T-Mobile Corporate Office & Headquarters

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I am with tmo since 2008 I bought the Samsung behold 2 that was junk and after 5 replacements they send me an even worse phone Motorola cliq xt which I agreed because the rep told me it would get an OS upgrade to 2.1. Since the last firmware fix it has gotten worse and now everytime I need to use it I have to take the battery out. Just received another replacement and the next day the phone does the same thing as the other ones, I still have to do the same thing so it will work for 20 minutes at least. I call and all the say is to take out the battery what I am tired of doing oh and they will send me another replacement the same phone junk lemon phone.What happened to this company it had great customer service and more but know it's down the toilet.

I recently purchased a my touch,beautiful phone.It worked great for two months,then i started having problems,(no service or limited service at my address.I call t-mobile customer care to report the problem,their resolution is to send me a refurbushed phone(used)phone.when i walked into the store i purchased a new phone,and thats what t-mobile should replace it with.we the people have the power.we can stay and accept their inferior used products or we can go to another phone company.thats how we get excellent products and service. joe

This is the most crooked company ever. They put cell tower on a building in the bronx and illegally tape into a laundromat business electrical box and steal electricity to power the towers. After they admit fault on a local news broadcast they still refuse to pay the ower for 15,000 dollars in electrical bills. Do Not support an evil and crooked company like T-Mobile. Shame on you.

I am writing about Tmobile and it's logic which is the principle of reason. I bought a 3G Slide and I am on my 3rd replacement. Now, that I am tired of the back and forth issue trying to get a working 3G Slide. I asked them to credit me so I can later decide what I want to replace it with. They told me that I have gone pass the 15 days buyers remorse and have to take another 3G or a Behold II. The Behold II is not equal value to the phone I already paid for. If I didn't give T mobile the time to try and fix there problem I wouldn't have missed Buyer Remorse which allows you to get credit. So T mobile is making me pay for not trusting them. If I ever in my life buy another phone I won't be with T mobile. I called them Friday at 630pm and at 722pm they was going to have the Manager call me. It is Sunday and I haven't heard a damn word from them. The reason I am in this whole mess is because I had a T mobile Wing and something went wrong with it and they refuse to fix it because I had it for 3 years! Isn't that a good thing people? Well, don't recommend the 3G Slide to anyone. I will continue my fight because they also said, if I wanted another phone which is different I would have to buy it. Ladies and Gentlemen, I only had the phone for 30 days. BUY ANOTHER ONE, ARE THEY KIDDING ME? I will find a way out and move on because there is no help within the company of T mobile!

VERY RUDE, EXTREMELY UNPROFESSIONAL COMPANY. VERY SHADY BUSINESS PRACTICES AND BLAMES THE CUSTOMER, CHARGES FEES FOR SERVICES NOT AUTHORIZED AND REFUSES TO REMOVE THEM BY PLAYING DUMB AND USE NON AMERICAN SPEAKING RETARDS WHO REPEAT WHAT YOU SAY!! CORPORATE ROBBERS NEED TO ENJOY THEIR PINK JET AND MANSION CAUSE SOON THE DEVIL WILL COLLECT ON THAT DEBT... HAHAHAHA ENJOY THE FLAMES

I highly recommend you avoid T-Mobile if you like good customer service in a timely fasion. From a technical standpoint, they aren't bad at all but if you need to call in for assistance? 'fuggetaboutit'. My complaint is the new CALL CENTERS. I simply refuse to sit on hold for 45 minutes at a time trying to reach a CSR. My time is worth way more than the money saved with t-mo... I've been with them since 2003 but I'm afraid it's time to part ways. The nail in the coffin was when I called to get my contract dates. After waiting 38 minutes for a CSR to answer, then asking for the contract dates, she disconnect the call. I was very pleasant as was she until I asked for the dates. Then she asked shy and when I stated I was THINKING of leaving T-Mo, the call terminated. So now I had to call back a second time only to have to wait 47 minutes for the second call before a CSR answered. I live 75 miles away from the nearest T-Mo store so simply going into a retail outlet is not an option for me. HEY T-MOBILE!!! ARE YOU EVEN LISTENING TO US?? YOUR JDPOWER AWARD AIN'T WORTH A DAMN ANY MORE. IT'S MEANINGLESS... (You used to be SO very good. Now you are SO very bad.) Sincerely, Paul Bowman cc: jdpower.com, howardforums.com, and MANY other blocks and boards. I will get this experience out to the public. It's now my mission.

I bought an HD2 and have been given the run around ever since.Three weeks after I bought the phone at full price I might add it started freezing up all the time so I called customer service,we did 4 hard resets before they would send me a used HD2 and a week later started having the same issues and they sent another "refurbished" phone.Same thing with that one. We did numerous hard resets and a couple of master resets to no avail.They sent a fourth phone and customer service told me to reject that one and send it back. So I did.One rep told me I would get another phone comp. to the HD2.Well then they tell me the only phone I can get without paying full price is a used Black Berry on the old OS . I have been a T-Mobile customer for six years and this is the thanks I get.I have also brought them 5 other people .

I am due for a phone upgrade and want to get the Nexus S (which for some reason is only available through Best Buy). T-Mobile messed up my account and it now says I am not eligible for a new phone even though it has been 36 months since I got my last phone. They claim they cannot get into their own computer systems to make the upgrade eligibility show. This is ridiculous. They are basically telling me they have no control of their own computer system. and the information it transmits to a 3rd party reseller. I have spent literally 5-6 hours on the phone with CSR's who say they will fix the item and don't to managers who say it's impossible to make any changes to their "system". Sure they are polite, but they are not empowered to take care of anything beyond a simple transaction. I have been a customer of theirs for 8 years and am not likely staying.

after four years of service ...you really found out who your service provider are i am a resident of jacksonville florida...i was scammed by a t-moble tech that just how i feel...furtunetly i enquired about a lower rate planned trying to save money on the holiday's.....customer service rep.was jamal at no conformation from i he knowengly change my plan to a pre pay plan wich i was at a flex plan now to be treated like someone that cant pay there bill and having a pre pay plan..it was a great time being hung up by tech an supervicers knowing that they are lieing to me and keeping me on hold just waiting me to hang up and getting disonnected for no reason.....TO ALL IF YOU HAVE SEVICE FROM T MOBLE YOU CAN BE TREATED LIKE CRAP OVER AND OVER BE LIED TO IN MORE THEN ONE TIMES OVER AND OVER I AM POSTING T MOBLE ON YOU TUBE HOPE YOU LOSE ALL YOUR BISS. A BIG 4 YEAR OLS SCREW YOU IS IN AFFECT FOR T MOBILE

I updated my cell phone to a MyTouch Slide. The phone started dropping calls. I contacted T-Mobile and they tried correcting the problem through the system and when that didn't work they sent me another MyTouch Slide. The new phone, it started dropping calls and the screen froze. When I contacted T-Mobile, they said they couldn't give me a different type of phone until I've had to exchange three times and they would send another MyTouch Slide. This phone is currently lost in shipping and they are trying to track it and said it would take 72hrs for results. Now they are saying that there are no results and they are doing another investigation and it will take another 72hrs. Each time my phone messes up, I'm out of a phone for at least a week at a time. And I'm still paying for my special phone plan. I use my phone for work, GPS tracking for my boyfriend while he is on the road for work everyday, and I have kids. This has all happened in about a month or so point. Now they talking about give me a phone of equal or lesser price. There is no phone equal to my slide and if I pick a phone of lesser price, I don't get back the money I paid for my update. None of this makes sense to me. I'll pay the $50 difference for the MyTouch 4G, but that's the only way I'll be happy.

My husband and I have been with T-Mobile since 1991. I have had good service with them until about 10 months ago when I got the Blackberry 8520. The phone is trouble. TMobile has send me 4 replacement in the last 5 months. I have been on the phone trying 2 get in touch with them today to let them know that the same thing has happen again. Someone answer the phone the first time after about 20 min and told me to hang on for a little and in 20 they still didn't come back to the line and in 5 more min they hung up on me. Bryan call back and when I answer he hung up again. I will like to speak with the Corporate President to let him/her know what is going on, that is if they don't know. I need for this to stop.

I upgraded to the HTC HD2, and that was a horrible mistake. I am now on my 4th replacement phone and still the same issues. It continually freezes up and I have to take the battery out to restart it. It never updates, my weather is still from 11/27/10, and I hit the update button and nothing. I was told by a customer service rep that if this phone didn't work for me then I could cancel my contract with no termination fees. Imagin my surprise when I called them today and was told they do not cancel contracts because the phones are defective, they just keep sending you out the crap they are selling. Oh and there are no notes in their system where I spoke with the last customer service rep who sent me this phone. So how was the phone ordered with no notes? HMMMMM.... I was a T Mobile customer for many years, but now I am with Sprint. Just had my number ported over due to piss poor service. I am personally going to file a complaint with the BBB, and would hope everyone who has ever had an issue with T Mobile does the same. If the BBB gets enough complaints then they will investigate. Also there is a law out there that may help as well which I am also going to move forward with.....The Deceptive Trade Practices Law.

I'm also having very serious problems with T-Mobile. They won't remove the unwanted features from my service. Features that I don't want, and increase my bill. I'm in the process of pursuing legal actions against them. Gary Stanullwich fhandley@hughes.net (561) 713-4048

ITS BEEN 3 MONTHS AND I AM STILL WAITING FR TMOBILE TO REFUND ME $80.00 FOR AIRTIME ON A PHONE I RETURNED. EVERYTIME I CALL AND ASK FOR A SUPERVISOR I AM TOLD NO SUPERVISOR IS AVAILABLE. THE REPRESENTATIVE CLAIMS THE CHECK HAS BEEN SENT BUT THEY KEEP SENDING IT TO THE WRONG ADDRESS AND THEN I HAVE TO WAIT FOR IT TO BE RETURNED TO REISSUE ANOTHER ONE. THIS IS THE CRAZIEST THING. BUT WHEN YOU DONT PAY YOUR BILL ON TIME THEY ARE QUICK TO DISCONNECT YOUR SERVICE BUT NOT SO QUICK WHEN THEY OWE YOU MONEY. I HAVE SWITCHED MY SERVICE TO ANOTHER PROVIDER. AND SS OF TODAY I AM STILL WAITING ON MY MONEY.

I have been with T Mobile for almost two (2) years now. Unfortunately, I am now having issues with T Mobile service and customer service. I do not understand why we as "consumers" are expected to pay for a "service" if we are not being provided with a service, i.e. phone service or customer service. Recently, I have been unable to receive service inside my residence. I have an 18 mos old. Unfortunately, if an emergency occurred, I don't think I would be able to run outside to place an emergency call b/c I don't have service inside my building. All the T Mobile representatives that I have spoken with have been extremely nasty and the least bit helpful. I'm going to attempt to contact Corporate. I am extremely dissatisfied with the level of service from T Mobile. Good Luck to everyone else.

This has to be the worst service ever.

I recently called T-mobile to inquire about adding a web plan to my mobile account. In the process of speaking with a representative I was convinced into upgrading my phones. I made the BIGGEST MISTAKE OF MY LIFE, I gave the representative my debit card number. Because of some computer problem, on T-Mobile's end, my order was able to be processed BUT my debit card was charged $140 twice "$280". Since I realized that this happened immediately I explained to the representative that my money had been pulled from my bank account. He said, just talk to your bank and it will be fixed. I did speak to my bank and they said that if T-mobile would fax them a letter on their letterhead, stating that these transactions did not go through, my funds would be released within a couple of hours. I called T-Mobile back and spoke to a representative, His supervisor Jessica and Her Supervisor Daniel who preceeded to inform me that there was nothing T-Mobile could do, I would have to fix this myself by talking to my bank. They informed me that there was no way anyone at T-Mobile could fax anything to my bank. T-Mobile did NOTHING TO FIX MY PROBLEM,DID NOT OFFER TO ASSIST IN FIXING THIS ERROR THAT THEY CASUED AND THEY DID NOT EVEN APOLOIZE. I was even told that they would rather have me cancel my T-Mobile account than try to help. I received the worst customer service of my life and I will be looking for another cell phone carrier.

WELL I JUST GOT MY NEW LG PPTIMUS PHONE 3 DAYS AGO, AND IT ALREdy is having a hard time when i touch the screene, and it won't do anything. also I had picked a different phone, well the guys that worked there did,, and then he went to get it, and it was not in stock? He showed me DIFFERENT ONE, AND ALL OF THEM SAID IT WAS JUST AS GOOD, IN FACT IT WAS MORE MONEY. I asked if I could still have the one plan on it that was only $10.00 and he said oh yes. I also said I did not want texting on it at all. Then I was checking my bill, and say it was over $69.00 per month, and also I had already been chared for texting, whcih was over my limit as it is not on my plan!!! $ surre its only $2.59, but it's the principal of it all. I just called coporate, and was only told to take the phone back, and also to tell the guyo or who ever was there to fix it all. Well you know how that will all go. What really sucks is that this was my first time to get credit in a very very very very long time, as I am a victim of fraud/idenidy theft, and don't want to do anything to screw that up!!!

I HAVE A FLEXPAY ACCOUNT I STARTED IT ON NOVEMBER 2ND ON THE 11TH I WANT TO CHANGE MY PLAN THEY SAID I CANT BUT AT THE END OF THE MONTH I CAN CHANGE IT WITH NO PROBLEM THEY CHARGED ME FOR NOVEMBER TWICE AND STILL TELLING ME I HAVE TO PAY 1OO IN CHANGE TO CHANGE MY PLAN BULLSHIT