My son went to the Galleria in Crystal Run (Middletown, NY) to buy me a tapout t-shirt. He saw a design he liked and bought it.. When he left the store (within 2 minutes and when he opened the shirt - he saw it was for a child not an adult) - Keep in mind he is 14. He spent 19.99 on a shirt for me and it was the wrong size. He immediately went back to the counter and wanted to see if he could return the shirt for the correct size. The guy behind the counter was great.. He started to write up the form for a return.. He showed her the paperwork and then the - Let me quote this.. "The Manager" - I will say that loosely.. Tells the guy it was from the clearance rack and that they will not accept it as a RETURN. My son tried to say that he made a mistake.. Ill assume this "manager" never made a mistake.. Leaving him with 2 shirts..and now not enought money to buy his Mother something.. CLASS ACT SPENCER!! YOUR CUSTOMER SERVICE SUCKS! Time to stick to Amazon.com.. 1 more buyer GONE! Learn the basics.. Or you will end up like.. Linen and things.. Blockbuster..etc.. EXTINCT! Dec. 19, 2010 -by D.T.