99 Reviews For The Bon-Ton Stores, Inc. Headquarters & Corporate Office

Poor Customer Service

We recently tried to change the due date for our charge account (Comenity Bank) and were informed that it is impossible to do so. Their system is not set up to make that kind of change. Every other account we've ever had can do so. I think I will be not shopping at any of the Bon-Ton Stores in the future (Carson Pirie Scott in particular)


temperature controlled by a corporate office instead of on site is ridiculous-15 employees quit, customers complain, employees sick and no one will lower temp in herbergers north Dakota store. what is wrong with you people? Now you are short staffed as well and those still working are trying to do 3 other persons jobs in 80 degree or more heat

Carson's Orland Park

Never again will I shop on this sore , all that matters to them is $$$ If your going into the cosmetic department ..run as fast as you can!!!!

Horrible service

Horrible service. They don't care about the customer just the money. They do not coordinate delivery with peoples lives.

0 stars to the Bon Ton.


Please thank Juan & Jana at the Norfolk, NE Herbergers store for their awesome help in getting me a Christmas tree the day before Christmas - Juan was awesome in helping me buy the demo tree on the floor which was awesome! That store always has the best employees.


Great customer service!! Awesome store with high quality products!! Love it!!


I tried to reach someone concerning an item I think that they would be interested in selling in their store as it is in high demand. I did not get a person to speak with period.

They sold us a defective bed

In August of 2013 we purchased a bed and mattress set from Carson's in Lombard, IL. The one year warranty is three months past and they refuse to fix the bed. It has caused me a pinched nerve as the mattress now sags significantly. After placing umpteen calls all I get is that they can't do a thing.

Carson Pirie Scott in Lombard

I have become very dissatisfied with Carson's which I have shopped at for over 35+ years. Here are my reasons: They NEVER have enough small size shoes (One pair of size 6 for certain brands doesn't cut it!) They don't carry enough small petite clothes, especially in pants. You can't buy petite coats there anymore as well as pajamas in petite sizes. In the men's department in July, I could not find one small polo or henley shirt. Last but not least in the women's bathroom. It is a disgrace and needs to be completely done. I hope the powers that be take notice and make changes soon because you are loosing small women as customers!

contact us?

there never seems to be an easy way to contact this company or is that how they want it?

Dissappointed and humiliated

I was at the Grand Prairie location on 07/18/13 to return 2 out of the 4 dresses I had bought online. 2 worked and 2 didn't. I misplaced the packing slip but had a printout of my online order. I wasn't upset when she said I'd have to have a merchandise credit for the refund. I was however humiliated, dumbfounded, and furious over the fact that she handed me a "warning" for the return. I felt as though I were being treated like a criminal and I had stolen something! There were other customers within earshot too! I will never shop at Bergner's again! I sent in an online survey and haven't heard anything, of course. What a bad customer service experience!

Poor service

I have always shopped at the carson store by my house but this last experience has changed everything. I went to make returns for my brother and father for the items they purchased with the coupon they recieved and I got nothing but attitude and hassle from the employee and the store manager... Not only that but since thy made the purchases in a different store the store manager told me that since it was bought at a different store and not here I can no make the return for u.... What an inconvenience for me the customer to drive 40 mins away.

need air conditioning in store

the Sheridan Store is very nice and sales girls are great and helpful but you need to do something about the air conditioning.sometimes is so hot you don't want to shop.also the sales girls a re very hot.,try to do something about it or you will loose customers.nobody wants to shop in a hot store.


The Bon Ton store in Massena, NY is very messy and disorganized. This store always has alot of clearances all over the place, including on the floor. The carpeting areas are filthy and stained. The store looks like a bargain basement.


Yesterday I purchased a purse at the Herberger's store in Northtown Mall in Minnesota # 341. The purse was marked $89.00 and there was an instore 25% off. I also had a $20 rewards coupon bring the purse to $46.75. I was pretty proud of the my deal until I got home and realize there was a sticker ontop of the price sticker. Carefully I pulled the top sticker off revealing the regular price of the purse as $64.00. I am pretty disappointed with Herbergers and feel cheated. I will continue to shop there but I am very much aware of this practice and will watch more carefully.

So Sad

carefully reviewed my background....thats to bad I wasnt hired for that reason because I would work for free to show you what Im capable of. I have all the experience. But unfortunately my background wont allow that. I have noticed over the years you continue to hire for this position in Lansing MI and its sad because it wouldnt be like that if I was hired. I have realized I will never be hired by your company because I have a crime in my past(non retail) and thats the saddest thing of all. This top company talks all about equal opportunities and yet they dont even follow it themselves.

Billing/cash receipts

flWhen Bon-Ton changed banks which received our account payments, they did not offer effective follow up to those who may not have received, or noticed this change. Our payment was mailed to the original bank, which cashed the check, received the money, and kept it. Follow up with Parisian resulted in copies of the cashed check mailed to their office (repeatedly), but not credited to our account. The loss of customer service in the store is bad, however, the lack of an accurate and responsible office to follow up with at corporate offices is inexcuseable. To date(months later) our account has not received proper credit for a payment. I don't want more discount coupons. I expect respect as a customer who deserves proper service at all levels of the retail process.

Herberger's in White Bear Lake, MN?

We love your stores!!!! Our K-mart went out of business in White Bear Lake, MN and so many of us think it would be a great location for another Herbergers! It's right off 694 near Maplewood Mall and Sam's Club. We've always wanted a Herbergers closer than the Stillwater or Rosedale stores. We would love it if it is a possibility?


I have shopped at Herbergers in Mankato mn. since it arrived here.I have always been satisfied with cust. service from the Co. until this week. U offered a $30. coupon on a $50 purchase plus the the 10% senior dis. I shopped checked out my home dept. stuff not applicable on the coup. and then checked out my other stuff to atune of $94. only one item was incredible val. not allowed on coup. I had to return one item that didn't work out return price was 9.89. I knew I was in for a difficult moment. because part of the 30 dollars was on their 4.39 and I wanted that returned also because I bought more than 50 dollars Store Mgr. was bought in and I gave her a firm choice return total $ or I return everything. she had to overide the computer and return the am't I wanted and said U need to let the headquarters know. so I am. I do surveys for herbergers. U need to be clearer and HONEST with your coupons. or don't have them.

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