Redbox Corporate Office & Headquarters

Redbox has made my account overdraft twice i will no longer be using redbox this company robs your bank account my acoount was over draft because of a movie i rented in may of this year 24.96 and lasy time they charged my card 14.75 im sick and feed up my bank will refund me the money and i put a do not authorized on redbox

i need someone to contact me ASAP lola_lumpkin@yahoo.com i would rather have someone call me 254 235 0580 this is very important money is contionusly coming out of my bank account and you csr are VERY RUDE!

I feel robbed by Redbox and will NO longer rent their movies. September 2011, I rented a movie, returned it the next day and 17 days later am paying (surprise to me) an additional $15.12 because a Red Box employee said the movie did not have a return stamp. I was told by a Red Box representative named Tracy the movie had been returned, then rented again a few hours later. The problem is it was not time stamped (hmmm, could the machine be screwed up?) I was asked why I did not check my email for confirmation that it was returned. Really, please tell me, who really does that. When I place a movie in the return slot and the message on the screen says, your movie has been returned successfully, I feel I have been responsible in returning the video in a timely manner and as stated on the machine it has been returned successfully. Yes, I also spoke with a manager named Chris, he could care less. Earlier in the year Red Box deducted approx. $60 from my account with the same time stamp issue complaint. I never keep movies more than 2 days, which is rare. I should have discontinued renting movies from them after that (my stupidity). The original $60 was returned to my account as a "courtesy", and they will no longer return funds as a "courtesy". I AM FURIOUS. I know the $15.12 is not going to put me in the poor house, but this stinks. I have left messages with the Corporate offices with no reponse. Poor, poor customer service. Yes, I am spreading the word to as many people as I can that you too can be hosed by Red Box. Go elsewhere for your movies. Be careful what you rent, you may get to pay more than you bargained for.

My husband rented 2 movies from Redbox. They both were returned on the same day. Well, he goes to the bank to withdraw money and finds his account is overdrawn because Redbox charged him for one of the movies which caused an overdraft and the bank is deducting $25.00 a day from the date they submitted the charges. One rep said they would give him a courtesy refund in which the bank agreed they would waive the fees since it was Red Box mistake. After calling Redbox the next day to see why the refund wasn't posted back to the account another rep said they would not be issuing a refund. Redbox sucks!!! I think everyone should print out these complaints and stick them to the redbox machines near them.

I'm curious if you would be interested in setting up a Red Box in my extended-stay hotel in Liverpool/Syracuse, New York. Thank You - Paul Rosen - General Manager, Staybridge Suites Hotel - 315-457-1900 - prosen@staysyracuse.com

Someone stole my debit card number & was able to use it in your red box kiosk. There should be more security questions required other than just a number. My husband & I still have our cards & have no idea how the debit number was used. I am irritated.

Deducted huge amounts of money from my account. CSR's are extremely unprofessional (She says to me "I'm fixin' to send you to my supervisor). Supervisor keeps saying, "I'm not sure". Called and left a message on the voicemail for Corporate, never received a call back. Called back again today and now the same number I called is disconnected. Things that make you go Hmmm??...

I rented movies from redbox returned them the machine did not register paid the fees they wanted me to pay still can't rent from them its been over a month called the only number that I could find talked to 2 useless people that said it wasn't paid I have to pay again I don't think so !!!! I want blockbuster back!!!

@SeriouslyDisgusted - It seems by your comment that you have received an Adult Feature Film instead of the movie you had actually chosen. This happens when a previous customer switches the barcodes of the disks around. What I would recommend is that if your child is young, you should always be screening movies before you show them to her.

I completely agree with the absolutely poor customer service that Redbox CSR's give via the phone, including the supervisors. I will no longer rent from Redbox. Called in on July 14th to inform them that I did not receive my movies after swiping my card. The gentleman assured me that the pending charges will not post. Well, they did. I called again and I was issued a credit for the charges since the kiosk did not dispurse my movies. Then I get charged $75.00 for not returning the movies that I did not receive. Called Redbox again and was informed that they can only give me $15.00!! Are you kidding. I have had it and I am done.

I cannot begin to adequately describe the absolute disgust I feel toward this company. My impression is that any company that uses monetary transaction should offer true availabilty of a corporate department. Being offered the runaround is the only thing I've seen or experienced with redbox. I have an extreme lawsuit pending against the company- you'd be amazed at what their negligence did to my child. Heed this bit of advice: rent at your own risk. And know this- there are worse things possible stemming from experience with redbox than scratched discs or illegitimate bank charges- I promise you that. I can't reiterate enough, don't rent from redbox. You literally never know what you may get. Good luck.

so i was wondering why my bank was suddenly negative 73 dollars and i look at my bank statment and it sais "REDBOX dvd rental" WTF?!??~? the first time ever i rented a bluebox i returned it the next morning and a few weeks later i was charged 15.00 for it!! i was mad but didnt do anything about it, i just let it go. this is outragious and i willl never rent at blue box EVER again!

RED BOX SUCKS!!!! A disc I purchased was accidently returned to the machine. I spoke with a supervisor named Adam and all he could do was give me a couple of stupid rental credits. He told me that the disc could not be retrieved from the machine.When you purchase a used disc from the machine the bar code should be voided.The disc should never be accepted back into the machine. I have been renting from them for a while now, but never EVER again. I will from now on use Blockbuster Express. Red box is not the only movie rental out there.

I have browsed many of your recent comments, I too have been looking for contact information to speak with a representative at rebox. However, my inquiry differs its besides the point. Lets think about the real situation here. If you put a dollar in a soda machine and a can doesn't come out, most of the time its like oh crap that machine ate my money, and then some of us ( I may be that one) would notify the contact info and get the $1 back. If many of you are going to make a fuss, let alone let 2 or 3 dollars go into overdraft, there is more problems going on than just renting a redbox movie for a dollar. Its a vending machine for movies, things happen. Ask 4 people walking out of the store for a quarter each. Everyone in life today focuses on how they have problems but its never there fault. Any time we can find an excuse to blame someone else, and sue them we jump on that opportunity. There is such a lack of responsibility in this world. If your unhappy with losing a dollar, don't go back. Now for the $77 charge, that is a whole other ball game, that needs to have some serious action taken. But if you can't be sure and you overdraft your account by using a vending machine, that is your responsibility. If everybody spent time improving things around them, and not demeaning, finding fault, this world would be a much better place. I haven't had a problem with redbox. I use the promo codes every time, yes things come up, but all in all it is a machine, and its a dollar.

My online Red Box account was hacked into!! The name and zip code on my credit card information was changed by this person. They managed to obtain my full credit card number and made fraudulent charges on my personal debit card that was provided securely to Red Box. Not sure what type of security they have on there site; however, it was clearly compromised and my account information was stolen. I have lost all confidence that my personal information will be stored securely and will not be providing any additional credit card numbers to Red Box. I spoke with their Customer Service department and they were the very least helpful, they could not understand how this was possible and claimed the account number is not visible to anyone, only the last 4 digits, and that they may have obtained my information elsewhere. This make no logical sense, why would they then hack into my Red Box account and update their name and billing zip code which coincidently matches where the fraudulent charges took place. I have notified the fraud department at my bank, they had already credited my account; they can reach out to Red Box directly and investigate since they were of no help to me. Thanks Red Box for keeping my information secure!!!

Ted 6/27/11 Redbox Administration, >I called your office regarding 6 charges on my credit card with a code >"oakbrkterraceilus". I have returned all movies that I rent and I should not be >charged with this same code. Pls respond to this email or to my phone call regarding >this charges. Hi Ted, well you did not say where this code came from. All RedBox promo code can only be use one time per account, some promo code that you get from the stores, can only be used at the kiosk at that store. If you did tried to rent 5 movies with this promo code, you would be charged for 4 of the movies. Monday Night Movie Code, is ONLY good on Mondays, the birthday codes, are ONLY good for 45 days. Any of the "Rent 2 get one free" promo is only good for 7 days, after you returned the 2 movies that you rent and then it will take 3 days to email the code to you from the time you return the movies. As for someone at RedBox emailing you or a call back is hard to get. You should just call the RedBox toll free number and talk to a RedBox CSR, they could help you out more on this issue.

> MY WALLET AND IDS WERE STOLEN, THEY RENTED MOVIES FROM A REDBOX KIOSK IN HOPEWELL > VIRGINIA AT A 7/11 ON RTE 36. MOST LIKELY THOSE MOVIES WILL NOT COME BACK TO YOU. SO > DO NOT TRY TO BILL ME, THE ACCTS HAVE ALL BEEN CLOSED. SEE THE HOPEWELL POLICE > DEPARTMENT FOR DETAILED INFORMATION. THIS IS OFFICIALLY YOUR NOTICE OF FRAUDULENT USE > OF MY CREDIT CARDS ON JUNE 22 AND 23, 2011. (WOULD HAVE PREFERED TO S/W SOMEONE IN > REFERENCE TO THIS SITUATION, BUT NO PHONE NUMBERS WERE AVAILABLE) Hi Bonnie You should call this in to the RedBox toll free number and they will help you with this, calling the head office will not help much.

OK REDBOX your phone message to office in ILL is generic. Here is my message to your company: MY WALLET AND IDS WERE STOLEN, THEY RENTED MOVIES FROM A REDBOX KIOSK IN HOPEWELL VIRGINIA AT A 7/11 ON RTE 36. MOST LIKELY THOSE MOVIES WILL NOT COME BACK TO YOU. SO DO NOT TRY TO BILL ME, THE ACCTS HAVE ALL BEEN CLOSED. SEE THE HOPEWELL POLICE DEPARTMENT FOR DETAILED INFORMATION. THIS IS OFFICIALLY YOUR NOTICE OF FRAUDULENT USE OF MY CREDIT CARDS ON JUNE 22 AND 23, 2011. (WOULD HAVE PREFERED TO S/W SOMEONE IN REFERENCE TO THIS SITUATION, BUT NO PHONE NUMBERS WERE AVAILABLE) VRS BONNIE MCKEAG

Redbox Administration, I called your office regarding 6 charges on my credit card with a code "oakbrkterraceilus". I have returned all movies that I rent and I should not be charged with this same code. Pls respond to this email or to my phone call regarding this charges.

This has happened several times just in the last couple of weeks and frankly the whole process of locating a movie online is a joke. I went online to find out if a certain movie (Just Go With It) was in nearby kiosks. According to the locator on there website it was in stock at a Walgreen's, 2 Kroger's, and a Wal-Mart Supercenter. Got to Walgreen's and the movie was featured on the marquis but unavailable in the kiosk. Went to Kroger #1, same situation. Went to Kroger #2, same thing. Went to Wal-Mart, same thing. Featured on the marquis of all four location, but the movie was not available in any of the four kiosks. I used $4.00 worth of gas and spent one hour of my Saturday evening riding around to these Redbox locations. Could have went to Blockbuster in the first place, had a $2.00 coupon there anyhow. And that's where I'll be renting all my movies from now on. John Hillis