557 Reviews For Steak n Shake Headquarters & Corporate Office

I have been a constant customer of s&s for 20 years-decatur, ill. The people who work there are among the best. Fast service, courteous and friendly. The store is well maintained and clean. Having said this I am sad to say the food quality has continued to decline to the point that I am no longer a steady customer. A cup of chili is now 1/2 to 1/3 - a bowl is a cup. The meat pattie is pressed so thin its like crispy tissue paper. I could go on but you get the drift. I think the new heads at corp. are raiding an old well established chain for all it,s worth.It started quite a while back. I also don't think they care what these blogs say. Am I after free food No, just good food and being sad!!

My daughter worked at the Altamonte Springs restaurant in Florida. THe place was so unorganized she quit after only 3 days. We are still to this day trying to get paid for the measley 3 days she worked....Ridiculous...just another reason why not to work there.

would like to know is there anyway possible to get a steak-n-shake in the Hampton Georgia 30228 area I love eathing there but have to drive 20-25 min to get to one. their is a a lot area ther to build on Please please please look into this . I think your co will do very good in this area .

If I could give a negative amount of stars for the service and food we received at Steak and Shake in Youngstown, Ohio this evening I absolutely would. There is no management with any type of qualifications that work there. We were seated immediately, never ever did anyone come to our table to take our order, my husband had to go speak to the manager who sent someone over to the table. She took our order, which came to our table completely WRONG and then she laughed and said Oh that could have been my fault. NO MANAGER addressed this situation, you have LOST our business! Not that I think that it will matter but it does to us, and we will let everyone we know they also should not spend money in a restaurant that is run in this manner. Your company sucks!

The location at 2700 S Semoran Rd in Orlando, FL 32822, went there at 12:30 am on 12/24/11 and the person at the girl at the window was extremely rude that I would not allow her to serve me if it was the last restuarant open on earth. She needs to be fired, uncaring, rude screaming through the speak and slow. Get a grip steak n shake it's the customers that pay your SALARY!!!! You need to correct hiring low grade uneducated scum.

Richmond VA Brand New Location Is Horrible! Wait over 55 minutes, Food wasn't able to eat, Lack of Managers communication nor having a clue how to handle any situation(s), bad when other managers put other managers down or have to continue to apologize for thier bad behaviors! When you say or do things that make your guests or children feel uncomfortable it no longer is a place you want to take your family and especially your children. The attitude and how your treated go much further than even how the food is, however the food isn't Anything to brag on at all & honestly don't know why they put two burger places right beside each other and honestly the owners of McDonald's should check into to that cause its not only wrong but know at first it hurt their business just cause we even went there instead to see, but I really wouldn't worry too much cause anyone with good sense and morals will return to McDONALD'S with no problem cause at least they do try to make things better & treat customers & especially children with respect! Here in Va we need to take a stand cause this company doesn't have many stores and this is the first in Va---like this say bye bye As for the full story to what all happened will come out, but for now we have filed a former complaint as well do not feel we can speak openly at this time due to how they retaliated already, however be looking for a much more open update when we are allowed to tell our story.

I just drove 40 miles 1 way to eat at a 24 hour Resturant. And you were closed! Really, your marketing is focused on the 24 hour business model. So.. What should I think? Thank you. Terry R. Caldwell 304-552-4058

Was at the Steak n Shake in Mattoon, Illinois tonight. Not very busy but sure slow. We ordered food and shakes. The food came and was eaten but the shakes never showed. The girl was waiting on just us and the table next to us (who were also perturbed by lack of service) was pretty non-existent. We proceeded to check out to see our shakes sitting in the station and half melted. We asked to speak to a manager who seemed a little put out to have to deal with us. We have already stopped dining in Mattoon over the business lunch hour because things are so slow but was amazed tonight when they couldn't even get the shakes to our table.

The steak and shake in Machesney Park, IL has HORRIBLE customer service! They also serve old, nasty fries and have messed up my drive thru order numerous times! I do not recommend eating there!

Hello I am currently an employee at the Cookeville steak n shake in tennessee I am writing this complaint to talk about the slave labor I have to do I have worked for the past 9 days straight worked late to clean up the store friday then had to come in first thing in the morning on saturday when my manager who makes the schedule knows i will have to stay late to clean because friday nights are very busy for the past 4 weeks iv had to work without a break these shifts have consisted of 8 hours and a 14 hour I refuse to be completely worked to death I go home just to sleep and work then next day everyday for the past week and a half i dont even have a day off scheduled then the manager who came from another store comes in drunk and tells me if i go down you are all going down with me what kind of management is that? sns is suppose to be a CLASSIC AMAERICAN BRAND WHAT IS AS AMAERICAN AS WORKING YOUR EMPLOYEES TO DEATH!?

Hello I am making a complant on your store in Richmond In. Everytime I come in the restaurant it is alwqays dirty, the restrooms are always nasty. I have a family member who works there, the time u have to wait on your food is absolutely ridiculous. Even if ur only ording. A small soda. The way they treat the employees is sickening. The time on their schedules, is NEVER the time they get off.it is the managements problem.maybe they need to hire more people for the store.the management there is really needss some more training on everything, cleanliness attitudes, r very rude.and take advantage of the stong hard working employees and let the slackers keep slacking. That does not look good for your store.. when someone waits 10 mins for a milk shake, I find that ridiculous. And when someone has to wait on a employee to come out because management will not let them off because other employees are late the management should step up and handle the sit isn't the one who is workings fault

I am an employee of a Steak N Shake in Indiana. I fielded off a couple of attempts by a member of management to "cop a feel" and since then I have been given between five and 15 hours a week, doled out in split shifts where I work two hours am off two hours then work two more. They have me driving in today to work for two and half hours. I wont even earn enough for gas money. Steak N Shake as a company may be fine but this particular store is obviously disreputable.

I go too the woodriver illinois steak n shake and i just love everyone there every ones always happy and being friendly makes me go in there and think of them as a family they also make the customers feel like family.. a bunch of hard workers i can give names of all of them just wanted to make it a point to put that out there WAY TO GO WOOD RIVER STEAK N SHAKE YOU NOT COWORKERS YOUR FAMILY!!!! i LIVE IN ALTON AND DRIVE THERE TO EAT THAT SHOULD SAY ALOT

Two workers at Steak n Shake restaurants in Georgia are suing the Indianapolis-based burger chain for allegedly failing to pay minimum wage and overtime to hourly employees. The lawsuit, filed Monday in a federal court in Georgia, seeks class-action status against Steak n Shake Operations Inc. Plaintiffs Justin Beecher and Priscilla Cain are current Steak n Shake employees who have worked in various positions, including as servers and trainers. They claim the company directed restaurant managers to adjust the hours of employees who had worked more than 40 hours a week to avoid paying overtime. I you have not received proper compensation from a Steak N Shake in the United States, contact Diane Cherry, Esq. at (770) 444-3399 today to join this lawsuit. www.cherrylawoffice.com

A young new acquaintance of mine invited me to visit them working at Steak & Shake. Feeling a bit under the weather, and stuck at home all week, I decided to do just that. So, I come in, am warmly greeted and start checking out the menu. I'm not feeling all that well, but am enjoying the company. After a bit of a chat & share of a couple of old off-color jokes with one of the employees, I realize that I don't feel well enough to eat and that dining might make me embarrassingly & regurgitatively ill. I humbly step outside to get some air as it is cold outside, refreshing. I have no idea what time it is other than very late and after midnight. I stand there for a minute or two as two police officers enter the establishment. A couple of people come in from an establishment next door and state it closed and called "last call". I now know it is 2am. And then it hits me - wham! Stomach cramp. Not good. I kindly wave goodbye to wait staff and head to my vehicle to sit down comfortably for a few moments. I start the vehicle and turn on the air, check my phone, take some deep breathes, and then decide to head home. As I am getting ready to back out I notice that I am unable to put the vehicle in reverse as the two police officers are behind the car heading my way. And then here they come, they light up my vehicle and an officer decides to check my driver's license and make chitchat with me. He let's me know that he is issuing a trespass warrant as he's had a complaint from one of the employees.... "Don't come back?!?" I'd given a friend of mine a gift certificate for Steak & Shake a while ago. Good burgers and good shakes. Now an employee decides to make sure I don't spend any money where she works?!? Fine by me. I can do this easily... By the way, that college kid in their trying to earn money for school. She can thank the kind officer for recession & poverty. I'm pretty sure that makes GOOD business sense... No customers, no money. Where in God's name do we find these profit-killing chuckle-heads in uniform?!? Bye-bye Steak & Shake...

To whom it may concern, This past Thanksgiving holiday week I happen to be driving past one of your restaurants when I noticed they were open. I COULD NOT believe this was true, so I decided to take a closer look and in fact there were people working on a day that should be enjoyed with family & friends. I find this extremely disconcerting considering that these people are left to suffer a work day while most of the United States are off work for this day of rememberance. I thought to myself as I pulled through the parking lot, these people have family they could be spending time with & instead they are being made to work at a restaurant which had ZERO cars or customers inside at the time. I also thought to myself, I wonder if the corporate employees or those in upper management were required to work as well. (I tend to think not) Apparantly Steak N Shake has it's priorities completely backwards as a company, apparantly they need a good lesson in company morale & business ethics! I am also quite sure they made the positive numbers we all try to reach in business, but at what expense? To keep people from being around their families on Thanksgiving? I certainly believe that this will propbably will go no further than it needs to as complaints go, but I hope in my heart that someone, somewhere up the chain has a conscience to send this STRAIGHT TO THE TOP! Because if not, Thanksgiving and the holiday seasons have lost and so have the people who are not able to spend this time with the people who mean the most to them. Signed, A VERY CONCERNED AMERICAN

I hate to be writing this, but the Steak and Shake in Clarksville IN is awful at night. I went thru the drive thru and just wanted a simple turkey club and what i came home with was not any sandwhich on the menu. A simple turkey club has turkey mayo bread beacon tomatoe and lettuce....a 5yr old could make this. I came home with a sandwhich with a small amount of turkery no mayo, but instead that orange sauce that they put on that melt thing. No lettuce nasty beacon and the only thing they got right is that i didn't want tomatoes on it. woooooo A for effort (enter sarcasm here)

I went to the steak and shake in roswell ga and got treated like I was nothing people calling me black boy and the waitress yelling at me as if I was a slave.mangers going out with their workers letting them talk to the color guy like he was not even there wow I said if I didn't order and got my food st that time I would have left someone beds to look into that.thats really miss treatment on a person ment go back there

Concerning Steak n Shake's TV ad about a broken penguin and bribing children: "what penguin?" equals a "LIE" and teaches children, wrong behavior. Lying, Cheating and Stealing, not only is against the law, it is against my moral code and I "will not patronize" a business that promotes such behavior, no matter how subtle. I'm sure Steak n Shake's advertising staff, thought that the ad was cute, but it is very improper. Children are watching!

Too all...reading all these complaints has given me indigestion..as a former restaurant manager I can easily say 99% of all of you have never worked in a restaurant...If you did you would not complain about every little thing..Does anyone know what happens to your food if you are complaining? lol...My guess is all or most of you morons are after free food and/or free gift cards..I have seen it before..complain about the meal..get the meal free..call corporate..get more free..all of you make me sick..whats to funny is people keep going back and continue to complain about everything...think about this..i personally have done things to burgers when people complain..once a store knows who you are look out! lol...good luck next time you complain!

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