Not this year or the year after. They will never get another dollar of mine.

Return Merchandise

Cato Fashion is pretty quick in pulling your money out from you bank account, yet it take the 4-7 business days to put our money back into our account. I will not shop at Cato Fashion anymore for this matter.

Customer service

Experienced a new sales clerk today, young, inexperienced and had no idea of what to say or do with a return. Formed her personal opinion which she gave to the 'manager' who backed her up and repeated it word for word! If you want quality, don't go to Cato.

The one Sierra Vista AZ is ran by a person who should fired. She texts all the time and goes to the back room to talk on her cell phone during work hours . I want someone over the manager Angel to contact me.

Poor Customer Service

The Fulton, Missouri Cato Store has recently undergone changes in their Management Staff. The recent new hire is a young pregnant girl. The first time I went into the store and she wasn't very friendly I blew it off thinking maybe she didn't feel well. I have since been in there several other times and her disposition has not changed. She doesn't offer to help you, she doesn't smile and she acts as if you are bothering her by coming in. Didn't she realize that you have to work with customers in this position? She needs a job where you don't work with the public.

Please consider the TRUE Plus wooman

I really do like the fact that Cato is a plus srore, but Cato is losing touch with the TRUE plus size woman. Some of us women are super plus sized and I am tire of being referred to other stores that have plus sized that are too old looking for my taste instead of the stores you like taking time to provide some of the sizes we need. 1. It seems that 26/28s are bedoming scarce in a lot of their items. 2. There needs to be more length in a lot of the tops in the store. At leaste 4 more inches. 3. Jeans need more stretch in them; at least some of them. 4. Cato need to go to whole sizes like 26, 28, 30, 32.

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