395 Reviews For Samsung Headquarters & Corporate Office

I have found the phone number to the corporate office of samsung. I plan to call and report the horrible customer service from 1-800-samsung. If anyone else wants to call the number is 201-229-4000

I HAVE SAMSUNG BLUE RAY PLAYER MODEL BD-P3600A/XAA. I HAVE MULTIPLE ISSUES REGARDING THE USE OF THIS PRODUCT. SO I CALLED SAMSUNG AND THEY PROVIDED WITH FREE SHIPPING AND FREE REPAIR ORDER AFTER SPENDING CONSIDERABLE TIME AND OF COURSE WAITING FOR THE SHIPPING LABEL ON DUE TIME.I HAD TO CALL TWICE ON THAT ALONE. PRODUCT WAS SHIPPED TO KOAMBRA IN LONG BEACH CALIFORNIA AND REPAIR WAS DONE (CHANGING PART AK94-00221A. UNIT CAME BACK TO ME AND GUESS WHAT!! IT WAS NOT FIXED PROPERLY SO I CALLED SAMSUNG AGAIN AT 18007267864 AND REDID THE SAME PROCEDURE AGAIN SHIPPING THEM MY UNIT. IT CAME BACK TO ME AFTER BEING FIXED. BUT THE PROBLEM REMAINS. SO I CALLED SAMSUNG AGAIN AND TALKED TO KEYA #932 WHO HAPPENS TO BE EXECUTIVE CUSTOMER RELATION OFFICER W SAMSUNG. NOW SHE SAYS SHE CAN NOT HELP ME DUE TO THE FACT THAT UNIT IS OUT OF WARRANTY. VERY RUDE!! THEN I ASKED FOR HIGHER AUTHORITY TO GET IN TOUCH WITH BECAUSE UNIT IS STILL MALFUNCTIONING. OFFICEOFPRESIDENT@SEASAMSUNG.COM IS NOT REACHABLE OF COURSE AS SHE SUGGESTED . UNIT MALFUNCTIONS BIG TIME I AM FRUSTRATED AND BEGINNING TO THINK ABOUT ANY SAMSUNG PRODUCTS. VERY POOR CUSTOMER SERVICES AND VERY DOUBTFUL ABOUT HOW THEY FIX THEIR APPLIANCES.UNIT FREEZES , I HAVE TO RESTART ETC ETC

I have been very patiently waiting for a decent decision regarding my sons Samsung Galaxy Player. On May 22, 2012 he purchased this player through AMAZON for $160. It arrived without complication and worked beautifully for about 1 month then it stopped charging all together. AMAZON would not do anything because it was outside the 30 day warranty. So, we took it to two different places to see if they knew what was wrong with it or could fix it. A rep from BEST BUY suggested that we contact Samsung because it was still under warranty so we did. The 1st Samsung agent I spoke to told us we could return it and receive a new device if they weren’t able to fix it. We were elated! We returned the player and we thought it was over. A few days later, while my family and I were on vacation, I received a phone message from a person called Deana. She stated (and I still have the message) that the player had water damage and was not covered under the warranty. I did not immediately call back ( because I was on vacation) and then I received another call stating that I had 3 days to let them know if we wanted them to mail the player back (broken) or have it fixed for $100. I was then forced to call back and begin this huge ordeal about my son’s Samsung Galaxy Player. I promptly called Deana back and she proceeded to tell me that the player had corrosion damage due to leakage. I asked how this could have happened and she said she was unsure. She stated that the repair department said the corrosion had to have been there for a while and they were pretty sure we could not have done it because he had only had it for a few days, but that because it was listed as ‘corrosion damage’ the policy states that it was not covered under warranty and therefore we would have to pay to get it fixed. I was not amused. I asked to speak to her supervisor she reluctantly put me through to a person named Steven (by this point I had been on the phone for 30 minutes). Steven basically said the same thing, but tried to give me hope because it was obviously done BEFORE we purchased the product. After speaking to Steven (for 45 minutes) and going through different ideas on ways he could help he then transferred me to a person named Bianca. She was rude! Bianca said that ‘Samsung will NOT stand behind their product’ because it had screen damage. Screen damage? Well, that’s the first I heard of this and asked her what she was talking about because the last 2 agents said it was corrosion or leakage. She got upset and stumbled around with her words and I could tell became very uneasy like she was lying. After speaking to her for another 30 minutes (mind you I am on vacation) I asked to speak to her supervisor. Bianca first told me that she had no supervisor, THEN, she said that she would have to put me on hold and write up an order for her supervisor to contact me within a 24 hour period. I was on hold for 20 minutes and I am still waiting for a phone call (That was 2+ weeks ago) So, I made another phone call to SAMSUNG and talked to 3 more (different) people and used approximately 4 hours of my vacation time trying to get a decent answer regarding my son’s player. The answers flip flopped more than a presidential candidate and no one was willing to help us out. My son and I looked up the Galaxy player on line and we came across a slew of problems very similar to his. We feel that not only did SAMSUNG make a defective player, but they did NOT stand by their product AND they wasted my time with lies! I am extremely frustrated and will not let this go! The only way that this can be resolved and SAMSUNG not be given a bad name by me through word of mouth, facebook, twitter, email….etc. Is if they do the right thing and fix the faulty product that my heartbroken son paid for with his very own money! I expect a prompt reply.

The samsung Galaxy S is the worst phone I have ever had the pain of having. Do not buy it. This is my forth Galaxy S and they keep having issues with ether the touch screen for your menu, home, previous, and search buttons that keep loosing the ability to recognize the fact that you are attempting to use them. Or the head phone jack well stop working. Also the freezing issue. Video error. Messages not being able to be sent. Loosing power at the most of inconvenient of times. And to finish the list of agonizing problems that need to be addressed, is the auto rotating. The part that is some how inconceivable, at least for me, is these are only the issues I have had. As my conclusion, Samsung, I'm disappointed in your performance. Please strive to better yourself, and your devices.

I wish a cell phone company would let picture of date and time stamped on picture for proof of when it was taken. I like samsung phones but if anotber company could do this I would leave Samsung products alone.

I purchesed a Samsung washer and dryer in June of 2010 and the dryer has died (2) twice so far. I called Samsung, they really do not care....so since your employees dont care, neither do your technichians and neither does your company. I will tell everyone I encounter, never ever ever buy a Samsung product of any type, TV, camera, washer, dryer, anything...Your company should be ashamed of themselves no quality in anything you make. It is an outrage.

i bought a refriderator from Samsung and it stopped working, so we call them and they sent out one of their repairman and he stated "I cannot find anything wrong and you have called several times about the fan freezing, this fridge is faulty" I will contact samsung and they will replace the fridge" So we called they are going to take up to three weeks to get the rebate check out to us and they only want to give us 70% of what we paid.....They told us this was an ongoing problem and was a faulty design....SO I GOTTA PAY for this mistake??????and then i had to pay 100.00 to the repairman to tell me nothing......still waiting to get an answer

My 2011 59 inch top of the line plasma (pn59d800) developed a spider crack on the internal screen. The TV was still in warranty so i contacted Samsung. I was instructed to take pictures of the front, back and the sides of the TV as well as the crack. I sent the pictures via email and i received a call saying that my warranty is voided. I was told that I damaged the set and that I was on my on, so I did a search online and found that this is a common problem with their high end plasmas and everyone who has had this problem got the same response that I did. I eventually complained so much that they agreed to pay for a new screen, but I would have to pay for labor. I then contacted Amazon.com, the place where i purchased the TV from and they called Samsung and got the same run around. Amazon looked at my 10 year history with them and saw that I spend an average of 7-10K a year with them and they took an 8 month old TV back with a 20% restocking fee, but then the gave me a $300.00 additional credit, so I got my full refund. I WILL NEVER NEVER NEVER PURCHASE ANOTHER PIECE OF SAMSUNG CRAP. I now do all my shopping through AMAZON.COM. I just purchased a new Panasonic led TV for my kitchen and I'm purchasing the highest end Panasonic plasma for my family room. Samsung needs to learn that if you screw your customers, you lose your customers.

SAMSUNG IS GARBAGE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have a UN55B8500XFXZA. After 13 months it just DIED. Not having the funds to immediately fix it, I put it in the closet and watched the old TV until last week. Since it was OUT OF WARRANTY and GS wanted a ton of money to service it, and I was 100% certain it was the power supply module, I called Best Buy Parts Store and orded the part myself. (I am a computer technician by trade and work on server hardware and replace system boards for a living so figured I could remove a few screws, replace the board and put the screws back, no big deal). I received the power supply, removed the back of the TV and sure enough, one of the leads on the RF choke by the power cord connector had shorted against the back of the LCD cover (I would attach photos, but alas can't do that here). The lead should have been trimmed at the factory, as it was, after a while the head it generated melted through the protective cover and shorted out the Power Supply. I removed the old power supply (easier than working on server hardware I might add) and replaced it wiht the new one I had received from Best Buy. Unfortunately the TV then began the infamous relay clicking, trying to power itself up. After additional research the suggestion was to replace the main board as well. I called up the trusty Parts Store at Best Buy and ordered that as well (500.00 now invested in new parts). I replaced that and still no go). Since this did not fix the issue, I figured I would call SamSung to get their take on it (this WAS the top of the line LED TV in 2010). I talked to the tech, first level and he seem amicable enough, explained the situation and he gave me an incident number and transfered me to the next level. That is where everything went bad. Apparently if I had not done anything they would have been willing to send a tech and fix it. But since I had done what I had done in troubleshooting it and trying to fix the issue, they now want no part of it. Oh, if I agree to pay them a few hundred dollars, plus parts, they would come out, but since I removed the back, replaced one defintely BAD part from an approved reseller of Samsung parts, that is something you should not do. She said I voided the warrantly. Not sure how you do that when the TV is out of warranty, but nevertheless that is what I was told. The TV lasted 13 months. I have other Samsung appliances in my house so guessing we will see if they last any longer. The real funny thing is the other Samsung TV I have screen go bad under warranty, Geek Squad came out to replace the screen, and I was the one who had to put it back together because he couldn't remember where he unplugged two of the internal ribbon cables from. Not only that, they ordered the WRONG screen the first time and I had to wait an extra week to get it fixed, and they wanted me to call Geek Squad on THIS ONE? Give me a break!!!!!

I'm so frustrated with the Samsung TV I purchased. However, lucky for me I have a 3 year extended warranty that covers the new Panel replacement. I've decided not to contact Samsung because it appears from reading all the above comments, they don't give a damn. I'm beginning to think that this company wants their electronics to fail so as to continue with sales for replacement. You'd think they would want to maintain a since of pride in their product, but I guess it's money in the pocket, instead. A TV should last longer than 2 1/2 years............Never again......

I purchase a 40 inch LCD TV from Walmart a year and six months ago and it just stop working. So I call Samsung about the problem and they told me they could not do anything about it . Sad to say that there customer service well just sucks ! I gave them a chance to correct the 800.00 dollar problem and they did not want to stand behind they product so there for i will never purchase any product made by Samsung . I was even shock more to go on the web site and to find so many dissatisfied customers in my life! I feel there pain . So I just want the people of the USA to know to stay away from the product name Samsung or you to will be disappointed this product SUCKS!!!!!! Check out You Tube in a couple of days for my clip on Samsung TV suck I hope everyone out there gets some satisfaction after watching it .(REMEMBER NEVER PURCHASE SAMSUNG PRODUCTS)!!!!!!!

I THOUGHT I WAS THE ONLY ONE HAVING PROBLEMS WITH MY PHONE UNTILL I READ THIS BLOG. I HAVE A TWO MONTH OLD ADMIRE, WHICH IS THE THIRD ONE THAT METRO PCS HAS REPLACED FOR ME OF THE SAME MODEL, IT TURNS ITSELF OFF, CALLS PEOPLE ON IT'S OWN, NEVER RECEIVES PICTURE MESSAGES, HAS TROUBLE SENDING ANY TEXTS, AND HAS CHARGING PROBLEMS. I JUST SPENT AN HOUR ON THE LIVE CHAT WITH A CUSTOMER SERVICE AGENT THAT TRIED TO CONVIENCE ME THAT ALL THESE PROBLEMS COULD BE CAUSED BY THE BATTERY, AND WOULD NOT HELP ME AT ALL. I WAS ADVISED TO SEND THE PHONE IN THE BE TESTED TO DETERMINE THE PROBLEM. I WORK FROM MY CELL PHONE AND DO NOT HAVE A PHONE AT HOME SO THAT IS NOT AN OPTION FOR ME. I ASKED FOR THE NUMBER FOR THE CORPORATE OFFICE AND WAS TOLD THAT THEY ARE NOT ABLE TO GIVE THAT NUMBER OUT. SO I CAME HERE JUST LOOKING FOR A NUMBER TO CALL AND FOUND THAT THERE IS IN FACT A PROBLEM LIKE MINE WITH OTHER PEOPLES PHONES. I WILL GET SOMETHING DONE ABOUT THIS, OR I WILL FILE A CLASS ACTION AND ANY ONE ON HERE IS MORE THAN WELCOME TO JOIN ME. I OWN THREE SAMSUNG TV'S AND WILL NEVER AGAIN BUY ANOTHER PRODUCT FROM THIS COMPANY!!!!!!!!!!

I am so disappointed with Samsung that it makes me sick to even think of the name. I bought a refrigerator with the drawer that pulls out. My fridge started to link so they sent the tech out to repair it. I thought that the problem was resolved. It was two months later and I did not know that it was linking again and when I went into the kitchen and I slipped and fell. I went to my doctor and found out that I had spranged a muscle in my back. Samsung replaced the fridge only becuz I had an 4 yr. warratty. I was told if I did not have that warranty that I would not have gotten anything. I am still in pain and I have not been given anything but the run around. I have been trying to get some help since april of this year with no avail. I will never ever buy a Samsung product in my life if it was the last company on earth. I am 60 years old I have back pain everyday. My doctor referred to have physical therapy and I was told by one of samsung's repentsetaives to pay for therapy myself and they will decide if they will reimburse me. I am still waiting to hear from samsumg and by the ways I am disable and living on a fixed income you do the math. I am a very angry customer.

I purchased a $1,300 46-inch Samsung TV from Cirucit city 4 years ago. After about a year and half the TV stopped working. I contacted Samsung and they told me that I it was out of warranty. When I asked thme if this was the sort of service I should expect for a high priced ticket item they offered to sell me a new (2010) model of the same TV for $400. This seemed pretty fair...Samsung used to have a good reputation. Littlet did I know that the new TV would start malfunctioning after 2 years. Upon contacting them this time they told me I was on my own and that this is their policy. I will be posting this as many places as possible. I imagine that they could have backed their (now $1,700 spent) TV for much cheaper than if I help to get the word out on the quality of their Televisions and their customer service. Facebook, Consumer Reports, Friends...I am hoping that I will at least cost their business twice what it would have cost them to just help me out. DO NOT BUY SAMSUNG...POOR QUALITY...POOR CUSTOMER SERVICE

I am less then happy that I bought a samsung repp phone only 25 days ago and it turns itself off, randomly calls people, only texts when it wants to and to top it off now won't charge well on the plus side I guess real soon I won't have to worry about the other problems it will just DIE anyway. I have been back to walmart where I bought the phone and they told me it has been more then 15 days call the company I called us cellular (the company) who told me the warrenty was through samsung and now I can't even get anyone from samsung to listen to the problem talk about a runaround come on samsung BACK YOUR PRODUCTS!!!!

I will never buy another Samsung product again...as long as I live. Had a GE fridge that was made for them by Samsung..expensive kind w/the compressor on top. GE had to replace it with it's Monogram model after 2 mos of use. Both the refer and freezer compartments went out. My sister has been through at least 10 Samsung cell phones. They send her a new one and it craps out in a week or two. BUT THIS IS THE ONE THAT STICKS IN MY CRAW! Bought a 55" LCD Samsung HD t.v. Was moving into our new house so bought it about a month early...had to have time for Direct t.v. to hook it up, etc. 2 weeks past the 1yr warranty, the t.v. went out...even though we could PROVE that Direct t.v. had hooked it up 11 mos earlier. SAMSUNG WOULD NOT HONOR THE WARRANTY...EVEN CALLED THE CORPORATE OFFICE AND TALKED TO THE PRESIDENT'S SECRETARY WHO SAID THE PRESIDENT WOULD NOT REPAIR THE T.V. FOR FREE. Cost me just under $400. Now, 1 yr after I paid the $400, the t.v. is out again....waiting on the repair guy to come out and repair it again. I have an LG, a Phillips, and a Sony t.v. in the house. None have given any trouble except for the Samsung. DON'T BUY ANYTHING SAMSUNG!!

This is in reference to my recent problem with my Samsung LCD TV, model no. LN46C630K1FXZA. In October 2010 I made purchased the TV from HH Gregg in Charlotte, NC. In November 2011 it encountered a problem with the background picture strobing. After attempting to eliminate the problem by trying various things, I was forced to take it to Tate's TV repair shop in Rock Hill, SC. After running diagnostics, he stated that it was a Power Supply arching causing the background strobing. He purchased a Power Supply and replaced the old one. In June 2012 the TV strobing problem came back. I contacted the repair man and he stated the warranty had expired on the Power Supply Board. He also stated he could order another one and make the repairs, but the cost would be about the same as the original one. Rather than spending more money on the TV, I researched the internet and found many other people had encountered this problem. I also found a fix for the problem. Steps to repair model LN46C630 the jumper is JP852. 1. Remove back panel - 18 screws 2. Find the jumper on the power supply board (which is the one the power plugs into) on the upper left. DON'T TOUCH THE BOARD IN 'HOT' REGION. 3. With wire cutters, cut the jumper wire (JP852) on the motherboard, so that they no longer connect. 4. Reassemble I followed the same procedure and it resolved my problem. Samsung issued a bulletin for this problem in May 2012 that told repair technicians how to fix it. They used the same above procedure. One technician said that every size TV in this class of Samsung has the same design flaw and can be fixed like this. Just think of the many people who discarded their TVs or spent large amount of money for another power supply board (like me) when a simple fix could have resolved the problem. You really missed the boat on this one Samsung. Instead of seizing the opportunity to stand behind your quality product (and when it's working well, it REALLY is) you turned away and acted as if you'd never heard of the issue for this model. You should have issued the bulletin to the customers who bought TVs. I know you have my information because I registered my TV. Plus I get sales flyers in the form of email from Samsung. Samsung have showed how much they care about the people that made the decision in this competitive market to choose their product. The total cost of the repair was $359.81. I strongly feel that since this was a design flaw by Samsung Corp., the company should reimburse me for expenses. I have always purchased Samsung Products in the past and was very satisfied with the quality of the products. But, I can safely say that the quality of this product is unsatisfactory. If nothing can be done to satisfy my request, I will be forced to never purchase Samsung Products again. Perhaps Sharp, Panasonic or Toshiba will be my choice next time around when it comes to spending another $800-$1000 on a TV. Also, I will tell all my friends and relatives about my experience and encourage them to not buy Samsung Products. Jim Brandon 4051 Forest Brook Drive Edgemoor, SC 39712 803 327-8274

I WILL FILE THE SUIT PAPERS.. IF INTERESTED IN CLASS ACTION SUITE PLEASE SHOOT ME AN EMAIL AND I WILL INCLUDE YOUR NAMES IN FILLING...i,M FROM CONNECTICUT, SO I WILL FILE FEDERAL IF NEED BE. nOT ASKING FOR ANYMONEY, JUST YOUR HELP IN EXPLAINING YOUR ISSUE. MINE IS WITH A CELL PHONE, BUT IT DOESN'T MATTER WHICH IT ALL FALLS UNDER THEIR CUSTOMER SERVICE, AND WARRENTY THAT IS NOT UP-HELD.....

Samsung does not stand behind their products and would never buy a Samsung ever again. A $900.00 two and a 1/2 year LED tv crapped out, goes on and off without staying on, just clicks. This is a campacitor problem that Samsung is aware of but because my TV is 6 months out of warranty I am out of luck. Hello? A recall!!! I am going to fix it myself (you tube - fixing campacitor problem with samsung tv). I have no faith in their products anymore, no customer service at all!! I am also going to contact the Better Business Bureau to make sure they are aware of this issue and see if I can get in on any class action lawsuits.

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