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Reviews For Sony Electronics, Inc. Corporate Office
J1  | 5/6/12 |
| I have had an EverQuest account for 13 years, 14 in Sept. Recently I bought several items within the game. They will not work, Sony is telling me I have to leave the game and read my email to communicate with them, there is an email system in the game. I am unaware of anyone that pays money to read their email. There is NO Communication, You have to read their minds. there are things that are not told to you are the point of sale, they later tell You that it's in the "Knowledge Base", as if being unaware is your fault. You are Required to read the ENTIRE Knowledge Base and don't count on anyone helping you. I have not uninstalled the game. I have paid up for a year, I don't care. I will NEVER DO BUSINESS with SONY. The PS3 and both camcorders were taken to the pawn shop. | |
| Jessica foley da | 5/8/12 |
| Sent letter three months never even rec an answer vaio model pcg 3c2l a real lemon At least they could have replied to my complaint still waiting and the laptop still not working | |
| Foley | 5/8/12 |
| Sony vaio biggest piece of junk i ever purchased and sony will not even answer my letter i guess they think canadian customers are not worth the trouble of writing will try the original manufacturer see if they value the business i know about one hundred customers that are ready to just junk this mo del | |
Mahmoud Al Fahmawi  | 5/11/12 |
| It was shocked for me when I discover my business laptop has a malfunction keyboard, for a laptop age 2-3 month and the repair center told me this laptop has no parts in Middle East and need to import from Singapore. How come Sony sells business machine and high quality and no parts available for the business users? How long I need to wait 2 weeks as per the service center and all my office in that laptop. This is really disappointed as we are ITS company in Dubai branch we have more than 20 business class (S,Z) machines from Sony. I think as a business man I will not say a good news or reputation about Sony and advise anybody I know not to go this machine. May be you will say who you are and Sony don’t care about you, please look at Acer computer in the early how it was and no one now trust that company even start to enhance their machine and services, but reputation is reputation. Again I went back to my old HP laptop to run my business as Sony disappointed me of their services and quality they provide. Thank you Sony for the trust you give. | |
| Prateet Ray | 5/21/12 |
| Hi, I am from India. Bought a sony vaio last week and on day one it stated hanging. I contacted sony call center and they said reformat it and it will be fine. I did that but it did not help. Web pages continue to hang, application windows too hang. Black thin lines appear while switching on and off. When I took it to the sony authorized retailer from whom I bought, he said we will get it serviced for you but I need a replacement. for gods sake its just been 5 days and I have been to the retailer twice. I am going to the consumer court now. Prateet Ray ray.prateet@yahoo.co.in | |
| Linda Mattson | 4/25/12 |
| I purchased a 60" Sony rear projection TV in mid 2006. After having to replace 2 bulbs since then, the TV started getting more and more green. Upon calling a TV repair company, I was told this part was very expensive and did not pay to replace. In the meantime, I found out Sony knew all about this problem, which was the subject of a class action suit. Unfortunately the suit is over and nobody notified those of us who owned these types of televisions that such a suit even existed or that a recall was issued. When I contacted Sony, they offered, as a part of their "program" two different 55" television sets at approximately 50% discount. When I explained that I did not purchase a 55" TV, but a 60" TV, I was told that was all they were offering. After asking to speak with a supervisor, I was then offered a 60" TV, but with only a 20% discount. When I asked why I was not being offered the same discount as those that had purchased 55" TVs, I was told that is the best they could do. I have since asked for supervisors, but none of them could care less that I am stuck with a very expensive less than 6 year old TV that doesn't work. Sony should be ashamed of themselves for not standing by their products nor their customers. | |
| Russ Wheatley | 4/30/12 |
| My problem is extremely similar to Jeff's entered on 3/23/12. I purchased an STR-DH810 Audio Video Receiver for use in my home theatre. I bought it because it professed to be 3D capable. I bought the receiver the end of 2010, and it sat unopened until February when I had the Best Buy geek squad come out to install all the equipment I'd purchased. The receiver would not pass the image through the HDMI ports, right out of the box. Best Buy wouldn't help me because they have a 30 day return policy. So off to Sony I went. First I was required to deal with a number of Customer Service representatives, who barely speak English, to try and explain the problem I was having. Eventually the customer service rep. agreed to send me a shipping label at Sony's expense. Off it goes to Laredo Texas. I receive the receiver back approximately 10 days later. The Shipping document in the box suggests it was tested to factory specifications. I reinstall it in my home theatre, turn it on, and low and behold, it doesn't work. I recontact Sony who again sends me a shipping label and off it goes to Laredo Texas for the second time. This time I get it back about 2 weeks later, reinstall it, turn it on and voila, it still doesn't work. I recontact Sony this morning and am promptly advised that I need to speak with Tech Support in Laredo, which I've done twice before. I'm apparently prevented from sending it back until that phone call happens. They will apparently call me within 24 business hours, I guess. This has been going on for almost 3 months now, and I still don't have an operable home theatre. I'm writing the Corporate Office. I too, am going to demand my money back. We'll see how that flies. I would caution anyone who is considering purchasing Sony products. They are not even close to what they once were. | |
| Jeff | 3/23/12 |
| Well, here's my sony horror story. My church purchased an EVI-D100 professional series camera. Although bought in March, 2011, it was not installed for use until July 2011 after our new building was completed. After 6 months, we realized the camera was no longer taking a clear quality picture, so it was sent to sony's customer "satisfaction" center in Laredo, TX for repairs under warranty (of course on our dime). Everything seemed to be going fine as we received the camera back within appropriate time limits...until I plugged it in and saw the exact same poor image on the screen I saw when I sent it in. After 4 days of complaining, the best they could do was ship back to them (I demanded they pay for overnight shipping to them, 48 hrs to fix and overnight back to me), which to my surprise they agreed to. They had the camera for 3 days before I called to ask why it hadn't be fixed and sent back. Was told our camera was not a priority, but that it now would be. After 2 more days, a "technician" calls me and tells me their is nothing wrong with the camera, just that it was on manual instead of automatic and that he had reset the camera to factory defaults. Told him that's the way it came from sony to begin with and that if the camera came back with the same bad picture, I would be very unhappy. Well, it did. To shorten this horror tale considerably, I spent countless days and hours demanding to speak with a supervisor (kept telling me NO, and even better, told be they didn't have voice mail. Can you image one of the largest tech companies in the world not having voice mail in their offices?) But I digress. Only thing supervisor could do was ship it back to them a third time (Again I demanded on their dime). I said fine, but didn't want the camera back only wanted a brand new one or our money back. The day after they received the camera back I call the supervisor (by this time the 1st tier "support" knew to just transfer me)and asked what was being done to just be informed they were re-evaluating the camera again. I told her I had recorded video with a computer using their camera and my 7 year old camcorder. All the recording equipment and hookups were the same except for the differences in cameras. My 7 year old camcorder took much clearer video than their brand new $1200 professional camera (of course I mentioned this many times before to all the other people I spoke to). I told her it was obvious that sony didn't want to fix it, or couldn't, and that I didn't care about their re-evaluation of the camera. I asked to speak to her manager, but she refused. Told me she would call me back that day (this being 9:30am EDT). When I didn't hear back from her, I called the next day and was told she was in a meeting. I said no problem and continued to call every 10 minutes for several hours until she was available. Must have finally made my point that I wasn't going away, so they agreed to give us our money back. Like all the others, I have made it a point now to discourage any and all who read this from ever buying a sony product again. There are other companies who do care about their customers. Sony is NOT one of them. | |
| sushma gupta | 3/1/12 |
| Dear Sir, I purchased 26" LCD TV in the year 2009 and my experience with Sony television is very bad because after one year the LCD is out of order. I called the mechanic from Sony company and he told me that the main card of the LCD is out of order and its cost is Rs.6,000/- and the main card is not available in the market. please suggest me that from where i purchased this card. i lived in Delhi near Shakti Nagar. if possible, please also suggest me that if there is any scheme from the company that it will exchange with new one television. please respond me urgently. Thanks, sushma gupta e-mail ID is : rgupta9219@yahoo.com Mob. No. 8800615690 | |
| Paul | 3/3/12 |
| I Sent 2 week old, defective reciever, home theater system. They made me send entire system. Cost ME $35.00 to ship. Sony wouldn't pay. Received from service someone elses refurbished system or they abused mine. Speakers are scratched and dented. Mine were new and unmolested. They deny sending me different or abusing my speakers. Was told proceedure was to send them photos and if they agree of the scratches and dents i should send the system back (on my dime) They will inspect and put in a claim with fed ex. THIS IS NOT A FED EX ISSUE. THE SPEAKERS WERE SWITCHED OR ABUSED IN THEIR FACILITY. A speaker can not be scratched like this or dented while wrapped in layers of bubble wrap. Supervisor is never available. They will not address my issue directly keep blaming eithe myself or fed ex for damage in shipping which is impossible. | |
| Michelle | 2/27/12 |
| I bought an alarm clock in 1989, a white "Dream Machine", cubed shaped. I was 12 and going to Jr. High for the first time. Just wanted to tell everyone, I still have it. I use it every day. for those mathmatically challenged, this thing is 23 years old!! I am amazed. Just wanted to say great job to Sony. | |
| Very Angry Parent!!!!!!! | 2/16/12 |
| I bought my son a Sony VAIO for his birthday. Low and behold - - it stopped working, wouldn't charge, and he couldn't do his school work. I called Customer Service, which is what any normal human being would do right? Well, I had the experience from HELL!!!! I will NEVER, NEVER, NEVER buy another Sony product as long as I live. They sent a Tech. to my home, and he gutted the entire computer, replace every single part, and the thing still wouldn't boot up. Customer Service (in another COUNTRY) was rude, ignorant, and refused to correct the problem. Why would they, they are not in the UNITED STATES, and they could care less about the customer. SONY, your customer service is going to hurt your business in the long run. I'm done!!!! | |
| Barbara | 2/10/12 |
| Bought a Viso laptop computer for Christmas 2011.After using it for 1 month it died! I use it for work,and am having lots of trouble keeping my work going.I spent $600.00 for one which I thought was pricy, but I wanted a good one,and a dependable one. However I was wrong.I am using my husband's laptop to write this letter,which is a HP and STILL working!!!!!I am very unhappy with this and can't seem to get someone to look at it.I am getting the run around from all Sony warranty personel.I would never recommend Sony to anyone ever again. If I can't get someone to fix my computer soon I will turn it all over to the news and get a small claims suit going.1 month of a $600.00 computer, isn't good odds.STAY AWAY FROM SONY! | |
| Poor Chuckie | 2/3/12 |
| Bought a brand new sony vaio laptop for $600. About 2 months into owning it the cursor starts ramdomly appearing in different spots on the screen while I'm typing. Sometimes the mouse pad won't let me slide the cursor across the screen - it will just go right back to where it was. After hours on the phone I finally got a repairman (thug) to come to my house. He told me I was just accidently tapping the mouse pad or I was accidently hitting the control and arrow keys and that's why this was happening. Silly me, been typing on a computer for 20 years and I just suddenly now started accidently tapping mouse pads and accidently holding down three keys at the same time. When I told him I already thought of that and that sometimes it happens even if I just type with one finger he assured me it doesn't and that there's nothing wrong with my computer. If I just would have opened a lemonade stand on the corner and sold lemonade for as many hours as I've spent on the phone with Sony trying to fix this problem I could have bought a brand new computer by now. I own lots of Sony products but this will be my last. | |
| Mike | 1/24/12 |
| SONY sucks for many reasons but below are some of the reasons that I encountered in my last dealing with them...enjoy! 1. If you order a part using their rep to obtain a part number watch out! If and when SONY makes a mistake the customer must pay to fix the issue. Your only option is to order AND PAY FOR the correct part then they will credit you when the incorrect part arrives back at SONY. SONY thinks you are a criminal. 2. Overnight = two days. SONY has no way to do same day shipping. 3. Their reps all seem to be untrained script reading drones that have no idea what they are selling/doing. Three major mistakes in the last order. If folks would stop buying SONY then I would not have to have any dealings with them so please folks: NEVER EVER EVER BUY A SONY ANYTHING EVER. Stay far away from HP/Compaq too! Thanks for reading. | |
Sergio Garcia  | 1/14/12 |
| I Got a Sony bravia 50" with the 2 year warranty from compusa my kid was moving the S**T out of the stand and the tv fell right on his head and craked the screen. so now im looking at my tv worth 1600 and plus the 2 year warranty added up to a total of $2,600 all most an extra gran for the warranty i call the extended waranty they say its still under sonys warranty so i give them a call and ill say i waited an half hour finally they pick up and i told them what happend and the this is what they tolled me we see that u did buy the extended warranty but since u cracked the screen now sonys manufacture warranty is voided so im thinking ok why the fk did i pay an extra gran for the extended warranty i dont care what sony thinks i paid an extra 1,000 someone better fix the fkn tv or im sueing the sht out of sony wth what u mean voided. | |
| Joe Holloway | 1/8/12 |
| SONY CUSTOMER SERVICE SUCKS AND I WAS RECENTLY THREATENED BY A CUSTOMER SERVICE REPRESENTAIVE WITH A LAW SUITE IF I WENT PUBLIC WITH THIS COMPLAINT. SO SONY LETS SEE IF YOU HAVE THE BALLS TO CARRY THRU ON YOUR REPS THREAT. I purchased a Sony KDS-60AL120 three years ago that has required 3 projection bulbs in less than 3 years to be replace and now the optical block is going bad. The optical block cost $1,500 dollars and Sony is aware of the problem and recently lost a class action law suite pertaining to the optical block failure and is now offering 2 replacement television sets to consumers that own televisions with optical block failures. The consumers that have accepted this offer from Sony are rating these replacement television sets as being of a very poor quality for various reasons. After several hours dealing with Sony customer service representatives I was threatened with legal action by Liz employee number C1LB on 1/5/2011 to stop me from going public with the fact that Sony knows they have a problem and that their customer service is the worse of the worst. So Sony have at it and let’s just see who wins. The Sony national customer service office is located in Ft Meyers Florida and the phone number is 1-800-554-6908 but don’t be surprised if you’re transferred to Manila Philippines. Anytime you call the priority support number at 239-768-7606 your calling the Philippines. The Sony Executive Offices are located at 550 Madison Ave New York NY and the phone number is 212-833-6800. Howard Stringer the CEO of Sony is sheltered from the public but I’m still tracking down where he lives in New York and his personal address to make public. Nicole Seligman Executive Vice President is also general council for Sony her extension is 43 and her administrative assistant would not even provide her name and never called me back as she said she would. Robert Wiesenthal is the Group Executive and his extension is 7750, his administrative assistant is Cathy and she took all the info and never called me back as she started she would. I had to run a game with the receptionist in order to get the extension number of the above individuals because they will not put you thru to these individuals otherwise. The best thing I can advise anyone is DO NOT BUY SONY PRODUCTS because their customer service is the worst or the worst and I have the facts to prove it. | |
| Joe | 1/6/12 |
| Here I am trying to make sense about why that Guam could not be included into the drop down menu for personal account address information. Time and time, I was told it's because Guam is not part of the US. On the contrary, Guam is part of the US. Although, it may not be one of the 51 states but, it is a US Territory. If you were born on the island, you become automatically a US Citizen. I know Guam is just a dot on the map in the middle of the pacific ocean but, we use US currency and do pay US taxes, etc. If noone knows about this beautiful paradise island, Guam is where America's Day Begins. Nevertheless, I'm only trying to update my account information so I can get information mailed to me about sony products and would like to order products as well. On island, there are vendors that sales sony products but, not a whole lot. So, when trying to order online because there isn't locally, it's hard to do so because, Guam cannot be selected. What doesn't make sense is that whenever I speak to a customer service, i was told that we can't order. I know that Sony is a big company but, wouldn't a company who has a lot of money would find ways to keep bringing in customers and as opposed to refuse their business. Somehow, I'm beginning to hate Sony products only because they just don't know how to provide customer satisfaction. I may like the product but, there are other compatitive products out there, and cheaper too, that I might turn to doing my business with. So, if anyone from the corporate office is out there reading this. You should open your door and welcome cutomers from Guam... | |
| Nance | 12/27/11 |
| I wish I could give the Corporation a minus 10. I have had many Sony products but I think this will be my last. I wanted to trade in y prs600 for the new erader. I called the NY store, left a message and heard nothing. I called customer service and they told me I would have to bring the ereader to a corporate store for the credit. On my way from LI to PA on 12/21, I stopped at the NYC store. Of course, I had to park in agarage to do the transaction. I went to the store, sought out an associate, told him I wanted to trade my old ereader for the new ereader in black. He directed me to the cash register, got someone who could do the trade, aand went to get the ereader. When he brought it back he verified tha I wanted white. I told him no, black. So he went o get the correct one. He returned and gave it to the cashier who now was having trouble with her printer because it was out of paper. After that was resolved with minuted to spare, I tore out of the store to retieve my car from the very expensive parking garage. I wen to PA, on the Monday after Christmas, I wanted to relax with the ereader. I open the pckage and am extremely dismayed to find that it is white. I call the store, no answwer and the voice mail is full. I call the corporate office in NYC and they tell me the store is closed and they do not handle ereaders, only Calfornia. On Tuesday I call the store, still no answer, still full email. I call the customer service number and for 105 minutes listen to reps whoa are very happy to resolve my issue, transfer me agina and again until finally I am told nothing can be done only the store can help. Despite telling them everything I have just written about, Christina the supervisor said they can do nothing, call the store. I call the CA corporate office and get a security guard who informs me the offices are closed till Jan 3. No wonder no one in the store is working. Do not buy Sony, it is not the great company it once was. | |
| Andrew Allison | 12/19/11 |
| I purchased a BX-18, successfully set it up for Netflix streaming, then noticed that there was a network update available. The update broke the unit's ability to autodetect my router's IP address and, because customizing the IP and DNS addresses are not separable, I and a whole chain of Sony support levels have been unable to make the unit work with the dynamic DNS router with which it worked just fine before the update. Insanely, if one chooses auto IP detection (which as noted, no longer works) in the network settings screens, one can then choose auto or custom for the DNS IP, but if one chooses custom IP, the damned thing insists on custom DNS. After painfully*, over the course of several days of working my way up to engineering support and spending two hours confirming all this, the proposed solution was that I send the unit to Sony for repair. Quite apart from the cost of doing so (15% of the cost of the product!), the best case outcome is that the unit would, in two or three weeks, be replaced with one that hasn't been, and can never be, upgraded. The more likely result is that the unit would be tested with a broadband service which doesn't require dynamic DNS and returned to me as functional. *Sony's so-called consumer electronics "customer support" is a disgrace to the company. On each of the four occasions upon which I called, I was asked, repeatedly, not only to repeat what I had said but to answer questions I had previously answered. Second level support is no better. You have to get to engineering support to find somebody who understands English and can follow a simple logic chain, i.e: it worked before the update and the five other devices, including a Roku streaming player, connected to the router continue to do. A quick search of the Internet reveals that Sony's streaming products are, to be kind, quirky. Here are some additional reasons to think very carefully before purchasing a Sony product. After the abominable experiences described above, I contacted Sony Electronics corporate headquarters (858-942-2400, opt 7), described the problem, provided the RMA and was told that my complaint would be referred to the FL-based Executive Response Unit and to expect a call. Two days later, I called again, gave the Security Guard who was filling in while the receptionist took a break my phone number and requested a call back. A couple of hours later, not having received one, I called again, was told that she had been told that somebody had called and would call back (she or the security guard should be fired!), and explained that I was leaving the country the next weekend and expected resolution before the close of business Friday. Her response was that she'd been receiving a lot of calls about lack of response, presumably due to the volume of complaints! Sony Electronics appears to have been taking lessons from American Airlines, et al., on how not to run one! I subsequently received a voicemail response and, when I called back was advised that there was a buy-back option, which those reviewers who have experienced the horrors of this product might elect. As requested, I faxed a copy of the receipt for the product, referencing the support event number. Five business days later, having received neither acknowledgment nor response, I emailed "Customer Support" requesting same. The initial response was that "communications regarding such concerns are handled by our dedicated Customer Relations Team" and included a direct link which turned out to one providing access to Sony's telephone support purgatory! I responded by asking why my message had not been forwarded to the response team, to which the response was ""We at Sony Mail support do not have access to forward your request". Again: think very, very carefully before purchasing a Sony Electronics product! | |
| Shane | 11/22/11 |
| Your camera Digital Camera TX10 is amazing I have had only had it for a couple of months and it has been the best snap shot camera I have used! This is not the main reason why I am writing you. I am writing you because this camera saved my life and I mean literally! I am a Soldier over in Afghanistan and the time that I have been here I was walking my base and I was shot! As I was down on the ground and medics were rushing to me I got up and got to safety. As the medics came and checked me out and wondered why the bullet did not go into me. Well I kept the camera in my left chest pocket and it was the camera that stopped the bullet! I might have a broken camera and sore indent on me from it, but I have my life and well you guys to thank for it. Thank you to you all!! | |
| GHTnomoresony | 11/21/11 |
| Another sad story: I bought my first Sony tv around 1970. A wonderful little tv! Sony used to make outstanding products. I have bought many since and have several sony products in my home, in my mother's home, and in the home of my children and grandchildren. My LAST Sony, a pricey tv began to give trouble early on. A tech from Sony came to my home and replaced the main board. In about a year or a year and a few months, the same part went again. This time of course there was no warranty, so I learned from local repair company that it would cost just over $500 to fix it or I could buy a refurbished one from Sony for $580 with a 90 day warranty. What a scam! It appears to me from what I read here and learn from a couple of other sources that there is a major problem with this particular product and certainly with Sony's willingness to take responsibility. Any attorneys in the audience? I'm thinking class action. | |
| Robert R. Olson | 11/2/11 |
| Well my problem is'nt a really great problem. I bought a set of Stereo Headphones and with little use in two sony Products Walkman and Discman they quit working. I am amazed. I know the store is'nt going to do anything so i looked for someone to send an E-Mail to about my problem. i findout that is next t impossible. I have dealt in the past with groups and mostly when you get in contact with the right person you get results. I am going to mail me Phones to Sony Electronics to the Attention of Mr Howard Stringer. I don't expect much but I will have the fun of doing it. I havae recieved satisfaction from some and from some not. I being an OLD Quality person over some 30= years I find the company's that understand the Customer and answer thrive and those that don't don't live. I purchased another set of headphones and you can bet they weren't sony. I used to think of only good things with Sony but mo more. | |
| Michael Varnal | 11/2/11 |
| Purchased a laptop that was manufactured 6/11 on 7/11 and on 9/11 the computer failed. Spoke to a technician on the phone who wanted information that was only available if the computer would power on and the computer was not powering on. So, I had to wait as he completed his computer form - 45 minutes later he gave me a tracking number. I took the computer to Costa Mesa Sony Style Store - 30 miles away - where they took the computer to be sent to San Diego for repair. I told the technician and the employee at the Sony Store to "fix it". Fifteen days later and a phone call that I had to make I found out the computer was returned to the store - NOT REPAIRED! The damage was not covered by warranty. I did ask for an evaluation I asked for a repair. I instructed them to repair the computer! Seven days later I receive a call demanding $100.00 deposit to have the computer returned to San Diego for repair. Since it was already evaluated I asked what the cost of repair would be? The would not say, but continued to demand payment to send the computer out. I spoke to the store manager who said that the computer would be repaired. Three weeks later - no phone call from the Sony Style Store - I called to find out the status and was told the computer was still at the Costa Mesa Sony Store. Between calls to the store I contacted the 800 number for Customer Support - they maintained their conversations to a script and would profusely apologize, but would not or could not offer an explanation for the computer remaining at the Sony Store. I make it a habit and take pride in not using credit cards and I guard my debit card and make my purchases with cash. Sony requires a credit card to repair any Sony device. I wish I would of known that when I purchased the three 46-inch LEDs with cash that product support would be non-existent. An aside I have a Pro 151 FD Pioneer Elite that the tuner went out. I contacted Pioneer, spoke to a technician who quoted me the price for a replacement tuner ($300.00), and then scheduled a technician to replace it within two days of speaking with him. Sony can take a lesson in Customer Support form Pioneer - who will be my new consumer electronics manufacturer. | |
| Donna | 10/26/11 |
| I am like the other reviews. If I could give a minus on the Sony Vaio it would be about a minus 10. Had the computer for about 2 months when the hard drive went out and had to send it back for repairs. Now 2 months later having problems again and the tech department has sent the wrong repair CD's out twice. Never got the 3rd one that was supposed to be sent out. All you get from anyone in Tech Support or Customer Relations is that I am so sorry. I have asked repeatedly for a full refund and am told that they cannot process my request. Another thing that infuriates me is that you cannot understand the person you are speaking with because they can barely speak English. I CANNOT BELIEVE THAT A COMPANY THAT HAS BEEN IN BUSINESS AS LONG AS SONY HAS WILL NOT STAND BEHIND THEIR PRODUCT. WILL NEVER PURCHASE ANOTHER ITEM FROM SONY. Wish I had read the reviews before purchasing. | |
Janet  | 10/19/11 |
| For years, I have been a Sony fan..then in Dec.2009 my son bought me a new Bravia LCD TV. About 5 mos. later, red shadows began appearing around anything on screen that wsa dark, i.e. clothing, shadows etc and around the edges of the picture as well. After contacting Sony and going head-to-head with someone with limited English (!) they agreed to send me a replacement which arrived in a fairly timely fashion and I returned the defective set..all done thru UPS and pre-paid by Sony. 6 weeks later, the replacement TV does not work, cannot turn it off once it is turned on, light stays on and NOTHING on screen! Everything else, all other components hooked up work. After talking with ANOTHER tech at Sony via phone, they are sending me AGAIn another TV. It turns out these replacements are REFURBISHED, not new! So here I am again, no TV or DVR for 5 days or so until another arrives! THis is positively the last SONy product I will buy. | |
| Howard | 10/14/11 |
| I paid 250 for a PS3 and the dvd blu Ray gave out in 8 months....What a piece of junk..Cheap parts for sure...And then I sent it to sevice and it took 8 days just in the mail...They wont do 3 or 2 or 1 day mail...How dumb...It's like once you buy something made buy Sony they could care less....Can you say SUCKER.... | |
| Reza | 10/6/11 |
| I Want Provide A Attractive advertisement Idea for Sony Company.So,How Can I get response From Their Company? | |
| Fred Russo | 8/11/11 |
| I have sent this to 25 friends they will send to hundreds we will never buy fron SONY again for this act you are finished with me and hopefully many others Sony Hosted Obama Fundraiser, Releasing Bin Laden Movie Before Election 5:23 PM, Aug 10, 2011 • By MICHAEL WARRENSingle Page Larger Text Smaller Text Alerts AlertsHide Get alerts when there is a new article that might interest you. Send me alerts for: Bill Kristol Fred Barnes Jay Cost Your e-mail address: Confirm e-mail address: Zip code: Please sign me up for The Weekly Standard weekly newsletter. The Weekly Standard reserves the right to use your email for internal use only. Occasionally, we may send you special offers or communications from carefully selected advertisers we believe may be of benefit to our subscribers. Click the box to be included in these third party offers. We respect your privacy and will never rent or sell your email. Please include me in third party offers. There may be an overtly political reason that moviegoers will be seeing the story of the Osama bin Laden raid just before they vote for president. Sony Pictures, the company distributing next year's film, hosted a fundraiser for Barack Obama on their studio's premises in California last April. So far, Sony is the only major studio to hold a political fundraiser this cycle. According to Deadline Hollywood, Sony will release the bin Laden movie, directed by Academy Award-winning director Kathryn Bigelow, on October 12, 2012--less than a month before the presidential election. "The eyebrow does go up when you see the release date," says Douglas Urbanski, a Hollywood producer and conservative radio talk show host. Urbanski said he believes Bigelow's movie will be straightforward and apolitical, much like her 2009 war film The Hurt Locker (which won the Academy Award for Best Picture). But Sony's decision to release the bin Laden movie just weeks before the election, he says, is most likely "very, very deliberate." Urbanski was a producer for The Contender, a 2000 political thriller with a plot that sympathized with a sex scandal-plagued Democrat and demonized a conservative Republican member of Congress. The movie was released on October 13, 2000. "It was without a doubt a deliberate attempt to influence the election," says Urbanski. Sony Pictures could not immediately be reached for comment. | |
| Kristal | 8/12/11 |
| I wouldnt even give these people a 1 but since there is no other way for me to give a zero i guess i have to... I purchased a 46" television in february of this year and it just stopped working they have done nothing but give me the run around ever since now they tell me they want to give me a refurbished television and I am not going for that. When I called corporate today the lady I first spoke with was very nice but the man who answered the phone in the Office of the President was very rude and nasty, never again will I buy another thing from Sony their product and customer service is horrible... | |
| Randy | 7/8/11 |
| I have a sony bravis 52XBR4 The LCD panel is failing. I did there steps and got one of there service reps out to look at it to the tune of 160.00. Now they are NOT willing to stand behind there product. They new LCD panel is 3000.00 So I would Not recommend buying such a "Quality" T.V as they say I would just buy the cheap brand because you would save a tone of money and you will be buying a new one in three to four years anyway. Oh and yes I bought the extended warrenty. Only in America can people make you feel like they are doing you a favor for buying there product. Oh and not to mention they farm out all there service calls to a nother country so you can not understand them. And people wonder why this country is going down the tubes!!!!! Thanks Sony Thanks. | |
| shaun_john25 | 7/28/11 |
| u guys banned me from my playstation network account y u do that for | |
| James M. Smith | 8/2/11 |
| I purchased a Sony Bravia LCD TV in June, 2008 ($1500 plus $200 for extended warranty). On July 15, 2011, 15 days after the extended warranty expired, the LCD panel went bad. To replace it costs over $1000 and a rebuilt LCD panel is about $500 but they are hard to come by. I travel for a living and my TV is used on weekends only by me. There have been no power surges in my area and no damage from any storms to any of my other household electronics. I also have a highly rated surge protector for the television hookup and my local tv repairman informed me that the panel did not "burn out" but rather is a lemon and simply died! Surprisingly, now that this is happening to me and I have tried to get some satisfaction from Sony, I am finding hearing MANY complaints about Sony using inferior parts which break just beyond extended warranties. And, like I am hearing from everyone, you can get no satisfaction from tech support and you cannot reach or find contact information for any executive staff at Sony. Tech support was supposed to escalate my problem to a senior manager but that was well over a week ago and I have heard from noone. I am so frustrated to think that the life span of a (supposed) top of the line Sony Bravia LCD TV is just over 3 years and the company takes no responsibility nor demonstrates any customer service recovery strategy. So, my Sony Bravia has been tossed and I have purchased another TV through another manufacturer---total investment in TV's in 3 years; $3700! Thanks Sony for nothing! No wonder americans have grown so disenfranchised with corporations and corporate leaders. I heard your first quarter losses for 2011 were well over $1 billion dollars. Congratulations! You've lost another long time customer and I will be telling this story to every friend/family and business associate who will listen. In the end, your inferior products and lack of responsiveness to customers will drive you out of business. james.smith76@charter.net | |
| Sherry | 6/24/11 |
| I purchased my Sony Vaio in March and let me tell you from the first month of purchase Ihad issues. There's a green image that smudges and it hinders me from viewing videos on youtube, other than that my laptop was working. I've contacted online support and called Sony Customer Service 4 times and my issue still hasnt been resolved. In fact, the customer service rep hung up on me twice. A tech was dispatched to my home to replace a part 2-3 days later...GUESS WHAT??? My laptop had the same issue and now it will not charge at all!!!Called Phony for the 5th time sat on the phone with a very incompetent rep for 30 minutes explaining the issue and he also had an idea of the issues because he read the notes..after explaining to the douche bag for 30 minutes that my laptop isnt charging as a result of the previous rep he had the nerve to ask me 10 minutes later "what was the problem with my laptop" I told him I just spent 30 minutes telling you and you're taking control of the computer and you can clearly see exactly what the problem is, I'm not repeating myself.. he rudely replied "there's nothing wrong with the computer you just dont know how to use it" and HUNG UP. I was livid at that fact that Sony sold me a defective product, dispatched an idiot of a tech to replace a part that screwed up my laptop, then a coward Phony Tech speaks to me in that matter.. That follwing morning I spoke to a supervisor who couldnt do nothing but apologize profusely and tell me there's nothing that can be done for my dead laptop until Monday 06/27/11. So, I asked the supervisor you guys dispatched an incomptent tech to replace a part on my laptop on 06/23/11 who happened to ruin it and now its dead and unable to charge and you guys cant send a tech there until Monday which may not even be the case since you guys are untrustworthy at this point. So, I'm losing revenue for my business and cannot complete any work because you idiots just completely screwed my laptop even more....he responds I'm sorry! Sony is sorry that's the truth! I had a dell laptop that I paid a fraction of the cost and yes I understand things may happen, but when contacting DELL they were always willing to assist and resolved ISSUES in a professional and timely manner. SONY or shall I say PHONY you guys are hiring cunts off the streets from third world countries who can probably speak a little english and pay them $1 a day to disrespect your consumers. Also, you guys don try to resolve issues as they arise. Cheap labor and cheap parts will be your down fall!! I'm preparing my letters to the corporate office and will contact BBB and whoemever to share my disgust with your company!!! I'm at the point where I just want my money back!!! IF YOU PLAN ON PURCHASING ANY SONY PRODUCT BEWARE OF THE HORRIBLE WAYS THEY TREAT THEIR CONSUMERS AND THE CHEAP MANUFACTURING OF PRODUCTS!!I've purchased several Sony products in the past and I vow that I WILL NEVER PURCHASE A SONY PRODUCT EVER AGAIN and I promise to share my horrible experience with the others!!! | |
| Rose Gul | 6/25/11 |
| I have only had my psp for a year and my psp won't work it makes gay sounds and when I want it fixed I have to pay lots of money so I'm tired of buying Sony products and them braking I really think Sony should give me a new free psp I really do like u guys but u guys just keep takingy money and stupid things brake and I don't even do anything so yeah....... | |
| Carol | 6/10/11 |
| I've been having nothing but problems with my Vaio laptop since the day I got it and Sony seems to be doing nothing but giving me a runaround about fixing it and basicly telling me they dont see a reason it needs to be fixed....we have given them till Monday June 13th 2011 to do something about it or we are filing a class action lawsuit against them. anyone else intrested in joining that feel free to contact me at cadams1284@yahoo.com | |
| Kristen | 5/24/11 |
| If I could give negative stars, I would. I purchased a Sony Cyber Shot Camera for Christmas. On March 14, the flash began smoking when I took a picture. Biggest mistake I could have made---I did not buy the Best Buy extended warranty, so I was relieved to see that Sony offered a one year warranty. I got the information I needed to send the camera to their Laredo service center and expected my camera back in 10 days. March and April came and went, no camera. I called in the beginning of May and was promised a call or an email with the status of my camera and expedited delivery. Two more weeks, no camera. As of today, it's been 65 days. I've spent my entire day being passed around from customer service agent to customer service agent around the globe. Three or four people in I learn that they have not even begun the repair yet! 65 days later! I've asked them to send me a camera now, they say this is not possible. I was asked to fax my receipt for some reason. I only did it because I was running late for an appointment at that point and had to get off the phone anyway. 3.5 hours later they say they still haven't received the fax. It can take up to 4 hours to receive a fax according to these agents. In what universe? I believe that was a stalling tactic. I'm back on hold, waiting for my rep to retrieve my fax. I've contacted the Better Business Bureau. Sony either needs to send me a Cyber Shot Camera immediately or refund my total purchase price, including sales tax. I am also going to contact Best Buy corporate headquarters to let them know what poor service our mutual client provides. | |
| Mahir Ciftcibasi | 6/3/11 |
| Who in Sony may concern As I didn't find any contact in Sony , decided to write here. I want to escalate something but couldn't find any europe / us / ap customer rep. I am located in Turkey and as a Sony customer ( many Sony device in my home ) I want Sony to establish good long relationship with their customer . Otherwise Sony will lose market share rapidly even they have a better quality product rather then competitors. But unfortunately I can't tell the same words for technic servis and customer satisfaction. I have Vaio VGN-FZ21S laptop and NVIDA grafic cards is failured. Even Sony announced that the affected models are being repaired as free of charge , Sony technical service is not fixing my laptop ... Strange but true.. mciftcibasi@yahoo.com | |
| John | 4/22/11 |
| Dear Sirs, My name is John. There is no reason you would know me although over the last 4 months I have spoke with many of your employees. They have been for the most part pleasant and with the latitude they seem to have, they did what they could. This seems to be the issue as I see it. SONY, it appears, has a cadre of goalies. My story would or should make Masaru Ibuka and Akio Morita turn over in their graves. I have been a loyal SONY customer since I joined the US Navy in the early 1960’s. I am now 66 years old and in my home I have a 65” SONY Television, a 50” SONY Television, a SONY BluRay Player, a SONY 4 head VCR, a SONY Play station, a SONY a350 DSLR Camera, and other lesser SONY products. I have owned 3 SONY Viao computers and have not owned anything but SONY televisions since your first generation TRINITRONS. I purchased a SONY Cybershot DSC-W370 in November 2010 for my granddaughter for Christmas. This will be the absolute last SONY product I will ever purchase. I make this statement, not because the unit broke, things like that happen. The real issue is the lack of effective resolution and the time it took to resolve the problem. I have been calling SONY’s Customer Service number since January in an attempt to get a $160.00 camera working. The time I spent and the time spent by your CSR’s it seems to me was overkill. When I called initially, I went through the troubleshooting with the representative and it was determined by the representative, the battery was the issue. After the second call the representative stated SONY would send me a battery and a charging unit as we were not sure the charging unit was operating properly. The charging unit arrived a few days after the call. The battery did not. A month or more went by and still no battery. I called to follow-up. I was told “the batteries were on back order and there was no expected date of arrival”. I was stunned. I could not believe a company as large as SONY would be brought to its knees over a battery. The batteries were being sold at retail outlets for $41.00 at Best Buy or under $15.00 on line. I asked if I purchased one, could SONY reimburse me and I was told “NO”. I asked to speak to a supervisor as it seemed to me that if SONY could not acquire the battery and I could we may be able to put the issue to rest. The supervisor apparently had to ask his supervisor and I was told I could buy a battery and get reimbursed. The caveat was I would have to buy it from the SONY STYLE on line store for $33.99. I promptly did so and the battery arrived in a few days. As instructed, I faxed the invoice to the number provided totaling $46.96 which included tax and shipping. Much to my chagrin, SONY only reimbursed the 33.99 even though SONY’s customer (ME) spent $46.96. Finally in late March, after speaking with more “goalies” I finally got a representative to issue an RMA. I sent the unit to Laredo Texas for repair and it was received there on March 31, 2011. I waited until April 20, 2011 (3 weeks) to follow-up as I had not received any status update. After speaking with 2 representatives, I was told it was going to cost $90.00 for the repairs. I asked why. I was told it was because there was no proof of purchase with the camera. When I asked “when was the date of manufacture” I was told March 2010. I stated during my initial call I had to provide a serial number to the representative. I believe that was to determine whether the camera was under warranty or not. If in January I am calling about a camera which was manufactured the previous March, common sense should take over and the discussion should be over. I was told that is the way it is and I would have to fax a copy of my bill of sale or it would cost me $90.00. If you would like to verify my statements please check my “latest” event number #E49854779, I had about 4 in total. They kept changing them, probably a monthly thing. I would suggest: 1. Either allow your CSR’s more latitude to solve issues at the lower level or replace them with “NO” buttons. 2. With the $12.97 you save not reimbursing for shipping and tax, buy more batteries on line @ www.bestbatt.com for $10.50 and have a supply handy for customers like me. 3. Familiarize yourself with Joe Girards “Rule of 250”. Not only does it work as a sales tool, it also works in the negative. I have never been so upset with a company in my life. 4. The good news is I am 66 years old, you will only lose my business for a few more years. Regards, | |
| sonic123 | 4/8/11 |
| I had no idea Sony had these problems since I never once had to service my computer in four years, but I've got the story to beat all stories. Took laptop to Sony Style for a simple virus removal. The senior tech had just left. Four and one-half hours later, my laptop was completely inoperable and the fan was damaged. Sony Repair in San Diego had my laptop for over one month and sent it back to me with an inoperable optical drive, which was also fine before Sony got hold of it. Sony tech support told me to update firmware for the drive, but I couldn't go online because I couldn't download my internet security program from the optical drive. Sony told me to copy the program onto my only flashdrive, which was brand new and held all my back-up data. Somehow in this process instructed by Sony, all my back-up data was lost. Without my laptop for three months and now no back-up data and Sony has refused to even refund the $200 paid for the initial virus removal that caused the entire ordeal. | |
| oldblueclue2 | 3/21/11 |
| Sony I will never buy another one of your product. Your service centers suck, there is no reason for customer service to be an a--hole. Problem solving, there is none. What you do have is nasty, rude, customer service rep. No supervisor or manager, just a bunch of peon. Trust and believe when your business lose enough customer you are going to wonder why. I for one will never buy another product that you sell. Your company just cannot service my needs. And another thing stop using cheap product in your TVs, maybe they might last longer. Wait until I tell my friends, word of mouth can get more results then your service center. | |
| VF | 3/3/11 |
| I stopped buying Sony products years ago because they consistently break down right after the warranty ends. Every product I have ever bought from Sony, and there were alot of them, broke down!! I either had to pay a fortune to have it fixed or ended up throwing it out and forced to buy a new one. Sony uses cheap components in their products which break down quickly. Customer service is a joke too..!! All they want to do is charge you to repair the product. They refuse to let you speak to a supervisor or manager, and are rude and nasty. They lost me and my entire family from ever buying their products ever again..!! | |
| Gail | 2/11/11 |
| SONY SERVICE IS ABSOLUTELY TERRIBLE - ALMOST NON EXISTANT!!! I purchased a custom Vaio in October 2010, including extended warranty for a total of $5,000. It worked one week! It is now mid February and I still don't have a computer. The Techs don't have a clue (24/7 is a joke - they can answer the phone, but there is no one available to take responsibility or make a decision to do anything.) I've received 3 sets of recovery discs - all WRONG and each taking 8-15 days for turnaround. I requested overnight delivery! No such thing! Customer Service says they will expedite, but nothing happened. The wrong discs came AGAIN in 10 days! They finally decided a tech should come out and determine if the computer needs to be re-imaged. My IT guy said not unless the tech can actually do the re-image. No, he cannot. He can only say yes it needs to be re-imaged. So my IT guy says let's skip that and send it back. Sony says OK, but it will be via ground service. But I have extended warrenty for expedited service - except I didn't get it registered before it quit, so the warranty people won't even talk to me. The tech people transfer to Customer Service offices that are "closed for the day" instead of telling me they are closed. So I'm disconnected and have to call again and go through the same delays: people who can do nothing and cannot help. This is my 4th Sony Vaio. If I had had half of the trouble with any of the others, I would NEVER have purchased another one. I wish I'd found this web site with the reviews BEFORE I'd made my purchase. I'm really disappointed. No one returns my calls; everyone is so sorry (well trained), but Sony service is non-existent as far as I'm concerned. | |
| J | 2/1/11 |
| My Sony Vaio's fan went out. I called the customer service India call center and was told someone would call me back within 2-3 business days to set up a time to fix the recalled fan. No one called. I called back about a week later, was told the same thing. I must have called about 20 times and it's been over 3 mos. I've been told that my account has been escalated 5 times now and that someone will be calling me. No one ever calls. I'm VERY frustrated to say the least. I won't be purchasing another Sony product ever again and will now be switching to Mac's. | |
| Jeremy | 12/30/10 |
| I purchased the Sony Bravia KDL-46XBR4 (aka 46" TV) about 2 years ago for around 3,000$. I started having problems with the screen having real bad shadows. After calling sony I was told there is an extended warranty on the LCD Panel of the TV. I jumped through hoops to even get a Sony TV repair business to even look at it because i was told sony will not reimburse the tech's fully for what they do to fix the TV. The LCd Panel is $2,367.83. They are OUT OF STOCK in thewhole USA and NO eta of the availability. After escallation of my claim through sony i was told i would be contacted with in 72hrs for a solution to this problem. AKA give me a new TV.. NO CALL. I called Sony and was put off AGAIN another 4 days. Sony should be named PHONY.. | |
| Daryl | 12/21/10 |
| I feel the same as Julio. I bought the President of my company a new Vaio laptop like the one he had before and spent $2400 for top of the line. It performed well for him until the power connector broke. I initiated a repair call on November 30th. It was supposed to be fixed within 6 - 8 business days at my office. The part was shipped to the wrong address and the technician informed me of this fact. I then called Sony and they told me that I needed to talk to the repair technicians Supervisor and he would be the one to order the new part. I called back on December 15th to find out that no parts had been ordered and that my case had not been updated. I then spoke to 2 different people and the last person I spoke to promised me the parts would be ordered and expedited so the repair could happen. I called on the 16th to find out they couldn't tell me if the parts had shipped or not and that I needed to contact the repair technician and gave me their number. I called them and they said that they only saw the order as being put in only that morning. No parts had shipped. I called Sony only to get transferred up to a Manager on the East Coast and that they couldn't tell me if the parts had shipped or not. I did not call back on Friday the 17th and waited until Monday the 20th. Monday came and I spoke to 2 different reps and the last person told that I could have and should have opted for Depot repair on the 15th. She then setup a depot repair for me of which I was to receive a box to ship the Vaio back in on Tuesday the 21st. This was a guaranteed delivery to arrive to me on Tuesday. I never got the box today to depot the laptop and was told today that the normal lead time for a depot repair box is 2 - 3 business days and that I will receive my box tomorrow. I am so fed up with this b.s. that I am going to try and contact Sony Corporate tomorrow. I will never recommend Sony Customer Support to anyone. I am an IT Manager and have dealt with IBM/Lenovo, HP, Dell and even Acer, but Sony takes the prize for poorest customer service. | |
| JULIO | 12/17/10 |
| SONY IS SUCKS I WILL NEVER BUY A SONY VAIO AGAIN THEY NEVER COVER THE WARRANTY PLEASE DON'T BUY ANY ITEMS OF SONY | |
| norma | 11/30/10 |
| Never again my friend got a labtop on april is october and it has been giving her trouble since then she is traying to get a new one since and there coustomer support said there was no record that she has been calling. nor from the sony analyst. This computer was recall I can belive they still lefted for people to buying knowing that they were over heating. NEVER AGAIN<<< | |
| sue | 11/11/10 |
| I picked out my Sony Vaio because Microsoft recommended them as one company that supports there product. Boy was he wrong. First on my computer I purchased an extended warranty, Before I bought the warranty I called the company to make sure it was the warranty with accidental coverage since I was going to be caring the computer around with me. The man on the phone said it was, but when I went to use the plan they only sent me the plan that that covered the parts not if the computer got dropped. So I was out 300.00 dollars. I repair computers for a living and I have had this one computer here for 2 months because Sony can't send out the right recover disk. I get the same excuse that they can not overnight ship the OS becouse they are up dating there system. How long does it take to up date there system. super poor rating is what this company need. Since I work in retail I will not be recommending is company again. | |
Gibert  | 10/27/10 |
| ive been wanting a ps3 for 2 or 3 years and finally i get one. oh my gosh this is the best consle you could buy.the technology that is inside the ps3 is nothing youve never seen before its truly amazing | |
| Derrick | 10/20/10 |
| I have been a long time Sony pc loyal customer. I will never buy a Sony vao again!!! the computer is fine. the customer service is HORRIBLE!!! After five years my operating system was corrupted. I had to order a recovery disk from them. First blunder is I was charged $23.00 for fed-ex overnight delivery as per my request. when my cd did not arrive the next day, I called them and was told that they are updating their systems and do NOT OFFER OVERNIGHT DELIVERY. What?? why was I then charged for overnight delivery???? I have had customer service reps put me on hold and simply dont come back to the phone. Sometimes i spend close to two hours on hold and being bounced around. I was told my refund request for the overcharge on shipping was being forwarded to the "next level of customer service" on 10/04/2010 as of this writing,10/20/ 2010 i am still waiting for my refund! Because of our poor economy that overcharge of $23,00.00 was part of my food money for the week. When i complained to them they simply sir you to death and do nothing. i asked them where they are located and I wanted names. they tell me they are located in the phillipines. this is crazy. NOBODY CARES about customer satisfaction. My refund should have been expedited because of THEIR ERROR IN CHARGING ME FOR A SERVICE THEY DID NOt OFFER. Here is the sony parts and service number where my nightmare took place: 1800 488 7669. I woman who calls herself "john" originally took my order. A woman who calls herself "pat" told me to hold on and never came back to the phone to help me. A woman named "MYRA" in the next level of support at extension #5717 (she claims) is the one who sirs me to death with no results of my refund.my e-mail address is ebookcelebrities@yahoo.com If SONY dares contact me to get the order number to verify everything I have written here. I WILL NEVER BUY A SONY VAO AGAIN!!!! | |
| Colleen | 10/6/10 |
| They have had my ps3 two times since beginning of September. I truely don't think Anyone in their service area has a clue ! Not even their service update page is correct. It says 7-10 days but on the phone they say it is really 8-14 days. HAS this company ever heard of FALSE ADVERTISING ......... SOOOOOO FAKE. DURING the month of September between REPAIR and FEDEX (Fedex only had it two days on each transport -- so 6 days so far.) Respair has had my NEW PS3 SLIM ALMOST EVERY DAY IN SEPTEMBER except a couple of days...AND NOW OCTOBER . IS there a SUPER POOR RATING ....PLEASE. Colleen | |
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