35 Reviews For Sally Beauty Holdings, Inc Headquarters & Corporate Office

horrible customer service

I hate it when i have to go to sallys in Logan, Ut. The store is never front and faced... the girls including the store manager are always sitting in back talking. When I'm ready to be waited on i feel like i am bothering them.

management

Siloam Springs, AR I've never dealt with anyone so unprofessional and ignorant as a manager. I feel it unfair that she sits on her butt all day and doesn't know what she is doing. I have trained every single person in that store and have been belittled by our new manager. Needless to say after contacting HR our district manager and vice president have not done anything to fix this problem with being harassed every day!

average everyday person

Went into the Newport Hwy store in Spokane. Very uncomfortable because counter person had such a rude demeanor. Finally decided to shop elsewhere even though the store had what we needed.

Horrible store exprience

My Daughter and I enterd, Sally store today, the employee's didn't even greet us with a smile, they look like a bunch of unhappy camper's. The manager was very unprofessional and rude to me, on how to return a product that I had purchase there, basically she gave the wrong information and told me that I had to call the extened warrenty office in oder to return the product,

rude accused of stealing when innocet

My grandmother, my sister, and her two friends and I were in sallys in Denver co and we walked in and was greeted so rudely " were closing in 15 minutes." We decided not to purchase anything and left and went to the store next door. My grandmother and sister were in line when two of the sallys workers aproached them and accusing us of stealing. They came in got me in the other isle and told us what wad going on they were saying we caught a shop lifter and was arrested for a 3 dollar item. We went back to sallys and manager said she was on the phone with the cops they were rude to and laughing and snotty towards us. We waited half hour for the cops willing to let them search us and the vehicle and they never showed up.. needless to say we called corporate and still nothing has been done

Language

I find it very disrespectful of the sales help to converse among themselves in a foreigh language when there are customers in the store. There were no customers in the store just me and found this insulting, if they live in America, speak English!

Just wrote to you

Are you kidding me. Just read another complaint that dealt with return receipts and refunds. This must be your little scam for getting rid of your employees of color. Doesn't make them a thief. By the way I am white and I see the racism so it must be pretty bad. You are crazy. You can't get away with this and you won't.

nail polish

I work at a beauty school in Dalton GA. We didn't get our donation of nail polish which is very much appreciated because I saw the store manager selling it at the flea market!!!! I am sure she kept the money or got another tattoo with it!!!! Just making this known.

manager sells Sally products at flea market

I am a beauty school employee in Dalton Ga we were supposed to receive a donation of nail polishes as we usually do due to discontinued colors. When I inquired about the donation I was told we would not be getting a donation. The following weekend I saw the store manager selling the nail polish at the flea market. It was a brand that can only be purchased at Sally Beauty Supply and some even had the store sales sticker. I was very disappointed and shocked!! Do you allow your employees to do this?

Mwc store okla

Very unhappy with the way we are treated when we want to buy 100 human hair we have to ask rude employees to get the hair from the back it's not even out in the store for display only the sample and than the hair is different from the sample does not feel the same I will only buy from the store at 240 and penn with Margo she is the nicest employee and friendly store in okla you need to close or clean up the Midwest city store

customer service

The store in Arnold, MO desperately needs help with their customer service. My kids and I went in the store on Saturday to pick up some color for my daughters hair and a few other items. My son and my daughter's boyfriend were smelling shampoos and lotions. My daughter and her best friend were looking at nail polishes and then the hair color. I have spent a lot of money in Sally's over the last 14 years and was preparing to spend around $50 this day. When we went up to the counter to pay, we were greeted with 2 Arnold policemen, asked if we were stealing anything, were searched and questioned at length. I will never again subject myself or anyone I know to the customer service they provided to me that day. I am a licensed cosmetologist and I know a lot of area stylist, needless to say, so they word WILL get out about this. Be prepared Arnold store!!! No stylist I know, nor client of mine will be shopping in your store anytime soon!! I would give them a negative 5 stars, but you have to atleast select one!

Store 7111 W. Alameda Ave Unit T Lakewood Colorado 80226

THEY SUCK AND THEIR CUSTOMER SERVICE IS THE WORSE!! OF ANY STORE I HAVE BEEN INTO! 02/27/13 Went in to look at a product... not one person said welcome to Sally's or did I have someone say can I assist you with something... Nope but there was a young lady so busy that she was forced to be on her cell phone texting. One other time...2012, went in to do a return and the ladies were so rude and I asked for a manager and lady says "i AM A MANAGER"

Motion relaxer

I went to the sally store in hollywood florida off of hollywood blvd this am to purchase some relaxer, the store appear as though they where restocking the shelves. The relaxer i needed which is the big gallons had a price of $5:99 on it. i knew it cant be because small relaxers were $5:49. I took the product to the register where the manger was. Ask her what the price was , she told me she was unable to tell me the price without a sallys card and she refused to tell me the price of the product without presenting my sallys card. i was so annoyed i left the store with my money in my pocket and hopped right on over to Cvs where the stupid people where not in sight. Damn idiots

Awful Manager

I was in your store in Fort Dodge, Iowa and heard the Manager belittling an employee I found this so distastful that I will never go there again.

just don't see colored women working at Sallys nor other

'Ve been in Fortworth for a decade. Never seen. A black woman, nor Asian, nor any other race, besides white, Hispanic. Wow, Sallys' need to close, y'all still shop there. Stop it. If u stop spending all that cash there, they a slow down and understand customers. They only respect white woman. Sallys was my favorite store as a child, now I understand respecting customers always wins. Peace

Stop complaining on this and other pages related to Sallys marketing. Hit Sallys where it hurt, stop buying from there store (Walmart sells some of the same products)and take your complaints to FaceBook & Tweeter...then watch how Sallys response.

I went to Sallys store in eddy stone, Pa To purchase. Qauntum shampoo and Conditioner , gallon size. Bogo , I encountered rude and arogant sales People who rushed me as i was trying To. Complete my purchase , i have difficulty Walking and am disabled and explained that To the sales people, just the lifting of the gallon Bottle caused me great pain as i was trying To they kept insisting i check out , even though I was trying to walk as they continue to badger Me as i was trying to get to the register,they gave Me no help with gallon bottles to carry them to the Counter , all and all by rushing me i discovered When i got home i had purchased 2. Gallon Bottles of conditioner. Not what i went in for I wanted. 1 gallon of shampoo 1 gallon of conditioner The clerk was no help at all, didnt. Pay attention that There 2 gallons of conditioner which i didnt want. Customer service was the worse ive ever experienef in All the yrs ive been, A professional and a customer of Sallys. Donna addario Your emplyees need an inservice about disabled peope , And learning manners dealing with the public G

It's amazing how store 501 /235 are related to each other and you have an aunt teaching her niece training and running the store where she the aunt hired her then gets a store out of it and becomes manger!!!!! wow goes to show how much mangers pay attention to the HAND BOOK !!!!!!!!!! nice going shedran and pam !!!

Really, I give the Lakeland, Florida store zero stars but that was not an option. Judging from all the postings, Sally's Company needs to train their employees on how to handle customer refunds and train them on the customers' legal rights. Never again will I nor my daughter shop at any Sallys. We go in to make a shampoo purchase and the cashier (lacking style but that's beside the point) gets her register jammed, the receipt will not print. After banging on it, she decides to call the corporate office for help and no one answers. Finally, after fifteen minutes I ask for our $20 bill back, I decided not to wait nor make any purchase. She quickly (I mean VERY quickly) grabs it and puts it in the drawer and shuts it, knowing she will not be able to open it again. She literally hollers for her manager and she comes to ring up other customers and I ask why can't they just pull $20 out of the other register so I can be on my way. That would be too simple and accomodating to the customer. Instead, they hold me there while the manager goes through the process of entering every sale in the other register made thus far that morning so that she can find my two items. Does not make sense to me either but finally I get my $20.11 returned. Of course she hands me the most worn out $20 bill she can find in the register. Nevertheless, I get my refund and the manager has the nerve to call me back in to sign for the cash, after already waiting twenty-five minutes. Oh the cashier who did the initial transaction, she rudely responded to me when I told her I would call the cops if I did not get my money, by saying, "We're not detaining you, right there's the door, you can leave anytime!" like I was going to leave without my money. Smart-mouthing is a characteristic of immaturity. Does Sally's really want unethical and immoral cashiers handling customer disputes???? I would like to appeal to the Corporate Office to view the surveillance tape and view the cashier's actions when I asked that my money be returned. Incident happended between 12:00 p.m. and 1:00 p.m. Sunday 9/2/12.

I have thought about this "exploitation" of the snutedt mentioned above. My opinion, as of now, is that it would depend on the situation. I think that if the methodology and goal of the teacher as well as the snutedt were clearly stated and understood by the snutedts beforehand, if there were other avenues of learning English which were similar in accessibility, if children were not taught (the only possible exception I could think of is if the parents were directly involved and completely understood the teaching methodology and goals.) and absolutely no coercion or pressure were used (i.e."I'll teach you English if you stay for my religious study after wards. I'll teach you English if you go to my religious group. I'll allow you into the advanced course if you go to my religious group. Now that you've heard the message won't you please accept it now... etc.)These people are by no means stupid or gullible; we're not talking about brainwashing here; no one is being tricked into anything or pressured to accept any kind of position. These are rational intelligent adults who are perfectly capable of benefiting from the English instruction and judging the merits, or demerits, of a presentation of ideas that may be a part of the instruction. If everything is clear and above board, no coercion or pressure is used, and it is in an environment where other means of studying English are, more or less, equally accessible then I don't see this as crossing any kind of ethical line.

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