303 Peachtree St. NE Atlanta, GA 30308
(404)588-7711
Reviews For Suntrust Banks, Inc Corporate Office
jamie morrow  | 5/6/12 |
| RUN AWAY! Me and my wife has always worked hard to pay our bills on time and in 14 years never been one day late. refied morgage 2 years ago the last three months have been crazy, we paid our morgage on the first as usual got a call four days later saying did not make it. We cleared it up next day (suntrust Fault) but continued to get letters and call for the next three weeks then was scared to make our next payment fearing the same results, But we did everything was fine until yesterday we got a call same incompetience, so have asked for free credit report and as of monday 6 2012 we will be moving our morgage. That idiot BR must work for suntrust. Run Away as fast as you can | |
| Brandee Autry | 4/26/12 |
| From my understanding when I signed my for overdraft protection it was not suppose to not charge my account an overdraft fee. I called the suntrust number to find out what was wrong, they said I overdraft coverage, but never signed up for for protection. I was suppose to have where the account was not charged fees,this is how it was explained to me. I talked to Eric Frueh, who was very rude and disrepectful. He told me they where suppose to mail a letter to me to state what overdraft coverage was,it was never mailed. I have been a loyal customer since 2009 to suntrust and don't understand how the customer service has went down in last years. Online transactions are very posted until about week after debit purchase is made. I would love to talk more about these issues to corporate, you may contact me bags1821@yahoo.com | |
| Adopt-A-Horse | 2/4/12 |
| We operate a non profit organization that works with victims of child sex crimes. Over a week ago, we were $20 overdrawn. The bank raised it's fee to $38 and started adding up the charges. The fees now have us up to minus $150. We asked your branch manager for relief from these ridiculous charges. He told me that he can no longer help me reduce the Bank's greed. Taxpayers bail you out and you thank us by requiring us to pay for your incompetence in managing your portfolio. Rape vicitms should not be required to pay for your mismanagement. I need the name of the person willing to discuss your behavior with the press. Dennis Horion Founder Adopt-A-Horse. | |
| Teresa DaGraca | 1/26/12 |
| I have been banking with Suntrut for two years and decided to close my credit union account and use my suntrust account as my primary account. What a misstake. The last two months my account was overdrawn by $200.00 because their banking system is set up to take money from the customer. I went inside the Jackssonville Fl branch on lane ave and the Manager did not want to assist. My on line backing was only showing two overdraft fees that should have been charged and she said their systems in the bank said it charge me $144.00 for 4 transaction and she can only credit one. My registry and the on line backing was balanceing and then all of a sudden I was over drawn by 7 transaction. I have never been charge for no more then one at the credit union I bank with for five years. I am going to close my account due to the uncaring staft and how their on line system is not customer friendly. | |
| Teresa DaGraca | 1/26/12 |
| I have been banking with Suntrust for two years and decided to close my credit union account and use my suntrust account as my primary account. What a misstake. The last two months my account was overdrawn by $200.00 because their banking system is set up to take money from the customer. I went inside the Jackssonville Fl branch on lane ave and the Manager did not want to assist. My on line backing was only showing two overdraft fees that should have been charged and she said their systems in the bank said it charge me $144.00 for 4 transaction and she can only credit one. My registry and the on line backing was balanceing and then all of a sudden I was over drawn by 7 transaction. I have never been charge for no more then one at the credit union I bank with for five years. I am going to close my account due to the uncaring staft and how their on line system is not customer friendly. I called their corporate number and got no assistance there. All she did was ask me which bank I was complaining about and then tried to transfer me without telling me who or where she was transfer me to. Poor customer service. | |
| Mary Wilson | 1/5/12 |
| I have been a 15 year customer of SunTrust and I am leaving! The customer service is terrible. You can't get anyone who can answer a question and when you do they tell you the wrong thing. I have had at least six horror stories in the last six months. The worse of these was SunTrust allowed someone to draw my account in increments of $3,000 until almost all the money was gone. Then it took then 10 business days to give me my money back. Please look at other banks don't make the mistake of banking here! | |
| Juhan Kim | 12/30/11 |
| I have been using Suntrust for a couple of years. I actually opened an account with Suntrust because I had very good relationship with Suntrust Australia and their customer service was excellent. However, this Suntrust America is a piece of shit, their customer service is the most awful one I've ever experienced in my whole life. They charge twice more than other bank for "stop payment", and they try to rip you off all times while charging extra. They charged overdraft fee from my account although I already setup there is no overdraft charge between Suntrust and me since 08/13/2010. They never apologize at all, and their representatives of customer service are very rude. I'd like to contact with consumer affair for this filthy behavior of Suntrust America unless they pay back to me the reward what they bothered me since I opened an account. | |
Pam Ross  | 12/28/11 |
Hi. I have been banking at SunTrust for about 8 years. On December 15th 2011 I went to the bank on Severce road in West Memphis AR. It is in a Wal Mart,and I have a problem. There was a new employee there her name is Debi. When I get cash back I always get it the same way twentys,tens,fives,and ones. I saw her count my money She counted twenys,tens and fives. When she got to the ones she told me that she did not have any ones,so she picked up all the money,and took it to the back room to get the ones. She came back and recounted the money and gave it to me. I was short forty dallors in fives,so I called the bank,and I talked to Asst. Manager. Her name is Teresa. She told me that she would check into the situation,and have the other 2 employees check into it tomorrow. She also, told me that she would call me back. I realize that it was closing time,so I said ok. The next day I was back because we got a bonus from work. I wanted to put that money in my checking account. This is December 16th. Teresa never called me back. I called her back. She toild me that Debi's money drawer came out ok.,and that there was no problems,and then she just blew me off,and then she hook up the phone. I have a couple of problems with this situation. One, Teresa being the Asst. Manager she did not handle this herself. She let the other employees handle this. Two,Teresa told me that her money drawer came out right. Well of course it did. Debi,could of left the money in the back room while she was getting the one dallors bills,and she put the money to the side while counting it. A number of things could of happened.I was short $40.00 of fives. What makes me upset about this whole things is how I was treated. Tresa never called me back. She let her other employees handle this situation,she just blew me off with no regrades of my feelings. My big question is that nobody never looked at the cameras in the bank to see what the problem was. If someone did they would of seen Debi counting out my money that did iunclude five dollars biils,You would of seen her going to the back room to get the ones. You would of seen her in the back room to do what ever she did,and you would of seen her not give me any five dollar bills that she counted out in the fist place. If someone did you would of seen some dirty work that took place.I would like someone to take a real look into this situation.and find out what really happened to those five dollar bills.I was in the bank on Dec. 15th at around 3:30. I am a single person. I am a teacher. I work very hard for my money. All I want is what is mine nothing more and nothing less. I want someone else besides Teresa to handle this,and I want soneone to call me back to tell me what happened to those five dollar bills. PAM ROSS 152 ANNA LANE WEST MEMPHIS AR. 72301 870-400-3586 pamelar63@yahoo.com | |
| Constance Lukaszewski 6224 | 12/20/11 |
| 2006 credit score 910 property appraised at 397000 by Sun Trust Bank and mortgage company! Took out equity loan for property improvement, then the bottom fell out unable to sell, applied for Modification was to take 3 months , took sixteen months and they inadvertently sent 16 lates to credit bureau's . Unable to work as Rn after 26 years open heart triple by pass neuropathy in feet and hands! Used two credit cards while trying to sell house, and maxed them out begged them to lower their interest rates of 22 and 29% interest was never late on a payment to them or my mortgage ever! Stopped paying credit cards last April , applied to Chemical Bank for loan on free and clear property here in Mi came back with sixteen lates on credit Contacted Sun Trust was told it will take a month to remove error sent me a letter hope we didn't inconvience you was a clerical error, sent proof to Chemical bank was denied now I am two months late on credit cards! Tried 3 different banks same thing your credit is no good . Well now my credit is no good after paying for 32 years and never behind or late for anything outstanding! Have been sending equity loan payments two weeks late. Tried to get someone to look at my past credit history, can't be bothered your credit score is 400, now My car insurance went up 400.00 a year due to credit rating never mind my 82 year old husband is a 64 year member. We worked all our lives, being responsible people I gave back to my community as a Registered for 26 years in Florida and in Mi, I am 69 years old and I am broke busted and disgusted, when I took out the loan from sun trust mortgage they came to the house to close the mortgage I told the lender make sure I can afford the payments, well we were about to close when I noticed there was no flood insurance included in the payment, I said are you crazy we are six canals off the front! Gulf of Mexico! she called oh that will be another hundred a month Oh! Ok When Katrina took out Louisiana our house insurance went from 1700.00 a year to 5,000 a year. Respectfully I am going to sue you for 1 million dollars you are the cause of my health problems as well as the Beggar status I now own. | |
| dkb332 | 12/5/11 |
| Just a followup on my earlier comments concerning my checking account. I understand they were hacked into just wondering if this was true. I know once again I can't use my bankcard and this has been going on since last Wednesday. I supposed they have chosen to remain silent because I haven't heard any news and my account is still on hold as of this very minute. I know they don't read these things but hopefully the people do before they open an account with this very low rated institution. I would close my account if they could keep their system up for more than and hour so I would have time to get to the freakin bank. Oh, one other thing I wrote my son a 500.00 check while their system was supposedly down and guess what it bounced and I had plenty of funds in my account before they shut my account down and they didn't contact me and they're suppose to text me when they have a problem! They charged me all kinds of fees and him too... | |
| Diane S. | 11/22/11 |
| This is the worst I have ever been treated by a bank. They are just the worst. I will be taking my business elsewhere quickly before they try to take the rest of my single mother income. | |
| Ric Hartgrove | 11/21/11 |
| Due to your service charge of $7.20 which took effect Nov. 10 i have had to close my Savings Account of $8,000.00. (approx) I transfered it to my checking account that i have with you and will be wrighting a check for the full amount in a short time. It doesnt seem fare to me for you to only give me $1.20 (approx) for my savings for this month and you charge me $7.20 a month for not having $500 in my checking account. I also have a Suntrust Charge Card that i will also be canceling when the payment comes due. I changed my Savings Account a few years ago when you were offing 2% where my other bank was only offering 1% so therefore i will be setting up another savings account with the other bank rather than pay you $7.20 a month for the small amount you are paying me. Im sure a lot of customers will be doing the same thing and im sure the other banks will be glad to get new customers. I have reviewed your new plans for keeping my accoung with you and none of them fit my terms for doing business with you. Thanks Ric Hartgrove | |
| dkb332 | 11/9/11 |
| This is the crumbiest bank I have ever been with and I am 55 yrs olds and been with several banks in the past but this bank takes the cake their bankcards go down on a regular basis leaving all their customers stranded without any funds because they went with mastercard and you can't get money from your bank without a bankcard. There phone systems are designed to put you on hold before you can even talk to a human being and who has ever heard of automated phone systems in a bank branch...come on!! I wait anywhere from 15 minutes to an hour every time I call. The quality of personel is below standard no doubt. Theses are branches in NC too. I opened an accounted with Suntrust 3 wks. ago and my checkcard has only worked one time in this whole entire time. We are in the midst of another bank card breakdown as we speak its been 5 days since the last time I even attempted to try to use my card. They constantly lie to you on when they will have the problem fixed too, which was supposed to have been fixed yesterday the 8th day of Nov. 2011. I am appalled they are allowed to do banking in this state!! | |
| tom zaklukiewicz | 10/28/11 |
| Having been with Sun trust for 21 yrs I have come to realize that with each passing years they figure better ways to SCREW THEIR CUSTOMERS, BIG TIME! Now the latest "IF YOU USE THE SUNTRUST ATM AT A SUN TRUST BANK MORE THEN 2x in a month you will be charged $4.00 for EACH TRANSACTION. IMAGINE HAVING TO PAY FOR THE USE OF A NON SALARY-BENEFIT ROBOT? now HERE IS THE REALLY STUPID PART IF YOU GO IN THE BANK AND BOTHER A TELLER AND I SAY THAT BECAUSE THATS IS THE WAY THEY TREAT YOU. AND THEY HAVE TO TAKE THEIR TIME AND EFFORE YOU DON'T PAY ANYTHING ? SUN TRUST BANKS SUCK AND KEEP GETTING WORSE! MAYBE IF THEY WOULD CUT THE OVERHEAD WITH THE MILLION DOLLAR BRANCHES WITH 3 PEOPLE MANNING THEM AND CONCENTRATE ON SERVICE THEY MIGHT BE OK. TELL EVERYONE YOU KNOW TO CANCELL ALL THEIR ACCTS AND MOVE TO ANOTHER BANK ASAP!!!! | |
| Charles Carney | 10/27/11 |
| I opened up an account with suntrust and i deposited a check in the account the check came back no good but i payed the fee of 12.50 and they told me today my account was closed on Oct. 18. Then i went back the same day and told them that i called my job and my employer said my check was deposited in that account on Oct. 27. So i went back to suntrust and they told me that they sent the check back. How can you send a direct deposit back on the 27th if your account is closed on the 18 th. What is wrong with thst picture i will never bank there anymore. Suntrust is terible. :( | |
| steve burcham | 10/24/11 |
| well its like this and its not my fault what i now have to do because they have made me homeless diane evans confirmed this also she works in the head office of suntrust i have over 125 recordings that i have made with them and they have 125 recordings i have made with them also melissa beamon in the fraud department also told me on tape that my money was indeed stolen form me by them also i have a letter from them stating i am right so as now they leave me no choice its off to the court system for relief if you have any stocks in this great company you might want to sell them | |
| F THAYER | 10/23/11 |
| The regional decision to charge seniors debit card use fee and monthly maint fees and to eliminate SENIOR CHECKING altogether and replace it with everyday checking( every fee checking) is counterintuitive knowing howmany seniors in southern states used senior free checking. Our intention and thousands of others, is to seek out a better bank. Not hard to do in this climate of angst and big banking. In trying to contact them to close my account, I note there are no women on the Board of Directors! | |
mahassa shreef abc news 77 west 77 street nyc 10003  | 10/18/11 |
| mr hugh dourr please note stolen wallet of abc news investigation dea 220 east deerpath klta ch5 news of lake forest 327 52 4205 all checks credit cards carry adress here billing statements . all bills monthly be paid on propertis 6858 s michigan 4 homes gas light bils cable maintences of lawn care repairs of contractors acct payable 6901 to 600 jaccuzzi newly built mrs mahasa rick shreef 464 n ridge 60045 all bills of shreef under phones numbers 312 750 0731 wls televisxson 77 east 87 street 60619 773 991 5026 numbers fax 312 750 07 33 any deliquents debts under ssn 327 52 4205 be paid | |
| BR | 9/30/11 |
| I have been a Suntrust customer since 1976. I have always had a good experience with them. I am so disappointed that they are going to jump on the band wagon and join forces with America's "bank robber" bank of American in ripping off their customers with this ridiculous monthly debit card fee. I would ask Suntrust to start doing smart marketing- this would mean, stand back and start scooping up all of the customers that are going to leave BOA. It doesn't take a wizard to realize that client bases can be built on unhappy customers. Suntrust, for your decision to join the other ignorant "brain trusts" (your competitors),I have to give you only one star. Sorry- but you make me nervous when you willingly give up the character of your institution to follow the same rip-off behavior that banks that are well known to have legal problems, IE: Bank of America, Wells Fargo. | |
| Opps | 9/26/11 |
| WOW! Only one favorable rating out of the bunch.Sounds like it will only be a matter of time before that one will be disappointed. I sure am and I haven't made my first payment.I sure wished I would have read these reviews before purchasing a new vehicle. The dealership offered me a very good interest rate thru Suntrust and I jumped on it. Opps, now it reminds me of the trap with a hunk of chez and the mouse who pounced on it.I received my statement indicating a payment book is on its way. I soley use online bill pay and, after being transferred and on hold forever, was shocked to discover that Suntrust DOES NOT offer this option. Their solution: open a Suntrust account with min deposit and monthly fees, then I have to set up autopay and transfer funds from my bank to theirs. Talk about jumping thru hoops. How can an institution as large as Suntrust be so behide the times? I mean do they want their money or not? Will not recomment to anyone and will be looking to refi somewhere else. | |
| THOMAS SCHOENIG | 8/8/11 |
| DUMMEST IGNORANT PEOPLE YOU YOU FIND DONT EVER SEND THEM AN INSURANCE CHECK AND HOPE TO GET IT BACK ANY TIME SOON. | |
| Larry P | 8/10/11 |
| Suntrust bank uses Rasmussen real estate company here in the Atlanta metro area, to sell their foreclosure. When you try to purchase a home they tell you they have multiple offers and you need to raise your offer price if you want to purchase the home. This has been going on for some time now, Suntrust doesn't care if the real estate company they are using, act like a bunch of used car salesmen, pulling the bait and switch game. Then it will be ten to twelve days before they come back and say sorry, someone out bid you, most of the time it will be a home agent from rasmussen realty who is representing the winning buyer and they keep all of the commission, because they tell their buyers how much to bid, since they have seen all the other offers. In the mean time while the buyers are thinking they may be buying a home, other homes they liked are being sold out from under them. If your in the real estate business, I would not show any rasmussen homes, also write the board of realtors on these liars and cheats, if you use suntrust bank, I would close my accounts and go else where. | |
| Director of Sales and Marketing | 9/19/11 |
| Dealing with Rep Ardeline Phillips was horrendous. This bank representative threatened charge back action against our company because USPS tracking # did not have the mutual customers address. How silly is this? I am wondering if the poor skills of this representative is indicative of the services of this bank. I have lots of family and business associates that are always looking for my opinion on banks and this will definitely be one of the worst. | |
| Richard Sullivan | 8/19/11 |
| Your bank sux! try ally bank no fee's! no minimum ballance. Your merchant services suck too! an extra 80.00 for pci compliance. Just awfull | |
| Omar H. M. | 9/14/11 |
| I dont have a suntrust account but i walked into a branch in atlanta and was refused a currency exchange. I had 4 rolls of pennies that I was trying to turn into paper money, to ride the bus. I was told that because i dont have an account that they wont (not cant) do it, first. The teller went on to tell me that they have no way of verifying the actual amount of pennies i had. I called the corporate offices to complain and they told me that some branches dont have a coin counter.... Wait how does the bank verify how much money they recieve from there corporate banks? I was told that because the coins are counted and rolled by a machine that there is no need to verify the funds from there corporate bank. Is it just me or wouldnt you want your bank physically verify deposits? Suntrust sucks and I suggest pulling your money out and going to bank of america, wells fargo, or something. | |
| AK | 7/7/11 |
| I WANT ALL PEOPLE KNOE DONE BANK WITH SUNTRUST I WILL BE CLOSED MY ACCOUNT AM GOING WITH CHASE BANK , I HAD CASE WITH SUNTRUST 1119846NUMBER ,I WAIT TEN DAYS THEY DID NOT DO NOTHING IT WERE A BANK ERRO ,THEY CHARGE ME 200 DOLLAR IN FEE THEY WANT RETURE MY FEE I DO NOT HAVE JOB I NEED ALL MY MONEY CUSTOMER SERVICE CALLED I RANK POOR WHAT CAN I DO TO GET MY FEE BACK[678-646-2609 | |
| Sean | 7/20/11 |
| The worst, most fee-based bank in existence - they are NOT about taking care of ANY customers or making things right - feel free to call 561-253-6523 | |
| ANGELA KENNYBREW | 6/28/11 |
| I RANK POOR MAKING CUSTOMER HAPPY;U CALL ME AT 678-691-3962 | |
| Bryan Lindstamer | 6/30/11 |
| I need help with a home that SunTrust is Grantee of. My wife and I are wanting to by in this great market, we are preapproved thru SunTrust Bank We came across file 2010087217, however this house is not on the market as of yet. I believe that in America we can do anything, lets help each other out. I would like to help SunTrust out by removing this off of your books(via purchase) and SunTrust could help us by offering it to us. I am not flipping houses, this is a wonderful house that my wife and I want to make a home out of. We have been by it many many times and would like to see the interior somehow. I see that Provedent Funding Associates is the Grantor. It has been vacated for about a year and a half. It is a disgrace that this house is deteriorating, being over run by weeds. It needs care and lived in. please contact me at tblindstamer@juno.com This is America-we can do anything!! | |
| Just Ron | 6/14/11 |
| Frankly I do Not Understand all these complaints, maybe some are real maybe not, all I know is that I have been dealing with Suntrust for nearly 3 years and they have been nothing but super nice there was one or two problems with how they process Debits but I got them resolved quickly and efficiently. I like Suntrust and believe me I have dealt with some shady banks in my day,by far Suntrust to me is the next best thing to Credit Unions.. | |
| Maria renteria | 6/16/11 |
I had recently wire transferred money from the US to Brazil on May 19th from my bank (Suntrust Bank). According to Suntrust, notified me that there wasn't any errors. My complaint is that my beneficiary my brother-in law who has an account with Banco do Brazil(receiver) checked for the receiving of my money ($7,000 ) has never been received up to today's date (June 15/2011). No ends have an answer where my money is placed. One bank blames the other. This money is an emergency. (June 15). Suntrust Bank is not willing to give back my money (recall) in which they say it may take 3-7 days and no actual evidence provided that Banco do Brazil even received this wire transfer. I demand my money to be put back into my account immediately for withdrawal by July 1st. Could someone reach out and help? I don't know why Suntrust Bank would not release my fund back immediately and blaming that Banco do brazil has not communicated back. | |
| A.J.M. IV | 5/16/11 |
| I've got you all beat 45 years ago my grandfather retired to daytona beach became ill with bone cancer which he died of, while on his death bed and heavely medicated on synthetic morphine, a representive (banker) from Commerical Bank of Daytona which is now Suntrust conned my grandfather into rewriting his will unknown to my dad and his sisters which gave total control to the bank and nothing to my father or his sisters. the day after my grand father died the bank filed this will in court so after a 5 year court battle and having to deal with the "good ol' boys" my family has been stuck with the theives at Suntrust. Back when this all was going on I don't know who was worse the lieing bankers at suntrust or the Judge's that were on the take in the court system in volusia county. Looking forward to any replies.Yes i have all the court doc's and papers to back up my story. 619-952-2945 | |
| serenity | 5/12/11 |
| This bank absolutely sucks..... Especially the Blakeney branch in Charlotte NC.....The Manager there is the worst most unprofessional person I have ever known....why is she managing a branch....and the person in charge of the tellers OMG....every time I'm conducting business there all you hear is complaints and personal problems....Really do I need to know all of that....Shouldn't you be concerned in your customer and care what they are there for. leave your personal life at home....People have their own garbage to deal with. The manager needs a few tips on how to deal with customers. Most times she's either never there or is there and has one of the it her workers tend to you instead. Again I ask why is she managing a branch....Surely there has to be someone more qualified and decent to work there. | |
| larry bon | 3/11/11 |
| i filed a complaint on fraud charges with my bank (black diamond office in beverly hills florida. i brought my ex-wife because she also bought the same product, which was suppose to be 999. silver and the place i took it to tested it only to find out it was zinc. now when we went to the rep phyliss she put in my new address and a few days later my ex-wife got paper work to file for the fraud charges and i did not. well about 45 days later i called the number i was told to and was told it had been dropped i asked why they told me i did not file paper work, paper work i never recieved. now i gave the new address and she still used my old address so i did not receive paper work, the person i talked to reopend the case. i went to the bank maneger to file the fraud charge with her and make a complaint but before i could she told me i have to get my money out of her bank that im not allowed to use suntrust anymore, she also told me i can never use their master card to buy on line. i did file a complint on her with the no. on the card. i got a call from cindy for the 10.70 and 1.00 charges i did not do, she was mean treated me like a crack head. i told her im not concerned about those 2 items i aasked if the 180.00 was filed. my ex-wife got hers and no one is helping me, what can i do. sincerly larry bon | |
| Ricky C. | 2/13/11 |
| Everyone, before reading these comments I was already ticked of at SunTrust but, after this, I am going to the U.S. Attorney, the Federal Banking Commission and anyone else that will listen. I have just paid off my SunTrust auto loan early because they are unbelievable crooks! How is this one for kicks, I received a dated late notice the day BEFORE a payment would have been late according to the payment book! I have had to call on more than one occasion for this same BS! I am told every time that it is a postal or SunTrust handling or accounting problem. I have to tell them each time that I have checked my bank and the funds were transfered every time BEFORE there would be any posibility of the payment being late. SunTrust always credits me but, If I didn't pay attention over the past 4 years SunTrust would have stolen over $200.00 in BS fees. My job is Director of Operations and my wife is an Executive Appellate Legal Secretary. We are not stupid people and we recoment, DON'T BANK WITH THESE PEOPLE, THEY ARE INCOMPETENT AND CROOKS!!!!! | |
| Marquita H. | 2/17/11 |
| Suntrust claims that if you use a non Suntrust ATM that the ATM will provide a false balance. That is so bogus. So whats the purpose of an ATM card? When you're on the go i.e. traveling and cant balance your checkbook right then. A deposit was made to my account in which I had been expecting and I spent and Suntrust turned my account negative $1,000 and they tell me they dont want to lose my business. I deducted my funds from and ATM which means the funds comes out automatically without having to pend so I know the money was there. Corporate office as well as customer service sucks. Since they wont take my account out of the negative, I will see you in court. Lawyer already says he's sued Suntrust on one account and that my case is definitely a winner. Looks like to me Suntrust will be out of more than just $1,000. My God, sometimes settling is just best. There's no way that if I had a balance of $80.00 as they so eloquently put it, that I would be able to make a withdrawal of $856.00. Suntrust should just go out of business!!!! | |
| Amanda E. | 2/10/11 |
| Ok so this is just some of my complaints....... First off fraud has been committed in my account, THEY meaning the branches in leesburg, florida obviously DON'T check IDs. This is the second time this has happened in less than a year. I had fraud in DECEMBER 2010 and AGAIN in JANUARY 2011! AND on top off all this...... i never even recieved my new card or pin number after my first fraud case! AND....... on we gooooo...... im being blame for all the debit card transactions, because they caught me on camera! BUT im not OLD with Wrinkles and LONG DARK NAPPY HAIR. LISA HINES is the worst working yall have in your company. She doesn't EVER MEANING NEVER...... call anyone back. All she had the guts to do was tell me we caught the women on camera and she doesn't look anything like you. So i began to think my luck was about to change. Has it HELL NO! My paycheck for my job was canceled from the direct deposit on JANUARY 11, 2011 via TRINET my employees payroll system. They sent me a check via FEDEX, and TODAY(FEBRUARY 10,2011) i find out they closed my account and now im out over a grand. I have done nothing! If i did i would really like to see what the Fu** i purchased! Guess what not a damn thing is new at my apartment. I am also mentality handicap, and don't even have the money for my medicines! Yall's fault;FU** yes! If i dont get my money in a week from today FEBRUARY 10, 2011. I will take this to my attorney, and sue yall for everything yall are worth. Im not playing miss nice girl anymore! Three months is entirely toooooooooo long. All this added on stress has put me in a different state of mind, plus not having my medicines. Yall either handle your SH** or prepare for the BITCH THAT I CAN BE TO COME OUT. Im not BIPOLAR OR ADHD for no reason. Thank You Kindly, AMANDA EDWARDS! PS: LINDA WEEKLY IS YOUR BEST EMPLOYEE EVER! SUN SQUARE OFFICE 900 N 14TH St Leesburg, FL 34748 | |
| TGK | 2/10/11 |
| After requesting that I no longer be contacted by Suntrust below is the copy of an EMAIL I RECEIVED from the BRANCH MANAGER...... UNBELIEVABLE ..... OMG I AM GOING TO COPY THIS EMAIL AND POST IT EVERYWHERE - NICE CUST SERVICE STATING "MAYBE YOUR JUST SLOW".....OMG SHE NEEDS TO BE FIRED IMMEDIATELY AND BELIEVE ME THAT WILL BE MY MISSION..... SUNTRUST EMPLOYS PEOPLE THAT DEGRADE THEIR CUSTOMERS.... NICE Please route all future emails, comment,concerns, etc to THE HEAD LOAN DEPARTMENT 1-888-461-8862 As I stated before there is no reason from the 2nd email that you should still be contacting me as well. Now I feel harassed or maybe your just slow so if that’s the case then that’s fine. I have list you as spam mail and no longer will receive emails from you for there is no longer a need… Make it a great day!!!! James.Bina | |
| vicki wild | 1/21/11 |
| MY RATING IS --5 I took a Sun Trust check I received from my internet service provider to deposit. This check was from Sun Trust and even had a toll free number to call for questions. I was told by the bank that the check was "no good". I asked them to call the toll free number on the check and she refused and threatened to call the police!! I repeated my request for her to call the toll free number and I was told that "you are trying to give us a counterfit check". All of this took place in the middle of the bank not in an office!! I live in a small town and people talk. Now I be know as trying to pass a "bad check" THEY HAVE RUINED MY REPUTATION!!! I am moving my account ASAP but my reputation has been tainted for the rest of my life. | |
| dario dieguez | 12/29/10 |
| So far, so good although SunTrust failed to send me the monthly statements for November and December, 2010. Be realistic, if your bank is not performing to your satisfaction, close the account and go elsewhere. I highly recommend Credit Unions. | |
| Patrick Howard | 12/21/10 |
| Back in October, 2010, an internet co charged to both mine and my other half's debit cards $99.95 each for what is a scam! Ever since then we have done our own investigation, notified SunTrust and provided them with more than ample documentation concerning this matter. The co never responded and to date we still haven't been given credit and only get broken promises from their customer service and escalation depts. This is total bull! We want our money back now, as promised!!! | |
| READERS BEWARE!! SUNTRUST CANNOT BE TRUSTED!! | 11/23/10 |
| My checking account debit card was supposed to be protected by the Zero Liability Policy which states that "You are never responsible for unauthorized purchases." On 11/10/10, my account was charged nearly $8000 in 7 unauthorized charges from 3 different merchants in Spain. I live in North Carolina. On the day that the charges occurred (11/10/10), I signed a sworn affidavit stating that I did not authorize the charges, did not provide my PIN number to anyone, and did not have any knowledge of these charges. I was told that day by 3 different SunTrust employees that I would be given a provisional credit to my account so that I would have access to my money while the investigation was underway. Two weeks later, they are still "investigating" the charges and I was told that I will not be informed of the "resolution" until 11/29/10 -- 20 DAYS AFTER THE FRAUDULENT CHARGES OCCURRED AND 20 DAYS AFTER I TOLD THEM AND PROVIDED SWORN/NOTARIZED DOCUMENTATION THAT THE CHARGES WERE UNAUTHORIZED. Tonight I was told that it is possible that my money will not be credited back to my account. No one at SunTrust has been able to explain how the Zero Liability Policy failed me and why I was not protected as I was promised. I've talked to countless talking heads and spent more than 6 hours on the phone with them in the past two days and still I have not been provided with any information beyond "We are investigating the case and will inform you about the resolution by November 29th." None of them can tell me HOW this happened, or how I can protect myself from it happening again. THIS IS UNETHICAL, ILLEGAL, and DOWN RIGHT CRIMINAL!!!! SUNTRUST DOES NOT PROTECT ITS CUSTOMERS!!! THEY PROTECT THEMSELVES ONLY!! | |
| Lora Wilson - Keller Williams Real Estate | 11/1/10 |
| Worst experience EVER. Working through a short sale with Suntrust is an absolute travesty. As an experienced Short Sale Realtor, I have worked through the processes of may large national and regional lending institutions, but none compare to the systemic disaster that is Suntrust. There appear to be no timelines, no quality controls, and understandably irriatated and frustrated staff. I would be ashamed if I worked for Suntrust, and the corporate managment should be ashamed too. I am sure to tell everyone I know looking for a loan to AVOID Suntrust. A few highlights: No timelines ever- leaving buyers, sellers and all involved hanging indefinitely 40 minute hold times No communication Misleading phone messaging asserting that the company "cares." yet Employees hang up on the clients and upper management is completely unreachable. And their service is abyssmal. Absolutely embarrassing. The bottom of the barrel!! Bet I will never hear from anyone at Suntrust...because they really don't care. | |
| do not bank with suntrust | 11/2/10 |
| Worst bank ever. Will exploit customers and charge ridiculous fees. | |
| Paul | 11/1/10 |
| This bank is the most inefficient, their mortgage Dept. works so slow once youve been approved that you could close on 6 bdifferent dwellings in the time it takes them to get a Hud number, or to decide that a pond on the back yard does not make you purchase flood insurance. I would never do business with Sun Trust again. | |
| Ernest Davis | 10/4/10 |
| Most INCOMPETENT bank with which I have ever had dealings. Paid off a commercial loan on 8/10/10. I have made at least six calls about the final paperwork and have not received it as of 10/04/10. Every time I call customer service, I get a different story. Eight days ago I received a call telling me the deed of trust was mailed. Today I called and was told it was still in processing and it would be another week before I received it. Apparently the right hand does not know what the left hand is doing at this bank. Will not be doing business with this bank again. Probably will have to hire and attorney to get them moving. They sure cashed my check the day I paid it but they can't get the final paper work to me. BEWARE!!!!! | |
| Global Province Smith | 9/24/10 |
| This has to be one of the world's dumbest banks. With each acquisition a reasonably good regional bank has become an insanely dumb atlatna bank. the latest dumbness is to replace our atm card with a mandatory charge card we do not want nor need. it is pure marketing hucksterism suntrust will lose about 7 accounts and some reasonably substantial deposits. how do you get so ignorant? | |
| Linda Williams | 6/4/10 |
| I have realized, after 16 months of investigating, That your Office, needs to [privately] investigate Hugh Dourr, Vice President of Trust Dept.501 Las Olas Blvd, Fort Laud. Fl. My Father not only had maney Morgages in your Companey, Revocable Trusts as well. Broward County, is very Corrupt, as you might know. I have come to find out,as a Benefic- iceary, the extent of it all. I can promise you this, Hugh Dourr has been a part of this.With my 16 months of research, can not only prove this. I intend to continue to show, the very sad part, how my Father, had depended on your bank. Not only, to be Succ/Trus, he was fully aware of my ststers GREED. That is the reasson Sun Bank was entrusted.This is not the Corparates fault. It is though, Broward SunTrusts falt. (HUGH DOURR'S] falt. I have all the evidents to prove my Case.Broward County FL. in a vey corrupt town. I have all documents, Letters,as discovery, , and I am so discusted, in what, my sister, her Attorney, and Hugh Doerr (Succ/Truss) has done . Please contact me at your earliest convenience, This seams to be a very widespread Corruption, in Broward Fl.,& needs to be addressed. | |
| Mary Horsey | 9/15/10 |
| Direct T.V. unauthorized, charged someone else's payment to my account and your branch s saying that I have to wait until the charge go through before you can do anything about it. Years ago you could put a stop payment on unauthorized charges, and so now your saying it can't be done. Well I want my money back because my next step is to sue Suntrust and Direct T.V. if they let this charge go through my account. I have already filed a fraud report with the FTC for Direct T.V., and Suntrust is next, if someone does not contact me from the Corporate office and stop that payment from my account. My number is 301-848-8742. | |
| DEBRA GILL | 8/21/10 |
| YES!!!!!!!!!!! I HAVE BEEN HAVING PROBLEMS WITH SUNBANK FOR AT LEAST 20 YEARS CONCERNING..MY GRAND PARENTS LAST WILL,THAT MAKES SUNTRUST THE TRUSTEE...IVE HAD IT! THIS BANK ALLOWS ONLY MY GREEDY BROTHER,MICHAEL GILL TO WITH DRAWL ANY AND ALL INTEREST EVEN THOUGH I ,TOO AM BENIFICIARY..I MUST BE THE FLY IN THE OINTMENT BECAUSE IF MY BROTHER COULD HAVE CASHED OUT HE WOULD HAVE.SUNBANK,AFTER MANY,MANY REQUESTS WILL NOT ALLOW ME TO SEE WHAT THE WILL SAYS THAT MAKES IT THAT I AM INDEED A BENIFICIARY,BUT HAVE NONE OF THE RIGHTS THAT GO WITH IT!! I CANT AFFORD AN ATTORNEY BUT I HAVE TO DO SOMETHING... DEBRA GILL 954-479-6929 | |
| Dr. Bill Gammon | 8/4/10 |
| Pooler, Georgia offices.......landscaping is horrible, Tidewater Lawn and Services was working there today...did not pick up trash, dead bushes, the appearance is terrible...for a bank in such a prominent location...This is my bank...I would hope that someone would do a better job on the grounds.... | |
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