563 Reviews For Steak n Shake Headquarters & Corporate Office


I visit a Steak n Shake in I'Fallon IL; and Boi could I say it was the best. It was .nice n clean every server help out each other but I also feel in love with my server I had her name was Danielle Curry and she kept a smiled on her face the whole time made me feel like I was at home and I was just so comfortable. I will visit this steak n shake again

Steak and Shake in Richmond KY.has really went to the dogs.For one don't go and eat there Late night because you might get caught in a transaction gone wrong.The African American manager I guess you call it can't work for running out the doors to smoke his pot.I said what the heck Hun lets try and eat there during the day.Even more sickening our poor young server was being followed by A manager named named Chris like A dog in heat.The restaurant was right down nasty unclean staff not all but most.Foul language at the drink station with sexual discussion's.I mean seriously was I at a strip club or family dining.I loved eating at Steak and Shake for years but this new management team is a joke.

Just made a second visit to the brand new Steak & Shake location in Covington, LA and I can say with absolute certainty that it will take an act of God to get me to spend another cent at that place! My first visit took 40 minutes total to get food and the second over 50 miniutes. I know that the restaurant is new and that people are all excited to try the food to see what all the hype is about, but let's not pretend that this is a brand new concept. Steak & Shake has been around for a while and at this point should have a handle on how to open up a new restaurant! All they're making in burgers, fries, tenders, shakes... What is so complicated? And let's not forget to mention that there are 20 or more employees inside and not one (including the manager) knows what is going on...!!! Save your money and your sanity and visit your local Burger King, Mc Donald's, Wendy's or any other local fast food place!!! You'll be gald you did...

I am sitting in the Steak n Shake at the Sanford Mall in Sanford, FL. The salad I ordered was watered down, the waitress didn't check on us til the end of the meal, we never got refills on our drink, thw dries were cold, & the cashier was playing hostess, so we had an extremely long wait to leave. The salad was taken off the bill, but the manager never came to talk to us. A totally poor experience. I don't recommend this place to anyone.

A friend an I ate at the Steak and Shake on Outer Loop last evening. We both had a coupon for the steak burger dinner with a shake and 2 sides for 5.99. We were ask if we wanted cheese on our burger. We ask if that was included on the 5.99 coupon and she said yes. We then ask which shakes were included on the 5.99 coupon and was told any shake. I ordered baked beans as one of my sides which looked like they had been under the heat lamp all day. The burger tasted like the grill had not been cleaned for awhile. When we went to pay for our meal we were charged 7.49, not 5.99. Seems we were given wrong information about our meal. We were told we ordered a specility shake which cost more and cheese was an extra charge. We explained to the manager what we were told and she said you pay for what your ordered. We have several good eating places in the area of Steak and Shake so we will be eating at one of those in the future. No more Steak and Shake for us and forget the coupons as they have too many loop holes to be worth while.

I have been a constant customer of s&s for 20 years-decatur, ill. The people who work there are among the best. Fast service, courteous and friendly. The store is well maintained and clean. Having said this I am sad to say the food quality has continued to decline to the point that I am no longer a steady customer. A cup of chili is now 1/2 to 1/3 - a bowl is a cup. The meat pattie is pressed so thin its like crispy tissue paper. I could go on but you get the drift. I think the new heads at corp. are raiding an old well established chain for all it,s worth.It started quite a while back. I also don't think they care what these blogs say. Am I after free food No, just good food and being sad!!

My daughter worked at the Altamonte Springs restaurant in Florida. THe place was so unorganized she quit after only 3 days. We are still to this day trying to get paid for the measley 3 days she worked....Ridiculous...just another reason why not to work there.

would like to know is there anyway possible to get a steak-n-shake in the Hampton Georgia 30228 area I love eathing there but have to drive 20-25 min to get to one. their is a a lot area ther to build on Please please please look into this . I think your co will do very good in this area .

If I could give a negative amount of stars for the service and food we received at Steak and Shake in Youngstown, Ohio this evening I absolutely would. There is no management with any type of qualifications that work there. We were seated immediately, never ever did anyone come to our table to take our order, my husband had to go speak to the manager who sent someone over to the table. She took our order, which came to our table completely WRONG and then she laughed and said Oh that could have been my fault. NO MANAGER addressed this situation, you have LOST our business! Not that I think that it will matter but it does to us, and we will let everyone we know they also should not spend money in a restaurant that is run in this manner. Your company sucks!

The location at 2700 S Semoran Rd in Orlando, FL 32822, went there at 12:30 am on 12/24/11 and the person at the girl at the window was extremely rude that I would not allow her to serve me if it was the last restuarant open on earth. She needs to be fired, uncaring, rude screaming through the speak and slow. Get a grip steak n shake it's the customers that pay your SALARY!!!! You need to correct hiring low grade uneducated scum.

Richmond VA Brand New Location Is Horrible! Wait over 55 minutes, Food wasn't able to eat, Lack of Managers communication nor having a clue how to handle any situation(s), bad when other managers put other managers down or have to continue to apologize for thier bad behaviors! When you say or do things that make your guests or children feel uncomfortable it no longer is a place you want to take your family and especially your children. The attitude and how your treated go much further than even how the food is, however the food isn't Anything to brag on at all & honestly don't know why they put two burger places right beside each other and honestly the owners of McDonald's should check into to that cause its not only wrong but know at first it hurt their business just cause we even went there instead to see, but I really wouldn't worry too much cause anyone with good sense and morals will return to McDONALD'S with no problem cause at least they do try to make things better & treat customers & especially children with respect! Here in Va we need to take a stand cause this company doesn't have many stores and this is the first in Va---like this say bye bye As for the full story to what all happened will come out, but for now we have filed a former complaint as well do not feel we can speak openly at this time due to how they retaliated already, however be looking for a much more open update when we are allowed to tell our story.

I just drove 40 miles 1 way to eat at a 24 hour Resturant. And you were closed! Really, your marketing is focused on the 24 hour business model. So.. What should I think? Thank you. Terry R. Caldwell 304-552-4058

Was at the Steak n Shake in Mattoon, Illinois tonight. Not very busy but sure slow. We ordered food and shakes. The food came and was eaten but the shakes never showed. The girl was waiting on just us and the table next to us (who were also perturbed by lack of service) was pretty non-existent. We proceeded to check out to see our shakes sitting in the station and half melted. We asked to speak to a manager who seemed a little put out to have to deal with us. We have already stopped dining in Mattoon over the business lunch hour because things are so slow but was amazed tonight when they couldn't even get the shakes to our table.

The steak and shake in Machesney Park, IL has HORRIBLE customer service! They also serve old, nasty fries and have messed up my drive thru order numerous times! I do not recommend eating there!

Hello I am currently an employee at the Cookeville steak n shake in tennessee I am writing this complaint to talk about the slave labor I have to do I have worked for the past 9 days straight worked late to clean up the store friday then had to come in first thing in the morning on saturday when my manager who makes the schedule knows i will have to stay late to clean because friday nights are very busy for the past 4 weeks iv had to work without a break these shifts have consisted of 8 hours and a 14 hour I refuse to be completely worked to death I go home just to sleep and work then next day everyday for the past week and a half i dont even have a day off scheduled then the manager who came from another store comes in drunk and tells me if i go down you are all going down with me what kind of management is that? sns is suppose to be a CLASSIC AMAERICAN BRAND WHAT IS AS AMAERICAN AS WORKING YOUR EMPLOYEES TO DEATH!?

Hello I am making a complant on your store in Richmond In. Everytime I come in the restaurant it is alwqays dirty, the restrooms are always nasty. I have a family member who works there, the time u have to wait on your food is absolutely ridiculous. Even if ur only ording. A small soda. The way they treat the employees is sickening. The time on their schedules, is NEVER the time they get off.it is the managements problem.maybe they need to hire more people for the store.the management there is really needss some more training on everything, cleanliness attitudes, r very rude.and take advantage of the stong hard working employees and let the slackers keep slacking. That does not look good for your store.. when someone waits 10 mins for a milk shake, I find that ridiculous. And when someone has to wait on a employee to come out because management will not let them off because other employees are late the management should step up and handle the sit isn't the one who is workings fault

I am an employee of a Steak N Shake in Indiana. I fielded off a couple of attempts by a member of management to "cop a feel" and since then I have been given between five and 15 hours a week, doled out in split shifts where I work two hours am off two hours then work two more. They have me driving in today to work for two and half hours. I wont even earn enough for gas money. Steak N Shake as a company may be fine but this particular store is obviously disreputable.

I go too the woodriver illinois steak n shake and i just love everyone there every ones always happy and being friendly makes me go in there and think of them as a family they also make the customers feel like family.. a bunch of hard workers i can give names of all of them just wanted to make it a point to put that out there WAY TO GO WOOD RIVER STEAK N SHAKE YOU NOT COWORKERS YOUR FAMILY!!!! i LIVE IN ALTON AND DRIVE THERE TO EAT THAT SHOULD SAY ALOT

Two workers at Steak n Shake restaurants in Georgia are suing the Indianapolis-based burger chain for allegedly failing to pay minimum wage and overtime to hourly employees. The lawsuit, filed Monday in a federal court in Georgia, seeks class-action status against Steak n Shake Operations Inc. Plaintiffs Justin Beecher and Priscilla Cain are current Steak n Shake employees who have worked in various positions, including as servers and trainers. They claim the company directed restaurant managers to adjust the hours of employees who had worked more than 40 hours a week to avoid paying overtime. I you have not received proper compensation from a Steak N Shake in the United States, contact Diane Cherry, Esq. at (770) 444-3399 today to join this lawsuit. www.cherrylawoffice.com

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