16 Reviews For Saks Fifth Avenue Headquarters & Corporate Office

No response to customer probem

I tried three times to call to file a complaint and get it resolved no one has called back.

Saks gets Sacked

The Saks store at the Riverside Square malls closed for several reasons. They changed their return policy to 3 months and the saleswomen were ALWAYS rude, mean an inattentive. I used to be a devoted Saks customer and now I go to Bloomingdales instead.

There is no excuse for having to pay to send a tangible gift card. Furthermore, there are promos for free shipping and/ or free mother's day shipping, BUT not on gift cards. There is no excuse for this lack of customer service. It will be the last time I send a gift card. From now on, I will send a check.

New store in Wauwatosa? WI horrible service when trying to find out information from management team... They don't know freaking anything!!!!!!!!!!! Very sarcastic and unhelpful


I would like to know who is in charge of the Chicago location, my Daughter is an employee and has been working in extreme conditions (almost no heat) at the store and with the extreme weather that has hit Chicago the store is still open. This really doesn't show you care about your employees at all! This place is very disappointing in many ways.

Terrible customer service!! I bought a bunch of items during their 'spend some get some' promotion. What a scam! When I went to use my card, it had $30 on it as opposed to $475 that I was owed. It took me 10 phone conversations over 10 days to finally get back the money that belonged to me!

incompetent web company

I purchased a pair of sandals for my wife over $300. The shipping was suppose to be free on orders over $150. Since the order was placed over the phone once I received the email confirmation I noticed a $17 shipping charge fee. I call back and the representative is sorry and promise to remove the $17 charge manually(what is that mean?). Meanwhile the shoes are too small for my wife and I return the package , I am using their return label and I am getting charged $9.95 which is fair. However they never credited me for the original $17 shipping fee, I spent over 1 hour in 4 different calls and still no credit. Totally incompetent costumers representatives. All I am thinking: this company is so cheap and trying to rip off people. They even told me in 2 different ocasions that the $17 credit was applied to my credit card???? ...It was not...stop lying to customers.. we are paying for your jobs

I received horrible service from the Atlanta, Ga. location in the Louis Vuitton handbag area! I will never return.

Very disappointed with the service at the Palm Beach Gardens Mall. Sales people with attitude and head of store not much better. Palm Beach Store and Boca store much better. Why? Better leadership and training needed at Palm Beach Gardens mall store. Susan Bravo

You've imrpessed us all with that posting!

hiya! laugh lines... yip, got them too, mmmmmm, steeoimms i mind, steeoimms not, depends on my 'forgiveness' level of the day... anyway, thanks for popping in my side. aaaand, i also just made it to 42, my bean's 12, a hooligan and the only one. twins, shooo, couldn't have been easy!

Please, help me all I want is an email address or phone number to call for the real corporate headquarters for Ralph lauren. Thank you.

My husband went into the plaza frontenac store in st louis, mo on december 24, 2010 and purchased a gucci cross body bag . it was not the purse i wanted however the sales rep suggested that he get it and i can return it at a later date without any problems.. however due to my schedule it took me a month or so to return it, when i went into the store i purchased a pair of jeans. i advised the sales rep that i also had a return. after i made the purchase. i handed the rep the guci purchase and the GIFT RECEIPT, as well as the ORIGINAL receipt. the sales re inspected the purse and said that it was fine the rcpt had been in my wallet since i rcvd the gift dec 24 2010. when she went to scan the rcpt it wouldnt scan because some of the number had rubbed off..she then called over her manager JULIA HARTMAN...julia asked was i returning the purse to purchase my jeans. I informed her that NO i was not my jeans were already paid for she then proceeded to say she cant return the purse because it was worn. i explained to JULIA that the purse has been in the original packaging and it has NEVER BEEN WORN.after calling security on me, insuinating that i carried the purse and returned it to purchase the jeans that i was trying to buy. after JULIA learned that the jeans were alreasy paid for she then took the purse downstairs to the gm DOUG MOSS and she said that the tags were not attached after i exlplained that the sales rep took them off and put them with the gift rcpt he said well julia said its worn>> i asked to speak with him and was told he was in a meeting after waiting for 2 hours i went back and he was still in a meeting. i left a mssge for him to call me i have yet to receive a call i spoke with 7 different saks reps/managers an no one has acknowledged my issue

The number listed above is NOT the correct number for Saks Corporate Headquarters. Call your local store.

I was in the Cincinnati Store a week ago and saw a dress that might work for a wedding I was going to. I asked a salesperson who often helps me, to hold it. A few days later, I decided I wanted the dress and tried to call the salesperson to confirm the size and ask her to charge it. I tried for TWO DAYS about an hour each day to call....NO ANSWER!! On Wednesday, I went to Saks and tried on the dress, decided I needed a different size and asked the salesperson to ship it 2nd day air because I needed it by Friday for a out of town wedding on Saturday. I also told her how frustrated I was because I had tried to call her for two days and would not have to pay the additional shipping charge for 2nd day shipping, if someone had answered the phone on Monday. She suggested I speak to the manager, Kevin Shipley, and ask to have the shipping fee waved. When I went to his office he was on the phone so I left a message with his assistant to have him call me. I never heard from him. In addition, I did not get the dress by Friday or Saturday. On Saturday, I again tried to call the Cincinnati Saks store and after SEVEN calls, I finally talked to someone, explained the situation and she told me Kevin would call me back. Today is Tuesday and I am still waiting for him to call. The dress finally arrived late Monday afternoon, obviously, too late to wear to the wedding. I hope that someone at the Corporate level of Saks Fifth Avenue will read this and ask Kevin Shipley to do a better job of managing the Cincinnati Store. I don't thik it's too much to ask as a customer to expect a department store to answer it's phones and for the manager to follow up with a complaint. Thank you, Karen

A young woman by the name of Munya who works at the Giorgio Armani counter in the Boston, Ma. store has been so rude to me on 5 separate occasions that I left the store without making the purchases I was after. Finally, yesterday, I was able to find another person to assist me with my purchases.(I went months without the items I needed~) Munya not only turns on her heel and walks away with her back to me when I am in mid-sentence, she immediately runs to the mirror either to pick at something on her face or to just stand in front of the mirror, gazing at her image and fussing with her hair. I mentioned this to the person who actually helped me and she said "I couldn't agree with you more". So, I am not the only person who has noticed Munya's behaviour. In future, I will phone the store to ascertain that Munya is NOT in attendance when I need to purchase Armani cosmetics. Thank you for your kind attention. Yours, Fiona C.A. Cortland

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