6826 Black Horse Pike Egg Harbor Township, NJ 08234
(609)645-3300
Reviews For Spirit Halloween Corporate Office
sexuallyharassed  | 2/6/12 |
| this was the worst store i ever worked for!!!the dsm for the north brunswick store wanted to have sex with all da employees....once u didnt accept gifts or acknowledged him, he would fire you....they would sell cutomers broken costumes and accessories and always had problems with the pay roll!!!i hate them!!!! | |
| Brandy | 12/21/11 |
| Horrible! I worked at spirit in Bloomington il for a few months on the last day another girl and I should have received our last check we did not it took us a whole month to finally get it well I did the other girl still has not reviewed hers and it's now almost Christmas time! The managers that don't actually work at the stores are horrible Barb Gorski the zone manager or whatever they call her has been playin games and not returning phone calls concerning the pay. This is a horrible place to work if you plan on getting paid then you better find a new job because it will take months! I think the labor board is definitley going to be receiving a call. And award for worst employers ever goes to... Spirit!! Congrats! You suck as a business! | |
Babs  | 11/19/11 |
| I see alot of negative comments but thank GOD my store was nothing like that. Infact, I went in every day and loved the employees and they seemed to love me and were very helpfull. I am actually writing on behalf of something completely different that not many pple may know about but if ur going to deal with halloween items, u really should get it right. I recently bought the BORIS KARLOFF frankenstein's monster and I love it but on the box it says Frankenstein and not its monster. Frankenstein, to those who dont know this, was the DR. and not the MONSTER. please get it right if ur selling such things as this. thank u | |
| anonymous Oregon | 11/14/11 |
| Presently seeking a lawyer for employment issues regarding Spirit Halloween. Yes they are terrible employers, and as a company in whole. I was there for two days before I was falsely let go. I recommend everyone seek a lawyer that has dealings with this company. Remember everyone you have to be legally paid the next business day after termination but look it up for your state. all states are different. there are penalties for alot of things. always check your laws regarding employment | |
| Employee | 11/12/11 |
| 0 stars. i worked at a store in arizona. it was my first job and i was the best employee possible. not bragging at all, i was the only one who did anything! the staff would sit in large groups chatting while i was on the floor doing everything, fitting room hepling customers, i had to continuously go up to the register asking employees to help me, (if u work the fitting room ur not supposed to leave it ) but customers were asking me where things were and the ppl behind the register were telling them to ask me... during opening and closing the manager would listen to thier phone music and make me do everything... when it came to promoting someone, i even asked for it, and they promoted someone who ALWAYS needs help on the register and asks the same question every 2 hours because she is dumb. they also screwed me over with my pay. not supposed to take a lunch untill after u have worked "over 5 hours" i am scheduled 6 so i go and take a lunch, then they make me leave early to "save payroll" so i worked 4 hours and only get paid for 3.5 such bull, i will never work here again or shop here, they suck. oh and the manager was SO unproffesional, would yell at employees infront of everyone including customers, be proffesional and take them alone to the side you dumb twat | |
| WOWOMG | 11/12/11 |
| you have got to be kidding me right now WHAT THE HECK.... i was on hold for an hour waiting to speak to an agent, and the first thing i ask, is this spirit corporate and he tells me to HOLD!! OMG ARE U KIDDING ME??????????? AND WOW HE JUST HUNG UP ON ME.... after having me on hold... the only thing i asked or even said was "is this spirit corporate" wow.... you guys are horrible | |
| randell | 11/9/11 |
| I agree with everyone that Spirit is a horrible store. I worked there for about a month before I quit. The managers that they hire are incompetent and have no reason being in that position. Now to avoid from being considered racist I will not mention the store managers race except that it was not caucasion, and the only reason I mention this is because everyone who was either treated horribly or fired to make room for the managers friends who were also the same race as her. If anything I would say that she was racist. Anyway another problem with this company is that they completely skipped paying me for two weeks that I worked and have so far not been co-operative in paying me. I also agree that the prices are a joke and I have seen the same exact costumes in other stores such as Walmart for half the price. Now I hate to disagree with anyone about this company, but I do half to say that the return policy is not in the wrong. If it says up to a certain date that means you can only return up to that date not on it. Also would you honestly expect a Halloween store to take stuff back on Halloween. Just because somebody brings back a costume in the original packing does not mean they have not used it already. Lots of places do trick or treating on different days and the company would lose money. You have to think about it from the businesses point of view. Also for the lady who was complaining about the decor of the store what do you expect from a Halloween store its not Santa's play land it is supposed to be scary plus they have to display the stuff in order to sell it and to expect them to put a separate entrance in is just crazy, they rent the buildings out and do honestly think they would pay to put in another entrance or that the buildings owners would allow it. | |
| rachel | 11/8/11 |
| this was my first year working at spirit halloween and it was a disaster.The owner is not a bussiness person,Connie thompson,kept us short staffed,fired people just because they couldnt work doubles,was very rude and treated employees like they was nothing.When it came down final days our crew was up for 3 days straight because connie wanted us after the big 50% sale had to get everything ready for inventory checkoff then the next morning after inventory we had to begin packing everything into boxes, to get ready for the truck coming the next day,so we ran out of boxes and she bought 100.00 worth and when we run out she told us to go get some out of dumpsters she wasnt buying anymore,after being up all nite packing the truck came we still wasnt done but we had to load truck by hand no handtrucks nothing to help us we loaded 581 boxes,then we had to after truck was loaded to load a uhaul with all walls,hframes,everything left in store,so we didnt get to goto sleep for 2 days and some didnt take a break or nap for 3 days,but connie wanted everything done plus clean up within that time limit with 6 people we got it done but we was exhausted badly,then now she isnt wanting to pay those who she fired because they could not work doubles she stated she wasnt paying them at all,and she is not paying us she said if she did she only pay 300 hours split between 6 people,that was wrong ill never work for her again,nor a spirit store.I agree with u all about the return policy they need to get thier information straight and stick to it.I am going to labor board now she is going to learn one way or another and be professional we stuck with her thru hard times and now she disrespects us like that well she will see we mean bussiness..... | |
| Chall24 | 11/1/11 |
| Spirit Halloween is Edgewater, MD is a complete joke! Never Again! They need to stick to their promise regarding returns. | |
KS  | 11/2/11 |
| An employee for Spirit in California. Manager and fellow employees were wonderful to work with and made it fun. I feel I must defend the staff a little, since we got a lot of heat on Halloween and after about the return policy. It is very understandable how confusing the terminology on the bottom of the reciepts were because it was in "lawyer lingo", and said "UP to 10/31". Common sense dictates that quote to include Halloween itself but due to past court cases, what it actually means is "UP to but not including 10/31". Our entire staff was confused by this as well, since there was no clarification by corporate until 7pm the night before Halloween. We had a lot of upset customers and we were very polite to each of them in explaining the situation. Exchanges were allowed on Halloween but not returns and when we tried to process a return to see what would happen that feature of the register was turned off. It was a horrible feeling to keep having to give the bad news to customer after customer and try to appease them with no luck and no way to direct them to someone who could help them. I sincerely hope Corporate fixes their lingo at the bottom of the recipt for next year, because they put their employees in a really really really bad situation. Hopefully, this information can help people out in the future. I feel bad that so many customers had bad customer service at some locations but please remember, each store is different. I know our store went above and beyond what was called for to help customers out with returns and exchanges for faulty merchandise as well as costume ideas since a few of us had done costuming before as a personal hobby. I really hope the World of Warcraft kid who was working on his costume who kept coming to the store to ask me for ideas and help had an awesome costume, he was a blast to talk to. I probably won't work for this company again. | |
| Mad in St Pete | 11/2/11 |
| Had the same return problem in FL everyone is talking of. Spoke to my bank, filled out a form, charged it back. Corporate was a joke. Also call FL Attorney General's office and filed a complaint through Dept of Agriculture Consumer Protection. It took 2 minutes to fill out the online form. DO IT AS WELL to put an end to this fraudulent scam of a business. | |
| unknown | 10/31/11 |
| Zero stars. Purchased 1 tube of scar makeup for $5.99 yesterday, ended up not going to dress up today. Went to the location in Murfreesboro, TN where it was bought from to return it. On the receipt it said you can return by 10-31. When I walked in and talked to a cashier, she said that she couldn't return it. I asked why, she said that they were going to be able to but then corporate called and said they weren't going to be doing refunds today. It said it on the receipt that I could. FALSE ADVERTISEMENT!!!!!! | |
| | 10/31/11 |
| Spent $111 to buy a Halloween costume & accessories 10/24/11 & 10/26/11 from 2 different stores (Alamonte Springs & Pensacola, FL) and was assured I could return the items if unused. No comment was given as to the last day of returns/exchanges at either place. On my receipt, it states, "We will gladly accept refunds & exchanges up to 10/31 as long as the item is resalable (sic), in its original package & it is accompanied by a receipt of purchase." I changed my idea about my costume- the items were never worn or even taken out of the package- but when I arrived today (10/31) to return them, I was told yesterday was the last day. The notification on the receipt was misleading- leading consumers to believe that they could return items including today (10/31). If the intent was that 10/30 be the last day for returns/exchanges, both the employees should have been made aware and told (they were not, per the Spirit Store manager in Pensacola, Sue Spencer- who said she got an e-mail that morning from Tony Detzi, Sr VP of Spirit Halloween saying absolutely NO refunds/exchanges were to be done the 31st & she didn't know about the 30th being the last day until a week or so beforehand, at which time she told her employees to let the customers know), and the receipt comment clearly state "Last day for returns/exchanges is 10/30." In my time at the store dealing with this issue, no less than 6 people also entered to try to return/exchange their items. Attempts to contact the Corporate HQ have been ineffectual- people either get the 'brush off' or the 'company line' with no efforts to resolve this issue and retain future business. | |
| never again | 10/31/11 |
| Sherman Texas Spirit Halloween is a joke!!! I purchased 2 costumes for my cchildren and went back 10/30/11 to get something for myself. I changed my mind and was going to return it morning of 10/31/11. I spoke with Jermey Bullock who claimed to be an assistant manager. He told me the owner "John" had changed his mind and would not be doing any refunds as it showed on my receipt. I never even opened the package. You can not just change your mind when it states clearly on my receipt I have the right to return. I was told to call 1-800costume...which is a joke. they stated they have nothing to do with it. After that I was forwarded to 609-645-3300 which is also a joke. It was either busy or I was sent from one recording to another. I will definitly spread the word to as many folks as possible. Just go to Party City..they have same costumes for same price and a larger selection. | |
| stephanie | 10/31/11 |
| i will never buy anything at any spirit halloween store.i purchased a costume at the location of davie in florida..i was unable to wear the costume because the whole entire week we had thunderstorms and floods so i was stuck at home so the only thing i got to do was try it on.on the 31st i went to return it because the reciept said it was the last day for any returns or exchanges at the store the lady told me no i then spoke to a so call manager sara which was so rude and was telling me she can only exchange it i then asked for corporate # and told me go home and get it from the website.once i left the store i called the location in sunrise,fl i spoke to a guy named robert who said was the manager he told me no aswell and i got very upset and explained my self again then he stated ok come in and i will do something for you then he tells me oh no sorry if you would of purchased it at my store i could do something so you have to go back to davie.i was then very furious because not only was i wasting gas but my time as well.so i called corporate and that was a waste of my time too because everyone kept giving me different #s and telling me something different.so i finally got the correct # but then all of the options had a busy tone when i finally got through someone and i explained myself all i was told was "i apologize let me take your name # and the store # and someone will call you back" its been about about 2 hrs and im still waiting for a call back!!! i am so disapointed with spirit halloween IF THE RECEIPT SAYS SOMETHING THEN THATS WHAT SHOULD BE DONE.AND IF ONE MANAGER IS ABLE TO DO SOMETHING THEN ALL THE OTHER MANAGERS SHOULD HAVE THE SAME AUTHORITY..NOT ONLY THAT, BUT THE MANAGER WHO WAS ABOUT TO HELP ME SAID HE EVEN ACCEPTED A RETURN TODAY THE 31ST OF A COSTUME THAT SMELLED LIKE STRAIGHT UP FOOD BUT MINE IS BRAND NEW AND NOBODY CAN HELP ME!!!!! UNBELIEVEABLE... | |
| Avery | 10/31/11 |
| My receipt says that they take returns up until 10/31. Today is 10/31. I never wore the costume and it has not even been taken out of its package because my halloween plans fell through. They refused to take my costume back. $57 dollars down the drain. I am livid. I also have been on the phone with "customer service" for almost an hour waiting to speak to someone. I am livid. | |
| rick | 10/31/11 |
| wHERE IS THE 0 rating? I bought 2 items from the Store in Killeen, TX. Found out that 1 item doesnt work and the second item was the wrong product. The next day of 31 Oct 2011 I went back to the store in order to return the products for a refund. All of a sudden they posted a hand written note on the BACK of the front door, that they were NOT doing refunds. The reciept has refund will be accpted UP TO THE 31st Of Oct 2011. The District Mansge Kevin Lancaster stated that the receipt did state the 31st was INCLUDED, key word Included, so they did not have to make a refund. He called the police on me and the police agreed with the service but said there was nothing he could do. I informed the police officer all I wanted was to speak to the reginial manager and that Keven the disctrict manager would not let me speak to anyone, The officer was finnaly able to obtain a contact # which was 1 800 customes. Guess what it was a toll free number for order products online, The Customer service gave me a corporate # to call 609-645-3300 Guess what it was a fake number. This place is only active during Halloween, But refuse to help anyone. They refused to give refunds. They are out just o make money and fck the customers. Now I have all the information, names of manger, district mansger and am filling a small claims law suit according to the Police, I can file these charges and try to get a refund!!! | |
| Carol Downs | 10/29/11 |
| I went to the POP UP store on E street in San Bernadino and The purchasing went Great!! An hour after I bought the Female pirate costume along with the boots and accessories and Costume pieces for my husband. I received a call telling me the party happening tomorrow was cancelled, I immediately called Spirits ( a young woman answered) and I explained what had happened and also let her know that nothing had been taken out of the packages. She apologized about the party being cancelled and told me to bring everything back and there wouldn't be any problem. The minute I walk to the door a guy blocked the way and ask " What? Are you returning something? " I told him Yes and he rolled his eyes and said Get in line. As I approached the girl at the register(she had rang me up early) She made a face and said Go stand over there( pointing at the other cashier). When it came to my turn the girl grabbed the bag and started pulling things out and said 1. Im only taking a few items back. 2. You better have a reciept or your not getting refunded for anything. She then proceeded to tell me that I was stuck with the boots. I explained that they hadnt been used you could see the bottoms of the boots were in perfect condition. She also told me that my packages with gloves and fishnet nylons (still factory sealed) would not be refunded. The mohawk wig still completely sealed and she said nope you are getting the money back on this either. Her "manager" came over and said "whats the problem" She looked at him and said " She wants to return stuff" He looked at the receipt and said "Are you the owner of this credit card? and I told him"Yes". I ask why couldnt things in sealed packages with the Spirits logo be returned and he said thats just the way it is. I looked around for signs stating that UNused and Unsealed item couldnt be returned but there wasnt a single sign. The girl didnt want to give me any receipts for the return items or even my original receipt. I will never ever shop at spirits again. | |
| Joshua | 10/26/11 |
| today i called the Spirit Halloween store in Natick , mass. i was calling on behalf of a friend who works there. my friends phone was shut off and she had no way of contacting the manager, she asked me to call for her, so i did. when i spoke to the manager he was very rude and disrespectful toward me. He even hung up on me as i was telling him that she was sick. This manager puts his employees outside in the cold in Halloween costumes and refuses to allow them time to warm up every hour or so. I am disgusted with the way this store is run and i as a military individual do not appreciate the way in which he spoke to me. he was unprofessional and rude in ways that anger me. DO NOT GO TO THIS STORE. | |
| mustang35ana | 10/26/11 |
| I was sexually harassed in the Brunswick, OH store by a manager who said that the costume showed off my small package. | |
| | 10/24/11 |
| I went to a spirit store in bossier La I bought a wig I took it home and opened it up and the blue streak fell off of it and the wig was balled up and terrible looking so I went back up there to take it back they said it was to damaged I tries to tell him that's how I got it but they didn't listen and thy wouldn't give me my money or a exchange on it then I called to complain the store owner and the manager were rude as hell to me!!!!! Do not buy anything from the spirit store in bowser louisiana | |
| crystal hernandez | 10/23/11 |
| I went into spirit halloween in mirina del ray and I never been to a store like this my daughter was trying find a costume and she could only try on 3 costumes how is she suposted to find one that gots that is BS i will never go to this store again I was gonna buy 6 costumes and because of that they lost all my business. | |
| addy | 10/23/11 |
| I went to spirit to purchase a costume so I wanted to try two on. I go to the fitting room where I am informed I can only take one at a time. I am okay with this I understand rules. When I finished trying the costumes on I asked for the first one the store manager told me its already put back in place. When I asked why he said "you didn't say you wanted it." To what I replied in a normal toned voice" I thought you were holding them until I finished." To what he yelled at me " if you don't like it leave the store!" I was shocked and embsrrased. This is the store manager talking to a customer like this. The yelling was totally uncalled for. Never will I go back to that store party city is way better. Their employees are customer friendly | |
| crimsonangel | 10/22/11 |
| The first time I ever went into my local store I noticed there were way too many employees working. It is a very small location and very hard to mave around in as it is, most of the employees were sitting around talking to large groups of theirs friends. I noticed that there was a bad odor to the store as well. Then I was shocked to find out my husband applied for a job there. He was hired and I found out that an older women who needed help using the register the evening I was there was actually the mananger. This company is awful. They treat my husband like a slave promising him a promotion, as if that means anything. It is a seasonal store so what if he gets a promotion. He works everday, all day, even if he's not on the schedule. They don't allow you to return costumes or any other merchandise, don't even try. I know that just from being in the store when people have tried. They charge way too much for what they have there anyway. Make your own costume, or rent one, or go somewhere cheaper. Check around. This is not the place you want to go. I use to be a fan, but this just an all around awful place. | |
| sue Hect | 10/23/11 |
| worst customer service ever... i called and got no answer except hours which the store is supposed to be open. I called back and got nothing, called back again and nothing except some clerk who was rude... called back again, no one spoke until clerk said he was going to hang up on me if I kept yelling. I was yelling because he was not saying a damn thing so I thought that he could not hear me. worst store ever. | |
| Shannon | 10/20/11 |
| Worst customer service EVER! I agree, if there was an option for a 0 star rating, I would have chosen that. Came into the San Bernardino, CA location this morning for a return. I was proactive the night before and called the store to see what time they would open. The girl told me 10am. I knew I would be in the area this morning and wanted to time things so I could make my return before heading home. I parked out front at about 9:50am. At 10am, I watched another couple walk up to the door. The manager allowed an employee in but told the couple they weren't open yet because they were waiting for another employee to come in before they could open. The couple told me the manager told them she would open "later" and that they were leaving. I got out of my car, knocked on the door and the manager answered. SABRINA informed me that she couldn't open by law until her other employee got there. I asked what time that would be and she said she didn't know. I told her the sign says 10am, that I called the night before and was given a 10am opening time for today AND that I had scheduled things this morning so that I could handle my return and go home. I told her she was wasting my gas if I have to go home and come back. She said there was nothing she could do. Not once did she apologize for the inconvenience. She gave me a "matter of fact" attitude and I ended up telling her she was very rude. She became very defensive. I asked her how long was I going go have to wait. She told me her employee had just got there. I asked again how long....5 min or an hour. Since she had told the previous couple "later" and allowed them to leave, I figured it was going to be some time. She laughed at me and said her employee was there so a couple min. She also said if I had a problem, I could call corporate. Trust me, I will ; ) | |
| Allison | 10/17/11 |
| I went into a Spirit Halloween store today with my 2 year old to find a spiderman costume. I was disgusted by their dead baby display and all of the other horrible bloody images you are bombarded with upon entry. I suggested to the manager that they make a separate entrance for the kid's costumes and to place an 18 and up sign for the extremely graphic material in the rest of the store. The manager and employees basically smiled and laughed it off. I will be boycotting this store from now on and I will also suggest to my friends and family that they do the same. It's fun to be scared but children do not need to have images of mangled bodies and dead babies in their heads! I wish I had never entered the store in the first place. I highly recommend that the people who created this store consider families and children in their next design plan, if they want their business to succeed. | |
| Return policy/Store manager is a Joke. | 10/13/11 |
| Plainville CT Store. My husband and I love checking out the halloween stores, so we go to all the Spirit Halloween shops theres a lot in CT. Never had any problems with ANY of them besides this one. We saw a fog machine it was about 80 bucks...we kept deciding and go backing and fourth wether or not we wanted to get it since we already had one. but this one was suppose to be a low lying fog machine...so we brought it up to the register and asked the cashier up there ift we could return this incase there was a problem with it...or anything... he assured us we could was 100%!!!! positive. so we purchased it along with many other halloween things. later that night we wanted to see how it worked it worked it didnt stay low to the ground but i mean hey it worked. later onn again after it warmed up more we tried again and it just didnt work it was just not what we had expected well with the impression we could return items by 10/31 and the recipet says u can return items as long as u have your reciept we couldnt get back THAT week. we both work were both busy and so we went the following week SHE WOULD NOT RETURN IT she was rude and said it was used and not resellable...NO SHITTTT it doesnt work. how the hell are u suppose to know if something works or not if u dont try it?!!!> its not like we were returning EVERYTHING on our reciept it was one item we spent ALOT of money that day. we ended up having to just leave the store because he would not let me return it NOR would she let us speak with her district manager. very unproffesional. very rude. they have the same shit at spirit halloween anyways at target or walmart for HALF the price anyways. | |
| Rob | 10/11/11 |
| This company is purely greed driven and can care less about its customers they only care about your money..I watched a Store Manager get demoted for being 23 years old and replaced by a much older woman that had no clue how to perform her required tasks which in the end the girl who was replaced had to do all her work for her with a 6 dollar an hour pay cut when she called corporate they told her they understood how she felt and would help her so they fired her the next day I quit on the spot as soon as they told me they let her go this is a shady company with no support for its employees and should be closed down for unfair labor code violations. DO NOT SHOP SPIRIT | |
| Ash B. | 10/6/11 |
| I applied for work there through the halloween season, and was denied employment because I have type 2 diabetes and because I was pregnant at the time! No one in my family or friends will be returning to the store or any of its sub stores... | |
| lala | 9/28/11 |
| I was an employee for spirit in fairfield ca.. The manager was a really nice lady willing to make a deal for you to purchase and accepts returns. The product on the other hand is all made in china cheap and way overpriced. The employees I worked with were all polite with the customers. We had a seriously high theft problem but we allowed purses in the store. Just sealed the costume packages better. I'd say rent a better quality costume. | |
| nicole | 9/26/11 |
| The spirit Halloween store in Cincinnati,Ohio located across from tri-county mall is awful. I went shopping for my sons costume and walked over to the dressing room waited for a employee to let us in dressing room . The girl saw us but decided to finish rating so I had my son try on his costume outside fitting room. He wanted to see what it looked like and the only mirror was.in dressing room so I told him to go look and come back out. As he exits the employee walks over and slams a ladder behind me almost hitting me and says do you need.something. I told her no we are done but thanks. My son and i were in the middle of the store when I heard her talking about me to a male employee that has been sitting there the entire time doing nothing while there are tons of customers in the store. I walk to the counter and asked her if there was a issue because I heard her talking about me. She saif do you not know how to read the signs do not enter. I said yes but u were to busy eating to help us that's when the male employee starts telling me I better never approach them like that as he tools his eyes. He begins to get loud and I say we will buy are stuff at another store. I ask for a manager she says I am the manager. I said do you have a corporatw number she tells me no then tells me of I dont leave she will call the cops . I am so upset with this store I left and found a corporate number. This store is a joke and should be shut down. | |
| outspoken | 9/24/11 |
| Spirit Halloween stores conduct their business on a profit basis only with no regard to the employees or customers. In these economic hard times when customer service should be the backbone of any profitable business I am disgusted with the display of carelessness in the Clovis and Fresno California stores. Halloween can be bought with pride elsewhere. Take some heart in family values and avoid supporting these stores. Zero stars wasnt an option... | |
| UNHAPPY CUSTOMER | 9/22/11 |
| I AM VERY UNHAPPY WITH THE STORE IN VERO BEACH FLORIDA, THE MANAGER LISA IS HORRIBLE, I HEARD HER CUSSING IN FRONT OF CUSTOMERS AND HAS A RUDE, UNPROFESSIONAL ATTITUDE. THERE WAS OTHER EMPLOYEES THERE AT THE TIME THAT WERE LAUGHING, SMILING, GREETING, AND SO VERY HELPFUL I JUST LOVED THEM, THEY ARE THE ONLY REASON I WOULD EVEN GO BACK. THIS YEAR THE STORE LOOKS HORRIBLE AND SMELLS LIKE NASTY FEET! | |
| unknown | 8/9/11 |
| spirit halloween stores your store is the best but one thing your merchindise over price but your merchindise is awsome. I baught the hovering gost,12 pice gravyard kit,candy corn,orange lights,purple lights,two flame light but one of the flame lights broke,and my costume I like all the dicor you guys sell at your store HAPPY HALLOWEEN | |
| Noah C. | 8/14/11 |
| Spirit halloween stores are the best I shop here every year and love it. | |
| Crabby gabby | 9/17/11 |
| Well I've shopped at Spirit for many years in the south bay area (CA) and have never been asked to leave my purse. As for zombie babies, well I'm not a fan either but they are a part of the ghoulish side of Halloween. I just called the customer service line about a problem I had with the costume I ordered and I got great service. No complaints from me. PS my 4 year old is horrified by the scary stuff so thank you for keeping the kids costumes in another area. | |
| Diana | 9/18/11 |
| I don't know what's wrong with the rude unprofessionals you have working in your stores. In Weslaco Tx. There is a rude worker who came up to friend who had all the intention to buy costumes for her 5 kids and herself(she loves Halloween) and the lady tells her that she has 5 minutes to browse and then she has to leave.!!! It was 1:20 pm. Not shopping for Halloween there and we are sure to tell all our friends and family(which are alot!!) To not go anywhere near there. So your employee cost you good customers to take their money somewhere else!!! | |
| adam scapolatempore | 9/18/11 |
| dear spirit halloween i shop at your stores ever single year halloween is my fovort halliday spirit halloween stores are the beast i had werd exspearants last year by all means spirit halloween store is awsome things i bought are candy corn lights,oragen lights,puple lights,skull lights,horrering gost/w step pad,12 peace gaveyard kit,stobe light ps SO MUCH FUN IT'S SCARY PPSS HAPPY HALLOWEEN I GIVE SPIRIT HALLOWEEN A 5 STAR RATING ***** | |
| Renaldo Vickers | 9/16/11 |
| I Worked At The Westhiemer And Post Oak In Houston Texas And Your Manager Julian Refused To Pay Me For The Days I Worked I Think That's Not Right Unprofessional And I Want What I Worked For its 8hrs but it's my hard earned $50 this needs to be resolved by corperate my Number 832-208-4470 Or Either I Get My Lawyer Involved | |
| Justin Butler | 9/16/11 |
| I worked for spirit hallooween in Knoxville, Tn last year and never recieved my pay check they were supposed to send to me. I have been trying to get it for a year. I'm furious, and based on the previous complaints this corperation needs to improve customer service and improve there bussiness. | |
| Ghost | 9/3/11 |
| Sexist? No. Sexist would be letting women in and denying a man with a bag. Sorry but I know Spirit and I know how much of a problem theft is in the stores. Women if you want to be treated equally, then think about what equality means. If a man came in with a bag he'd be turned away...just like you. And as for boycotting a store because of a personal tragedy involving the loss of a child...absurd. Good luck with that. It's not like they have aborted fetuses in jars, or babies on pikes (as amusing as that would be) They are zombie babies. They're not dead, they're mutated babies. Not dead babies. Get over your grief and let other people have a good time. | |
| Justin Cooper | 9/7/11 |
| I WILL GET A LAWYER FOR NON-PAYMENT OF HOURLY WAGES! FUCKING TRY ME YOU PIECES OF SHIT! YOUR DISTRICT MANAGER LINDA IS A STUPID FUCKING AIRHEAD. | |
| frightcrazycat | 8/6/11 |
| i buy a lot from this store and i love the zombie babys i have 6 and always love them me and my hubby love this store we have great service every time we love frightland.com this is how i was into the zombie babys my son asme for a brother or sister i got a new zombie babys said there u go son lol thank you halloween spirit!!!! | |
| hmmm | 7/12/11 |
| In reading some of your post it seems as the same person or one store that has poor management. As for the returns, just think about it. You have a Halloween party two weeks or more before Halloween buy your costume or prop and return it. Claim its defective or a doesn't work. I have been shopping in the store several times and noticed each time people returning items. One instance it was someone who had a party the weekend before and they were returning the hell raiser and other stuff. I overheard the manager ask what was wrong with it and he said they didnt work. She plugged them in and they worked, about that time someone walked up and said that was a great party last weekend, I wondered where you got your decorations. The manager looked at him in disgust and said "seems to be working now and it worked for the party" he just took his stuff and left. My point it is a seasonal store, like christmas decorations, we buy the shit just to use it once and store it. If you want a costume or prop that last, purchase elsewhere, this is a seasonal store. They have great buys after halloween. | |
| Sparks | 7/25/11 |
| I will never set foot in a Spirit store again...I was a manager for a season back in 2006. The owners (a married couple) of that particular store (as well as another one across town) were ABUSIVE...not only to me, but some of the people I hired, as well as the manager and some of the employees of the other store. And they paid us jack while the guy drove around in a Cadillac SUV and owned a few different homes on each side of the country. Any j hole can decide they are going to open and run a Spirit store, all you need is the money to get it going. There are corporate policies they have to follow and people they have to answer to, but by and large they can treat their employees any way they want and get away with it. I realize that this site is for customer complaints, but I thought you might want to know that Halloween sucks from the employee side, too. | |
| Kelly | 8/3/11 |
| Wow, what a different experience I had. I was in the Stockton, California store and have been for 5 years and buy every year there and the service is great. I have 6 children and moved here from Michigan and buy all my costumes from SPIRIT. The owner has been wonderful and i returned items even after the date they displayed, "No Returns after the given date" He said the sign said that but he puts the customers first and places himself in customers shoes. So, all I can say is hats off to the Spirit Store in Stockton. And great Customer Service ALL the time. | |
Unknown  | 3/7/11 |
| Spirit is a awsome place to pruchase costumes. I was an employee for them in Colorado. I must say,though..some changes need to be made how they run their company. It was very horrible when we had run out of stock...so a good example of few would be that they need to corporate needs to have better communication. communitcation is key. Another issue that i would REALLY REALLY REALLY love to adress is the fact about purses, I notice to many complaints on this one site alone. well, my dears, in the retail industry, it is very IMPORTANT to keep track of our assets. we have underdone so many shoplifters it is so bad to where YOU WILL BE STOPPED when you are carrying around big totes, etc. When the theft rate goes down, then of course, policy will change, but reality hurts because theft is getting worse each day. Spirit Halloween associates are limited. the individuals in the store, however, are unlimited. in other words, they do not have enough people to babysit you all. | |
| Kelly | 11/9/10 |
| BUYER BEWARE!!!!!!!!!!!!! MY ORDER CAME LATE,IT ARRIVED AFTER MY PARTY. THEY REFUNDED MY SHIPPING RIGHT AWAY NOW THEY ARE TELLING ME IT TAKES FOUR WEEKS TO GET MY REFUND FOR THE PACKAGE. THEY HAVE HAD OVER A WEEK TO RETURN MY MONEY. GO SOMEWHERE ELSE. CUSTOMER SERVICE IS RUDE AND THEY REALLY DON'T CARE! | |
| MRS. SELINA O | 11/8/10 |
| THIS YEAR I PURCHASED THE LAUCHING VAMPIRE AND THE HOLVRING GHOST. BOTH DISPLAY ITEMS..MY PARTY WAS NOV 6..NEITHER ONE WORKED..THE VAMPIRE WOULDNT MAKE A SOUND AND THE GHOST WOULDNT MOVE UP AND DOWN. I SENT OVER 300.00 BUCKS IN SPIRIT THIS YEAR. NO MONEY IS NEEDED. BUT WOULD LIKE TO HAVE A REPLACEMENT ON BOTH PROPS..LOVE THE STORE. | |
| Mrs. Thomas | 11/5/10 |
| October, 2010, My husband and I were perparing for a Halloween party / Charity Event, We decided to shop at Spirit Halloween Store at "The Festival Shopping Center" in Anaheim Hills, CA 92807. We purchased over $2,600 on props, customes, prizes, etc. Once home my husband began to set up Uncle Charlie an Animated Clown Prop, ONLY to discover not only was the clown broken so was the "Faceless Clown", "TWO BROKEN Graveyard Ghosts", "One Swinging Vampire" and "Two Fog Machines". This is approximately $700.00. We were back in the store withing 2 1/2 hours from the time we purchased these items. We enter the store went directly to the register with ALL BROKEN merchandise and receipts in hand ONLY TO BE TOLD THERE WAS NOTHING THEY COULD DO!!!!!!!!!!!!!!!!!!!!!!!!! This was by the superior "MANAGEMENT" Team Spirit Halloween has!! I cannot post their names at this time. Spirit Halloween had dozens of the same items to exchange for us. Spirit Halloween District Manager did not return my calls! I dont know about you, however, In our opinion, Any merchant who would take your money and sell you BROKEN Merchandise and REFUSE TO MAKE IT RIGHT with a simple EXCHANGE should be OUT OF BUSINESS!!! This is STEALING!!!!!! We were working very hard to raise money for HUNGRY Childern & Families and Spirit Halloween not only refused to sell quality merchandise upper management is far to busy to return calls or help us when their store has refused to make things right!!!!! We have witnesses ( 1 store employee and 3 customers who gladly gave us their contact information). On a positive Note: Halloween Club on Santa Ana Canyon Road, Town in the Country Center in Anaheim Hills, by Rite Aid is an awesome store and will exchange any broken item or refund your money.... They have quality merchandise!! PS......... Spirit Halloween Corp Office Also will NOT return a phone call!!! These "Executives" must be very important!! | |
| Ms. Jones | 11/2/10 |
| Sunday October 24, 2010 I decide to go shopping with my 24 month old. I stop at Spirit Halloween on Monroe in Sylvania, Oh. As I Were leaving they stop my baby and I at the door accusing me of stealing out of their store by one of the employee saying she was watching me. she escorted me back into to the store when the police arrived an checked my purse in front of custmers in front of the store there were no items found that belongs to Spirit Halloween.The manager was the only cashier witness the whole thing.I never received an apology as I was escorted out of the store.I WAS EMBARRESSED ,HUMILIATED AND HURT. I will never patronize at Spirit Halloween again. | |
| Melanie T | 10/29/10 |
| Spirit Halloween has the worst customer service of any store I have ever entountered. The maanagers are rude and completey unprofessional. If this place doesn't straighten up they're act the only store people will be going to get costumes will be Target and Walmart where the customer is actually important! | |
| Asha | 10/29/10 |
| I ordered my costume from Spirit Halloween online store,, and requested expedited shipping. have not recd my costume yet for Halloween party I had to go tonite. this is ridiculous and frustrating.. how can they be running a Halloween costume store when they don't deliver the goods.. i am never never going to be getting my costume from them and will tell all my friends about this, so none of them have to go through this ever. | |
| Edward | 10/30/10 |
| Worst halloween company ever im never buying anything from this company again tthey dont ship your goods in tyme n end up getting em after hallloween... This company sucks your better off at party city or etc. | |
| Shari | 10/28/10 |
| If they had a 0 star rating I would have chosen that. I purchase a costume for my daughter last week, at the Vestal NY location. We had a halloween party on Saturday, the costume did not even last one night, it was made of nylon and ran like a stocking. I took it back today to exchange it. The store manager "Paul" was rude and hostile before I even had a chance to speak and refused to exchange it. I wasn't asking for a refund only a simple exchange of obviously damaged goods. A costume should last more than one wearing. He then asked an employee to escort me out of the store!! Party City stands by the merchandise they sell, I will NEVER walk into any spirit store again. Oh, and after my ordeal I attemted to call the Corporate office several times and was unable to speak to a person ater repeated trys. Shoppers beware! | |
| Emily | 10/28/10 |
| I purchased a wig from the Spirit Halloween store in Newport News, Virginia - only to find out a week later when I finally opened the package that the wig was falling apart. If you touched the wig, large chunks of hair would be left in your hands. I called and spoke to an Assistant Manager who assured me that I could come in and exchange the wig for something else. Having no use for other Halloween items I found a friend who was going to stop in and purchase a costume. So I sent her with my wig - so she could exchange it for what she needed. When she got to the check out - her exchange was denied. I called the store and spoke to the same Assistant Manager who said there was nothing he could do. He asked the Store Manager who pretty much said that I was out of luck. After researching online I found a note on the Spirit Halloween Website that stated that customers can return items withing 21 days of their purchase as long as it is unused and in it's orignial packaging. Also, the State of VA requires that a merchant refund a consumer for product purchased that is defective. I called the store back and spoke to the Store Manager (Jaclyn) who insisted that I could only exchange the item and that she was doing me a favor by letting me do that. After I told her about the 21 day return policy on their website and the VA State Law. She said that I was rude and if I came in she would give me my money back. Then...she hung up on me! | |
| sam | 10/26/10 |
| this is the worst customer service i have ever seen in my life Hi i live in las vegas i orderd my kids costume on oct 8th and still havent seen it , after several trys to speak with the coustomer service manager SHANATRIA G after being lied to and ducked and dodged for 2 weeks i thougt i would start letting pepole know how poor of service i recived after my debit card was already chared for the product THANKS | |
| D. Niemann | 10/25/10 |
| I walked in to the Sherman Texas store today, with my son, to purchase several items he needed for tonight. I was stopped at the door and told that purses were not allowed. Ridiculous! I am 47 years old, not some punk kid walking into that store to steal. And if I did want to steal, I wouldn't need a purse to do it. Do they ask men to leave their wallets at the door? Is this a company policy or just the extremely poor management on this one stores part? Offended? Yes, I was! Seriously now, do you want to exclude an entire section of the population from shopping in the store? Because without the purse, there is no cash. I walked out, spent my money elsewhere and fully intend to be sure that everyone I can tell will not step foot in there and be treated so rudely! | |
| Jodi Foster | 10/23/10 |
| Walking into Spirit Halloween store in Monroe, MI made me sick to my stomach. There display of evil possessed dead babies is there ideal of a good halloween joke. I am a mother of a child that passed and this made me very upset while I was in the store. I went up to the register and asked to talk to a manager. The assistant manager just waved me off when I said something about the display. I understand that Halloween is Halloween but dead babies should not be a part of it. I have asked all my friends and family to boycott your stores. | |
| Mrs. Lambe | 10/23/10 |
| I attempted to Purchase a Halloween costume at the Sherman Tx location, but upon walking in the door I was accosted by an employe who would not let me enter the store w/my 5x8 inch shoulder bag. I have never in my life been told I couldn't go into a place of business where I had every intention of spending my money if I didn't leave my personal belongings unattended in my vehicle... I can tell you this, party city doesn't have rules to discriminate against women entering their store. When I explained to the employe that my bag was the size of a wallet, and that even at that I didn't feel comfortable leaving it in the car, he told me that I could leave, and then he blocked my access through the door... This is a very sexist, and unprofessional way of conducting business. | |
| Write A Review For Spirit Halloween Corporate Headquarters Note: This is not to be used to contact Spirit Halloween Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Spirit Halloween. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
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