Sally Beauty Holdings, Inc Corporate Office & Headquarters

I had an exchange and was cheated out of the full price of my first product I returned. Sally's does not give you the sales tax you paid on a returned item. You forfeit that money and have to pay the tax on the new exchanged item. I asked about it and the lady thought it was funny and said you sure do loose money when you exchange. That was so FUNNY to her. She enjoyed it so much. I will be calling the local news station and see if it really is something a company can get away with. I hope I have the last laugh.

I have been shopping at Sally's for more than 10 years, if it were not for the beauty items I need I would not go in to Sally's, I often wonder why I really even continue to do so with the poor service I receive. I go to several Sally's in the West Albuquerque, and Rio Rancho area of NM. The sales associates are very rude and very unprofessional often using profanity in the store, and making fun of customers who ask questions once they have left the stores. There are two very very rude and unprofessional Managers in the Rio Rancho stores that need to be fired or retrained in courtesy and working with the public. The teenage employee's know very little about the beauty industry as a whole, and the majority of the produces sold by Sally's. I am appalled at the quality of service that is not being addressed. I was even mistreated in front of a District Manager, and he said nothing to correct her attitude or actions. Several employees have mistreated elderly women that I have witnessed. One of these days people are going to get enough of this treatment or one of these employees is going to cross the line and Sally's is going to have lawsuits to deal with. It is apparent you care only for the All Mighty Dollar and not the overall satisfaction of the customers experience. I intend to shop online from now on and that WILL NOT include Sally's Beauty Supply. Sincerely, Mrs. Butler NM