2800 Executive Way Miramar, FL 33316
(586)791-7300
Reviews For Spirit Airlines Corporate Office
Andrea  | 5/3/12 |
| Contact CEO directly and tell him what you think of him and his company! ben.baldanza@spiritair.com. Post your outrage on facebook and share with your friends. | |
| dan louis | 5/4/12 |
| You know this man protected you peoples azz. If it wasnt for people like him you could be living in a third world. Where you would have the rights you have in this country. I hope your company loses in the long run. | |
Sandy  | 5/4/12 |
| Another get greedy from a corp. business. $100.00 for overhead bags now? What next $100.00 to go from tunnel to plane? It will be cheaper to mail your vacation clothes to your destination than to pay your fees!!! | |
| chuckweglarz@yahoo.com | 5/4/12 |
| As a veteran 1967-1971 United Ststes Navy I cannot understanding how SPIRIT is to cheap to refund a of $ 197.00 to a dying veteran !!! Is the $197.00 included in the president bonus pay for next year ????? You guys are heartless !!!!!!!!!! I will never fly on your SPIRIT AIRLINES . You really blew a good will cause you ( turkeys) signed a veteran who loves his country !!!! Charles J. Weglarz BM3 United States Navy | |
| Mark | 5/4/12 |
| Low cost with poor customer service is NOT going to keep this boat afloat. Who is making these decisions that make your airline look pathetic? I've been in the service industry for over 25 years and I travel 35 weeks a year. Taking the 'one size fits all' approach to refunds is going to ensure that you alienate ALL potential flyers--not just those who fail to fit even a narrow criteria. When you also consider that the 'cherry on this sundae' is a dying vet, this one is just too much for people to ignore. Add to that a $100 carry on fee for every customer, and I can promise that this airline will find travelers AVOIDING it, as opposed to simply preferring other airlines. You can't call it 'low cost' when you stick virtually every customer with outrageous add-ons. Spirit?? Within 24 months, you might as well call it 'Cricket' because that's the only noise anyone will hear from former Spirit gates. | |
| US Navy | 5/4/12 |
| Congratulations, your company is now being boycotted by all service members both active duty and retired. How about you people take a look around and figure out who the people are that make it possible for you to exist. | |
| Aaron Reynolds | 5/6/12 |
| Actally, the Score is No Stars. As a veteran, I will never buy a ticket on spirit airlines. The sooner you are out of business, the better. Veterans Organizations all over the United States have now picked up on this problem that spirit airlines caused. And we have thousands of friends. Wait till the boss looks at this quarters spread sheet and next quarter's too, if there is one. I'm sorry for your employees. And remember no airline is buying poorly maintained aircraft, not even in the Sahara, too bad! This must be an indication of how your aircraft are maintained also. Just a public service note to assist you out of business. Adios | |
| Michael | 5/24/12 |
| What a rip off airlines. They give you this low price to fly and then rake your pockets for baggage. Horrible!!! | |
| lori | 5/23/12 |
| my husbands sister was dying he could not go she went into hospice. thet refused to refund the ticket. and when she passed away made an emergency flight day before for the funeral one way they charged me 243.00 dollars. i paid already for both flights. no compassion and by the way i asked the women sitting in his seat there. which i paid for! so they made money on his seat anyway they sick and are greedy sobs! | |
| Chris | 5/23/12 |
| I have finally had enough. I was first turned off from Spirit when I found out that my miles are worthless, because they expire after 3 months and you need 10,000 to redeem. I will never fly enough to redeem. Then, three days ago, I talked my wife into volunteering to be bumped from our Sunday afternoon flight from Orlando to Atlantic City with our four young children, because they offered us each 2 round trip tickets to anywhere they fly. They put us up in a hotel and gave us (insufficient) food vouchers. Today, I called to book the first of our flights and was informed that our vouchers could not be used for any of the time periods that we are free to travel (holidays when kids are off school). I asked about every possible location, and even inquired about other holidays and flexible dates. Absolutely nothing available for us. Basically, if the travel date is at all attractive, they don't let you use your voucher. And they must be booked within 60 days for a published flight, which means we have to use ours by the ends of April 2013, but we won't be able to travel around any holidays. Since we won't take the kids out of school for the holidays, the result is that the travel vouchers are useless to us. I feel like we've been scammed. I will NEVER use Spirit again, except perhaps for these vouchers, if I can figure out how to use them. We are only 30 minutes from Atlantic City, but I'd rather travel twice as far and use a real airline out of Philadelphia. | |
| Scott Leal | 5/8/12 |
| Worst airline in history. Might as well walk. | |
| Gina C. | 5/7/12 |
| I cant believe what I am reading! I am trying to get a hold of corporate & cant! My dad passed away from cancer on tues & the airlines charged him over $600.00 to change his flight to get home to the Doctors in Michigan. I had to change my sisters flight immediately because of my dads declined health, which was booked through US Airlines & they waived all fee's. Anyone know what I can do to dispute this. I was on hold for over an hour yesterday with Corporate & no one ever picked up!! | |
| Marina Jones | 5/16/12 |
| Thanks for giving my dad a job...even if you did pay him below industry standard wages for years...and deprive him of sleep. Their pilots are as good as any. | |
| Pat Rey | 4/23/12 |
| Your absolute refusal to give a Marine veteran dying of cancer a refund for his $197.00 ticket is the worst decision I have ever heard. Heartless and cruel are two adjectives I would use. If you were the only airline that flew to my desired destination, I would not go. | |
| sandy n. | 4/24/12 |
| I can't believe that Spirit Airlines will not give a dying man a refund on his ticket. He has cancer and his Dr. has given him a letter stating that he cannot fly.I have never heard of such a cold hearted policy. I hope that I never am forced to fly Spirit Airlines. I will certainly not do so by choice. If any one of you people are in such a situation like that poor man finds himself in, I hope that you are met with the same callousness. I would not even give you a one star rating. | |
| Lisa | 4/25/12 |
| Horrible airline. I called and booked a flight for my son from Detroit to Panama City Florida. They dont even fly to PCB airport. Only Fort Meyers and Miami. When my son got to the airport and gave them his confirmation number they asked for his passport or he would have ended up in Panama. They would not help to resolve the situation, would not book him anywhere close, and would not stand behind their policies and credit the ticket. I could not understand the person who seemed to be speaking Indian and was on hold for 45 minutes then disconnected. Very bad experience. Still fighting it. EVen the Confirmation said this: Detroit to Ft. Lauderdale/ Miami then Ft. Lauderdale/ Miami to Panama City/Panama City (which I thought meant PCB) never did it say international flight but the agent should have known that they only go to 2 places in Florida..... | |
| Mary | 4/26/12 |
| Spirit Airlines will not refund a dying man's ticket, even though they have already resold the seat (they are getting paid twice for the same seat). They told him if he died before the flight they will be happy to refund the money. Gary Meekem is a Vietnam vet and served eight years in the Marines. He is asking all military, vets and anyone else not to support this company by not purchasing tickets. http://www.tampabay.com/news/article1226081.ece | |
| Robert G Smith | 4/26/12 |
I was very disappointed reading about the dieing Viet Nam Veteran who had to cancel his flight and that Spirit would not refund his money . I know that it’s not spirits policy to refund without having the insurance but, For Gods sake the man fought for this country………. For you ! He’s dieing . Please refund his money . I will look for your answer in the news or on this site. .. If you do nothing and don’t refund his money then I will never fly spirit again ……….. Please don’t make me do that Thank you Robert Smith | |
| FRANK ROWE | 4/27/12 |
| SPIRIT AIRLINES HAS NO FEELINGS WHATEVER. IF THEY DO NOT GET THE MONEY BACK TO THE VET WHO IS DYING OF CANCER,EVEN AFTER HE HAS A NOTE FROM HIS DOCTOR NOT TO FLY. THE ENTIRE COUNTRY, ALL VET ALL SENIORS AND ANY ONE WHO MIGHT THINK OF FLYING SPIRIT,PLEASE DON'T, USE ANOTHER AIRLINE. THIS COMPANY WHO IS TAKING CUSTOMER SERVICE JOBS AND FARMING THEM OUT TO INDIA. PLEASE HELP TO PUT THEM OUT OF BUSINESS, | |
| P Napolitano | 5/3/12 |
| Your CEO has to be the lowest form of a person he is hateful compassion in him has been replaced with a vile attitude I do not know why he is still holding a job at your airline | |
| Richard | 4/30/12 |
| Your HATEFUL reply to the DYING VIETNAM VET requesting a ticket refund, because his doctor told him that he should not fly, IS TOTALLY DISPICABLE !!!!! HOPE YOU GO OUT OF BUSINESS !!!!!! | |
| 24 Year Navy Veteran | 4/30/12 |
| This airlines refused to refund a dying Vietnam Veteran the price of a ticket, less than $200. after his doctor forbid him to fly. Shame on you, and keep in mind the number of active, reserve and retiered veterans that live and travel within the U.S. I know that I will never fly this airlines, if they do not do the right thing. When greed is more predominate than compassion--then you have lost your soul! | |
| Dr. Tony S | 5/1/12 |
| Really it should be less than one star. As a 3-tour Vietnam vet I started a boycott in Cleveland against them for the treatment they gave that terminally ill veteran. Bloody 'ell, the guy's terminally ill, can't travel, and they not only refused to refund his ticket, but refuseed to reissue one in his daughter's name so she could visit him! Bloody 'ell, even Fox news picked up on the story this morning, and these ba----ds refused to respond. Rest assured, every VFW post in the county has now been notified and they've been requested to inform their members to say clear of these low lifes, and to pass the word on to other VFW posts. This is what we fought and bled and died for? What's next from these loosers- are they going to throw bags of dog s--t at us again?? Wouldn't put it past them! STAY CLEAR OF THESE A--H---S!!! | |
| Samara M. | 5/1/12 |
| DO NOT FLY SPIRIT AIRLINES!!!!!!!!!!!!! PAY THE EXTRA MONEY TO GO WITH ANOTHER AIRLINE!!Unlike other airlines whose rates dropped they would not prorate my tickets. Then they tell me to cancel will be $125.00 each ticket. Then they had the nerve to tell me they did not have a CORPORATE OFFICE!!! are you kidding me then they told me that all I can do is write to complain. I will definitely be complaining to the B.B.B today on Spirit airlines. The fact that they REFUSED to give me the corporate number to complain sends a red flag. I will NEVER fly or RECOMMEND this airline to ANYONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Dave A 27 year veteran | 5/1/12 |
| Rating is worse than Piss-poor in fact, How quickly YOU (Spirit Airlines) forget what sacrifices this Nations soldiers have given to keep your piss-poor airlines free to operate in a free country. I will never fly your piss-poor almighty dollar groveling piece of SH*T sending jobs overseas Airlines.... Guess what? Even the stupid phone number on this site is disconnected, speaks highly of your operational qualities another reason not to fly. | |
| CARMELS | 5/1/12 |
| This is the worst airlines. Not only are the customer service rep terrible. But to pay money to fly have a two hour flight and have to pay for water or soda drink is a outrage. Maybe they need to catch one of the store that have a special on drinks and buy them out. They charge to check you bag also charge if you need a boarding pass five dollars. I have never heard of anything like this. And if you call in to their customers service they outsource to india. And they don't understand english and I didn't understand them. Please someone inspect this airlines and get rid of them this is all wrong. | |
| Amy Gregg | 5/1/12 |
| After The way you have treated the older gentleman this week who is an American hero our business will no longer use you!! A man that is dying, fought for our coutry and can no longer fly!! Shame shame shame!! The Gregg group is Boycotting you!!! | |
| bill feldstein | 5/2/12 |
| Damage Control What is within the head of management~The company should have taken a 'prudent' approach and at the very minimum allowed the Veteran to transfer the ticket to that of his daughter. Spirit has lost a tremendous amount of good will and the 'mean spirited' attitude has not served the company nor its shareholders. Management should be prepared to 'fall on it's sword' for allowing this deplorable situation to have gone viral. I owned and operated a company with 22,000 employees. Let me share with you how this matter 'should' have been handled. Respecting your policy on refund; Amend immediately to allow any customer who has purchased a ticket to be allowed a change, transfer, refund for legitimate medical reason(s) and to be documented by a M.D. Public Relations Regardless as to the companies rationalization, you've got a horrific P.R. situation. The company IS NOT the victim but the ridiculous attitude of someone within the company has allowed this sad situation to become a potential Waterloo! The moment is now since you can not relive yesterday. Contact this VET today and make an exception to your cancellation/change policy. If you do what is in the favor of what the public views you should do can ONLY be a benefit to the company. Cash Preservation/Damage Control Only management can control the damage which ultimately will preserve the cash. Unimaginable as to how much 'horrific public relations' has been caused! Easy to be critical but I wish to suggest a positive 'step' which will immediately put the company within the appropriate vision of the public. a. Amend your policy. I am not equipped to say how but do know that an amendment is needed NOW! b. Do a P.R. promotion with the VET but I feel it incorrect to attempt to give him a refund. You can make him be the hero and the company will be the benefactor. c. Donate to Wounded Warriors but do so using the Good Spirit of Spirit and use the Vet to forge your way back as a sensitive company rather than the immage created as mean spirited. No longer allow false rationalizations to permeate through the fiber of Spirit. What you believed to be acceptable is no longer valid. Respectfully, Bill Feldstein | |
| WOLFECYBORG@HOTMAIL.COM | 4/23/12 |
| WE WENT ONLINE AND WAS(1) CLICK AWAY FROM PURCHASING A ROUNDTRIP TICKET WHEN AN ADVERTISEMENT OFFERED ME $50.00 OF "this ticket purchase" IF I APPLIED FOR A SPIRIT AIRLINE CREDIT CARD. I FILLED OUT THE APPLICATION FOR AND COULD NOT GET MY %50.00 CREDIT. WE GOOGLED SPIRIT CORPORATE OFFICE WHICH SHOWED A (586) 791-7300 PHONE NUMBER WHICH IS A DISCONNECTED NUMBER. I CALLED 1(800)425-4167 AND GOT FED UP AFTER BEING ON HOLD AND FINALLY SPEAKING WITH PEARL IN ANOTHER COUNTRY. PEARL PUT ME ON HOLD AGAIN FOR 15 MINUTES WHILE SHE TRIED TO GET ME A NUMBER FOR THE CORPORATE OFFICE. SHE NEVER CAME BACK AND I GAVE UP. I FOUND THE AUTOMATED 1(800) 772-7117 BUT COULD NOT GET A HUMAN TO SPEAK TO UNLESS I WANTED TO BUY A TICKET. SPIRIT AIRLINES HAS NOOOOO CUSTOMER SUPPORT WHATSOEVER. STAY AWAY! | |
| | 4/11/12 |
| Will NEVER EVER use Spirit Airlines again. Web site doesnt work to even check in, fee to check in at the airport. Fees for bags, bigger fee for bag for not paying 24 hours in advanced. WTH?? Hidden fees for EVERYTHING. Can not select your seat, or there is a fee. Just an FYI- They will never EVER get my business again. Its worth flying with a reputable airline and paying a little higher price than paying a cheaper price with Spirit and then paying for all the hidden fees. It will be more costly with Spirit than other airlines. I am going to contact the BBB after returning about being charged 38 $ for return checked bag even though I booked it more than 24 hours in advanced. You guys really do know how to nickel and dime someone. I WILL NEVER EVER give you my business again, and I will make sure my friends dont either. | |
| AL T. | 4/12/12 |
| To add to the bad experiences with this airline, try to get a flight using the mileage points from their "Free Spirit" Mater Card. When trying to schedule a flight six months ahead of time, they tol me there weren't any seats for this program. Later they said to call just two months before the desired date for the flight since they didn't have the schedule of flights for those dates. At this point a chose a date two months ahead and they said there weren't any seats for this program.It doesn't matter when I have tried to schedule a trip using my card points for the last year, I have always been told no seats are available. This is, in my opinion, the worst airline I know. OI have about 50.000 miles I don't know what to do with, and they don't know either. | |
| Joe Bromiley | 4/2/12 |
| Arrived in Atlantic City on Saturday night. Bag missing and filled out form with young lady who was uncertain as to how to do the form. It is now Monday morning and not bag, no return call from the provided baggage number. All telephone numbers on theinternet do not work. Clearly they are in "hiding". This was my first and last Spirit flight. I have flown many airlines for 40 years and rarely had a lost bag. On the few occassions, it was flawlessly delivered that evening or the next day. "Adios Spriit"! Oh, by the way, if you are more then 5 foot, 10 inches tall, forget this airline. | |
| Yadira Mssari | 4/2/12 |
| This is a terrible airline. My daughter arrived late at the SJU airport because of traffic jam, but made it to the counter 1/2 an hour before the flight was to leave and they told her the airplane was taxing the runway and would not allow her to at least try to make it to the gate. a flght that leaves at 4pm is not suppose to taxi the runway at 3:30pm.Not traveling on this airline again. | |
| | 4/2/12 |
| This is the worst airline I have ever experienced, and I've flown a lot of airlines. The people were extremely rude and inconsiderate. My flight to DFW was delayed 4 hours without then notifying me so I sat at the ORD airport for 7 hours. On the flight back to ORD I was told that my carry on bag that met all of their specifications suddenly did not, and I proved them wrong at the gate where they stopped me and they still charged me 45$ when on the flight to DFW from ORD originally it fit perfectly under the seat in front of me. That 45$ charge was bull. The woman at the gate was rude and I asked to speak with a superviser and none came. I paid the fee and I will now dispute it. Worst expierience. I will never NEVER fly with this airline again. It would be more worth it to spend the extra 100$ to fly united who I have never had a problem with. Spirit airlines is dirty it looks like you are sitting in filth,there is no room. The tray in front of me was broken and kept falling down during the flight. Never in my life have I experienced something so downright discusting not only look wise but attitude as well. Everyone I know who flys will know of this and I can promise you no one I am associated with will ever fly this airline. | |
| Eddie | 3/26/12 |
| So again spirit has found a way to screw me and my daughter over. I've gotten used to the flight delays and mechanical problems but this trip started off bad when I found out when booking that my sunday flight home had a 3 hour layover in detroit. So they wanted me to go from myrtle beach to detroit wait three hours then go to ny. How does a 1 45 min flight go to almOst a 7 gr flight. So I took the first flight on monday morning at 908am. What they did today 3-26-12 has taken the cake. I get a call at 4am to tell me that my 9:08 flight has been cancelled due to mechanical problems(which I read and have went through,is a common problem) that's it no re-schedule no nothing. So I have to call back and deal with idiots,they wanna put my daughter who's 7 my mom and myself all on seperate flights. Which I wasn't taking. Then they tell me that we can get on the next days flight at 215. So now I'm stuck paying for another day of hotel,food,car rental,losing a days pay at work and they don't give a damn as long as they take your money. So far they gave each of us a 50 voucher for my next flight. I would never recomend anyone to use spirit. Pay the extra money and travel a real airlines | |
| Jason | 3/25/12 |
| First of all, do not let Spirit airlines entice you with their "low" rates. You will get a descent rate on the airfare but they will "nickel and dime" you to death afterwards. Words cannot express my extreme distaste for this airline! I recently took a trip to Miami, FL and upon my departure Spirit could not find my return information. They then informed me some employee in Dallas reported me as a "no show" even though these idiots let me board to Miami! I expected them to make good on their obvious mistake BUT they spun it around on me and said it was my fault! And basically I'm SOL stuck in Miami! Of course they kept all my money, didn't offer a refund, the employees were very rude, and to make matters worst they had no later flights back to Dallas! NEVER fly with this airline...if you do be very cautious and be prepared for unprofessionalism. | |
| James Barret | 3/23/12 |
| How this airline is still in business is beyond me. I made a comment to one of their idiot agents and to my surprise, they cancelled my flight. I ended the call politely though. Later, when checking online, I realized my flight was cancelled. Call back and was told that I would get a call back in 24 to 72 hours. These are the biggest idiots I've ever had to deal with. There are many more words (not in the dictionary) to describe these insensitive beings! I HATE SPIRIT AIRLINES!!!!!!!!!!!!! | |
| Lisa Dizengoff-Ezersky | 3/16/12 |
| OMG!! There aren't enough adjectives or in this case 'explitives' to describe my frustration, anger, dismay and utter shock with regards to the lack of professionalism and courtesy displayed by this dreadful, customer-unfriendly pseudo-airline!!!! I needed to cancel my flight due to a family emergency and had doctor's notes and ample evidence to support my inability to return home to Ft .Lauderdale. My father is battling pancreatic cancer and I have been in Philadelphia caring for him since November. I've been on an extended leave of absence from my job in Florida so as to allow me to be his primary care-taker. Believe me my family and I had hopeda and prayed his condition would have improved and we'd be able to return to life as we knew it. Spirit's 'out-sources' staff in India kept telling me how sorry they were, but their policy does not allow for cancellation without an astronomical fee.(almost 75% of the original ticket cost). I purchased the alleged 'fight insurance' only to learn that it is not applicable. When I asked Baev from India for a corporate number in the US, he told me there wasn't one and the only way to contact the airline was via e-mail (**I'm positive I'll never hear back)!!!!!!!! Fortunately I am not as challenged as the staff of Spirit and located their corporate number and address in Miramar, Florida in less than 2 minutes via Google. I will fight this as it will afford me an outlet for my heartache and frustration over my father's condition. NEVER, NEVER, NEVER, NEVER, NEVER , NEVER, NEVER, NEVER AGAIN!!!!!! will I nor any of my friends nor family fly this absurdity of an airline. | |
| Susan | 3/9/12 |
| So after having a wonderful, once in a lifetime vacation, it was nearly ruined by Spirit. On our return flight, after sitting at the Cancun airport for nearly 9 hours we were finally informed our flight from Cancun to Tampa had been cancelled, and were then shipped off to a hotel by the airport. Returned to airport the next day for a 12:30 flight, and were still sitting on the tarmac at 4:00. Finally arrived at Fort Lauderdale (instead of the original Tampa) to find...NO LUGGAGE!! Returned to Detroit more than 24 hours after we should have been home. While my travel companions luggage did make its way back to Detroit, as did 1 of mine, my main bag with 2/3 of my summer clothing was gone. To say I am unhappy would be the understatement of the century. Particularly disturbing is the blase attitude of Spirits employees, and the fact that I PAID for these bags to fly....Wow. | |
| Jessica cepeda | 3/10/12 |
| This airline sucks, if u need assistance you have to speak to idiots in India who can't even help you with shit. I had a family emergency an had to cancel my trip, Ty made it so difficult for me they had me on hold for one hold hour n they never responded to my call that was on hold. I was so frustrated I has to hang u and go through the whole process again, they told me their so called supervisor would cal me with in an hour to handle my situation, I stayed up till 3am waiting for the phone call, and the I fell asleep waiting on the supervisor, meanwhile they told me the supervisor would cal me around midnight. The next day I woke and had to do the hole process again and it was the same damn people who can't even understand you. Spirit airlines sucks ass n I will never book again n I highly recommend all those not to. They are extremely quick to charge your card for the service and don't work at all with you if there is an emergency. They charge a large amount of money to cancel a flight n on top of that you dot get your money back, your money becomes stupid spirit points and try expire in two months, like seriously I lost 400 dollars because of this airline. Please to all those out there do not book wit this sucky airline it's a nightmare they don't care about costumers, once they have their money your nothing to them. | |
| Robert Kramer | 3/14/12 |
| Spirit Airlines is the absolute worst airline there is!!!!! I will never book another flight on Spirit nor will I ever recommend it to another person!!!! They have no leg room on there planes and nickel and dime you until there is no end. You have to pay $3.00 for water on their flights!!!! I would pay extra on another airline, it is still cheaper!!!!!!! | |
| susan | 3/16/12 |
| Worst experience ever!!Do not use this airline!!! The customer service is a complete joke. You will sit on hold for 40 minutes and get someone from another country that barely speaks English in his kitchen. You can hear the rest of the family in the back round. They couldn't care less about their customers.Just do yourself a favor and fly with other airlines. | |
B Simmer  | 3/5/12 |
| This past weekend my husband and I flew from DFW to LGA for a weekend getaway. I had read all the reviews about Spirit beforehand, but they had the flight times we needed, so I purchased the tickets and prepared for the worst. I was so pleasantly surprised! We purchased seat upgrades on the exit row for only $25 a seat. We had more leg room than any flight I have ever been on, the flight attendants we friendly and upbeat and made sure everyone had everything they needed. Each flight arrived earlier than the designated landing time. We did have to pay an extra $25 on the way back for the additional weight because of buying things, but EVERY airline does that. As long as I can get an exit row or a big front seat, I will definitely be flying Spirit again. Even with the baggage fees and the seat upgrade, you saved us over $400 from what American was charging. Thanks for the wonderful flight. | |
| alacyn pegher | 3/1/12 |
| i and my husband purchased the spirit airlines credit card and the 9 dollar fare club. i have attempted to use my free flights several times only to be told that the times are not acceptible. also, to speak with a person you have to go to india. to say that i am upset is a GREAT understatement. there is no one to speak to or complain to. i became very irrate and mean to the poor person who was handling my call, but come on, in America, we have to deal with persons in India. Are you kidding? i will cancel my membership and my card, but i do want my free flights. very unhappy, unfortunate, because i did really enjoy the flight. i guess this is just like everything in the USA at this time. Govt, companies, cooperations, no one cares about the consumer, just your bottom line. very sad, i thought you were different | |
| Cheryl Moldenhauer | 2/25/12 |
| Terrible Airline. Do not fly them. They cancelled my flight and would not accomodate me. I was to fly home from Florida to Michigan and the cancelled my flight due to mechanical difficulties. This is not the first time this has happened to me and my family. I was to fly home on Feb 21, 2012 when they cancelled my flight they told me the next available flight was Feb 28, 2012 I told them I had to get back to work and was informed there was nothing the could do. they would not refund my flight or the baggage I paid for had to buy another flight with delta and re pay for baggage so I could get home. I have contacted all the news stations I will not let this slide. As it was this was a Christmas gift from my son so I could spend my birthday with him...great Happy Birthday to me. It cost me a lot of money and missed wages as I was not able to fly home when I was supposed to. | |
| Nancy Meister | 2/20/12 |
| Don't sign up for the $9 fare club - they will automatically renew the $59.95 charge to your credit card. Customer service is pathetic and unwilling to help resolve any type of problem - and there is no way to contact the company directly without using the 800 line. VERY UNSATISFIED with the customer service on Feb. 20, 2012. Situation is unresolved after 45 minutes on the phone. Problem is not resolved. If they are truly customer oriented, they would be bending over backwards to help an unhappy customer. Will switch my credit card over to CitiBank where I can book on ANY airline - NOT SPIRIT. | |
| Erick R | 2/14/12 |
| love it, simple no problems and cheap :D used them 3 times since the last last year will continue again. easiest way is plan your flights and what your taking a month in advance. | |
| Yevgeniya Raleigh | 2/14/12 |
| DO NOT FLY THIS AIRLINE! YOU WOULD BE SO MUCH BETTER FLYING OTHER AIRLINES. TERRIABLE CUSTOMER SERVISE, OVER CHAGE ON LUGGAGE, RUDE MANAGERS THAT MAKE YOU FEEL THAT LIKE THEY ARE GODS AND YOU ARE NOBODY! I TRIED CALLING CORPORATE OFFICE AND COULD NOT GET A PERSON ON THE PHONE FOR 20 MIN...WTF...AND YOU BETTER POST THIS COMMENT! KEEP YOUR NASTY STAFF AND YOU GUYS ARE GOING TO GO OUT OF BUSINESS VERY FAST! PLEASE, DO NOT FLY THESE AIRLINES; THEY ARE NOT WORTH OF AGGREVATION! | |
| Johnny Pena | 2/16/12 |
| Customer By Web Form (Johnny Pena) 02/14/2012 11:03 PM I am an Active Duty service member returning from Afganistan, to find my mother having diabetes and getting an amputaion. I tried to reserve the flight from 17Feb-20Feb and the confirmation returned17Feb-20Mar. I spoke with an attendant on the phone and stated the error and to my surprise the, my service of protecting this countries rights gives this company the right to not assist me. My flight cost is $693.52 and the flight needed is $981, I am willing to pay the difference but the airline wants to charge me $465 difference. Yes I understand that is a fee but it is a fee that can be waived. Dear Mr. Pena, Thank you for contacting Spirit Airlines. While I am empathetic to your situation and do respect the service your provided to our country, I must uphold our policy. I know that you will disagree with our position, however being consistent with our policies and procedures is the only way to offer all of our customers with an equal and fair service. Sincerely, Tracey 63716 Corporate Consumer Relations Spirit Airlines Inc. Thankyou for your time. Johnny Pena lourdes112599@yahoo.com | |
| Sabina M | 2/6/12 |
| I took a flight from Atlantic City to Ft. Myers on 12/22/11. The stewardess was offering applications for Spirit Master Card. She said that if you filled it out ON THE FLIGHT and gave it back to her then, YOU WOULD QUALIFY FOR 3 (NOT 1) FREE FLIGHTS. So, despite the fact that I'd already had a very bad experience with a free spirit credit card through Barclay Bank, I did it. I had cancelled the other barclay account. This was supposed to be through Bank of America with whom I already banked, thus felt it was more dependable. Now I receive the credit card, and I'm told that I get 1 free round trip off-peak (5,000 miles) and NOT 3. Once again, When I call, I'm speaking to people in India. They told me there customer service is ALL in India. I'm hoping other airlines start flying out of Atlantic City Airport. Hate there smug attitude being the only airline in town. I'm sending a letter to the better business bureau, 3 on my side news team and Bank of America. | |
| Jack Baron. | 2/3/12 |
| Spirit Air should be called the BS airline. They advertised a fair on line for a trip from Ft. Lauderdale to Atlantic City; including all fees except luggage for $58.00 and change. Would not let you book on line. Spoke to 4 different outsourced people{completely ignorant} who told me that the cost did not include fees and taxes therefore the ticket was $100.00 more then quoted on line. Tried to call Corporate but they do not answer the phone. I do not Know how the FAA,FTC, and the better business Bureau in Florida allows this BS company to stay in business while they are ripping people off. Decided to go on Priceline which I have never used before. Got the advertised fare inside of five minutes and my confirmation of said flight within seconds at the price I listed above. Spirit Air is nothing but a scam and should be put out of business. They monopolize the flights to Atlantic City so thry do whatever they want without being watched. The CEO is a brazen nasty person; so that is why the airline is as bad as it is. | |
| Nina | 1/31/12 |
| Never fly with them!!!!!! I had an emergency that I needed to cancel my ticket and couldn't! They made me stay on hold for over 40 minutes only to talk with someone who had no idea what I was saying, and all the lady did was repeat everything over an over again. Never answer one question I had for her. They don't work with you, all they know how to do is put a person on hold. | |
| Robert Davis They are the worse Airlines | 1/29/12 |
| I recently had a flight to Las Vegas from Detroit Metro Airport Jan 19th Leaving and Returning on the 22nd of Jan. I got to the airport and was attempting to get my boarding pass when the self serve machine was not working. One of the workers working that area came over to help and assisted me to get my boarding pass. He asked me how many bags i had and i told him 1 check on and he entered that. He stated i needed my credit card i used to confirm my boarding pass to finish. I used it and my boarding pass came out. i thanked him for the help and got in line to check in when i noticed that they charged me 40$ for my bag. I had prepaid when i bought my ticket and brought this to the attention of the counter person and showed her my paperwork, when she told me there was nothing they could do about it there and that i would have to fix it when i got back and called spirit. I argued for a few minutes but said ok as long as they fix it when i get back. I called when i got back and this good for nothing airlines told me there was nothing they could do that i had a carry on bag. I have flown this Airlines at least 50 times related to work and pleasure and i have never had a carry on bag ever!!!!!!!!!!. This is the worst customer service i have ever seen and will never fly this airline again!!! Its not even the 40 dollars its the principle!!! I will go out of my way to affect the bottom line of this lousy airline every chance i get from now on!!!!! | |
| Edith Brown | 1/18/12 |
| Be very careful when booking with Spirit Air. My daughter just booked a flight to New York. She had to do it via the telephone because the website said that they were down. She did this - imagine her surprise when she was billed for 10 flights! We called customer service and got nowhere. I asked for the corporate headquarters phone number and they told me there was not one. I am in the process of filing a complaint and my bank is going to have to file fraud charges if it is not corrected. They have told me it will take 7- 10 days for reimbursement on charges they were never authorized to run. Her account is overdrawn and cannot be used because of this. They have offered to do nothing. Be very careful! | |
| Happy | 1/15/12 |
| these people are a group of the smartest shrewdest business people in America. do you know that only airfares are taxed. Therefore spirit can charge 2 cents (yes there are two cent fares) and the fees and ?taxes are $55.98 so the true fare is $56.00. Plus luggage and seat charges. Is this a 'switch and bait"? No their president learned how to maximize revenue without paying taxes. Baggage fees...non revenue producing income; seat fees; change fees; etc etc. Spirit has no debt and a mountain of cash. I'm not sure but I think that over 50% of their revenue was NON TAXABLE! Stockholders love this 'shark' who runs the airlines. How do you like them reducing the weight allowance from 50 pounds to 40 pounds per suitcase. You know that a regular suitcase weighs 8 to 10 pounds. there instead of loading it with 40 pounds of clothes and items you can only load it with 30 pounds. that's a 25% reduction. Now if the case weighs 41 pounds Spirit can charge you and extra $35 to $50 for overweight baggage. do you know why they changed the VOUCHER system to just using your Confirmation number? If you have a voucher you have a number that can be identified. If you have a confirmation number for a flight that you canceled and want to use it after that original flight has departed you are told.."sorry you were a NO-SHOW!" They got $425 from me with this particular scam. I'm tired but the latest tonight was that my flight credit must be used for booking within 60 days instead of the old 1 year. (again, Spirit calculated that most people don't book within 60 days and therefore they can keep the forfeited fare also tax free. Not transportation related but a forfeiture and that's tax free. So I went to book a flight that leaves in may. guess what? No flights are listed! Enough....I could go on for pages. But like Netflix -- when they changed their services and charged more millions of people stopped using them and their stock dropped from $300 a share to $60 a share. That hurts big time to management. You might want to consider shorting Spirit if class actions are filed. Oh the US government has ordered that airlines be completely truthful re fares. Think about the 2 cent fare which will cost $56 + $38 for luggage + $20 a seat. $114 total. And 5 airlines have cheaper fares. But 2 cents brings people in -- perfect BAIT and SWITCH. enjoy... | |
| cathy | 1/16/12 |
| i suggest noone ever flies with spirit airlines they are and will be the worst airlines i have ever had to deal with..we get online to print out our tickets and boarding passes only to find out they have cancelled our flight @ 7p.m to 11am the same day ..mind you we live 2 1/2 hrs away from the airport and the flight is to take off in 30 minutes..i call the airlines and they tell me i was given notice but the change back in november ..ha thats funny i asked them to send me the email they sent in november and they tell it's no longer in there system ..they never sent me a notification or even tried to call us with the change..so we had to book another flight for my son to get back to college in texas ..in the mean time we were looking for cheaper flights and found one cause the flight they were offering was going to make him 3 days late ..so i called them back in the alloted time within the 24hrs of cancellation that is noted on there ticket information..only for them to tell me i was going to be charged an additional charge of 125.00 dollars for cancelling..i asked do they have a refund policy and they tell me no absolutley none ..so i figured they would give a credit..yes they gave me a voucher for 161.10 and i had to use within 60 days starting now ..i said theres noway i can use that they said not our problem ..so i just tried to call there corporate number and it has been disconnected ..go figure i wasnt surprised at the least..so i called my bank and told them to stop payment and i was being treated unfairly so we will see who wins this time YOU ASSHOLES..HAVE A GREAT DAY AND THERE IS NOTHING EVER AGAIN YOU CAN HELP ME WITH ... sinscerly yours unsatisfied............. | |
Philip Jarman  | 1/14/12 |
| I was going to write a suggestion to improve your airline based on my experience 7/ 8 December between FLL and SJO. BUT after reading all the horror stories on the this site that greatly exceed my episode, I would suggest you start all over, fire your CEO and Operations manager and look for some people who could make this a great airline. The vision for the airline is a good one - fly higher and faster by reducing weight while paying lower fares for the services you require. However, you are in uncharted territory and you need really great leadership to train your people how to lead the public to appreciate and use your unique approach to air transportation. | |
| Ryan George | 1/11/12 |
| Offer a discounted refund when someone wants to cancel their $9 Fare Club. A: I was 5 days late canceling it before you automatically renewed it (seriously who does that anymore, not a common practice for companies). B: I will NEVER fly Spirit Airlines again. I Was stuck flying with you to get to a wedding and it was the worst experience I have ever had. The plane was a gross mess with food and dried puke on the floor (took a 5:40am flight, I assume the first for the day) and the seats were made of cardboard. All in all I would like my $59.95 back or at least 5-6 days worth ($59.12). | |
| Tracy Ruck | 1/12/12 |
| Unfortunatly as service goes, what service, as cheap fares go, what cheap fares, as a reputable service provider goes, thats definatly not the case with "bad spirit airlines" and their employees. Fly any other Airlines before you subject yourself to this raw experience. As the saying goes "learn from other peoples mistakes. They are the worst. | |
| rick shelton | 1/12/12 |
| This by far exceeds the WORST imagible experiece I have ever had with any airlines. I personally would not fly with these UNRELIABLE FACCISTS if they were the only airline on the planet, HORRIBLE customer service, NO replacement flight if you miss your flight you are told to simply purchase another ticket"DOUBLE DIPPING. Please if you are considering flying with them do yourself a big favor and pick another airline, they just screwed me out of 3 fares I paid for. AND INDIGNENT in the process. HAPPY TRAVELS:) | |
| Jessica Rodriguez | 1/12/12 |
| This company is completely unprofessional and decieful. After several issues with using mileage I earned through their Spirit card, they told me my mileage had expired all 30,000 miles I had earned with their Credit card. I have called several times and they hang up the call after putting me on hold. I will be contacting their corporate office. This is company is NOT RECOMMENDED AT ALL! | |
| Daniel Smith | 1/9/12 |
| Your website was screwed up & would not accept 2 checked bags -- only 3 or 4. I called the mystical India Call Center & a woman in very broken English told me she could fix it but her instructions were she had to charge mr a fee. No amount of explanation that it was the hault of Spirits website could change that. I then received billings of $298.30,$208.30, $218.30 And $208.30 consecutively. The $208.30 was the correct amount. I was told I would be given a voucher for the error amounts which I declined & requested a credit to my credit card.I was told this would be done but more than 1 week later I am stil paying interest on the erroneous charges. My next step will be to report to my credit card company that the charges are fraudulent. You are the worst company I have ever dealt with. | |
| | 1/9/12 |
| If I could give this airline a 0 rating, I would. DON'T EVER FLY this piece of garbage airline. The worst customer service I have ever experienced. I must have called about 8 times. and each time, I was either put on hold or hung up on. I can't begin to express my frustration with this company!!!! | |
| spirit airline eats shit | 1/10/12 |
| Biggest liar and worst customer service EVER!!! I have $200 credit in their airline account and I called them twice to confirm my credit expiration date. Then I called them before the expiration date to use my credit for a new flight ticket, they just told me my credit expired already. So because of their mistake that I lost $200. And they denied their mistake and refused to help me to get my credit back. I was very upset and their supervisor Johnny Richardson was rude, unprofessional and not willing to correct his mistake at all. This airline just sucks as hell! | |
| Maga | 1/8/12 |
| This is a very poor airline I will never fly this airline again. I believe that you need to re-train your customer service staff. I can't believe that you charge for a guest on your airlines to carry their own baggage onto the plane. I've never heard of this I just lost out on $60.00 This is to Carry my OWN BAG COME ON NOW!!!! I've told several friends and family to not fly this airline.. I flew your airline 11/18/11 but will not fly again. Good Luck!!!! | |
| Carlos and Rocio Rivera | 1/6/12 |
| This is the worst airline ever. On 1/06/12 my wife had flight leaving from San Juan, PR at 11:30am. At the time of check in the plane was on time. Later they began delaying the departure hour giving no aparent reason. Then they said it was a mechanical problem with the plane coming to San Juan. When the aplane arrived they had no crew to fly the plane. The plane left at 9:00pm. after 10 hours of waiting and hours on the phone with corporate all they did was to give a $50 voucher and a $7 food voucher. What can you buy at the airport for $7 to eat. And the %50 voucher you got to use for another reservation. They have the worst and most unprofessional customer service that I've ever seen. I would not recommend this airline to anybody. | |
| F. Emmons | 1/6/12 |
| Our saga started in Ft Meyers on Dec.10 We arrived at 1 pm for a 3 pm flight with our dog in tow. We were then told that the Spirit flight was cancelled and the next opportunity would be 7:30 pm, 6-1/2 hours later, due to mechanical problems. I suspect that the fill level wasn't sufficient, so they just cancelled the flight. It was our good fortune to find and book a flight on another airline at 4 pm. The Spirit desk reps offered no help to find an alternative, so we 76 year olds walked from one end of terminal to the other to make our own arrangements. On our Jan 1 return, the flight left on time. Our dog, who had 2 tranquilizers, was very restless and found a way to open her carrying case and was half-way out of the case. When my wife could not get her back into the case she put her on her lap. She was then told that the dog had to be under the seat. After she explained what happened all hell broke lose as two Flight attendants, speaking as loud as possible, started to recite Spirit laws regarding animals in the cabin. Head Attendant Gwen, talking as loud as possible, stated that she would not tolerate the dog leaving its case and causing another passenger's medical emergency(allergy)which would force a diversion to another airport - "no, not on my watch"(our dog is hypo-allergenic.) Tried speaking to Head Attendant Gwen, who, both times, talked loudly over my words without listening to me whatsoever. A few mnutes later, Head Attendant marched down the aisle and contemptuously announced that she had informed the Captain of the "situation." About five minutes later, the Captain announced to all passengers that there was an unruly animal on board and gave all passengers a tutorial on Spirit rules. During the announcement, Gwen stared at me while smugly nodding her head. In the meantime, the passenger in front of my wife advised that he had one kidney, and the dog's movement in the carrier was a hazard to him. Attendant Shauna found another seat for my wife and again advised that the dog must be in the carrier. The cabin was very hot and I told Shauna that it would help if the Captain lowered the temperature. Of course, nothing was done. The dog finally chewed its way through the carrier and destroyed it. Shauna became very upset and again said the dog must be in the carrier. So, for the next two hours, my wife bent forward and held the dog down on the bottom of the collapsed carrier. Before landing, Shauna made several trips to my wife repeating, to the point of harassment, the need to keep the dog confined. Finally, she told my wife that if the dog wasn't confined, there was a chance the Captain would possibly have to circle Ft. Myers airport because the cabin was not secure. Our dog may now be on the Homeland Security "no-fly" list. Yes, this little 15 pound dog escaped to the lap of his mistress for a few moments. However, the statements and posture of the two authoritative twosome suggested we had a boa constrictor or 500 pound gorilla with us. I have used air transportation for the past 45 years, coast to coast, Hawaii twice, and Europe three times. On one work assignment, I flew 8-10 times a month. And with all that travel, I never once witnessed any airline employee ever speak to a customer with the rudeness, tone, loudness, threats and lack of consideration as the head attendant did. Shauna was doing her best to be helpful in reseating and trying to secure the dog's case. We were aware of the rules when travelling with pets and we did our best to comply, however in this case I feel that a little compassion and bending a rule would have gone a long way in not disturbing other passengers and stressing the dog and my wife to the max. We are done with Spirit for good. Now, how do I cancel my $9 club membership? | |
| Zania Bowleg | 1/5/12 |
| During the Christmas holiday, a friend and I were traveling to Nassau, Bahamas and the attitudes were horrible. the manager Stacy was a lil helpful. But on our way back from Nassau, OMG! This was a freaking nightmare, the customer service manager ask the customers that were in front of us to hold on while processing their bookings, just to let us know that we wasn't getting on the flight, and that she would suggest that we go on another airline if we wanted to spend Christmas with our families. We all had to purchSe new tickets on Jet Blue who extended their courtesy to us even after their flight was closed, And they offered water Nd snacks on their plane. I feel a lawyer need to get on a class action law suit. My number is 5617293550. I don,t even want a free ticket from Spirit, unless they get me a free ticket for jet blue. I would like to be reimbursed Nfld all my monodies from spirit plus my jet blue ticket and a free free ticket for jet blue . | |
| Agga | 1/5/12 |
| I was coming back from Chicago on 12/25. Arrived 2 hours early, could not check by kiosk, and when I got to the counter they could not check me in. They called the Police to have me arrested bc I asked to get a supervisor, and started recording with my camcorder as they are calling last call to Orlando. Stayed in the Airport for 12 hours till I went to another Airline, and paid $420 to a ticket, and then went to the ER the next day from pain. I am suing Spirit and so should you. Here is my email add is you want to get on board with the suite Agha1181@hotmail.com | |
| ROBERT SAUL | 1/2/12 |
| On 12-31-2011 I was to take a flight from Atlantic city, nj to Tampa. The plan was to depart at 1:58pm. We were advised 40 minutes before the flight that out flight had changed to 2:30pm. As the day went on the departure time was getting later and later. Announcments were made with regards to apologizes and a $50 credit voucher and a $7.00 meal ticket. With regards to the meal ticket....what can u get for a meal that is $7.00 in the airport? With regards to the $50.00 voucher, my wife went on line to get the voucher number but had to make a call to the "customer service" Are you kidding me????What customer service....India???? Well my wife obtained the voucher number and wanted to apply the voucher to our bags for 1-12-2012. We were told we could not use the voucher on that and we had to use it on a new reservation....and by the way we had to USE THE VOUCHER BY 2-29-2012.....Now do the rest of the people on both the flights coming and going know this that they have to use their voucher by 2-29-2012?? I would assume NO!!!! So in reality Spirit makes out again by not having the passengers use their vouchers by the date and Spirit has no losses. Small at least.. How can a CEO view these complaints by numerous people and not make some type of adjustment or Quality Control on behalf of their customers? We have used Spirit thru the years and we have never had these issues until now. I am sure that there are more horror stories form other passengers. The next step is the Better Business Bureau. In addition, we had to cancel our New Years Reservations due to Spirit. So now we have lost more money. | |
| Mary Kay Mickiewicz | 12/30/11 |
| You SUCK! You're a bunch of THIEVES!!!! Look how much money B Ben Baldanza makes!!!! $378.34 of that is mine!!!!! GIVE IT BACK BEN!!!!! B Ben Baldanza President, Chief Executive Officer and Director Spirit Airlines Inc Miramar , FL Sector: SERVICES / Major Airlines Officer since January 2005 48 Years Old B. Ben Baldanza has been a member of our board of directors since May 2006. He has served as our President and Chief Executive Officer since May 2006 and as our President and Chief Operating Officer from January 2005 to May 2006. From August 1999 to January 2005, Mr. Baldanza served as Senior Vice President of Marketing and Planning at US Airways, where he was responsible for route planning, scheduling, pricing and revenue management, marketing, sales, cargo, distribution, and the international division. Prior to US Airways, Mr. Baldanza served as Managing Director and Chief Operating Officer of Grupo Taca, an airline group based in Latin America. Mr. Baldanza previously held positions at Continental Airlines, Northwest Airlines and American Airlines. Compensation for 2010 Salary $468,930.00 Bonus $130,000.00 Restricted stock awards $0.00 All other compensation $8,430.00 Option awards $ $0.00 Non-equity incentive plan compensation $0.00 Change in pension value and nonqualified deferred compensation earnings $0.00 Total Compensation $607,360.00 | |
| Mary Kay Mickiewicz | 12/30/11 |
| Hello, I am writing in regards to the cancellation of a flight I made for December 28th. I booked this flight for my son, which was a Christmas present to him, as we have moved and he desperately wanted to go home and see our family and friends. He also has a heart condition, and I wanted to use this time that he has off from school to go to the cardiologist and get checked out. I received my confirmation email for this flight and then called Spirit airlines to confirm the fact that my son would have a Stewardess available for him since I had to pay a whopping $200.00, being that he is an unaccompanied minor. That's OK though. I have never complained about your prices for luggage, or something like this situation because my son, to me, is worth that money to have someone watching over him on a flight I could not attend, and also because Spirit offers such cheap flights that I understand the price of extra luggage covers the loss of affordable airfare. I do think, that this situation that I have just encountered, is thievery. When I called about the stewardess who would watch over my son, the unaccompanied minor, I was told he could not fly because my name was in the customer information and not his. Therefore his name was not on the boarding pass. It is 2011. The era of incredible technology. Spirit Airlines could not change the name ????? I'm his Mother who booked the flight, his Dad paid for it.... you couldn't change the name from the mother to the son???? Funny how you let someone with a totally different name pay for it !!! This is just insanity! I feel as though this is an evil ploy for Spirit to get the money for this flight, banking on the fact that I might book another flight... and at the same time, you can sell my cancelled flight to someone else! This would be an approximate $600.00 credit to Spirit Airlines. An extra $600.00 you made from my booking a flight. Where is you Customer Service morals? I feel as though you hide behind your men from India, who are trained to calmly sit there and recite the the dialogue you leave for them, while your angry customers complain to them. The corporate narcissistic President sits on his pimply butt thinking he's God's gift to the world as he guides a completely immoral corporation. Like I said, I wasn't one of the customers hating Spirit for the baggage charge, but I definitely think you RIPPED ME OFF this time! I want my money back, it was a total of $378.34 because I do not feel as though there was a valid reason for not allowing my son to take this flight! I didn't cancel the flight, You did!!! Mary Kay Mickiewicz | |
| yessy | 12/28/11 |
| The worst ever, I purchase my ticket, for me and 2 kids, 16 dias ago to fly on 12/27/2012 going to bogota, I have to buy a ticket with another airline from bogota to Bucaramanga, wich i lost $600 i have to cancelled that connection, so when we were inside the plane, they told us sorry we cant go no where cuz something is wrong with the engine, so we got out at 7:30 am, and they were telling us they will find a flight for us, so they never did, noone put their face up, to solve our problems, they didnt feed us, i was there since 5 am and left at 5:00 pm, no food, no inmidiated ticket, they were going to book me on dic 31, my brother is getting marry on the 30, so i didnt book it, cuz i wanted to go early, they refound me the money, but for my surprise they didnt put my money in the bank, wich they tolme they will inmiliaty, i called cust service, and they said it will be avalible 7 to 10 days, i just frkn mad, cuz i cant buy any tickets without money...tried to call refaund department, they can help me with accelerating the process, they said i need to call the coorporate office, but they dont know they phone number, so i investigated it, guess what it said its not installed.. | |
| S. Pinzuti | 12/22/11 |
| I'm never flying with this airline again. I don't know what compelled me to actually buy a ticket with them after all the other problems my family and I have had, but anyway - after I booked the flight over the computer, I realized the next day that I made a small error on the reservation and put my mother's name in instead of my own, since I had just booked my mother's flight the day before. It was an honest mistake. So I called the help services, explained my situation, and expected to have to perhaps pay a small fee to have it changed - only to find out that the flight was "non-transferrable" after 24 hours (mind you, I called THE DAY AFTER I BOOKED THE TICKET, meaning it had only been about 3 or 4 hours after the 24 hours window). According to the guy, I would have to cancel both my tickets (there and back) which would cost $250. My flights together only cost $180. All this for ONE MEASLY MISTAKE which would take nothing but a backspace button and five key strokes to fix. Give me a break. I warn you, NEVER take a flight with these people, EVER. This isn't the first time I've had problems with Spirit. I've had to deal with 12 hour delays, broken luggage (without getting any money back for it), fees upon fees upon fees, absolutely no leg room, rude service, and everything else under the sun. And I haven't even flown with them all that often at all. | |
| Melissa So UPSET!!!! | 12/24/11 |
| Spirit online airtickets dates were changed after payment was taken.Called Spirit only India reps. Explained explained to them these reservations are due to a death in the family and that we need to fly in and out. I explained that the departure and arrival date (11-3 to 11-7). The agent advised I would be charged additional fees for the change and I advised her we are trying to get to a funeral can someone please consider that. Indian rep would change dates fees but it would still cost me an additional $190.00 for the tickets price. Paid for the change and the Indian rep still got it wrong. Called Spirit again. The Spirit airline supervisor then stated, but you will have to pay the different in the ticket price which was (ANOTHER $120.00!!!!). I was at this point numb with disbelief. I again went to my rent money now leaving me with only half to pay my rent and booked the tickets. I had no choice - pay the extra or lose out on going to the funeral, grieving with my family and the $700 some dollars already paid for the trip. I am ready to join a lawsuit against this company... | |
| NISHA | 12/22/11 |
| HERE WAS MY LETTER TO SPIRIT AIRLINES, PLEASE NOTE IM STILL STUCK IN CHICAGO AND BECAUSE I HAVE NO MORE MONEY FFROM CHRISTMAS I HAVE TO HAVE SOMEONE GO GET MY KIDS AND I HAVE TO SPEND CHRISTMAS IN CHICAGO WITHOUT MY BABIES. IM FILING A LAWSUIT: I am writting this email because I had a ticket sent to me from a family member through spirit airlines and I arrived 2 1/2 hours early to catch my flight! I was in line for a long time and then when I got up to the ticket counter to check in a lady who was at the ticket counter was being rude to the people in front of me so when it was my turn I asked her why she was being so rude and I dont want customer service from her if she was being rude to people in front of me! she got an attitude and was rude to me also! she took 45 minutes to give me a boasrding pass after I waited an hoyr and a half in line! I missed my flight after going through security then when iIto the boarding gate to plane was leaving and I couldnt board, so Imissed my flight when I went back to the ticket counter the same lady was being rude when I asked if I could get another flight out because she took too long and she was the reason that I missed my flight! she told me I have to pay $125 to change the ticket which I dont have, my phone is off and this is my first time in Chicago and I am stuck here and need to get home! I have the whole incident on video with sound because my boyfriend was recording me at the airport! I will sue your airline if I dont get another ticket home because I was there a total of 152 minutes which is recorded on video with the time and date and I have several witnesses that wrote me documentation of how rude the agent was being to me! all I want is another ticket! I called the 800 number on the boarding pass andthey told me that I have to go back up to the airport and talk to the ticket agents because my reservation number# G9G29Q was closed out saying i was a "NO SHOW" I AM VERY UPSET WITH THIS AIRLINE AND WANT A TICKET HOME! I CAME EARLY AS POSSIBLE AND WAS TREATED VERY BADLY WHICH I HAVE ON TAPE AND JUST WANT MY TICKET HOME AND I SHOULDNT HAVE TO PAY EXTRA FOR A TICKET THAT ONE OF YOUR AGENTS IS THE REASON I MISSED MY FLIGHT IN THE FIRST PLACE! I WANT ANSWERS OR I WILL GO TO CORPORATE AND THEN FILE A LAWSUIT WITH ALL MY EVIDENCE AND DOCUMENTATION AND SUE THE AIRLINE THIS CAN BE RESOLVED BY GIVING ME A TICKET HOME WITHOUT EXTRA MONEY AS THE AGENT AND MY WAIT TIME IS THE REASON I MISSED MY FLIGHT IN THE FIRST PLACE! | |
| Stepj | 12/16/11 |
| This is the WORST airline I have ever been on and the customer service is terrible. I will never give my money to this company again. I have not seen a single good review on this site, which speaks volumes about Spirit. There is no way they are gonna last and I will gladly join a class action suit because they are crooks and they are liars. | |
| L. Dean | 12/17/11 |
| I would give a lower star but it's not offered. Do they have -10star?? I am currently fighting it out with this ridiculous airlines through the BBB in Florida right now. I will not accept their lack of a response, utter silence, and referring to their policies for flight delays and cancellations as an acceptable standard of practice for an airlines. I will join whomever and help whatever I can for a class action lawsuit on this airlines that should be put out of business. No wonder American Airlines is where they are, but at least you would get some sort of compensation reimbursement if they ruined your vacation when they tell you your trip you saved for and reserved a year in advance has been cancelled and too bad so sad. We can't help you. | |
| Mark B. | 12/19/11 |
| This airline is becoming the WORST airline in the industry. 12/18/11 flight out of detroit delayed 6 1/2 hours. If you call customer service, they send you to india and its a USELESS customer service. WORST airline, DO NOT FLY THEM!!!!!!!!!!!!!! There employee's are RUDE and UNPROFESSIONAL. I will bad mouth that airline until the day i DIE. | |
| diane stinziani | 12/12/11 |
| The rating should be no stars! I am outraged that this company is still in business. We had the worst experience of our lives while trying to treat my special needs daughter to a trip to Florida. Three times while in Florida, our flight was cancelled. No apologies from Spirit. It was a nightmare trying to get home. We had to fly into a different city and find a way home. We even tried to get on a flight with friends of ours early Sunday morning. We were told there were only three seats and we needed four. Our friends later told us there were more than four seats empty. The trip ended up costing us much more than we could afford and has now also ruined our Christmas. | |
| Marissa Carrillo | 12/13/11 |
| Scenario 1) Their own website has a glitch and times out my purchases while I'm purchasing and I get a confiramtion with the wrong flight time/ day 2) I immediately call back and not only am I speaking with someone I cant understand, they tell me that its my fault and want to charge me a change fee. I am livid at this point 3) They then say they can't give me my money back but can give me a credit 4) I call to use my credit (reluctantly as I never want to work with this company again, and they say my credit expired. UNACCEPTABLE I have never been more upset with a company in my life. | |
| KIM | 12/13/11 |
| HORRIBLE...HORRIBLE...HORRIBLE on SO many levels. Poor customer service, communication, etc..There is NO ROOM in the planes for your legs....they overbook CONSTANTLY......NEVER again will I fly with them!!!! | |
| gail matthews | 12/13/11 |
| spirit airlines is the most bogus airlines i have ever dealt with. the customer service is non existent. This is like the bogus bus companies that service the east coast. never ever ever again. I used them ten years ago and had no complaints. As time has passed they've gotten horrible obviously from the comments made by others. | |
| Mr. I hate spirit(Ralph) | 12/10/11 |
| This is the worst vacation experience ever i hate you spirit why are you even in existance. Please shut your disasterous company down. Bad service plus horible direction when it comes to assisting with boarding equals spirit which equals shit! | |
| tammie | 12/11/11 |
| i purchased tickets on the website, read the rules, was then told my credit card was declined...i checked my bank statement and the money was immediately taken out since i used a debit card...2 seconds later they ran my card as a credit and it declined...i am still missing 310.00 for 4 tickets and i still don't have tickets...i call the india people who do not speak english and all they is we don't have your money...yet my bank says they do...what a scam, they take your money, i go to the airport after their customer service dept can't help me and they can't help me either...what good does it do to have a bank statement showing the missing money if no one will help you...what do i do to get my money back or get the tickets purchased...as much as i don't want to see my kids fly this airline, it was reasonably cheap...i will never use them again and i am waiting for the day they go out of business.... | |
| Janice Shanahan | 12/6/11 |
| Flight out of Chicago on 11/25/11 2 hr delay. Flight back to Chicago, arrived at airport at 6am - delayed flight at 7am until 10:30 am due to weather conditions in Chicago. At 10:30am delayed flight until 11:30am. At 11:30am stated there were mechanic problems with plane would be handing out $7.00 vouchers for lunch due to flight delay...where do you get anything in an airport for $7.00 besides a pack of gum. At 3:00pm cancelled flight. We were shuttled to Hampton Inn for the night but never saw another dime for meals. I guess the $7.00 was suppose to last us for the whold day!!!When we were at the Hampton we spoke to another guest and they said they had been there for two days and was still waiting to get a flight out. Never will fly with this airlines again!!! After reading some of the other reviews I guess my trip wasn't as bad! | |
| Rob | 12/6/11 |
| Absolute worst airline I've ever flown in any country (including the third world). What really sets Spirit apart is their disgraceful customer service. I don't have a problem with them nickel and diming you - I get that and I added up all the fees before I flew. Here's the problem: In mid-October, my fiancee and I had a flight from Las Vegas back to Los Angeles. About three hours before the flight, a robotic rep from India called to tell me that the flight had been canceled and we had two options: A) Be refunded for just that leg; or B) Take the next available flight which was in TWO DAYS! Obviously, waiting two days was not an option (especially considering it's a five-hour drive), but on top of that he told me that Spirit would not be offering hotel or food compensation. I took the refund and scrambled to find two tickets on Southwest, which cost me an extra $250 on top of the refunded amount. When I got to the airport, I demanded to speak to a superior so that I could be reimbursed. Instead of being sympathetic to a stranded passenger, the Spirit Airlines rep treated me like a criminal and actually called the cops on me! Was I angry? Of course. Was I a threat or even causing a scene? Of course not. Give me a break - they stranded two people with no recourse. (The cops were very sympathetic and just told me to walk away.) Later, I wrote three emails to Spirit executives, politely asking for reimbursement. Of course, they have refused. I will be filing complaints against this company with every possible organization that will listen. | |
| kris | 12/7/11 |
| I had a credit card thru them with 16000 miles. They no longer are with Barclay bank and are now using Bank of America for their credit card. Because they switched banks they took away my points? How fair is that? They switch banks and if I don't get the new credit card with Bank of America they cancel my points. REALLY!!! What thieves. | |
| D Woods | 12/8/11 |
| Has flown with spirit airline 4 times but never again,just returned from dfw and i had an artical taken from my luggage this is the second time,this has happened to me, the 1st time I just let it go because it was not an expensive item,But not this time I called the 18778885926 and of course you can't understand the people you are talking to,I asked to speak with a supervisor and and I had to to tell her to slow down because I could not understand her, Then she tell me to go back to the airport to voice my complaint. Why have a #to call for complaints, when you still have to go back to the airport, Yes cheap flights,the saying goes You pay the price for what you get.Very Very horrible customer service. | |
| MJ | 12/8/11 |
| Thanks for giving my dad a job for the past 13 years. Spirit's provided me with an education and a roof over my head. The new management mistreats both the pilots and passengers, but it's supported my family and I since I was a child. | |
| Melissa Nealy | 12/5/11 |
| I can relate to all the Spirit stories, booked a flight computer stated to refresh wrong days booked called spirit was charged extra $110 for correction, however the indian people who made the correction still did not add the correct dates and I was charged an addtnl $190 for the correction. $310 in all, I had to take the flight due to it was a funeral I was trying to get to. They stated they would look into it was told it was not their fault so I was responsible which I knew it was a lie. I will never never never fly spirit and will be joining the class action suit. customer service is all in India, This airline needs to be PUT OUT OF BUSINESS!!! | |
| Allan | 12/3/11 |
| The wife and flew to Florida for Thanksgiving with family. Spirit charged for every bag we had. Wanted to charge for seat selection we did not pick our seats they put us near the back of the jet. On the way home our flight changed or as they say " down graded". Both of us working in the medical feild we had to gte back to New Jersey. Wife a Nurse, I am 911 EMT. As i read we all talk to there employees not from the USA. Can not speak english, no skills in public relations. They did offer a round trip ticket for both of us but when I tried to book a flight I was told it was to soon no flights are in the system. So we will lose the flights. Poor service, on the flight we take they kept pushing passengers to aplly for CREDT CARDS, I thought I was on a plain mot flyimng on a bank. NEVER AGAIN NEVER AGAIN | |
| ruth celestin | 12/1/11 |
| this airline sucks. my flight was scheduled to leave at 7:45 and when i arrived i was told the flight boarded at 6:55 and i could not get on at 7:20. then i was told i had to pay $110 to get on the next flight at 4:00 pm. will never fly spirit again!!!!! | |
| richard sinopoli | 11/21/11 |
| anyone interested in joining a class action suit against spirit airlines for unfair practices please e-mail ricksinop@comcast.net | |
| Gerrie | 11/21/11 |
| I have flew Spirit Air for a couple years and didn't have any trouble until my last flight to Las vegas on Oct 10th of this year. My flight was cancelled on the way back to Detroit and I was told I would get 2 free roundtrip airfare tickets to anywhere Spirit flew and woud be reimbursed for the 2 nights hotel that I had to stay in becasue all the flights were FULL. This is Nov. 2011 and still no reimbursement of the hotel fee, Instead of 2 roundtrip airfares I got 3 - $50 vouchers that will expire in two months. I too have talked to thier India customer service with no luck on anything. I even sent a registerd letter and they would never sign for it. I am checking into reporting them to the State Att. Generals office. There flights are cheap but you are taking a chance when you fly with these lying scammers. Buyer beware as you will lose eventually flying with this airlines. | |
| heather | 11/21/11 |
| planed vacation for a year. got spirits conformation for flight out of country. time to leave no flight, days were all wrong, chola manager telling me its my fault its all wrong. no sorry or anything. she wanted to refund my money that day without my permission ( so many people would love to have that managers job and would do so much better)couldnt charge card back the money, didnt excised anymore. my vacation completely changed stuck in a 3rd world country for an extra 3 days. spirit really dont care about their paying customers... on the way back my seat was doubled booked and they had us going to Detroit rather then going home to California, lol... alll f...ed up.. telling everyone never to fly spirit. | |
| David | 11/17/11 |
| This is a PAY TOILET airline now In fact my wife is flying tomorrow and is bringing toilet paper to hand the flight attendant They charge for everything - soon they will charge you for standing in the aisle or walking around to stretch your legs I would rather drive or not go on the trip if Spirit Airline is the only airline flying to that city | |
| David | 11/17/11 |
| This is a PAY TOILET airline now In fact my wife is flying tomorrow and is bringing toilet paper to hand the flight attendant | |
| B. Johnson | 11/15/11 |
| Actually, I would not even give them a #1 rating. Here's why. I booked a flight one way and because I did not get a confirmation of my booking that day or the next, I booked a different flight with a different airline. Several weeks later I get a charge on my credit card for the flight from EROS TOURS AND TRAVEL. When I went online to see if this was recorded on Spirit Airlines' site there was no booking and no milage award (even several months later). Called Spirit about this and yes, they book through EROS, but they do not handle the information they requested and I gave. Hence, they said they did not have my email to confirm my booking with a confirmation #. I did not get any confirmation from EROS either until I saw the charge on my card a month later. Spirit had me down as a "no show" and how is this possible when they never booked it, nor confirmed it! They are croocks and a devious corporation. I will never, ever fly with the likes of them who do not have their customers best interest just their bottom line at heart. | |
| deanroc | 11/13/11 |
| Folks I have flown many airlines and I can assure you,these bastards are the worst in the business,Just try to use your miles ,I have 64,00 miles from my credit card use and get nothing but excuses when I actually try to use my miles for a flight.Oh you can book 1 way sometimes but NEVER round trip availabilty for a 7 day stay somewhere,what a freaking joke,and the joke is on me I guess. They may have fooled me once but I will no longer use their card and no longer fly with spirit,Hopefully they will go out of business. | |
| Monica Blanco | 11/11/11 |
| RIP OFF! I have been a $9 fare club memeber for years and usually there have been no problems to complain about until today. I purchase a ticket for my father but entered the wron date coming. Since it was within 24hours they refunded me fully in a reservation credit. I purchased the new reservation which was cheaper and had a credit balance of $113.Now new rules since April 2011 states you have to purchase a new reservation within 2months.( they no longer give you a year) and it doesnt matter if you purchased it...the credit gets applied to the passenger. So bottom line if you dont make a new reservation within 2months for a future travel...THEY STEAL YOUR MONEY. Im done with spirit airlines. I hope they go under causethey suck!!!!!!!!!!!!! | |
| J.V.R. | 11/10/11 |
| I was going to flight from Fort L.. Florida to San Juan P.R. yesterday,9-Nov-2011 at 2125 hrs, when i was checking my e-mails around 1400 hrs, i found an e-mail sent from Spirit Airlines saying that my flight was canceled, i called them and they said that around 0500 hrs (while i was sleeping), they received an e-mail from me canceling my flight to Puerto Rico, what a airline, the perfect crime. i will get to the bottom of this, FBI,FAA, i dont know, but i will find my way to get you poor little B..., you will pay sooner or later. | |
| C Farrell | 11/4/11 |
| Never again will I fly this airline. No mame, No mame,we cannot assist you, sorry must be part of the script the people of India is trained on. I asked to change a flight due to surgery I had. The fare they collected for the origional flight was $117.00 which included a $45.00 overhead bag fee!!!! I was told I could not speak with a supervisor, they would only change my reservation for the $44.00 flight I needed to book if I paid $180.00 + the 44.00 for the new flight and $45.00 if I were checking a bag. Can you say RIP OFF !!! They were no help, didn't want to be and didn't care. | |
| Robert THomas | 10/31/11 |
| Read the rules, and the fees, join the $9 fare club, get there credit card, and yes I flew Spirit about 20 times with NO problems. Seems like everyone that complains don't read the rules, and no the details of fees one can encounter. The longest a flight was delayed was 45 min due to weather of the incoming flight. Yes, it is a no frills airline, but they safely got me from point a to point b. And for 1/2 of less of competing airlines. Go Spirit! | |
| Margie | 10/29/11 |
Spirit has cancelled their service from Atlantic City, NJ to Boston. This service is used by many and is one of their better fights. Lets face it what damage can they do in an hour flight. Having a relative wanting to use this service, she was informed by someone who barely could be understood that the service between these two points no longer exists and was then was hung up on without being allowed to ask any further questions. I myself have used this service many times and found the flight to be fully occupied. It seems that cancellation of this service is a serious error on the part of Spirit a airline right now is dealing with many unhappy consumers. | |
| alex | 10/20/11 |
| canceled my flight, i had to book another flight to get to my destination and pay $400 for one way ticket to chicago. as compensation they gave me $150 voucher with a valid date only for 2 month, im not planning to travel withitn 2 month so its means nothing to me. pooe customer service, that is why there are so many bad reviews | |
| Marcella Modugno | 10/20/11 |
| When I arrived for my return flight from Myrtle Beach to NY in August, the plane was full. I was offered two free flights to give up my seat. I did so and waited for the next plane for hours. I was told at the reservation desk that I must redeem my free tickets by October 20, 2011. I called today (October 20, 2011) to redeem my tickets and was told that my vouchers were expired. It seems like the voucher system is a scam. I was told by Cee Cee at the counter that I have until this date to redeem them. I was told by customer service that it expired on October 19, 2011 - at 23 hours and 59 minutes. Customer service did not help in any way. They were unwilling to listen to anything I had to say. They did not admit that their reservation clerk made an error. I will never travel this airline again. Very disappointed, angry, and annoyed. I will tell everyone I know about this poor quality of customer service. They should not be allowed to operate - as it appears that others have had similar problems. | |
| D. Adair Crow | 10/18/11 |
| This is remarkably the worst airline ever. I am amazed that they are allowed to do business. If their service is this terrible -and it is epically, bad hollywood movie bad- imagine the condition of their aircraft. We'll never use them again. They managed to rob us on a flight cancellation before we even got on the plane. Why give them the chance to rob anyone again? They are gutless, greedy and condescending. Boycott and email time. | |
| john gray | 10/12/11 |
| A vety attractive airline pricewise. I have flown it for the last three years nearly every other week from Boston to Ft Lauderdale. No problems if you have no bags and just want a cheap flight (which is what I want). I have accumulated over 60,000 miles in the time I have flown and recently tried to get a free roundtrip during the holiday season. It would take 25,000 miles each way, which was no problem, however the flight that I wanted was booked and I could not fly then. The young man from India on the phone told me the plane was sold out, so as he spoke I went on line and lo and behold there were plenty of seats on the flight. When I told him this he abruptly hung up on me. This was after an hour of waiting on hold and talking(but not understanding) this young man. I have no problem with the airline. My problem is the India call center, the lack of response from Spirit and the fact that management, through their unavailability to hear concerns just doesnt care about their passengers, who pay their salaries | |
| geegee morgan | 10/7/11 |
| MINUS 10 SCORE ______ BIG 0 This airline is a scam. YOU can never get your miles redeemed. They never have off peak times to fly and use your miles. I have tried 8 times and now on my 9th try over the last 6 months. NEVER ANY AVAILABLE. I JUST GOT OFF THE PHONE WITH JUDA ( customer service manager). I tried 10 dates, 10 different cities, 10 different times...GUESS WHAT... NO AVAILABLILITY EVEN 2 MONTHS OUT..... SURPRISE... THEY ARE SCAMMING YOU. IT IS NOT WORTH THEIR CREDIT CARD. THIS IS THE SECOND ONE WE GOT AND THE SAME STORY. THEY DONT HONOR ANY POINTS OR MILE... THEY GIVE THEM BUT THERE IS NEVER ANY AVAILABILITY... STAY AWAY FROM SPIRIT. | |
| rosalba | 10/7/11 |
| I was on a flight from FL to PR, I was offered to fly next day and in return I would be given vouchers for two tickets, now that I'm trying to redeem them I'm told there are restrictions to flyng, requested to speak to a manager and was told NO is there anything else they can help me with asked for a number in the states so I can talk to an english speaking person I was told NO again. | |
| Barbara Swain | 9/28/11 |
| I was just charge $59.95 to my free spirit master card/9 dollar free spirit club. I did not approve that charge to my spirit master card. They did not send me an email and give me the option to decline. I call spirit and spoke with Alexis in india, and got no where. why is it that spirit airline doesn't have our own people working for this airlines. I am sick and tired of talking either to a recording or people from other country which I can not understand. spirit you will be out of business with the way you treat your customers. | |
| Tony & Diane D. | 9/25/11 |
| Recently flew from Detroit to Las Vegas roundtrip due to a death in the family. My husband and I flew on the same flight next to each other and he received in miles just under 2700 and I received 1745. Yet I calculated per the itinerary page that I printed out from Spirit before we flew that we should have received about 3508 roundtrip, each. When calling regarding this, could not understand the person on the other end. She told me that there is some kind of tier? system that my husband received the most miles and I received 50% because i was sub... something or another. I told her that was crap, I flew the same miles, paid the same price. She was not very explanatory, repeating the same thing that it was Spirit policy. She did not satisfy my inquiry. Will be looking into this further. At this point, I will be telling anyone I know (and to pass on) not to fly Spirit as they really don't care about their passengers. They also nickel and dime you for everything. | |
Colin Cooper  | 9/23/11 |
| 09/23/2011 Sprit Airlines Corporate Office/ Headquarters 2800 Executive Way Miramar, FL 33316 Dear Sirs, Thank you for your attention to this request. I purchased a ticket on transaction date July 11th 2010. I discovered that I had to become a member to receive the reduced fair. Apparently by joining the club I was not aware of the recurring annual membership fee. Upon arriving home I received my credit card statement with a 59.95 membership charge I contacted a gentleman in India named Gerrad at Phone number 800-772-7117 He told me once this charge that he was unable to help me with a credit for this amount....also contact my credit card company they said to contact Spirit Airlines. This could possibly be an oversight on my part because I was not aware of the recurring annual membership charge. I cancelled this membership fee on 09/19/2011 I would greatly appreciate it if you would credit my visa card in the amount of 59.95 Thank you Colin P Cooper | |
| Amanda | 8/8/11 |
| Worst airline I have ever dealt with! This was a last resort airline and I wish I hadn't even booked with them. Worst spent money ever! Can't even put into words the customer service and iow unhelpful they were! NEVER AGAIN!!!!! | |
| shawn | 8/9/11 |
| Never ever again I want to deal with Spirit Airline...worse air line ever ...what a rip off . they made a mistake on the reservation and charged us twice (double booking) and returned a partial credit ,,,,can't talk to cheap mr Patel in India and get a refund ,,,, | |
| Michael Polz | 8/10/11 |
| Worst airline ever! I have an email saying I'm supposed to receive a 5000 free miles and never got them when I produced proof they had me email it to a fraudulent email address with no response and they never even read the email!! | |
| Alana Sosa | 8/10/11 |
| My sister and I were planning on spending 3 days in NYC for my 40th birthday. We were booked to see talk shows that tickets had to be requested months in advance. Well, on the morning of departure we were told that the flight to Ft. Lauderdale was circling Sarasota Florida due to weather not permitting the plan to land. Because of the plane circling, it had to return immediately to Ft. Lauderdale to re-fuel and it would be in Tampa to pick up the delayed passengers. The plan never came back and the flight was cancelled. The best Equardo the manager could do was issue a complete refund (which would take 7-10 business day) or book us on the next days morning flight. I explained and even showed my tickets to Equardo and stressed how I had to request these tickets months in advance. Equardo, was not willing to do anything but offer the refund or book us on a morning flight. At least the hotel in Nyc was willing not to charge us one nights stay. I do not understand why the airline did not offer me a flight on another carrier or possibly offer to give us some other type of compensation. The weather was delayed for weather but cancelled for re-fueling. Re-fueling is not an act of mother nature. We are returning to the airport tonight to see if we can be put on 9:35pm standby flight. Even if we do get on this flight tonight, our connecting flight will not depart to LaGuardia till 5am. Spirit stated they can help us with a distress room in Ft. Lauderdale until our 5am flight departs at a distressed amount of $69.99. $69.99????? now, I'm paying for the re-fueling, hotel to wait for flight and hotel increase of $400.00 in NYC because I have to stay an extra night and rates increased? My 40th birthday celebration has really turned to crap! Thanks Spirit! Did they go over Customer Service in training their employees? Seem Spirit does not know meaning of Customer Service. | |
| John Thomas | 8/13/11 |
| LEFT ME STRANDED IN NYC!!! NO HELP WHATSOEVER NO REFUND SCREWED US OUT OF $420!!!! CANCELLED FLIGHT NO EXPLANATION OR HELP! | |
| Gary | 9/20/11 |
| Worst airlines ever! First they removed all my promotional miles because barclays bank and spirit do not work together anymore. Without warning, nothing. Then their india branch manager said i need to spend $1 / month or you lose the miles. If they told me that from the start i wouldnt have wasted my time. Horrible airline, and their prices are higher than their competitors when you add up all the fees and surcharges. This airline will not be here in 5 years. I plan on starting a class action lawsuit for fraud and unfair trade practices. | |
| J Soto | 8/19/11 |
| Spirit Airlines' customer service is, by far, THE WORST I have EVER experienced in my 41 years of life. I booked a flight in December of 2010 from Boston to Ft Lauderdale from 8/20-8/23, round trip. When I originally booked the flight, I had an early departure from Boston with what appeared to be a direct connection to FL. Since I made the reservation they changed my itinerary at least 8 times. I learned yesterday, only after logging onto the site, that I have to spend about 11 hours of my first day of vacation either in the air or at an airport. It is unbelievable and unacceptable that this airline is able to make that many changes without any consideration for the customer. I planned my vacation in advance and planned being dropped off and picked up since each of the airports is anywhere from 45mins to 1 hr from the departure and destination sites. What I don't understand is why, if I asked for specific flying times, would Spirit change my departure times? Maybe the better question is why don't they just tell customers up front that are redeeming miles that they don't matter and the expectation is they will accept whatever is offered regardless of whether they're flexible or not versus asking what time they'd like to depart? I think it's unconstitutional that an airline is allowed to make whatever modifications without consideration to the customer. When I call customer service, I reach someone in a totally different country with a language barrier and thick accent that makes it nearly impossible for me to understand therefore very difficult to effectively communicate. I spoke with a rep yesterday that offered to cancel my flight and credit me back the miles after I voiced my disgust about the schedule changes and additional flying time. REALLY????!! Today, I speak with another representative that totally dismissed my concerns. This has got to be the worst customer service in the world. They show no sympathy or empathy for customers. Instead they offer alternate options to "quiet" the customer without really understanding what the customer wants. The lack of concern is expressed on every interaction I have ever had with the airline. I am shocked you still have customers. I guess it's true that you get what you pay for. | |
| Catherine hennessy | 9/16/11 |
| I have been a $9 club member and also a free spirit member for many years. In may of this year I cancelled the old Spirit credit card and got the new Spirit credit card. Today I found out that my $9 fare membership was cancelled in July because I didn't pay $59 for membership that had previously been paid by the credit card bank. Never was I billed $59 nor advised that my membership had been cancelled. I was also unaware that new credit card did not pay the membership fee. I think that $68 is ridiculous for 1 checked bag and 1 carryon bag. Thank goodness I had enough miles for a free flight. | |
| H. van der Wielen | 8/21/11 |
| I have flown in numerous ocassions with Spirit since it first started its operations to Costa Rica. I admit that with all things considered, I felt I have gotten (all the time) a good deal for my money and really, I had not had any issues with its online services (ever) as I notice most people have. On our last trip we (my six year old daughter and I) flew to Detroit and back with one connection in Fort Lauderdale. No problems with its almost impecable on time departure and/or early arrivals, however on our last trip (july 4th)the flight was rather bumpy and the seat belt signal was activated during most of our journey into San José. My daughther had a need to rush into the loo but couldn't because of the aforementioned situation. The plane landed and we proceded out of the cabin, though by that time my daughter could almost not walk as she was crossing her legs to prevent an accident on the cabin. It was noticeble for the flight attendant the situation as we were holding at a slow pace the remaining passangers from exiting the aircraft while my daughter was pleaing for the WC. I asked the flight attendant if we could use the one right next to the exiting door and she only clutched tied her lips and nodded as if to saying "I am sorry but we are not allowed". I might have given her only the nasty looks but at that very moment, the captain opened the WC's door and he might have listened to my plea, though by that time I was already way too upset by the flight attendant's lack of consideration and really with no need to make my daughter suffer to have her walk another five minutes before reaching an airport loo. What difference is there between the captain right of using the WC on the ground as opposed to my six year old child??? | |
| Lori Nevins | 8/22/11 |
| I will NEVER do business with Spirit Airline and I will tell EVERYONE I know not to do any business with them. I too just got a 59.95 renewal fee for the $9 fair club that I joined 2 years ago. I called and cancelled shortly after I joined and of course they have no record of that nor do I have the cancellation #. I asked that they send me one today in writing after I cancelled for the 2nd time but they said they could not. They said they sent me an email stating that I needed to cancel before the renewal...I have not had the email address they have on file for almost 2 years now....funny they could send me an email to an email address that I no longer have but they can't send me an email confirming my cancellation to my current email ??????? I have contacted my bank to freeze the payment until I can resolve this.... DO NOT USE SPIRIT AIR...they use DECEPTIVE practices and you can not speak to anyone in the USA....even thought there corporate headquaters is in FLORIDA.... | |
| Daniel Rodriguez | 8/23/11 |
| I have to state a very poor comment on your booking policies. Spirit airlines apparently prefers to keep all the monies of the price of one flight ticket, this seems to be more profitable to you then to have loyal customers that will choose your arline above the competition each and everytime. Unfortunately,i believe this policy will slowly but shurely hurt your buisness as we the customer will have no other choice but to part ways with you. I can fully understand a penalty fee if for any reason you could not keep your committment to fly on the agreed date of the flight. But there is no justification what so ever to keep all the money! You have set this as a cancelation policy, but to the "customer" ...better stated VICTIM this is THEFT! | |
| william richardson | 8/23/11 |
| I have been flying Spirit Airlines for the last 4 years. I must be that one in a million because I have never had any problem with them. I have accumulated over 60,000 miles in the last year alone. The only problem I have ever had turned out to be when I mistakenly made my flight arangements for what I thought was 8AM and I made them for 8PM. Even then they helped get me out 4 hours earlier. I do agree sometimes about them charging for everything but hey have you had your car serviced lately. I to have had to speak with someone outsourced but that is the way life in the US is today. So I will continue to fly with them. | |
| bwlipps | 8/25/11 |
8/25/2011 I HAVE NO WORDS FOR YOU AND YOUR ------- AIRLINES...YOU SUCK WHO THE HELL WANTS TO SPEAK TO SOMEONE FROM INDIA...I DON'T I AM FROM THE UNITED STATES OF AMERICA I CALLED BECAUSE I WAS CONCERNED ABOUT HURRICANE IRENE I HAVE A FAMILY MEMBER FLYING FROM FORT LAUDERDALE TO NEW JERSEY AND "LILLIAN" TELLS ME THERE IS NO PROBLEM...NO HURRICANE....OMG BEST PART...THERE IS NO CORPORATE TELEPHONE # I HOPE AND PRAY YOU GO OUT OF BUSINESS SOON... | |
| Nathan A | 8/30/11 |
| THIS IS THE WORST AIRLINE EVER. I will never use them again. Their employees seem to have no ethics or morals. What they do is steal from the poor and make themselves rich. Back in 2010 I had signed up for a $9 fare club which was $39.95 for one year. A year later they have charged me $59.95 for the automatic renewal. I have received no emails or communication for the increase or reminder to cancel the service. When I called up for a refund they informed me that they have a NO REFUND policy and when I requested to speak to a supervisor, they said I have to send a written request (not email) by USPS to their corporate office. This is BS. Any person/company should always get a second chance. But not Spirit. They should be happy with the money that they have made and quit while they are ahead. We need to find a way to stop them. I will ensure I start a campaign against them using Facebook and Twitter. Happy Thieving Spirit Airlines. | |
| camilo suiarez | 9/1/11 |
| On August 8,2011 I flight from Niagara Falls to Bogota,by mistake I paid for two baggages ( US4140.oo ) but I traveled with only one. In the Niagara Falls airport in the counter when I was doing check in I told to the lady that I had only one baggage and I was paid for two; she told me that se will write down on the computer the note in order to costumer service will return my money. When I was taken te flight to return to Niaara Falls, in Bogota, I told to the lady of the counter that I only had one baggage, she told me that in the fORT lAUDERDALE airport the customer swervice office will fix my problem.In that airport I claim in customer service about this and told me in Niagara Falls will fix this.When arrived to Niagara Falls the lady of customer service told me they never refund any fees.I call to customer servic and it was waste time. My money lost or was stolen by Spirit airlane. No body knows the phone number or address of the headquarters or CEO. This is not to much money but I have the right to recover my money; I'm paing for a service that I do not received. On the other hand, in Niagara Falls airport in the counter when I was checking the man told me that I had to paid US$25.oo for the chair and I told that I will not pay for the chair, then he told me: Give me US$10.oo and I fix this, I give the money and he took the money and put on his pocket. On this fly no body paid for chair. What kind of company is this? There are autorities that controled this abuse? | |
| | 9/2/11 |
| THE WORST AIRLINE EVER!!!!! NOT RECOMMENDED AT ALL! I WAS THERE 50 MINUTES BEFORE THE FLIGHT AND THEY WONT LET ME INNN OR REFUND ME THE MONEY, THEY WERE VERY RUDE, THIS IS VERY FRUSTRATING AND DISASPPOINTING! IT ACTUALLY HAPPENED 30 MINUTES AGO! BETTER AIRLINES FOR LOCALS ARE SOUTHWEST AIRLINES OR DELTA OR INTERNATIONAL, BUT NEVER EVER WILL I BOOK A TICKET FOR SPIRIT AIRLINES! SEP.2, 2011 | |
| Angelina Heike | 9/11/11 |
| your employees at the Chicago O'hare airport need to be retrained they are the biggest bunch of incompetent people i have ever encountered, first of all they started with one person at the desk now mind you i got to the airport way earlier than i was supposed to so i could get everything i needed but as i and about 100 more people stood in line finally a couple of other people started working the counter and one of the girls that were working the counter opened her mouth to tell people that if they had a flight that went out at 5:30 to come to the front this did nothing but cause a cluster of people to rush the counter and the people who had already been in the line for well over an hour were pushed back there was a lot of angry people to include me then i was told that since my plane was leaving at 6:40 am mind you i had been in line for over an hour that i would have to wait finally after about 20 min. of the girl arguing with me she finally took my things and gave me my ticket,this was the worst trip i have ever had in my life and hope no one else ever has to deal with this !!!!!!!!!!!!!!! | |
| Robert | 9/12/11 |
| This company has gotten on my last nerve! There is no one from america to speak to and when you ask to speak to someone that you can understand, they say to call back. Now I know why they're a cheaper airline to use. America is going downhill at a fast rate. As an american, I feel like a minority and that soon we will continue to struggle more and more. I just don't know what's next. I just lost all my miles because spirit is no longer associated with barclaycard. I will never use spirit again as long as I live! I will tell everyone in my circle about this and tell them to tell at least 1 person. | |
| JM in WV | 9/15/11 |
| We made reservations 4 months in advance for our vacation. They changed our return-home date TWICE - the second change occurred just days before our trip. We had reservations for our place to stay, a rental car, and my parents were driving there to meet us. By changing our return date, it messed up our entire vacation and my parents would not be able to arrive in time to see us. I called Spirit and was on the phone for nearly an hour with 3 people in India, each with a higher level of "escalation" but the last person I talked to said he was the highest level of authority and could not do anything for me but cancel my entire flight! So now I am either out the other expenses for my trip or am faced with driving 10 hours to my destination! Not to mention all the planning and work-related arrangements that went into this. Every other airline that I have flown would have either resolved my issue or offered a voucher for a future flight but Spirit told me they do not offer any form of compensation. DO NOT FLY WITH THIS AIRLINE! THEY DO NOT CARE ABOUT THEIR CUSTOMERS, ONLY THEIR SCHEDULES! | |
| Dilly | 7/9/11 |
| Keep these artciels coming as theyÂ’ve opened many new doors for me. | |
| Janessa | 7/11/11 |
| At last! Soomene who understands! Thanks for posting! | |
| Lynn | 7/11/11 |
| my complaints are many...(1) rude flight attendants(2) counter employees that lack basic customer service skills (3) cheap airfare but EXTRA FEES for everything from seats to carry-ons to water...yes, water on a flight is $3 (4) there's always a catch -- $9 members can only use $9 specials online. not on the phone. not at the counter. (5) if your flight is delayed or cancelled. better get on your cell and solve the situation yourself. staff at the counter (at least in ft. lauderdale) is useless. DO NOT FLY this airline. In July, I was scheduled to take Spirit Air from Ft. Lauderdale, FL to Nassau, Bahamas at 8:20 am. That flight was delayed several times then cancelled after over an hour past the departure time. Passengers at the gate we told over a loudspeaker announcement to go to the counter in the main terminal to get on another flight. Staff at the gate knew the next flight was full -- I knew because I had called the 1-800 reservation when the delays began -- yet passengers were sent to the ticket counter only to encounter long lines and less-than-courteous counter staff. I finally few out 7 hours later. That flight was not full. When I tried to move to an empty row of seats, a flight attendant informed me that if I moved, I had to pay for the seat. On my return home, I tried using the $50 voucher I had been given because of the cancelled flight but was not permitted to use it to cover the cost of my carry on. It was only applicable toward a future flight. the only highlight: the flight home only took 39 minutes. kudos to that pilot. everything else about the experience on Spirit was dismal. | |
| Jennifer M | 8/6/11 |
| I was disappointed with the airline. I made my reservation 4/7/11,to Montego Bay the cost of checked luggage at that time was $33 but the agent charge us $43. They did not want to hear anything about the price difference. Upon returning from Jamaica we stood in line at the Montego Bay airport for almost 2 hours. It was the most unorganized counter. The staff was unprofessional and just ignore customers complaints about their tardiness. We had a connecting flight in Ft. Lauderdale, when we got to Florida the agent in Jamaica did not give us the boarding pass for the connecting flight, all the back and forth we missed our flight. When we got to the gate the plane was still there, but they would not let us on. We ended up spending the night in Florida. Our luggage was on the flight to New York, when I picked up my luggage at the Baggage claim counter it was damage. I fill out a claims form, the clerk stated the claim is only a courtesy report. I am wondering what does that mean, Spirit will not take responsibility for the damage. We are forced to pay luggage fee, for the airline to throw our luggages like garbage. I will never fly Spirit again. | |
| J. Bell | 7/14/11 |
| Same thing happend to me as Don Lowe. No notice and when I e-mailed to cancel, they canceled me an still kept the fee. I then told them if I was supposed to cancel prior to the fee being charged, then accept that notice as early notice for 364 days later and reinstate my membership for the current year of which you already have charged me. No response after 2 months later. Shameful!!! | |
| Elizabeth Bathgate | 7/14/11 |
| I will never use this airline. I am copying an email I sent to the Manager and Sr. VP of Customer Relations: So far I have not received any response, and, as I am typing this, I am on hold waiting for the 4th supervisor to explain why they will not refund the $59.95 fare club membership...Ironically, they all sounded like the same person...I will be contacting corporate at this time Dear Ms. Harvey and Mr. Lefebvre: I joined the Fare Club and paid approximately $60 for an annual membership on February 9, 2011. At that time, I booked a flight package to go from Chicago, IL to Ft. Myers, FL. from September 7 to September 13, 2011 for myself, my husband, and 5 of my children for $848.40. I received an email confirmation on the same day. I would also like to add that we live in Wichita, KS (13 hours away from Chicago). At that time, I was impressed with the sales your company had and that our flights were non-stop, which was the main reason we had planned on driving to Chicago to use your airline. On July 13, 2011, I contacted your customer service to inquire about fees regarding baggage and was informed that my return flight had been cancelled. I was also informed that my departing flight from Chicago had been changed, resulting in a much earlier flight, and would have been an 11 hour flight with a layover. I had no knowledge of this and have never been notified of these changes from your company regarding this. I requested to speak to a supervisor and was placed on hold for over 30 minutes. I then spoke with a supervisor named Thil, who at no time neither offered any other flight options nor offered any sincere apolology regarding these changes. Additionally, there was no explanation as to why my flight had been changed. I asked for a refund and was told it would take 5-7 business days. I feel extremely fortunate to have called your customer service with my questions, because had I not called, I feel I would have NEVER learned of these changes until the day before my flight when I would be checking in, which would be too late. My family and our 5 children would have been left stranded in Florida with NO flight home, and I truly believe this is by far the worst experience we could have had from your company. I feel that both your lack of customer service skills and your lack of organization should be brought to your attention and I am therefore going to forward a copy of this letter to your corporate office. I would therefore like to cancel my membership with the Fare Club and would like a full refund on the membership fees as I have never used these services and never intend on doing so. | |
| fogey | 7/18/11 |
| This airline is the WORST - as all of the reviews here say!!!! I do not fly them by choice - they seem to be the only airline that flies direct between 2 cities that I travel once a year, so I am stuck with them, but I am finally putting my foot down and will never, ever, ever fly them again. I will drive or take a layover on another airline or not go at all....if you have any problem at all you can only speak to people in India who read from a script - no one at all has any capacity to help you at all so why so they even bother paying a call center?? They might as well just have a recorded message saying "whatever your problem is we don't care and can not help you at all" because that is basically all their "customer service" amounts to. Their fares are nothing great so I have no idea how they continue to operate and rip people off. DO NOT FLY THIS AIRLINE!!!!!!! | |
| tanya | 7/19/11 |
| terrible terrible! | |
| dana | 7/20/11 |
| all i can say is they suck people in with low cost flights then after you reserve your ticket then they hit you with baggage costs. doesn't matter if you check your bag or it's a carry on that goes above head the charge is the same. then if they've screwed something up just try to get them to admit it was their mistake. ain't happening. not to mention the fact you can't understand anything they say. oh did i mention the super tight seating. they totally suck and lost my business. | |
| Crystal Rodriguez | 7/21/11 |
| WORST AIRLINE EVER. STOLEN PROPERTY. OVER CHARGE FOR BAGGAGE. I not only had to pay $33.00 for my ONE CHECKED BAG, when on your website it says it should only be $28.00, you ignorant, cheap, despicable people STOLE my brand spanking new iPhone 4 from literally inside of my purse inside of my suitcase. I will forever make sure this airline is frowned upon and will continue to make sure you people hear about me until I get reimbursed. | |
| dee | 7/21/11 |
| IM SURPRISED THEY DONT HAVE AN OPTION FOR A HALF A STAR BECAUSE THATS EXACTLY WHAT THEY DESERVE...I WISH THAT I HAD READ THESE NOTES BEFORE I BOOKED MY FLIGHT WITH THIS AIRLINE CALLED SPIRIT...IT SHOULD BE CALLED UNSPIRIT!!!! IM GONNA WRITE MY LETTER TO CORPORATE ..I WISH I CAN SPEAK TO SOMEONE.. , BUT IM GOING TO GET MY POINT ACROSS ONE WAY OR ANOTHER.. OVERALL MY VACATION WAS GREAT... BUT THE FLYING EXPERIENCE ...HATED IT !! oh yeah can anyone tell me do you think its kosher to have to smell dog shit on your flight???!!! smdh... | |
| Guadalupe Perez-Robles | 7/31/11 |
| I could curse or even swear, but i wont do that beacuse i am a cristian person, i can tell you that God dont like ugly. After becoming a member and paying 59.95 i have lost money. The first year i became a member did not travel and now that i paid 59.95 second time traveled i lost a flyt and did not get credit for it i will not become a member once my membership expires i was recomended by a family member, but i will not recomed anyone to travel with Spirit there are many other airlines that are more considerate than this airline live up to your standards, Spirit Air or you will be going down soon many blessings Guadalupe Perez | |
| M. Morales | 7/27/11 |
| I signed up for the $9 fare membership 3 years ago, and was charged for a renewal the year after. I cancelled with them, and yet they charged me again saying that I never attempted to cancel, and that I renewed my membership through another e-mail. Now recently they charged me yet again for the third time saying that I never cancelled with them last year. They asked for 72 hours to review my account, I called back again and they asked for another 72 hours to review the same information over again. They even said that they don't have a corporate number that I could call...This airline is ridiculous, saying they would give me a courtesy credit, but I don't want a credit; I just want my money back and to never associate myself with this airline ever again. Whatever specials they offer do not accept them, it is a scam, and Spirit Airlines should be ashamed the way they carry their business and their lack of professionalism. Me being an Aviation student, this is a company that I will never work for and will never recommend to anyone I know. The CEO Ben Baldanza should be ashamed of his no-apologies attitude. He is determined to become successful in his corporation, and yet he is missing the most important element---the importance of customer satisfaction. Remember Mr. Baldanza, without your customers, you are nothing. | |
| Sandra Harris | 8/1/11 |
| I'm at my wits end with Spirit Airlines and will do everything in my power to let others know how unreliable, deceptive, disloyal and rude Spirit Customer Service is to valued customers. I've been a loyal customer of Spirit Airlines for over 8 years, accumulating over 127,000 reward miles with my Spirit Air Miles and Spirit MasterCard. On July 24, 2011, I tried to redeem award miles for 2 tickets from Detroit to Ft Myers, FL for the Thanksgiving holiday and was unable to get the return flights, so I purchased the high priced return tickets from Spirit Airlines. That same call, I also tried to redeem reward miles for our Christmas getaway to Ft. Myers. No reward flights were available, so once again I paid for the (2) holiday high priced Spirit airline tickets . I also tried to redeem miles for our April, 2012 trip and was told that date couldn't be booked until AUGUST. I called back July 30, 2011 with the same request since I saw they were booking April, 2012 flights online. This time I was told NO SEATS were available. I was lied to about the AUGUST booking date since no seats were available on July 30th. I asked how many reward seats were originally available for my requested dates and he would not tell me. The fake name of the floor manager, "Michael Bay", from India, was inconsiderate, rude, and had an I don't care attitude whether I redeemed my reward miles or not. I was told ALL calls go to INDIA and nothing is handled in the USA. Gee, I'm wondering if the Corporate Office in Miramar FL is fake also. WHAT IS THE SENSE OF EARNING REWARD MILES WHEN I CAN'T EVEN REDEEM THEM 9 MONTHS IN ADVANCE? My husband and I don't have the privilege of traveling during the non-peak season. Some people have to work! I agree with everyone that has previously written about Spirit Airline's ineptitude foreign partners. I'm also concerned that my 127,000+ reward miles will disappear as 'TAKEN ADVANTAGE OF (11/16/10)' wrote that his were removed due to no flights booked in a 6 month period. I was hoping my reward miles would help me out with my holiday travels when the prices are much higher and I'm willing to use 60,000 reward miles per ticket, but it looks as if I'm going to lose everything I've saved for all these years. I plan to cancel mine and my husband's Spirit MasterCards. I wonder if Bank of America will come to realize what kind of company they are dealing with. I also hope to get the media involved in letting the public know what's going on so they don't go through what just happened to me. | |
| genora alford | 8/2/11 |
| I have to agree with Jamarr Martinez and the other many dissatisfied customers you guys don't even deserve one star!!!!! I missed my flight because of a death in my family and you guys simply had no compassion. The customer service in NJ was awful. No one even bother to get me and my son on another flight the agent basically said it was my problem no credit was offered for the flight.My son and I was stuck in NJ, paid for a flight, and was basically told to get lost!I would'nt advise any one to use this airline even if the flight was free!!!!!! | |
| Julio Morales | 6/23/11 |
| This is a copy of the letter I sent to Spirit Airlines and to this date I have not received any answers: Tuesday, March 01, 2011 To: Ben Baldanza ( President / CEO ) Cc: David Lancelot ( SR Vice President and CFO ) Barry Biffle ( SR Vice President marketing ) Ken Mckenzie ( COO ) Tony Lefebvre ( SR Vice President Airport and Inflight Operations ) Human Resources "Customer service is the ability to provide a service or product in the way that it has been promised" "Customer service is about treating others as you would like to be treated yourself" "Customer service is a proactive attitude that can be summed up as: I care and I can do." Good Morning, I start this letter with these few definitions of Customer Service due to a recent performance of your Customer Service Representatives at the Fort Lauderdale Airport front desk. On February 17th 2011, I was supposed to go on flight number 145 from Fort Lauderdale to Santo Domingo with my family on an emergency trip. My five year old daughter and my wife were my traveling companion. I don’t understand why if you are in the line where you are supposed to check in someone comes out, asks you to form another line and then forgets that you are there, re-sells your seats even when you have paid extra for a certain seat and luggage and then tells you that the flight is already closed an hour and a half before takeoff. This is my story. Flight 145 from Fort Lauderdale to Santo Domingo on February 17th was due to leave at 2:45 pm. I arrived at the airport with plenty of time (about 2 ½ hours). The parking lot is packed and I am leaving my vehicle at the airport until my return. About 1:10 pm lacking of breath from crossing the airport on foot from one side to the other, with a sick five year old, a hernia and 4 pre-paid bags I was at the line on time. The line for check in includes passengers traveling to different locations. In front of me, 3 passengers going to the Dominican Republic, as well as the other 3 or 4 more behind me. They get checked in by what I thought it was a customer service representative, her name Sandy. When I go to her, she tells me the flight is closed, I see my watch and is 1:35 pm. She tells me the flight closes 45 minutes before takeoff, but even tough she still has one hour and ten minutes left to check me in but she just gives me a solid NO. I ask her to please help me, I explain my situation (client begging for help, shouldn’t happen). She practically ignores me and says NO! again (this time with attitude). Here I am, in front of this lady asking for help and not receiving it. I step out of the line and try to get help from someone else. I go to another customer service representative thinking, maybe she’s tired, it’s been a long day, and maybe she’s the one that handles other flights. So I go to this other guy, he says he will help me. He asks who else is going to Santo Domingo, the others behind me in the line come forward, and he asks us to form a separate line so he can take care of us. He takes care of a guy and wife in front of me, another representative takes the other lady in front of me. Then he starts helping someone else. We wait. We keep waiting. I come towards the counter and ask him when our turn is, our flight is leaving soon. HE FORGOT THAT WE WHERE THERE!!!!!!!! Are you for real?????? How do you forget a line of clients that you just formed? (UNACCEPTABLE). Sandy is yelling: “I told them that the flight is closed, and that they are not going on this flight!!!” What to do next? Well what does everybody do? Ask for a manager. Elvin, I believe his name was. WAO!!!!! No wonder the rest is so incompetent. Here we are explaining ourselves to this guy and he is completely ignoring us!!! He is doing something else while we talk. Then he turns around and points at this other girl and says: she will help you. She was looking for a flight 2 days later for everyone and we had to pay for it again??????????????!!!!!!!!!!! Oh! And let’s not forget good old Sandy, at this point she’s still yelling at us!!!! I go to her and tell her very nice and softly that she is a wonderful representative and she back fires and tells me “Thank you, yes I am”. After spending $ 372.80 in airfare, seats, bags, taxes, having missed the flight due to the negligence and horrible customer service, he expects us to pay a hundred and something dollars per passenger to change the flight, plus the bags and seats again? I live in West Palm Beach, I had to drive back from Fort Lauderdale (about 50 miles each way) to get to my computer and find another flight since no one was able to help me. Now drive down to Miami (about 65 to 70 miles) this time, and pay for 3 more tickets $ 514.80 and leave in another airline (that probably your representatives could have helped me get). No customer service representative has the right to treat a client the way we were treated that day. There are very subtle ways to tell a person that they have missed a flight, but you never yell to a client, you never ignore him or forget that they are there and you should always try your best to help them. Whenever I travel I had traveled with Spirit Airlines, I even became a member and pay my yearly fees. And this is what I get? A kick in the back? Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long. Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. I am very unhappy and disappointed with the service provided to me on that day. It will definitely be a day to remember and one always learns from their lessons. I have always recommended people to flight with your airline, but how can I do this now? You can be certain that no one will get good feedback or recommendation from me for your airline until someone replies to this letter by phone, mail, text, email or whichever means preferred. I expect to be fully reimbursed and compensated for all the trouble your representatives caused me. Your representatives shouldn’t have made me or my family go through all we went through that day just because they either over sold the flight, forgot we were there, or just didn’t care to help us. I expect full reimbursement of my $ 372.80 that I paid to you for airfare, seats, bags and taxes for a flight that never took place. I expect full reimbursement of the expenses I had to incur with my vehicle a total of at least 160 miles, the purchase of 3 airline tickets with a total value of $ 514.18, the aggravation caused by your employees to me and my family and of course I believe I don’t have to mention that I am entitled to a full apology letter by your company. I will be waiting for a prompt answer from you. A very sad and disappointed client, Julio Cesar Morales Member number 128057764 | |
| Margaret R | 6/28/11 |
| I just got your most recent promotional email with the bannerline: "F----ing Golden" prices. Nicely put! I called the customer service number to ask who had this great idea for a campaign and your Asian-based staff indicated that it meant "Flying Golden" prices. It was a play on words. Who are you kidding? | |
| elle green | 6/30/11 |
| You should get an f for failure. This airline is pathetic. I signed up for the 9.00 membership & they charged me $59.95. It took a lie to cancel this account. I was on hold for 2 hours & transferred 5 times. I then had to make up a lie & state my credit card was stolen. Spirit Airlines stated that the 9.00 was non refundable. So I had to pretend that my credit card was stolen just to get the account cancelled so not to bill annually. THE CUSTOMER SERVICE REPRESENTATIVES ARE ALL FROM INDIA!!!!!!!!!!!!!!!!!! THEY WILL NOT GIVE YOU THE CORPORATE DIRECT PHONE NUMBER. THIS AIRLINE SUCKS FOR BAD BUSINESS. I WILL NEVER DO BUSINESS WITH THEM AGAIN. | |
| Barbie Tannen | 6/13/11 |
| If I could have rated this so called Airline less THAN 1 STAR I WOULD! THEY ARE THE WORST AIRLINES I HAVE EVERY FLOWN- STAY AWAY! NOT WORTH ANY PRICE THEY WANT FOR A TICKET! | |
| indira persaud | 6/11/11 |
| Never ever ever ever fly this airlines again.. too many complaints to list.. | |
| Austin Persaud | 6/11/11 |
| Worst. Airlines. Ever. Our vaction ended with us losing our connection from Ft.Laderdale because of "God's will" but if they say that then we find out there was no bad weather within a 100 acre radius of the planes path, they must be atheists. We used a so-called "free ticket" we had to pay $500 for. We got this ticket from a previously bad experince (Spirit's pilots on strike). They told us that they would not pay for our hotel because of God's will. NEVER FLY WITH THIS AIRLINES. EVER!!! | |
| I Persaud | 6/11/11 |
| After a wonderful vacation in Jamaica, we were told by Spirit airlines that our flight was delayed by an hour due to bad weather and that we can't be compensated in anyway because it was an "act of god". One hour became 5 hours and we finally boarded .. we missed our connecting flight to Orlando and waited in line another hour plus, only to be told that there is nothing they can do for us since it was nto their fault .. the problem is that there was no bad weather in ft. lauderdale or surrounding area.. Another excuse...We should be at least be compensated for our hotel stay... I am so happy we did not sign up for your credit card and all the "empty promises" you are giving away.. I will never ever fly Spirit Airlines.. Cpersaud@cfl.rr.com 2180 firestone ct oviedo fl..32765 | |
| Andrea G | 6/14/11 |
| YES 5 STARS!!!!! For being the WORST Airline I have ever had to deal with! First of all I booked 3 flights online all at once I always thought that when you purchase a TICKET to fly you have paid for a SEAT to sit in on the plane. NO! there was a separate fee for a seat (that I later found out you don't have to pay- you can be randomly seated at the airport). #2 there was no phone # listed on the website for customer service (that should always tell you something is up) #3 you have to pay for BAGS and FUEL?????? WTF! and #4 I later wanted to purchase flight insurance- ok Spirit sends you to Travel Guard website Travel Guard sends you back to the Spirit website then you have to call 2 #'s to try to get a LIVE person...............IT IS ALL A TOTAL RIP OFF I WILL NEVER EVER FLY SPIRIT AGAIN IN LIFE. THIS IS SOME BULLS@*%!!!!!!!!!!! | |
| Susan | 6/7/11 |
| Just received the "Weiner" ad for $9 flights in my in-box. Very offensive. | |
| Shirley Mikle | 5/24/11 |
| I not sure your company care , but I will never use your airline again. the counter attendent in Montego Bay Jamaica was so rude, if Spirit don't care enought to train it's help then, we the flying public should care enought about our money and time to just fly with anyother airline. Please DO NOT give your hard earned money to this Airline. | |
| Ronald Carter | 5/31/11 |
| All I can say it this is the worse experience with a canceled or late airline ticket EVER!!!! I did not make the flight and Spirit Airlines refused to give any kind credit at all, NOTHING!!! There has to be some laws against this...this is America afterall!!!! Itried calling the coporate office and the number did not work. | |
| Ronald Carter | 5/31/11 |
| I forget to rate this airline in my prevous post. Of course it's poor. Where are the Americans that work for this airline....wow!!! | |
| Krystyna BW | 6/3/11 |
| ...actually - minus 20. That's my rating. I was a member of "9 Club" (9 Liars Club, more like it) - which was not a cheap proposition to start with. I purchased 2 tickets to Cancun for me and my son for 25th of July of last year, hoping to get a few days off for him, as he is overworked, State level Swimming Champion and straight A in all his AP and Honor Classes student in one of the oughest schools is US. So - finally, after literally "carving out" 2 weeks without tough swim practices twice daily and all other burdens - we were to go from Fort Lauderdale. 10 days prior to our departure, I was getting out of bed at 5 in the morning to raise my son for his practice, when I literally collapsed, loosing conciousness - my back totally gave out. I spend 2 weeks in an excruciating pain, finally being able to get out of bed on crutches, with numerous visits to the neurologist, that included horrendous shots into my spine and daily visits to the therapists....brrrr...... I called Spirit on the second day after my confinement to the bed, and explained the situation, send to their Customer Service copies of my MRI and affidavids from my doctor, that I cannot fly under any circumstances - after numerous phone calls, Spirit "granted me" a half price "credit" (why half price to start with? I didn't frivolously cancel my flight - I was an INVALID! with proven record!) - and I was to use this pitiful 360 dollars credit towards the BOOKING another flight within a year. Booking, not flying, mind you. With all the therapy and multitude of my son't activities, I was unable to use my credit - until now. I got 5 messages on line urging me to renew my 9 CLUB Membership from Spirit Headquarters, even a "letter" from one of their proud pilots (hehehehehehe! what a scam!) - but when I finally managed to get dates open to my son to go and visit with his Brother - who accidentally is getting married this year - and tried to BOOK tickets on my so-called credit, I was INFORMED, that I was supposed to COMPLETE the trip within that year from my accident, not just book for a trip taking place PAST the date. Complete reversal of what I was told in July of 2010. Which means - I have 3 days left to take the trip - anywhere. But I was reassured previously TWICE, that all I needed to do in order to still get my credit was to BOOK the flight for any date, as long as I post the booking before expiration date. So - I lost 600 plus dollars (as I not only paid for my "membership", but also also - for seats assignment and luggage, and you know, what scam THIS IS!), and NOBODY did ever even addressed the issue - this was a MEDICAL EMERGENCY, with tons of papers from specialists, barring me from taking any trips up to the time, when I was finally able to take them. What kind of gang operates this scam? My other son, who happens to be a pilot, refused to work for them, even with nice "package" they offered - he would not be able to sleep peacefully at night, if he was a part of this outfit in any way. I do not wonder why anymore. I have to join - or start a crusade to help to put them out of business. Spirit Airlines is an abomination to Airlines, they are bunch of cheap scam artists, and people need to know, to what extend they will manipulate you out of your money. Please, don't fly this pitiful, dirty maneuvering Airline. I literally despise them! And somebody with legal power needs to look into their scamms and PUT THEM out of business - for all of us, trusting souls, sake. And do it soon. | |
| Marquis Mills | 5/30/11 |
| May 30, 2011 FROM: Marquis Mills 418 Bridge Landings Douglasville, GA 30134 TO: Vice President and General Manger Spirit Airlines On May 21, 2011 arrived for flight NK231 which was scheduled to leave Atlanta at 7:00 AM and arrive Fort Lauderdale at 8:46AM, at check-in was told I had to pay for a bag, told the girl at the desk when I purchased the ticket was not informed of such, so I gave her my credit card for payment. Call my mother on the phone, to let her know I was at airport and would be leaving shortly, girl at the counter instead of processing the payment decided to listen in on my conversation with my mother, shoved the card back at me, and said you’re not getting on this flight. I called from the manager and got her supervisor a man who stated to me they wasn’t going to take my card, and was bumping me off the flight, and that I had to come back for the next flight which was in the evening. I asked them why they were doing this, I did nothing wrong, he told me that his customer service rep. said she didn’t like what I was saying over the phone, and he was going along with her and bumping me off the flight, I told him that was ridiculous, and that I was going to my grandparent funeral, but he didn’t care and refuse to listen. Since I was bumped off flight I asked for a refund, but he refuse, I asked for his name, and name of the girl behind counter but they both refused and turned around their badges so I couldn’t see the names, all I can tell you about supervisor and the customer service person are, both are black, and very, very, nasty, rude and demonstrated no type of professionalism. I walked around the airport trying to find someone to help me with this matter, but was told no one could help me with your airline, and this was a common practice with Spirit Airline on the way passengers are treated. I had to go home, costing me the loss of extra parking fees, gas, time because of being bumped off my flight. What hurts me the most of all, was never being able to see my grandparent burial and saying goodbye with the rest of my family, Spirit has no heart. I tell you, this was my first experience with Spirit airline and the last, I have never been treated in such a horrendous manner with any other airline in my life until I decided to give Spirit a try. When I returned home, I took a different airline, in which I was treated with A #1 customer service and with respect. I will never fly spirit airline again, and will tell all my family, friends and job associates and any everyone I come across about your customer service , to stay away from your airline, where any customer service rep,or supervisor can set themselves as GOD’S, where you as a passenger must come to them with eyes cast down, afraid to look-up. Not only didn't they care about my bereavement, must made sure I couldn't attend the funeral. Something needs to be done about this. | |
| jerry helvitz | 5/18/11 |
| myrtle beach to atl. city to logan boston. at atl.city, they cancelled the flight. they said maint issue. two other flts. werecancelled .no reason was given. next flight out , next day with no gaurantee we would make the flight. they called two state troopers to quiet things down. over reaction on their part. four hrs. later i rented a car for 250.00 and drove home over 450 miles . still trying to contact spirit next to impossible. i do not like to talk to india.am calling the A.G.s in boston and file a complaint.stay away from spirit airlines. they are a rip off. | |
| john | 5/13/11 |
| There is an employee in spirit named charlie.....he did a god job really appreciate his work... | |
| Wanda Balaguer | 5/13/11 |
| Spirit airlines the worst piece of shit ever, this airlines will treat you like garbage, no refunds no vouchers, no nothing, a flight of 4 1/2 hours can be up to 36 hours, no apologies no nothing they take your money and run. this is the worst, Best to pay a couple hundred more than use spirit, once they have your money, they don't care if you fly or die. WORLD'S WORST AIRLINE, SPIRIT IT'S GARBAGE USE ANY OTHER AIRLINE BUT SPIRIT OR YOU WILL LIVE HELL HERE ON EARTH | |
| Wanda Balaguer | 5/13/11 |
| DO NOT BOOK TICKETS ON SPIRIT WORST AIRLINE EVER !!!!!!!!!!!!!!!!!!!!! | |
| Kerriann Burton | 5/9/11 |
| This airline is by far the worst airline I've ever booked a travel with. Customer Service at the airport was horrible and you have spiteful employees. You would think in this economy you would try to help your passengers! Arrive at the airpoty, 3 passengers and 1 bag. The bag was overweight by 15 pounds (total weight 55) and I get it, you charge extra. However, there 3 people travelling and 1 bag. If all 3 people had a bag, it would total 120 pounds and the 1st checked bag already costed us $28! On the return flight, to advoid the overage again, I brought a carryon AND GOT CHARGED $30 FOR THE CARRYON!!!!!!! RIDICULOUS!!!!!! After pruchasing my ticket, I ended up paying an additional $111. OUTRAGEIOUS!!!!! You allow 3rd party sites like Orbitz, etc to sell your tickets but you should put a note about all the additional fees you charge!!! NEVER AGAIN!!!!! | |
| Dissatisfied | 4/26/11 |
| Spirit Airlines is the biggest FRAUD going. I could go on and on about how they make fraudulent offers to get you to do business with them, and when you realize what they have done their answer is to offer you CREDITS to get you back on the airline. Last summer, I was offered 2 free RT tickets if I completed a credit card app. Since I only travel to one destination with Spirit and in the same month every eyar--I specifically asked abut restrictions on the free tickets. I was told there were none. When I went to book the same tickets for July that I book every year--and fully intended to use my FREE tickets--I was told that the free tickets could only be used in non-peak travel months. I proceeded to book my reservations without the use of the FREE tickets. The web site was having problems and could not complete reservations so I called into the reservation line to complete the bookings. Yesterday I received my Spirit Credit Card stmt and it reminded me that I never received a confirmation email. Called India today, after being disconnected 3 times, I finally got the confirmation code, looked up the res and saw that Spirit has charged me $20 to book my res via phone. When I explained that the web site was down on the day I try to complete the reservation--I was offered a $20 credit--which must be used within 60 days. Talk about fraud. Free tickets anywhere in CONUS without restrictions , except they are restricted. $20 credit to talk to an agent when their website is down, but must be used within 60 days. And all of this reminds me that their seats are so close together that a 5'4" woman travel with her knees to her chin. OH... and their Mirimar HQ phone number is disconnected. How convenient is that. Spirit is leading the way in bad service. My recent tickets cost $572 Ft Laud to Atlantic City. I hardly call that a low cost carrier. If you want to bring more than the clothes on your back, or travel without the woman's head from the seat in front of you being in your lap--you will pay for that. I place a wager that Spirit will be the first airline to charge to use the bathroom. FRAUD, fraud, fraud. This airline is a disgrace. | |
| PM | 4/12/11 |
| I got the worst possible customer service from some person in India in regards to my Reservation I have on Spirit Airlines. I don't think the guy even understood my question. I don't understand why do we have to call someone on the other side of the world to get customer service for the company that operates in US. I guess our government needs to wake up oh wait I forget they rather fight amonst themselves to see who gets paid first. Bottomline won't be using Spirit again if I have to call India to get any kind of customer service or Support. | |
| Debbi | 4/7/11 |
| DO NOT FLY SPIRIT AIRLINES IF YOUR HAPPINESS DEPENDS ON IT. ITS NOT AN AMERICAN CUSTOMER SERVICE FRIENDLY COMPANY. IT IS BASED OUT OF INDIA AND YOUR UNABLE TO UNDERSTAND THEIR LANGUAGE TO SPEAK WITH THEM OR UNABLE TO REDEEM YOUR MILES. WHEN YOU REQUEST DATES YOU WANT, THEY SAY THEY ARE NOT AVAILABLE, WHICH DOESN'T ALLOW YOU TO REDEEM YOUR POINTS EVER (THAT IS THEIR SCAM) SO THAT YOU WILL WASTE YOUR POINTS AND GIVE UP AND CANCEL THE CARD, WHICH THEN CANCELS YOUR POINTS. PRESIDENT OBAMA, PLEASE GET SOMEONE INVOLVED WITH SPIRIT AIRLINES AND HAVE THEM ADDRESS THE MANY COMPLAINTS AND HAVE THEM OWN THEIR MISTAKES!!!!! WE SHOULD NOT HAVE TO BE DIRECTED TO INDIA TO TAKE CARE OF A CUSTOMER SERVICE CONCERN HERE IN THE US. WE ARE A GREAT COUNTRY AND WHY ARE US CORPORATE OFFICES SENDING CUSTOMER SERVICE REQUESTS OUT OF THE COUNTRY? THIS IS UNAMERICAN!!! THERE IS A HUGE LANGUAGE BARRIER AND FRUSTRATION JUST TO TAKE CARE OF YOUR CONCERN. SEEMS LIKE WE'VE SOLD OUR SOULS/CUSTOMER SERVICE HERE!!!! CUSTOMER SERVICE SHOULD BE THE GREATEST THING WE HAVE TO OFFER AND ITS NOT!!!! SPIRIT CEO/BEN BALDANZA NEEDS TO LIVE IN INDIA WITH HIS CUSTOMER SERVICE REPS AND GIVE UP RUNNING A CORP. HEADQUARTERS OFFICE HERE IN FLORIDA. HE DOESN'T BELONG HERE NOR DOES SPIRIT AIRLINES!!!! ESPECIALLY WHEN YOU SEE HOW MANY COMPLAINTS THERE ARE!!! | |
| Mrs.Mister | 3/25/11 |
| CAN ANYONE HELP ME? SPIRIT AIRLINE JUST CAN'T DO THIS TO US. I HAVE READ THE OTHERS LETTERS. THIS IS JUST NOT, NOT, RIGHT. SOMEONE PLEASE HELP ALL OF US. I was on the web to buy my ticket to L.A. from Chicago. To leave April 5, SPIRIT AIRLINE changed me for 3 flights to L.A. ALL TICKETS ARE IN MY NAME. HOW IN THE WORLD CAN I FLY 3 FLIGHTS AT ONE TIME AND AT THE SAME TIME. They said they would refund one ticket then give me a credit for the other. I told them NO,NO,NO, I NEED MY MONEY. I called my bank they stopped it but they put it right back on there. My bank and I called them, they still won't give me my money back. Spirit made the lady from my bank upset and she said we will do everthing we can. I have not took my flight yet. OMG,OMG,OMG,. NOT until April 5, THIS IS CARZY I'M GOING TO FIND SOMEONE TO HELP. STARTING WITH THE BBB.COM WE ALL NEED TO MAKE A NOISE THIS NEED TO STOP. I WILL KEEP READING THE FOR MORE INFORMATION. I CANNOT LET THIS GO. I also called the corporate office 586# NOT IN SERVICES. THE STATE THE GOVERMENT SOMEONE I KNOW CAN HELP US. AND STOP THEM FROM TAKING OUR MONEY THIS WAY. ALL I CAN SAY IF I GET MY CREDIT FOR MY FLIGHT WHICH I DON'T WON'T, I WANT MY MONEY BACK. DO NOT FLY WITH THIS COMPANY SPIRIT AIRLINE.THEY ARE SO,SO, WRONG. THIS HURTS MY POCKETS. ALL I WANT TO DO WAS GO CHECK ON MY DAUGHTER WHO REALLY NEEDS ME. WE HAVE VERY LITTLE MONEY. WE CAN'T LET THEM GET AWAY WITH THIS. SORRY EVERONE WHO HAD TO GO THROUGHT THIS. | |
| john mcgregor | 3/18/11 |
| you stink!!! 125$ rebooking fee for a 69$flight i think you your passengers a better deal than that unless you intend on going out of business | |
| cristina arango | 3/22/11 |
I only wish one thing: that spirit airlines GO OFF BUSSINES. It is the only thing that this thief company deserves. I choose zero stars, bat spirit executives are so stupid that don't realize they have to put that only rate after you travel by this fraud airline. | |
| Sebastian | 3/15/11 |
| Spirit is a total nightmare and if you don't have to fly with them - just don't do it. I booked a flight online from cartagena to fort lauderdale and received flight email confirmation. I also booked a connecting flight for the same day to canada with continental. 2 weeks later I receive an email from spirit that my flight got changed to another flight, one day later than originally booked. I directly called them to find out that my booked flight got cancelled to 'operational reasons' - 2 months ahead of departure date???! are you kidding me? after talking to the supervisor for almost one hour - my options are to get a refund for future flights or to change my flight 2 days prior to my connecting flight. of course - not any compensation for anything! not even a reduced flight price or maybe on piece of luggage for free. NOTHING! sorry - we can cancel your flight anytime we want, we won't tell you why (operation reasons) and we don't have any documents that we can send you regarding your rights as a customer. and of course we have a zero compensation policy - this is just criminal. I made my lesson, cancelled my $9 membership and will never fly Spirit again...highly recommended! | |
| Anna | 3/8/11 |
| This point system they have is a huge scam. they show available usage dates online, but every time I try to use my points they tell me only purchase flights are available for those dates. Finally i asked the guy which dates were available and he only has 3 out of the 21 dates shown on their web site. Fly anyone else, don't waste your points on this credit card with an outrageous fee of $70 a year. | |
| linda dries | 3/9/11 |
| Do youreslf a favor don't ever use this airline. Thier customer service is deplorable. I cannot believe they get away with this madness. The only way to stop them is to not use them and put them out of business. We do not deserve to be treated this way | |
| thomas alvino spirit cust # r56fus | 3/1/11 |
| iwas told by a friend thet they used spirit and liked them and we fly 3to 6 times a yearand i figured i would try spirit and it was not goodmy wife and my 4 and 5 year were very upset they lost our bags and i would like a refund for thati do not think i should pay for lost bags then on way back they seated us in exit row and kids r not allowed in them then made us wait out side of plane my wife and kids were crying and they overbooked flight people were very upset i am sure u have many complaints inregard to this flight my 4 and 5 yr old had to sit by themselves with strangers and me and wife seperate as well constantly get up to check on them and staff lady was rude this was the worst experience i have had on a plane and i would like to be compensated or will take action thomas alvino # 5163158862 319 west 11th street deer park new york 11729 | |
| richard balinsky | 3/1/11 |
| i am disabled veteran with web tv, i have tried to contact your coporate office in vain, i flew spirit pilots rock,have a plane for tomorrow and want to change it till saturday or sunday on phisical issues,thats all, probably wont reply, society, those bombay assholes you have, day ilet a bombay mother,,,,, talk to me like that is, wont reply,i know, cause you suit sitting behind a f,,,, desk is all you know how to do, if i lose this flight, like for money purposes, not like i have anythig else to do,and nobodyi alredy could give a shit, lollollol, carry on,for nothing i know, i could think of a few things,,, lollollolllollool | |
| Tricia Monahan | 2/28/11 |
| My flight was cancelled and I never received any notice from the airlines. Just by chance my fellow traveller called to get confirmation. This was on 02/27/11. She was told that our flight scheduled for 03/11/11 had been cancelled. They cancelled all flights going from Boston to Fort Myers. I called to find out what was going on and of course just like everyone the call was directed to India. The response I got was that they usually notify people when there is a cancellation. They will refund the price of the tickets and that is all that they would do. DO NOT FLY WITH THIS AIRLINES. THEY ARE TOTALLY INEPT. | |
| Christina | 2/24/11 |
| Don't fall for the Free Spirit Card. It is a rip off, I am entitled to 15,000 miles as a result of starting an account with free spirit. According to the credit card company, these miles are ready for use, however, when i tried to make a flight reservation, I was told that my free spirit account was never set up, a mistake of the company and that it will take 4-6 weeks to set up an account. The problem is that I am trying to book a flight that will take off in 6 weeks, thus I can not use my points and I can not purchase the flight and be reimbursed. I was routed to India, with rude customer service representatives and a manger who does not have authorization to set up an account over the phone. I was told I could write the corporate office to file a complaint, but could not understand the address the representative gave me and the rep refused to spell out the address and give me his name. I will never fly spirit airlines again and have canceled their so called free spirit credit card. | |
| Diane | 2/21/11 |
| THE WORST AIRLINE EVER!!!!!!!!!!!!!!!!!!!! NO ONE EVER PICKS UP THE PHONE AFTER HOLDING FOR AN HOUR THE PHONE JUST HANGS UP!!! UNBELIEVABLE!!!!! THE WORST!!!!!!!!!!!!!! | |
| Sarina P | 2/23/11 |
| I will NEVER fly Spirit Airlines again! I bought 2 round trip tickets for me and my daughter, I flew back and my daughter stayed, however, she needed to change her flight back. Myself and my daughter have emailed and called Spirit with no respond. Finally after about 4 attempts she went up the airport, and the customer service rep basically told her since she did not return back on her scheduled flight she lost her money. That's CRAP! She was knew she would have had to pay a difference in flight which was OK, but they told her she lost that money. I need someone to contact me to get this straight. Money is too hard to come by for Spirit to rip people off. I will not stop until this is resolved, I will go as high as I need to, please believe it's not about the money its the principle. I will tell everyone I know to NOT fly with the airline, it's not worth the little money you think you're saving. | |
| a hermans | 2/23/11 |
| Don't try to call Spirit if something goes wrong. I was put on hold after I requested a supervisor and then disconnect. Flight canceled due to weather from Detroit to Las Vegas. My flight was due out at 8:00pm and was delayed two hours due to mechanical difficulties. Then after two hours we were on the plane. Sat on it for awhile, finally got de-ice then sorry, weather. Planes were still leaving at 8 so we could have left if the plane was ready. I had driven to the airport and could get home. I felt very sorry for two ladies I sat next to on the plane. One was 93 and the other was 76. Both had to spend the night at the airport as their transportation home was three hours away and it was now 1 in the morning. There was no sympathy for them from the Spirit gate agent. Sorry, its weather and we can't do a thing. Rebooking was a nightmare. I understand weather delays but they did not try to take the flight out after the weather cleared. All flights for the the next week were canceled so in effect I lost my vacation. All flights are unavailable for air miles during the times I could go during spring break. I am a teacher and can't take time until June now....oh and there are no flights in June either. Since I couldn't get a flight out, I tried to cancel the flight back....I either will be charged $110 cancelation fee. If I don't cancel then I can not just show up for the flight and lose my air miles. I chose to lose the air miles. Doesn't make business sense. They will now have an empty seat that they could have sold. Customer service is in India and they have no concern. Sorrys are robotic. | |
| John Moreira | 2/17/11 |
| My worst expiriance was with spirit airlines. I went online and made a booking, then after the booking was confirmed , I then received an on screen confirmation web page,. I then like usual printed it out, after i printing it out,. the letters were so small and unreadable, that i mistakenlly thought that the fighttime was 2:30 pm, when in fact it was set for 8:35 am. I then happen to have missed my flight due to the smallprinting. Then i later tried to reschedual for a ;another flight, but every call to the airline resualted in total discoragement, they at spirit would not for any reason reschedual my flight with out i having to pay them again. They said while on the phone talking with me, that i have totally lost the money that i payed for my airline tickets, and it was impossible to get another flight with out having to them pay again. I think that ether the air line sprit is in some in deep finacial problems or they have failed and over looked there true objective to provide the passenger with service satisfaction. I think that would would be the true reason for offering airline services to people. That cheap reaction in my book would be a tatol discoragement, and i think if not for most peoples finacial limitation they would'nt buy from them eather. However, the prices are so low that most poor people in todays struggling economy would have no choice but to take advantage of there deals even though their services have detiarated to almost a "2" percent; that would be on a 1-10 range. Any ways thats my complaint, ps if i was able to find that same prices ina more castermer ariented come pany, sprit would be out fo my plans as the providor of my traveling needs. | |
| John Moreira | 2/17/11 |
| My complaint was never posted ven though i true took the time to write it. I think that you're company lately might be is reaping people off, or you're managements is totally helpless, when it comes to supervising the sirit air stuff. It would seem that in my case that the spirit headquaters is totally not being informed of the customer complaints. Some where alomg the line the spirit air management has lost the chain of cammand.edge I would think in a way that spirit airline moght have gone totally computer driven, maybe without any actaul people working in the management offices. | |
| April Clarke | 1/30/11 |
| I will like to share my experience with spirit airline, which by the way ma i add was very upsetting. My boyfriend and i had a flight leaving from Myrtle Beach South Carolina to New York city, and ended up missing our flight. I was aware that if u miss a flight that we had to pay the differences in the tickets and airfare cost as well. I was pleading to the flight attendant that i had a family emergency and i had to get on the next plane to New York. Not knowing how the policy was, I asked to be on stand by for the next flight. I was at this air port for 3 hours trying to find a way to get to New York, the flight attendants were not helpful at all, they were very rude to my self and my boyfriend. I was told that i might as well throw my ticket out the window cuz it is no longer good for me. I was talked to like I was uneducated, and just did not feel the customer service that I was expected to get. After calling a 1800 number and receiving information, that the flight attendant was suppose to offer me to pay the difference in the departing ticket and keep my returning ticket the same. I went back to the air port the next day to speak with a different attendant. When I walked in the door the attendant rolled her eyes at me while i was in line to speak to her. To avoid my questions she tells another attendant to help me because I was in here yesterday and she does not want to explain to me again about my flight. As I approach the counter I address her that I heard what she said, and she then again rolled her eyes at me and began to help the next customer. I was not able to get any questions answered, once again did not feel the customer service for the second day in the row. My boyfriend decided to go try and talk to the two flight attendants, and he told them how rude they were to us both and that their customer service skills was bad. They then began to tell him that they will call security on him because they felt like he was catching an attitude with them. I than told my boyfriend its okay, and asked for both their names. They both told me thier names with a nasty attitude and asked us both the leave the airport. I know that we were treated very bad at this airport by these two attendants, and wanted all viewers to read our experience with Spirit AirLines. If i had to rate them i will give them a ZERO... | |
| Richard Miller | 1/31/11 |
| Had a voucher from previouly booked flight(had to cancel had emregent surgery)so my wife and I booked Spirt Air to Bahamas. Had to get connecting flight to Freeport as spirit only flies to Nassau. The morning of our flight from Myrtle Beach we approached the counter with our passports. The attendant said oh your the Millers we had hoped that you would not show up! We were amazed. She than tells us that Spirit has cancelled our flight. Sorry we can't accomadate you so that you may make your connecting flight. You can fly to Lauderdale and check with them to get to Nassau.Like, hope you can still use your connecting tickets. So we went home vacation ruined lost monies on booked hotel and fees on connecting flights. They gave me a voucher credit on the credit.Would really rather had been refunded the 700 dollars . Customer service is a joke if you can understand what they are telling you. Long story short we have to fly Spirit again or lose the original fare paid what a crock. They will be out of business soon at this rate.ditto the feeling of the rater above mine. | |
| Beatris | 1/17/11 |
| THIS HAS GOT TO BE THE MOST CONIVING, LIEING CHEATING COMPANY ON THE PLANET! How do we stop them? They bait and switch, their ticket counter people cause you to be late and then they charge you Money to book you on another flight, that they then bump you from and force you to pay even more money for another flight three days later!! TRUE STORY! At this point, i could have booked a first class ticket on United or another reputable airline and would not have had the trouble I have had with spirit. After two hours speaking with "Supervisors" all I could get back for their mistake was a $25 voucher for future travel!! Can you belive this? Like I will ever even type that website on my computer again! | |
| Darren McD | 1/25/11 |
| In 2010 my family was departing from a great trip in Orlando, FL to return to Michigan. I woke my family at 3:30 to drive to and arrive at the airport and return the rental car and be ready for our 6:30 am flight. At the gate we were informed that the flight was overbooked. We were asked to be bumped in return for a round trip voucher for each paid flight (4). I declined since we were already there and I know the voucher game. The woman asked me to hang on a second, went to the back room, came out and said, "Sir, I have been authorized to offer you 2 round trip vouchers for each paid ticket (so 8 total), hotel accomodations for that night and meal vouchers. I explained that the voucher thing never works and told her that if she could guarantee they would have no restrictions we would take them. She agreed, made note of it on "our account" and proceeded to issue the vouchers. Well, as you can imagine, trying to book flights with some guy in India is impossible as they decline every flight option we have presented, even with these "unrestricted" vouchers. They lied (or screwed up) to get us to not board and basically have provided us with such useless vouchers that we probably wont be able to use them at all within the 1 year limit. There is nothing "unrestricted" about them. Dont fall for the voucher offer - even if they claim they are unrestricted because even if you had a signed piece of paper from the check in desk at the airport, the people in India cannot confirm and acknowledge this even exists. Spirit Airlines: You have lost a customer and I will work hard to let others know that your company is unreliable, deceptive and disloyal to valued customers. | |
| | 1/5/11 |
| This airline is the worst. Service is atrocious. Employees lie. | |
| Warren Eisner | 1/10/11 |
| To whom it may concern; This is it, I am finally giving up with your airline. I have just spent four hours on the phone to no avail, three hours and fifty minutes waiting on hold and ten minutes speaking to agents, neither who could speak english or correct my problem. What a pity what could be so great is actually the worst I have ever experienced. And to think you have had your corporate phone disabled, how pathetic. All this aggravation and I didn't even get to fly, don't blame me, blame your staff. | |
| Molly M | 12/17/10 |
| Do not travel with this airline. I have never had such bad customer service. We traveled from Fort Myers Florida to Boston today and when we checked in both my husband and I had a CARRY ON. The women behind the desk said both carry-ons were fine. When we got to the gate and about to board, my husband was pulled aside and told he would have to PAY for his carry on. He got charged $45 dollars. A total rip off. AND we are in the $9 club. Does anyone have any idea how to reach someone in Corporate. The servic is so bd...they don't want to be reached. When reading the other comments, it sounds like no one can talk to a customer service representative. What type of airline is this. I would never recommend them. One star is even to good for them. | |
| Francis C. | 12/13/10 |
| Am very disappointed in this austerity driven airline. We were set to travel from DTW to LGA on Thursday , 12/16 . On Saturdday, 12/10 had to bring my wife to the hospital because of blurred vision. It followed that the diagnosis resulted in a appointment on Thursday because of the discovery of a tumor.For some reason, the appointment could only be on Thursday with no chance of a later flight. The next appointment would be close to a month away. I called to change the reservation resulting in an additional fee of $280. This was obscene in my opinion.Half of that I could live with. But with this kind of attitude toward customers, and the absolute ineptitude of their foreign partners, it will not take very long for this airline to face the wrath of its customers. I am sorry I ever got involved with this maverick . | |
| Don Lowe | 12/2/10 |
| It is impossible to reach any live person at Spirit Airlines with a customer service problem. When you call the corporate headquarters, you only get a recorded message stating that if the problem is a customer service problem you must go to the website and press "help". When you do this, you only get an e-mail form to fill out to file the complaint, and never receive any answers. There are no phone options even at the corporate headquarters to talk to a live person about ANYTHING. By the way, even the number at the top of this page is NO LONGER IN SERVICE. This airline is a total FRAUD. I had been a good customer and belonged to the $9 Fare Club. They sneaked in a renewal on me charging me $59.95, with no advance notice, and when I told them I didn't want to renew, they said "too bad, the renewal is automatic and nonrefundable". If you don't want to renew, you're somehow supposed to know that you must cancel your membership early, before the renewal date. They need to be investigated by the FTC for fraudulant business practices....other consumer product companies would never be allowed to get away with these practices. | |
| sam santiago | 12/1/10 |
| very disatified with the poor peformance of this air line i cant even get a hold of anyone to hear my complaint they are abusive and rude | |
| Lloyd Schaefer | 11/23/10 |
| To Whom It May Concern: Sunday November 21, 2010 my wife and I flew from Ft Lauderdale to LaGuardia via S Spirit flight number NK 180. My wife sat in seat 5C and I sat in 5D with two gentlemen next to me in 5E and 5F. Shortly after take off the woman in the seat if front of me reclined her seat as far as it would go. The man in 5E said the he had to use the bathroom and needed to get past me. I politely asked the woman if she would put her seat in an upright position so that I could get out of my seat and her reply was “No I paid extra for this seat and I intend to be comfortable”. I explained that with her seat in the reclined position that it was very difficult for me to get up and nearly impossible for the man next to me to get out so that he could use the bathroom----her reply was “That’s too bad but I really don’t care, it’s not my problem”. At this point the man next to me and I both simply pushed the back of the woman’s seat to the upright position so that he could get out. The woman instantly became very aggressive and swore at me because her seat had been pushed. She announced that she was going to have me arrested. My wife became extremely upset with this uncalled for behavior and fowl language by the woman. For your information both my wife and I were escorted to the plane in wheelchairs. Additionally my wife has had two brain surgeries within the last 3 years and really doesn’t need this type of childish behavior. For the record the Steward Rolondo Vargas (EMPLOYEE # 61107)handled the situation very well and should be commended for his actions. Very truly yours, Lloyd Schaefer 1516 Harbour Village Drive Surfside Beach SC, 29575 843-215-7702 | |
| james wise | 11/24/10 |
| To whom it may concern, This is my recent experience with Spirit Airlines.On Sat.morning,Nov.20,2010; Me,and my newlywed bride went to Ft.Lauderdale airport to get on a plane,going back home to Atlanta Ga.where we are from.We were leaving behind a near perfect wedding,and even better honeymoon cruise.We chose to fly Spirit Airlines because they were the least expensive airline to fly home on,and seem to be reputable.And as everyone knows,weddings,as well as honymoons,are quite expensive.Well,when we got to the Spirit Airlines check in counter,we were 2nd in line out of 3 people total.So,as we stand in line for about 40 minutes,watching the gentleman take his time helping the person in front of us,as well as having conversations,with his Spirit co-workers about his night last night,and wanting to know if they were,quote,( going to the party tonight) end quote,and things of that nature,he finally finished with the person in front of us.After that 40 mins,in line,then it was our turn,in which we spent another 30-45 minutes,at the counter.Let me add that we had ALREADY purchased our tickets online several weeks earlier.Now,we were unbder the impression that our flight left at 9:30 A.M Sat.morn,when in fact,it wasn’t scheduled untill 9:30 P.M that night.Now I don’t know what happened with that,so I didn’t fuss,or lay blame on anyone,and certainly didn’t want to end such a great honeymoon over that.At that point,the gentleman put us on stand-by for 4:30 P.M.It cost an extra $50.00,but,no problem,because the time mix-up was my mistake,I’m sure.Then we paid the $50.00 fee for our 2 suitcases.Again,no problem.Spirit has to make money,or they won’t be in business long.So,again,no problem.Here’s where the problem begins.We arrived in Atlanta,Ga.on time.When we went to baggage claim,we were missing one of our bags,that we had to pay $25.00 for,to be put on our plane,and arrive when we arrived.A BRAND NEW $200.00 suitcase that we had gotten as a wedding present.But it wasn’t there,even though we paid for it to be.So,now,not only has Spirit Airlines lost our brand new $200.00 suitcase,a wedding present at that,filled with personal items,and gifts,we also paid $25.00 for nothing.So,we filled out proper paperwork,and they told us they would deliver it,and if it were missing more than 24 hours,that they would give us a $25 credit toward a future flight.Again,no problem,accidents happen.So about 4or 5 P.M Sun.ALMOST 24 hours later,our bag arrives.Our BRAND NEW $200.00 bag it torn up!!One of the handles is torn off,and the fabric is ripped about 8 inches.It cannot be used again because of the ripped off handle.So,we called Spirit Airlines and to my surprise there response is they can only give a $50.00 credit towards a future flight,or we can call headquarters,but the most they would do is give $50.00 cash and nothing more.AND it would be a long process.My question is ,What kind of B.S is that???? I tell you what,You can keep your $50.00credit,or the alternative,$50.00 cash.A credit wont do me any good because I will NEVER EVER fly Spirit,or any kind of association with Spirit ever again.And if money is that tight,you need that $50 cash more than me.And as far as the long process it would take,I’d rather spend that calling Clark Howard telling him about my experience,and sending this letter to as many public boards,twitters,and any where else that will let me post this letter!! James,and Amber Wise. | |
| Robert Di | 11/26/10 |
| The worst experience in my life. Lost 600.00 due to a language barrier. I consider this theft and will continue this crusade until I get my money back. They are unethical in their business practices. When I left PR on 11/23- the employee Edwin Trujillo was the most unkind, rude, and unprofessional individual that I have encountered. He needs to be fired. I intend to pursue my complaint through legal channels, including through government agencies. They make charges to credit cards after the flight date. They charged my credit cards for over 600.00 and never confirmed the trip. Robert Di P.O. Box 57085 Jacksonville, FL 32217 | |
| Taken Advantage Of | 11/16/10 |
| I've been flying with Spirit since 2007 and in that time accumulated nearly 50,000 miles in my frequent flier account. That's enough credit points for two round trip tickets to their farthest destination. When I went online to cash-in my miles recently for a long anticipated trip to Peru, I found that all of my miles had disappeared. Without any notification or warning, the miles were taken away because I hadn't purchased a flight in 6 months. When I called to speak to a customer service agent I was routed to India, put on hold many times, given the run around time and again, and after 1 hour on the phone finally told to call back another day if I wanted to speak with a manager. They're within their legal right because in the tiny print somewhere at the very bottom of their unnecessarily long rights and condition page it says they reserve the right to close the account after a period of inactivity, but this company is dishonest and doesn't care about the people who keep them in business. 50,000 miles over 3 years! And just like that...gone. True. Story. | |
| Dan W. | 11/6/10 |
| This airline sub-contracts all its customer service to India and there is, apparently, no way to talk to anyone in the USA when there is a problem. We had a flight scheduled from Ft. Lauderdale to St. Thomas early in Nov--2010. However, the hotel in St. John advised that the weather there is poor related to the hurricane and the hotel is not operating with full facilities thanks to another storm two weeks ago. Thus, we wanted to delay our trip for a week which is the first time the hotel could accomodate us to make the change. We therefore tried to convince someone in India not to penalize us $200 for making a date change. No one would do anything and claimed there was no one in India who had the authority to make this kind of decision even though American Airlines did not penalize friends who were planning to meet us but flying from CT as they too needed to make the change. Aside from spending over two hours on the phone with people in India, the most they could do was apologize for not being able to do anything. A flight ticket that was priced at $56, ended up over $400 once all their extras were added in (taxes, better seats, fuel, luggage charge etc. etc.) I would suggest finding a different airline if Spirit is going where you wish to go. We would never fly with them again as they have no Americans one can talk with and their policies are far too rigid. | |
| robert s | 11/5/10 |
| Spirit Airlines, i'm not sure how to start this off but i'll try. I phoned you're reservations located in Bangladesh India trying to make a reservation from DTW to LAS, laguage was extremely difficult to understand. It took 5 phone call to India to correct every mistake made. As a small airline i understand the importance of making money in this economy. What i see and experianced is poor customer service. I could have flown Delta for $10 more but chose you're airline not because of cost but wanted to try my home town airline (Only $10 cheaper then Delta) Spirit managment you must run this airline thinking about the future not just right now. I wish you luck in the future. | |
| Jamarr Martinez | 10/21/10 |
| You guys shouldnt even get 1 star, this is the worst airlines ever. There is absolutely nothing good about this airline. Dont fly Spirit, trust me. I was a little late because of traffic, my flight left at 10:05, I was at the gate at 9:40 and they told me the doors were already closed. U mean to tell me they couldnt let me on the flight? Then they turn and tell me that the ticket is non-refundable, u can use it as credit, I dont want no credit I want my money back, Im not on the flight. | |
| cary christensen | 10/15/10 |
| you have a pilot by the name of jeff noyes who is the most polite considerate and caring person i have encountered in a very long while i hope you appreciate him | |
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