Souper Salad Restaurants Corporate Office | Headquarters Contact Phone Number & Address

Kate

3/14/12

I wish there was a zero. It is clear posters like D & S from Houston are PR plants. I am wasting my time hoping there is one decent person at corporate.
I have been going to SS for YEARS, since they came to Houston. I recently went to the Sugarland location. A rude young man said what do you want today ? I replied two salads to go. He rung us up foe two buffets ( cost more ). When I pointed out the mistake he said he did not know what to do to fix it. He called over an even ruder person. She swiped my credit card to remove the error MADE BY AN EMPLOYEE not PAYING ATTENTION again. Then told me my first 16 would take SEVEN DAYS to come off the credit card. It was still not fixed after seven days. When I went to the restaurant the manager stopped flirting with a female employee long enough to tell me he could nor fix it. He REFUSED to give me the corporate number. He refused to give us two free salads for our trouble. Bottom line, for nearly two weeks we paid 32 dollars for two to go salads. Because an employee--an arrogant employee--- wasn't listening or paying attention. We will not return. There is a reason this chain has had to close so many stores. Oh, yeah. I sent all this to corporate in an email. They never responded. Sad. They used to be so classy. The remaining stores will not last long.

Former employee	1/17/12
Why doesnt the corporate number work? Anyone have any ideas? I was a former employee at the norman, ok store before it shut down out of nowhere. I need to get into contact with someone about the w2's to make sure they have the right address to send them to me.

was a employee	12/12/11
wow to my surprise corporate people are really low and dirty cold people, what i'm i talking about i knew this and you just prove it thanks yvette,ron,and joplin who delivery the dumpster where you all three fit just fine in the dumpster

charisma green

12/10/11

To Whom This May Concern:

My name is Charisma Green. My husband's name is Sederick Green. We both worked at the SS in College Station, Tx. I found it so apalling that you would close our store down before Christmas this year. I want for you to know that we have a child and now thanks to you all not caring about your employees we will not have the Christmas that we should get this year. And my husband had his foodhandler's card in the establishment and they destroyed it and I think that was so dirty of you all. I guess this is how you treat employees that have been faithful in their service to you. May God Bless You.

William Hughes

11/1/11

I started working for Souper Salads in Houston Texas 23 years ago, I have always loved the food and my wife an I visit the store on 1457 Southern in Mesa AZ quite often. I am glad to see that for the most part the recipies have not changed and the same standards are followed. There will always be those that do not do thier job correctly and those that will complain and overreact to what comes thier way. Great job guys keep it up!!!!

Butch

10/7/11

Went to souper salads for lunch and when I went threw the line there was no fresh salad in the containers in actuality the containers where almost empty. when I finally got what I wanted I had to wait almost 15 minutes for a server to serve my drink. I asked for a napkin and never received one when I waited for a refill it was 12 minutes till the waiter came around. I am very disappointed in you service and will not eat here again.

Amy in OKC

8/12/11

I had received a FREE trip to Souper Salad via their website. I arrived at the restaurant and my daughter had to use the restroom, so I thought we would do that before we went thru the line. IT WAS DISGUSTING!!! So much so, that my daughter's skin NEVER TOUCHED any part of that room- don't ask me how I accomplished that. We come out to go get in line and in walking thru, there is FOOD EVERYWHERE- on the floor, which is carpeted! I'm already regretting this, but I have a 4-year old who is starving and has already seen the food bar. There is no one at the cashier to take my money- so I thought, well, maybe they will see us sit down and I can deal with that then- as I approach the cutlery and plates, I realize the silverware is NOT CLEAN- ANY OF IT!!! And that is when I took a screaming 4-year old out of that establishment. It was located on Memorial and Penn in a plaza. DON'T DO IT! IT WASN'T EVEN WORTH FREE!!!

Randy Newman

7/11/11

that one star is very generous. I went to the store on 61st and memorial in tulsa, OK. the salad bar was practically empty, the soups were disgusting, the service was horrible. I am sure P.O.W's get better service than we did. My drink was empty for 30 minutes and we had to ask for a refill. the waitress walked by out table and eyed my glass and the empty plates on out tables at least 17 times. She sat down to eat and didn't seem to care about any of the customers. she got up to bus a table and pick up her (undeserved) tip. This is not the kind of service that I, Randy Newman, would like to have when i go out to eat. I would prefer someone or someplace that at least pretends to care about the customers needs. the breads were overcooked. the only nice thing i can say about the restaurant, is that when it was 100+ degrees outside, it still felt nice and cool inside. other than that, i can't say anything nice about the place. The baked potato's had black and brown spots on them. the sour cream had mold. the cheese was stale. all in all, it was a very bad experience. and i am NEVER going back there again.

Sincerly,
Randy Newman

anne	7/24/11
we stopped at the arapahoe road souper salad (greenwood village, colorado) on saturday, july 23, 2012. a man was there cleaning the sticker off the front door. he said the restaurant had closed the day before. no signs posted. i sure will miss their chicken enchilada soup. we hope the excellent server, jose, and the others can find another job.

Jean

6/6/11

My husband and I go quite often to the Souper Salad in Glendale,AZ on west bell road. We usually really enjoy our time there but lately it hasn't been that great. For one things the last four times we have seen bugs right on our table or on the seats. Also the covering on the seats is peeling off alot and it looks quite tacky to say the least. I don't know if it's the newish manager or what. Also the place is starting to look rundown.

D Manzato

6/4/11

Today, my husband and I visited the Souper Salad in Lewisville Texas. We are regular visitors, about twice a month. When we left the tip, we accidently left a $1 dollar bill and a $100 dollar bill (thinking it was a $1). The $100 was my son's birthday month for tonight's party. An hour or so later after leaving, as I was buying my son's cake, I noticed the error.
We are good tippers, but this was truly a mistake.
I called the manager, Wade, and told him who the waitress was that assisted us. He said he'd contact her.
After several minutes, I called back and the manager basically said "it's your word against hers" and she never reported that large of a tip.
I was devastated. Why would I think that someone would actually be honest about it? I told the manager that it was my mistake, but it was a mistake. He said, "you can call our corporate office", and gave me the number.
Needless to say -- the bi-monthly trip we make to Souper Salad, Lewisville, Texas will stop, so the waitress's choice to deny the tip, will cost Souper Salad alot more...well $40 a month for the last 6 years.

bill cook

5/17/11

Norman Okla store. Store is dirty, counter has food all over it. Of 6 soup containers two were empty and two had luke warm soup. No Toco meat and was told it take 30 minutes. No soup bowl available , Lettus salad container empty, most salad dressing containers empty, Ice cream machine was empty. Poorly managed but servers are very good. This happened about a year ago but improved until recently. My wife and I go there about 3pm every Thursday or at lease we did. Had guest with us one time and was embarassed. Today (5-17-11) a company of two looked at the soup counter and left, also a company of three stood at cashier stand for some time and then left.

J & N Wichita Kansas

5/9/11

Took the family to Souper Salad on Mother's Day and was embarrassed! Neither the salad bar nor soup bar were filled. The items in the salad bar - cubed meats, pasta, peas, etc. were not cold. The pasta salads were not cold. The soups were lukewarm - I tested them each by dipping a little in a bowl and sticking a finger in to check the temp. The macaroni and cheese was too thick, but was cold - not even warm. When we first went in, the two Caesar Salad and Greek Salad bins were empty. I reported it to the two young men who had been working the cash register. They just continued to sit and eat. The ginger bread, corn bread, etc. were dry and hard. There were only two cool cheese bisuits on the soup bar. There were no taco shells - only crushed chips, yet it said, "Tacos." The ladies restroom had papertowels on the floor. There was no warm water in the sinks. The lock on the handicapped stall was broken.

After I talked with the waitress about needing hot food for our grandchildren and family and that we had never seen the restaurant as bad as it was that day, the salad and soup bars were replenished with hot soups. I did not even retest the salad bar because some of the foods were already full. The lady who was refilling the salad bar apologized for the waits, etc. She said she had both bars to do. She was very kind. It was obvious that they were understaffed. The manager was on duty when we went in and there were several young men there. I don't know what they were doing, but they could surely have helped. There was only two or three other booths occupied when we went in and it was not a rush time. I'd think that all staff could have worked together to replenish their salad bar. I personally will never go back and cannot recommend it. I most likely will request the health department's investigation since people can become seriously ill off food that is not kept at correct temperatures.

D & S from Houston

4/28/11

April 2011

Dear Corporate Officers:

On behalf of my wife and I, we are writing to commend and compliment the seven Souper Salad locations that we patronized in Colorado (Greater Denver and Colorado Springs).

We are in the process of relocating to Colorado from Texas. During our 10-day visit to Colorado we dined at each location two or three times. Each location that we patronized EXCEEDED our expectations. During each dining experience we were impressed with the restaurant�s cleanliness, food quality, manager�s leadership, staff�s work ethics, and friendliness. We feel compelled to acknowledge each restaurant�s manager for their location�s OUTSTANDING performance.

We have patronized several locations in Houston, but none could compare to the outstanding quality and performance that we experienced in Denver.

Keep up the GREAT job.

� Stephanie (Mgr) Denver (Store #1080).
� Robin (Mgr) Greenwood Village (Store #12)
� Joe (Mgr) Lakewood (Store #1145)
� Westminster (Store #1104)
� Colorado Springs (Store #107)
� Melissa (Mgr) London Square (Store #66)
� Nicole (GM) London Square (Store #66)

We look forward to continuing our patronage of your Greater Denver locations.

Sincerely,
D & S from Houston

Laura	4/30/11
I have visited the restaurant in Mesquite many times, every time we visit family. It is awesome!! When will there be one in Mobile??

phil

5/2/11

we went to you souper salad in glendale, az - its been awhile-the first thing we noticed was over eight selections were empty and there was no pizza availble .the restaurant is also starting to show age on the fixed inventory,its too bad because we have always enjoyed going there.the quality of food was only fair and the selection seemed also limited. i tried to send this information to your internet site but your contact site was shut down- could it be you don"t want to here from the public?

D & S from Houston	5/3/11
Two weeks ago, I submitted a review about my positive experience with seven locations in the Denver area. Do you only post negative reviews?

Victoria

4/3/11

I visited your restaurant in Wichita, KS today and was so disappointed. First impression was it was filthy. From the inside tables, to the windows, the actual salad bar, the soup bar and the ice cream bar was so nasty. It needs to sparkle, shine and give that first impression of being clean. I almost walked out, but decided to give it a try. It was 6:30pm on a Sunday night, and the the containers were mostly empty for the salad bar. There were 5 choices of salad and only two actually had lettuce in them. I had to look for an employee and ask for spinach. There was no pizza and had to ask for that. The soup bar had three empty containers. The bread bar was missing bread on three trays. I had to ask for everything I wanted because the containers were empty. I didn't see any manager. This place could use some supervision or good managing in order to be successful. I travel for a living and have never been to one of your stores, and it is highly unlikely that I would visit one of your stores in the future after this experience. Just thought you all should know. Thank you.

rita hayworth	3/27/11
I ate at the souper salad on bowled and Wadsworth in Colorado last night and had a horrible experience, the girl working salad bar failed to clean or replenish any of the food instead she enjoyed talking to fellow co workers...bad customer service makes me never want to eat at this restaurant again.

Nanette	3/17/11
I hope all you peeps tip!!!!!

Joe	3/18/11
I eat in the De Zavala store(San Antonio) regularly. You have recently changed the pizza to a thicker crust with sugar. Because of rampant diabetis disease in San Antonio, could you use a dough without sugar and make the pizza with thin crust. The foos is always fresh and crisp, and the staff is absolutely wonderful. Thanks

Mylz Romanowski	3/4/11
Your Fiesta Mall, Mesa, Arizona Location is nasty. I would not send my worst enemy there over cooked breads and your employs look all doped up

Tony	3/5/11
On 12/09/2010 I complained about the soupersaled located at the Fiesta Mall area in Mesa.I said I would not return there to eat again, but my wife convince me to return on 03/02/2011, and what a suprise. The place was clean,food was fresh, and the help was very polite. I want to thank who ever is responsible for the turn around of this restaurant, and hope the good effort will continue.

Upset	3/6/11
We went to the souper salad in el paso, tx on viscount st.....it was horrible....filthy and repulsive! There was food ever where and a damn dirty restaurant.not one employee swept the dirty floors and the cracker were not wrapped talk about a sanitation problem. How this place is still open is beyond me! Never again

Kaydee

2/11/11

I was a waitress for a Souper Salad and I'm sorry some of you had bad experiences. This restraunt is really not all that bad, it's just some of the people who make it appear that way. If I had a way to contact each of you I would personally do so and make my apologies and I wish you not to think of the company in a bad way. Souper Salad is a great company, a rewarding one to work for and the staff I worked for and have known are nothing but friendly and hardworking. If you would like to contact me, you may do so by emailing me kamxwam@yahoo.com

james tabone

2/12/11

Sirs,

I live in Corpus Christi, Texas and do enjoy your Restaurant. I would like for you to offer more often the sweet cole slaw. That is the best tasting cole slaw in town! I do enjoy your soups - beef noodle, tomato basil, and others. Like your small pizza offerings - keeps me from over doing it on a larger scale. Your bread sticks are also very tasty. But please, would like to see the Sweet Cole Slaw more often. Thank you.

frank mesa	1/12/11
my wife and I have been going to souper salad for years at brickyard souper salad in utah. do to the closing of that store we now go to the Taylorsville souper salad. we have been recieving the best service. we would love to thank our usual server and the manager. my wife and I really appreciate the kindness, service and great prices. we highly recomend souper salad.

Tony

12/9/10

I had the opportunity to have lunch at your restaurant in Mesa Arizona Just off longmore street in the Fiesta mall area,and wanted to let you no it was one of the worse places I have eaten at. You have received the last dollar for a meal from me, from now on I will spend my money at Sweet Tomato restaurants.The place was very dirty, and it looked as if no one cared. Food was so,so fresh,on like the food at Sweet Tomato.Service was poor.I just wanted to let you no you lost another customer who will never return. Don't no how you can keep your doors open.Hope your cooking area is cleaner then your service area.Or maybe the state of Arizona should inspect you restaurant

Dawn Ruff

11/22/10

November 22, 2010

Souper Salad #39
8900 Viscount
El Paso, TX 79925

Dear Manager:

On November 22, 2010 at 1:00 p.m. I took a colleague to dine at your restaurant. Unfortunately, the server completely ignored us for a full 15 minutes before I had to get up and go to the cashier to ask for someone to provide us with drinks. We then needed refills. We waited a very long time. I then went to the cashier�s station to see if a cashier might return to acknowledge me. She did not. I tried to flag down any staff member. The short, heavy set woman ignored me and pretended not to see me. I then found the same initial woman who I asked for drinks previously.

I wanted to ask the server if there would be croutons added to the salad bar and if the blueberry bread would be replaced. However, due to the lack of attention, I was unable to do. Feeling lucky to actually obtain drinks. This was unacceptable.
She returned with a TO GO cup and said, �That will be $1.00� I was visibly upset, this embarrassed me. My colleague laughed nervously and looked at me to see what my reaction would be. This put me in a considerably embarrassing situation. The girl then replied, �Gotcha! HA HA!� No apologies, no respect. I immediately left feeling that the entire transaction was NOT worth the price that I paid.
We sat directly behind the cashier�s station. She was a young lady, I believe her name started with an �A� if I am not mistaken. Dark hair, 5�4� and about 130 lbs. I am including the receipt.

I can assure you that I will never return to Souper Salad as a direct result. It is a shame.
I usually post online reviews and will do so in the near future. I wanted to provide Souper Salad with an opportunity to address this issue. It was very disturbing to me to find this lack of customer service in such a reputable restaurant.
I appreciate your time and hope to hear from you soon.

Respectfully,

9/24/10

I visited your restaurant in Arlington TX today for lunch with my family. I had not been in a Souper Salad in many years. When I asked if I could just pay for soup only, or a potato only, I was told by a rude cashier- "NO! the price is $7.00+ to go through the line." Well, nothing looked fresh or appetizing. My husband bought himself a "ticket" and later gave me a piece of Pizza (you know how small these are cut) and he had a small salad plate since he too din't like the look or freshness of the salad bar. The waitress, or manager, came and insulted me by calling me a thief since I was also eating (1 slice of Pizza) in front of my family, POORLY HANDLED! I offer to pay in cash ( $7.00+ for 1 pizza slice) but she continued to berate me and did not accept the money. How can you charge $7 for one slice of Pizza? I weigh 118 lbs. 5'4''. My husband is not fat, or obese. If anything, the rude waitress should have been thinking out of the box, and been more diplomatic. She could have Quietly said something to me, and not embarrass me in front of the whole restaurant. Oh, yes, 12 noon and the restaurant is almost empty. The bathroom was filthy!. The white tile floor where the tables are placed was ingrained with dirt. I dropped some water on the floor, tried to wipe it up with a napkin and the napkin was black. Should I be calling the Health Department on this restaurant? The above story explains why Jason's Deli is always crowded every day of the week and your restaurant was empty. Your restaurant should advertise that it serves people who eat 2 plates of sald piled a mile high, 4 cups of soup, dessert etc. as was obvious by all the huge people eating at this restaurant: These are ustomers who are interested in lots of food and not quality food, or service. Shame on the managers of this restaurant. Shame on your company.

Janet

9/2/10

My husband and I enjoy Souper Salad in Pueblo, Colorado. We come in at least once every two weeks. I am very pleased to say that it is the nicest resturaunt enviornment we have been in. The staff is just wonderful. They young lady at the register was very very helpful and she had great customer service skills! Also, our waitress was excellent! She used her manners when she came around to pick up used plates. Our drinks were NEVER empty, she also had excellent customer service. She talked to anyone and everyone that came in that resturaunt. She made time to tell us and other customers goodbye and to have a nice day as they walked out the door. Even though some of the people were not her customers. The manager was helping out and also talking to customers. I am a very observant person about my surroundings, and yes I did get names.... Way to go ladies, Bridgette,Debbie, and Linette. I hope I spelled names correctly. Thank you very much Pueblo Souper Salad, this corporation is LUCKY to have you.

Felita Arellano

8/24/10

I am writing this complaint to your offices in regards to the Souper Salad resraurant at Fiesta Mall in Mesa Arizona. I am very displeased with the service renered at your store today. 1st of all I find it to be very pooly managed as the manager was running around the store looking like a chicken with his head cut off! Not only was he unavailable to handle the problems at hand, but when his employees attempted to get his assistace repeatedly he completely ignored them.
If that's not enough I went in to purchase two salad meals to go and after being charged almost $20.00 for two meals they didn't even have the proper containers in which to place the food in. I was given a large party tray and told to only fill it half way. When I questioned this then I was given small containers with out lids and was told I could staple two bowls together. Can you believe that?, Finally I voiced my displeasure with this operation, and nothing was even offered to me for the inconvenience I was put through for wasting my entire lunch break filling small containers. I spend an average of $150.00-$250.00 at your restaurant a month, and in this economy that is well over the public average. Please know that this has left a very sour taste in my mouth and neither me or my family will patronize your establishment again after my ordeal today.

Upset in Denver!

8/13/10

I wanted to let you know about an issue that is happening at one of your restaurants. My wife and I have enjoyed going to Souper Salad on Arapahoe in Denver, CO for many years. Just this week we went and found that a homeless person has started asking customers for money in front of the restaurant. They said it had been going on for 2 weeks, but he would come in and pay for a meal (right! from the money he just bummed!). There are plenty of places for homeless people to get help, and letting them bum in front of the restaurant is a bad choise on the management's part. This will lead to more bums and it gives the restaurant a bad image. Please tell your stores not to allow this! Otherwise it will drive customers (including my wife and me) away!