577 Reviews For Steak n Shake Headquarters & Corporate Office

We visited your Cape Girardeau, Mo restaurant on President's Day. There were 6 of us, 3 adults and 3 kids. When we entered the store at 3:30 p.m. it wasn't busy. We waited to be seated and several waitresses behind the counter just stood and looked at us and whispered to themselves. After 5 minutes we assumed they didn't want our business, possilby because we had 3 kids who were giggling and having a good time. We left and went to D.Q. where we were welcomed. Those 3 giggly kids live 2 and a half hours apart. It is rare that they get to be together, and we did not appreciate the way we were ignored at your Cape Girardeau restauraunt. My husband called a few days later and asked to speak to the manager. He didn't think he was given the manager, if he was, she was very young. Anyway, he didn't even get an apology. We are very disappointed in Steak and Shake and wanted you to know. Thank You, Patty Hargett

I would first like to start off by saying to anyone reading these comments and wondering if all steak n shakes are like this...the answer is no. The only this with no-compensation response is ~95% of the time, it will all be from people who had horrible experiences. Maybe a few of these people really did receive as poor as service as they really stated, but humans in general have a habit of throwing things out of proportion. Also, I would dare to say that most of these people had very poor attitudes toward the steak n shake managers and/or servers. And OF COURSE if you come in at 11:00 at night and there's only ONE server on and 12 tables, your service will be a bit slow. Just try to understand what it would be like to be that one server and understand a little. And honestly, if you have a really poor experience at one restaurant and you find yourself in another area, try again. Also, I'd say it'd be best to visit again to the same one at a later time, give it a second chance. As for my own experience, it wasn't great but was still pretty good. I visited the North Kokomo Restaurant and while it took my food nearly 15min, I didn't get upset because I saw that they were busy. And when the sandwich came out with the cheese sauce used for fries instead of the cheese I asked for, I was kind when asking for my sandwich to be remade. Also my shake didn't have near as much toppings mixed in as the shakes normally do, so I kindly asked for more. Both times the server, Jennifer, gave me a nice smile and quickly corrected my order. Now please keep in mind I normally eat at the south kokomo location and my service is either always problem free, or quickly fixed. If you are kind when describing your troubles the management and even the servers will often bend over backwards for you.

Went i Steak and SHake Valentine's Day for lunch. I had been there before and it was preetty tasty so i decided to take a friend of mine for a lunch treat. They gave me the wrong ticket in the amount of $ 17.01. Did not tell me they used my debit card for the wrong amount and did not find this out until I looked at my bank statement today. Then they went in and made a reversal for the amount to clear the charge. Then they gave me the wrght ticket to me for $ 13.78 and I added a $ 300.00 tip making it $ 16.78/ Then I checked my online account and found they not only debited my checking for $ 13.78 but also debited my account for $ 16.78 which was the amount after I added the tip. So, I was sebited on my checking for (3) three charges. I called the restaurent and the manager explained that they reslized they had put through an auth. for $ 13.78 and $ 16.78 but only snet one ticket into their office and they the other one would fall off. He NEVER told me about he $ 17.01. I only found out that today when i looked at my checking account. Bottom line...3 charges. 1 auth. posted, 1 dropped off, and 1 incorrect auth. for the $ 17.01 did post and they reversed. What a total joke. THe manager got into this argument with me and said he was sorry and they there was ntohnig he could do. I told him he could call the bank and reverse one of the real auth. and he NEBVER even told me he put through a charge for $ 17.01 for someone else's lunch. I WILL NEVER GO BACK TO THAT PLACE. WE HAVE A TON OF GREAT BURGER PLACES HERE IN TOPEKA AND THIS WAS A TOTAL JOKE AND THE MANAGER IS UNPROFESSIONAL...I DO NOT WANT TO GET ANYONE FIRED BUT THIS MAN TRULY NEEDS TO BE REPREMENDED AND CERTAINLY COULD USE SOME PEOPLE SKILLS... 02/15/12 Visa Purchase (Non-pin) Steak-n-shake Topeka Ks $16.78 $265.96 02/15/12 Visa Purchase (Non-pin) Steak-n-shake Topeka Ks $17.56 $282.74 02/15/12 Visa (Non-pin) Return Steak-n-shake Topeka Ks $17.56 $396.95 $ 13.78 original amount $ 16.78 correct amount after tip $ 17.56 (was someone's elses ticket. So, as you can see...They really jacked this up. When I tried to explain to the man that I was on SSDI and that i could not have pending transactions on my accout as I paid all of my bills online and needed those funds available he said he could do nothing. I called my banka nd they could not do anything. They said when a merchant does something like this, it is their responsibility to calll and give them the auth number to reverse the auth. so the money would be available. I do not know about you but for me, being retired nad on a set budget, it makes it hard on me and sitting here not knowing what is going to post, when and then waiting for paperwofk fromth e bank to do a chargeback tot he company is the BIGGEST hassle i have ever seen for a burger joint....NEVER AGAIN WILL THIS COMPANY SEE ME OR MY FRIENDS IN THEIR RESTAURENT....WHAT A JOKE.............. This all happened in Topeka, KS. on Wannamaker and I-470. DO NOT GO THERE...YOU WILL BE SORRY...

Went through the drive through in Henrico VA. Ordered two salads that took too long and all the toppings were missing. We asked the lady who handed us the food if everything was in the bag (we just had a sick feeling) and she said yes. Once we got back to the office and checked the order was incorrect. We tried for an hour to call the store number but it rang busy. This was our first visit and I will never go again!!!!

Just went to the store at Sunnyside and Pendleton Pike in Indianapolis. The complete exterior of the parking lot is completely covered in trash on all sides of the building and even up in the trees. I took pictures and am sending them to the town of Lawrence. If I worked for S&S or even that store I would be extremely embarrased. Completely pathetic. If there is a regional manager who does site visits and hasn't done anything about this disgust they should be FIRED....

My family and myself are regulars at Steak-n-Shake in Sanford FL. But these last few times over the last 2 months we have been the service was HORRIABLE!!!! What I am about to explain is the exact thing that has happened to us 3 different times. We walk in and stand there for about 5 mins as the sign says "Please wait to be seated" after we are finally seated we sit for another 15mins and NO ONE comes over to help us!! We did not even get a drink order in so we got up and walked out and then the waitress and Manager working look at us as if we were rude and an inconvenience!! Are you serious?? One of those times though we did not walk out and after 15mins placed a drink order than waited 45mins for our food which was cold by the time we got it than after wards when we went up to the register to cash out. Another customer was up there complaining on how bad the service was as well. They say its because they are short staffed. But seriously it has been 2 months and YOUR still short staffed?? I love the food but serious the Steak-n-Shake in Sanford FL in the Town Center Mall Plaza seriously needs to get it together. I have heard soooo many people complain about this Steak-N-Shake and there only excuse is were short staffed! Than hire people because that excuse gets old really fast. How do you expect to stay in business when you run a business like this?

We attempted to eat at the Crawfordsvillr Steak & Shake this evening. Our granddaughter was served a chicken strip meal. She handed me a piece of chicken and said something was wrong. About one third of the strip was completely raw. We called the waitress to come to our table, and she contacted the manager. We had to wait several minutes for him to appear. He did apologize and told us that another customer found the same problem. He offered to remove the cost of her meal from our ticket. He did not remove the raw chicken from our table. Our onion rings were not thoroughly cooked either. I could actually wring the grease from them. The restaurant needs new management that will teach the workers how to prepare the food. We will never return there to eat, and we hope those who do watch the food very carefully.

For the second time in two trips, we were givent he worst service ever. The waitress left her station to work the register and forgot all about us and our food. 45 mintues later another waitress asked if we needed anything, I said our food and she told me that they were busy and I needed to be more patient. She was so young and stupid I could not believe my ears. We finally left without eating. We will NEVER eat at Steak and Shake again...NEVER!

I unsuccessfully tried the drive through in Olathe KS. twice. I should preface this with the fact I dislike online reviews like this because there are better ways to resolve problems, but after reading the onslaught of bad customer service, I imagine my efforts would be as pointless as the others. I love steak n shake and I don't want to see it go away, so I hope eventually someone who can do something will read these reviews and care. 1. First time a half hour after opening, all lights on, no service, no response on the speaker as rain is pouring in my open window. As I left I passed the window, with junk piled up blocking it's use. I imagine there was no intention of serving anyone at that time. 2. Three days later, this time there was a response. After inquiring about a menu item I was given a very short impolite useless response. I waited for a few seconds, thinking, they just .. ? who knows. Nothing. Awkwardness. At that moment, I thought to myself, if this is the service, how good is that food going to be. I drove off again and don't care to return. 3. This is for the Liberty MO location: I ordered a burger, very clearly stating and repeating no ketchup. The thing comes out with only meat, bun and ketchup. The line was long and I had no time to wait so I called and spoke with the manager. The manager offered me a refund, took my name, address etc and stated they would mail me some kind of gift card. Never heard about it again.

Goshen indiana steak and shake. My girlfriend ate a bowl of soup and a chicken sandwich and ended up with a severe case of food poisoning an hour to 2 after consuming it. This place is horrible, you best believe i will be filing a case with the health department

i worked at the s&s in leesburg florida. i was fired for being in the hospital with the person im the primary caregiver for, i called and let them know and asked if i brout a note stating that i was indeed in the hospital would it be ok. the gm said it would be ok. but apon retuning i was told to keep the note and that im no longer employeed there

The steak n shake in forest park has the worst service ever all employees just stand around its rediculous worst service ppl who havent eaten are walking out.....something needs done ......! !!!!!

Sally, the manager at the S&S in Viera, Florida should be fired. She is the nastiest, most rude human being that I have ever encountered. When I took my drive through order back into the restaurant because it was missing a burger and I showed her my receipt. She then told me that the order was correct and that I had simply stolen the burger and put it in my car. When I asked to speak to her superior she threw me out of the restaurant and told me to never come back again. Is there something wrong with this woman? She acted virtually insane. Is the job too much for her. Please fire this woman so I can go back to Steak and Shake!

So today at the SnS on Lawrenceville-Suwannee Rd in Lawrenceville GA 30043, I watched a manager dress mine and several customers steak burgers without any gloves on. Who knows where his hands have been? I will not be going back there ever again. Yep never all thanks to one jack off who thought it was ok to dress without gloves.


I visit a Steak n Shake in I'Fallon IL; and Boi could I say it was the best. It was .nice n clean every server help out each other but I also feel in love with my server I had her name was Danielle Curry and she kept a smiled on her face the whole time made me feel like I was at home and I was just so comfortable. I will visit this steak n shake again

Steak and Shake in Richmond KY.has really went to the dogs.For one don't go and eat there Late night because you might get caught in a transaction gone wrong.The African American manager I guess you call it can't work for running out the doors to smoke his pot.I said what the heck Hun lets try and eat there during the day.Even more sickening our poor young server was being followed by A manager named named Chris like A dog in heat.The restaurant was right down nasty unclean staff not all but most.Foul language at the drink station with sexual discussion's.I mean seriously was I at a strip club or family dining.I loved eating at Steak and Shake for years but this new management team is a joke.

Just made a second visit to the brand new Steak & Shake location in Covington, LA and I can say with absolute certainty that it will take an act of God to get me to spend another cent at that place! My first visit took 40 minutes total to get food and the second over 50 miniutes. I know that the restaurant is new and that people are all excited to try the food to see what all the hype is about, but let's not pretend that this is a brand new concept. Steak & Shake has been around for a while and at this point should have a handle on how to open up a new restaurant! All they're making in burgers, fries, tenders, shakes... What is so complicated? And let's not forget to mention that there are 20 or more employees inside and not one (including the manager) knows what is going on...!!! Save your money and your sanity and visit your local Burger King, Mc Donald's, Wendy's or any other local fast food place!!! You'll be gald you did...

I am sitting in the Steak n Shake at the Sanford Mall in Sanford, FL. The salad I ordered was watered down, the waitress didn't check on us til the end of the meal, we never got refills on our drink, thw dries were cold, & the cashier was playing hostess, so we had an extremely long wait to leave. The salad was taken off the bill, but the manager never came to talk to us. A totally poor experience. I don't recommend this place to anyone.

A friend an I ate at the Steak and Shake on Outer Loop last evening. We both had a coupon for the steak burger dinner with a shake and 2 sides for 5.99. We were ask if we wanted cheese on our burger. We ask if that was included on the 5.99 coupon and she said yes. We then ask which shakes were included on the 5.99 coupon and was told any shake. I ordered baked beans as one of my sides which looked like they had been under the heat lamp all day. The burger tasted like the grill had not been cleaned for awhile. When we went to pay for our meal we were charged 7.49, not 5.99. Seems we were given wrong information about our meal. We were told we ordered a specility shake which cost more and cheese was an extra charge. We explained to the manager what we were told and she said you pay for what your ordered. We have several good eating places in the area of Steak and Shake so we will be eating at one of those in the future. No more Steak and Shake for us and forget the coupons as they have too many loop holes to be worth while.

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