430 Reviews For Rooms To Go Headquarters & Corporate Office

Deceptive AD

I bought furniture at Rooms to Go, The promotion was " Buy a living room and get a free 65" TV. at Willow Chase Store, Houston, TX. They took my money, my furniture not delivered and absolutely no TV


I do understand some items might get damage upon delivery but the replacement time frame should be done within the next day you get charged for delivery and expect to have the room set up time of delivery rooms to go need to step up to a higher standard

Excellent Help, Delivery was on time. My Living Room Set and Enterainment Wall Unit is Great!


We went to the Orange Park ,FL RTG last Saturday. 4 sales people walked by us and never said Hi, Bye, Can i help you, nothing. But one of them walked past us and asked if they could help the people behind us. After reading these reviews I'm so glad I didn't buy a couch there.

Best Buy gift card

I bought a package deal with a best buy gift card. I picked up my furniture a week ago and they still have not activated my best buy gift card to get the tv. Its now been three weeks since we bought the furniture and I still don't have a tv yet. This is terrible bate and switch company.

Damaged walls

HORRIBLE service! After 30 days, we are still missing an item in our order and 2 came damaged. The delivery guys damaged our freshly painted and knocked down walls. Rooms to Go will take responsibly for the damage because the delivery company is subcontracted by RTG. We have not been able to get in touch with the delivery company. This is outrageous!

awaiting legs for couch

I have Been trying to get legs since july for my couch. 2 broken legs. keep getting the run around. They keep saying they will call back but never do. Now the no more than 90 days has passed and i still have to keep calling back. Have a supervisor suppose to call back today but we will see. Im being told Parts come from overseas and with customs and all, and they have to have a full container . Seems to me they should have one by now with all the problems this company seems to have.


I had never experience such a bad furniture store I will let others NOT to buy anything from this joke store. Im putting one star if could only put 0 I will.

Ruined my floor!!!!!! Worst experience

There furniture is decent but they contract out for delivieres and that has ruined my entire experience. 4 days after moving in to a brand new place they deliver my couch put it together in the middle of the living room where I realize they gauged my wood floors in multiple places and now they are ruined and I ask them to move the couch to the wall and they refused and left. The couch is blocking a door way and I'm still in the middle of moving in I call rooms to go and they said they can't send someone to move the couch for 4 days...unacceptable!!!! Who knows how or when they will fix my wood floors.

Bought a couch, the first one delivered was damaged, second one was damaged, manager in Newnan, Ga said please give them one more chance. We did. Third couch was damaged as well. If not scratched then poorly assembled,etc. Not acceptable. Will never buy there again. Horrible manager who talked about me to my husband but I had every right to be upset!!!!!

Customer Service Stinks

Rooms to Go makes buying easy, but living with what they sold you is the hard part. We had to have several pieces replaced, due to being delivered broken or scratched. Most of their customer service, is customer NO service. They expect you to wait around day after day for delivery, without compensating you for having to miss another day of work because of their faulty furniture.

Horrible delivery !!! Shop elsewhere!!!

We went in on a Tuesday to purchase a Sectional and a bed were told delivery is between 7am to 9pm so pretty much sit in your house ALL DAY and they call 20 minutes to 9pm to say they have to reschedule? We're rude about it hung up twice and pretty much said "ya ya complain in the morning!" Than 20 minutes to 11pm get a call from delivery guy he's 20 minutes away!!! Mind you he will get there around 11pm still has to unload on a night it's pouring down rain and set up Sectional and Bed as if it was not LATE at night!!! When we said no deliver tomorrow ...he said " well than you are refusing delivery" WTH!!!! Went to store to speak to manager next day didn't look surprised. Said we can't deliver til Monday or Tuesday and we can't give you a time frame!!! Really? But we should be grateful he's gonna waive our delivery fee....YOU THINK!!!!!

Worst delivery and customer service

I bought a dining room table and bedroom set. Had an 4 hour delivery window which apparently wasn't enough time for them. They called and said delivery was going to be late and which my reply was ok when? And they didn't know. Called customer service and no one would let me speak with a manager apparently all 4 of them were busy. I asked for the number to the corporate office they said they were corporate!! And that is not true cause I called corporate office. I will never again shop at rooms to go EVER and will suggest to anyone not to. Haha there customer service is so poor. I'm sorry if u don't like dealing with people then get a different job.

Tech broke sofa

The Tech who came to work on my leather reclining sofa broke it and now Rooms to Go will no take responsibility for the broken sofa. They sent a tech to look at the sofa and he never sat in it to notice the recliner is broken. Only took a couple of pictures and not on some areas of concern like the back where you lift the flap over. He said there was no need.

Macon, Ga. store

Have made a number of purchases here before and always received excellent customer service but bought two electric leather recliners and chair wedge and carpet and one of the recliner will not operate properly . Called tyne Macon store and was told that it would be a month before they could get out to repair or fix it. The lady said that they only provided maintenance on thursday and they were booked up for the next three. Makes you wonder how good their products are if they have such a back log. Also was told that there was no manager in rooms to go store. ???????

Very dissatisfied

Purchased what was a beautiful bedroom set. Too bad it's incomplete after a couple of months. Started with the bedroom set being delivered and the dresser/mirror was damaged. To top it off the chest was on back order until July 19. Delivery was confirmed two days before and I get home on July 18 with a message left on my machine at 4:30 the chest is on back order again. Now mind you the store closes at 4:30. Pretty frustrated too say the least. Will never shop with this store again. They need to give us back our $125.00 delivery fee since you couldn't deliver according to the order.

I visited the Daytona store for the purpose of buying a recliner. After careful observation of a number of recliners my wife and I decided on one (price about $700.Prior to the sale he wanted to sell me a extended warranty, I declined .He was very pushy. With-out telling me about the delivery charge he fiqured that in with the recliner. He was very rude. .WE left I bought a recliner at Hudsons furniture ,the same day ,I can spend my $700 elsewhere!!


Past two months I have bought new furniture from rooms to go every deliver something has come broken but when they come back and replace it's fine. Except this time I bought entertainment set 3 time they have came every piece is broken. People I suggest if u don't want a head ache don't buy from them. You would think with all these unsatified costumer they would do something about there warehouse or try to please there costomers. Well there not they don't care. So please don't buy from there go some where else.

Went in store bought special for $1,999.00 sofa, love seat, 2 tables, console, lamp & 60" Plasma. Salesman never disclosed we have to go to Best Buy for TV and still pay taxes on TV after I spent $2400.00 with RTG. I will never do business with them again. NEVER!!!!!!!!!!! management is horrible...............

Worst Customer Service

Bought a mattress that was good in the store but cement when it got to my house. Now they want to charge me an additional $99 to get a more expensive mattress. It is an 65% increase over the regular deliver charge.

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