The Cato Corporation Corporate Office | Headquarters Contact Phone Number & Address

Jen

5/11/12

I had a layaway that I chose not to continue. I understand they keep restocking fees and layaway fees but what gives them the right to keep my money because I don't show up in a certain amount of time to pick it up. When I asked for a manager to show me in writing any time frame, the store employee could not produce a manager or a store policy at the McAllen Tx store. A store credit wasnt even offered. I'm not letting this go.

Carol

4/24/12

I have been shopping at our local Cato store almost every week with my daughter because we love the earrings and their purses. I went this evening and purchased 2 pair of earrings and perfume. We left...WITH RECEIPT IN HAND and went to an adjacent store. Five minutes after we had been shopping at the store, the cashier from Cato came pounding at the store window and yelling at us. She came into the store and said I did not pay for my merchandise and I was trying to steal. My 10 year old daughter was with me and customers were staring at me. I showed her the reciept and she said it was rung up wrong and I was trying to get away without paying for the merchandise. I had to leave the store and walk back to Cato with the woman and my daughter. We walk into the store and the manager was on the phone and she sees me and says into the phone really loudly in front of the customers, "Never mind, we have her." I was mortified. I threw the merchandise on the counter and said, "Keep your merchandise" and I walked out. I WILL NEVER SHOP AT CATO AGAIN!!! Are you kidding me???

Confidential

4/1/12

For those of you who know how this place is so great have had the wool pulled over your eyes. I am a friend of a person that works for this corporation and let me tell you, that I have felt bad for her so many times. She works off the clock at times for free because so much is demanded of her, not that she is behind, but because that's the way it operates at this place. She is taken out of her store by her DM on so many occasions to go out of town to go and clean other stores, but done secretively by her DM. She is expected to punch in manually for 8 hours, but may put in 12 and she doesn't get compensated for it. And on top of that she expected to make up a few hours for that 8 hour day which she really put in twelve, so as to make up for that 8 hour day. I know it makes no sense at all. I blame the DM for this and corporate for not keeping tabs on their managers or their stores. There are times that she works till 1 o'clock in the morning off the clock because she is getting ready for an audit the next day. What I don't understand is why don't the auditors get there first thing in the morning to perform their audit. They get there after the store has been open and after customers have already pretty much disturbed all in the store and then she gets points taken off because of that. Who operates like that? Remember the store closes at 9 and she is there till 1 o'clock in the morning. Why aren't the DM's being audited and kept tabs on. I know first hand that some of these DM's are taking advantage of their position by lying about where they are when they are really somewhere else and get away with it, because know one is checking on them. They fix up their paperwork to show they are at a particular store when they are really not. My friend is at another store, not hers at the discretion of their DM, without anyone knowing. The store they are all going too needs help, and so that the DM doesn't look bad, she has taken these other managers from other stores to go and fix this store, when they should be at home with their families. The clothes you bye are made for few cents on the dollar and you pay outrageous prices for something that only took a few cents to make, but that's how it works. The wool hasn't just gotten pulled over some of you that think this place is so great, but also over the corporation. This place needs to treat their employees better and keep a tab on their DM's. It starts at the top.

Jan.....one mad ex- customer!!!

3/24/12

The store in Prestonsburg, Kentucky, needs to reevaulate their staff or have a training session on how to treat their customers. Had a bad experience there today. Drove 30 miles to shop, found some really nice things and was still shopping, when suddenly a shelf fell from the wall and came within inches of hitting my daughter and 2 yr old granddaughter in the head! Thank God it didn't, but if it had, there would have been serious injury. When this happened, it made such a loud noise, some sales lady, came over and my daughter said, "no one touched it, it just fell" and she grabbed the shelf, moved it and walked away!! She didn't even have the decency to ask if everyone was ok, or apologize. I understand things can happen, but act like you care. Because, without customers/consumers, the businesses don't survive. I called for the manager, who wasn't in, so I spoke with the asst manager or so they said, and all she said was, she was sorry and didn't know what else she could do, but she would talk to the employee. No more shopping in the store!! No wonder we shop out of town!! I've never had a bad experience at any store in Charleston or Huntington.
1

Doris

3/20/12

I went into Cato's in Ennis Texas to exchange an item. I walked up to the employee and told her what I needed to do and she asked if I wanted to see if there was something in the store I might like I said sure. I found a dress and asked her for the pole to get it down, and she said she had to get it. She walked and I told her to give me the XL. She immediately yelled at me and said "this does not come in that size so what size do you need. I said "the XL" she yelled at me again and at that point I told her to give me money and I would never at Cato's againI asked her not to raise her voice at me and she went into a rage. The mgr came out and she continued to scream I told her that I was going to call 911 because I felt threatened. I have seen the time when no one would have been to talk to me like that and did feel my hands on them, but thanks to God I have changed. She bolted out the back door of the business and slamed the door. The mgr finished my transaction and only after I asked for both of their and the store and said I would never shop at cato's again did the mgr apologize. If that been me or anyone else in a customer role they would have been fired on the spot. She came later to apologize but it was too late the damage had been done. I work in a customer service capacity and I would never talked to a customer in that manner. That was the worst exprience of my life. I plan on boycotting that store.

Brenda Williams

3/5/12

I gave Cato 1 star because there wasn't anything less. I had a layaway at the Colonial Heights, Va. store. Went to store one day late to pick it up. Was informed that they put it back. I can live with that, tho, I don't agree with it. What I didn't like was that they charged me a $5.00 restocking fee, and gave me a store gift card for the refund. I told her I wasn't planning on shopping with them anymore, but, didn't do any good. She was very rude. I asked if the merchandice might still be in the store, and she said she didn't know. A real manager might have offered to help me find it.
I went home, and got everything I had bought there in the last 90 days, which was returnable, and returned it. That was my last transaction in that store.
The gift card will be just that. A gift to someone. Whatever happened to the customer is always right?
Oh, they told me they called me before putting back. Does not show up on my caller ID.

Wooooow......

2/24/12

The reason that I gave the store a 3 star rating is because the service is pretty good, and I would rate it higher but for a particular reason I can not and here is why.....I my self have put in several application in at the Silsbee, Texas 77656 store and I was told they were not hiring, two days later I see a new face, I ask her when did you get hired and she said just yesterday and I said really, When I turned in my application, the manager accepted it and said that we are not hiring but your application was good for so many days and I would have to do it again....times goes by and I kept calling leaving my name and phone number ask them if they were hiring and they would say yes and when i would come into the store, I guess the name didnt match up with the voice or something or the skin tone one....the manger would tell me a certain time she was going to call me in for an interview and never got the phone call but I waited for it, but every time I would come into the store their would be new people, yes to be honest I was a little hurt and let down but I never treated them wrong or rude, because I was taught that you dont treat people the way they treat you but treat them the way that you want to be treated.....but I cant help but to notice that everyone who was black that worked there didnt work there long and I havent seen a black employee in that store in a loooooong time....lets say that her experience with working with blacks havent been good, but it doesnt justify the fact that she stop hiring blacks altogether because of that, that is not fair at all, judging all blacks by a few blacks, it would be like me saying all whites hate black people because of what their ancestors did to our ancestors (enslave,raped,killed, sold etc.) Is it not against the law to not hire certain races? The store that I thought I would never walk in and see a black person working in is the Lumberton, Texas store because is mostly whites in this little town, and they are more friendlier and everything.....at least they are friendly to me....

julia

2/21/12

I was in your store in new Albany, Indiana and this lady was ranting and raving and she threw the phone then went in the back of the store and started throwing things. I found out it was the store manager named Chris. It did not look very good for someone in her position to act that way. There sews quite a few customers in there. If she can't handle the job you need to get rid of her. Customers don't want to see that.

Raina Lewis

2/6/12

I too have been shopping at my closest store in Laporte, IN for years, but after my visit yesterday bI wont be back. There were 3 employees in the store & I was ready to check only to have to stand at the register for 3 minutes with no help the lady did look at me but continued with what she was doing no I'll be right there or nothing whenshe did finallycome & ring my order told me the total & then walked away to help someone find a dressing room I again waited no excuse me I'll be right back or nothing. She then started to come back to the register but stopped to help someone else. I did have a very active 2yr old with me after another 2 minutes I yelled into the dressing room to let her know that she could keep the clothes & disrespect & would be taking my money elsewhere. Seeing as though my family where the only African Americans in the store, how do you think I felt?? Will be taking my money where I am treated as well as anyone else & as I do work for one of the largest employers of people in the area I plan to let everyone know about my experience.

Jessie McGwire

2/2/12

Cato has some of the RUDEST CUSTOMERS in the U.S. I've been shopping there for years and the customers treat the employees like slaves. They are rude! My daughter works there and I want her to quit so bad because the customers KNOW the policies and raise and uproar when they want someone to break the rules for them. It's the CORPS fault.... The policies are too lax. 90 day return policy ... Really!?! Who does that!? Layaways not put back because you are too BROKE to pay them on time!? That's way too long and people still don't appreciate that. Just awful. Some of you should reflect on how YOU treat the employees. You get respect when you give it. Those workers work hard, too bad you are too busy complaining and coming in the store 5 mins to close, to see that. Spoiled, and ungrateful.

Jennifer Doering	1/29/12
I LOVe Catos and that is where I buy 99% of my clothes. They are moving out of Salisbury and I guess I will have to go around naked! Please keep at least one of your stores in Salisbury, NC! Thanks much! snixchance@gmail.com

Angela Ferguson

12/2/11

I have been shoping at catos in Bushnell Florida for a couple years now and like the coment above they scream from the back of the desk. Also, I had put a sweater on layaway after i spent 100bucks in there. i paid 20.00 on a 25.00 sweater and i was supposed to pick it up yeasterday. I called Nov 30th and explained that i would not be able to make it until December 2nd. I was told that would be just fine they would hold it fro me. I arrived just befor 3pm Today (December 2nd) and the sales lady told me she put it back. I said you put it back but i called and she oh well . I asked her if she would get it for me and tlod her that i had called she snottily said i dont know what to tell you. I am done with Cato,s. This is a little town and alot of my friend do go there we will boycott if this is not made right. That is stealing.I am a single mom and barely making it. 20.00 is alot of money to be taken away from some snotty sales people.

Angela Ferguson

12/2/11

I have been shoping at catos for a couple years now and like the coment above they scream from the back of the desk. Also, I had put a sweater on layaway after i spent 100bucks in there. i paid 20.00 on a 25.00 sweater and i was supposed to pick it up yeasterday. I called Nov 30th and explained that i would not be able to make it until December 2nd. I was told that would be just fine they would hold it fro me. I arrived just befor 3pm Today (December 2nd) and the sales lady told me she put it back. I said you put it back but i called and she oh well . I asked her if she would get it for me and tlod her that i had called she snottily said i dont know what to tell you. I am done with Cato,s. This is a little town and alot of my friend do go there we will boycott if this is not made right. That is stealing.I am a single mom and barely making it. 20.00 is alot of money to be taken away from some snotty sales people.

dissatisfied with store manager Derby KS CATO

11/4/11

The CATO Derby Kansas store manager was very rude towards me today (11/4/11) she has a chip on her shoulder, talks down to customers and the way she talked about herself she thinks highly of herself. I was not impressed by her bad attitude towards me and the other customers in the store. I have been in the Derby KS store a dozen times and most times there was only 1-2 employees. They scream out "Welcome to CATO" every time I have visited this establishment. It is stupid, annoying and low class to do this...honestly, you don't have to scream at everyone that walks in the door. Today the manager was reprimanding an employee in front of customers, it was horrible really, the employee looked mortified and didn't seem to know what to do with the information the manager kept repeating loudly to her. Most of the clothing at CATO is made in China or some other country outside of America. It is a shame that more stores do not have clothing made in America. Some of the clothing at the Derby KS store looks made cheaply hence made in China and I wouldn't wear it. The prices are cheap but made in China is going to be cheap. Something ought to be done about the rude managers and employees but I can speak loudly by taking my American dollars to Lane Bryant and other stores that treat you like a queen when you visit them....sometimes a lower price isn't worth it.....won't be going back to the Derby KS store any time soon.

Mad customer

10/3/11

I have went into Cato in Rome,ga several times in hopes for getting my attire for after my wedding. A very nice young lady (black & didn't get her name) helped me find almost everything I needed intil she was called to help another customer. It MIGHT have been fine IF she was finished with me or if the manager cared she was helping me.When I told the very nice young lady I'd like to see the manager, she informed me that she IS the manager. I asked could I speake to her manager since she was the one being rude and was told she IS the store manager. Boy to my surprise she was. Wished I had Mr.Cato phone number to let him really know the store manager needs to go and the very very nice black lady needs to be the boss. Never again will I shop @ Cato while THE STORE MANAGER IS EMPLOYEED THERE unless there are changes made.....................

Katie

8/24/11

I have been a long time Cato shopper and have never encountered the rudeness that I did today. I work very close to the Cato store in Gadsden, AL and shop there at least every couple of weeks. I went into and attempted to purchase 2 skirts that were on the clearance rack, one marked 7.99 and the other 10.99. When my purchase was rang up the total was almost 30.00. I questioned the sales associate about it and apparently the 7.99 skirt was marked incorrectly and rang up 15.99. She told me that she would have to give it to me at the marked price but had to double check with her manager. The manager refused to sell me the skirt at the marked price. She went and pulled all of the other skirts like it off the rack and they were all marked correctly. She was EXTREMELY rude & hateful about the whole situation. I explained to her that I had worked retail in the past and that regardless of the mistake the price had to be honored. I was told she didn't care what I had done in the past and that she was not going to honor the price and then proceeded to change it right in front of me. I am just curious what kind of training the managers of these stores go through? I will not be doing business in that store again.

Penny Barber

7/8/11

I wrote a check and it was done ACH I had to sign a receipt they handed the check back. I asked them to shred it and they said they would. Instead I had two debits from my bank account. I have called numerous times for numerous days and still nothing. They told me to call their bank like they are going to tell me anything. I have called corporate all I get is answering machines when transferred I have left messages at corporate. It has cost me extra money to get a copy from my bank where the check shows voided. I just want my money back and something for the trouble and expenses I have incured. THis happened at the Kirnwood store in Dallas TX. I will not go into a Cato after this is resolved.

Felicia Anderson

6/24/11

I have always been a CATO fan until recently. My daughter applied for a job there after graduating high school and was hired. She liked the job but felt that one particular employee disliked her and she could not figure out why since she did not know the lady. When it was time for her first pay check everyone else received their pay with the exception of my daughter. She was informed about three days before they were scheduled to be paid that there was an issue with her social numbers being transposed but was told that it was handled and she would get paid. NOT!!!! She was informed by one of the managers that she could not take care of it at the moment but could on Monday. When that Monday came she called to speak with the manager that told her she would try and get things taken care of only to find out from the asst. store manager that the other manager was on vacation. Why did she not tell my daughter that she was not going to be in??? We both went into the store since we were'nt getting anywhere on the phone and I asked for the number to the Corporate office. Of course this ignorant --- said they had no corporate office. She did say that their district manager was in the store and when we asked if we could speak to her she said she was on a conference call. We waited 20 minutes to speak with the district maager and still did not see her. The rude asst. store manager that said there was no corporate office told me that the district manager was not going to want to discuss a payroll issue with me. Well how does she know what the lady would be willing to discuss with us or not? If it was her money she would want to know why she did not get paid. I immediately told her that I was not trying to be rude but that this was my daughter's first experience in the "real" working world being that she just graduated from high school and I was only trying to help her get the issue resolved as to why she had not been paid when she had worked the hours and was not getting any answers as to when she would be paid. It has been a week and she still has not received her pay. Not only that she was terminated by the asst. store manager whom my daughter felt never really cared for her. She called my daughter at home the day before to see if she would be in to work on her scheduled day and she told her my daughter sayd yes as far as she knew. My daughter told her that the three and a half weeks she's been working there no one has called to make sure she was coming in to work. When my daughter got to work on that scheduled day the asst. store manager (the one that dislikes her) told her she would not be needing her today or anyother day. How rude of a so called "grown" woman to do this to a 18 year old on the store floor instead of taking her to the back and being professional. My daughter told her how unprofessional it was of her and also told her that she knew she was planning to let her go when she called her at home the day before. My daughter asked why was she being let go and all the lady could say was because of her attitude. My daughter has not worked with this lady but once since she's been employeed by CATO and that's when she immediately told me that she got the vibe that this person disliked her. My daughter told her that just because she did not lag around and talk personal issues with her and the other employees made it seems as though she had an attitude towards them was her (the asst. store mgr.)being unprofessional and as long as she had a positivie attitude to the customers that was all that should have mattered. I think there are a lot of the CATO employees that need to take a course in customer service 101 because they are rude, especially this asst. store manager here who thinks she is Ms. Cato and that everyone has to do what she says or else! Maybe The Cato Corporation does not care how unprofessional their managers and asst. managers are because all of the reviews I have read with the exception of 1 has been about how rude and unprofessional their managers and employees are...Maybe it's a good thing my daughter isn't working there anymore but they need to pay her her money, this is not gimme Texas and she was not working for free!!!

3/26/11

Why does CATO corp require employees to scream as soon as you walk in the store...so unprofessional!!! And here in Alabama, the employees are also rude, talking to each other about issues which need to be left at home or whispered!!! On the cell phones, store phones, screaming to each other across the store. Standing around while clerk has a line of patrons at register. Ignorant and very backward clerks and managers!!!! Will not return to a CATO ever again. I know it is a low end store, but is that any reason to treat patrons is this fashion???? NO, it is not. Macys, Belk, and high end boutiques do not behave in this manner???? Maybe, just maybe, they are on the way out of business. so sad.

3/6/11

For the several of you who apparently don't even know the store you are talking about...It's CATO...not Catos.

And I have had great service there! They are the about the only store I can go into who give me low prices, yet offer fashion advice and service that is rare to find these days.

I'm disappointed in the reviews above me, and its hard not to get defensive when I have shopped at Cato for a majority of my adulthood...I actually like the fact that when you enter the store they acknowledge you with a friendly hello!

...Also, Renee if you work in customer service, isn't it rude anyway to go into a store AT THEIR POSTED closing time? ...and is it fair to automatically jump to the conclusion that the cashier tried to steal from you? I find that very ignorant...She probably wanted to go home and rest after dealing with people like you.

Renee

1/23/11

On 1/ 22/ 2011 about 8 pm I was shopping at the catos on Bedford and harwood in tx for my daughters school close , as I entered the store I asked the employee " you close at 9 pm ?" An employee replyed yes so I continued to shop while I was shopping my daughter went to try on close as she asked the lady can you open dressing room for me ? The employee said yes and rolled her eyes at my daughter , well I didn't say anything to her at the time... As I was brousing around looking at new things for sale my dauhter was ready to go so we headed up to register and the employee as she was checking us out I paid with a $100.00 bill the employee was fast counting my change back that I counted it when she handed it to me she counted it as if she ment to take my $20. Bill I had told the employee where's my $20. Bill that she didn't give to me her face turned red and gave me my $20. Bill I was quite upset she try to scaffle my $20. Bill and give me incorrect change back . If I could show you how she did it I'd fire her right on the spot!!!!!! After that the emoyee kept asking me if I wanted my reciept in the bag I told her that's fine I also asked her if she was in a hurry ? She basicly made me feel like I was been rushed out of the store ... As I was leaving I turned around went back up to the register asked her for her corporate number and her name she refused to give me her name several times as she was trying to find the corporate number she was taking her time and told me she can't find it so I told her never mind I'll get it from saganaw tx number where I do know a manager that use to work there personaly I told the employee not to worry I'll get it don't even bother any more and I proceeded out the door . I sat in my car and called the catos off of saganaw tx and talked with traci/ terri couldn't catch her name told her what happened forgot mention the $20. Bill I was so upset talking with the manager over there and she told me she was going to take care of the problem and have a corporate lady call me soon I gave her my name and number and hung up..... I always shop at catos that is the worst customer service I have ever had at catos and to sneak my $20.00 like the employee did that's theft right off the bat . I deal with customer service every day and I'd be damn if I treat any customer the way she did to me last night . I will not return to that store in Bedford tx . If I was a secret shopper she would have not passed be glad that I wasn't !!!! That employee should be fired poor attitude and very poor to represent your store . (817)994-6911 thanks

11/15/10

Cato was at one time my favorite store to shop at, because of their sales staff and so called policies on giving store credits on refunds, I will no longer shop there and will advise my friends and family not to shop there either. If I pay the store in cash, then my refund should be in cash, not a merchandise store credit. Add in the nastiness of the store staff and I KNOW I will no longer shop there or have anything more to do with ANY Cato store!!!!!!!!!!!!!!!!

Denise

10/31/10

I had been paying on an item every 2 weeks and when I came back this weekend to pick up the item, I was told by the sales ladies that it had been put back. I had NOT been called nor notified at all or even told it was going to be put back when I had paid on it the two weeks before. They even tried to tell me that I had not paid for the item since 10/16/2010 when in fact that was a bold faced lie. Again, they claim that I should have gotten it out by 10/28/2010 when in fact again no one called me. I asked them why in the world wasn't I told this two weeks ago when I paid on it? Well, they said, they "don't do that sort of thing" (calling to notify customers) and that the corporate office was supposed to have called me. In my opinion the employees in the store should have called me. Luckily they found my item still in the store and I angrily instructed them to put it back in layaway. I was given a Cato card for the amount I had paid on the item to use "as I wish". WHAT? Of course, I wanted it to be put towards the item in question that was placed back in layaway. Unbelievable.

I guarantee you I will not do another layaway at this particular Catos in the future. In fact I'm going to tell everyone I know about this particular Cato site because they did was not only unprofessional, it was an unacceptable practice from a store.

Thank you

One thing I suggest that the Cato Corporation Corporate Headquarters needs to do is interview their employees more thoroughly in the future.

S. Pritchett

10/21/10

At the Cato store in Durham, NC it's hit or miss. The sales ladies there may yell out the "Welcome to Cato" greeting from the back of the store or they may just ignore you, even though they hear the door chimes ring and see you walk in. More often than not they ignore me. They are usually laughing loudly or heavily involved in a conversation with each other or another customer. You could be standing right near the counter and it's as if you're invisible. I try to go to other Cato's such as Hillsboro, NC or Rocky Mt., NC location but sometimes it's just not convenient. I then drive to our local mall and go to Macy's or Belk's. I prefer Cato's because I can find skirts that are so incredible long like I wear, but I'm not going to be abused especially when I'm doing the spending of my almighty dollar. Do you think I'm stupid? Improve or continue to lose customers. Get smart Cato management!

vicki mormino

9/29/10

I purchased several items at a store that is about 15-20 minutes from my home. One of the items didn't find it's way into my bag. The next day I went into my local store to return one of the items & told the manager about the missing item. She immediately informed me that I would have to return to the other store to pick it up. When I explained that wasn't convenient, she said there was nothing she could do. She did call the other to store & confirmed that the sales clerk had left the purchased item on the counter, but never apologized and offered no viable resolution. This was a $6 item that was left out of my bag by the sales clerk and I am expected to drive 15-20 minutes to pick it up. I am attempting to contact corporate to resolve this in a reasonable manner.

Prefer not to provide

9/15/10

Just thought I would share my thoughts about the CATO in Denham Springs, LA. I have been in the store twice lately (Mgmt (I was familiar with, is not there or has changed) When someone walks into the store, the workers at the cash register, (at the back of the store) SCREAM. "WELCOME TO CATOS". This is not a good atmosphere for customers there shopping. Also have noticed that workers are carrying on conversation about personal issues. I have always like the store, up until the last 2 or 3 mos. Thank you