Sofa Mart Corporate Office | Headquarters Contact Phone Number & Address

Brianna Koziol	5/8/12
I was in the Marion, Iowa store on March 24th of this year and purchased a chair with ottoman. The chair was in the warehou

Brianna Koziol

5/8/12

I was in the Marion, Iowa store on March 24th of this year and purchased a chair with ottoman. The chair was in the warehouse but the ottoman had to be shipped and was told it would be here within 1-2 weeks. 3 weeks passed with no call so I stopped by the store and they said they didn't know why it hadn't been shipped yet and to give them another week. One week later I was told that the wrong distribution center number was looked at and it was actually coming from Denver and that they would not ship just for one piece of furniture. I was told that it would be sent hopefully within a week or two and again a week later I called and ended up talking with the manager and was told that there was nothing he could do to help with the inconvenience I had already experienced and was quite rude when I went to get off the phone with him. I explained to him that since the furniture was a discontinued item and the ottoman was available that was the only reason I had purchased the furniture. I was not impressed at all with the service I have received so far and I will not be purchasing anything else from your stores. I'm going on 7 weeks now and have still not received my furniture and if I don't receive my ottoman you might as well take my chair back. The manager's customer service skills were terrible.

D Montgomery	1/30/12
I ordered 2 accent chairs January 2 and was told they would be delivered in 12 to 14 days. It is now Jan. 30 and maybe they will come in today. The attitude of the store manager is "Oh Well, there is nothing I can do". I will never buy from this store again. They are willing to take your money and do absolutely nothing to provide customer service after the sale.

Manda Johnson

12/28/11

Yesterday I went to Sofa Mart and purchased a couch and loveseat for $1783.00. When I got home and looked at the receipt I saw I was being charged $115.98 for set up and delivery on top of the purchase price. I had to ask myself what kind of set up goes into a sofa and loveseat. I called the the store manager Scott Bivin at the Joplin, MO store and was told he had already waived $50 of the delivery fee. When asked why I was not told of this charge he said he figured I knew. He further went into detail telling me they had to carry the furniture into my house and the price of gas is nearly $3.00 a gallon. Let me tell you that I live in the same town as the store and it would not take a gallon of gas to get from the store to my house. He went on to explain all furniture stores charge for delivery. I advised him that I have never been charged delivery and all the other stores I had been shopping in had free delivery. He said if I would like to come and pick up my furniture myself he would refund me my money. I am appalled that any company would charge a delivery fee so outrageous especially in a town that was just devestated by an F5 tornado. I have to replace everything I had but will be damned if I give my money to Sofa Mart. I am going back to Sofa Mart today to ask for a refund and will never purchase anything from then again. Further more I will pass the word to everyone I know. Keep in mind I work for the largest employer in Joplin.

melissa	12/12/11
Service, management, customer service, quality all horrible. Called sofa mart flint manager Cody and expressed my dissatisfaction with the service I was getting with a chair I was trying to return. The seam was coming apart after 3 months. His reply was "you are not giving me motivation to accommodate you" TERRIBLE EXPERIENCE all around. Will never return nor recommend.

S.A.	6/10/11
DO NOT BUY Anything from them. I could go into a long story, but its not worth my time. The problem is, you won't be reading this until its to late. The sales experience was nice, the follow through was and is still is like imagining a monkey f*ck a football. And in life execution is everything. I am one pissed of customer and I bought everything cash. WTF.

Jodi Richard

6/8/11

I will never ever buy from this company again. After spending over $5,000.00 dollars, we never got our furniture delivered. We bought the furniture in March, and it was to be delivered April 1. After waiting and waiting my husband and I went to the store to get it ourselves. Everything was there but our tables and two lamps. About a month later our tables finally arrived. Of course we never received a phone call that they were in, we just happened to drive by and stop in to see if they were in. Now it's 6-8-11 and we still don't have our lamps. They told us that we would have a 3-6 week delay in shipping and now it's been 3 months...FOR LAMPS!!!! When I expressed my frustration, I just get the run around. EXTREMELY POOR customer service. This is the Billings Montana store...DO NOT BUY FROM THEM!

Another pissed off customer

5/3/11

Bad business. We chose a sectional and tables for our living room on 3-7-11. We said we needed the furniture by Easter (4-24-11). We were told "no problem - that's over a month and a half away". They also said that the tables were in stock and would we like to take them now or wait and have them delivered with everything else. We chose to wait. A few days go by and we receive a call saying that there is a backup on the sectional and it would not be here by Easter. We, unfortunatly, decided to wait. When the sectional came in we were told that the tables weren't in yet. When I reminded them that the tables were there at the time of purchase I was told that I must have misunderstood. They had to be ordered. Why didn't they tell me that they sold already sold tables? I was more angry that they lied about it. So I asked for the corporate office number and they told me that they were not allowed to give that out. What kind of crap is that?! They did give us a $100 credit, however we still don't have our coffee table and today is 5-3-11. They said the table should be here this week. We'll see. My suggestion - DON'T SHOP HERE!!!! And another thing, the corparate office phone number on this web site is disconnected. When I called 411 to get the number, they gave the number for the Furniture Row store on 58th Street where we bought the furniture. So if you choose to buy here, good luck at finding someone who gives a @#%$ at this company.

	4/19/11
never due business with them they call you a liar to cover their butts.

One Pissed Off Customer!	3/8/11
Very poor quality and workmanship of the couches they sell. Customer service is terrible, they are rude and warranty issues are NOT handled right! Surprised they are still in business!

Bryant K

3/7/11

My experience with Sofa Mart is not a positive one. My wife and I shopped several locations for a large sofa and decided on one from Sofa Mart. We needed the sofa asap because we were having a family reunion and dinner was being served at our home. The store, located in Lincoln Ne, had three of the sofas on the display floor. If we ordered one it would take almost a month to arrive so we asked to buy one of the display models. They refused because they wanted the display models to show to other customers. I asked what about the immediate satisfaction of a buying customer. They were not concerned about a buying customer they were more concerned about the look of their floor. I spoke to the manager and he wasnt interested in my business. His comment, "why should our store wait for a month to get a new sofa when you can wait for a month?" DO NOT SHOP AT SOFA MART!

Kim Johnson

1/6/11

We recently visited Sofa Mart in Grand Forks, ND and found the prices reasonable and decided to purchase in cash two items totaling over $1700.00. We were looking at a total of five items but decided not purchase all at one time to avoid over spending at the time, so we asked if they had a "Lay-a-way" program, which our salesman said they did, but he was not real familiar with it and would have to ask the manager how to proceed. So we decided to put three items on lay-a-way and come back in a couple weeks to pay the balance and pick them up (these three items totaled over $500). After giving them my 10% down, as required, (to hold these items at the prices advertised at the time) we were told we had 90 days to pay the entire balance, which we completely understood. When the salesman began reading the lay-a-way agreement to us, he read a clause in the agreement which was explained to us by the salesman and his manager that didn't sound like any lay-a-way program we had ever heard of before. It stated that even though we had put 10% down as required, the items were not considered sold until the balance was paid in full. Also,if when we came to pick up the items after payment in full had been made, if they didn't have any in stock, it would take up to two weeks to get them. Further explained to us, was the fact that if the items should be discontinued before we picked them up and since that had sold the ones we had put "earnest money" down on, that we would have to choose another item and pay the difference in price if any, although any amount we had already paid would count toward that purchase. Now, correct me if I'm wrong, but, if you put money down on an item at a certain price (lay-a-way) and they have this item in stock at the time you put that money down, (which they did) isn't it your understanding that they take that item and make it as "lay-a-way" with your name on it until it's paid in full and it's not to be "resold" to another customer???? I understand if we didn't pay it in full at the end of the 90 day period, that I would be out that money and they could sell that item, but to sell it out from under a person when they put money down on it is just plain wrong!!! When I asked for my money back, the salesman had to confir with his manager as to the correct proceedure, so I waited while he waited for his manager to be free to help him. This was taking some time as he had a customer with him at the time. At some point, the salesman, I assumed had spoken to his manager and he approached me and asked if they could guarantee that those items would be in stock when we came to pick them up or that they could get them for us, would we reconsider and stay with the lay-a-way of those items, at which time we agreed, but asked that we get it in writing. He asked the manager about it and he simply smirked and asked what we wanted in writing, the waiver of the cancellation fee or something else, that I can't recall as I was furious at this point! We said no, that we wanted the 10% down we had given them and if we decided later that we still wanted those items, we would come back and purchase them if they still had them. Don't get me wrong, our salesman was a very nice young man and was only doing his job, but I have to say, that manager leaves nothing to be disired!!! Our salesman explained that this is not the store's policy but the corporate policy.....if this is the case, then you need to not even offer this so called lay-a-way program as it is nothing like a lay-a-way program.

william shuler

1/7/11

On 11-11-2919 I purchased a sofa and recliner from the 613 sofa group. The purchase was made at Sofa Mart in Holland OH 1240 E Mall Drive, 419-861-9941
Inv # 217-10089955
style# 61344 and 6513
Although the furniture was a floor model I was assured that the warrenty was valid.
The mechanics of the footrest on both squeaks and works with difficulty. I called Sofa Mart and was told by a woman that there is nothing she can do at this time. I was not satisfied with the customer service and asked to speak with the manager. He told me to bring the furniture back myself and they would look at it. I would also have to pay to have it delivered agan. He was very uncooperative.
Now I have to pay $907.38 for something I am not satisfied with.
At this point I would like a refund and someone to pick up the furniture.
William Shuler
7862 Timbers Edge
Waterville OH 43566
419-878-8940
.

Sharon Blankenship

11/1/10

The first sofa delivered was damaged by the installers, who ordered another. Instead of the two weeks it was supposed to take to get the replacement, it was six weeks. As the installers left, they tore the entire handle assembly off the screen door. Andy at the Toledo Sofa Mart told us he would take care of it. After we got estimates, we took the middle one and paid for the door to be replaced. We sent Andy the paperwork. Andy did nothing. Eventually, we spoke with Andy, who said, "I thought it was an estimate," when the paperwork stated paid.
Weeks later, Andy claims to have turned it over to corporate. Well, we are still waiting, not only out the cost of our sofa, but having had to replace the door, since the entire lock, and assembly had been torn off.
We are hopping mad. When, oh when will see see our reimbursement?
Oh, yeah. I paid cash for the sofa. Never again.
Sharon Blankenship