Sears Corporate Office & Headquarters

So..... Has Sears ever responded to any of these complaints? Has anyone hear ever gotten statisfaction? Right now I am trying to calm my mother because she is so upset about lack of concern and service we have received from Sears. My mother is 83 and has been shopping at Sears for probably several decades. However, as of this weekend she will no longer buy anything from Sears, or set foot in a store again. And this boycott will include the entire family. It is really unfortunate -- not for Sears -- they couldn't care less; but for my mother, because this generation and folks of this age take betrayal and arrogance to heart. Briefly, what is wrong and continues to be wrong with our Kenmore refrigerator, and just after 4 years (the refrigerator - not a Kenmore - we had before this one last 20 years!) is that 1) the compressor had to be replaced last year; 2) two weeks ago the entire refrigerator turned into a freezer; repair service man came, replaced the thermostat, didn't check it and therefore it still is a deep freeze. Eggs, milk, lettuce, everything frozen and ruined. If all this weren't bad enough, we waited for 10 days for the first service call and now after he couldn't fix it, we put in another call but must wait another 10 days for the second service call. We cannot shop or put anything that will be ruined in the refrigerator. What if we had small children in the house and needed to keep a well-stocked refrigerators, or had a big party over this weekend. It could have been disastrous.. I've complained to Sears but it doesn't seem like anyone really cares. So this is my next best thing---venting on this site. Good luck to all of us. L.DiSantis New York

Warranty on 5 year old upright freezer. Notified Sears 05/08/2010, everything inside ruined. Sears scheduled repairman for 06/07/2010. Per repairman... needs $600.00 repairs and replacement parts will be sent to residence! We recieved parts 06/10/2010, quicker than service. Parts will not be installed until 06/25/2010. It will be two months before our freezer is functional. The replacement parts equivlant cost of a new one? We also received parts quicker than repair service?? I wonder what the stipulations are on the parts in reference to the warranty? One part size consisted of 7 x 3ft in size, taking of large portion of my enclosed patio, lucky it's out of the weather. I bought one appliance from Lowe's with three days we were serviced! We built a house with ALL Sears appliance's, after this experience I will no longer purchase anything from Sear's!!!!

I just purchased a kenmore front load washer and dryer. The guys from the store delivered them and ripped a huge whole in my vinyl floor. I just wanted to know if coporate was going to do anything as far as replacing my vinyl, since it is a discontinued vinyl. I would hope that this company would handle this the right way. I do plan on speaking with my attorny about the situation. I should have went with LOWES Companies!!!!!

Mr.President Bruce Johnson!! I am shocked beyond belief that your web-page has SMUT on it. As a mom, I am more than disturbed by the lack of concern by Sears for selling posters displaying absolute full n*dity and erotic language on its website. I have been a customer for over 50 years and I just made my final purchase. I will do everything in my power to see that hiundres do the same!!! SHAME ON YOU...YOUR THE CASE OF CRIMES ON WOMEN!!!

To Corporate, My wife and I recently bought a washer and dryer two weeks ago(05/28 at the outlet store in Milpitas), thinking about it now the sales lady who didn't look like she knew what she was doing should have been a sign, well 30 mins later she gave us our receipts and told us that we would be getting our merchandise in about a week (06/02) and that the delivery personnel would be calling us a time window for delivery. My wife took that AM off from work to wait around for the delivery. We were also told the night before that we'd be the 2nd delivery that AM (we thought great that way you don't have to miss the whole AM from work) finally after waiting (past our delivery time window...no call from sears mind you) my wife had to call the office to find out how much longer she would need to wait for...which at that time the sales person told her that the items had not arrived at the warehouse and would need to reschedule a delivery time for a different date and if she wanted to proceed with that, that she could help her set that up right then and there....Hmmm hello (did you not just tell her that the items are not at the warehouse?). My wife told the Sears lady that they would need to verify that they'd actually received the merchandise before we could schedule a delivery date. We then called the sears outlet (where we had purchased the items) and spoke with the assistant manager(Alan) who told her that the order had been entered wrong and that, that was the reason for the whole mishap not only that but that the merchandise was never actually ordered (do you see where we're going with this?), he also mentioned that he could have one of the items we had PURCHASED but that the second one would arrived a week apart from the other one. We declined and asked him to try a little harder, Alan said that he'd find a comfortable unit (similar price, but readily accessible) to compensate for the inconvenience (well at least you tried Alan). He went ahead and set up a delivery date (1 more week of waiting...so finally today). Same thing happened again as the first time (nothing was ordered/ or was in the warehouse). We found this out only after my wife took time off of work (again) to meet the delivery personnel to deliver our merchandise, after waiting for 2 hours we decided to call sears (again). We got a hold of someone (after a long 15 min wait) and proceeded to go down the list again (telling our story) the customer service person then transferred us to someone else and had to basically repeat ourselves again (you can see how frustrated we were and still are at this point). At this point in time we will not accept anything less than a full refund and compensation for my wives wages for taking time off of work. We'd like to get a call or even a letter from the president and a full explanation as to why this happened. Not only did this happen once mind you but twice with the same result (sears w/ our money and us w/ a piece of paper and nothing to show for it) and did sears ever try to reach out to us to tell us what is going on (i.e. explanation, pardon etc)? Nope we have to hunt everyone down until we get answers from someone and if by tomorrow we don't get at least a call we'll keep calling again and again until we get them. frustrated in the bay area, J. Aleman jalemanjr187@hotmail.com 650)346-4500

Customer Service i spoke with six differnt people on the phone. Called two times and put on many holds. In Gainesville, I bought garage cabinets for my husbnd. We built the workbench and the drawer cabinet. They had instructions. The floor cabinet does not. It is in many pieces and the doors are not attached. First we were shocked that nothing on the two units were assembled except for the metal drawers but we mastered that. We are at loss on how to build the floor cabinet. i even looked for instructuions on the web but the one shown is not ours. It is a Craftman with these numbers. 9 10134. The one girl on the phone wanted numbers off the cabinet pieces. There are none. We live over 50 miles away and are over 76 years old. We were never told it was not assembled.We paid $223 99 for ths sale item. It was in your Ctaftmen's catalog.We recieved on May 22, 2010 starbit1122@comcast.net

YOUR TEMPE, AZ CALL CENTER 6/8/20 HUMAN RESOURSE: I AM APPALLED AT THE WAY YOUR EMPLOYEES IN YOUR TEMPE CALL CENTER ARE TREATED. IN SOME AREAS IT BOARDERS ON INHUMAN, WHEN A GROWN ADULT GETS WRITTEN UP FOR USING THE BATHROOM INBETWEEN THEIR ALLOWED BREAK-TIME, THAT IS CRUEL. WHEN YOU HAVE EMPLOYEES THAT ARE VISBILLY ILL THEY ARE SENT HOME BY A SUPERVISOR AND THEN WRITTEN UP FOR IT. HEY GUYS WHAT GIVES, YOU HAVE THE UPPER HAND BECAUSE OF OUR ECONOMY YOU KNOW PEOPLE WILL SUCK UP THE ABUSE BECAUSE THEY NEED THEIR JOBS! OR IS IT THAT YOU HAVE IMPOWERED PEOPLE WHO THRIVE ON ABUSE AND POWER. YOU WANT PEOPLE TO FUNCTION AT A LEVAL THAT WILL IMPROVE AND RAISE THE QUALITY OF SALES WITH YOUR CUSTOMERS, BUT WITH SO MANY EMPLOYEES HATING THE CONDITIONS THEY ARE FORCED TO WORK UNDER WHAT DO YOU REALLY EXPECT TO GAIN BY THAT? I SAY FORCED BECAUSE IN THIS ECONOMY WHAT CHOICE DO MOST OF THEM HAVE ITS EITHER PUT UP WITH THE TOTAL DISREGARD FOR YOU AS A HUMAN OF LIVE ON THE STREETS. THE WAY THIS LOCATION RECOGNIZES THEIR TOP SALES PERSON IS TO GO TO THE NEAREST DOLLAR STORE AND PICK UP SOME TRINKET THAT DOES NO GOOD WHAT SO EVER, HOW ABOUT SOMETHING THAT WOULD HELP THE EMPLOYEE LIKE MAYBE A GAS CARD SO THAT THEY CAN GET TO WORK OR A CARD TO A RESTAURANT SO THEY CAN EAT. YOU WANT THE BEST THAT THEY CAN GIVE AND WHAT DO THEY GET IN RETURN? WHY NOT GET OFF YOUR SEATS AND OUT OF YOUR OFFICE AND TAKE A SURVEY A SECRET SURVEY WITH NO RELALLIATION TO A SINGLE EMPLOYEE. YOU GUYS NEEDS FEED BACK NOT FROM THE PEOPLE YOU'VE PUT IN CHARGE BUT BY THE PEOPLE THAT HAVE TO WORK UNDER THESE CONDITIONS. ONE MORE THING WHEN A PREGNANT PERSON IN THE FINAL STAGES OF PREGNANCY NEEDS A DR.'S NOTE TO USE THE BATHROOM ISN'T THAT A BIT EXTREME. I WONDER JUST HOW MANY OF YOUR EMPLOYEES ARE REALLY HAPPY TO STEP THROUGH THOESE DOOR EACH MORNING? SHAME OF ALL OF YOU FOR TURNING YOUR BACKS ON THE VERY PEOPLE WHO MAKE YOUR COMPANY, YOUR EMPLOYEES AT THE CALL CENTER DESERVE SO MUCH BETTER

I had a remodel done by Sears from their remodel office in Portland Oregon, Ilive in Eugene Oregon, The remodel was managed by phone from Portland, They sent a person that was supposed to be a contractor and when he got done you sure could have fooled us. We have a beautiful home we wanted to upgrade because we are our late 70's and find that our home is too big for us now and we need to put it up for sale, and move on to a smaller place and downsize. We find that we cannot do that with this remodel job. the floor in the kitchen was done so badly ANYBODY WOULD BE OUT OF THEIR MIND TO EVEN CONSIDER PURCHADING THIS HOME THAT USED TO BE SO BEAUTIFUL. Our yard is very nicely landscaped and anybody would love to have this home to raise their children in. there so many things wrong with this remodel job that i do not have the room to tell you everything and I do not wish to have to deal with your portland office. FOUND MORE ROOM To start with . We were told that the job would take 2 or 3 days to complete , so we told them that we were going to Canada for a couple of weeks and was assured that the job would be finished by the time we got home. Well we got home in 2 weeks and brought company with us to this mess that they call a professional,job to my eye is a very badly messed up unacceptable job. I would like to see you come to our home and look at the job that they call complete. A few of the things have been fixed but very poorly, some excellent, but we still have issues. I previously wrote a letter but I do not think it got to you as I sent it to your Portland office and it probably never got any further. If you have any intention of addressing this letter, I THANK YOU. If you do not well I guess that the way that Sears does businbess. Keeping in mind my husband & I raised 4 childred and got all their clothes at sears aLL OUR APPLIANCES ALL OUR BUISNESS UP TO THE POINT OF THE LAST LETTER .We waited out the whole year and then paid our bill in full with no interest,I can't believe you will ignore this letter. yours very truly John & Chere Ferguson Eugene.\,Oregp\on

Hi Name Is Todd Shoote. my phone number is 503-799-1390. I am writing because I have never recieved such poor customer service in my life. I bought a tv from Sears in 06, I got the extended Warranty and last week my TV broke, shut down, quit working and I have been trying to call to get this repaired and me and my wife either get the run around or put on hold. by the time we were able to talk to a person they informed us that we were calling the wrong number. we get lots of apologizes but no resolution. I am here to say i will NEVER buy from sears again and i will make sure that Everyone that I know NEVER buys from your store again. -Todd

Good Morning , I've tried every way to find information on Game Fisher 7.5 HP outboard motor . Realizing Sears contracts these items; I need to know who Manufactured this Model 271-586751 S/N 48-010816 . your earliest reply will be greatly appreciated as this has been on going for three weeks. Respectfully, Pat

I went into the santa barbara sears last evening with the model number for my Kenmore Coldspot refridgerator. I need to replace the water filter. I gave the number to the salesman and was told I had to have the part. He asked if it had one or two prongs. I told him I had no idea and did not even know where the part was. I was told there was nothing that I could do. I asked if he had a manuel with the model and if the manuel listed the parts. I was told NO. I left and went to another dept where a young girl went on line and found the model numnber bult was not able to locate the part number I needed. She gave me an 800 number to call. After less than 5 minutes the lady on the phone had the part number I needed. I went back upstairs and was not able to locate the part I needed. They had other parts with nunbers close to mine but not the one I needed. I called the 800 number back and ordered the part for the water filter. I WIL NEVER SHOP AT SEARS AGAIN FOR ANYTHING. This is sad since I am going to be replacing my washer and dryer and TV in the very near future. All are products I bought at Sears. THERE IS NO REASON THE MAN COULD NOT HAVE LOOKED UP THE PART NUMBER FOR ME. D LUDINGTON

Hello Recent Purchase of a Sony T.V. flat screen with the extended warranty has led to this complaint. We cannot get a service tech to keep a scheduled appointment. Time after time the (window) 10-2, 1-4, has come and gone. I want a full refund of my service contract. This is fraud, consumer fraud. I have spoken to the department head, the "Store Mgr." and I will not accept anything but a refund. Tell me where to send my written request with all of my information so this refund can be issued immediately. I will no longer shop at Sears. In the past quality was never an issue and "Sears serviced what they sold". Before the executives get paid....the consumer needs satisfaction. Thank you. linmarieb@aol.com

The corporate office I had to complain to took care of matters asap.Sad to say it was about my vacuum repair in January.This is about the 4th time something has gone wrong ,but this time a piece of plastic from the bottom broke off while in use and hit me in the eye.I was looking dowm so thankfully it did not enter my eye.I now feel this vacuum is unsafe.Today i,m bringing it to randolph repair,but I want this replaced as it is obviously a lemon.Can anyone help me again in the corporate office?

I have been a customer of sears and kmart for years. In searching for a washer I chose a Sears Kenmore Elite model 110.z6942503. I have had several washers that have lasted for several year and was surprise to discover my washer had rust around each hole in the tub. My washer is now four years old and recently I discovered small rust spots all over my laundry. Upon checking my washer I discovered rust coming from the outer tub into my washer through each hole. It is clearly a manufacturing problem because there are not chips or nicks in the tub. I had faith that Sears would review this and clearly see that after four years it was a problem due to poor quality when manufactured, not customer abuse. I believed Sears would repair this at no cost to me. Sadly after talking to customer service sears did not care to review or replace the damaged tub. They said "We are sorry but we can't help you". A ten percent discount was offered to replace this washer with another sears product. (why would I want to purchase another sears product) The purpose for this letter is to get past customer service and contact corporate management of Sears. I believe a product should live up to what is advertised through your store. I had believed you would stand by the product you sold me. I believe as a customer we must tell businesses that we expect quality in what we purchase. I had believed I would get quality when I purchased my washer, but have since found Sears does NOT care for customer satisfaction, nor quality products. So because of this problem and lack of concern from Sears regarding this, I will no longer purchase anything from Sears nor Kmart. I had believed Sears would stand by me as a customer. Because you did not stand by me,I now choose to shop elsewhere. Not another dollar of mine will be spent at Sears or Kmart. If enough customers do this then only those who appreciates our business will survive. GREATLY DISAPPOINTED IN WHAT WAS ONCE A HONORABLE BUSINESS. YOU WILL NOT SURVIVE BECAUSE YOU DON'T CARE ABOUT YOUR CUSTOMERS. We live in an economy that only the strong business will survive. I see Sears as a business that will not be hear in the future. I will never step into another Sears or Kmart. manu

Are you listening corporate? How about a written reply!!

I have had many problems with a sears store owned by a private individual. It has gotten to the point that I will no longer shop at sears, and I do mean ANY sears stores. They are rip off artists personified. We have just had a death in the family and on Fri the 14th I made the mistake of going to sears and buying a trimmer that was on sale. Bad move on my part. Shame on me. Needless to say i could not push the darn thing and dont have the strength to keep the head up off the ground so if you could push it it was always getting stuck. It does not trim evenly and i managed to trim for 15 minutes there was such a vibration both hand and arms were tingling. Upon returning it to the store I had to listen to a five minute tirade about how they had to destroy a fridge that there was nothing wrong with, Obviously there was as corporate finally told him to get it changed out. There is nothing wrong with the trimmer he has a lawn mower at home that vibrates more than that. To top it all off with a house full of people the receipt has been misplaced so no refund. Hows that grab you he has the machine and my $300.00 plus. sound like a rip off to you?

On the evening of May 12, 2010 I entered your store at Triangle Town Center, Raleigh, North Carolina with the intent of looking for a good pair of work gloves. I had no trouble finding them in the tool department and was pleased at the variety. I decided on a pair of Wells Lamont 2500 leather work gloves (053300040221) with the quoted price of $7.99. I thought this was a great price. There was no word or picture description attached to this price tag for this or any other glove set in the display. However, when I was checked out at the register, the computer quoted a price of $19.99 for the gloves. I questioned this price and the clerk double checked the price , stating that the price was accurate. I purchased the gloves, I needed a pair the following day, but then went to the rack/display with the clerk to recheck the price on the display. I then noted that the Skew # on the gloves I purchased was different from that on the display price tag. However, there was no place on the display, or any where else gloves were sold in that department, that listed the gloves I bought for $19.99. When I talked with the manager he palmed it off by rationalizing that an object could be placed on the wrong peg ( I questioned how 4 glove sets had been placed inaccurately-while no gloves matching the skew # on the price tag were anywhere to be found on the display). This seems to be unfair advertising, certainly inaccurate advertising. What offended me more was that the manager did nothing to change the display-did not place the "mistakenly" placed gloves on another peg with the correct price nor remove the gloves from the display until a correction could be made. This is the second incident like this that I have experienced-objects placed inaccurately on displays advertising then at lesser prices than noted at the check out counter.

Sears need to revamp their appliance service department. On Monday the 3rd I was scheduled for service between 2 pm and 5 pm. I waited for the repairman until 6:30 pm before calling Sears and inquiring the where abouts of the repairman. I was informed that he was not coming due to his schedule being over scheduled. Of course, I was not informed ahead of time. I had to call. I was rescheduled on May 11th between 10am and 2pm. Just before 2 pm I was informed that the repairman was once again running behind and would not be at my home until after 2pm. I inquired what time he would be at my home since I had waited all day and was informed that I was last on his scheduled clients. This is an outrage. I feel that since he was not able to come to my home on the first scheduled date that I should have been first on his list. I have a life and do not prefer to wait on Sears. I have bought all of my appliances from Sears since 1975. I have covered all of my applicances with Master Service Plans. I have never had such terrible service in all of my years with Sears. I think it is time for Sears to look at how the scheduling process is handled. This exprerience will greatly influence my future purchases of my major appliences. Truly disappointed, Dr. James B. Lam and Rae Lam

I buy everything from Sears.I recently bought a Kenmore smoothtop stove and frig.I had to have the frig.fixed twice within a year.Then the stove never cooked right.Being knew I thought I just had to get used to it.It was too hot on the bottom and I only used it 3 times.Then,it just stopped working completely.The cook top and the oven!The store did nothing! They told me to call a repair man and gave me his number and of course at my cost!So,needless to say if nothing is done about this matter I will no longer be doing any shopping at Sears! Sincerely, Debbie Lucas 410 Chestnut St. Fredonia,N.Y. 14063

I BOUGHT A SEARS FRIDGE 2/09..IN 14 MONTHS I HAVE HAD 8 SERVICE CALLS ..FRIDGE RAN FOR 25-45 MIN BEFORE SHUTTING OFF 2 SER REPS TOLD ME IT IS HOT OUT IT'S SUPPOSED TO RUN...3RD SER REP...EXCELLENT MADE 4 CALLS COULD NOT FIND PROBLEM...STILL RAN FOREVER....FIRST DID NOT KNOW HOW TO LEVEL FRIDGE...FREEZER DOOR WOULD NOT STAY CLOSED....BACK TO LAST PROBLEM....FRIDGE RAN FROM 12:30 PM TO 8 PM...MOTOR SO HOT I WOULD HAVE GOT BURNED...SER MAN CAME THE COMPRESSOR IS SHOT..EFFECTIVE FROM WED PM 4/7/10 TO 4/15 I HAVE NO FRIDGE...ABSOLUTELY IN SER WILL HELP ME...13 MOS OLD 550.00 AND I HAVE NO FRIDGE UNTIL 4/15.. FOR 8 DAYS, I AM A DIABETIC, AND HAVE MEDS ON ICE CUBES....I HAVE TRIED EVERYTHING TO GET THIS THING TO WORK PROPERLY FOR 13 MONTHS....SEARS HAS PUT SO FAR $1530 INTO A $550 FRIDGE....THIS THING IS A LEMON AND NOBODY WILL HELP...I HAVE LOST ALL MY FOOD....AM EATING OUT BECAUSE I CAN'T REFRIGERATE ANY LEFTOVERS....SO I HAVE TO THROW AWAY GOOD FOOD...MR. DOWD ,APPLIANCE MGR, AT CONCORD MALL WILMINGTON DE HAS BEEN TRYING TO HELP ME BUT GETS SAME RUNAROUND......WARRENTY PEOPLE SAY THEY HAVE NOT REPLACED 4 PARTS SO IT IS NOT A LEMON....JUT NO ONE CAN FIND OUT WHY IT RUNS ALL THE TIME...