Suntrust Banks, Inc Corporate Office & Headquarters

I went to this bank on Monday of this week to get some paper work notarized. I was informed that the bank have a new policy concerning notarizing papers. the bank representative informed me they can only notarized documents requesting a response from the company that sent it. Please note I have getting my stuff notarized from this bank for two years now. I have never had this problem in Henry county before. However, I went to another bank of their bank and got it done.so whats going on?

Obviously this bank has gone downhill these past few years. I've had several accounts with the bank since 1987. My last transaction with them, 6-8 months ago, was to sign the paperwork for overdraft protection. When I checked my files, I found that I had signed the same paperwork the year previously. To make this a short story, I have had the money ($55.97) in an account for several years to cover 2 checks that created an overdraft situation with one of my accounts. The bank has been unable to remove the money from the account to close off the overdraft and this is what I signed the paperwork for. It would be nice if they would actually read their reviews and handle the complaints

I got referred to Suntrust a few weeks ago and I decided to open an account. Account info was provided after my deposit following a debt card and pin. I had several direct deposits being sent to this account along with auto bill pay. I happen to call into the bank a few days before my scheduled deposits were to be made only to find out that my account was closed and funds was sent back. Still haven't receive any info on why account was even closed. Procedures were completely horrible...no email...no call...no letter. BANK AT YOUR OWN RISK!!

SunTrust is horribly disorganized. One hand does not know what the other hand is doing. Although the branch employees are awesome people, I'm about to move our company accounts out of there. The people running the company should be fired by the stockholders. These are my feelings and I will proceed with making new arrangements for my banking needs. Too much information is available to too many people who are not educated nor competent enough to their job. It appears most are only intersted in their ownpay check and their employment at SunTrust long enought to get a position elsewhere. A very concerned business owner!

Just got my account here a few months ago... Put my check in the night deposit a few days ago. For some reason it's not in my account?! I have a two year old to take care of. I need my money in my account. This is ridiculous!

For over 1 year I have had a problem with my payments for my life insurance policy being sent to the wrong address. They are sent to an address that is not in my profile for that company and even though I have complained many times they cannot fix it. They blame it on an outside party. A 3d party vendor that sends out checks. I have had warning letters from my insurance company several times about cancelling my policy and always have to scramble to rectify the situation.

My seven year old has a minor saving account with Suntrust. When we first open it we notice that they were taking out a 4 dollar a month service fee, we contacted them and they refunded the fee. We thought they fixed their mistake. This week after depositing a check from his Aunt I noticed that they never fixed the mistake and have been taking his money every month. When I went to find out if they would refund the money they would only refund 12 dollars out of 124 dollars they took. I hope it was worth it to them for I will be removing all my funds and will let everyone that I know of how they took a little kids money.

This bank is horrible. We put a deposit in the night deposit box and it never got credited to our account. We were told we wrote the wrong account on the deposit slip. How did we get into the bank on a Sunday night and get a deposit slip and fill it out and then go and put the deposit back into the night deposit? I went to the bank and demanded answers which they could not give me. They kept telling me that I needed to go through the ATM to make a deposit that way I would have a copy of deposit. They finally got my envelope out of the trash and there was my deposit slip in the envelope. They never did own up to what they did. So if they have a teller that would lie about a deposit slip what else would they lie about?

Last 10/12 years gone from Great to Horrible. Only one representative in the local office kept me there (I would have left sooner, but my interest only Mortgage cant be refinanced YET, thanks Suntrust) They closed my equity line when I paid it off, bouncing the check I just wrote for my new business. Branch manager has NO people skills, interrupts, takes over then walks away in the middle to discuss employee break without excusing herself, then wants us to start the issue all over. The issue was with Vendor account and global leasing. CC machine didnt work. Suntrust rep didn't return promptly, and Global leasing WAREHOUSE lost it. but kept billing our old account for NINE MONTHS.. When i refused to deposit money to cover, they sent my company to credit collections. Many of my hours/staff hours calling, tracking faxing. Finally I said I'd pay if they would fix it. quess who fixed it nine months later, branch manager who couldn't stick around to hear the problem. I thanked her, but I still despise the Suntrust machine. Right hand doesn't know what left hand is doing. Just had a family account moved to another bank ...yeahhhhh !

Never use Suntrust for a VA mortgage. The bank has no internal communication, refuses to communicate with its customers and would rather allow an honorably discharged vet with combat service be homeless.

SunTrust is horribly disorganized. One hand does not know what the other hand is doing. Although the branch employees are awesome people, I'm about to move our company accounts out of there. The people running the company should be fired by the stockholders.

I checked my account and suntrust TOOK $1300.00 out of my account causing all my bills to not be paid and they call it an offset and my friends... its legal. My family has no money, no food, and I'm only paid one time a month. I only make a little over this and when they took that it was down hill from there.

i do not recomend suntrust bank to any one there customer service sucks they are very unprofessional, if you want good service go to another bank.

I have tried to resolve personal banking issues at the local level with no satisfaction. Having been taught that if you want something corrected, go to the top, I drafted a letter to the president of SunTrust. Because my anger and frustration has reached its limits, I searched for a fax number to send my letter today to the president. That number never answers. I called the corporate office telephone number listed on this page and it is answered in Richmond, VA. I was told that if I send my letter via the postal service, to the Altanta address, the president of SunTrust will not get it. I have to file my complaint through a resolution office in Richmond. No wonder SunTrust is having issues. The president of this multi million dollar corporation who makes $9 million plus per year per his website is too busy or too important to deal with the "little people" who make up this conglomerate and actually pay the salaries of those important peoople.

Suntrust has managed to take almost a paycheck a month in overdraft fees because of there online banking system. When speaking to their customer service I was treated like an idiot. I am so totally done. The worst bank ever.

Suntrust has the worst online system of any bank that I have ever had.They overdrew my account with overdraft fees because they stated that I swiped my card and had a check going in at midnight so they backdated the check deposit so that they could overdraw my account.They claim eventhough my direct deposit went in I swiped my card before hand.The charge is still pending two days later but they have deducted the overdraft fee from my direct deposit that is still showing pending as well.They stated that my paycheck deposit posted after the check and the swiped transaction but eventhough the 2 transactions are pending they still have the right to collect the overdraft but I can use my paycheck deposit eventhough it is showing pending as well.Yes this all confuses the hell out of me as well.HORRIBLE HORRIBLE BANK !!!!

Suntrust is a scam of a company to work for they arw a bunch of liars the said i resigned in lieu of disciplinary action and that is false accusation! They fired me over fraud on an account they have but they dont evwn have a call to pull stating i gave the "fraudster" any incorrect informatiob. Worst company to work for ever!

suntrust bank is giving out your account information to third partys. i recieved a phone call from gallup polls they told me that they got my name and phone number from suntrust bank. i went nuts how can suntrust bank keep your info safe if they peddle it to anyone they want without your permission? i called every phone number i could find to complain everyone told me nothing. i filed a complaint with the federal reserve. still waiting on some news.p.s. thier rates suck

Everyone I am writing this for my Mother whom is standing right beside me. She is almost 80yrs old and has been using Sun trust before my Father passed away at least 20 years or more. She is Georgia resident. It all started when my Mother ordered some new checks and they called her to come pick them up well the checks that they printed for her the last number of her checking account number was one number higher so therfore the checks were not printed by SunTrust correctly. Well she had several checks that she used not knowing the mistake that Suntrust had made. Well they all were returned with a 30 dollar fee from the places she wrote them to and probably Suntrust added a fee we can not be certain. I called the main office in Atlanta and talked to a man whom I wish I got his name but he checked into it and said it was SunTrust error and she would be refunded every cent but when I took to our local branch called the brown fox branch the manager said it wasn't their error and would not pay. My sister took my mother back to the bank to show them the checks and the same manager asked her to give them to her and then shreaded them and still no refund was given so I called the main office in Rome, GA and talked to the assistant manager whom was very rude and stated they could not pay and when I told her about the checks she said do you have one and I said no because the manager at the brown fox branch shredded them. She then said she would have to see the check. During the time that she didn't know the checks were wrong she was embarrassed at Walmart while buying groceries because her check would not go through even though she had over 40,000 dollars in money market alone and at least 2,000 in checking. She had to pay cash but didn't have enough and had to put some stuff back and a African American lady gave her 5 dollars because that is how much she was short. She came home crying her eyes out. When I contacted Another manager in Rome about this I could tell they did not give a crap. Ok now the 2nd fiasco. My sister went with my mother to the local branch because she noticed they were charging her a 17 dollar monthly fee that they shouldn't have been charging because of the amount of money she had in the bank the manager agreed that it shouldn't been charged and said she stopped it but this had been going on since my Father passed away in February of 2007 with close to 100,000 in money market alone. They refused reimbursement. I called the main office in Atlanta and talked to a female manager whom gave me the run around again and stated they could not pay her. TO me this is a criminal act and it is called stealing. I used to work for the Georgia state patrol and it is the same as if someone took money out of your wallet and refused to return it. Now the low level employees were very friendly and understanding but the managers oh my God. If I was CEO of SunTrust I would clean house. I have started a petition against them at www.change.org and anyone feel free to sign it. Just go to the site and up in the top right corner where it says search just type in stop the corruption at SunTrust bank. Then sign her petition. She is in the process of changing banks and we have communicated with our family's attorney whom is famous in this State and grew up with my Father as good friends.

I have a home equity loan (like second mortage) since 2004. Recently went to the Home Loan Mortage modification program (HAMP) by the federal government. So I was in arrears for a few months while this was worked out. I got it worked out and now have an automatic payment sent from my IBM Credit Union Bank at the same time every month for $510. Each year, we have to provide proof that we have flood insurance on the property or Suntrust will purchase insurance for us. I received letter from them saying they did not receive my proof so I immediately faxed to AAA Flood Declaration page to them on 8-10-12 (had to be to them by 8-15-12 per the letter I received). Then I received another letter on 9-4 saying that they had not received my proof of flood insurance and therefore purchased insurance coverage on my behalf to the tune of $5994. I immediately called them again. Told them I had faxed the info on 8-10. The lady I spoke with found the fax and said she was not sure why it was not processed but they have a stack of work and it was in the stack! She marked my account saying that I had coverage and that she was going to get this taken care of. Then, on 9-13 I started receiving calls from the Collections department. I called them back on 9-14 and asked what was going on. They said that they had not received my monthly payment of $1000 or so! (which would be the normal $510 plus whatever the monthly amount they added on for that flood coverage that they purchased for me on my behalf). I explained this to the woman and she said she could not help me that she needed a payment. I then called the Insurance group and spoke to Mike who was very helpful. He said he saw the notes in my file and the fax that was received but for some reason it was not submitted to the refund department. So he said he submitted it and it will take 7-10 days to clear. I asked him if he could contact the Collections dept to tell them what was going as because they would not believe what I was telling them. He did and came back and said that they told him the same thing - that they cannot remove me from collections until this was processed. So I called Customer Service - Loan Servicing and asked for assistance. Spoke to Laura who was very helpful. She spoke to collections and they told her the same thing but they would hold phone calls for 4 days but would still keep me in Collections until this was resolved. I told her that this is an error by Suntrust not me so why am I being held hostage by their mistake. She asked me to fax the proof to a different # (866-377-7682) with request #4121546 and they would handle it by end of day Monday 9-17. So I ask you, how is this good customer service? Why don't the departments within the bank talk to each other? Why must I have to spend 4 hours on the phone again for an error by the bank? This is absolutely absurd. I am advising all my family friends and everyone to NOT GO TO SUNTRUST. Terrible experience!