Sally Beauty Holdings, Inc Corporate Office | Headquarters Contact Phone Number & Address

Mrs. S.

4/27/12

I was a loyal customer to the Sallys in Powder Springs, GA. No more! I have seen how the district manager and other caucasion employees treat the only 2 minorities. They have actually stated they wanted to get the black manager out. Well I will be contacting the NAACP! This is not going to happen. How can we be so racists in a world today. I have also seen how they planned to get the new minority employee fired by trying to pin a transaction on her. When in fact the other girl who was her seniority gave her permission to do a return without a receipt when. They were just trying to get her in trouble. No longer will I buy my products from Sallys. I will go to the chinese shops!

eve lee

3/30/12

Racest, Racest, Racest!!!!!!!!!!!
Racest Racest, Racest!!!

I was a loyal costomer with Sally's for 10 to 15 years, a card holder until today. You offer a product Kera Minerals, buy 3 items and get a free hand bag. Your store in Denver, Colo. 35th and Quebec, had only 2 of the 3 items in which I brought.
I went to another Sally's on Parker Rd. Denver maybe Aurora Colo. (it sets on the border line) to get the conditoner (3rd product), told the sales clerk about my sititon also suggesting to her to call the Quebec store to verify my story, they would have remember me. Your manger Kelly refused to call the store with no regards to Costmer Service.
Yes I'm a woman of color, sure that if I were white she would have call the Quebec store.
I will post this on Facebook to boycott your stores....too many other places offer better service and treat ALL women the same!!!!

You need to follow up on this!

jeannie

3/14/12

I am done with Sallys.....im so sick and tired of going into one on the day a special starts and leaving empty handed because they are OUT of the product before the end of the first day....I went to sally's to get my hair one (compared to wen shampoo) with my FREE volumizing leave in spray on the day the special started....i was there in the early afternoon....the girl told me they were out of it already...i asked her when they get their orders in and she said on mondays and it is put out by tuesday....i said.."but today is tuesday...and you dont have any more in the back to put out?" and she replied "our corporate only sends us like 3 of them...they were gone this morning...so when i got home i called another location to see if they had it and same thing....nope. we only had like 3 to put out...we wont have any until next week....what the hell sally's?????? if something is FREE with a purchase, dont cha think you should send your stores like A DOZEN or 2??? i called corporate to complain because this happens to me all of the time in that store....the rude girl on the other end kept repeating store polocies and the fine print on their adds that even say not all stores will even have these specials and quantities are limited....TO 3 ITEMS???????? hey sally's, you just lost a customer!!! with gas prices almost $4 a gallon, im not riding all over God's creation looking for something that should have been on your shelf to begin with!!!

Hilda Hutchins

2/18/12

I have purchased two Nail Genie Nail Machine to use at home. Both of them worked for a few months. I went back to the store and complained they said that there was nothing they could do because it was past the return dead line. So I purchased a second Nail Genie and I got home and it to broke. With the second one
the nozzle that holds the tips is plastic and it would not hold the tips. It was cracked and would not hold the tips.
it would not turn. With the first one the part that you hold to file your nails stop working, so I could not even interchange the parts. Now i am stuck with two Nail Genies and none of them works. I don't Know where Sall'y have these things made( I think China,) because the product is inferior. I have already spent close to $300.00 dollars on this Nail Genie.I don't know what to do about it.

violethutchins@yahoo.com

sherri f

11/27/11

After visiting the Sally's in Davie, FL, I was left w/ a very bad impression of your store! First of all I was never offered Sally card on any of the 3 occasions I shopped there. Second when I went to pay w/ an AMEX gift card, the girl was completely confused! She rudely said the register cannot support partial payments (the card had 15.00 on it and my purchase was 20.00 and change) I planned to pay the balance using cash. If that was truly the case - Sally's really needs a technical upgrade! Get with the times! But more importantly, the cashier and her back up bud were absolutely rude about it and could care less! They were shouting SKU #'s across the store to each other (very tacky)and were clearly more concerned w/ the fact that Pollo Tropical didnt give them a fork w/ their lunch order and how were they gonna eat bean & rice w/out a fork. Seriously! I was going to ask for a Sally's card, but at that point realized I'd probably never be back anyways. Pure lack of class! I won't even get into their appearance, but a clean, professional, kmowledgeable salesperson would definitely improve the image.

Sandy

10/26/11

Hello, I am going to attempt this, but after the experience I just had on the telephone with a representative from "customer service," I doubt this email will do any good at all. My first issue is that if you are going to refer someone to customer service, I would suggest you employ people who are able to provide just that, and not someone who can only repeatedly recite policy and nothing else. After all, there are two sides to every story and nobody is always right. Policy only goes so far, and if something isn't fair, there should be someone on the other end of the phone line who is equipped to discuss the matter.

Yesterday, I went into one of your stores in Clovis, CA, looking for hair extensions. I had to ask for help because they are under lock and key. The sales girl was very nice and helpful, but my concern was whether the hair extensions she was recommending were adequate to cover my full head of hair. I was not allowed to open the package and see for myself but I was told there were more than enough extensions, in fact there were two "free" extra sections. I will say that I was told at the time of purchase that there were no returns on hair extensions. Already though, this has trap written all over it. A person is not allowed to see what they are purchasing until they have already purchased it. Once I got home and opened the package, it was obvious these extensions were way too thin and would not work at all. I didn't put the extensions in my hair. I promptly and carefully put everything back in the package exactly the way it was when I opened it. "Opened" seems to be the key word here....not "used." My problem is that this is an impossible situation. The only way this purchase can be made to work would be if I purchased at least one more set of extensions, which would put me back another $112, which I cannot afford.

I tried to go back to the store, but I was very quickly shut down by an extremely firm salesperson (not the same girl from the day before.) When I called customer service, the representative just kept repeating that the policy is NO RETURNS whatsoever. As I tried to state my case, she spoke over me and just kept reciting the same thing over and over.

My hope is that someone from your company with the ability to see reason will read this and contact me. As I said earlier, after my earlier experience I doubt that will happen, but all I can do is try. I feel as though I have been robbed of my money and nobody will even attempt to help me. The bottom line is, I bought the extensions and I was told there were no returns, so I'm pretty much out of luck I guess. It just seems to me that this policy makes sense if the extensions had been used, but they have not. You can hide behind your policy if you so desire, but the message you are sending out is far more damaging to your company than if you were to simply be fair and allow a refund.

JC Terry

10/24/11

I went to your store in Menifee,CA and asked the Manager if she could stock a item for me because they only carry two (2) items of a line of that one product there because if she would I would not have to drive all the way to Temecula. She said no because there was no space for it but I could special order it, paying for it first, I understood the paying ,but prior to that I was told in that same store that they only stocked what they were sent.
You have a problem with these employees and I am sure that you stores will surely suffer.As they say the best advertising is by word of mouth and you can bet you will be getting plenty of free advertising for this store here in Menifee,CA

daughtersofjabez@yahoo.com ,Rev. Suzanne Wheeler

10/19/11

I need your help... My name is Rev. Suzanne Wheeler. My husband and I are missionaries in Mexico. I am helping women that have come out of an abused marriage or relationship. I am trying to teach them that they can make it but they have to learn how to work and to get a trade. I need supplies ,combs,brushes, sissor,blow dryers, curling iron, etc. We are starting a beauty school, training center for women.

This is where you come in.. Please, could you help me with a donation, right now I have 30 women signed up for the course and I don't have any supplies. Anything that you can do in this matter would be a blessing to me but more to the women in San Fernanado, Mexico.

Please contact me , we will be leaving Lampasas , Texas going back to San Fernanado, Mexico on the 28th of October. I am praying that you will help me.

You can contact me at my email

Thank you for you help

Rev Suzanne Wheeler
Daughters of Jabez/Ministry for Women
1006 E ave F
Lampasas, Texas 76550

daughtersofjabez@yahoo.cm

Valerie

7/16/11

Almost every time I go in to Sally's in Vancouver, WA, the attitude I've received from the employees is disgraceful. Just today, I witnessed two employees at the registers talking so snotty and disrespectfully to two other customers. I felt so badly for the customers. If there was another beauty supply store that I could buy from, with comparable prices, I would go there, as I'm sure others would, too. These people definitely need some customer service training.

Crystal

4/29/11

I had an exchange and was cheated out of the full price of my first product I returned. Sally's does not give you the sales tax you paid on a returned item. You forfeit that money and have to pay the tax on the new exchanged item. I asked about it and the lady thought it was funny and said you sure do loose money when you exchange. That was so FUNNY to her. She enjoyed it so much. I will be calling the local news station and see if it really is something a company can get away with. I hope I have the last laugh.

Mrs. Butler

1/23/11

I have been shopping at Sally's for more than 10 years, if it were not for the beauty items I need I would not go in to Sally's, I often wonder why I really even continue to do so with the poor service I receive. I go to several Sally's in the West Albuquerque, and Rio Rancho area of NM. The sales associates are very rude and very unprofessional often using profanity in the store, and making fun of customers who ask questions once they have left the stores. There are two very very rude and unprofessional Managers in the Rio Rancho stores that need to be fired or retrained in courtesy and working with the public. The teenage employee's know very little about the beauty industry as a whole, and the majority of the produces sold by Sally's. I am appalled at the quality of service that is not being addressed. I was even mistreated in front of a District Manager, and he said nothing to correct her attitude or actions. Several employees have mistreated elderly women that I have witnessed. One of these days people are going to get enough of this treatment or one of these employees is going to cross the line and Sally's is going to have lawsuits to deal with. It is apparent you care only for the All Mighty Dollar and not the overall satisfaction of the customers experience. I intend to shop online from now on and that WILL NOT include Sally's Beauty Supply.
Sincerely,
Mrs. Butler
NM