592 Reviews For Sprint-Nextel Headquarters & Corporate Office

sprint custmer service sucks .... and they are a ripoff ...

Lawsuit

I called sprint customer service to ask why my bill was so high. The very rude lady on the other end said it was a reconnection fee and argued with me until I hung up. She called again and I told her if she doesn't leave me alone I will file a lawsuit for harassment. She then sent me numerous message saying this is a free sprint test message. I'll see you in court sprint

Scammed

This company needs to re evaluate their morals!! Knowing work was going to slow down, I called four months ago to lower it. Very nice young man. However, our bill was increasingly more!! With less data!! I finally got someone to explain to me that nothing changed except losing my upgrade and being charged fees to do so. Also I was paying for insurance I NEVER asked for and apps I NEVER approved. They'll take off2 months of the insurance, I'm on my own for the apps, and they'll change me back, give me my upgrade back, and charge me ALL the fees again to do so!! 5 months of my life I've been dragged on hung up on and bs'd out of my money when I simply asked for help!! If anyone at sprint reads these id love an explication!!! Look me up!!!!

Sprint Reps Lie & steal your Money

Nobody knows what they are doing at Sprint! They lie to you and you have to explain your situation over and over again to all 100 people you talk to. I wish I never switched to this company and not to mention the poor service, dropped calls and poor web access.

illegal practices

Not only is the service awful if /when it works, the customer service reps use illegal practices to cover up their errors. I have tried for 2 days to get answers as to why my device was remotely accessed without my permission and I continue to be transferred with no answers until I am disconnected. After termination of my contracts I will be seeking legal council to continue in my efforts to get answers.

SPRINT Misrepresents

Pleae be aware that Sprint is dishonest and does not tell potential consumers that they can buy a nice phone but that phone will not work. The data will almost never work. Then to add insult to injury when you try to return the device the store you buy if from most likely will be an affiliate and claim they are not sprint and they do not honor Sprint Promotions on returns. They give you the run around. When you try to return the device to their Sprint corporate store you get the run around there too. This is by far the worse service and experience I ahve ever experienced. Only matched by T-Mobile. We pay premium prices for services from Verizon and AT&T because we do not get hassled. Returns are easy....and headache free.

Complaint

Sprint does not take ownership of their mistakes.

Living a life of dreams

your commercial is driving me crazy. The lyrics are ok but that strumming guitar sounds like a 3rd grader. I grit my teeth all the way through it.

Totally USELESS

NEVER, NEVER, NEVER use sprint!!! or go to any of their franchise stores. There's a company morewireless.com which goes back to Western New York wireless here In upstate New York - lie, cheat, steal, fraud only begin to describe this Sprint franchisee. And absolutely do NOT deal with the Eastview Mall, Victor, NY store or kiosk...

sad

Spriomer. Service. Is lazy or incompetent al you get is the runaround. Lied to by all service reps. They should all be fired.

Will never use Sprint

Your current commercials with FRAMILY are the worst ever!! If your people can come up with this garbage I would never consider using your product.

Rude service rep

Sprint was known for worst customers service which improved a few years ago. The company was able to regain the public trust by improving their customer relations. It didn't last long because they reverted to the old routine of mistreating the customers, charging them unreasonable fees, and lying to them. That's why I switched. The representatives are too bold with their impertinence. I had enough. Sayonara sprint

terrable company

Switched to sprint cause I was told buy the sales person they offered service to my location that was a lie My bill was $347 for roaming. Tried to call corporate off all numbers have been disconeceted I was told I would receive a call back many time never did I once receive one Staw away from this company

sales reps trained to lie

sprint is rated a o in my book , but a rating of 100 for all the lies the sales rep give to new customers, so Please stay away from Sprint. does anyone every tell the truth in this world today, i guess not they just take your money and offer very bad service.

sprint the worst

We have been complaining about the service in the Mpls / Burnsville / Eagan, MN area for weeks. We have been on the customer service chat line and promised the "identified problem" would be fixed by Nov 15. Everyone on our account - still dropping calls on a regular basis. When is someone at Sprint going to elevate this to a higher level.

Coming soon

In a very short time there will be a Facebook page called........."Sprint horror stories". I am living one now and it's a doozie. Three defective phones in 4 months and that's just for starters

Bad Use to be GOOD

I have been with Sprint forever from NV back to Illinois and nothing but problems w/customer service poorly trained you have to explain over and over and they still get it wrong. I keep getting credits for their mistakes rather have good service. Next no long time customer discount but if your a big corporation they give them the discounts next poor phone selection. Need I say more.

Worst service

I have been with sprint for about 11 yrs and its getting worst by the day. Every time I call I have to explain everything all over again then they transfer me to someone apparently high then them (customer service) and here I go again explaining. So many drop calls, no network available, not able to get on to the Internet, can't send messages, can't receive phone calls but they tell me that nothing is showing that I was having problems (really I am lying). I wanted out of my contract because of the issues I am having and Sprint tells me that I have to be having trouble for 3 months before they can do anything. Oh, 4G won't be available for another 6 months, sorry Spint should of updated long time ago. No wonder so many are leaving to other companies. Don't sign up to Sprint......

I think they are the worst

they have took my money and i never receive any service . NOW Sprint have sent me a bill. I keep getting the run around.i

Bad Service

Customer for 20 years. Keep getting pushed to a sprint store and calling Sprint Service unable to keep my discount. This is the worst service I ever seen, surprised there still in business

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