Shutterfly Corporate Office | Headquarters Contact Phone Number & Address

Cindi

1/13/12

I agree with Kellie on her concerns with the "new" custom path book. I have used Shutterfly for everything for the last five years and love it. But the new book is much more difficult and time consuming (and I already put 80-150 hours a year on one book alone).

There are two options I LOVE and that’s (1) the ability to move pictures around and not just keep them in a set format and (2) being able to use a picture as a background, AWESOME!

But the choices on background are really plain compared to the great patterns in the classic. This then forces you to have to use the stickers and embellishments which is time consuming. Sometimes a nice pattern background is enough and most of the new ones are just plain. Also it is not as efficient. You use to be looking for a background, click it and it goes straight to the page on the book, now it goes to your book background area and then you need to select from there (two step process that use to be one). And the loading process, why does it take so long? It takes forever to load the book, and when you change pages it takes awhile and when you save it take awhile, kind of unproductive and didn’t have this problem with the classic.

IDEA: Maybe Shutterfly should consider having three choices for books. Simple Path, Classic Path and New Advanced Path. (for all levels of photo customers: basic, intermediate and advanced).

kellie

12/5/11

I have used Shutterfly for many years now also. I don't like that I can't understand customer service person on the phone. So frustrating and difficult to understand.. Why can't they use an American? I have had goods & positive results also.

I did not know Shutterfly would give a replacement book on my own typo. I'll have to remember that in the future. I paid for a second book because of a typo I had 5 times in the book....Smithsonian.

I am bothered that they are getting rid of Classic photo books next year. I tried Custom photo books and it is not user friendly....especially when I make books over 60 pages....so time consuming compared to classic books. I don't knwow hat I am going to do next years.I've made about 18 books.

10/29/11

I have used Shutterfly for many years now. Though I don't like that I can't understand the person on the phone that is supposed to help me, I have had nothing but positive results with them. Though I understand the others complaints, I can't imagine Shutterfly would not make it right. Even when I had a typo error in the book I received, they gave me a 100% guarantee! Another time, a background in my photobook was the wrong color from what it looked like online and some white text didn't show up, they gave me a credit. I corrected it and got another book without having to send the previous one back! They credited me the shipping as well. I like the updated software on the custom photo book option, but there are some features that are not user friendly. Shutterfly, please give me a REDO button, and don't make me customize the page every time I want to preview the page I am working on! And please make a way to take the warning triangles off the page, they are distracting. Other than that, I think they are a great customer service company with great products.

	9/6/11
Wow, it seems like these people won't even give shutterfly a chanceto make things right.... In fact,,,, how about Trying the method of Staying positive.... I have never had any issues with shutterfly that were bad, in fact they made me so happy when my free baby book was expired before I had a chance to use it and they gave me another promotion code for a baby book... They are awesome!!!

Robert Sell

7/15/11

Stay away from this company,After doing business with them for sevral years.I use them for my studio work and order larger prints with them.I have been stiffed on Delta Skymiles offer that they advertise.I called customer service and can not understand the person on the other end.The canned answer is corporate office is in a meeting and cannot talk right now.WOW the whole company is in a meeting sounds important.Back to local lab for me and SCREW shutterfly..

DON'T USE SHUTTERFLY

6/17/11

I have had a HORRIBLE EXPERIENCE WITH SHUTTERFLY. They advertised next day shipping for Father's Day gifts would arrive by Friday, June 17 if ordered by the deadline. I ordered one day prior to the deadline and have now found out that I will not receive my photo book until the Monday AFTER Father's Day. Thank you Shutterfly for COMPLETELY SCREWING UP my gift. I paid $21.99 EXTRA to have it shipped. I spent an ENTIRE HOUR on the phone with someone in India that can barely speak English trying to find out what the status of my order is. No one will answer the phone at the corporate headquarters in California. No one has even bothered to return my email. Guess what guys? I'm one of the scrapbooking, photo ordering soccer moms, and I am going to tell everyone I know to order their photos/ photo books, etc. from one of the countless other places that offer the same services. In addition, if anyone is reading this who cares, I AM ALREADY IN THE PROCESS OF FILING A COMPLAINT WITH THE BBB for FALSE ADVERTISING.