94 Reviews For Suntrust Banks, Inc Headquarters & Corporate Office

Horriable Extra Fees

They charge extra fees which is Horriable. You have no Idea the fees are being charge until you review your account and money is missing. I am leaving Suntrust. DO NOT OPEN AN ACCOUNT WITH SUNTRUST!

My wife applied for a car loan and with a credit score over 800 and clean record was denied. Went with Wells Fargo and obtained a loan in less then 2 hours.

Don't Do It!

Don't wast your time with Suntrust. they raised my corporate rate for banking with them and I have no reason why, nor did I get a notice. Furthermore, I went to the Suntrust Bk in Ballantyne, Charlotte, NC on Jan.3rd to get a money order, which I had been receiving for Free from other Branches. This Suntrust Teller attempted to charge me a $5 to $8 fee for a money order. I am definately going corporate on them. Never had a problem at Kings Dr, nor Mallard Creek location and opened my acct in 2009. Always good to have more than 1 bank! Be wise. I'm looking to leave this bank a.s.a.p.

customer service

Each time I call my branch I am on hold for over 5 mins. Funny because I am in a small town and the branch is not THAT busy. I have had an account with them for about 20 years but will change that next week. The tellers also talk with each other while you are waiting in line. It's just not the same as it use to be. I waited in the lobby to see someone about a money market account and had to leave after waiting way too long.

Worst bank ever!

I advise anyone not to get any kind of account from this bank. Very unorganized and unprofessional. Since I have had an account here I have had countless problems and I'm tired of it! Missing money, unknown fees, bad baking period! Do not get an account here I'm warning you.

SunTrust Bluffton, SC 29910

I have never dealt with a more unprofessional group of bankers. Our house is going into foreclosure because of job loss and we speak to people who say they will call back and they never do. We have debt collectors calling at all times of the day (as early as 8 AM EDT). We have sent them faxes telling them not to call and they claim they don't have them in their possession. They're employees at the branches are unprofessional and do not know what they need to know.

Thank You

I recently opened a checking and a money market account at the Blakney office in Charlotte, NC. I was very satisfied with the way my accounts were handled and wanted to thank you for having such a great staff at this location. Thank you again

WARNING!!! Suntrust is duplicating transactions on my debit card and after talking to 4 people (3 Supervisors) they will not release the funds. It is an obvious error but I do not have access to my money until the INVESTIGATION is complete! The last 2 supervisors said my only option is to snail MAIL a letter to the Office to the President. I think I have another option, I will be busy writing reviews online until the funds are released.

Customer

Worst bank I have ever worked with. Applied for a credit card and got a letter from Equifax stating that I had a credit rating of just over 200....and, therefore I was being denied a credit card. I checked my credit score and it was more than three times what was in the letter from Equifax. I then called Suntrust and was told that no human being ever looked at my credit application and given a number in Nashville to call. I called three times and asked for the supervisor, April, who never even bothered to return my calls. I have never had an experience like this before and would recommend that anyone looking to acquire a credit card, loan, etc. use any bank except Sun Trust. I have a car loan with them and am going to move that out of there as I just don't trust any bank who tells me that no human being even looked at my application.

They are thiefs

I had an account and my money disappeared and they are giving me the run around about what happen to my money.

MISHANDLED AUTO LOAN

The customer service branch of thisbank is totally inept. They don't have a clue as to how to assist a customer. I paid off my car loan on 6/26/2013 at a branch office and while doing so I was told that my loan was paid off and no more payments would come out of my checking acccount. Sure enough on 7/2/2013 SUNTRUST AUTO LOAN DEPT. screwsup and taks a payment. Ok, no big deal. Just notify them and have them credit my account with the money. NOPE... they pass the buck around and no one does anything. I've called, been to the branch office, emailed and even wrote to the President & CEO but here we are 18 days later and no refund. I've been with SUNTRUST for 25 years! They are about to lose a customer... right after I file a complaint with the Federal Banking Commission. This refund should have been made within 3 business day!!! SIgned ONE PISSED OFF CUSTOMER!

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I went to this bank on Monday of this week to get some paper work notarized. I was informed that the bank have a new policy concerning notarizing papers. the bank representative informed me they can only notarized documents requesting a response from the company that sent it. Please note I have getting my stuff notarized from this bank for two years now. I have never had this problem in Henry county before. However, I went to another bank of their bank and got it done.so whats going on?

Obviously this bank has gone downhill these past few years. I've had several accounts with the bank since 1987. My last transaction with them, 6-8 months ago, was to sign the paperwork for overdraft protection. When I checked my files, I found that I had signed the same paperwork the year previously. To make this a short story, I have had the money ($55.97) in an account for several years to cover 2 checks that created an overdraft situation with one of my accounts. The bank has been unable to remove the money from the account to close off the overdraft and this is what I signed the paperwork for. It would be nice if they would actually read their reviews and handle the complaints

Big Mistake

I got referred to Suntrust a few weeks ago and I decided to open an account. Account info was provided after my deposit following a debt card and pin. I had several direct deposits being sent to this account along with auto bill pay. I happen to call into the bank a few days before my scheduled deposits were to be made only to find out that my account was closed and funds was sent back. Still haven't receive any info on why account was even closed. Procedures were completely horrible...no email...no call...no letter. BANK AT YOUR OWN RISK!!

SunTrust is losing customers and employees daily!

SunTrust is horribly disorganized. One hand does not know what the other hand is doing. Although the branch employees are awesome people, I'm about to move our company accounts out of there. The people running the company should be fired by the stockholders. These are my feelings and I will proceed with making new arrangements for my banking needs. Too much information is available to too many people who are not educated nor competent enough to their job. It appears most are only intersted in their ownpay check and their employment at SunTrust long enought to get a position elsewhere. A very concerned business owner!

Night deposit

Just got my account here a few months ago... Put my check in the night deposit a few days ago. For some reason it's not in my account?! I have a two year old to take care of. I need my money in my account. This is ridiculous!

For over 1 year I have had a problem with my payments for my life insurance policy being sent to the wrong address. They are sent to an address that is not in my profile for that company and even though I have complained many times they cannot fix it. They blame it on an outside party. A 3d party vendor that sends out checks. I have had warning letters from my insurance company several times about cancelling my policy and always have to scramble to rectify the situation.

Minor saving account

My seven year old has a minor saving account with Suntrust. When we first open it we notice that they were taking out a 4 dollar a month service fee, we contacted them and they refunded the fee. We thought they fixed their mistake. This week after depositing a check from his Aunt I noticed that they never fixed the mistake and have been taking his money every month. When I went to find out if they would refund the money they would only refund 12 dollars out of 124 dollars they took. I hope it was worth it to them for I will be removing all my funds and will let everyone that I know of how they took a little kids money.

This bank is horrible. We put a deposit in the night deposit box and it never got credited to our account. We were told we wrote the wrong account on the deposit slip. How did we get into the bank on a Sunday night and get a deposit slip and fill it out and then go and put the deposit back into the night deposit? I went to the bank and demanded answers which they could not give me. They kept telling me that I needed to go through the ATM to make a deposit that way I would have a copy of deposit. They finally got my envelope out of the trash and there was my deposit slip in the envelope. They never did own up to what they did. So if they have a teller that would lie about a deposit slip what else would they lie about?

Vendor Accounts & Cust Svc.

Last 10/12 years gone from Great to Horrible. Only one representative in the local office kept me there (I would have left sooner, but my interest only Mortgage cant be refinanced YET, thanks Suntrust) They closed my equity line when I paid it off, bouncing the check I just wrote for my new business. Branch manager has NO people skills, interrupts, takes over then walks away in the middle to discuss employee break without excusing herself, then wants us to start the issue all over. The issue was with Vendor account and global leasing. CC machine didnt work. Suntrust rep didn't return promptly, and Global leasing WAREHOUSE lost it. but kept billing our old account for NINE MONTHS.. When i refused to deposit money to cover, they sent my company to credit collections. Many of my hours/staff hours calling, tracking faxing. Finally I said I'd pay if they would fix it. quess who fixed it nine months later, branch manager who couldn't stick around to hear the problem. I thanked her, but I still despise the Suntrust machine. Right hand doesn't know what left hand is doing. Just had a family account moved to another bank ...yeahhhhh !

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