415 Reviews For Samsung Headquarters & Corporate Office

I purchased a Samsung refrigerator model # RF4287HABP. Our kitchen was remodeled around this refrigerator. Our cabinets were built around the refrigerator. I have had to make 5 exchanges on this refrigerator due to many problems regarding the front panel not working. The refrigerator will turn off on its own, and then turn on again, or the panel will not respond to pushing any of the features such as ice on/off, child lock, cubed/crushed ice etc. I stuck with this model and believed Samsung was a reputable company. I do not feel this way any longer. They sent a company called Video Tech to my house to fix the front panel once again. When the technician came to my house he received a bulletin from Samsung stating their were issues with the front panel. He rewired the entire front panel, and the refrigerator seemed to work fine for a few weeks. When the panel started not responding once again, I called Video Tech and they were going to send a senior tech to my house to resolve the problem and have him install a new front panel. When the tech (Mark) arrived, he installed the new panel, and my refrigerator went into demo mode. He called his main office to get guidance on how to get out of demo mode. He was not able to resolve the problem with their guidance. He deemed my refrigerator not repairable. I asked him to call Samsung and he said " I am not here to rally for Samsung, I work for Video Tech". I then proceeded to call Samsung while the technician was standing in my kitchen. When Samsung started speaking to me about deeming a refrigerator unrepairable, I thought it best to hand over the phone to the technician. The technician was told what to do, and then handed the phone back to me. He left my house with my refrigerator on demo mode, and Samsung stated he needed to submit a 7000# to deem a refrigerator unrepairable. I told Samsung I knew nothing about this, and that I was concerned I was going to lose all my food in the refrigerator for a second time. They advised me to call Video Tech, and tell them the tech needs to submit a 7000# for an exchange. When I spoke to the owner of Video Tech he stated the technician that came to my house never deemed my refrigerator unrepairable and that it must be the main panel that does not work. He also stated his company can NEVER DEEM A SAMSUNG PRODUCT UNREPAIRABLE , and he can NEVER ISSUE A 7000#. HE SAID ONLY SAMSUNG CAN ISSUE A 7000# FOR AN EXCHANGE OR REFUND. I had NO SUPPORT from SAMSUNG OR VIDEO TECH, and my refrigerator stopped working because the technician left my house after putting my refrigerator in demo mode. Later on I discovered the video tech technician did not push the front panel in all the way. I was desperately trying to get the refrigerator to turn on so I wouldn't have food loss. I called Video Tech when I discovered their mistake, because I needed instructions on how to get out of demo mode so my refrigerator and freezer would work. It is now 1:05 the following afternoon, they still have not responded to the message I left last night. I called Samsung at 11:50 p.m. last night to get some guidance on how to get out of demo mode and I was hung up on. When I called back the office was closed. I stayed up until 4 a.m. writing an email to the President of Samsung, and have not received a response and it is now 1:30 the following afternoon. I tried calling Samsung this morning for help and someone picked up the phone, but never acknowledged me and never spoke to me. I called back and explained the whole situation and everything I had been through. SAMSUNG TOLD ME SINCE MY REFRIGERATOR WAS IN DEMO MODE THERE WAS NOTHING THEY COULD DO FOR ME. WHEN I TRIED TO TELL THEM VIDEO TECH SENT A TECHNICIAN OUT THAT CAUSED THIS TO HAPPEN - THEY DIDN'T CARE. VIDEO TECH TOLD THEM THE MAIN BOARD NEEDS TO BE REPLACED, BUT THAT IS A LIE. THE TECHNICIAN FAILED TO PUSH THE FRONT PANEL HE REPLACED IN FAR ENOUGH, AND LEFT MY REFRIGERATOR IN A DEMO MODE WHICH CAUSED MY REFRIGERATOR TO TURN OFF. NO ONE WILL TAKE RESPONSIBILITY OR HELP ME. I THOUGHT SAMSUNG WAS A REPUTABLE COMPANY, BUT THEY ARE DISHONEST AND UNPROFESSIONAL. THEY DON'T CARE ABOUT THEIR CONSUMERS AT ALL. THE COMPANY THEY SENT TO MY HOUSE SENDS TECHNICIANS THAT HAVE NO EXPERIENCE OR ANY KNOWLEDGE OF SAMSUNG PRODUCTS. I WAS HUMILIATED AND TREATED TERRIBLY BY VIDEO TECH AND SAMSUNG. I HAVE LOST ALL MY FOOD TWO TIMES BY NO FAULT OF MY OWN. I WAS TREATED WITHOUT COMPASSION, CONCERN, RESPECT AND PROFESSIONALISM. IF THE PRESIDENT OF SAMSUNG DOES NOT CARE ABOUT HIS COPANY, NO ONE ELSE WILL.

hello.........i m rajender singh from faridabad.i wanta service center in n.i.t faridabad.so plz tell me obaut the prosses of samsang service center...... i am wating u r positive responss ....thank u

Bought a Samsung point and shoot digital camera a few years ago. The camera has been great, and I have no complaints about the product. But during a trip out west last year I lost my charging cord. I recently ordered one and was surprised to find that a replacement charging cord cost nearly half the original cost of the camera. I've tried in vain to express my disappointment to the corporation. You cannot locate the appropriate email address, and when I used one related to cameras, I received a response saying that they would forward to the right people. That's been weeks, and still no response. I intend to write to the CEO . . . not to complain about the cost of the replacement cord . . . but to complain about their apparent lack of concern for customer problems.

My Complaint #8443416871(registered on 17-Jun-12 [Sunday]) My 43"PLASMA power supply went off (not even a year old, still in waranty) its 9 days now still no information on the spare part availability, which as per their information was to fixed last thursday... Misery Continues...Escalated via all channels possible including the CEO link, No progress If this is the state of After Sales Service of SAMSUNG; leasons learnt...never buy a SAMSUNG product ever again...

your recent products are good infact the competition you brought to the world is great

Another dissatisfied consumer. I have had 2 samsung products to fail and received no support from Samsung. I purchased a samsung television over a year ago and it stopped working after a year (wouldn't turn on). Around the same time, I purchased an LG and Sony television for my kids both less expensive than mine but theirs are still working. Samsung stated that my warranty has expired. Also I purchased a samsung infuse phone as a Christmas gift 6 months ago and already there is a problem. The battery wont charge. Samsung has voided the warranty saying the problem is due to water damage but the phone was not exposed to water nor do the water indicators (on the phone and battery) reveal water damage. I predicted they would say this. The funny thing is, the phone still works when the battery is charged outside of the phone. I had the same exact problem with my iphone but when I took it to Apple they replaced it, so for now on I will stick with Apple when it comes to mobile phones. In closing I would like to add that I work at one of the big stores that sell TVs, tablets and appliances and I am very honest when asked about my recommendations. I don't hesitate to share my stories and advise consumers to stay away from Samsung products due to poor customer service and products. Please note that even the comments with 5 star ratings are dissatisfied with samsung products as well, it is apparent that they didn't realize that they needed to change the rating before they submitted.

I have never experienced like this b4, I have purchased Samsung refrigerator week later the ice machine doesnt work, Fine they replaced it, 4 months later computer is not working weell, Pc error, called the company they said technician will be there on monday between 8 to 12 pm, when \i called 12 pm where is the tech, they said that is a mistake, we dont have the part we have to order for you, these has been 3 weeks, They contacted me and said that your order is still backordered, we can send you a replacment, I didn't want Replacment because is 2nd floor and they will scratch my door somehow. Thay said ok we will keep continue with the service, 2 hour later receive an email my order is been councel.I have called them again for hours and hours over the phone, Thay gave me a repair center to contact, I called them few times no response, left few mesages no response,I dont know what to do with this horrible Service and those people are the worst to deal with, No respect and very very low quality customer service, I hope they will go for bankrupt dont deserve to be in the business,I never knew such a big name will have such a low quality pruduct and service,

I will never buy a Samsung product again. The microvwave I bought broke down three times in 18 months. I had to have two repairs by Samsung and when the appliance broke down a third time, Samsung would NOT admit that their microwave was defective! I called a total of eight times and was even given an incorrect address by two different people at Samsung for me to get in touch with Customer Service. I mailed a letter to Customer Service and I kept being told that "the letter was never received," only to find out today that I was given the wrong address! I asked what Customer Service did with the letter if it was supposed to go to Corporate Headquarters and the supervisor couldn't even give me an answer! They're all reading from the same script that only says "I'm sorry for your inconvenience, blah, blah, blah." I went to the Samsung official website and tried to call the 973-601-6000 number to reach Corporate Headquarters in New Jersey and even that IS NOT IN WORKING ORDER!! I am telling everyone not to buy Samsung products because Samsung does not stand behind their products and would not take repsonsibility for a defective product. I just had to go out and buy a new microwave; have been without one since May 26. I bought a GE and in the future, won't even buy Samsung electronics,nevermind a microwave or any other appliance.

as u read about there bad service, tell every one about them when the bucks stop then maybe heads will roll, i;m sure it will get there att; when sale slow down if u are going to spend your money go some where else.that s the word for today on samsung, now tell aleast 3 people today and 3 to morrow,the word will spred like fire,if they dont want to do right let them no and tell other to let them no dont buy from them,there problem is they think they have got to big,money hungry, your hard money

Dear Sir I have pleasure in informing you that with Mobil Samsung GT-S5230 I take the picture of Venus when crossing the sun on the sky of Addis Ababa, Ethiopia. I wonder the mobile camera of this apparatus for the reason of taking picture in 100 thousand kilometers away from the earth.. If your company needs this picture please contact me by the following email address solohouse@ymail.com Addis Ababa Ethiopia Mobile number +251911860068 I am the witiness for Samsung Mobile have the best camera and makes the best bicture Solomon

LED screen failed after 2.5 years. Customer service says "Sorry to hear that." Offers no help. SPent several days trying to resolve problem. No joy there. Refused to refer to higher level. Refused to give contact at corporate level. Samsung makes a fine product as long as you don't have a problem with it. Out of warranty? Yes. But a high-end LED screen should last a lot longer than 2-1/2 years. I replaced the TV which is unviewable, with a 55" Sony. Sorry Samsung!

I just received a call from a Samsung representative after complaining to online feedback. I found it troubling that they came up with yet another reason not to help me. I had originally sent my computer in because of keyboard problems. They found that there was water damage to the keyboard. I told them to fix the keyboard at my expense. I totally understood since it was my fault. They then informed me that there was also a problem with the charge port. The charge port was seperating from the motherboard. They were surprised it was still charging and working. I did not even have a clue there was a problem with the charge port. I was orginally told we could have fixed the charge port but because there was water damage the warranty is voided. I then began to complain from department to department. I finally after two days of being disconnected and unable to get a call through. I actually had to use another phone to get a call through. I think they had my number and was automatically disconnecting me when I called. I finally received a phone call back from a samsung representaive that had read my complaint online. After waiting a few days for the representaive to talk with someone then call me back I was told the charge port was cracked and they could not help me fix it. They were sorry and thanked me for my time. "OK Really"! Sincerely thanks for all your help customer service. I do understand you are only following Samsungs policy. Samsung looks for ways to protect Samsung NOT their customer.

samsung SUCKS woooooow just spent 64.41 min on phone with them trying to get a cell phone fixed or replaced. just found this site, and im less impressed with samsung. SEEMS TO ME IT MAY BE CLASS ACTION LAWSUTE TIME???

I HATE SAMSUNG and there stupid refridgerator. I will be selling my refridgerator as soon as it gets fixed. My refridgerator is not even a year old and the fan for the freezer is making noise. In order to have the fan replaced we have to defrost our whole refridgerator. Which means I have to find someplace to put all my freezer and fridge food. What am I suppose to do with all that food???? This is the third time someone has been out to fix our refridgerator. What a piece of crap. I tried calling Samsung corporate office and you can't even get a hold of anyone there. It's a busy signal......which means it is not the correct number or they had it disconnected. I will be selling my refridgerator.....I would rather take a loss of a couple hundred dollars then deal with Samsun products. What a crock. Very very dissatisfied with Samsung and will never buy another product from them.

I bought a 60 inch plasma TV for my son's birthday, no problem with the TV, but, with the company in which I bought it from. I went into the store in good faith to buy a TV, The salesman took us over to what they called, an open box sale, it was priced at 1,497.00, which I thought was a good deal, I told the salesman to hold it until my son could get there to see it. When my son got to the store he liked the TV, so I authorized the store to put it on my credit card, Well, I didn't get it at the price promised, but for 200.00 more, since I wasn't there, I didn't realize what had happened. I just returned from H H Greg, and they said it was because of Samsung, He said they would omly allow 15%. I am very angry, I bought the TV in good faith at thew price I was told. If something isn;t done about this, I am taking the TV back to the store I feel I have been taken advantage of, and I want what I was promised. I would appreciate a call. Paula 904- 200- 7039.

Hi guys, I have been victimised for buying a samsung galaxy s2. Here is the story. I bought a Samsung galaxy s2 from a shop in Bur Dubai. In spite of me repeatedly asking him if the phone has warranty from Eros Group the agent says yes it does have warranty from Eros. I ended up speaking with the sales agent from Eros just to reconfirm the the phone has eros warranty and I was told yes the phone has eros warranty. Now after few months when I wanted to update the OS to ICS 4, I was told at the samsung service centre in Al Barsha that this phone has only three months warranty. Apparently Eros group has two policies for its standard warranty. Some phones have 1 year warranty while others bought from local shop in Bur Dubai have 3 months warranty. This is something which neither the local shop, Eros Group or Samsung informed me. Also the phone contains the document about standard support from Eros but no mention about the tenor of the warranty. Hence guys pls pls be aware and make sure you ask the dealer whenever you buy your next samsung phone and check if it does have a Eros warranty then ASK them is it 3 months or 1 year warranty that you will get. Avoid being victimised as I feel I have been. This policy of 3 months / 1 year warranty is not published in any advertisements of Samsung, Eros Group or the local dealer. Simply very unprofessional.

My family and I was sitting on the couch watching the tv we bought not even a year old and a black line came across the tv. We got to looking at the tv and it had a crack in it, we have a 3 year warranty and we can not get any help from anyone at samsung. Samsung is a JOKE. They said it was physical damage but it is on the wall and nobody touched the tv. The black line and the crack just came up. SAMSUNG SUCKS NEVER BUY SAMSUNG.

To make a long story short Samsung customer service was a dead end "We're sorry mam" and would not help me or direct me to someone who could help me. Went back to Wal-Mart where I purchased my Samsung Notebook and filled them in on Samsung's "sorry mam story" and received an apology for Samsung's poor customer service. Wal-Mart was disappointed with how my service problem was handled since my computer was only 5 months old. Wal-Mart gave me a fair discount toward a new purchase. I decided on a HP notebook in place of the Samsung. What a difference much better system. I think I paid thirty dollars more but beleive me it was worth it. I think I am over the whole Samsung anything for the rest of my days. Well Samsung you have lost my business and I plan to keep sharing my story. The Wal-Mart by me will not be suggesting your products as one of their better products to purchase. They will be recommending Dell or Hp for a notebooks when asked which product is better.

Good luck with customer service, Samsung has the worst representation of any dealer we have ever dealt with. Bought two refrigerators, apon delivery we noticed the freezer door insulation was protruding out due to a tear in the plastic shell, contacting Samsung get one no where. Samsung gives you the run around when it comes to customer service. THE WORST COMPANY TO DEAL WITH A PROBLEM!!! If I had seen reviews on this page regarding their customer service, we would have bought a kitchen aid instead. DO NOT BUY ANYTHING SAMSUNG, if it breaks good luck getting it fixed or replaced!!!

Helo i have been using portable harddisk and lately it is giving me a hard problem ..... and i cant acess to it. SAMSUNG HM500JI ATA Device Manufacturer SAMSUNG Business Unit/Brand Mobile Model Capacity For This Specific Drive 500GB Heads 16 Cylinders 16383 SATA type SATA-II 3.0Gb/s Device type Fixed ATA Standard ATA8-ACS LBA Size 48-bit LBA Power On Count 2413 times Power On Time 10.4 days Features S.M.A.R.T., APM, AAM, NCQ Transfer Mode SATA II Interface SATA Capacity 488GB Real size 500,107,862,016 bytes RAID Type None S.M.A.R.T 01 Read Error Rate 001 (001 worst) Data 00000171CF 02 Throughput Performance 252 (252) Data 0000000000 03 Spin-Up Time 089 (089) Data 0000000D16 04 Start/Stop Count 098 (098) Data 0000000983 05 Reallocated Sectors Count 252 (252) Data 0000000000 07 Seek Error Rate 252 (252) Data 0000000000 08 Seek Time Performance 252 (252) Data 0000000000 09 Power-On Hours (POH) 100 (100) Data 00000000F9 0A Spin Retry Count 252 (252) Data 0000000000 0B Recalibration Retries 100 (100) Data 000000018F 0C Device Power Cycle Count 098 (098) Data 000000096D BF G-sense error rate 100 (100) Data 0000000040 C0 Power-off Retract Count 252 (252) Data 0000000000 C2 Temperature 064 (052) Data 00000C0023 C3 Hardware ECC Recovered 100 (100) Data 0000000000 C4 Reallocation Event Count 252 (252) Data 0000000000 C5 Current Pending Sector Count 006 (006) Data 0000000AAF C6 Uncorrectable Sector Count 252 (252) Data 0000000000 C7 UltraDMA CRC Error Count 097 (097) Data 00000006A0 C8 Write Error Rate / Multi-Zone Error Rate 100 (100) Data 0000000DB5 DF Load/Unload Retry Count 100 (100) Data 000000018F E1 Load/Unload Cycle Count 070 (070) Data 000004B0F4 Temperature 41 °C Temperature Range ok (less than 50 °C) Status Good Partition 0 Partition ID Disk #1, Partition #0 Disk Letter G: Size 0MB Used Space 0MB (100%) Free Space 0MB (0%)

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