Sprint-Nextel Corporate Office | Headquarters Phone Number Overland Park KS

Sprint-Nextel Corporate Office | Headquarters
6200 Sprint Pkwy Overland Park, KS 66251
(913)624-6000

Reviews For Sprint-Nextel Corporate Office

louise halsell

4/8/10

We have been with Sprint since 1988 and have loved the service
provided but now that you have this touch thing we have found
It is very hard to get service and now that my daughter's safety
is crucial I am very disappointed in Sprint

Michelle lives in New York (917-548-4996)
She has Multiple Sclerosis and has a difficult time getting around
She has made it to her local Sprint store and exchanged out several
of these touch pads phones but they all have failed very fast.

She tried to switch to another kind but could not.
Today she made it to the Sprint store and told she had to come back
tomorrow to pick up another phone.

Even if she paid for delivery they refused to accomodate her needs

So please institute a policy for the disabled to use your services
because this is extremely frustrating and my daughter refuses to complain
but it is I who has to hear about the falls and the pain she has and I
who has to worry if she will fall into the path of a subway car.

Thank you
Louise Halsell
330-535-2633 cell-330-926-8617

Jacqueline R. Wasson

4/8/10

Dan Hesse,
I have been a sprint customer for I don't know how long but a long time. However that will come to an end when my plan ends in January of 2011 and I wanted you to know why. Your Supervisors don't seem to care. I go to pay my bill today and much to my surprise it is $300 plus dollars. I look and I am being charged a $140.00 roaming fee. I have never roamed on sprint since I started with your service and if my phone would ever say I was roaming I would hang up. I am currently sitting on hold after now speaking to my 3rd person. Her name is Vita Smith she is unwilling to remove all the charges even after I asked her to look at all my bills and see that I have never roamed since I started with sprint. She is now trying to investigate and so now she will have to get back to me. Then they are telling me I was roaming in Dallas. Does that seem right to you???? I have been in Dallas and used my phone many of times and have never incurred a roaming fee. Unless this is resolved I will be leaving sprint when my contract is up Never to return. I assure you I won't forget as I have a memory of an elephant and I am furious. Sincerely,
Jacqueline Wasson

Tyvincia M. Broussard

4/30/10

I am currently a Sprint customer and have been for a year now.. I know that no company is perfect, But, Sprint has disappointed me each time I've needed them. My Sprint Instinct phone was recently stolen.. When I received the new phone from Asurion, I spoke with a representative from Sprint and he "supposedly" sync my old contact book with my new phone and said it takes up to 24 hours to reach the phone. IT NEVER CAME! By the time I called a representative, she informed me that the representative made a mistake and that my contacts were no longer available. THEN, she tells me she can only credit $50.00 music credits back to my account.. I had nearly 200 songs on my sprint phone that was stolen! Why can't I get all my money back? I dont understand why she had NO RECORDS of the amount of songas I had, when the songs were purchase from Sprint Music Store! HOW COULD YOU NOT HAVE RECORDS OF THAT, BUT WHEN ITS BILLING TIME, YOU HAVE RECORDS OF EVVVVERRRRRRYTTTHING I DID! So therefore, FUCK THAT CONTRACT! I'm going back to T-MOBILE!

Rebecca Cord	5/10/10
As far as getting addresses and trying to change or terminate services Sprint-Nextel - which I have used for 8 years is horrible. I can't find or get in writing anything. The State of Texas and The State of Minnesota are sueing Sprint.

mike henry

5/27/10

Dear sprint corporate office
May 26, 2010
My wife and I are currently sprint customers and have been for a while. I know that no company is perfect, but sprint has disappointed me each time I’ve needed them. I have a complaint about my phone that I have exchanged more than anyone should over a short period of time. I have spoken to your customers’ service department on numerous occasions and I haven’t gotten anywhere. I’m sorry to say that your department heads have been very unprofessional to me, and there action has been aggrieved. I was told on May 21, 2010 that I would be receiving an air bill to send this phone that is not working properly back and that I would be given another phone in exchange for the broken one, but that didn’t happen. I called again on May 24, 2010 and a young lady was very professional and tried to help me the best she could, but I was told that I was put on a list called the VIP list, which turns out to be not a good list. I’m not sure why this happen, but I would like some feedback from one of your top account managers regarding account number: 114216589. I would like for sprint to contact me ASAP in writing per email: bigm2424@yahoo.com and or by phone at 916-770-889-8795. I have lost income because of my phone not working properly and would like this matter solved ASAP. My wife and I have been loyal customers and would like to remain in good standard with sprint, but after our contract is up we are going to have to move our phone services elsewhere. I would like to thank you for taking the time out to address this matter.
Sincerely yours,
Mike Henry

alan stevens	5/28/10
Everything about this company is less than poor. They fail to take into account their customers needs. And now you know why the company is loosing customers and is headed for complete failure. And I have been wit them over 15 years! I couldn't even get a new phone for my wife for a reasonable price after our circumstances changed.

Darnell White

6/1/10

I have a touch screen phone and the device is HORRIBLE. The customer service is not helpful cause they only can do so much. The insurance company we have want to only send out phone they think they fixed but after a few months, they start acting up again. I am a great paying customer and gets the run around since I'm a old customer. New customer are treated like royality since they are new but it's all a game the cell companies are playing with the cunsumers right now. Trying to contact a Regional Manager and still having problems with that information. Can someone from the coporate headquarters give me a call if you call can find time (281)788-4718

Kevin M Morrissey	6/1/10
With all the trouble I have had the last 3 months with the billing department you really do not want me to write a review here.

Kevin M Morrissey	6/1/10
With all the trouble I have had the last 3 months with the billing department you really do not want me to write a review here.

walter young	6/10/10
This is my third blackberry from sprint

Ian Ritchey

6/10/10

I must say i can from T-mobile to sprint with the expectation of better customer service and respect from the company, i should of relized that since coming to sprint i have had to call the customer service line over 2 times each of the first 6 months have had 5 phones 2 were defective

I have spent almost 4 hours today alone on the phone trying to get the right replacement phone but i get excuses and nothing more or better it will be there when it gets there. thanks for the great customer serivce

Kristina Jenkins

6/11/10

To whom this may or may not concern.I would love to say I have had the pleasure of being a loyal "Sprint" customer for many years, but.... I have only been a dissatisfied customer and a very new one at that. I was with "T-mobile" for over 10 years never had a care in the world. I could call at any point day or night and I could speak to someone with out the 30 min hold times I experience with "Sprint". Also if had any problems they were VERY fast in resolving them. I wanted one of the new data phones and the one I wanted wasn't offered by tmobile yet, so I switched to sprint. That's where all of my troubles started. I started service with sprint on 3/15/2010 (everything data 450) I added a line on 4/19/2010 I keep being charged ridiculous amounts, and no one can tell me why. I talk to 3 ppl and get 5 different stories. Drop the ball much? Not to mention my new phone is the biggest p.o.s!!!!!!!!! Drops at least 3/5 calls, hangs on on ppl on its own, says call not allowed several times a day. WHY CANT I GET ANYONE TO HELP ME OR NOT LEAVE ME ON HOLD FOR HALF OF MY DAY. WORST MISTAKE OF MY LIFE!!!!!!!!!!!!!

I promise I will rally up every sprint customer and go to the news. Maybe then you will want to help
Krys 407-949-1532

Robert Hopkins

6/14/10

I have been with Sprint for many years. I have a total of four phones on my account. The Palm Centra is nothing but JUNK.. Sprint has told me time and time angain that they know there is a software issue but will not change out the phone. Just want to keep sending replacement Centras, that they KNOW have bad software. They have stopped selling them to there new customers, but will conteniue to give them to there current good standing customers.
To that I have to say.... December is when my contract ends.... MERRY CHRISTMAS to SPRINT.. you have succesfuly ran ANOTHER GOOD customer off.

SPRINT SUCKS... DO NOT USE THEM.

Miriam Kirk

6/17/10

I am a long time T-Mobile customer- in fact over 10 years. When the EVO came out, I thought about it a lot and decided to test out Sprint, even though I had been warned of the less than quality customer service. I went ahead and jumped on board. WOW was that a huge mistake. All I can say is that Thank God for the 30 days to leave without charge. I not only brought my line but my whole family-MISTAKE. I purchased 4 EVO's. All the phones work great except 1 phone. I have had the updates sent to me dozens of times, told to go back to the store, asked by the store to visit a "Full Service" store located 20 miles from my area as they had "diagnostic" equipment that my home store didn’t. After all this I contacted the 800 number told the associate manager (retention department) my issues. She called the store, told me not to worry she would take care of it. After a 20 minute hold she suggested that she could not help, but rather I should speak to the store manager and remind him that Sprints policy was that you could do 1 exchange, either for the same phone or another one I was told by the sales person that I purchased the phones from that if we had any issues with the phone that the phone would be replaced with a new one. She also said it would be noted on the account and the 30 days would be extended. Because of the order situation, where would I be put on the list, she replied at the top. I called the manager on Tuesday as suggested, because remember your retention department could not get involved. The manager told me that I could come back in and he would check the phone himself. I told him that I have had the phone checked over and over and run around like an idiot and just wanted the phone replaced. He said "OK" but you know they are on order. I said when you would get more, he replied you never know. I asked him what happens if it goes outside my 30 days. Richard (the manager) replied it’s not our policy to extend any time. He did agree to put me on the top of the list as he would honor the salespersons word. He also told me that after 30 days any other issues would be handled by technical support not the store. Well as it would I just decided to call the store 2 days later to inquire if they received any phones, I was told yes. I asked why I was not called. I explained to them that I was to be on the top of the list. Chelsea proceeded to tell me that "we don’t put anyone on the top of the list" I told her what Richard said and she said "Oh well I don’t know anything about that, I was off." I asked her to please tell me where I was on the list and she responded "We don’t put numbers on them and I am not counting them"
I then called the 800 # again and was told that they would contact the store and see what was going on. When Sheryl came back she told me that Chelsea told her the same thing and also that accommodations had been made for me before, by "holding" 4 phones for me. I explained to Sheryl nobody held phones for me. I put my name on the list and 4 days later I got a call and went to the store within 3 hours of the call. Sheryl also proceeded to let me know that there was a personality conflict between me and Chelsea, she wouldn’t say what Chelsea said, but said that I can only say you two do not get along. WHO CARES IF WE GET ALONG? I AM NOT HERE TO BE HER FRIEND!!!!!!!!!!!!!
Sheryl proceeded to tell me that she would handle the case from here and make sure I got another phone. I expressed to hear what the store was doing was to wait till I was near my 30 days and then they would get me another phone, so that if anything else came up they would no longer have to "deal" with me. Can you believe it? I have called customer service multiple times and -updated the phone, updated the prl, told countless times by Chelsea that the "network is down" I even walked into the store with my phone that displayed a network error. I tried to show it to Chelsea and she dismissed me and
proceeded to say "the network is down” I am a customer spending over 500 a month, and getting this kind of customer service is unacceptable. The store disregards me and is dealing with me -emotionally. If I am bad customer they should do whatever they can to accommodate me and make sure I am happy. Who cares if I get along with Chelsea? I am a customer; we are not here to be friends. I am paying for a service and she is there to provide quality service. I am so upset with all this and the fact that your customer support-retention department is unable to help and that personalities and “like" "don’t like" you is allowed to play a part is this. I want Sprint to know that I will be packing up the phones and returning then and cancelling all accounts. I asked over and over to speak to someone above the store level as; personalities should not be a part of any decisions. Whether the store likes me or not is not of any issue. I hope that Sprint learns a lesson from this. I now take credence in the reviews where Sprint is always at the bottom of list for its poor customer service. Your customer care department /rent ion has no ability to do anything. Their hands are tied. I think it is deplorable that an employee’s emotions have been allowed to play a part in this issue. I cannot believe Patricia with whom I spoke to on Monday also refused to help because what the employee’s review of my personality is/was. Good bye Sprint.
Great phone- poor customer.

Jami Norris

6/17/10

To whom it may concern I have been with Sprint 8 years the customer service hasn't been great but the service was good and my plan was inexpensive. In April I renewed my contract and bough new phones for me and my husband (the samsung moment) on the 5 of June my husband was having a problem with his GPS so we went to a Sprint store. Our first mistake they said he need his software updated and offered to update mine to. When I got my phone back my power button didn't work and the internet wouldn't work so I went back to the store. After 2 1/2 hours they told me the phone had failed an radio frequency test and after replacing the screen and slide with a new one it still failed. I later found out they don't get new parts for phones. They told me they would replace my phone but with a refurbished phone. I have had there refurbished phones before and know they are nothing but trouble. I went in to the sprint store nothing was wrong with my phone they offered to update it and by the time they we done with it it was the equivalent of a paper weight couldn't make calls couldn't get on the web couldn't even send text messages. I didn't feel my brand new perfectly working phone should be replaced with a refurbished phone because they broke it. They told me my phone wasn't new it was over 30 days old and they were not going to give me a new one. I asked to speak to the manager and was informed she was out of town for the next week. I asked to speak to the district manager and was told they didn't have contact information they could give out but I could leave my information with them and they would pass it along (yeah right). I contacted another store the next day and believe it or not they gave me a name and number. When he called me back he was so rude I couldn't even believe it ( I now know why the store was so rude lead by example) he told me he was not going to give a new phone I could take the refurbished or let them fix mine then tried to argue with me the competency of his tech staff. Look mistakes happen the bottom line is they broke the phone it should be replaced with a new one. I then told him I wanted the number of his regional manager and phone number and that I was going to email the corporate office and he then wanted to replace the phone with a new one. No paying customer should ever have to go through anything like that they lie and break your phones and don't care. I had already contacted the retention department and was supposed to get a call back because he called the store and they hung up on him. He never called me back and so I ported my number to AT&T and am trying to get my fees taken care of. I would have never left sprint had this not happened had the district manager not been so rude and had the 10+ hours I spent on the phone with customer service been any help. I am now trying to get in contact with the corporate office to relay my experience to them so maybe I can save someone else. When I called customer service tonight they told me there was no way to contact corporate and account services was the highest level of service. I have talked to them many many times and been promised a call back hung up on and told THEY WERE NOT GOING TO CREDIT ME FEES! even thought four other people have said they could and one of them is trying I was just trying to get in touch with that person. Customer service is so rude and unhelpful I don't know how sprint has managed to stay in business. If this is read by someone at corporate I would like to be contacted my phone number is 314-518-9847. They should be aware how customers are being treated.

Michael Setvin

6/19/10

I (Michael Setvin 407-908-) have been a Sprint customer since 2001 and have only switched my monthly plan a couple of times during this period. In the area that I live in I can only get reception by using the sprint hybrid phone. All other carriers and phones are unusable. Everything was going great and I was happy with my plan and service I was receiving.

At the beginning of February of this year I was contacted by a Sprint Representative who advised me she had a great deal for me. She said that I had been a great customer and that my current plan was so old she could offer me an updated deal. She went on to say that the plan I have and the amount of money I was paying for one phone I could get a second line for no additional cost. I told her that I had a nine year old daughter and was in no need of a second phone. She explained that I could have a second phone with the same plan that I was using on my current phone for no extra money then I was paying now. She advised that the cost of the new phone was $149. I told her I could get a phone cheaper and would like to just add the second line. She asked me to hold while she talked to her supervisor. She came back on the line and said she was allowed to discount the phone and give me a rebate and that the total cost of the phone would be $50. She further advised she was waiving the shipping charges. I agreed and she said she wanted to tape our conversation to record what we had discussed. We went over everything we had discussed while it was being recorded.

Within five days the new phone arrived and I activated the phone by calling the customer service center. The phone worked great and I was happy with it. About three to four weeks later I received my next sprint statement. For the past nine years I was paying around $83 to $86 a month. When I opened the March bill I was shocked it was for $443.39. This is where my nightmare began. I called the customer service line and explained to the representative everything I have just written above. I explained that this was not what I had agreed to when I ordered the new phone. First they had charged me full price on the new phone and added shipping. Both phones shared the same plan and minutes. The cost of the new planes were way more then I have ever paid since I had been with sprint and most of the options we had agreed on were not added.

After telling the representative all this information they said they could not help me and they would have to transfer me to another department. Once they transferred me I was hung up on. I once again had to call the customer service line and explain the whole situation again. Once again I was told I would have to be transferred. For the next four hours I was hung up on seven times and transferred eleven times. I talked two three supervisors during this four hour period and no one could help me with this situation except for cancelling the second phone. By the way I was apologized to by everyone I had talked to on the phone.

The next day I called again the customer service line and was transferred six times and each time telling the complete story. I finally called and requested to speak to the corporate office when I was transferred to Anothny Zuvich (254-295-8041). I explained to him the situation I was in and asked him to help. I told him I was not looking for anything free I just wanted what was promised and now I just wanted to go back to my old plan. After two more hours on the phone, Mr. Zuvich advised that he was going to adjust my statement so I would only owe what I would have normally paid and that when the phone was returned all other charges would be taken off my account. He further advised my plan would go back to what I had before the second phone was added. He advised that the adjustment may take a billing cycle to adjust. He agreed I owed $83.20 for this statement which I sent. He set up a return package that would be sent to my house. I received the return package and I sent the phone back.

The following month I received my sprint statement and found that the charges had not been removed from my account. I called Mr. Zuvich and told him what I had discovered and he stated the phone was returned but had to go through a different department before he could adjust my account. After a couple more weeks my phone was shut off for nonpayment. I called Mr. Zuvich and told him what had happened. He looked up my account and advised me that the return of the phone was after 30 days and he would have to put in a claim to approve the adjustment. He called another department and my phone was turned back on. He advised in 3 to 5 days someone from claims would be calling me. I received a phone call from the claims department and she verified my information. I advised Mr. Zuvich I would be sending in $86 for payment on this statement.

On 6-18-10 I received a phone call from sprint asking me to call a 1-800 number. I called the number and was advised I had a past due amount on my account. I explained the situation and he stated he would put a comment in the account that I had called in. On 6-19-10 my phone was shut off again. This was a weekend so when I called Mr. Zuvich I had to leave a message. I then called customer service and was transferred to accounting. After about an hour and a half, she told me my claim was denied and that I had to pay the remaining balance on my account. She further advised they would not turn it back on until this amount was paid. I explained the situation to her and she said they can open the claim up again but would not turn on the phone.

Is there anyone in your company that can really do what they say they are going to do. I have stayed faithful and hopeful that this situation can be resolved but how much patience does one have to endure with this company. I know I’m a small insignificant account but I pay for a service I expect to at least get what I pay for. This has been a four month of pure hell and it does not seem like there is any end in sight. I’m to the point I just want to shut off the phone and say take me to court.

M Ali

6/22/10

June 22, 2010 - Today beginning at 1:20PM it is now 6:03PM and I am still on the phone trying to resolve a poor customer service issue. I have (2) phones on my plan and they both have problems. No one out of the 6 people that I have spoken too have given me consistant information. My last resort was to go back to the Sprint store #466 and speak with the mananger. My husband originally went into the same store at 10AM this morning and they filed and insurance claim and told him the phone would come in 7 days.

I am not understanding how so many people working for the same company has so many different rules and standards of service. As a consumer I brought from SPRINT, I pay my money to SPRINT and I shopped at a SPRINT store. During all of this no one ever says each place has a different set of rules. SPRINT is operating as a franchise and to be told by a manager that basically "I'm not taking the phone back and customer service can't tell a store what to do". That is a issue for me! I can except the fact that the phone was damaged I simply asked for some help until the replacement phone is recieved.

Again I have (2) phones and now I am being told that because they issued me a courtesy credit for my bill that I am not entitled to another one even if my problems is with (2) different lines. On top of this I am being told that I will have to pay $200 early cancellation fee. This is a rip off and I really like someone to contact me.

Michelle Ryan

6/25/10

I have been not only a customer but a former employee of Sprint since 1996. I recently purchased a Sprint Instinct in Feb and have had nothing but reception problems since then. I also got another phone at the same time and it has worked fine.

I continuosly have to turn the phone off and back on just to get a signal and am unable to make calls at all right now. Ironically, the two other phones in my house are also Sprint and work just fine. But now it is a network problem, says the representative... Really, how does the network work for the other two phones?

The part that is even more frustrating than having to pay for service that I can't use is that I can not get ANYONE to resolve the issue! Seriously, I have called in, gotten a new phone sent out to me and still the same problem. I hae been in the Sprint store several times before that and the phone checks out fine. Now they want me to go into the store again to get the new one checked out AFTER I have spent two hours on the phone with them and still can't make a call. "call failed, please try again"

I have told representatives over and over, I just want my old phone back or a phone that I can make calls with. It's not my responsibility to sit on the phone for hours upon hours figuring this nonsense out! Give me a phone that works and you figure it out, thats what you get paid to do, and thats what I pay you for!

I am so frustrated, I am about to cancel my service and eat the early temination charges. I DONT CARE!!! In addition, I am cancelling my Mother's, my Sons and my Sisters phones. I am going to tel my experience on Facebook, Twitter and any other networking site I can find; And then I am contacting the FCC if they can not get me a phone that works!

So tired of paying for service that doesn't work.

BARBRA GAMBLE

6/28/10

I HAVE THREE LINES WITH THIS HORRIBLE COMPANY WAS QUIT RUDE THEY HUNG UP ON HER 7 TIMES.
THEY LIED TO HER INREGARDS TO HER PHONE AND HOW THEY COULD HELP HER. i TRIED THREE TIMES TO CANCEL ACCOUNT ON SAT AND I WAS LIED TOO HUNG UP ON AND TALKED TO LIKE A DOG. i EVEN HAD TO WIRE HER MONEY TO CATCH A CAB THREE DIFFERENT PLACES THAT YOU INSTRUCTED HER TO GO AND WHEN SHE GOT TO THE STORE THE DAMN MANAGER HAD NOT EVEN CALLED LIKE HE SAID. i AM GOING TO CONTACT THE fcc AND FIND ANOTHER CELLPHONE COOMPANY WHO CARES. 616570-1409

ANYA MCPHERSON

6/30/10

I have been with Sprint for a number of years and have billing issues since day one! I call and call about it and nothing seems to be done about it. I know what they are talking about now when I see commercials about hidden fees. I got a phone plan which was not to exceed a certain amount a month. Coincidently, my phone bill would go up about 50 or 60 dollars a month. I finally got that straightened out and now, for some strange reason, I made a payment and they are telling me that they never got it. Mind you, I faxed over my bank statement to their toll free number and to their non toll free number and what do you know???? They didnt get that either. My bank account shows that the money came out of my account and no one seems to know where my money went to. I have been on the phone with sprint customer service department for the past 14 days and still there is no resolution to my issue. To top that off, they are telling me that a phone I had on seasonal standby would automatically be changed over to a plan of their choice. I am utterly disgusted with this company and am seriously thinking about paying close to 800 dollars just to be rid of them. I cant take this anymore and I am soooooo PISSED OFF!

Kristan

6/30/10

Mr. Dan Hesse
Chief Executive Officer
Sprint Nextel Corporation
6200 Sprint Parkway
Overland Park, KS 66251

Dear CEO:

Today, I spoke with four different people-Johnny, Sonia, Abeba, Thalia- who all seemed to read from a script and not actually actively listen to me. Seeing your latest round of television advertisements proclaiming improvements, you do not seem too concerned with customer service. I am very disappointed in the manner of my personal treatment especially with escalation management.

I had contacted Sprint to see if I needed to do anything after my contract expired in May 2010, i.e. I did not want it to renew automatically without my approval, etc. I was told no, nothing else needed done. It was already in my head that I did not need to do anything else so when it was typed that I should speak to a retention representative or cancellation person, it did not register with me to do either. I gave my Sprint phone away and my mother took her Sprint number elsewhere. It never occurred to me that I would receive a bill.

I am paying the bill you sent me only because I do not want it to reflect negatively on my credit. Because of this, I have a very bitter taste of Sprint in my mouth. I will not voluntarily choose Sprint again based solely on this experience. In my opinion, who would want to be treated this way unless they have to join you because of a work program or unless there would be some drastic changes within your operating system?

The unfortunate thing is I loved my Sprint phone. The Lotus was the best phone I ever had. I had been a loyal customer for 4 years. However, if anyone should ask my opinion about my experience when choosing his/her phone service or if I should be in discussion about phones, this experience will be the only thing I will relate as my opinion of Sprint. I am extremely sad, dissatisfied, and disappointed in Sprint and would never want anyone else to have to go through what I did in my opinion.

In gaining my one-time $95.92, you have lost the potential customer revenue from both me and my mother in the future. You have lost the opportunity to get a customer back. If I had ever come back to Sprint, which was a possibility prior to today, you could have had 24 months of $95.92 or $2,303.08. Now, you only get one month and two very unhappy people (my mother is on my plan). That is all completely 100% due to customer service- the unyielding, uncompromising, and occasionally snooty customer service. Your customer service was firm in making sure I knew that they did not want to satisfy me, the customer. Was this situation really worth the negative consequences? Are you listening to me?

Decidedly discontented

Kristan	7/5/10
Sprint responded to my letter above with the date 6/30/10. They are going to refund the overcharged amount and apologized for the way I was repeatedly mistreated. This is what customer service is all about! I was incredibly pleased with the professionalism of the genetleman who placed the follow-up call with me. I would like this added info posted if my above posting cannot be removed. Thank you

Cheryl Laurendeau

7/14/10

This email is in reference to the new HTC EVO's.
I've called your tech dept, but they had no information on how to fix or solve the problem and they informed me that this was/is a common problem with these new phones.
So, I've found the fix for you.

The common problem the HTC EVO user's have been having, is how to download and upload photo's so they can be ordered through Sprint's Picture Mail website. Well, after 3 1/2 days of searching, testing, digging, staying up late and pretty much ignoring our soon to be 6 year old grandson, I have solved the problem. How this information gets to your techs, well, that's up to you all. But, here are step by step instructions for the HTC EVO Picture Mail situation:

(1) send pictures from your HTC EVO to your email address

(2) Open your email -
Click View Slide show or Download All (You can also "download all" after viewing slide show)

(3) Download All - Box will appear with all attachments. Click on "Down load Attachments"
Pictures from your email -- a box will pop up asking what to do with the picture you want to

(4) Save File -- down load folder - Right click on attachment and with JZip(free to download and use) - extract- All Files/Folders in current folder

(5) In your download box, highlight the attachment in the download you want to open.

(6) Right Click

(7) A new box will open - look for "Extract" Click to 'extract"

(8) Save to files/folders and click again- "Extract"

(9) Go to Sprint Picture Mail

(10) Create a new album- save- click on empty Album. In the large box above it will show, "Empty Album" ------ UpLoad Media

(11) Click on Upload Media

(12) Browse --- Find folder with pictures

(13) Highlight desired picture(s) - click "open"- This will send it to the "Upload" box for Sprint Pictures.

(14) Upload from PC - Click Upload

(15) When download is complete - it will say "success" . Close this box. Your pictures will now be in front of you in your Sprint Album details. Click "order prints" and proceed to place your order.

Well, now you know the instructions that many HTC EVO owners are seeking. I know this is one problem many of them are complaining about and it was one of my biggest issues as well.

This was very time consuming, so I would really appreciate a response back when you have a minute. Also, I will be happy to answer any other questions you may have, if I'm able.

Thank you very much for taking the time to read this.

Sincerely,

Cheryl Laurendeau
253-227-9488 (c)

Mailing Address:
P.O. Box 1302
Puyallup, WA. 98371

Dee

7/14/10

well were do i begin... i have been a sprint customer for eons... exceptional customer who pays there bill on time monthly..never been negligent ..Here's A better one i used to sell sprint products.. so i believe i am a dedicated customer. But how is it that i go on vacation to FLORIDA... not even international and couldnt used my blackberry phone for the entire vacation...NOT GOOD!!! very frustrated about the situation.. i am a single parent , have important matters that needed to be taken care of ...and this is the service i get from SPRINT...Very dissappointed in them.. I speak highly of sprint when speaking to friends and i had to endure this .. well to top it off i come home and sit on the phone for half the day speaking to several reps and supervisors and some of the problems resolved , but still dont have complete service..I believe im entitled to a huge compensation for this inconvience..

LBarnett

7/21/10

Writing is another act of futility, obviously. While I concur with everyone above, Dan Hesse and Bob Johnson are evil wizards behind the curtain; they could give you the service, but instruct the gatekeepers to make you go through hell and back PRETENDING that they want to help. At least in Oz, he awarded the gang of four what they needed.
I finally got the customer retention rep (HA- he could do nothing to retain me)to admit that he had a script and that "he was the voice of corporate headquarters."
I wish I had money to take an ad out in the newspaper. What I am asking for would cost the company 50 bucks.
But I have spent days and hours in a new city alone, trying to resolve my problem. NO ONE on the phones can.

MATT

7/22/10

sprint owes me money and they wont give it to me. i called in plenty of times to get help and every time i had to me forced to get mad at them cuz they just dont understand that they make mistakes sometimes and wont admit they are wrong in away. so i got a bill of 252.51 and i called again tonight to see if they will help creidt back the first month of service and late fees and help with fixing my account and they said there vailed charges. so if they can
fix it i would be thankful angain be happy to stay with sprint. but not tell that fixed and account up to date will i even try
matt

Kimberley

7/23/10

Mr. Dan Hesse
Chief Executive Officer
Sprint Nextel Corporation
6200 Sprint Parkway
Overland Park, KS 66251

Dear Mr. Hesse,

As a CEO of a publicly traded company, I am appalled at the level of non service your "Customer Service" and Supervisors. After hours upon hours of not only going in to a Sprint store as well as my husband - who has much better things to do with his time since he is a physician - my phone which was replaced - broke 3 weeks later.

Not being informed that I was receiving a "refurbished" phone and having it stop working in a matter of weeks after paying exorbitant fees in an actual Sprint Store, not having it programmed correctly after the first phone was brought and replaced, numerous trips to Sprint, now, today numerous calls by my assistants and myself, I am beyond done with SPRINT. The R and N should be removed, because it should be called SPIT.

You have the worst customer service I have ever dealt with, your "offers" to replace a phone that I received only 3 weeks ago that stopped working in the middle of important conference calls - and all I am told is that "it will be replaced for free" - well, gosh, thanks, since I have insurance.

No offers of upgrades, no offer of the time and energy and frustrations my staff and husband have dealt with dealing with this BS. We were good customers for over 6 years with numerous phone lines.

I am now seeking other companies to go to and intend on having my legal department get involved if we are charged any cancellation fees especially after all the time, energy and monies spent dealing with Sprint errors and lies.

We were also informed that we cannot bill Sprint for the thousands of dollars in lost time spent dealing with a phone issue because of Sprint's non-disclosure that I was receiving a refurbished POS phone - which I intend on doing in small claims Court or in Superior Court here.

And I can promise you this, I will tell everyone I know NOT to go with Sprint. You are the worst, rip off, unhelpful company I have ever had to deal with in any business matter.

Account: 255893100

Mike Spitler	7/26/10
Sprint Customer Service sucks, I am a new customer and have been through 3 Sprint phones in under 2 months, This is the worst customer service ever!!!! I hate Sprint and will be switching very soon to Verizon or AT&T.

carrie	7/29/10
I hate sprint! I have chanel 9 news investagating there services maybe u should contact them if u r having problems as well.. Email him at todd.ulrich@wftv.com and tell him how bad ur sevices has been with sprint.

shawn	8/3/10
My new 2day old I1 phone from telesales is defective but to get a new one I need to pay 188.00 again and three to seven day they will give me a credit on my account. They said they can’t help after 7 hour on the phone being bound back and forth between departments. 708-272-0209 They have lost me as a Customer i have been a customer for 3 year.

Sharon Norris

8/4/10

I use Sprint wireless connection card. I have been for over 2 years and recently got a new connection device. I have a letter in writing that says that my account will remain the same as my original contract--unlimited use for $59.99 per month. I have a copy of the letter in which I asked the question and a copy of the letter saying that there was no change in my contract. I then got a bill for several hundred dollars and it says that "Sprint changed my service plan". This after I made it very clear that I did not accept any other plan and would not renew if the plan changed. To top that, I got an email saying that they can't email me because my address has a defect---??? what? I think my next step will be BBB and the local TV and then a lawyer. I don't have a land line to call and very few minutes of cell phone time. I used all of that time last month on hold with Sprint. All I want is to get this straight. I have written several letters and get no response. Either give me that contract that the letter says I have of cancel my contract and take your device back with no fee. I have not been able to attend my on line classes or do any research. I did not ask for nor did I accept any new plan.
I have never dealt with a company that either has the representatives outright lie or don't have a clue as to what the company offers.
No wonder everyone says to stay away from Sprint.

Jacqueline K	8/9/10
This has been the WORST company I have ever worked with. Lies, poor customer service and supervisors who simply don't care.

Marchael Johnson	8/9/10
The sprint products (phones) are great. Sprint customer service help is awful. But customer service anywhere sucks these days because the people who are placed into management positions know nothing about training their staff nor servicing people. What a shame!

Andrew Maravola

8/10/10

Let me start by saying that I to have been a long time customer of Sprints. For the most part I had been happy with their phone service, and have stayed loyal. However this last week has been unbelievable.

I have 2 seperate accounts currently with them, totalling 7 lines. One is a business account, the other is a personal. I have a new company that I have started and was debating on staying with sprint, or moving on to at&t. I like the Iphone, but am willing to stay with sprint if it makes sense. So I call sprint to find out when my contracts are up. I explain that I was interested in the new EVO phone and had several upgrades available. I also wanted to pull all of the existing phone numbers from the 2 existing accounts and put them on an account under the new comapnies name. I am told that because the phone is new my upgrades are pretty much null. Fine. Not happy, but fine! They make me an offer to stay. The offer was decent, not great, but decent. I tell the lady that I would have to discuss the matter with my business partner and make a decision.

Now we decide to stay with Sprint! So I call and speak with a new lady. I gave her the last persons employee ID#. They pull up my accounts, and I tell them I am ready to proceed. She takes all of my information for the new company, as well as the info on the already existing accounts. She tells me that everything looked good, and someone from the back office will contact me to finalize everything. Than they wanted me to pay for the new phones $800.00 plus for 4 new phones. Than they tell me nevermind, wait until I hear from the back office, than we will order. Of course I said ok!

Now I wait the 24-48 hours like they told me. Guess what? No call! Ok, things happen. so I take it uppon myself to follow up. I call in and get a new person on the phone. I give her the account information, and tell her my story, once again. At this point she tells me that she cannot help me, and transfers me to another department. Now, I explain my situation yet again, and give him a reference # that was given to me by the lady 3 people ago, and he tells me that that number means nothing, tha he tells me that He could do everything here and now! OK! So I give him all the same information that I had the other day. He puts me on hold for a few minutes. Now he comes back and tells me that I can have this new account. All I have to do is give him a $500.00 deposit, and I have to get rid of 2 lines! WHAT? I explain to him that I don't need new phone numbers, I already have 7 lines with them, all I want to do is to put the existing lines under the new company name! He again tells me that this is no problem, all I have to do is give him $500.00 and loose 2 lines. Now I ask him why my existing account is authorized for up to 50 yes 50 lines. But if I put them in a new account I can only have 5? What kind of sense does that make? Frustrated I ask for a manager. Now the manager gets on (now the 7th or 8th different person) and tells me that this is their company policy. I try to make him understand that this policy does not make sense. I have obviously shown my loyalty to them, and showed a payment history. He again said it is not up to him. I explain about the deal I had made with the first lady, and he tells me that the retention department does not even work for Sprint! And they make promises that Sprint can't always accomodate! LOL. Now I know this guy is full of it. So of course I ask for someone Higher up. The gentleman tells me that he is as high as I can go! OK! I hang up.

I call back and get yet another new lady (9th person). Again I tell her the story. After reading all of my notes, she tranfers me to yet another department. So I get another new lady (10th person). I again explain my story to her and she tells me that she can have my accounts reviewed by the credit department. I again give all of mine and my companies information for review. She than tells me that they will contact me no later than 4 hours via email. OK! I wait the 4 hours, guess what? No email.

So frustrated as I am I call in. Get another new person (11th person). Again I explain my whole story, give reference numbers, employee numbers, and I get transfered again! (12th person). Again I explain my story. This gentleman was awesome. He listens to my story, reads all the notes, than comes back on the line and pretends like he cannot hear me and hangs up on me! By the way I was on a land line. WOW! Being that I am a glutton for punishment, I call again.

Now I get another new lady (13th person). Again explain my situation. get transfered (14th new person). Again explain. this time they tell me that they have no record of my company application on file. LOL. What a joke. I get pissed so I hang up!

One last time! Call in (15th new person). This lady listens to my whole story. She is very sympthetic. I give her all the refernce numbers and id numbers. And she was able to pull everything up. She tells me she will do what she can to help me. Now I have to send in bank statements to get re reviewed. And I should hear back from someone within 48 hours.

What is going on here? Obviously no customer services at all. No loyalty to those who are loyal. Nobody will give any names for people higher up. And Nobody except 1 person out of 15 was at all helpfull. I can't believe that the people above know that their company is this bad.

WOW!!!

8/10/10

After being a customer of nextel for five years I am finally pulling the plug. I am tired of never being able to get the help I need from your cutomer service reps. They are not well trained on phones/plans. I was actually paying for years for services I thought I had but was told I didn't. Then I was told by someone else I really did have the services and I never had the benefit of using them.

Yeasterday was the last straw. I called a representative who was suppose to call me back. I never received the call, called her again this morning. I then went out and shopped for another plan. I came home and called one more time. Again no return call. I then called customer service, told them I would be switching services tomorrow and they told me if I did not go with another company by tonight I would be responsible for an enitre months service. This could have been done earlier if the girl returned the calls. I now have to pay for a cab to get to the store and purchase service with another company.

This is irresponsible and your part and just shows the consumer you guys really don't give a darn about your customer base. Good Riddens

Ann Farley

8/11/10

My husband purchased a Blackberry from your store in Danbury , CT on Newtown Road. He had it programmed with a sim card because he was going to Ireland. He is now in Ireland and his phone does not work.

I called your store in Danbury and left several messages ans no one has returned my call. Your customer service was also useless in helping me.

I was to get instructions from the Danbury store since they were the ones who set up the phone and email them to him to correct the problem. He is now there with no phone.

I plan to file a complaint with Consumer Protection when he returns. We definitely will return the Blackberry.

Have you read any of the above complaints?

Perhaps a CLASS ACTION LAWSUIT would help everyone who is complaining and not getting any satisfaction from Sprint.

Darlene Talbert

8/13/10

I have been with sprint for three plus years. My service is terrible. There is no longer a Sprint store in my area and i am constantly having problems with my service (continous dropped calls) and phones not working. I do know that there are too many other companies out here to keep Sprint and the stress of dealing with customer service reps. Please try to look into this and correct the problem when customers like me call, instead of brushing us off

Darlene Talbert

8/13/10

Derlyne	8/13/10
SPRINT IS A HORRIBLE PHONE COMPANY. sTAY AWAY FROM THEM. THEY'RE CONSTANTLY ADDING NEW CHARGES TO YOUR BILL. IF YOU HAPPEN TO NOTICE IT, THEY TELL YOU TOO BAD YOU HAVE TO PAY IT ANYWAY.

Candice Butler

8/15/10

First of all I'm saying even if they had a negative rating that wouldn't justify sprint....In the past month I have been through 4 phones. My original phone was an LG Lotus that got lost. Did a claim with Asurion and they sent a replacement, btw it was a refurbished phone. Two days later the phone starts power cycling and freezing. Called Asurion they sent another refurbished replacement. Same day the phone starts doing the same thing. Called back a 3rd time. They sent me a 3rd refurbished replacement phone and unfortunately a day later starts screwing up too. Countless calls and hours through customer service I get tech support and they tell me to go to the repair store they put in a ticket for me to get a BRAND NEW PHONE DIFFERENT MODEL :) Yea I get there and guy says he can't and won't do that. Yay for me. I'm clearly pissed off at this point but keepint my cool when talking to them. Get back on the phone and talk to account services, threaten to go to verizon and they manage to get Asurion to send me the new phone and different model. Great I'm super stoked I'm getting a phone that works. Yea I've had that phone for a month and it's a disaster. Now they're offering me an advanced exchange.. of what another refurbed piece of shit? Dan Hesse I hope you know you are losing alot of customers because sprint customer service sucks. All I want is a phone that works. Really how hard is it to offer me a phone with not alot of known issues and works great with hardly any comlaints? I've paid you enough damn money you can give me a 500 dollar blackberry for free. Besides I'm sure sprint didn't pay more than 50 bucks for the phone anyways.

Megan Malloy

8/24/10

I just recently became a Sprint customer this year and boy am I disappointed! The phone I purchased started falling apart a week after I purchased it. I was told by a Sprint Rep to take it to a Sprint store and have the problem resolved. I took the phone and was told there was nothing that could be done about it. I have not received any customer service that is worth a shit since taking my phone in. All I get is emails stating that Sprint can send me a refurbished phone. I do not want a refurbished phone. I purchased a damn new phone that is defective and I want it replaced with a new one. All I keep getting told is that I have to have done this within the first 30 days of having the phone which is what I tried to do. I have had it with the run around I have been getting and I am done with Sprint!

F. Buck

8/25/10

I have had nothing but a horrendous time getting Sprint to take care of two separate issues on two different Sprint phones.

1. I have been having an issue with my HTC EVO that I purchased the day it came out. On Aug 14th I went to the Sprint store in Rancho Cucamonga, CA (Sprint Store #184) because my EVO had screen separation (there was dust under the top left corner of the screen and light leakage at the bottom of the phone). I have insurance on the phone . They told me to contact HTC as this is not a Sprint issue (this is a hardware defect and HTC and Sprint are selling defective phones). I contact HTC and they want me to send them my phone (it will be a 2-4 week turn around), this is not an option because this is my main business phone and I need my E-Mails throughout the day. Well I contacted Sprint on Aug 16th and was told I would be shipped a Refurb'd EVO. I asked for a new unit as I knew the refurb would have issues. Well I received the refurb'd unit on Aug 18th and sure enough it has screen separation and light leakage as well. I call Sprint back and explain the issue to three different individuals (the first two hung up on me instead of dealing with the issue). The 3rd person (Ann) was actually very helpful. The 2nd individual told me to contact Asurion and pay a deductible to get a new phone. This is Highly Unacceptable. I as the customer was sold a defective device and was instructed by Sprint that I should pay for another unit (not going to happen). Ann actually called Asurion and had Sprint pay the deductible (I am still awaiting for the EVO from Asurion). The story gets better. I was told by Ann that I had to send the original phone back to Asurion (because they are sending me a new unit) and to take the refurb'd unit to my nearest Sprint Corporate store to turn it into them (She was told to do this by Advanced Exchange). Well I take that refurb'd unit to the Sprint store in Rancho Cucamonga, CA and they would not take the phone. I had to call Sprint back to get a shipping label and I had to goto the Post Office to mail back the refurb'd defective unit:(

2. It gets better. I had to go back to the Sprint store in Rancho Cucamonga, CA AGAIN (Store #184) on Aug 22nd because my wife's Palm Pre is acting up (the volume button does not work), this will be the 4th time her Pre has been returned for another unit because of a defect. I pick up the phone today Aug 25th, get home and guess what, issues with this phone as well. Cannot hear phone calls (only thru external speaker) as the internal speaker does not work. Called Sprint AGAIN and was told by Advanced Exchange to take the phone back to the same horrible Sprint store (Store #184) and get a new phone as this Pre is now considered a lemon. I go back to the store and get nothing but grief. They said that it's only been exchanged 2x in the last 6 months and they don't care what Advanced Exchange says, they won't exchange the phone and will only give me the same phone (This is the 5th time I have exchanged this phone since June 09)Of course I leave this store with no new phone and a phone that does not work. I have been to that Sprint Store 4x in the last 6 days (Aug 20-25) ( it's a 30 mile round trip drive and a waste of my gas, time and money all for nothing). I then proceed to contact Sprint and was on the phone for the next 2 hours with no resolve whatsoever! I spoke to 4 different individuals (1 who was very rude and very argumentative). At this point I will never step into another Sprint store as they are inept and rude. I have asked that my wife's Pre be replaced by the Epic 4G (this is the least Sprint can do for a 11 year customer who has got nothing but the run around for the last 2 weeks) on two Defective Phones that Sprint has sold me. I will NOT pay my bill until this issue is resolved. My wife does not have a working phone and I will NOT pay for service on a defective phone. If this is the way I am going to be treated I will find another carrier who wants my business (not only my business but I have many people in my family who are on Sprint as well, and since I am the tech guy for the family they will follow me to wherever Telecom company I go to). If Sprint is in the business of losing loyal paying customers, then so be it. I stuck it thru when Sprint's customer service was Atrocious and people were leaving in a Mass Exodus and this is how Sprint rewards their long standing customers. What a shame. All I ask is that the Pre be replaced with an Epic 4G (I am even willing to pay $100 for the phone as my wife has an upgrade due on her phone and I think Sprint should put in the other amount for ALL my time, money and gas spent going back and forth to the Sprint store at the request of Sprint customer care). As I said, I will never step foot in another Sprint store (Especially the Rancho Cucamonga, CA Store #184) because of the horrible customer service I have received.

L. Harden

8/26/10

I have been with sprint for over 9yrs. The customer service is horrible. I am so fed up with these people. All they do is lie and is clueless about the company. Even the managers don't care about the customers. Huge mistake, I purchased the 3g/4g broadband for my internet.They actually expect me to pay an early cancelation fee for a device that don't even work. They sent a replacement that is totally different from what I ordered and the rep couldn't activate the replacement. So they transferred me to different departments until I got fed up and now I want to cancel my service. I refuse to keep being mistreated by these people. Angry consumer.

Brian

9/1/10

I have had numerous problems with SPRINT....oh not when you need to pay your bill oh no. Let something go wrong with your service and you cannot find anyone to assist you. I spent a total of 3 hours on the phone today (sure I was hung up on by a supervisor, transferred and place on hold numerous times, promised call backs) starting at 8:15 am EST, and still have not gotten any resolution (1:38 pm EST).

It is AWFUL absolutely AWFUL the service/treatment dished out to customers.

Ms. Johnson

9/1/10

OMG, I am on the phone with Sprint now waiting for a manager for over 30 mins. My phone is now broken and am interested in purchasing a new phone but I am not eligible for an upgrade until mid September. I have been with sprint for over 10 years now and I don't understand why they can't just give me the upgrade price now being that I do not have a working phone at this point. Instead they would like me to pay $100.00 for a replacement phone and in two weeks turn around and pay $250.00 to upgrade my phone. This is ridiculous and they have the nerve to call me a premiere customer.... I hate Sprint

RICK K

9/1/10

YOUR COMPANY HAS BEEN IN A STATE OF DECLINE SINCE 1998 WHERE DO YOU GET YOUR CUSTOMER SERVICE HELP? FROM RETIRED POSTAL WORKFORCE? PLEASE DAN WHEN LOOKING OUT FOR YOUR BEST INTEREST(GOLDEN PARACHUTE} DID YOU FORGET YOUR SHAREHOLDERS? WE HAVE MORE SHAREHOLDER THAN ACTIVE ACCOUNTS (OTC INFO) WHY HAVE WE DONE SO TERRIBLE ? YOUR AGENTS WILL NOT GIVE THERE NAMES WHY SHOULD THEY JUST HANG UP ON PEOPLE THOSE THAT HAVE SERVICE THOSE INQUIRING ABOUT SERVICE.WHAT THE HECK HAS HAPPENED???? IF I GET A CHANCE TO VOTE MY SHARES (USUALLY I DO NOT VOTE OR ATTEND SHAREHOLDERS MEETINGS BUT I CAN GATHER ENOUGH SUPPORT FOR A HOSTLE TAKE OVER I WILL I AM A BIG BOY AND TAKING A FIGURE LOSS IS NOT PLEASANT BUT MISMANAGEMENT IS NOT A CRIME BUT IF YOU THOUGHT THE EVO WAS GOING TO HELP YOU SHOULD CALL BEST BUY THEY HAVE MORE THAN A FEW, SO I WISH I COULD BE MORE UPBEAT IN THE FUTURE REGRETFULLY I AM NOT SO I AM NOT IN THE BUSINESS OF BRINGING LITIGATION ON COMPANIES I HAVE A VESTED INTEREST IN BUT IF WE KKEP (GOING LIKE THIS I WILL MAKE AN EXCEPTION) A LOSS IS A LOSS AND BY ANY OTHER NAME STILL A LOSS. SO FOR STARTERS LET US RE ESTABLISH EXECUTIVE LEVEL DEPT BEFORE WE WILL ONLY BE FOUND ON THE GREEN SHEETS THANKS RICK MY LAST NAME HAS BEEN DELETED I AM SINCERELY AFRAID OF REPRISALS.. DO YOU REMEMBER ARCHOS?

Laura D	9/4/10
I have been a long time Sprint customer and have been very devoted to them and have always been treated with respect but now days their customer service is not what it used to be. They lie to you and do not do as they say. I am very disappointed with them and will be moving my service as soon as my contracts are up. No one deserved to be treated as they treated me today.

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