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Janet Bonoffski

5/1/12

Submitted a letter with our displeasure for the Monarch of the Seas recent cruise on 4/9/12. Our bathroom facilities were inadequate due to the fact that it did not work all week thru no fault of our own. Received a letter back from
Royal Caribbean with a Certificate for $78.00 which was an insult to my intelligence. I am a Gold member and Crown and Anchor. The amount you offered will definitely not bring us back to RCL again. I was in total
dismay when I say the amount that was offered. Last year and in years past I spent thousands of dollars for Royal Caribbean cruises which was the only one I would take. Now I am rethinking my position with my next cruise in the near future. If I do not get satisfactory results, I will send back the Certificates for future use. My 3rd
passenger that was my sister received $49.00 which added insult to injury.

Roy and Karen Wood

10/12/11

My wife and both applied for RC Visa cards based on the ability to get 10,000 bonus points on our criuse that begins Saturday. After several calls to Bank of America they are refusing to give us the 10,000 points until a couple of credit card billing cycles are completed. Well, that helps us none and we are very upset that RC puts these false offers on their website. We did everything the offer requires and were denied the points to use on our cruise. Very disappointing.I hope RC will pull this offer off your website or update it to say get 10,000 points in 60 days. We have been cheated out of $200 in onboard credits.
Roy and Karen Wood

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The Mrs.

7/17/11

Recently sailed with RC to Bermuda and the Caribbean. The cruise was fun; we had a good time. Experienced just a couple of minor issues but Cust Svc. checked on us quite frequently afterwards.

Food ok, nothing spectacular...pools too small for the size of ship. Towel policy should be upgraded - for as many towels that lie around, anyone can take yours and you will definitely be held responsible.

Can't wrap my mind around the mandatory gratuities policy - never could. I guess it's b/c they pay their crew so little in wages, we, the clients, pay their salaries.

Would I cruise again? Sure. This time, I'll try another line for comparison. If I have more fun, better food and less issues...I'll be back (in my terminator voice)

C Emerick

7/23/11

It is difficult to rate our Bahamas cruise on the Monarch of the Seas because the cruise itself was fantastic. The staff, in general, were very pleasant and attentive. In particular, our waiter, Imade, was wonderful. My children really enjoyed his pampering at the dinner table and his wonderful sense of humor. The cruise activies were also fun.

My biggest disappointment (and reason for the low rating) came at the end of the cruise. My purse, zipped inside my suitcase, was stolen while we were out of our stateroom for an hour and a half. Keys and wallet were in the purse. Upon arrival back at Port Canaveral, we had to have a tow truck tow my vehicle to the dealer just to have a key made for the car to get us home. Royal Carribean didn't seem too awfully concerned. Told me to sit tight and wait for a response that could take approximately 48 hours. Not possible when we had a 15-hour drive to make to get back home. Towing bill, lost purse expenses, vehicle key programmed, extra hotel stay, etc. You can imagine how the back-end of this trip quickly escalated in price. The cruise line's attitude about the incident totally amazed us. Obviously, an employee is guilty of theft since only they have a key to enter a locked room. BEWARE OF THE LACK OF SECURITY ON BOARD!!!

anne leon

5/13/11

we went on a trip with Royal Carribean to the Baqhamas with my family to celebrate the wedding of our oldest son (kind of went on his honeymoon with him)We had the time of our lives. We felt that we were very important to each and every employee that we met. Our waiter Putu was the best waitor we have experienced. Calling us by name and wondering where the girls were the second night when they didnt come to dinner with us. There was a small issue with the massage and after mentioning it to the staff there was a letter of apoligy and an offer for 35% off our next cruise. Thank you ROyal Carribean we are saving for the next wedding so we can all honeymoon together again. Luckily we have 6 kids!!!

Barbara

4/1/11

Left behind a bag of souveniers with a sundress, t-shirt, jewelry and some boxes plus I stuck my camera charger in the bag also. We were in a rush to get out of the room and my husband being in a hurry never saw the straw bag on the floor by the mirror and we left it behind. I realized it after we left when we were packing up the truck and I asked security if I can get back on the ship and they told me no that I now have to deal with the Lost & Found in Miami. I called Lost & Found immediately and they told me I had to wait a few days which I did. They called me after about 4 days to tell me they never found my bag. I will be calling again this week to see if it has been found. I don't have any faith in this system. I am so mad that they didn't help me out right at the port. I don't know if I will ever cruise RC again. The ship was Explorer of the Seas out of Bayonne, N.J. I learned my lesson to check the room after I leave.

Gayla Goff

3/4/11

As a loyal Diamond Royal Caribbean customer and a stockholder I felt the need to address some issues I experienced with you on a recent cruise. My husband and I booked the February 20, 2011 sailing on the Voyager of the Seas out of Galveston, Texas to celebrate our wedding anniversary. This cruise was plagued with fog issues both coming and going, and I do understand that weather conditions are not something that you can control. My concern is the inept way the situation was handled. I was aware another cruise line was delayed because of fog the day before and immediately tried to discern the fate of our ship that was returning to Galveston. Your website stated your ship; Voyager of the Seas would be delayed by fog and to check back for an update on the situation at 9 am Sunday, February 20. Packed and ready to drive to Galveston I began checking your website the morning of February 20, only to find the website was not updated and provided your customers no information. I called Royal Caribbean directly and was told to check back at 3 pm for an update, but given no other information. I informed your employee that I had about a three hour drive to the port and really needed more definite information as to when to board the ship. When we finally left home around Noon your website had still not been updated.
Arriving at the port at 4:30 pm, we pulled up to the ship to unload our luggage and were given a letter stating that boarding would be approximately at 6:30 pm and that we would each receive a $20 onboard credit to compensate for the late boarding. Since we had nothing else to do we decided to stay at the terminal, but we were not allowed inside. The crowd outside grew and people became very frustrated with the situation. We were never told why we couldn’t enter the terminal or what was going on. As time wore on people began to push and at one point I was crushed against the building as the crowd saw the door opening. I feel this was a very dangerous situation…in this crowd you had small children, frail elderly people, people with various medical conditions, and several people in wheelchairs. We finally entered the terminal a little before 7 pm only to find that our Diamond status meant nothing, everyone was just trying to get on the ship.
I fully realize that you cannot control the weather, but your company should have a plan in place to handle this type of situation. I know it has happened before, and will happen again. Your website which in this day and age is a great communication tool with your customers was not updated. Email which was used before the cruise to constantly sell me something could have kept all your customers sailing on this ship up to date on the delay. Even having a speaker system of some sort would have facilitated communication with the crowds at the terminal. Your company should make every effort to see that a dangerous situation that we experienced will never happen again.
Another issue that I found extremely disturbing was that my husband, age 67 was not allowed to snorkel with me on an excursion (BEB2) in Belize. After questioning the policy by phone with Royal Caribbean and on board the ship I was confused by the answers I was given: it was a Royal Caribbean policy, it was a vendor policy, and it was a vendor insurance policy.
I find this to be blatant age discrimination…..not allowing a fit, healthy man who is an experienced snorkeler to participate is absurd. This policy affects a large portion of your loyal cruise customers and is totally ridiculous. If the truth is that it is a vendor policy, then Royal Caribbean should sever ties with this vendor immediately and find a vendor that does not discriminate because of age.
Nowhere did it ask participants about pre-existing conditions, the ability to swim, and although it did have a 250 pound weight limit imposed on the excursion, passengers were not weighed before the excursion. As an experienced scuba diver with a PADI C Card and 200 dives in my logbook and quickly approaching my sixty fifth birthday I would be able to scuba dive on a Royal Caribbean excursion, but not snorkel…makes absolutely no sense!
The final issue was that during disembarkment we sat comfortably in the dining room reserved for Diamond status guest until an employee of your company instructed us to walk down one flight of stairs to leave the ship. The line was not moving and we stood on the stairs for over approximately thirty minutes, again with no explanation of what was going on. We had elderly that found standing in the cramped conditions difficult. It seems the self assist people were still in line to disembark and we were to be combined with them to leave the ship.
This was to be our first cruise after achieving the Diamond status and we were deeply disappointed with the whole cruise experience. As a loyal customer and a stockholder we felt totally abandoned by your company, The Nation of Why Not.

jessica daponte

1/19/11

the high pressure fog system pipes broke above our cabin and it was completely flooded out. with water pouring down from the ceiling an ruining everything in the room an flooding out into the hallways it took over a half hour for help to arrive after making 3 calls to the desk about this. it was so bad they had to completely gut out the room an some of the rooms around ours. i spent so much time on the phone and at the dest trying to get all our belongings back. i took time out of school and my husband out of work, also leaving my 8 month old baby behind to finally get a break for once. also this was my husbands first chance for a vacation since hes been home from iraq! i dis not feel this was a relaxing vacation, it more stressful than anything! to top it off one of the ports were closed and we had to miss an island and spend another day at sea! only offering a 50% discount twards a future cruise! i do not want to cruise with royal carribbean again! they refuse to give us our money back or offer another chance for a vacation paid in full! we even have a video of the incident an i am considering taking it to the media, because thats how bad things were!

kammia browne	12/26/10
I paid a some of money to an agency in St.Vincent and the grenadines and up to the present time I havn't received a cent. please tell what to do before i consider going to my lawyer.

Lisa Foster

9/26/10

I took the Baltic Sea cruise, the actual cruise scenery (saw some) was great- the stops were small but great for the time spent. Luggage was late till after midnite as I had to go identify it as they stated they thought I had needles/scissors - I didn't! My first idea that it wasn't going to be that fun was the fact Our cabin which was an upgrade still I had to climb on the bed as I didn't have a path to get by the door. This along with the stop where I actually fell on the tour bus that had 2 feet deep steps- no safety for handicapp people- still recovering 3 months later as I tore the cartilage from my ribs!!! However, I missed one as I was told I had to be confine to cabin for vomiting due to food poisoning. I am a nurse and had no other symptoms and called to see if they had any meds for vomiting. That was a mistake!!!My card on board was deactivated and I was refused to be deboarded to get off. For a short 5 day cruise, I wouldn't take RCL again as they didn't have any empathy.

Nicholas Piazza

9/12/10

We recently returned from a mediterranean cruise. This is our third cruise RCL. The service was impeccable from the Stateroom attendent to the wait staff in the dining room. The ports of call were ideal and filled with a variety of excursions. The only dissappointment was that there were too many areas on the ship that allowed smoking to include the casinos and most of the lounges. There was even a non smoking nite designated in the casino and while the attendent tried to curb other passengers from smoking, they still did. I dont know whether this was because this was a foreign cruise, but the smoking was overwhelming at times.

Joseph Wood, NH	9/5/10
We have taken five cruises with RCL and they were all great, we just booked our sixth cruise and are Crown and Anchor members. This cruise we are movin on up to the Grand Suite! Yahoo! Try it, you'll love it.

KATHY ST LOUIS MISSOURI

8/26/10

GREAT CRUISE, GREAT PEOPLE, GREAT FUN
HORRIBLE LOST AND FOUND POLICY. I LEFT MY PURSE ON SHIP, AFTER CONFIRMING IT WITH ROYAL CARIBBEAN'S LOST AND FOUND I WAITED AND WAITED AND WAITED AND AM STILL WAITING FOR MY PURSE FROM APRIL 25, 2010. IT IS NOW AUGUST 28, 2010 AND I STILL DO NOT HAVE MY PURSE WITH MY PASSPORT IN IT. IF YOU FIDN ANYTHING ON A SHIP RETURN IT YOURSELF TO THE PERSON DO NOT GO THRU LOST AND FOUND.

travis

8/9/10

I think that racial discrimination on the employees of the Adventure of the Seas is still going on. Filipino workers on that ship were not treated equally as the Indians and Panas do. They are still experiencing being matreated, discriminated and humiliated while they're doing their job well. The Indians rule that ship as if they owned that ship and as if they are ruling the world.
I hope that you'll investigate about this matter because Filipinos do not deserve this.In the Philippines no foreign national is discriminated.

Robert pawlowski, sr.

8/17/10

The captain of Grandeur of the Seas apparently thinks he is a stand-up comic. During our August 9-15 cruise, he sprinkled his public messages with lame attempts at humour. OK, but when he described his crew as containing about fifty nationalities, he made the comment that they all spoke one language---broken English. Insulting to the crew and to the many foreign born paying passengers aboard including my daughter-in-law who is from Taiwan.

Sherri Sharon

7/26/10

It is unfortunate that I have to contact you with disturbing information. Not only were my expectations on my recent Splendour of the Seas cruise disappointing (food was mediocre and the coffee disgusting) but upon my return I found 3 pieces of jewelry missing. Until this situation occurred, I did not know what it felt like to be violated. I do not have any recourse as under these circumstances, an insurance claim would be fruitless.

I have taken many voyages (with other cruise lines), always feeling safe but now, having travelled with RCL, I do not think I will be a returning passenger.

Sherri Sharon