Samsung Corporate Office & Headquarters

I would never buy any major appliances from this company. It seems that Samsung doesn’t care about lousy support. Support company selected by Samsung sends technicians who are not able to fix simple problems who disappear shortly after and never call back. Customer support center never link their tickets with third party companies tickets and their service company doesn’t have even voice mail… You have to call customer support center and obtain another ticket number.. Do you expect to get a good service after all? I wanted to buy 55 LED TV, but I will think twice before I make this decision. Alex

I purchased a samsung home theater system and have had numerous problems with it. Evertime I call samsung customer support they blame me needing a firmware update for my unit. After months and months of firmwares arguing and fighting with them they finally took my player in to repair the problem. They were nice enough to pay for the service right? Until they fixed one problem and sent it back with another...now they are calling it anout of pocket expense and don't want to own up to fixing the problem they initially caused! This was my 2nd home theater system that I bought off of samsung and I won't be purchasing anything else unless this matter gets handled! The lady I talked to refused to help me and so didn't samsung!

Hello We purchased a 50" Samsung Plasma Television through HHGregg in January 2010. The sale also "threw in" a Blu Ray Wireless Home Theater System, 5.1 VH. At the time of purchase, we had no intention of buying a television as large as we did nor did we plan on spending that much money, but we were told what a fantastic deal we'd be getting by the salesman. The salesman did not tell us that we needed to buy the Wireless Receiving Module, SWA-4000 immediately.Since we had spent much more than we originally planned, we did not buy the wireless module right away. Now 8 months later, we decided to go back to HHGregg to buy the Wireless Receiving Module, so we could get the full benefit of our system. We were sold the SWA-5000 by the salesperson, who told us it would fit our model, even though my husband pointed out the owners manual stated the unit was SWA-4000. We went home, of course it didn't fit, there in lies our dilema. HHGregg does not have the SWA-4000 in stock, nor does any other store we've checked with. We've checked on-line found units that run $400 or more. We are very unhappy with both HHGregg and Samsung. We were considering purchasing a 28 cu ft Samsung Stainless Steel French Door Refridgerator, from HHGregg but have now re-thought our decision. Not only will this be a loss for HHGregg but also for Samsung unless someone decides to step up to the plate and help us in this matter. What I am asking of you, Customer Service for a major corporation is to do the right thing and send us the SWA-4000. We paid $125 for the SWA-5000 and would be willing to pay $125 for the SWA-4000. I'm not being unreasonable in asking to pay what I had paid for the wrong unit. Your response to this matter will be greatly appeciated. Thank you Urmila Hovis, currently a dissatisfied customer of Samsung email address: uhovis@cfl.rr.c