420 Reviews For Rooms To Go Headquarters & Corporate Office

Customer Service Stinks

Rooms to Go makes buying easy, but living with what they sold you is the hard part. We had to have several pieces replaced, due to being delivered broken or scratched. Most of their customer service, is customer NO service. They expect you to wait around day after day for delivery, without compensating you for having to miss another day of work because of their faulty furniture.

Horrible delivery !!! Shop elsewhere!!!

We went in on a Tuesday to purchase a Sectional and a bed were told delivery is between 7am to 9pm so pretty much sit in your house ALL DAY and they call 20 minutes to 9pm to say they have to reschedule? We're rude about it hung up twice and pretty much said "ya ya complain in the morning!" Than 20 minutes to 11pm get a call from delivery guy he's 20 minutes away!!! Mind you he will get there around 11pm still has to unload on a night it's pouring down rain and set up Sectional and Bed as if it was not LATE at night!!! When we said no deliver tomorrow ...he said " well than you are refusing delivery" WTH!!!! Went to store to speak to manager next day didn't look surprised. Said we can't deliver til Monday or Tuesday and we can't give you a time frame!!! Really? But we should be grateful he's gonna waive our delivery fee....YOU THINK!!!!!

Worst delivery and customer service

I bought a dining room table and bedroom set. Had an 4 hour delivery window which apparently wasn't enough time for them. They called and said delivery was going to be late and which my reply was ok when? And they didn't know. Called customer service and no one would let me speak with a manager apparently all 4 of them were busy. I asked for the number to the corporate office they said they were corporate!! And that is not true cause I called corporate office. I will never again shop at rooms to go EVER and will suggest to anyone not to. Haha there customer service is so poor. I'm sorry if u don't like dealing with people then get a different job.

Tech broke sofa

The Tech who came to work on my leather reclining sofa broke it and now Rooms to Go will no take responsibility for the broken sofa. They sent a tech to look at the sofa and he never sat in it to notice the recliner is broken. Only took a couple of pictures and not on some areas of concern like the back where you lift the flap over. He said there was no need.

Macon, Ga. store

Have made a number of purchases here before and always received excellent customer service but bought two electric leather recliners and chair wedge and carpet and one of the recliner will not operate properly . Called tyne Macon store and was told that it would be a month before they could get out to repair or fix it. The lady said that they only provided maintenance on thursday and they were booked up for the next three. Makes you wonder how good their products are if they have such a back log. Also was told that there was no manager in rooms to go store. ???????

Very dissatisfied

Purchased what was a beautiful bedroom set. Too bad it's incomplete after a couple of months. Started with the bedroom set being delivered and the dresser/mirror was damaged. To top it off the chest was on back order until July 19. Delivery was confirmed two days before and I get home on July 18 with a message left on my machine at 4:30 the chest is on back order again. Now mind you the store closes at 4:30. Pretty frustrated too say the least. Will never shop with this store again. They need to give us back our $125.00 delivery fee since you couldn't deliver according to the order.

I visited the Daytona store for the purpose of buying a recliner. After careful observation of a number of recliners my wife and I decided on one (price about $700.Prior to the sale he wanted to sell me a extended warranty, I declined .He was very pushy. With-out telling me about the delivery charge he fiqured that in with the recliner. He was very rude. .WE left I bought a recliner at Hudsons furniture ,the same day ,I can spend my $700 elsewhere!!

Terrible

Past two months I have bought new furniture from rooms to go every deliver something has come broken but when they come back and replace it's fine. Except this time I bought entertainment set 3 time they have came every piece is broken. People I suggest if u don't want a head ache don't buy from them. You would think with all these unsatified costumer they would do something about there warehouse or try to please there costomers. Well there not they don't care. So please don't buy from there go some where else.

Went in store bought special for $1,999.00 sofa, love seat, 2 tables, console, lamp & 60" Plasma. Salesman never disclosed we have to go to Best Buy for TV and still pay taxes on TV after I spent $2400.00 with RTG. I will never do business with them again. NEVER!!!!!!!!!!! management is horrible...............

Worst Customer Service

Bought a mattress that was good in the store but cement when it got to my house. Now they want to charge me an additional $99 to get a more expensive mattress. It is an 65% increase over the regular deliver charge.

Cheap Quality

The sofas I bought about 6 months ago are made of poor quality and are cracking int he middle. I called customer service and they said it was regular wear and there was nothing I could do about it. They didn't come at a cheap price either!

Will Never shop here again

I was so excited to get my new bedroom furniture. The first delivery, all the the items were damaged but I still had hope. I'm now at my 4th delivery and ready to get my money back.

I will never buy anything from Rooms To Go again. You can't make a payment at the store. They won't let you change a due date but they will put a late payment on your bill even if you're one day late and call their bank.

FRUSTRATED

Purchased furniture in February for March 7 delivery. 3 deliveries later and still do not have all the UNDAMAGED furniture. It will take 2 more deliveries in APRIL to hopefully get the bedroom and living room correct. INSANE.

What A Joke!

SHOP SOMEWHERE ELSE! They sent me broken furniture and I have been getting the run around for 2 weeks. They didn't finalize our redelivery in their system and are now telling me I have to wait until May when I should have had the furniture tomorrow! Already contacted BBB.

Delivered to wrong address!

Took the day off. Delivery guy never showed up. Called customer service and was treated like I was a burden. I paid cash. Will never shop here again.

Horrible Horrible Horrible

RTG have damaged my property; they keep promising empty promises. Getting lawyer.

Unsatisfied

I went into the charlotte store to purchase 4 rooms of furniture. After choosing the first package for a living room they told me there was a mistake in the ad and refused to honor it. The chose to lose the sale for 4 rooms over an end table and lamp. Very poor customer service.

The Worst Ever!

OMG! Just contacting the site to send a letter to corporate. I cannot believe all of the negative ratings! Total disaster. Guess I need to contact the BBB as well. They should be put out of business

unsatisfied

I am completely pissed right now. I just brought a platform and that me and my wife have yet to sleep on. Sitting on the edge of the bed the support railing in the middle brakes in half. The wood is so fickle it is ridiculous! I hope after contacting corporate I get satisfaction because the lower end in chain of command is really upsetting me.

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