583 Reviews For Sprint-Nextel Headquarters & Corporate Office

Will never use Sprint

Your current commercials with FRAMILY are the worst ever!! If your people can come up with this garbage I would never consider using your product.

Rude service rep

Sprint was known for worst customers service which improved a few years ago. The company was able to regain the public trust by improving their customer relations. It didn't last long because they reverted to the old routine of mistreating the customers, charging them unreasonable fees, and lying to them. That's why I switched. The representatives are too bold with their impertinence. I had enough. Sayonara sprint

terrable company

Switched to sprint cause I was told buy the sales person they offered service to my location that was a lie My bill was $347 for roaming. Tried to call corporate off all numbers have been disconeceted I was told I would receive a call back many time never did I once receive one Staw away from this company

sales reps trained to lie

sprint is rated a o in my book , but a rating of 100 for all the lies the sales rep give to new customers, so Please stay away from Sprint. does anyone every tell the truth in this world today, i guess not they just take your money and offer very bad service.

sprint the worst

We have been complaining about the service in the Mpls / Burnsville / Eagan, MN area for weeks. We have been on the customer service chat line and promised the "identified problem" would be fixed by Nov 15. Everyone on our account - still dropping calls on a regular basis. When is someone at Sprint going to elevate this to a higher level.

Coming soon

In a very short time there will be a Facebook page called........."Sprint horror stories". I am living one now and it's a doozie. Three defective phones in 4 months and that's just for starters

Bad Use to be GOOD

I have been with Sprint forever from NV back to Illinois and nothing but problems w/customer service poorly trained you have to explain over and over and they still get it wrong. I keep getting credits for their mistakes rather have good service. Next no long time customer discount but if your a big corporation they give them the discounts next poor phone selection. Need I say more.

Worst service

I have been with sprint for about 11 yrs and its getting worst by the day. Every time I call I have to explain everything all over again then they transfer me to someone apparently high then them (customer service) and here I go again explaining. So many drop calls, no network available, not able to get on to the Internet, can't send messages, can't receive phone calls but they tell me that nothing is showing that I was having problems (really I am lying). I wanted out of my contract because of the issues I am having and Sprint tells me that I have to be having trouble for 3 months before they can do anything. Oh, 4G won't be available for another 6 months, sorry Spint should of updated long time ago. No wonder so many are leaving to other companies. Don't sign up to Sprint......

I think they are the worst

they have took my money and i never receive any service . NOW Sprint have sent me a bill. I keep getting the run around.i

Bad Service

Customer for 20 years. Keep getting pushed to a sprint store and calling Sprint Service unable to keep my discount. This is the worst service I ever seen, surprised there still in business

Virgin Mobile

Sprint owns Virgin Mobile and they are one and the same. I have just had an experience with their customer service representatives (7 of them!) that was borderline criminal. They absolutely do lie to you and apparently steal your money. I am without a phone and out $60 bucks. I was looking at my online statement right in front of me as multiple reps insisted that the charge was never made. I was told to wait 2-4 hours for a response. That was 20 hours ago. They simply do not give a damn. Oh, and good luck understanding the broken English which adds to the frustration!

Virgin Mobile/Sprint/Nextel

This (these) companies are holding $335.15 of my money which supposedly was to pay for service. However, they cut off my phone on March 30, 2013 stating "lack of funds". They lied about that and also lied about my credit card having a problem (which they later rescinded)because I could prove them wrong. These companies want to keep what to them must be a small amount of my money. I suppose they have either spent it or doled it out to employees.

What a ripoff

Customer service is a joke. they have literally ripped me off $129.00 and looks like nothing I can do about it.

Shut Sprint down

Sprint needs to be shut down. After what I dealt with tonight I am so done with them. The customer service is the worst I have ever experienced. I have been with Sprint for over 4 years, and I called with a dimple problem. That turned into over an hour on the phone, calling them 4 separate times because I kept getting cut off when they tried to transfer me to a different department. Well by the time I got to someone who actually treated me like a human being, she said the hours for the department I was trying to call just ended, so I have to start all over again tomorrow. I am so glad to be forever done with Sprint. T-mobile has been amazing so far, and cheaper! I think we need to spread the word and get Sprint put out of business.

Solution for Sprint complaints!

I found that with enough calls to Sprint customer service they will eventually give in to reasonable demands, even when they say initially they can't do anything to correct. It will take many phone calls, and even being rude at times, but they seem to have a rule that after a certain number of calls they automatically make the necessary account corrections. So, just keep calling and be persistent. Also, I spoke with a former employee who confirmed this is a standard practice.

Fantastic Service

I asked a number of service reps to help me, but all of them said "it can't be done." Then today I tried again and was fortunate enough to make contact with a fantastic service rep (first name Beshae). Her immediate supervisor is Leon and he was also good help. If all your service people were as determined and adept at solving problems, you would have the best service organization in the country.

Evaluation

Pathetic. I've never had to deal with such ignorant people in my life. Sprint is a thief in the dark and they have no customer service dept.-it's the customer abuse department. But hey, they know how to cut off your phone if you're a day late. By the way...I'm a 12-year long customer and yes I've realized that I have been a S&M victim during that period. I switched to Verizon....it's early, but they seem to give a damn about any issue you may have.

Never again

This will be my last go round with these jokers. I refuse to accept this service anymore. They lie about coverage. LTE is never going to happen. Don't waste your time with an Iphone 5 from these losers.

WORST PHONE SERVICE EVER

I dont even know where to begin....i could go on ALL day. To sum it up, no "4g" , steal your money, absolutely horrible customer service, dropped calls, not receiving texts or calls, no service, roaming when im in my own home. this service is a joke

Customer Service is HORRIABLE

11 year customer, I thought by writing a physical letter to Sprint Corporate Offices, I would get a reasonable response from their Customer Service Department. I couldn't have been more wrong. I won't get into the verbiage used by the Sprint Executive & Regulatory Service Analyst, but lets say I thought I was speaking to a 5th grader. I realized very quickly that Customer Loyalty is not something Sprint takes seriously. So I will complete my two year agreement with Sprint, then look for another carrier.

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