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Trying to get the mileage credit promised. Website isn't working but tells me to call customer service. No live person at customer service but automated recording tells me to use the website. I have been trying to get credit for the miles for over 2 hours now. Ridiculous!
The "Customer Service" people are the most rudest people i have ever talked to! They don't care about anything but money! If you can, fly with a different airline b/c this one is horrible!!!!!
Hate them and will never fly them again!!!!
Still waiting on my refund for my fare club membership.they said it would be on my statement and haven't seen nothing yet.
All these complaints are not true!
I see from this site that you have the worst customer relations reviews in the business. Does that concern you at all?
I was given two vouchers for two round trip FREE tickets anywhere you travel because i voluntarily gave up my seat since you were overbooked.
Well....i tried to use them! Here is my sad story. Buyers beware!!
it cost me $70 in order to use my ticket for 'taxes'..the whole round trip price was only $150 to begin with!!!
with baggage, the 'free' trip was $120 approx....that would be nice for a $600 or so fare, but for $150? the taxes cannot be that high.
my husband paid less and he just went and bought a ticket..
well well well looks like I am not the only one upset about spirit airlines. I brought my purse and luggage with the size they request
only to be charged $100.00 dollars at the gate for my purse. What?
yep my purse, they told me only one carry on. Really, so now my purse counts as a carry on not my luggage and a purse. Customer service? it stinks to!! Don't fly this bogus airline!!
Insensitive towards people's life events. Their no waiver medical policy is the worst. They teach their employees to answer the same insensitive way their policy stands for. Will not use their service again. Should have read the bad review they have that should be so alarming for them.
This airline is impossible to deal with. I would have happily paid twice the amount with another airline to avoid the hassles I had with this airline. If this is how they run their customer service, I would hate to think of how their maintenance department is run. In fact, the phone number for their corporate office is "disconnected". NEVER AGAIN.
I received a promotional voucher for 20,000 miles but it was never applied to my account. Tried to contact customer relations to determine why I never received my promotional miles but it was impossible to get to a live person to discuss the situation. I finally gave up! Recently I was informed the my promotional miles(that I never received) have expired and they backed them out of my frequent flier account.
While flying with Spirit I had a huge obese man next to me and taking his seat and mine. I paid extra to get an emergency aisle seat for an additional $50.00, and had to be moved due to this huge mass next to me. I should have gotten a refund which Is basically impossible. I was going to file a complaint, but Spirit charges $25.00 just to file a complaint against their company. Is that not ironic.
Called every number under the sun just to try and speak with a live rep , to ask a simple question could not get an option to speak with anyone . and then they have the stupid recording , this call may be monitored or recorded .. Why record it , you cant speak to anyone anyhow . This whole airline is a big joke
Do not waste your time. Spirit is the worst Airline Carrier. I am surprised they are still in business. Never on time....crew rude..flights constantly canceled...
I also waited for over an hour this am trying to get an answer regarding the $9 Fare Club. I finally spoke to a rep who promised to transfer me to a live person; that I didn't need to wait. I did wait another 15 minutes. Richard, the rep I finally spoke to, was able to help me. For an airline that promotes customer service it is sad to write - wake up Corporate Office & do some revamping!
Worst airline ever!!! What looks like a good deal really isn't. They charge you additional fees for everything. My flight from San Diego to Las Vegas , and Vegas to San Diego .to a convention. outrageous price.for baggage $90 for 2 bags, my and my spouse,plus $190 for over weigh, they only allow 40 pounds, how can you go to a convention for 5 days caring only a small bag?
total just for the baggage $ 400. I will never flight this airline again. thats whyn a call the MAFIA AIRLINE.
Flight for AC to Atlanta, GA - June 5, 2013. Flight was 3 1/2 hours delayed. Everyone was promised a $50.00 Voucher. With a 60 day time limit to apply and 1 year to use. What a JOKE. There is no way to apply for this voucher on line, as promise, never less a contact person/number.
Pregnant and stuck in baggage claim for 12 hours. Customer Service was not helpful and very rude.
We recently used Spirit airlines to fly to Orlando, FL. We specifically booked a reservation early so that we can get to our destination and have a complete day of travel. The flight was delayed for two hours. We waited on the plane for a hour and then we were told to exit the plane for another hour. We arrived two hours late to our destination and by the time we located our luggage and arrived at our hotel, the day was over. Our reservations were unsuccessful for dinner and we were exhausted from arriving early and for being misdirected this way and that at the airport. The seats were unable to recline and the airline did not supply another as much as a bag of chex mex for the inconvenience. I will never use this airline again.