Sports Authority Corporate Office & Headquarters

Cortland, an exceptional employee, of your store in Sand City, CA was phenomenal in his customer service skills. He helped me so much with a purchase of an exercise ball that I -beyond the call of duty. Thank you so much Cortland.

A Sports Authority store is desperately needed in the rapidly growing community of Mt. Pleasant, SC.

Had a horrible time getting treadmill dilivered to my home.

How can sports authority one that operates approximately 2 miles from the ocean in west long branch NJ stop selling all fishing equipment???. I'm an avid angler along with my brothers and we will no longer shop at any SA. We will go to dicks. Unfortunate because u lost my gym clothing, sport equipment for my son business as well. Bad management call

How can sports authority one that operates approximately 2 miles from the ocean in west long branch NJ stop selling all fishing equipment???. I'm an avid angler along with my brothers and we will no longer shop at any SA. We will go to dicks. Unfortunate because u lost my gym clothing, sport equipment for my son business as well. Bad management call

The Tysons Corner store is not closing- just renovating and will be open during renovations. I always find what I need and am always asked if I need help finding anything. Nice people work here.

So i recently tried to return a pair of walking shoes to the store in San Diego at the Mission Valley location. The shoes hurt my feet so i cleaned them up and went to the store and the sales person a tall guy told me to go into there bathroom and clean the shoes before i could return them. I was upset felt like they were making a excuse not to take them back ,well after washing the bottoms off i returned to the same sales person who processed my return and gave me my money. i would feel better as a customer if you had a better return policy on footwear and just took the return back with a smile and a thank you to your customers.

I this Urban comapny from the mainland they call 1 am in the morning when I am sleeping and they hire guys who can't even put my machine together if don't use somebody else, I will tell the whole community to not go to your stores I am a community director and I speak to alot of people and rate companies

I started working at Sports Authority in Encinitas,CA. as a holiday employee in 2012. I moved back to my hometown in Michigan after the holidays. The store manager called the S.A. by my house to put in a good word for me. I've been working at this one since and have no complaints whatsoever about my time here. Being an athlete, working around all the cool sports gear is fun.

To Whom it May Concern, I was trying to purchase items on the website and multiple items I was trying to purchase turned out to be out of stock, but was showing In-Stock. I thought maybe your web page was having difficulty after 25 minutes of my time, so I called the number located at the bottom to only find out they are out of stock and they have to update and it will take 2 hours to do so. Now I have to go to my local store and take a chance at finding these same items and sizes. Very disappointed and better off going to Dick's Sporting Goods.

Yesterday we had gone shoe shopping for my son who needed baseball cleats and track shoes. We had an employee Ramon that had spent a good 30 min. with us helping us out but we could not find the right sizes and styles. He told us that we could order on line to get the sizes we needed. The clerks up front were more than helpful and had checked on-line and several stores for us until we found the shoes! When we left my son realized that the $20.00 bill that he had brought with him was missing. About 30 minutes later we went back into the store where he was frantically looking for it and Ramon came up and asked us what we were looking for and Ramon handed the $20.00 bill right back to my son! What a great guy and employee you have working for you!!!!! We will definitely keep shopping at Sports Authority!!

Your employee, Jonas, at the Cumberland Mall store in Atlanta went above and beyond the call of duty to help me find a pair of shoes. His store was out but he found them at another store that was a long way from my area. On his own after we left he found them in a closer location in another color. This is one happy customer....thanks Jonas!

I worked for Sports Authority for just over one year, during my time there the other associates are the only thing that I miss. The store manager is a real idiot. He does not have a clue as to what is going on in his own store. Corporate seems more concerned with getting people to sign up for there loyalty program and the replacement/extended warranty programs than they are about customer service. The cashiers are very overworked and must maintain a certain percentage of signups or they are threatened with losing there jobs. I will never work for this company again as management has no clue on how to treat there employees.

I purchased a exercise bike .and after I assembled it I noticed that there were a bunch of dead bugs in box. Called the store and no resolution . Sports Authority should hire people that at least try to resolve the problem........

I've been shopping at Sports Authority for a long time. I joined their "League" which is supposed to give you points for your purchases where you earn rewards. A few months after joining, I stopped getting the emails. Apparently if you earn the rewards you have to use them right away or they expire. I never knew I even had the rewards much less that they were expiring. They never notified me either way. I recently mentioned to a store clerk that i wasn't getting emails and 2 days later one arrives. This is how I knew I had earned rewards and that they had all expired. So I contact their customer service department. Lady says she'll check into it and get back to me in 3 days. A week later I had to call myself to find out that they aren't going to reissue the rewards and I lost them. What a terrible program, a terrible way to do business and VERY poor customer service. I won't be shopping there anymore and I'll certainly let everyone I know about how they do business.

I forgot my phone in the fitting room while buying my toddler his baseball gear. After leaving the store and starting my vehicle, I realized I did not have my iPhone. I tracked it on my wife's iPhone and its location was inside sports authority. With ten minutes before closing time, I searched the fitting room and it was obviously cleaned out already since I had left several baseball pants in there. I showed the both managers that the location stated my phone was in here. Assuming a customer had it, my option was to wait untill closing hours 9:30pm. All the customers had left and they told me I had to leave as well. My phone location was turned off exactly at 10:04pm from inside the store. The only people inside the store at that time was all the employees. I talked to the store manager and explain that it was obvious an employee found it and turned it off. My phone did not die, it was on 95%battery. The store manager said she would advice all employees to turn in the cell phone if someone had it. The manager saw herself my location was inside. The only way the location was off was because one of the employee theifs found my phone and turned it off. The managers couldn't obviously do anything about it. I confronted all employees when leaving the store at 10:30pm. I told them I know one of them had it. They basically didn't give a sh**. Any iPhone is replaceable. The fact that I lost my 17year old sister to cancer and had my last memories in pictures on that phone, that's what's not irreplaceable. They definitely must be desperate to make some quick cash. If its that serious to steal a phone, get a better day job. I rate this store a zero. Karma is a B!tch!

My husband and I went to Sports Authority on Wed., Feb. 27, 2013 around 11AM. He needed a new pair of shoes. We knew pretty much what we wanted. They run about $100. There were NO sales people on the floor to be seen. I went up to the cashier and she said the sales person for that dept. would be in at 12 and the only other people in were managers and they were too busy to come and help me. Some of these stores are upset that they are not doing well. It could be because they really don't care if they lose out on sales because no one is around to help customers. I would like to add that this store is located at Oakwood Mall in Hollywood, Florida and has not been open that long. They will be closing soon if the manager of this store doesn't get his act together.

To whom it may consern my name is Kris lee my wife and I went to your stor with our tax returns to purchase over 900$ in merchandise but the imployess where too buzzy with there conversation to help use when were the only ones in the store at 8 pm at Lancaster mall in Salem OR. Bottom line just because of appearances dosnt mean we don't have $$ especialy this time of year..

I just got into it with Mike, the manager at the Store in the Auburn Supermall. There was a skorts skirt my wife wanted. The clearance sign said $19.97 and below, price as marked. There were at least 8 skorts on the rack. I so happened to grab one that still had the original price at $38. When I took them to the cashier, along with $200 of additional merchandise. When scanned they came up $38. I explained the sign that said $19.97 or LOWER as well as he fact there were other similar skorts at the same price. Her response was, "they rang up $38, they are $38." I asked for a manager and got Mike, the manager on duty. His personality was more in tunes with that of a janitor, or someone who doesn't work with the public. He was rude, didn't listen, and code not explain the sign $19.97 or Lower, he focused on the Price as marked. To me, and I would imagine the majority of shoppers, his sign meant there may be prices lower than $19.97 and those would be marked. He was a major jerk, and I am being kind. Sports Authority, your unwillingness to hold true to your marked price and your apparent inability to hire competent employees in an economy where so many good people are out of work, lost you frequent shopper. I now understand completely a 2 star rating out of 5. Actually, I think that was generous.

I wanted to write a positive review. Your store in Longmont, Colorado has great customer service. I bought a coat in December on a visit and sales person Debbie was fantastic. We were treated fantastic by all your employees. Yeah, people need to be told the good and not always the bad