2801 E. Market St. York, PA 17402
(717)757-7660
Reviews For The Bon-Ton Stores, Inc. Corporate Office
Jess  | 5/12/12 |
| I would just like to say that corporate doesn't care about the employee's or the customers. I asked for help in an issue a few times and the answer was "it's corporate...". This store needs to get it together, especially corporate people and store managers, and the employees need to be more helpful. I will stick with Macy's before every going to a Bon Ton chain. | |
| Eileen | 4/28/12 |
| So far you get 1 Star or less. In December after Christmas I bought a winter coat, a month or so later I notice the seam was torn in the hood. Your Easton store took it back with no problem. I had my credit card statement because I had misplaced the reciept. I had the tags from the coat and since I had only purchased the one item that day, they were able to take it back. However I was told it would be a pain to put it back on my credit card and would I mind taking a merchandise credit instead. I was assured it would work in store or online. I have used it twice in store and attempted to purchase somethings on line. However, after several failed attempts I called the online help. They informed me that I can't use it online but that the store could either place the order for me over the phone using the merchandise credit or convert it to a gift card. I called the store and they said they can't do either! The items I want to buy are website specific and this is really irritating that because someone was lazy and didn't want to be bothered to take the time to put my money back on my credit card and convinced me that it would be fine if I had a merchandise credit..now I am stuck shopping exclusively in the store...which by the way...I have a very hard time finding things that I want to buy. The first time I used the merchandise credit I bought one pair of jeans for my son and recently I used it to buy some over priced kitchen items. I have 57.90 left and I feel as if now I am forced to buy only in the store...which really irritates me, since I was assured by your employee I could shop on line. | |
Margaret Adelsberger  | 1/30/12 |
| I was just helped in purchasing merchandise and having it shipped to my home by Veronica in the Quakertown store. She was excellent. If all associates had her kind of attitude and helpfulness, there would be complete customer satisfaction. I want to commend Veronica and trust that other associates would follow her example. Thank you. | |
| Karen | 1/27/12 |
| I wish there was an option to give a negative rating. I will never shop at Bon-Ton again, either on-line or their store. I purchased a piece of fine jewelry on-line and needed to return the item for no fault of Bon-Ton. However I shipped the item back as instructed and after 1 month I am still waiting for a credit back to my account. I have never seen customer service this terrible. | |
| Tom | 1/27/12 |
| I would give 0 stars if that was one of my options. I ordered several Xmas ornaments on 12/27/11 from Younkers(on line), and after waiting 3 weeks and having received no shipping information, I called the customer service number only to be connected to someone in the Phillipines. I asked to speak with someone in the US and was told that this is the only number to call re customer service. I was told that my items were back-ordered and that I had to wait several more weeks. I then looked up the corporate headquarters for Bon-Ton and called to inquire about my items. I asked to speak with a supervisor and I was told that they could ship me half of my order from one of their stores, but I would have to wait several more weeks for the rest of my order. After waiting 2 more weeks and not receiving anything, I called again today and asked to speak with a supervisor who informed me that the items were out of stock and that I would not be receiving my order from 12/27 ! What kind of operation are they running? I wish I had found this website sooner as I would NEVER have ordered anything from this company. Stay away from this company - they are irresponsible and don't deliver on products that they offer for sale. NEVER AGAIN ! | |
| Bonnie 1/2012 | 1/20/12 |
| I ordered a gift card on line to be sent to my email address. After three days and multiple emails back to the customer service dept. (I think in India), I still cannot get the gift card printed because when I try to open the link they send me, I get a screen message saying the web site is not available. I was also told I cannot get a credit. I WILL NEVER ORDER A GIFT CARD ONLINE. Iintend to file multiple complaints to the store, the credit card company, the Better Business Bureau and the Division of Financial Institutions. I don't know if I will ever get my credit or the gift card but I will have at least made some noise. | |
| Michelle | 1/10/12 |
| On December 16th after hunting around all over for a set brown queen sheets I found them on line at herbergers. So I checked and I was told I could order them and they would be received at my hold by December 23rd. I was pretty pleased. So I place the order online. I receive a shipping notice from UPS on 12-19-11, that the item has shipped. I am happy. So a couple of days later I check again to make sure it will be here on the 23rd and it just says the item has shipped but shows no tracking info. Well I am busy with all the Christmas stuff and on the 23rd I realize I haven't received them so check the tracking which still says the same thing, so I call the customer service line and speak with a foreign woman who puts me on hold and says I am very sorry but they have not shipped yet but I can ship them out now. I said no please cancel the order because that will do me no good as Christmas is in 2 days and they can't get them here and I will just have to run out and find another gift. So she has me hold and tells me that they will credit my account and that the order is cancelled. Ok, now it is a week later it is December 30th and I call back as I see there is still no credit in my account and I once again get a foreign speaking woman who checks and says the request is in there but it takes 7-10 days so be patient. Ok so now today is January 10,2012 still no credit and there is a knock at my door and it is a delivery and I think it is something that I have ordered from somewhere else and I open it and it is those sheets!!! So I am super frustrated and I call the customer service back at bonton and I get Raika the foreign speaking woman and she has to look up my order again and I tell her what happens and she asks me if I want to keep the sheets? I tell her no I cancelled them on 12-23-11 and have patiently waited for my credit, I have to go out at the last minute shopping to replace the gift and now I receive this. She proceeds to tell me that the only way now that I can get my credit is that I will have to take them to a local herbergers store and go to there customer service department to get my credit!! I am just so frustrated with the run around I have received for merchandise that should not have been delivered and I should not have been charged for the is insane!!! I told her, that I felt this was one of the poorest examples of customer service I have ever seen. I work in customer service!!! | |
| mary | 1/4/12 |
| I wish I could give them no stars for worse than poor. I agree with the person who stated that the stores are very good, but Bonton online is the worst I have dealt with. It is very hard to understand most of the representatives. When you call with a problem on an order they just reiterate what you have in your email from them. I had tried to make a purchase online and the last page of ordering my computer froze. I did not want to be charged with an extra bill so I called the store. They checked and said that no payment was made so they went ahead and put the order through. Lo and Behold, 3 days later I have 4 withdrawals for the same amount on my bank statement. I called. They said they would refund 3 of them. They refunded 4 of them, I called and said that I needed to pay for one of them. They put 3 charges back on. The money comes out immediately but the refunds can take up to 7 days. This was not a small order and it was Christmas so the amount out of my checking account hurt. It took several phone calls, snotty representatives and hours of my time to straighten it out. One of the items I still have not received, I have tried calling but the nightmare continues. I will NEVER order on Bonton online again. If you decide to use your Bonton credit card as you have some time before you are billed to straighten things out. Although, it might take longer than a month to do so. | |
William  | 1/4/12 |
| I am a frequent visitor to the Bon Ton Store at the Westgate Mall Store in Bethlehem, PA. They remodeled the store to make it look better but the general appearance has taken a nose dive. The shelves are messy, employees look disinterested when you can find one and during the Christmas season one of the cashiers in the service area near the mens polo section was intoxicated on two of my visits. Same one twice - that's a problem. Anyone paying attention. The booze would knock you over. Not all the employees are useless. Judy and Monna in the same sevice area always go out of their way to assist. There is also a couple of managers named Sue that are very helpful. | |
| Erica | 12/30/11 |
| I ordered a heated mattress pad on Black Friday to be sent to my mom as a Christmas gift. I was billed for it, I was sent an email saying it shipped. When I tried to track it with the provided UPS number it said "a label was created but item has not yet shipped." I have called customer service repeatedly and they act like they have no idea how to resolve the problem.Most of them can barely speak proper English. I had to spell words to them. They can see it never shipped but they can't seem to tell me when they will actually ship a new item out. I was told I'd get a call back in 24 hours. No one called. I called them, asked for a supervisor, waited forever and never got to speak with one. Was told she was out and would call me within the hour. She never did. I called back and was told this same supervisor(Victoria) wasn't even in the office that week. I finally got another supervisor on the phone and after 15 minutes of arguing with him he said they knew there was a problem with this black friday item, the didn't have as many in stock as what they sold. YET THEY HAD NO PROBLEM BILLING ME! At this point they should reimburse my money and overnight me the item! That's what any other store would do in the same situation. I paid for it over a month ago and they can't even tell me when I will get it now?? Are you kidding? I will never order from this store again. | |
| Jim | 12/31/11 |
| I live two miles from a Bon/Ton store, and, I've shopped there for thirty years. I know many fine employees and managers and always enjoy going to their store. However, online Bon/Ton shopping is a nightmare. I've been getting the run around for over two weeks now on an item I purchased in November and had shipped to a relative in another state. I finally took my problem to the local store and they took care of it in short order. I will never do online business with them again. When you receive the initial email from them telling you your problem will be addressed within forty eight hours, don't believe it for a minute. I waited a week, only to be told it had been forwarded to another department. No word since that time. Just how many customer service departments would this online store need? Outcome..............Instore, yes. Online, never again. | |
| Beyond Upset Customer | 12/22/11 |
| Ordered a Keruig coffeemaker on Thanksgiving sale for my grandmother, who has cancer and all she wants is a Keruig. It was supposed to be her Christmas gift. Here it is December 22nd and no coffeemaker has arrived. Called back on November 14th and wasn't able to speak to someone who's first language is English. Told a replacement would be sent out. Still no coffeemaker. I am on hold with them, once again trying to get this problem taken care of. They were quick to take my money, but haven't delivered. I tried to call corporate offices and when I punched in the number for customer service, lo and behold, the call goes to the same customer service center I already talked to. I am ready to call the Better Bussiness Bureau. Now they are telling me they can't check on whether it has gone or, or track it. Asked if there is a store in our area. Yes there is, but unless they give me a coffeemaker and they pay to ship it out overnight, Gram is not getting her coffeemaker for Christmas. I have told the representative that is what I want. Back on hold while he checks to see if he can do that. I have never had any trouble with other stores ordering anything! Bon Ton is supposed to be such a "high end" store. That's a laugh. Their customer service is the worst I have ever experienced! I am surprised they stay in business. I will be contacting the Better Business Bureau, the corporate offices, and telling everyone that I know to NEVER order anything from Bon Ton online. They are also the only store that I have ever ordered from that are not able to track what they ship out. If you are considering ordering from Bon Ton online, DO NOT, I REPEAT, DO NOT DO IT! YOU WILL BE SORRY. | |
| Kristen | 12/12/11 |
| Bon Ton has the most frustrating customer service call center known to man. I ordered a girl's jacket after Black Friday and received a pair of boy's snow bibs in the mail. I've called customer service 2x to get an RMA to send back the snow bibs. I had to re-purchase the coat (which I will hopefully receive.) I'm lucky I'm only out $21. Lesson learned and I will never shop online with them again (no retail stores in my state.) | |
 | 12/10/11 |
| I ordered a Keurig for a family member as a Christmas present. This was a Black Friday deal, and the best price I have ever seen on these products. I was disappointed - appalled actually - when I received the item on my doorstep. When the Keurig was shipped, the distribution center just slapped a shipping label right on to the Keurig box!!! There were several layers of clear shipping tape on the opening so it would not come open while it was shipped. It was pretty obvious the box was damaged prior to the tape being placed on it. The box was all torn up, and was not presentable, in my mind, to give to ANYONE for a gift. To know an item of this quality, as well as cost, was shipped in this way was horrible! I sent several emails, with pictures, to the provided email address for customer service. After I had not received a response for a week, I finally called the toll-free number from work. After trying to get a representative to work with me (through her broken English), I requested to speak to a supervisor. The representative could not figure how to transfer me, and sent me back to the beginning of the system. Amazingly, though, I ended up getting the same representative, who then figured how transfer me. I then sat on hold for over 20 minutes before hanging up and calling back. I then spoke with the supervisor, who also could barely speak English, and offered no options to resolve the problem - other than offering to send me a label so I could return the item. (Obviously, when you say it's a gift, and you found it on sale for a great price, it means nothing to them!) I then hung up on the supervisor. I did drive an hour to a "local" store, and had absolutely no problem exchanging it for one in better shape. The associates that worked on me were as appalled as I was about how the package looked - but even more surprised when I explained there was no outer carton, nor was there even a receipt or packing slip with the order. Short and sweet....Don't order online, and don't hope for any SERVICE from their CUSTOMER SERVICE! | |
| Disgusted with Carsons. | 12/11/11 |
| Bonton sucks. Go to Macy's or some other store. ANYWHERE but here. Probably run by a bunch of lowlifes who don't know squat about customer service. I won't give you the story, but overall, horrible experiences at this store. Anywhere from inquiring about a product to unusable merchandise credit. Screw you guys. I'm going somewhere else to shop. No wonder you guys are running at a loss in 2009 and 2010. 2011 is just a fluke. You guys are going down. Suck it. | |
| Chad | 12/3/11 |
| I would just like to know if anyone ever really checks the quality of products.I have a 15" mattress.Purchased a set to fit 17" and they fit my bed.If having to hold the bed with my knee and pull extremely hard with both hands is a good fit.The fitted sheet just catches on the corners and the flat doesn't cover the mattress.If you never wash your bedding maybe they would fit better.This was after one wash on cold and air dry.Oh yeah,living quarters flannels.Doesn't matter what brand,WHY can't a person buy sheets recommended for the size mattress they have and get them to fit? What are you people measuring to get these sizes? YEAH,YEAH people complain about this everyday,what a pain. LIGHT BULB ON! If it really was about the consumer and hassle free shopping,manufacturers would address this.Also $60 on sale,$130 regular,WHO is it really about? SOMEONE in a CORPORATE chair somewhere is reading these reviews and rolling their eyes. WELL MERRY CHRISTMAS TO YOU AND YOUR FAMILY I GUESS | |
| Margaret Wanat | 11/12/11 |
| Once again I was lied to when trying to use a 40% off coupon on Friends and Family Days on NOvember 12. The store was at Harlem/Irving in Chicago and I was told that the $11.99 price for a box of 18 Keurig coffee cups was already on sale and could not be discounted the 40%. Check out the price anywhere and you will see that that is a blatant lie. I suggest that everyone just contributes to their local charity or school and stop believing the false advertising of the Carson Pirie Scott store. | |
| Norma Thorn | 10/11/11 |
| I just ordered a cardigan jacket online as I was told that the actual stores do not carry what is on the website. I paid the extra fee to have it sent 2day. It arrived and I was very happy until I saw a small ink stain on the right shoulder. I had a non satifying conversation with an operator and kept getting well we are sorry for the inconvenience. I explained that I wanted to order another and also send back the damaged one. And was told another cardigan jacket was not available on their system and I would have to wait 7-to 10days. I planned to wear it to a wedding on Saturday and didn't have 7to10 days. And had paid extra 2 day shipping. I will never order nor shop at Bon Ton again. Very disappointed poor customer service. Do not even have the customer in mind. | |
| anonymous | 8/20/11 |
| so if you work there report them to the state labor board...they break every law known to employee's rights....lunch break unpaid for so you are free to take it, coffee breaks paid for you, so they refuse to let you have them as they are paying for them anyways so you might as well work....only one woman per area and then smile and push the credit cards, but you can't get your work done and in one time period for 3 days was never allowed to go to the bathroom for a potty call as you can't leave your station....no water allowed near the floor either for a sip but no breaks allowed, no gum or mints allowed for the bad breath you get when you don't have a drink.....this place is hell.... | |
| Sally | 9/14/11 |
| This 1 star rating is for this experience only. Today I shopped at the BonTon store in Camp Hill PA. As always, I was pleased with the selection of Petite clothing. However, I was very disappointed by the absolute "don't care" attitude of the clerk when I paid for my purchases. She did not greet me whatsoever and, even more difficult to understand, she never thanked me for my patronage. This kind of treatment is inexcusable! | |
| Amanda | 7/13/11 |
| Denise, You are so right about them. As a former employee, or should I say 8-yr veteran who got screwed, I can tell you that they stress customer service but do not provide enough associates on the sales floor to provide this so-called customer service. They maintain a skeleton for six days a week, Sunday - Friday. Saturday is the only day they have a decent staff. However, this staff isn't enough to deal with the traffic on the sales floor on a Saturday so the customers still get screwed. The management team treats the veterans, who have excellent customer service skills, like crap and they give their 2-week notice which is what I had to do. So the only people they have left are some of the good associates who can't afford to leave, but are scared of management because even though management stresses customer service, they actually yell at these certain associates for providing too much customer service and not getting their task work done fast enough. Or they are stuck with the crappy associates who don't give a damn about customer service and treat customers with disrespect to the point where the customers walk out of the store and complain to corporate. Their system doesn't work and I also believe that they will not last long. Corporate has no idea of what's actually going on in the stores because store managers sweep it under the rug so they won't look incapable of running a store. | |
| Tara | 6/24/11 |
| Bonton treats employees like crap. If you are working in a commision dept you only get a percentage of what you sell and thats it! No hourly rate they will just "loan" you money.It is called working on the draw. You have to come in hours early to set up a sale add and they don't pay you for it because it goes against your draw. the minute the store opens you are in the hole for the day! i quit the minute I found out this. I don't do volunteer work!!! | |
| Denise | 6/28/11 |
| Have cancelled my credit card with them and my family and i dont bother to even look at their adds anymore. sad that the few dollars they save ingnoring their customers and providing way less than satisfactory customer service in the end will put them out of business and rightfully so... | |
| Ali | 6/6/11 |
| Love The BonTon, Good for you. I'm glad you had a good experience. You must have gone to a decent BonTon. Everyone has different experiences there so please don't discredit the people who have negative reviews. Not only that, but the products have nothing to do the amount of customer service provided within the store. Most of the products in the BonTon are great. However, the amount of customer service provided depends on the store you go to. Just be lucky that you haven't had a negative experience yet. You might end up writing a negative review like the rest of us. | |
| Tina | 5/24/11 |
| Placed an order online for an iron on MAy 5, 2001. There was a shipping label printed on May 6, 2011 and provided a tracking number. Kept checking shipping status on order with the number they had provided. A week and half later still kept saying the same thing that a label was only printed. Called up frustrated and ask them to cancel order because they kept blaming the manufacturer. That they were not responding. Even though I ordered through the carson website. They cancelled the order label right away but I still have not received my credit back on my card. When I called back they told my it can take up to 7-10 days to see a return. I dont understant why. They were able to cancel the order right away but I have to wait for a credit for a product I did not even receive. Its already going on 7 days nothing yet. I dont know what to do. I WILL NEVER EVER SHOP ONLINE THERE AGAIN. | |
| Love The Bon-Ton | 6/1/11 |
| Love this store...nothing but pleasant experiences...I am glad I did not listen to all the negative comments...every retail store has there downfalls. If you are ever near a store check it out...very happy with everything I bought. | |
| Charlene | 6/2/11 |
| If I could give them a MINUS rating I would - unfortunately 1 star is the lowest - Echo the previous posts - I have been going round and round with them for several weeks on a web purchase that did not receive the "discount" posted - I WAS a customer since the 60's - because of this poor customer service and the fact that they have not taken into account my long standing customer support - I am NO LONGER GOING TO SHOP THE BON TON STORES or their affiliates. ACCUNT CANCELLED. | |
| Ali | 5/28/11 |
| If you think this company is lacking in customer service skills, try working for them. They are extremely horrible to their employees, especially the pregnant employees. I know someone who has been a full-time associate at BonTon for 8 years and is now pregnant along with 2 of her younger co-workers. They've been the subject numerous discriminatory remarks from upper management. I've received many tearful phone calls from my friend, stressed out from everything she's been experiencing. I've never really shopped at the BonTon or any of its other companies, but I never will shop there after finding out how they treat their employees. | |
| Shazdeh | 5/28/11 |
| I just left the Carson Furniture Gallery in Edens Shopping Center, and it will be my last visit! When I entered the store the salespeople just looked at me, no greeting, no offer of assistance, nothing. I began looking at furniture--even taking one of the tickets that described one piece to ask questions. Salespeople just walked by! I went to another area that had several salespeople (by now I am wondering what is going on) just to see if anyone would approach and offer assistance. Not one came! I saw several pieces that I wanted to purchase, but after this treatment, I would not give that store one penny. I am new to the Chicago area, and if this is the way stores treat customers, I think my stay here will be an unhappy one. | |
| Amanda | 5/29/11 |
| Linda, It sounds like you were treated badly by everyone you talked to, especially the person who said they don't checkout shoes. As a current Shoe Dept supervisor, I assure you that shoes can be paid for anywhere if its 5 minutes to closing or anytime actually. The company policy is Customer First which means we are to provide the best customer service possible. The only reason why they want shoes to be rung out in shoes is so commission salespeople get their commission. However, if you did not receive any assistance with your shoe selection, there is no reason to give that girl a sale, especially with an attitude like that. Not to mention that sales associates aren't allowed to close their register until the store is closed and the "All Clear" is given; meaning that the store is clear of customers. We, as associates, are paid until we punch out No associates should be giving customers a difficult time just because they got caught breaking the rules and closing their register early so they can get out of the building faster. My advice to you is to go into the store and request the customer service survey slip; its a yellow slip of paper with website written on it. You can go onto this website and answer a short survey about how you were treated, if you would ever shop there again, or if you would recommend this store to friends of family. There is a place where you can write down your entire experience in detail. There's also a place where you can enter information from your receipts that will allow management to figure out who they need to discipline. Believe me, they will take this seriously. There has already been someone fired at my store for receiving horrible customer reviews. | |
| Jennifer | 5/12/11 |
| I order online from BonTon frequently. I have absolutely NEVER had a problem. My order usually arrives within three days. I have been a loyal shopper to the IN. Southlake store for over 30 years. Carson's has always shown me and my family great customer service and sell quality products. | |
| kyle m | 4/9/11 |
| I placed an order and noticed I forgot to enter free shipping promo code called to cancel order and was going to reorder but Customer service stated they would credit my account for shipping charges(7.95). Dont trust them. Called ever week for 4 weeks. Nothing. | |
| Jerimai | 4/20/11 |
| Linda, Sounds like you got three in a row. Dumb and rude is no way to go through life. We have plenty of them in NY. Good luck in Penn. | |
| Kim | 4/4/11 |
| Their website is easily one of the worst I have ever perused. Nearly every item I tried to purchase was no longer available once I got to the check out. It would have been nice to know this while shopping so I didn't waste so much time doing so. Avoid! | |
| Cindy | 3/7/11 |
| NEVER AGAIN! My online order was cancelled the day after it was placed as the slipcover was no longer available. Unfortunately, when Bon-Ton requested the preauthorization on my debit card they chose to do it 2 times instead of 1. Now my checking account is overdrawn and collecting overdraft fees. I called the "Customer Serviced" Department listed on the order cancellation. What a joke. The response I received was that they could file a report, which could take 48 hours. UNACCEPTABLE. When I asked to speak to a supervisor, I was told they were at lunch but I would receive a call back within the hour. As you can guess, no call from supervisor. Called back & demanded to speak to supervisor, who was exactly as helpful as the customer service reps. I then called their corporate office and was given the number of 866-788-9519. I was told that someone there actually would correct Bon-Ton's mistake. I did speak with someone which sounded as though she could resolve the mistakes, but we shall see. I shop on line with my debit card quite often & have never had an issue with a preauthorization being put through twice or any not being immediately removed. | |
| Michael | 3/8/11 |
| BonTon is pathetic. The website is completely NOT user friendly; the checkout process is nothing but a frustrating nightmare. Calling customer service is even worse. The representative was patronizing and wholly unhelpful and evidently they have no interest in satisfying an extremely unsatisfied customer who will never, EVER be a customer again, and who will be sure to let everyone possible know of his AWFUL BonTon experience. | |
| Shara | 3/8/11 |
| Today Show should have done their research before agreeing to the free advertisment for "Steals and Deals"! The website is horrible, does not work, and the telephone number isn't much better. I'm just trying to get out of this mess and move on!!!! Do NOT shop with BonTon. | |
| Sandy | 2/2/11 |
| ABSOLUTELY THE WORST STORE TO DEAL WITH ON THE WEB. I CALLED BECAUSE A BOX WAS DENTED AND RIPPED AND I WAS GIVING THE ITEM AS A SHOWER GIFT THAT I PURCHASED FROM THE WOMAN'S WEDDING REGISTRY. ONE WOULD THINK THAT THE PEOPLE SENDING THIS STUFF OUT WOULD HAVE PUT IT INSIDE A SHIPPING CARTON, BUT NO THEY SENT IT IN THE CARTON IT COMES IN (IT'S A WAFFLE IRON). I CALLED AND "PETER" SAID IN 24-48 HOURS THEY WOULD SEND TO MY INBOX A RETURN LABEL, THAT WAS A WEEK AGO, I STILL DON'T HAVE IT!! I WANTED A NEW WAFFLE IRON. I EMAILED THEM AND HAVE NOT GOTTEN ANY REPLY. NOW I WILL TRY AND FIND A PHONE NUMBER FOR ONE OF THEIR CORPORATE OFFICES AND SEE IF THEY CAN HELP ME. THE SHOWER IS THIS SAT. I AM SO ANGRY AT BON TON, THEY USED TO BE A GREAT STORE TO DEAL WITH, NOT ANYMORE!!! TO SAY THEY GET 1 STAR IS PUSHING IT, NO STARS FOR NO SERVICE IS MORE LIKE IT!! | |
| Unhappy employee | 2/3/11 |
| I find working at this store horrible and humiliating. The HR department is awful and the managers don't give a shit about anyone. They pretend to care about the welfare of their employees and completely ignore the needs of trying to SURVIVE w/ a small, meaningless paycheck that isn't worth the time and effort given to customers and w/ all the running around we do....OH MY GOD!!!! BON TON SUCKS!!!!!!! | |
| Judy | 2/9/11 |
| Do not shop online with BonTon. If they get the order wrong (my order was missing a pair of slippers) they will NOT give your money back. If you ask to speak with a supervisor, they hang up on you. The customer service is located in Manilla and they can not be understood because of their accent. I have never had such a poor online experience. Never shop with BonTon online. They take money from you and will not give it back. Horrible. | |
| Kimberly A. Kampschroer | 1/30/11 |
| I just finished a maddening call to "customer service" (in Manilla). Was shopping online and continuously had a higher price reflect in my cart than what was on the site. "Cheri" in customer service indicated "we" are in the process of updating the site prices and stated (after several hold times) that they would not honor the price online even though it was still there. I was also refused any opportunity to talk with a supervisor. Cheri said there was no supervisor. I emailed the board, but it seems clear that the intent is to get rid of callers, and will result in the loss of shoppers. I was just recently beginning to shop with Boston Store again. Lesson learned! | |
| Linda | 1/30/11 |
| Tonight, I was treated so poorly by store employees that I will never patronize Bon Ton in the future. I popped in about 20 minutes before closing (unknowingly) which was a big mistake. I heard the announcement of the store will be closing in 5 minutes. I immediately went to the checkout line which was empty. No patrons, no one on register. I waited, and waited, and waited, of course it couldn't have been more than 3 or 4 minutes but it seemed like eternity. Finally, I took 2 steps backwards and asked the woman behind the jewelry counter if I was at the right place to check out. No response. She just kept writing things on her paper. I waited, too. Then I said, excuse me but am I in the right place to check out? Is there another register somewhere? Nothing...hmmm. So I stepped back to the counter to wait. A clerk whisked up to the counter and the first thing she said was "we don't take shoes here." Okay, what ever happened to Hello?? Can I help you?? Nada. I said okay, and paid for my other two items. No direction on where to go to pay for the shoes, no thank you for shopping Bon Ton, no kiss my a--., nothing. So I made my way to the shoe dept; where the clerk was already counting her drawer for the night. Oops! I approached the counter and said, I'm sorry, apparently I was in the wrong line to pay for these. i didn't know I couldn't pay for my shoes at the main checkout, but don't worry, it's not cash. She said "Doesn't matter, I still have to start all over again anyway!! And not in a nice way or a rude way, just in a "you're a pain in my a--" kind of way. I paid for my purchase, apologized, and left. I will never shop there again and will tell everyone I know from Doylestown to spend their money elsewhere. I encountered not 1, but 3, rude and uncaring sales persons in the span of less than 10 minutes! I don't appreciate that and don't need to experience that again, thank you very much....to anyone reading this, please do not patronize this store unless you like to feel like a burden rather than a customer. thank you | |
| Beryl | 1/17/11 |
| The call center is in the Philipines. I sent an item back, it cost me $17.57. The returns department sent it back to me (a replacement), it was the exact same box/item. I had asked for a credit not exchange/replacement. They are wanting me to send it back again at my expense, are they really that crazy! I wonder how long I have to wait for a credit. I am opening a dispute with my credit card company, let them deal with it. | |
| Jay | 1/22/11 |
| Without a doubt, Bob Ton is the worst store with whom I have ever dealt. Their customer service is awful. Avoid. Avoid. Avoid! | |
| Phyllis | 1/28/11 |
| BonTon Coupons -- a mystery at best to those of us who try to shop and use them. It is always an adventure trying to figure out what the coupons cover, what is not covered and what might be covered (that is determined by the person checking one out). I made the mistake of assuming (something one must never do, especially with the coupon mystery) that since I had a rewards statement (20% off a one day's shopping expedition) and a coupon from the local paper for $10.00 off when I spent over $25.00 that one was a coupon and one a "rewards" statement. Oops, not so. My bill was approximately $85 and to my surprise only one of my papers was acceptable. I could choose. That was a no-brainer. As a consumer and buyer and credit card holder I would simply appreciate sales, no coupons: period. Forget the coupons - most times the clerk forgets (says they are not applicable) them anyhow. What do I know: I'm only the person standing in line waiting to be told that my coupon(s) are not acceptable on items I have chosen. | |
| jen | 1/12/11 |
| I too am missing part of my order i have called twice and still nothing. i Ordered 5 items each one was sent seperately on different days from a 2oz face cream to pot holders. Come on really, why not one box! the most important jesco peace slippers never came. I will not order from the Bon Ton again. They really suck at this | |
| Laura | 1/5/11 |
| I also have been having issues with the customer service. I ordered something online because they didn't have it in the store. I got an email saying it shipped but never received the item. It has been 2 1/2 months since this whole thing started. I have emailed and called the customer service number multiple times and still have not got my money back. Today I am planning on calling the corporate HQ to see what they can do for me. I have told everyone I know not to shop at Herberger's any more. The Bon Ton stores stole my money! | |
| Holly | 1/6/11 |
| I would give no stars if I could for their web ordering and customer service. Like the 2 previous reviewers, I placed an order, it never arrived, even after requesting a replacement. I then requested a credit, and I'm still waiting. It has been over a month of dealing with this now. Every call representative I've worked with has not helped - and I've made a total of 8 phone calls now. It is absolutely ridiculous - and what's even more frustrating is that any phone number I find is for this call center (I believe it's an outsourced call center), I just want someone from this actual company to deal with me. | |
| Lisa Larson | 12/30/10 |
| I also didn't receive an online order and have yet received my credit. I have gotten nothing but a run around. Staff on telephone were rude. I've made repeated attemtps to see where my refund is and you can't get past the rude telephone staff. I am not going to rest until my credit is given. I suggest all those who have written a similar post contact their local better business bureaus, any local TV stations that have consumer advocasy spots, and the any other consumer complaint organization that is available to you locally or nationally. I am. Any company that treats customers the way they do doesn't deserve to be in business. Oh and Boston Store - if you care, heres my order number (11711497). I only received one. I need a credit for the one that didn't arrive and I want it now! | |
| Another Frustrated 'now Ex-Bon-Ton customer' | 12/28/10 |
| Terrible, terrible WEB service. Items never arrive but are charged and despite repeated attempts at having them correct the situation, no action was ever taken to replace the item or credit my account. I am still owed credit from Bon-Ton and refuse to shop there again until credit is issued. Bon-Ton should never have attempted to get into the WEB Orders business since they obviously cannot handle the order placement, order shipping, and follow up customer service properly. | |
| Kacy | 12/2/10 |
| Very poor service, while shopping I noticed some man taking pictures of us with his cell phone and following us. I went to the toddler area to shop and i saw him in some storage area peaking out through a piece of cardboard that was on the window. I was scared to say the least I then called my father to tell him some man was following me and taking pictures. The guy turned out to be one the bonton floor walker he must have heard me on the phone because he started to tell other sales associates about my phone call THEY thought it was funny that he scared me. Mind you i never stole a thing in my life. | |
| Joyce | 11/18/10 |
| THINK TWICE BEFORE SHOPPING AT BON-TON STORES! HAD HORRIBLE EXPERIENCE WITH CARSON PIRIE SCOTT ON NOV. 13TH, DURING "COMMUNITY DAY" SALE EVENT!!! I WILL NEVER, EVER PROVIDE THIS CORPORATION WITH MY HARD EARNED MONEY AGAIN. NOT ONLY DID THEY NOT HAVE THE ITEMS I NEEDED IN THE STORE, BUT I HURRIED HOME TO UTILIZE THE INTERNET TO BE ABLE TO BENEFIT FROM THE COUPONS, ONLY TO FIND THAT THIER SYSTEM COULDN'T HANDLE THE ORDER. THE SYSTEM CONTINUED TO FREEZE UP (I HAVE A GREAT APPLE SYSTEM, SO IT WASN'T MY END) MY FRIEND REC'D INFORMATION TO CALL IN AN ORDER WITH STOCK NUMBERS. AFTER MY EXTENSIVE ATTEMPTS AT THE INTERNET PROCESSING I CALLED THE NUMBER AND WAS ADVISED THAT THE TELEVISION THAT WAS OFFERED IN THE COUPON BOOK HAD SOLD OUT 2 DAYS PRIOR TO THE SALE, BUT THE "TRU" CROCK POT'S THAT I WANTED HAD JUST SOLD OUT "TEN MINUTES AGO". WHY DID THEY NOT POST A NOTICE ON THE WEB PAGE INDICATING THIS SO THAT PEOPLE WEREN'T SEARCHING FOR IT? I WAISTED SO MUCH TIME TRYING TO LOCATE THE T.V. ON THE WEBSITE ONLY TO LATER LEARN THAT IT WAS SOLD OUT DAYS BEFORE!?! MAYBE A BAIT-AND-SWITCH THING GOING ON HERE? I EMAILED AND CALLED CUSTOMER SERVICE AND THEY MADE NO OFFER TO MAKE GOOD ON THE T.V., CROCKS, OR THE 4 COUPON BOOKS THAT I BOUGHT AND COULDN'T USE. I HAVE NOW MADE 2 CALLS TO THE CORPORATE OFFICE AND THEY PROMISE TO CALL YOU BACK WITHIN 2 BUSINESS DAYS. IT HAS BEEN 4 BUSINESS DAYS NOW. | |
| Jerry | 11/20/10 |
| Have received the new fee schedule from HSBC that handles Bon-Ton's charge cards. They follow the trend of increasing fees without consideration of a persons credit history with Bon-Ton. If, for example, a person has consistently paid their balance, or has not had a late payment ever (or in years), but for any reason is late once they are hit with a a fee up to $35. I'll avoid this possibility by shopping elsewhere. | |
| Cheryl | 9/27/10 |
| I order pillows and the price was on online so a credit was suppose to go on my charge nothing yet, all I keep doing is going back and forth with these people, I will never purchase anything again from Bon Ton from being to end the transaction, was not very professional | |
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