415 Reviews For Samsung Headquarters & Corporate Office

I can't give you a rating other that F-. Your customer service has been the worst I have ever seen and yet you are still in business! We purchased all new Samsung appliances for our renovated kitchen and purchased a extended warranty in January 2012. Our refrigerator/freezor has had to be repaired once and the second time it was declared unrepairable by a certified Samsung Tech rom Appliance + in Gastonia,NC.This was over a week ago! I have lost food again plus the rug that was in front of the appliance is stained with water spots! I have repeatedly called your customer service center in South Carolina. I have been inconvenienced and am furious with the whole situation! You do not seem to care! We purchased these appliances from HHGregg in Gastonia, NC. They had no problem taking our check in full for the items. After that, they continue to say it is Samsung's problem. I am putting this problem on Face Book and also advising my friends of the poor service you have. I suggest you get JDPower and Associates to give the whole organization a clinic on customer satisfaction. You certainly don't know how to even give "good" service much less exceeding expectations of the customer!! Sondra Katzenstein

I would give less than 1 star...I bought an expensive front load washer and in only three years it was rusting and they won't do crap about it. They said that it was due to moisture...NO SHIT IT'S A WASHING MACHINE. DON'T EVER BUY THEIR PRODUCTS....THEY SUCK....

Had a sever isssus with my TV. Broke suddenly after only a year of purchase. Bought it when it first came out. Sent a technician to my house 3 times, all 3 times with refurbished broken damage units. TV is more messed up then ever. Still waiting for my refund and they take 5%!!! They don't even give you full refund. I deserved that after they broke my tv 4 times! Customer service is beyond horrible !!!!!!!!! Called for 2 months straight this issue is still going on !!!! Will never buy ANYTHING from Samsung ever again !!!!!! Horrible company, business and people working for them. Do your homework before you purchase anything from this company. I will never again!!

Samsung has terrible customer support. I purchased a dryer for $850 and eat sestoys clothes due to a defective dryer lint trap. All of my tank tops, bras, etc. are getting stuck in the lint trap and getting destroyed!!! I tried to get the part replaced and they are completely unwilling to help. I WILL NEVER PURCHASE SAMSUNG AGAIN!!!

I bought a 42" Samsung projection tv in 2007 for $900. I have only been able to enjoy watching this tv for approx a year during the past 5 years because it keeps going out. wtf are you making such inferior products for Samsung, you should be ashamed. I have a 13", 20 year old jvc tv that's still working! Phil j., Los Angeles

I am so disapointed with samsung becauce I thought they had such high quality of product. We were watching TV and heard something and when I got up My microwave door was open. We called repair man ,$75. to come out $125. to test and see what was wrong, then probally replace the whole door.. Having a smart husband that I do, he took the door apart and the little piece that that held the spring had broken, mind you this little piece is a thin piece of plastic that works every time the door is open. Any nitwit would know it will not take to many times for this to break. We went on computer and bought the part for $1.38 shipping $5.95 tax .52 total price $7.85 I do love my microwave and it works well but I am giving Samsung 1 star just because of the poor quality of workmanship, me I donot know to much about repair I know you cannot use a tiny piece of plastic to hold a sping. I tried to get in touch the company to tell them of this but was not able to find any , so I hope they get this and respond to me. thank you

Bought an over the range microwave oven, after 4 visits it is still not working. I asked for a replacement, and they denied my request. I will admit that they are easy to contact, and get back to me in a reasonable amount of time, but they have no concept of the inconvenience they make their customers endure. This will be visit #5 to attempt repair. I'm very frustrated that I have to leave work each time to meet an incompetent Samsung repairman at my house.

This is one of the worst companies that I have ever dealt with. I have called the company numerous times and they are constantly connecting me to a voicemail. The company keep saying that I will just have to keep calling back yet I am stuck with a 50" TV that isn't even 2 years old that is not working. The TV keeps clicking on and off by itself. I am so frustrated that this has happened and I refuse to foot the bill for this faulty product. PLEASE DO NOT BUY FROM SAMSUNG!!!!!!!!!!!!!!!!!!!!!!

samsung galaxy s 4g, without a doudt the worse cell phone out there, had the phone a month and am returning to costco, bluetooth problems along with ringtone issues, won't buy another samsung product ever, clearly a choice this company makes, send out infior products then let your support team take the heat this will catch up with them in time,you can't escape this

Bought my mom a Samsung fridge as a gift. She's now mopping up water twice a day that is collecting beneath the two crispers inside!!! It's an expensive french door model. Repairman says it's defective!!!! Samsumg knows it!!!! He'll need to come out every couple of months at $100 to defrost it. There is no repair kit or repair option yet from Samsung. The issue is the "defrost drain is freezing over". I will get some answers or drop this thing at corporates front door!!!

Bought an air conditioner in March of 2011. It stopped working in Sept 2011. Called Samsung who told me yes it is under warrenty. Well that didnt matter to them because they sent me on a goose chase that went into late fall. I was told to call back in spring of 2012. Against my better judgement I called back and was told yes we can schedule someone (that was after 6 calls). I get a number to call and was then told this unit, which I paid 500.00 for, was discontinued and that I could get 100.00 towards another unit. Unfair. Such poor service. Although I thought they had other good products I will not purchase any product from them. I jsut recently bought a large screen television. The salesman advised I could get a Samsung at a better price than I would have for my Sony. No thanks.....I will go with quality and integrity or lies and a company that doesnt stand behind their products.

Both my daughters and I bought Samsung TV's thinking they would give us trouble free service for a long time. All three of the TV's on/off switch quit working. I'm still trying to get mine resolved after several phone calls. Today I got a new Ticket number. I don't know why the old ticket number didn't work anymore. We don't have a repair service where I live to come and look at our TV's. This is the second time now that Samsung will call around to find someone and will get told the same thing. This is the worst company I have dealt with. All three of us will not buy anything with Samsung name on it.

Samsung products are pathetic. If anything goes wrong, u r left upto urself as the service team is really deaf and dumb. I believe even chinese products are much reliable then samsung ones...

It is the worse piece of junk and rots my fruit all the time. I have had 4 different repairmen out who said it was a piece of junk. CAT said oh they all have some little flaw. Was told to unfreeze it for f48 hours and of course food perished and plus all the work. Like the frig from long ago unfreeze but at least it didn't rot all the food.

I have a samsung galaxy tablet that I have sent back 5 times so far. It is a $350 paper weight.

If I could give Samsung appliances a negative rating I would! We redid our kitchen at our lake home and installed all Samsung appliances! JUNK! First part if the basket in the freezer did not fit, next the selection controls on the dishwasher washed off with soap and water, the oven racks slide off the tracks(very very dangerous) . We purchased all from Lowe's and evevn purchased the extended warranty so after Samsung would never respond to my complaints I went back to Lowe's and they said I had to go through Samsung! Our appliances were only 1month old? And we wonder why America is in such trouble! I will NEVER buy anything Samsung and will discourage all not to purchase Samsung! Bad unreliable company!

WOW this is voted as the THIRD (3rd!) WORST COMPANY..IN THE WORLD..not just the US..i am talking in the entire WORLD! (google it! its true) AND believe me when i say that is FOR A REASON! I bought a Samsung Galaxy s2, and it has been only 4 months since i bought it- i had freezing issues almost immediately. it only got worse from there, all the way to the point where my phone was unable to receive any service at all- it was incapable of sending/receiving texts, and same with calls. I contacted Samsung, having known they come with a 1 year warranty (provided it is defective phone, not a user-caused issue)..Well i should have known that they'd somehow find fault to be mine, not that it was defective. I got an email saying it was repaired- i was SO excited and happy! I got it back, it was exactly the same! Despite the email and paper saying it was repaired, i called them and they confirmed they did nothing, that it was "beyond economic repair" and had WATER DAMAGE! Not only did i have a case on it so that would make liquid impossible to get in, but i also had it looked at (there is, on all phones and phone batteries) a white strip or sticker of sorts that becomes pink (or red, depending on how much contact it had with a liquid) and it is the main (and usually ONLY) way to tell if there was any liquid damage or contact- mine is PERFECTLY WHITE! i contacted them again about this and they pretty much told me i was wrong, and more or less "too bad"..so now, on a phone that was purely defective AND has a warranty for another 7 months, i instead have to replace my 600$ phone out of pocket! WOW, this company is a pure scam!

Samsung doesnt answer their phone at corporate headquarters,their TV have a good quality picture but their customer relations employees are to busy sucking down Kimpshie and shiting on the sidewalk to answer the phone.

So frustrated about an issue with a Samsung Bluetooth (HM6450) that fell apart on my first use and was with the run around I got from their C/S department. After reading all the above posts on more expensive items, I'm somewhat glad that my first encounter with a Samsung product was for a miniscule product /amount. Another brand to cross off my list! Not as upset now but I feel for all you people. Good Luck.

The refrigerator keeps freezing up. The repair man says he will keep unfreezing it until the warranty runs out and then I am on my own. the company does not care.

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