102 Reviews For Suntrust Banks, Inc Headquarters & Corporate Office

The worst refinance EVER!!!!

I would not recommend anyone to go with Suntrust for any banking needs much less a refinance. We started our process back in July and have still not finished the process. They have been going in circles not following through with dead lines that they have set. I just LOVE the response about everything, call back and see if it's been done. I'm sorry , I didn't realize that I was working for them. When they need something from me I have to have it to them by a certain time or pay a penalty. I'm so sorry I went this route with them. Trust me, I will never do anything with them again!!!!!!!!! They are the most unprofessional business I have ever delt with. If you are considering refinance, DO NOT GO WITH SUNTRUST. YOU WILL BE SORRY!!!!

Stealing from customers

This bank will hold pending items waiting for To get close to a Zero balance. Then they will Arrange said pending items so you have NSF fees. They do it to everyone. I have banked with them For years. My finances have changed from excess Funds to barely getting by and for suntrust To steal from me and eat up my bill money with Uncalled for NSF fees. How sad that a trusted Bank has been doing this. There are thousands Of these same complaints from people just like Me who live pay to pay. Suntrust preys on us and STEALS from us. This has to be stopped.

Incompetence

I closed my account back in July as i no longer need a US account yet this bank still insists that i didnt and continued to pay a utility direct debits. how can such an incompetent bank still function

Cancelling accounts

This company has started cancelling accounts of loyal customers just because they have a gun business. This is a type of intimidation. I am surprised they would give up loyal customers to make a political statemen

Suntrust Allows Employee Affairs

It is amazing that Suntrust Corporate office does not reprimand supervisors for having adulterous affairs with their employees. In one case they have allowed a married supervisor having an affair with a married subordinate to do that employees year end review and determine not only their yearly raise amount but the amount of that employee's yearly bonus....all after having received complaints of favoritism from other employees in their department. I wouldn't want those Suntrust employees making my financial and business decisions.

Banking

With reading all the negative comments, Why would anyone even want to bank there. I'm glade that I read them, I was going to some transaction with them. Changed my mind quickly.

Please note that I am not a political person, but since Suntrust has decided to drop business with the Benham Brothers, as a believer in free speech and association we are going to reevaluate our relationship with your bank.

Change of direction

Now that Sun Trust has become Satans Trust as explained on afr.net to pay satan is just wrong.

Horriable Extra Fees

They charge extra fees which is Horriable. You have no Idea the fees are being charge until you review your account and money is missing. I am leaving Suntrust. DO NOT OPEN AN ACCOUNT WITH SUNTRUST!

My wife applied for a car loan and with a credit score over 800 and clean record was denied. Went with Wells Fargo and obtained a loan in less then 2 hours.

Don't Do It!

Don't wast your time with Suntrust. they raised my corporate rate for banking with them and I have no reason why, nor did I get a notice. Furthermore, I went to the Suntrust Bk in Ballantyne, Charlotte, NC on Jan.3rd to get a money order, which I had been receiving for Free from other Branches. This Suntrust Teller attempted to charge me a $5 to $8 fee for a money order. I am definately going corporate on them. Never had a problem at Kings Dr, nor Mallard Creek location and opened my acct in 2009. Always good to have more than 1 bank! Be wise. I'm looking to leave this bank a.s.a.p.

customer service

Each time I call my branch I am on hold for over 5 mins. Funny because I am in a small town and the branch is not THAT busy. I have had an account with them for about 20 years but will change that next week. The tellers also talk with each other while you are waiting in line. It's just not the same as it use to be. I waited in the lobby to see someone about a money market account and had to leave after waiting way too long.

Worst bank ever!

I advise anyone not to get any kind of account from this bank. Very unorganized and unprofessional. Since I have had an account here I have had countless problems and I'm tired of it! Missing money, unknown fees, bad baking period! Do not get an account here I'm warning you.

SunTrust Bluffton, SC 29910

I have never dealt with a more unprofessional group of bankers. Our house is going into foreclosure because of job loss and we speak to people who say they will call back and they never do. We have debt collectors calling at all times of the day (as early as 8 AM EDT). We have sent them faxes telling them not to call and they claim they don't have them in their possession. They're employees at the branches are unprofessional and do not know what they need to know.

Thank You

I recently opened a checking and a money market account at the Blakney office in Charlotte, NC. I was very satisfied with the way my accounts were handled and wanted to thank you for having such a great staff at this location. Thank you again

WARNING!!! Suntrust is duplicating transactions on my debit card and after talking to 4 people (3 Supervisors) they will not release the funds. It is an obvious error but I do not have access to my money until the INVESTIGATION is complete! The last 2 supervisors said my only option is to snail MAIL a letter to the Office to the President. I think I have another option, I will be busy writing reviews online until the funds are released.

Customer

Worst bank I have ever worked with. Applied for a credit card and got a letter from Equifax stating that I had a credit rating of just over 200....and, therefore I was being denied a credit card. I checked my credit score and it was more than three times what was in the letter from Equifax. I then called Suntrust and was told that no human being ever looked at my credit application and given a number in Nashville to call. I called three times and asked for the supervisor, April, who never even bothered to return my calls. I have never had an experience like this before and would recommend that anyone looking to acquire a credit card, loan, etc. use any bank except Sun Trust. I have a car loan with them and am going to move that out of there as I just don't trust any bank who tells me that no human being even looked at my application.

They are thiefs

I had an account and my money disappeared and they are giving me the run around about what happen to my money.

MISHANDLED AUTO LOAN

The customer service branch of thisbank is totally inept. They don't have a clue as to how to assist a customer. I paid off my car loan on 6/26/2013 at a branch office and while doing so I was told that my loan was paid off and no more payments would come out of my checking acccount. Sure enough on 7/2/2013 SUNTRUST AUTO LOAN DEPT. screwsup and taks a payment. Ok, no big deal. Just notify them and have them credit my account with the money. NOPE... they pass the buck around and no one does anything. I've called, been to the branch office, emailed and even wrote to the President & CEO but here we are 18 days later and no refund. I've been with SUNTRUST for 25 years! They are about to lose a customer... right after I file a complaint with the Federal Banking Commission. This refund should have been made within 3 business day!!! SIgned ONE PISSED OFF CUSTOMER!

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I went to this bank on Monday of this week to get some paper work notarized. I was informed that the bank have a new policy concerning notarizing papers. the bank representative informed me they can only notarized documents requesting a response from the company that sent it. Please note I have getting my stuff notarized from this bank for two years now. I have never had this problem in Henry county before. However, I went to another bank of their bank and got it done.so whats going on?

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