98 Reviews For Spirit Halloween Headquarters & Corporate Office

upsetting

I worked for spirit this year in washington state. i loved most of the people that i worked with and the other assistant managers and my manager. it is a bit of a shady place to work though. if you are buying any animatronics make sure that they work before you take them from the store! if buying a costume make sure that you try it on!!! returns are hard to do. the district manager that we had was a JOKE!!! She spent more time chasing after employees, and catered to the managers that had their noses in her butt. She and other managers screwed their workers and some of the only good managers that she had. Another problem that I have that customers do not know about is all the waste!!! All costumes that will not be packed up and offered next year are destroyed instead of being donated to the children's hospital or local charity.

Terrible customer service

Purchased animated zombie day after halloween last year, never opened until this Halloween. Called customer service 4 times in a 1 mth period. Starting with 1st agent who assured me replacement would be sent and to email him receipt/picture of zombie w/box, I never received response. Placed calls 3 more times and talked with different agents who assured me they would respond, I never received a response. Last straw, I placed call again today, spoke with same agent I talked to on 2nd call and now she says, sorry charlie! CS agent said I should have opened to see if item worked, as I said to her that would have been great, but, I assume their items do work and it was stored until this year's use. Why did it take 4 phone calls over 1 month to be told no refund or replacement, when I was originally assured I would receive replacement, I even told 1st agent a refund would be sufficient. Terrible customer service, now I'm out $100.00 for an item that doesn't even work. I will NEVER purchase from Spirit/Spencer gifts after this incident.

0 stars would what I would give if possible. Went in the Sherman Tax store last night. 10/26/12. It was close to closing time but I had about 15 mins to shop. The first thing I hear is the Manager yelling from the back that the store will close in 5 minutes and eighther we need to get our purchases to the counter or leave. Really you want my money and your going to be rude about it. How unprofessional. I know its a seasonal store and all but please at least hire people that have some sense of customer service.10 of us just left our things and walked out. I was spending a couple hundred dollars. I took my business elsewhere .

Worst service ever!! Last year and this year I have spent $3500.00 at Spirit Halloween. This year I got an item which turned out to be defective. With tax the item was $138.23. They refuse to refund my money saying they do not do refunds from stores, if I purchased it online then they would do a refund. Stupid! It is the same company but have different policies for refunds. It would seem to me that a loyal client like myself who spends significant amounts of money at their store would be treated with a bit more respect and consideration. Their business sense is crazy, they have now lost a client who will never spend another dime at their company or any of their affiliates.

Worst customer service EVER!they sell used and broken items for full price and wont let u exchange. Rudest manager in Lodi CA store laughed in our face that all sales are final.

(If there was a way to put 0 stars I would have) My wife worked for the Spirit location in Ledgewood, NJ. She was always called in to work at odd times on her days off and always did. Many times having to work out the details of getting the kids watched on the fly as she was running out the door. Recently she had an opportunity to change career paths and was told by Kim the manager that if she was going to go to this interview the following day then she should just leave and would be fired. This company is pathetic. This is a seasonal position that many people take because of a love for this "holiday." Not because this is their chosen career path. To punish an employee that has gone above and beyond on numerous occasions prior to this is unacceptable. Really?? She would have only missed an hour of her shift, and there are always 4 other lackies there that could have covered that time if they were actually pushed to work. Not to mention the whole time my wife worked for the store she was always working her butt off. While others slacked she would be doing double duty. Mentioned earlier in the posts someone said that employees were worked like dogs...that is an understatement they are worked and treated worse than dogs. My wife would work 7 & 8 hour shifts and not even get time to use the restroom. She was expected to be at her station all day with no breaks. This company really needs to do a complete checkup from the neck up and figure out how to hire good managers. Find decent people that know how to work with and treat employees the right way, even if that means doing a complete overhaul of former staff. DO NOT SHOP AT OR WORK FOR SPIRIT HALLOWEEN!!!

Just visited your store at Cumberland Mall in Atlanta, Ga.... Both sales persons were so rude, I left and would never visit the store again... What a pathetic excuse for store personnel.....My rating of (1) star is not accurate... I would not give any stars and would encourage anyone to shop elsewhere...

The Halloween decoration exhibited at your stores is very disturbing. Zombie babies are not something to be shown to kids.

I worked for spirit for 6 yr this year when i applied there was no reply at all when i went in person the manager for the houston stores would not talk to me because my manager of 6 years and myself are still good friends. the new manager cant keep her mind on her job because she is to busy trying to stay out of jail she has went 2 time this season , for domestic violance and 1 time for D W I she is a liar and a b---h she uses people and then lets them go for no reason she has the personality of a rattle snake i guess thats why all her employes are family. her husband has to be responsiable for her 2 children under the age of 3. so she can stay in houston and him in austin. the owner of the store worships her makes u wonder why all the stores opened late this year. i pray for rachael that carma gets her and the store loses its profits. then maybe cory will realizes who used him and took advantage of him so be ware rickie theres a man eater on the loose but dont worry its not him she wants its the moneyand security.so good luck houston u will need it

I too worked at the State College location for the 2011 season and the employee who posted previously about ivette is NOT exaggerating by any means! What I can not understand is how this woman has managed to wiggle her way into being asked to come back year after year. She hired me last season as an Assistant Mgr....only when I came in to fill out my formal paperwork I was then informed that all that was actually available was a basic associate position and that only 20hrs per week would be guaranteed. When I accepted the job and started working she actually got pissy with me when I showed her up (unintentionally mind you) and worked as hard, if not harder, than the college age employees. The thing about only hiring gay men is not quite true. We had two males who weren't gay...but she worked them like dogs. One of whom had worked with her the previous season and had been promised one of the two assistant manager positions but who was clearly not cut out for it, was blamed for anything and everything that went wrong....especially things he was not responsible for. The other a college student with no previous retail experience whatsoever, slacked, chit-chatted with her girlfriends and gave discounts to non-employees. I was the one employee the store manager knew she could rely on to pick-up shifts, work longer hours, or come in early to cover. She knew I'd work hard and not back down to Ivette. When we were finished tearing our stores down we were told those of us who had stayed would all be welcomed back this (2012) season. When I went to interview it was clear my being "welcome back" was not the case. I was not offered even an associate position, let alone the assistant manager position I had applied for yet again. Ivette knew I saw through her BS and lies. I sent an email to Hr regarding her behavior and as we see she's back at her old tricks yet again! How this beast manages to save her job is beyond me. She is a liar, a bully, vulgar, unprofessional, practices nepotism, favoritism, harassment and exploits her employees at every chance. The previous poster is in no way exaggerating the extreme behavior of this District Manager. I have never worked for such a disorganized company in all my 45yrs.

chicago northwest suburbs stores. The supervisor over works you 7 days a week 15 hours a day yells complains if you want to leave or take lunch or break. Employee having sexual affairs in and out of the stores. Major sexual Harassment between everyone and nothing being done. There is no help from upper management of any sort. labor board will be called and a lawyer. Stay far away from any of these stores to work or buy. They should have o stars Rating.

wow. worked here and was treated so bad. you cant even get ahold of human resources if there is something wrong. sad sad company

I've been liookng for a post like this forever (and a day)

THANK YOU!!! Valerie. Maya Cunningham here in Peekskill, NY. I felt the Lord leading my huasbnd and I to pass out tracts with candy to the children that live in our neighborhood. Thank you for these attractive, easy, eye catching (free) tracts. I have some high quality glossy paper that I will print them on.Many Blessings,Maya Cunningham

I worked for spirt for a whole 3 days be for realizing this place was just Horrible! Its a matter of kissing the managers and assistant managers ass! I was accused of saying something about one that was never said! I was so pissed I walked out! Dont work for this company unless you want to kiss someones ass all day!!! Pueblo Colorado

I worked for spirit halloween in state collage pa and it was horrible. The district manager ivette gonzalles is the meanest person in the worldand she works her employees till they drop quite litterally because we had two employees end up in the er with exhaution and dehydration. She calls her employees stupid and talks behind their backs. She only hires females and gay guys because shes a butch. She changes our times on our time cards to make it look like we worked less than we did. She is never wrong in her eyes so even if you do exactly as she says and she dosent like it your the one getting introuble. She swears infront of customers and pisses off the truck drivers and contractors. She fired a girl for being off sick even with a doc note. She told one employee when he came in on his day off for his check that if he didn't stay and work that day she would make sure he only gets 4 hours a week for the rest of the season....this woman needs fired!! Several employees made complaints about her to kelly east the reagonal manager but nothing was done to ivette but the employee who first contacted hr was drove to quitting.

I worked at spirit last fall and I worked very hard. The set up of the store was very labor intensive. I thought everything was fine and then out of the blue I got written up for forgetting to have the manager search my purse before I went on break. I couldn't leave it in my car like other employees because I don't drive. I am ADHD and I was out of my meds and waiting for a new prescription so I was a little forgetful. But I accepted my write up and didn't repeat my mistake again. A couple weeks later they called me into the office and told me that corporate told them to fire me. As far as I know you can't punish someone for the same mistake twice. The write up was the punishment and since I didn't repeat my mistake twice that should have been the end of it. I told them I had Adhd and had run out of my adderall but they didn't care. There are very few jobs available in my town and they seriously hurt my chances of getting another job in retail.I could tell that the manager didn't want to fire me but the corporate douchbags made her.

this was the worst store i ever worked for!!!the dsm for the north brunswick store wanted to have sex with all da employees....once u didnt accept gifts or acknowledged him, he would fire you....they would sell cutomers broken costumes and accessories and always had problems with the pay roll!!!i hate them!!!!

Horrible! I worked at spirit in Bloomington il for a few months on the last day another girl and I should have received our last check we did not it took us a whole month to finally get it well I did the other girl still has not reviewed hers and it's now almost Christmas time! The managers that don't actually work at the stores are horrible Barb Gorski the zone manager or whatever they call her has been playin games and not returning phone calls concerning the pay. This is a horrible place to work if you plan on getting paid then you better find a new job because it will take months! I think the labor board is definitley going to be receiving a call. And award for worst employers ever goes to... Spirit!! Congrats! You suck as a business!

I see alot of negative comments but thank GOD my store was nothing like that. Infact, I went in every day and loved the employees and they seemed to love me and were very helpfull. I am actually writing on behalf of something completely different that not many pple may know about but if ur going to deal with halloween items, u really should get it right. I recently bought the BORIS KARLOFF frankenstein's monster and I love it but on the box it says Frankenstein and not its monster. Frankenstein, to those who dont know this, was the DR. and not the MONSTER. please get it right if ur selling such things as this. thank u

Write A Review For Spirit Halloween Corporate Headquarters

Your Rating / Review

Note: This is not to be used to contact Spirit Halloween Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Spirit Halloween. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information.