Steak n Shake Corporate Office & Headquarters

I would give less stars if there was a choice. I can tell by the rest of the complaints that this is probably going to fall on deaf ears. It's obvious this company does not care about what their restaurants do. It's a shame because you have a good product but unbeleivably poor management. I generally do not go to the steak and shake in LAKELAND FLORIDA if I am in any kind of a hurry because they are so slow. I mean u make burgers and fries, it's not rocket science!! what takes so long? Well I thought we were covered we had about 45 minutes well boy was I wrong. We left without getting our food, had to make a quick stop at McDonalds to feed my grandson so he wouldn't go to bed hungry (this was after church on a sunday nite)I did go to bed hungry. That is the final straw with this place. I've had other problems in the past. I've worked at many restaurants in my life, I can truthfully say none with the lack of organization and bad management as this restaurant. There are people running around everywhere and it is the worst place for service I've ever seen. I could have gone to a steak restaurant and been served faster than this. I will never go back

Poor place to work!! They do not pay you for all your hours worked and when you ask a manager about it they say they don't have time to go back and look up your hours and that you are just out of luck! I will be telling everyone and posting comments everywhere possible to tell people not to work here and for that matter don't even eat there if this is how they treat their employees.

my fiance has been working at steak and shake since mid august this year...she has worked over 80 hours as a server and making few tips. she once worked an 8 hour work shift and make 6 DOLLARS IN TIPS!!! she told the manager Ila at the larkin Joliet store that she is supposed to make 6.50 working the overnight shift as per the employee handbook.. he said he was giving her 8.25 an hour. ok so payday finally comes and she checks her card givin to her by the company and her pay is JUST OVER 200 DOLLARS FOR 80+ HOURS OF WORK!! so she tells Ila with nothing being done about it she goes to payroll corporate and they promise to fix it.. Ila finds out what happened and fires my fiance from her job..now mind you we have two babies and trying to get a place of our own... he specifically fires her for "going over his head" saying "im your boss and this is MY store" she asks him "then your telling me i CAN'T call corporate?" he says "NO!" so she asks him to come back cuz we REALLY NEED THE MONEY..so she goes back and she checks her times today 9/25/2011 and she worke 2 days ago for 8 hours overnight and is working today 5-12 and she just called me saying that Ila has manipulated the times and she only has 1.75 hours on her timecard for this week!!! i dont know WHAT to do we have called corporate and i dont know what legal action to take im just saying if your considering a job at steak and shake on larkin in joliet...for your sake.. RECONSIDER!!

Fool me once shame on you, fool me twice shame on me. Second time they have failed but I have learned my lesson between services and the food. We were a table of four, we ordered four guacomole hamburger, we recieved four burgers without guacomole. we asked the waitress for the guacomole and she returned with four small sauce cups with guacomole, the guacomole was black. we told the waitress the guacomole was old and she yelled to her manager "they are saying the guacomole is bad". manager came and told us it was not bad, that it is made fresh every morning. it was midnight!!! morning was over twelve hours and she stated that because of the heat from the kitchen after we continued complaining we told her that we should not be charged for the guacomole which then the supervisor said ok.what really upset us was how the manager was rude, what happened to customer service. not even an apology until we went to the cashier. we then had to explain everything that happened to Operations when the waitress did not explain why they were deducting the guacomole in which he also that it was there since the morning. I have definetly learned my lesson, you cannot play with guacomole .. I wonder how many other old things we eat that they claim are "new" just because they are hidden under bread...

I just got a job at steak and shake in northeast ohio. I was hired as a server and told i would receive minimum wage, plus tips. I have only been there for a week, and have not been allowed to keep any tips. The way they get around this is by not letting you take care of a table on your own. If you seated them, took their order and served them, they will walk up to the table once to ask how the food was, then tell the manager that I was the one who helped them. They would not put my employee number into the system, so I was unable to ring anybody's order in without asking someone else to use their id, and if the customer paid with credit card, thew tip would go to whoever's id I had used. I have 4 years experience serving and have never seen such disrespect to a server until I joined this place.

The steak and shake in Ellisville MO us a joke and disaster. The manager Tyler is an incompetent idiot. After waiting 30 minutes for food this morning they were out of butter pancakes and shredded hash browns. He looked at me like I was stupid fir walking out. This is the second and last time I have had problems with there poor service and food. Where do they find their help??? Stay away from this steak and shake

I did a small experiment there days three orders same stake and shake. 1st day Dbl stk burger with American chese 2. Day Dbl stake burger with pepper jack chesse 3rd day dbl stk chesse burger sub pepper jack chesse Result Day one and day two I paid same price Day tree about 50 cents more with tax Asked mng why said that's the way it is set up 50 cents won't stop Mr from coming to stake shake but I fell there is somethin wrong here I think there should be a button on register that subs chesse with no extra charge Wouldn't you agree thanks

Steak n' Shake takes 25% of my paycheck in taxes. how great. and we have to even sign up online with this foreign payroll company and also for even our pay stubs. 1/4 of my hard earned money is being stolen from me. granted I am always going to have to pay taxes but i thought in Missouri it was only like 8%? correct me if im wrong

Steak N Shake IS the worst place to work. I worked for them for over 4 years, they took away all benefits, and any extra way to increase ones income. After 4 year and learning all of the positions I was still making minimum wage. The managers, and even the CEO could care less about their employees. I was told that we had to pay for all food and drinks while working. Payroll was changed from checks to a debt card which costs money to use. Health codes are only enforced when big wigs or state officials are there. Oh and the servers are charged to receive all of their credit card tips. Since I have been let go, and I am FIGHTING to get unemployment, before being fired I was told that management would do anything to get rid of me because they just did not like me. Please everyone I would love to see them go out of business ASAP, and I think they should be investigated for everything from food handling, to employees rights

The Page Field Store in Fort Myers, Florida will fire any employee who decides to go to college! Florida is a right to work state...if you do NOT understand the concept it means any employer may fire you at ANY time just because they feel like it!!! Hope you guys at Steak-N-Shake like negative press! Steak-n-Shake is anti college student! Don't believe it find out for yourself!!!

I ate at the SNS Gastonia NC if you are not a colored person than forget about good customer service. I ate their about 4 weeks ago. My burger was soaking in grease. 5 minutes after eating the burger I started itching really bad stomach started to hurt. I did not think a lot about it. One week later I went to the same SNS ordered the same thing. With tomatoe,mayo,pickle's,onion's. After I got halfway home I decided to pull over to eat. The bun was soaking in ketsup,mustard it's like they poured a half bottle on the burger. I also did not order it this way. Before I finished eating the burger I was itching real bad on my arms, Stomach started to hurt and since the pain has moved to my lower right side. And I have been having real bad sinus and allergies problems sneezing. It's like I have a real bad infection again this started after I ate at this SNS. When I paid and received my food the same people were working colored girl working the drive thur, Colored guy cooking and the assistant manager was colored guy in the kitchen. They were all laughing and acting unprofessional. The girl taking my money was laughing so much she had to close the window and was talking to the cook and manager. She did not want me to hear what was been said, Never will I go back. Everytime I have been there only a few customers are their. Now I know why.

We went to Steak and Shake and purchased four shakes, one of them being a butter pecan shake. I started sipping the shake through a straw, and then attempted to eat some of the nuts on top of the whipped cream. When I crunched down, I noticed some of the nuts did not feel like nuts. I spit the nuts out in a tissue and noticed clear pieces of glass that had been laced all inside my shake. I became upset and did not finish drinking the shake for fear that I had swallowed the broken glass. We immediately phoned Steak N Shake and they were apologetic and refunded our money for all four shakes. They claimed they got rid of all of their ingredients to guard against more glass entering anyone else's meal.

I was at steak n shake in mooresville nc n the mngr was really wired acting n lookung I suggested she take a break I will not repeat her response does you guys let anyone become management I got her full name from a sever n looked her up maybe you guys should do that also may I say the mug shot says alot never will visit that store again her name was stephanie fuller steak n shake should b able to provide better mngmnt drug test or better background checks hope u guys take this in consideration

I am a fellow employee at steak n shake in pickerington ohio. Today i was scheduled to work at 4pm until 10pm. i went in as usual and begain my duties on drive thru. about 2 hours into my shift my manager came to me and rudely demanded me to wash dishes. at the time i was serving a customer and picking up after HIS mess in the drive thru station. i tried to explain that i was busy and that i would go wash dishes after i was finished with the customer. he rudley told me to stop argueing with him and to do what he said. so i did. while i was doing that he pulled one of my fellow employees to the office and begain saying that i looked, acted, talked and WAS garbage. he also said that he was sending this garbage home (referring to me still) and that she needed to fill in for me. then he came to me and told me that i needed to clock out and leave immediatly. after that i demanded to talk to his boss and the owner of the store and he rudley refused, continuously demanding for me to leave the store. after arguing back and forth for about 5-10 minutes, he finally agreed to call them. after i talked to his boss a meeting was scheduled for weds. that week and then i left. i was completly offended by his comments and by my understanding managers should NEVER talk rudley about employees to other employees. thats highly unprofessional. once i was leaving he pulled that same employee back into the office and continued to talk badley about me. i kno this because that employee told me everything that he had said. i am in disbelief of how i was treated. no one should have to deal with a situation like this in their own work enviornment. situations like this have happened more then once.

I used to be a S-n-Shake Asst. Manager and I visit the S-n-S in East Peoria,IL. I went in there this morning for the all you can eat pancakes and when my food finally came it was only 2 pancakes instead of three that they start you out with and they were overcooked and when I informed the waitress about this she did nothing to correct it. And all I kept hearing the waitresses talking about was that some other employees had called off work. Why not focus on taking care of the customers that are there to the best of your ability. Also while waiting for someone to bring my coffee(which took ten minutes) a woman who was a manager I presume came in and started helping to cook the food. She used hand sanitizer and put gloves on but why does she not have to cover her hair. Watching her flip her head around up there over the grill made me not want to eat. Cleanliness and a sanity work area was always a must that I can remember when working there. Other things I heard from customers while there was them asking if others at tables if they had even taken their orders yet and how long they had been there already waiting for service.

I went to the Gastonia NC steak and shake. I went to the drive thru one time and ordered the scrambled eggs with bacon. The assistant manager said you have to come inside to order that. What they sell breakfast at the drive thru but if I want eggs and bacon I have to come inside. The assistant manager is black and everyone cooking and working the drive thru were black, Are they doing this because I am white ? I know I ordered something different. And they were laughing and jumping around, I went their about 4 weeks ago, The same people were working. I ordered a burger and when I took it out of the wrapper it was soaking in grease. Its like they poured an ounce of grease on it. Also I started itching real bad for like four days. One week later I ordered a burger told the girl what I wanted on it. She repeated my order. They were laughing and acting stupid. After I got home took the wrapper off and it was soaked in mustard and ketchup which is two items I didn't order on my burger. It had so much on it that the bun was soggy. I took the burgers off and put them on a new bun and ate it. 15 minutes later I was itching. I like Steak And Shake....But I will never go BACK Unless they get rid of the manager and the rest of the employee's he has hired. Thinking about sending this too an attorney. Its sort of like the Dominio's pizza employee who was putting stuff on ppl pizza, and sandwiches. It is a felony to put something on or in food. I lived in Missouri for a while and never had nothing but good service. Gastonia NC store was okay until they hired this Manager or assistant Manager that works between lunch time and 4:30pm he has hired nothing but ppl who act immature like himself. If they cannot act like adults and stop playing games with customers food than they do not need to be working their.

I am not too surprised to see that comment about Sandra at the Casselberry Florida SNS. That was a true and very clear description of just how nasty Sandra truly is. Over the years I have seen good waitresses that fat slob is jealous of get fired because of the lies and rumors she spreads. I stopped eating there because of her.

I HAD BREAKFAST AT YOUR STORE IN BEECHGROVE INDIANA YESTERDAY MORNING AND THE FOOD WAS GREAT BUT THIS STORE ONLY HAD ONE GIRL WORKING TABLES AND I WAS UNABLE TO GET A COFFEE REFILL. THIS WAS MY FIRST VISIT FOR BREAKFAST AND MY LAST. SERVICE HAS ALWAYS BEEN VERY GOOD WHEN WE ORDER FOR LUNCH AND I LOVE YOUR FOOD. I PAID ALMOST $15 FOR TWO AND WAS UNSATIFIED WITH THE BREAKFAST. I AM NOT LOOKING FOR FREE FOOD AS I AM ABLE TO PAY. EMPLOYEES WERE ON THE BARSTOOLS TALKING TO ONE ANOTHER AND JUST NOT DOING THEIR JOB.

I have been frequenting the Steak N Shake on Phillips Hwy in Jacksonville, FL for the past 3 months. I work right aroung the corner, so it is very convenient. Dining there is always a pleasant experience. I went in today for my lunch hour and had my family meet me there. When I told my server, Stevie, that it was my lunch hour, she went through extreme measures to assure that our food was out in enough time for us to enjoy it and for us to have time to talk with one another. Day in and day out, the people in the Avenues Steak N Shake are very accommodating and friendly. It is my pleasure to recommend this restaurant to all and want to thank each and every one of them for the continued, great service.

I personally know that Steak N Shake employees and managers indulge in drug activity both purchasing and consuming while on company time. One mngr was stealing money from the register to facilitate their drug habit. Once I turned them in and they were fired I am now discriminated against because the remaining staff were friends with said offender as well as being involved in the theft situation as well. Now I work in a hostile environment with mngrs and employees who want to see me quit or get fired and are aggressively pursuing anything they can to remove me from employment. Nice way to treat a good employee who wants to do the right thing...stealing for drug money is wrong so...why am I the bad guy? Because everyone else is doing it too....lol wow what a world!