371 Reviews For Spirit Airlines Headquarters & Corporate Office

Am very disappointed in this austerity driven airline. We were set to travel from DTW to LGA on Thursday , 12/16 . On Saturdday, 12/10 had to bring my wife to the hospital because of blurred vision. It followed that the diagnosis resulted in a appointment on Thursday because of the discovery of a tumor.For some reason, the appointment could only be on Thursday with no chance of a later flight. The next appointment would be close to a month away. I called to change the reservation resulting in an additional fee of $280. This was obscene in my opinion.Half of that I could live with. But with this kind of attitude toward customers, and the absolute ineptitude of their foreign partners, it will not take very long for this airline to face the wrath of its customers. I am sorry I ever got involved with this maverick .

It is impossible to reach any live person at Spirit Airlines with a customer service problem. When you call the corporate headquarters, you only get a recorded message stating that if the problem is a customer service problem you must go to the website and press "help". When you do this, you only get an e-mail form to fill out to file the complaint, and never receive any answers. There are no phone options even at the corporate headquarters to talk to a live person about ANYTHING. By the way, even the number at the top of this page is NO LONGER IN SERVICE. This airline is a total FRAUD. I had been a good customer and belonged to the $9 Fare Club. They sneaked in a renewal on me charging me $59.95, with no advance notice, and when I told them I didn't want to renew, they said "too bad, the renewal is automatic and nonrefundable". If you don't want to renew, you're somehow supposed to know that you must cancel your membership early, before the renewal date. They need to be investigated by the FTC for fraudulant business practices....other consumer product companies would never be allowed to get away with these practices.

very disatified with the poor peformance of this air line i cant even get a hold of anyone to hear my complaint they are abusive and rude

The worst experience in my life. Lost 600.00 due to a language barrier. I consider this theft and will continue this crusade until I get my money back. They are unethical in their business practices. When I left PR on 11/23- the employee Edwin Trujillo was the most unkind, rude, and unprofessional individual that I have encountered. He needs to be fired. I intend to pursue my complaint through legal channels, including through government agencies. They make charges to credit cards after the flight date. They charged my credit cards for over 600.00 and never confirmed the trip. Robert Di P.O. Box 57085 Jacksonville, FL 32217

To whom it may concern, This is my recent experience with Spirit Airlines.On Sat.morning,Nov.20,2010; Me,and my newlywed bride went to Ft.Lauderdale airport to get on a plane,going back home to Atlanta Ga.where we are from.We were leaving behind a near perfect wedding,and even better honeymoon cruise.We chose to fly Spirit Airlines because they were the least expensive airline to fly home on,and seem to be reputable.And as everyone knows,weddings,as well as honymoons,are quite expensive.Well,when we got to the Spirit Airlines check in counter,we were 2nd in line out of 3 people total.So,as we stand in line for about 40 minutes,watching the gentleman take his time helping the person in front of us,as well as having conversations,with his Spirit co-workers about his night last night,and wanting to know if they were,quote,( going to the party tonight) end quote,and things of that nature,he finally finished with the person in front of us.After that 40 mins,in line,then it was our turn,in which we spent another 30-45 minutes,at the counter.Let me add that we had ALREADY purchased our tickets online several weeks earlier.Now,we were unbder the impression that our flight left at 9:30 A.M Sat.morn,when in fact,it wasn’t scheduled untill 9:30 P.M that night.Now I don’t know what happened with that,so I didn’t fuss,or lay blame on anyone,and certainly didn’t want to end such a great honeymoon over that.At that point,the gentleman put us on stand-by for 4:30 P.M.It cost an extra $50.00,but,no problem,because the time mix-up was my mistake,I’m sure.Then we paid the $50.00 fee for our 2 suitcases.Again,no problem.Spirit has to make money,or they won’t be in business long.So,again,no problem.Here’s where the problem begins.We arrived in Atlanta,Ga.on time.When we went to baggage claim,we were missing one of our bags,that we had to pay $25.00 for,to be put on our plane,and arrive when we arrived.A BRAND NEW $200.00 suitcase that we had gotten as a wedding present.But it wasn’t there,even though we paid for it to be.So,now,not only has Spirit Airlines lost our brand new $200.00 suitcase,a wedding present at that,filled with personal items,and gifts,we also paid $25.00 for nothing.So,we filled out proper paperwork,and they told us they would deliver it,and if it were missing more than 24 hours,that they would give us a $25 credit toward a future flight.Again,no problem,accidents happen.So about 4or 5 P.M Sun.ALMOST 24 hours later,our bag arrives.Our BRAND NEW $200.00 bag it torn up!!One of the handles is torn off,and the fabric is ripped about 8 inches.It cannot be used again because of the ripped off handle.So,we called Spirit Airlines and to my surprise there response is they can only give a $50.00 credit towards a future flight,or we can call headquarters,but the most they would do is give $50.00 cash and nothing more.AND it would be a long process.My question is ,What kind of B.S is that???? I tell you what,You can keep your $50.00credit,or the alternative,$50.00 cash.A credit wont do me any good because I will NEVER EVER fly Spirit,or any kind of association with Spirit ever again.And if money is that tight,you need that $50 cash more than me.And as far as the long process it would take,I’d rather spend that calling Clark Howard telling him about my experience,and sending this letter to as many public boards,twitters,and any where else that will let me post this letter!! James,and Amber Wise.

To Whom It May Concern: Sunday November 21, 2010 my wife and I flew from Ft Lauderdale to LaGuardia via S Spirit flight number NK 180. My wife sat in seat 5C and I sat in 5D with two gentlemen next to me in 5E and 5F. Shortly after take off the woman in the seat if front of me reclined her seat as far as it would go. The man in 5E said the he had to use the bathroom and needed to get past me. I politely asked the woman if she would put her seat in an upright position so that I could get out of my seat and her reply was “No I paid extra for this seat and I intend to be comfortable”. I explained that with her seat in the reclined position that it was very difficult for me to get up and nearly impossible for the man next to me to get out so that he could use the bathroom----her reply was “That’s too bad but I really don’t care, it’s not my problem”. At this point the man next to me and I both simply pushed the back of the woman’s seat to the upright position so that he could get out. The woman instantly became very aggressive and swore at me because her seat had been pushed. She announced that she was going to have me arrested. My wife became extremely upset with this uncalled for behavior and fowl language by the woman. For your information both my wife and I were escorted to the plane in wheelchairs. Additionally my wife has had two brain surgeries within the last 3 years and really doesn’t need this type of childish behavior. For the record the Steward Rolondo Vargas (EMPLOYEE # 61107)handled the situation very well and should be commended for his actions. Very truly yours, Lloyd Schaefer 1516 Harbour Village Drive Surfside Beach SC, 29575 843-215-7702

I've been flying with Spirit since 2007 and in that time accumulated nearly 50,000 miles in my frequent flier account. That's enough credit points for two round trip tickets to their farthest destination. When I went online to cash-in my miles recently for a long anticipated trip to Peru, I found that all of my miles had disappeared. Without any notification or warning, the miles were taken away because I hadn't purchased a flight in 6 months. When I called to speak to a customer service agent I was routed to India, put on hold many times, given the run around time and again, and after 1 hour on the phone finally told to call back another day if I wanted to speak with a manager. They're within their legal right because in the tiny print somewhere at the very bottom of their unnecessarily long rights and condition page it says they reserve the right to close the account after a period of inactivity, but this company is dishonest and doesn't care about the people who keep them in business. 50,000 miles over 3 years! And just like that...gone. True. Story.

This airline sub-contracts all its customer service to India and there is, apparently, no way to talk to anyone in the USA when there is a problem. We had a flight scheduled from Ft. Lauderdale to St. Thomas early in Nov--2010. However, the hotel in St. John advised that the weather there is poor related to the hurricane and the hotel is not operating with full facilities thanks to another storm two weeks ago. Thus, we wanted to delay our trip for a week which is the first time the hotel could accomodate us to make the change. We therefore tried to convince someone in India not to penalize us $200 for making a date change. No one would do anything and claimed there was no one in India who had the authority to make this kind of decision even though American Airlines did not penalize friends who were planning to meet us but flying from CT as they too needed to make the change. Aside from spending over two hours on the phone with people in India, the most they could do was apologize for not being able to do anything. A flight ticket that was priced at $56, ended up over $400 once all their extras were added in (taxes, better seats, fuel, luggage charge etc. etc.) I would suggest finding a different airline if Spirit is going where you wish to go. We would never fly with them again as they have no Americans one can talk with and their policies are far too rigid.

Spirit Airlines, i'm not sure how to start this off but i'll try. I phoned you're reservations located in Bangladesh India trying to make a reservation from DTW to LAS, laguage was extremely difficult to understand. It took 5 phone call to India to correct every mistake made. As a small airline i understand the importance of making money in this economy. What i see and experianced is poor customer service. I could have flown Delta for $10 more but chose you're airline not because of cost but wanted to try my home town airline (Only $10 cheaper then Delta) Spirit managment you must run this airline thinking about the future not just right now. I wish you luck in the future.

You guys shouldnt even get 1 star, this is the worst airlines ever. There is absolutely nothing good about this airline. Dont fly Spirit, trust me. I was a little late because of traffic, my flight left at 10:05, I was at the gate at 9:40 and they told me the doors were already closed. U mean to tell me they couldnt let me on the flight? Then they turn and tell me that the ticket is non-refundable, u can use it as credit, I dont want no credit I want my money back, Im not on the flight.

you have a pilot by the name of jeff noyes who is the most polite considerate and caring person i have encountered in a very long while i hope you appreciate him

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