Sprint-Nextel Corporate Office & Headquarters

I found that with enough calls to Sprint customer service they will eventually give in to reasonable demands, even when they say initially they can't do anything to correct. It will take many phone calls, and even being rude at times, but they seem to have a rule that after a certain number of calls they automatically make the necessary account corrections. So, just keep calling and be persistent. Also, I spoke with a former employee who confirmed this is a standard practice.

I asked a number of service reps to help me, but all of them said "it can't be done." Then today I tried again and was fortunate enough to make contact with a fantastic service rep (first name Beshae). Her immediate supervisor is Leon and he was also good help. If all your service people were as determined and adept at solving problems, you would have the best service organization in the country.

Pathetic. I've never had to deal with such ignorant people in my life. Sprint is a thief in the dark and they have no customer service dept.-it's the customer abuse department. But hey, they know how to cut off your phone if you're a day late. By the way...I'm a 12-year long customer and yes I've realized that I have been a S&M victim during that period. I switched to Verizon....it's early, but they seem to give a damn about any issue you may have.

This will be my last go round with these jokers. I refuse to accept this service anymore. They lie about coverage. LTE is never going to happen. Don't waste your time with an Iphone 5 from these losers.

I dont even know where to begin....i could go on ALL day. To sum it up, no "4g" , steal your money, absolutely horrible customer service, dropped calls, not receiving texts or calls, no service, roaming when im in my own home. this service is a joke

11 year customer, I thought by writing a physical letter to Sprint Corporate Offices, I would get a reasonable response from their Customer Service Department. I couldn't have been more wrong. I won't get into the verbiage used by the Sprint Executive & Regulatory Service Analyst, but lets say I thought I was speaking to a 5th grader. I realized very quickly that Customer Loyalty is not something Sprint takes seriously. So I will complete my two year agreement with Sprint, then look for another carrier.

I cannot believe that Sprint finally failed me as a company. We have been with Sprint for 7 years now,and just BARELY started having problems. I will try the coporate office in Irvine,hopefully they will take into account all the recent problems employees are causing for the company.

I was told my first bill would be around 140-150 for the first month, then was charged 2 months on my first bill. I'm on ssi and can't financially afford it. I don't see why I can't pay the period ending on may 27, 2013 in june like I was told I could, so it would only be 1 month charge on each bill. Every operator told me it be 140, maybe 150, never 2 months in 1 bill. I was lied to.

they sent me 3 phones back in nov 2012 because they said my was bad, and that I needed to return them, and they got 2 out 3 but never got the 3rd one and charged me 545 dollars been fighting since jan 2013, as I will not pay another penny till I get that money, I dropped them in the mail box and they don't care what it is, or anything

I went to complain about service at the Gilroy, Ca store I was laughed at and told to go sign Il with ATT or Verizon or any other service. I depend on this phone for jobs when I have bad service I don't get jobs. I have been told for 3-4 weeks they are upgrading the towers. How long does it take to Il grade a tower? I Mr. Jesse cares he will call me but I don't think he cares he is so Hugh up it doesn't bother him.

They have a way of not solving the problem

The worse service I have ever recieved from any company I have delt with. The manager at the store I signed up at is a liar. Then tey to get help from there coustomer servise is pathitic. They have no working numbers at the corporate level so your pretty much out of luck I would never recommend them to anyone

sprint forced us to change to sprint from Nextel. we have been a Nextel customer for over 10 years. the first day on sprint with no service sprint refused to switch us back until they fix the problem as promised. They sold good and services that were not available in my area but Nextel was. they lied to us

I have 2 phones on Boostmobile, we have had no service at our home location, Norcross, Ga. 30092 for 8 days. We have called Boost support 3 times and they say that Sprint is "upgrading" the cell tower. They have given us 2 different dates all missed, when the problem would be corrected. They say it is Sprint's problem. We will have to terminate 2 services within 2 days if not corrected.

I don't even know where to start I have been a customer for almost 2 years and have had nothing but issues from day one. I have called and talk to so many people and got the run around so many time that I just give up if I had the money to cancel I would have long ago! Customer service lies to you they say they are going to help you and just give you the run around! If you are reading this to see if sprint is for you DONT DO IT! I just don't understand why no one I mean no one understands what customers are and just want to tell you they value you and blow smoke up your butt just to get you off the phone. They tell you if you buy a pre-owned phone that there is no activation fee it's a lie they tell you they will credit your account its a lie they say if your phone that u bought is bad and you call within 14 days they will send you a phone without issues it's a LIE! Sprint is the worst service around and don't care about there customers at all. For me it's not about the credit to the bill it's not about getting stuff free I want a service I can rely on. Don't get me wrong I understand that no carrier can provide service everywhere but come on damn near two years with crappy service where I live. I do hope that sprint takes my rant to heart and fixes this issue and soon

I have been a customer with sprint for over 6 years and this is the worst is has been. Have had dropped calls for over 4 days and was actually on an emergency call and the call dropped. All I hear we are updating the towers but how long do I have to suffer with the updating towers?? This is not worth 215.00 a month and I will be contacting the better business bureau ASAP!!!! No consideration for the customer and all you hear I am sorry forget that it's only protocol....

AnsMy contract will be up in 2 months and my service has be bad from a update there doing . My bill is about 97 a months and th only wanted to take off 15. They keep hanging up in my face after I been on the phone with them more them a hour. And I have been told four things and all been lies. I'm so don't with them people don't mess with sprint all they want is your money. We all need to take them to court for real. This is sad that they do this to use and we putting food on there tables to feed there family

I've had my service for just over a year now,and it was good while I lasted.My phone has problems with the charge port I took it to the store in San Marcos Ca.and they tried to sell me a land line phone service and I told them not interested I just wanted to get a working phone,they sent me to a store in Escondido where I was helped by Ivette,she was nice and took my phone and had it checked and I was told that it was the battery.I bought a battery I took it home and I found it to have the same problem and I took it back then they told me the phone was beyond repair so now I have a phone with a new battery that does not work and I'm paying for a bill that I should not be.Im very frustrated and will be hiring an attorney and take action on this.

I called to make a payment and as a courtesy customer service rep asked if I was happy with my service. I said yes but I do not like my phones. They said they would try to help me get into a new phone so I said ok let me know what you can do. Next thing I know I'm being charged $550.00 for some upgrade fee when I have not done an upgrade in any shape or form. I'm so shocked at this point and don't know what to do to resolve this. Sprint states the charges are valid how could this be with no upgrade done?

As an employee of the USPS, my husband is eligible for a 25% discount on Sprint. We have to renew by showing his ID at a store every 2 years to show he still works for the PO. We have taken this to a store 4 times, faxed to corporate HQ, called 10 times. It is now 9 mths later and we have yet to receive our discount. Calls and emails do not get returned. So since Sprint does not value our business, when our contract is up we will be taking our 3 phones and going to Verizon.