560 Reviews For Rent A Center Headquarters & Corporate Office

i am a rentacenter custermer, have been off and on for years, was very satifed, TILL I MOVED TO ANGOLA N.Y. and starded useing the center in lackawana n.y. the worst service i ever gotten, from any rentacenter,,,,,,,when i get a letter saying my pay off is one amount, when i call to pay it off, the mgr, says NO IS ANOTHER PRICE,,,,he wants to see the letter,,,, i had allready thure it away,,,,, on 5,19,12 iget an other tell me my pay off balance, is on price, i then mon the mon 5,21,12 to pay it off, again,,,,, the manger, nohel,,,, says thats not right ,,,, i still owe more,, than what the letter says that i recived on 5,19,12 ??? im trying to work this out through the HOME office, in TEXAS,, IF NOT I GUESS WE WILL HAVE TO WORK IT OUT IN COURT !!!!!!!! but over all,,,,,,, except the office in lackawana ny rentacenter, is a good company and i would recomend them as of this day anyway,,, im still waiting to here from the HOME OFFICE,,,,, IM WILLING TO FIGHT THIS TO THE TOP,,,,,, AND GO PUBLIC AS MUCH AS I CAN,,,,,,,,LARRY DEAN, DISABLED, VIET NAM VET,

I used to work at the rent a center in Redding,CA and i haven't worked there in about 4 months and the manager Lee Griffin tells me that i cant rent there because the other employees will get mad at him. Rent a center is a joke. The redding store will put stuff on your account without even having it. or never wanted it in the first place. just so the can get D's witch are a SALE for the store.

The RAC in Bridgeview Illinois has some good, some bad employees. They have some rules that they have to follow. I haven't rented with them for about 6 months now, but I will tell you. The harrassment that y'all are barking about on here did not happen until I was YEP YOU HEAR ME RIGHT .... 3 days late. They call your workplace EVEN AFTER BEING TOLD THEY CANNOT (violation of Fair Debt Collection Act), home, 90 year old grandparents, etc. If you put it down APPARENTLY the fair debt collection act or not, they CAN and WILL call the references. I had to threaten with an Attorney's letter for them to back off or they would be going to court for harrassment. Well, it did back down, but they would cut it down to just my and hubby's cell phone 1 or 2 times a day. You just have to know your rights and stick to them. Poor or not, you can always find an attorney that would be willing to right a stop letter to this place. They don't scare easily, but as long as you stick to your guns you can have solace and peace. They do threaten criminal action against you, but once again, this is a civil action NOT a criminal action. I am sure anyone that has a contract would love to get their goods back BUT RAC seems to play for pay politics really well. They get the DA in their pocket and can do anything. Watch out, and make sure you do your homework before walking through their doors. BUT Bridgeview for the most part is a cool bunch of cats!

I HAVE BEEN RENTING A COMPUTER FROM RENT A CENTER FOR 3 MONTHS NOW AND IVE NOT BEEN MORE THAN 2 WEEKD LATE AND THAT WAS ONLY 1 TIME! OTHER THAN THAT 1 WEEK NOT EVEN 4 DAYS, I MADE A PAYMENT FRIDAY AND THEN A NEW PAYMENT WAS DUE SATURDY, THEY TRIED TO MAKE ME PAY IT ALL THE LATE & NEW PAYMENTS BEFORE HALF OF IT WAS EVEN DUE. I HAVE THIS COMPUTER FOR MY KIDS TO BE HOME SCHOOLED, I AM ONLY 3 DAYS LATE TODAY, THEY R RINGING MY PHONE OFF THE HOOK (THT I CANT ANSWER*NO MINUTES*) AND SHOW UP TO MY HOUSE LIKE BULLDOGS, I FEEL HARASSED, DISCRIMINATED, AMONG A FEW THINGS, I HAVE ALWAYS BEEN A COMMUNICATING CUSTOMER, I HAVE ALWAYS NOTIFIED THEM OF ANY CHANGES IN ADDRESS AND PHONE, ALSO EMPLOYMENT. SOMEONE NEEDS TO CORRECT THESE RUDE, INNAPROPRIATE PROFESSINAL BEHAVIORS.....JACKSONVILLE, FLORIDA

Sounds like poor your poor customer service, is giving a lot of customers for Aaron's See ya... *Heading out to Aaron's*

I rented from rac in Pascagoula, MS. I went in and picked out what I needed. My salesman said he would call me later to let me know what my payments would be and took my first payment over the phone, by credit card. The next day I received an email that I would get one week free with one week paid for Mother's Day. Well they have refused to honor their advertisement. At first my salesman called me and said they would do it for one item but not on both. Even though that is not what the email stated, I agreed. The very same day the manager called (Tina) and said she would not be able to do it at all. I am so upset that I spent my money for one week with rac when I should have just went elsewhere. I chose to go there because it was a Saturday and my dryer went out. I needed one that day and they delivered. I really should have waited until Monday and just went to the bank and got what I needed. I definately learned my lesson. Will NEVER do that again. Nor will I suggest anyone I know to do it either. VERY POOR BUSINESS TO ADVERTISE AND NOT HOLD UP ON THE ADVERTISMENT!!!!!

Zerooooooo stars.... RAC HAS POOR CUSTOMER CARE. THEY MAKE THE CUSTOMER PAY THREE TIMES WHAT YOU ARE PAYING FOR AFTER THE 90 days. THEY ARE CHEATING THE POOR

sounds to me like you guys don't make your payments on time, and talk shit because you're broke and dont understand a rental agreement. Be adults, pay your shit on time, and everything will workout fine. There is poor customer service in every business you go to depending on who you deal with. You obviously go to rent to own companies because your broke asses can't go and buy it cash elsewhere!!! at least you have the option of getting something nice for you and your family to watch, or to use. Be Thankful for that.

High when reading these post about the idiot way that some one calls there self a manager and acking the way that he does when it comes to a lady thats where i step in. It is now wensday are payment was do sat. and my wife called him. that low no good for nothing to make the one week payment and the late charge and he said he would not take it that it had to be a two week payment.now me readeing the lease he cant make changes to it he has to fufill it so im calling the corporate office in plano. the store is the rentacenter on main street in grandprarie the fat no good for nothing is norm you would think that he would be a normal type of guy but he is not. when i call him to make a payment three days late he takes it and shuts up and has respect.so why does he ack like that to women well it could be several things like has been made fun off by women that they need a real man with real hardware you no what im talkeing about norm you have no worm. ack like that to me or some other guy and see what happens. get a little respect for the ladys and be a man.

I am a customer at rent a center in NJ I was recently contacted by an employee who informed me that my credit card which I used to purchase and pay on my account could be compromised because it is a known practise that credit card numbers and codes are being kept by store mangers with there bosses approval and I should check for any unauthorized uses. Still investigating this but customers beware.

RENT A CENTER INN BONHAM TALK ABOUT UNPROFESSIFIONAL RENTED FROM THEM SAID PAY WEEK GET WEEK FREE I THOUGHT THERE WAS 7DAYS INN WEEK NOT GOT ON 1ST MONTH THAT MEAMS SOULD BE DO ON 14TH THE CALL WIVE AT WORK SAID IF IT WAS PAYED ON12H THEY COME GET IT THEY CALLE HER 6 TIMES INN 30 MINUTES NOT PROROESSIONAL

I bought a Tv from RENT A CENTER AND IT BROKE AFTER i PAID IT OFF. IT JUST STOPPED IT WAS A POOR TV. I PAID IT OFF AND RENT A CENTER FUCKED ME OVER. i'M A POOR MAN WHO WANTED A FLAT SCREEN TV SO i DID RENT A CENTER AND i GOT SCREWED! RENT A CENTER SUCKS! SUCKS!

I have been with rent a center for over 15 years and they have had many changes of managers, but the woman they have now is far worse than any I have encountered. I happen to be short on cash this week I ask if I could make 2 day payment "no" could I have it moved forward to Monday and not pay late charges "No" "you have to pay the whole payment corporate ofc rules" I have 3 items there, never did she suggest why don't you pay on one or two of the items and than you would only have to pay the late charges on on item". "No, she never did" she is rude and she does not know her customers and from what I can see she never will, she talks down to the employees and treats them like little kids most of the employees have been in that store for a years. If you expect people to rent from your stores you need to hire people with people skills. This is store is in Bradenton, Fl 3611 1st 34208 941-747-9696 Her name is "Michelle"

I rent from the joliet office THE TV SAYS HASSAL FREE THAT IS A LIE THEY CALL THEARTING YOU IF YOUR PAYMENT IS ONE DAY LATE IT CRAZY.THERE SO NICE TO TRY TO GET YOU TO PURCHASE BUT WHEN YOU DO THEY ARE SO MEAN TO YOU PEOPLE HAVE HARD TIMES BUT IT NEVER BEEN NO IM NOT GOING TO PAY WEEKS LATER IT ONE OR TWO DAYS AND THEY WANT YOU TO PAY MORE WEEK WHEN I WAS TOLD THEY WILL GIVE U A 3 DAY PERIOD TO PAY I AM TIRED OF BEING MISSTREATED I'D REITHER BUY INSTEAD OF DEAL WITH THEM.

To whom it may concern, i decided to go with rent a center for a bed and dresser set, very nice set by the way, but the management at your fort myers, fl. location are very threatening, I've been late a few times but always paid my late fee and always paid two weeks in advance, recently my wife has lost her job, and i get paid every two weeks and i tried to explain to the manager that i can't make payments every two weeks, but insist that i pay every week, i can't cause i get paid every two weeks, i just wanted to let u know what kind of management u got running your stores. I just am asking for a little help, i love my furniture but am sick and tired of them telling me that they are going to pick it up, thats very threatening, that's where my family sleeps and they have no right to treat us this way, i will go to buddy's or arrons, i have never been more than a couple days late and if they would just switch me to bi-weekly we wouldn't b having this conversation rite now. Please I implore u to change the way they do business it's not like i'm a week late or something and i always pay u when i say but this last time this guy said it ain't going to work and have to pay three weeks in advance, I can't do that i am on a budget,m please talk to this manager and just have him add a late fee and i will pay it for god's sake this is rdiculous they have nothing better to do but threaten to pick up my furniture for being a day or two late, come on that is no way to do business at all.

The service is unprofessional bare minimum & the products sucks. You basically get what you pay for but USED. If you're purchasing furniture DO NOT waste your time; the products are as nasty as the person before you & not cleaned (which can be a health hazard w/the bed bug epidemic). As a person who doesn't rent I was shock to see the condition of the products. You can go to Sears, Kmart or a mom & pop store and get more for you money with brand new products which can be put on lay-a-way with no hassle for a fraction of their price. I would not recommend this store or any rent a center to any one. I can say this is the most expensive lesson learned. Not to mention they call you everyday to trying to get you to rent products or refer someone. I sent back the bunk beds I rented for all of a week although I paid for 2wks b/c when they delivered I sent the mattresses back the same day . I asked if I could get the $45 transferred to the computer I am currently buying but they said the top of the contract says no refunds. However, I never asked for a refund and the contract does not say anything about credit or transfer of money.

I wish I could I rate this -1 stars!!!! I went to the RAC in Braddock Hills in the Pittsburgh area. The assistent manager at that store is engaged to my cousin. I went there to rent a tv and a laptop for just a couple of weeks because I am moving and all of my belongings are at my new location. Well it took over 2 hours to process my application and I was approved. They set up delivery and advised me they would be there by 5. I wasnt out the store 5 mins when the driver called me and said they are refusing to rent to me because the assistant manager called my cousin and told her I was in the store she advised him that she read on my fcebook page that I was moving to Florida. He proceeded to go on my page and leave me a message (he isnt my friend) that he cant rent to me because I am moving!!! My cousin isnt one of my references nor is she listed on anywhere on my application!!! So he had no right to discuss what I was doing in the store. He advised me that he could send me to another store. I told him no I wanted a refund and I would be in the store to get that I will take my business to Aarons and I was goint to call their corporate office to file a complaint. I came in the store to get my refund and was very upset because I wasnt treated like the other customers. He wouldnt go on their facebook page to get private information. Well an associate who I was not taking to tells me they have the right not to rent to me and I agreed but they didnt have the right to discuss my account with my cousin nor go on my facebook page! After 15 min he couldnt figure out how to issue my refund on my debit card I said give me cash because I used the debit part of the card and it came out as cash he told me no he couldnt it wasnt store policy I told him I had a ride and he needs to hurry up so I could leave he told me if I cant wait then I need to come back the next day. I told him no I wasnt going to do no such thing and I called the C-O I spoke to a rep who advised me to to tell him to call his district office he said no because he doesnt answer. I said ok and my next call was to the police the police came and advised it was a civil matter take them to court and e gave me the local Magistrates office number. Suddenly he called the District office and the manager told him to gve me cash so I could leave. I went home and called the district managet Rick and he was just as rude as the others he started accusing me of attacking the employee and refused to hear my side. So I told him its against the law to discuss my account with anyone other than myself or my attorney!! That he could only call my references at this point to verify my address. He told me that e was glad I knew the stores policy, I then advsed him that I was contacting the Attorney Generals office to file a formal complaint because the store violated my privacy was extremely abbusive and unprofessional. I asked how he spelled his last name he asked me for what and I advised for my complaint he reluctantly gave me the spelling and I hund up and filed an online complaint with the state Attorney General. I strongly advised if you have been harrassed, mislead by pricing or you had your account discussed with anyone other than yourself or your attorney to file a formal complaint with your states Attorney General's office and when they ask how you would like the matter resolved ask for punitive damages. If enough of us complain and sue it will force them to change their practices, The best revenge is to be an educated well infored consumer.

My 1st time in rentacenter was not a pleasant one my tv went out and I thought I would give it a try for the first time so I walked into my local rentacenter on Clinton hwy Knoxville tn and a nice young gentlemen approached me we talked about there televisions and so I resumed to fill there app out and sitting there as I waited the manager passed me not so much as a hello or how are you today so still I sat waiting after calling my place of residence my employer and a couple of other references not to mention a pay stub showing I make 45,000 a year the young gentalmen proceeded to tell me that he could not reach one of my references and would be unable to deliver my tv until he reached my last reference wich I provided more than they asked for and I proceeded to tell him I needed a tv tonight and so I said no thank you and proceeded to go to ezrentals just blocks down and with a paycheck stub and a couple of references was acomidated not only that but a delivery man dropped it off an hour later and I gave him a pretty hefty tip so I ask you in this day and age in a customer service generation why could rentacenter not acomidate me and a mom and pop operation could I work for ferguson ent in Knoxville to and we pride our selfs on top notch customer service and even our worst customer gets the best service after hours or during regular hours no task to small or big so in closing my 1st experience in a rentacenter was not the best one but I'm sure some people have great experiences and are very pleased but I'm not one of them and would never recommend them to anyone visually good service meteoker at best above and beyond for someone trying to rent the most expensive product they have almost non existent so they won't work hard they won't get the best customers and results ...

it is biggest rip off we ever had. you wind up paying back four time the cost. the same thing are at walmart.for good price in just 3 months , but knot at r.a c. we will never buy anything there again, we would be better off with out it. the employees are horrible. this is in hiram, ga. thank you,larry edwards/ p.s. the stuff they said is knew is not,its used/

I have been dealing with Ramone,the assistant manager at your Revere,Massachusetts store in the North Gate shopping center for about two months now.He has gone above and beyond to help me at this difficult financial time in my life.Ramone has always asked me to be honest about my financial situation.I in return have been honest with him about when I would make my payments. At this present time I am renewing my yearly unemployment benefits.It will take approxamately 2-4 weeks to receive my retro check.As soon as i get paid ,Rent A CENTER will be paid .I have asked Ramone once again to work with me to continue doing business with the great RENT A CENTER.I will only communicate with Ramone in this matter.I mean no disrespect to anyone.Thank you for your always exceptional products we purchase, Sean Davin seandavin37@yahoo.com

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