Stein Mart Corporate Office & Headquarters

Stephanie at the cherry hill store is a terrffic asset. She is khowledgable..knows her department friendly and courteous. Because of her talents my family and I are shopping more and more at Steinmart

My credit card was charged twice at the Charleston SC. I went back to the store the very next day, explain to the asst manager what happen, at first it seemed like he wanted to give me a run for my money. He kept on saying that it will drop off and I would have only one charge. Well I had to call him back and explain to him that they had to reverse the charges. Well he followed up at the corporate office and the corporate office called and contacted my bank and it was resolved Iess than 10 minutes, thank you for resolving the problem .

I shop many locations and have yet to find a store with better prices, more sales and superb customer service. They carry a fine line of product. For those of you unhappy with your present shopping experience you should visit the store in Palm Springs, CA. Palm Springs is also a great town to vacation and dine.

I recieved a sweater from my mother for Christmas. She purchased it in November. The sweater did not work for me. Unfortunately due to unforseen circumstances I was not able to return the sweater until February. I realize many stores have a window of time to return merchandise . Steinmart's policy states when you return an item past 60 days you will recieve only the sale price. After spending 90.00 on the sweater I recieved only 48.00 in store credit.As far as I'm concerned that is flat out stealing. I returned the item with tags intact and reciept. This should be against the law.

Went to Steinmart Royal Palm Beach, FL. and removed a shirt from a clearance rack marked $14.99 red dot clearance. The cashier rang up $21.99 and when I showed her the sign on the rack and the red dot on the ticketr she called a salesperson over who told me it was $14.99 and up. I asked where the "and up" was on the rack and it only said "Clearance Red Dot $14.99" no and up anywhere. He called the store manager who repeated the same speech. It's $14.99 and up. After a long discussion with the rude manager she finally threw the shirt at me and said "OK take it for $14.99 it will be one less shirt in the store". I said I didn't want the shirt with an attitude. With my experience in that store manager and with the personnel they lost a good customer.

My store manager is very unprofessionally, my department manager doesn't know what she is doing. There is a lot of favoritism at a store in Louisiana. They don't follow their workers availability at all. I rather go back to fast food than stay here and work. Store manager think she's better than everyone and talks to her employees like they are trash. The assistant manager is rude and you can't ask her anything without her telling you she doesn't have time to listen.

I came accross this site while googling preferred customer benefits. I was shocked to read all the bad reviews! I started shopping at Steinmart when they opened a new location by our home. The staff could not be more helpful, or nice. The clothes are lovely, and the prices are good as long as you have a coupon.

Store in North Hills, PA. Received a flyer with scratch off for Black Friday stating to bring this into the store and save $10, $20, $50 or $100 off your purchase when you scratch & save. While driving to Stein Mart I asked my daughter to get the flyer out of my purse. She saw that it stated in large print SCRATCH & SAVE so she scratched it off and it was for the lowest amount. This was right when I was pulling into the Stein Mart parking lot. Anyway I found my purchases and the cashier stated the scratch off was voided since it was scratched off. The cashier was extremely rude and cranky since it was obvious he didn't want to be there at 7:00 am. Also I guess I am suppose to overlook the large bold print that emphasized "when you scratch&save". In tiny print it read "must be removed by sales associate". Did not see anywhere about it being VOIDED if I or you scratched it off. The ad is so misleading and pretty much egging "you" on to scratch it off. This was the very first time I was in a Stein Mart and will be the last. I did see a lot of nice items with great prices and when I was shopping actually thought I need to come back to this store. Won't be happening now especially with such rude sales associates and deceptive advertising practices.

With Stein Marts poor mis-management, rude customer service and pinching pennies accounting practices at the sake of both their customers and employees, I see Stein Mart going on the chopping block soon. I see them going the way of Circuit City and a bankruptcy filing in the near future. The way this company is now run shows many, many signs of a company in trouble. I still bet the CEO has a huge salary and more than likely a golden parachute, so what does he care?

I was denied use of my stein mart credit card because they were sending me a premium credit card even though mine expired 9/13. People were behind me when they told me I could not use my card. I was extremely embarrassed and will not use their card again and prpbably not enter the store again and I was a very good customer who paid on time all the time. I have told many people about this.

I love Stein Mart. However, my entire family were treated rudely at the Stein Mart in Venice, Florida. I have never been treated that badly by a store employee before and when we asked to talk to the manager we were told that was who we were dealing with and her staff defended her. We were trying to purchase a large Santa and none of them had prices on them so before we tied up a check out lane we asked then to get a price- after waiting about 10 min we got in the line where she has placed this large Santa after waiting another 20 min she came rushing up and said I just got a call from an employee that needs an over ride on the computer ( we were told that was her daughter) so after waiting now 30 minutes she tells us she didn't have time to check and wouldn't check. I am calling corporate on Monday. We were embarrassed in front of the entire store which by now had probably 12 or more people backed up waiting to check out. They wouldn't look up my preferred number as I didn't have my card. We are from St. Louis and the employees are nice there

Had very bad experience with the asst mgr at the Mcallen Tx Steinmart just this past Saturday. Have to drive for an hour to that store as i leave 60 miles away. I have been an elite preferred customer for many years. Never have i been treated so rude in all the years of have shopped at Steinmart. My husband passed away 2months ago and my 35 year old son passed away on October 7th. This man knew about this and continued to be rude and showed no compassion. I doubt that i will continue to shop at that store as long as this asst mgr is employed there. Mary Kersey 210 843-9611

I am very disappointed that after being a prefered costomer, I can no longer get a discount unless I use your credit card. I visited the Steinmanrt in Centennial, Co frequently. I am a cash only customer. I will not get a credit card to get a discount. I will stop shopping there unless this silly policy is changed! JFH

Wow what is up with the employees at Steinmart. Nice merchandise, but very very rude employees. Alway the way from the managers down to the cashiers. Makes me want to stop shopping there.

I live in a large suite in the Hollywood Hills of Los Angeles and have been a "preferred customer" of Steinmart for years shopping at the Palm Springs and Granada Hills stores in California and have always found the employees to be helpful, congenial and professional UNTIL today Sept. 19th, 2012. I sam planning a trip back to N.Y.C. in a few weeks and thought I would pick up a fw things. I also had purchased a pair of trousers a few weeks ago and when I had gotten home I found they had black smudge marks on them as if from a marking pen (price 29.99). They are pleasant slacks for casual wear with a blazer. When I walked in the store in Granada Hills I asked the young man where the return section was as things have been moved around a bit. He pointed to the rear of the store and turned away. He was groomed and dressed as if he had an appointment to go to a children's Birthday party as a clown. When I got to the rear of the store I asked an employee and she said it was the young man by the front door. when I joined the line at the front of the store the woman at the second register summoned me. She said I was a liar and these slacks have been worn. He name is Divina and she said she was the manager. She was rude and spoke with a heavy accent. I don't mind the accent but I am livid at being called a liar. The slacks had been in the plastic bag and I showed her they were not worn or wrinkled. She again insisted I was a liar. If this is the kind of human trash (him and her) that Steinmart now hires, it is truly a shame. I NEVER send this kind if letter. I always send letters to management thanking them for the quality and behavior of their employees. This is the first letter like this that I have mailed in years. I can honestly say that the next time I visit that store if that witch and clown are there it will be my last time after years of shopping. I think she would be better suited to cleaning restrooms and sweeping floors as she has the personality of a Tse Tse fly. As you have probably noted I am ANGRY. Dr. Boris Bagdassarroff

I have to agree with others comments. The merchandise is lovely so 2 stars instead of 1. The associates however must be trained to be rude. I've never had a friendly one. The coupons are crazy misleading and inconvenient, making the overall shopping experience more an aggravation than a treat.

I saw your ad in my email and went shopping today. ps I did not get my $10 reward either. I was told that the 80% off ADVERTISED IN THE EMAIL is off of 'department store prices'. THAT'S MISLEADING. The girl didn't want to give me the extra %s off and said I could go home and get the coupons and come back...REALLY? meanwhile the coupon was sitting right beside the register. I was told by the girl on the register that 'there are rules to be followed'. As mentioned in an earlier review, they give it to you if they want to. My sister got the discount one day from a 'nice lady' and the other itchbay one wouldn't give it to my mother on the same visit, same day, same time checkout. I don't need grief to go shopping and I certainly don't need a lecture about 'rules'. Meanwhile the 80 year old man who schlepped the entire page of the paper and was cutting out coupons was told that none of his purchases qualified....................................?????????????

As of today,my rating is one star only. I have been shopping Meyerland & Westheimer stores for YEARS. A faithful, loyal customer. I have no idea what happens to my points and the misdemeanors (yes) of their red dot sales and the staff.I know someone who buys close-out cookies, etc and takes them to the girls. She gets deals if there is some or not. With this lead in to my story, today I went shopping hoping to find something so I could redeem my birthday gift. Message on post card: Thank you for being a preferred customer. In honor of your birthday, we want you to celebrate...Present this card and take 20% off Any One Item. Underneath the 48 point type the 20% off is printed in, there are 9 lines of mouse type that I need a magnifying glass to read the fine print. Call me stupid because I took it at face value. Found a dress I really liked for $29.98 and I haven't bought one in probably 10 years. Quiet day in the store; was able to check right out. Presented the card and was told what I had selected was not covered by the 20% off. The asst manager got involved and said I COULDN'T USE IT. So just as loudly over two registers I yelled back and said this is deceptive advertising. The birthday card states in bold print: 20% off any one item. I was all excited about the dress but I have more than I need and I left the dress on the check out counter. Watch your 20% offs. They are manipulated so the stores still come out ahead. I will also be calling their customer service number tomorrow if I can find a number. Kroger does this kind of stuff too. FALSE & DECEPTIVE ADVERTISING. Let's put a stop to this and KEEP COMPLAINING because nothing happens without being proactive!

tuscaloosa store filthy. what's goin on in there. must be management. all you see is long faces. no customers at all. bathrooms filthy. feces all over the wall.

I love my Stein Marts in Austin Texas, shopping mostly at the one in Westlake for convenience. I have NEVER had anything put politeness and helpfulness while shopping at Stein Mart. Sales Associates will help me put outfits together, direct to a particular item I'm looking for, and are always friendly and helpful. I am always impressed with the cleanliness of the dressing rooms and restrooms and neatness in the store. I was in Memphis this past weekend and stopped at their store to quickly purchase an outfit for the evening as my luggage didn't arrive along with me, and I had a pleasant experience there also.