1 Tower Lane Suite 1200 Oakbrook Terrace, IL 60187
(630)756-8000
Reviews For Redbox Corporate Office
JJ  | 5/10/12 |
| I am so discusted with the unbelievable customer service (or LACK OF)by Redbox that it is pointless wasting anymore of my time typing my recent treatment by their cs, however after reading these other reviews I am now hopeful we all can get some sort of resolve if we all indeed spread the word regarding the treatment of their customer service and FRAUD AND find other means of renting inexpensive movies/games!! | |
JOHN  | 5/10/12 |
| THIS WILL NOW BE MY MISSION IN LIFE TO RECIEVE A FORMAL APOLOGY FROM THE UNTRAINED INFANT WHO VERBALLY ABUSED ME ON 5/8/2012 CLAIMING TO BE A "SUPERVISOR" AND THE ONLY PERSON IN AUTHORITY WORKING AT REDBOX...THIS TREATMENT WILL NOT BE FORGOTTEN!! | |
Marla  | 5/11/12 |
| I have been using redbox for a while....I usually have no prob returning a movie but may I make a suggestion...there need to separate return boxes....so after a hard day at work when I really want to get vb home I dont have to stand behind a family of five reading each description....expecting their three children from ages 4 to 15 to agree on a movie...i stood for 20 min and finally left | |
From NY and recognize a scam when i see one  | 5/19/12 |
| I went to rent a game and according to the locator on their website it was in stock at Kroger. but when i got to Kroger it said it was unavailable. so I figured someone rented it during the 10 minutes it took for me to get there. So I look up the locator on my phone and this time I found it available at 7-11. But again when I went to 7-11 and the kiosk said it was unavailable. I smelled BS and decided to just go through the entire process of paying for the game on their site and reserving it at the same 7-11 kiosk where it said it was available and sure enough the game came right out. I was surprised this worked because it did say unavailable when trying to rent it and pay for it at the kiosk but then i realized my promo code doesnt work when paying for a game or movie online, it only works when paying at the kiosk. so it would make sense and be to redbox's benefit to take online reservations for new releases while saying they are "unavailable" at the kiosk so less promo codes are used. I could care less about 2 dollars I just find it funny that this probably saves them a great deal of money while going unnoticed by most customers. | |
| Erica | 4/27/12 |
| I tend to return my movies late and get charged outrageous charges. I usually just brush it off like "wow i guess I had it longer than I had thought!". Not this time.Im being charger 39$ and they still have more to take out. They take out the most random amounts saying thats all that was in the account, which is not true, and then a few days or weeks later take out even more money! I finally called customer service and they refuse to send me any statement on my rentals and charges and are nO help at all. Im sick of them taking my money and sick of the lack of "customer service" they provide. I am getting an attorney because this has been going on too long. A couple months ago it was 60$ they took from me! If anyone is interested in getting a class action suit together, please email me at nerkster27@gmail.com | |
| pissed of REDBOX CUSTOMER | 4/19/12 |
| I am sick of red box. I have beena loyal customre with this company since 2003. I have never been late with their rentals,..i have rented almost a thousand movies from them.. Last week i rented four movies on 4/13/2012,..i usually get about 5 or six. In renting those movies i understand that I have agreed to the authorized debit of my card. Im okwy with that ,,I alwasy retun their movies ontime.. I returned those moveis the very next day 4/14/21012 they debit my acocunt for the cost of the movei on 4/15/2012,.. five days later they were still a holding funds in my account for the same dollar oamount for the same movies that had alredy been paid ! i was pissed and highly upset .. i called them and asked them why were they holding on to my money after thev ahve beenpadi for the movies,,those greddy nasty bastards told me it wa a authorization hold once iswiped my card for teh movies In response I told tha idiot that you have already been paid for the movies,. why are you holdign monies after the movies has been retuned and paid. He claims tha it will dropp off in 24 to48 hours.. they still are holding on to my money today .I have beena cutomer for years, but after this BS..i will no longer use their services not with my bank card! I have a remedy for their asses! | |
| Disappointed with Redbox Customer Service!!!! | 4/7/12 |
| My rating is a one because I can not give it any lower. My redbox customer service! I am infuriated with their approach to customer service. I dealt with a smug, rude, evil, customer service "manager" named ADAM!!!! He didn't want to give me his last name for "security purposes". Redbox promised me in an email a refund of the full amount for an issue I had. I looked at my bank account and I wasn't given what was promised. I called to get my money, and he refused. He refused, and he said I had no proof!! Well redbox, I have the email, I have the proof!!!!! WTF? seriously. This COMPANY needs a change, a change in their customer service. I will tell EVERYONE not to rent from redbox, and to go for NETFLIX instead! | |
| Common Sense | 3/1/12 |
| Here's the bottom line, technicians check the boxes WEEKLY and they are the only people with access to the boxes. They are placed through multiple background checks and go through more monitoring then you would believe. A rental does not walk out of a box, if you returned your movie it will be found, if you didnt..... then how is it out-of-line to have to pay for a disc? You dont get to keep a DVD rental for $1.20, a blu-ray rental for $1.50 and a video game for $2.00. Redbox is a billion dollar company, if the kiosks were really that unreliable, they would be out of business. The experiences that I have had with customer service have been great. Just remember, lying is not going to get you your way. | |
| Cynthia | 2/17/12 |
| I left a movie at a redbox location. I rented two movies but was in a hurry and didn't realize until I got home that I only had one... I have no return notice so I'm assuming whoever used the kiosk after me just took the movie... Can I contact Redbox and have the charge cut off at 25 or whatever??? | |
| Molly | 2/10/12 |
| REDBOX DOES NOT EVEN DESERVE MY ONE STAR AT ALL!!! Never again will I rent from redbox. Per James with Redbox (who seems to have stopped answering questions and complaints and does not know how to remove his condesending tone in writing to customers) you stated: To all the people that try to rent a movie at RedBox 2. You can't get the card to work, you call in to RedBox, and they tell you is has been " Not Active ", and you say there is money on this card....well, the reason is that RedBox could not get their money from the last time you rented a movie and could not get payment from you and then RedBox will de-activate this card. reason: You MAX OUT the card, and then put money back on the card and is still wait to get the funds from you. it will take up to 10 days after it gets the funds from you to re-activate this card now. --- Now, please explain to me how my situation came about... January 2011 I rented a movie and yes I forgot to return it because I was in the process of moving.. It was returned TWO WEEKS later (not more than 25 days if you forgot how to count) and yes I was charged $60(more than the movie is worth). My bank representative and I spoke with a redbox CSR and I was told that I would not get ANY refund, even though they confirmed that the movie was returned 2 weeks late.. I accepted the fact and was told that the "not active" status would be removed from my card and I would be able to use it again. ONE YEAR LATER - February 9 2012, I attempt to use my card for the first time since and I am declined... WTF... This morning I call the 1-800 number and Perla is the csr who I get on the line. She tells me that my card is inactive because I owe $60.. no i do not, that was paid in february. she says no, you rented the movie january 31 adn returned it february 10 (today, hmm funny how I dont remember doing that today isn't it?)... HEY DUMBASS THAT WAS A YEAR AGO AND THE FEE WAS PAID!! I get the reply, well let me check with my supervisor.. great you do that.. Perla gets back on the line and says my manager noticed that the date was in 2011, and there is a note that says your fee was paid but was not applied and a request to reactive your card was never sent so i'll go ahead and do that for you now.. oh how wonderful that you know how to do your job... she then informs me that she will send a request to corporate to reactivate my card but it's not a guarantee since i've had a previous billing issue... ARE YOU KIDDING ME? I PAID $60 FOR A MOVIE THAT WASN'T EVEN A MONTH LATE!! THAT'S THE ONLY BILLING ISSUE I'VE EVER HAD!!! Perla expains to me "i'm sorry that's how corporate works, they decide who to reactive and who to decline" so i ask her how long will it take and how will i know if i'm declined or accepted? she tells me it will take 24 - 72 hours, and I should try to use redbox in 72 hours, if my card is not accepted then corporate decided to decline my request.. wow.. what kind of an answer is that? I'm trying to keep my cool with this chick and ask her if i can have some type of confirmation that the request is being sent since obviously nobody sent it last time and she says no.. the only confirmation she can give me is a confirmation number verifying we spoke on the phone.. really? what is that going to do for me? so instead I ask for corporates phone number she says "they don't have one" really? your corporate office doesn't have a number? so how do you contact them? she says im sorry we can't give it out.. ok so you lied? you do have a number just refuse to give it out. I ask to speak to a manager and she says there is none available. I hang up the phone.. I google the corporate office and find this webpage.. GUESS WHAT!! the phone number provided only helps if you know the name of a corporate person your trying to reach if you don't it hangs up on you!! So, James - "it will take up to 10 days to reactive my card" who is telling the truth you or Perla? because those are two different answers to one specific question.. It has been 355 days exactly since redbox received $60 and my card is still not reactivated. so at this point i've decided that redbox customer service is THE LAZIEST, UNINTELLIGENT, UNTRAINED, CONIVING BAND OF SCAMMING MONKEYS I'VE EVER ENCOUNTERED!!!! (and that was being nice since I can't post curse words on a public forum it would be rude, which coincidentally you guys know nothing about either.) NETFLIX IS A MILLION TIMES BETTER I JUST SIGNED UP AND THEY EVEN LET ME DO AN OVER THE PHONE INTERVIEW TO POSE POTENTIALLY THREATENING QUESTIONS ABOUT MESSED UP BILLS AND HOW THEY HANDLE THEIR PROBLEMS!!!!!! BTW - Don't be surprised if your customer numbers start to dwindle i'm making this a personal vendetta to switch redbox users to netflix users instead, even printing comparison brochures to hand out :) .. i'm hoping you guys shut down soon, blockbuster was better than this. | |
| Dennis | 2/9/12 |
| WELL WELL DIDN'T I DISCOVER THE LATEST SCAM AT THE REDBOX. It tricks you into paying for unwanted movies, they slip one in on you.Here's how it happens. You click on the ad for the video and each time a big ad pops up with the actors and plot. If you read it and don't want it there's an X to click to go back BUT about every 6th time you click on a movie ad it goes dark and no big ad pops up, also there is no X to go back so you assume the movie is checked out, and with no X you go on by clicking the arrow.This puts the darkened DVD into your checkout cart-which is in a tiny square at the bottom that most people don't notice. When you find your movie you swipe your card and bingo 2 movies pop out. It is a trick. All beware and Redbox,I'm goin to the fraud guys soon. | |
| Jeremy | 2/7/12 |
| I just got off the phone with a Customer Service Rep from redbox with a billing issue I had recieved from redbox for $64.96. As being a high and unusual amount I called and was told this was due to a game not being returned. We quickly determined the date I returned it (1/2/2012) and was told by the rep I had not in fact returned it. The discussion went back and forth and after claiming there had to be some kind of error with the machine was told by the rep that the machines are too well maintained to have any errors, ever... I told her I am familiar with the technologies on a manufacturing/programming level and do not buy that they never have issues. I was then told the best Redbox would do would be to refund $20 and to take it or leave it. I stated repeatedly through the conversation I found this to be HORRIBLE customer service from redbox as a company and that I would be communicating with others my experience in every manner at my disposal (i.e. internet blogs, reviews, etc...) The representative then angrily tried to tell me that would be slander and is illegal. I assured her I would only be telling people of my PERSONAL experience and not any heresay and that I would not in fact be breaking any laws. I then asked her again if this was the stand redbox as an organization was willing to take, I still find it hard to believe but it apparently is. At the least, I and my family are no longer a customers of this company and hopefully as people learn of my experience can make informed decisions for themselves. All of this and the issue remains that I returned a game that didn't show in the system (failproof system?). I would have been satisfied with due diligence, as simple as "let us have a tech look into it" or "can you meet the tech at the store at such a date to verify"... | |
| ROSEMARY B | 2/1/12 |
| rented 2 movies, returned them to same box next day, got charged 50.00 because their machine "lost" them. After 3 phone calls, 5 different people, I finally got a courtesy credit of 20.00. No way. I wanted my whole 50.00. Spoke to yet another person via email and got a VERY condescending email back explaining how to return a movie. After several emails and many posts on the Redbox Facebook fan page, I got my refund. Will never ever use again and will tell my friends also. | |
| msh | 1/25/12 |
| I used Redbox services for the first time for rent a video game. I returned the game. About a month later, my card was charged over $60.00. When I called them, they told me that they didn't have any record of me returning the game. They offered to give me $25.00 back but I am not satisfied. I am about to make a report with the better business bureau and call the corporate office. They better fix this ASAP. | |
| Michelle Smith | 1/21/12 |
| Beginning in January 2012, Redbox started charging (in Virginia) 6-cents tax on one dollar. Sales tax is 5% and had been so on rentals in 2011. First I was told it had to do with the kiosks and the jurisdictions they are in - that's got to be B.S. for I rented from the same Walgreens in 2011 and was charged $1.05 and charged $1.06 in January. Then the person stated that the VA Rental Sales Tax is 6%. I cannot confirm this, rental sales tax seems to apply to rental property - not DVD rentals. I think Redbox is pulling something. I'm definitely discouraged to rent from them now; and I won't use Blockbuster kiosks for they closed the store in my area. My only option of video rentals is the library now. I'm not pleased with Redbox and will be investigating this 6% sales tax further. | |
| Christy | 1/14/12 |
| The 5th time I was overcharged because they say I only returned a portion of my rentals and continue to charge me although I had eye witnesses there to confirm so that this wouldn't happen again. Not to mention I called directly after I received the "your movie has been returned " to verify they were registered as returned. They conveniently didn't keep well enough records to confirm my call although my phone records state this. And the supervisor, a female who conveniently forgot to tell me her name, was rude! She could not provide me with any information on someone above her That I could speak to or give me a contact number or address to corporate. They are secretive and they have all of my personal and financial information. Above all, they can't tell me who even runs this scam! | |
| Patrice McCoy | 1/12/12 |
| For the second time I have returned a movie, only to look on my account and see it reflect "renting" for the last 4 days. I have sent multiple emails, done online chat and called. I'm told to was for the kiosk to be checked (can't be told when for "security" reasons) but if it's not there I will have a charge of $24. They won't give me headquarter phone or email, they don't have authority to. They have access to my bank card but can't give me their corporate phone number or email. Enough of this stupidity. | |
| Doug | 1/9/12 |
| To Whom It May Concern: My wife and I rented Mr. Popper’s Penguins on January 8, 2012 at about 7 PM. We sat down after preparing dinner and tried to watch it. There was a problem with the Blue Ray DVD (many of the remote control buttons would not function and the title menu did not come up), so we restarted the machine and while we were waiting for the title menu to appear we were prompted that we might need to update our Blue Ray player. So, after the title menu would not come up for the second time, I ejected the DVD and began to update the player through the settings menu. Meanwhile, my wife called the Redbox help line to see if they could help us to get it to play. While I was fiddling with the update on the player my wife spoke with a representative named Willy. She told my wife that she could give her some promo codes. My wife accepted the promo codes, and was about to hang up when I noticed that she was getting off before we got the DVD to play. I asked her what was going on and asked for the phone. From then on the conversations that ensued were frustrating to say the least. I told Willy that the DVD was still malfunctioning and that if we could not get it to play, I didn’t see why I should be charged for it. The crux of the Redbox customer service representatives’ argument went as follows: You (your wife) accepted the promo codes, so you get no refund. I find this to be outrageously unfair. My wife was never told that the promo codes were given in lieu of any refund. I told both Willy and the supervisor, Bryton, that I was the cardholder and did not want have the promo codes in lieu of the refund. I told them that they could cancel or disassociate the promo codes from my card and refund the money instead. All I received was the canned answer that the promo codes being accepted sealed the deal and that there was no way that they would refund my card. I feel that I have been unfairly treated. I purchased a product that did not work and once it was evident that the product could not be fixed, I was denied a refund. The issuance of coupons does not constitute a remittance of payment for a faulty good. Could you imagine trying to return a moldy jar of jam that you purchased from a Grocer, who consoles you and asks if you would like some coupons? You accept the coupons, thinking that it is to compensate you for the trouble of going back to the store, only to find that when you ask for your money back you are denied because you took the coupons. You try to hand them back, but the grocer folds his arms and says “I am sorry but you took the coupons, so the matter is closed.” I am frustrated, outraged and disgusted by the treatment that I have received tonight. | |
| amber | 12/19/11 |
| i had rented some movies frome redbox i returned them got my bank statement the next month it shows thats i have money being taken off for movies i dont have i call csr they give me the run around tell me to email corporate i do so they email me back telling me the issue is resolved i get another bank statement still being charged i call csr again they tell me that the movies are not returned i tell them yes they have been we arguee i talk to more people noone can help no corporate number i get fed up i call my card explain to them what is going on an let them know that redbox is going to contiue to charge me even after i change cards card company tells me that are filing froud charges on redbox an i can promise that i have a very big mouth an redbox will go out of busniss in my town | |
| Lauren S | 12/8/11 |
| The only reason that I gave it a FAIR rating is because Customer Service did try to work with my situation. However I too like others was charged $24 + $1.98tx for a DVD that did not register (I got the "Your DVD was successfully returned" screen for both)as being returned to their Kiosk and a dvd that was returned. Based on what I was being told that Redbox policy states they can charge you when you keep a dvd beyond the rental limit (23-days) eventhough U returned it. The most that they did was provide a $10 credit on the DVD that was not registered and was attempting to do te same for the DVD that did register as being returned. I requested that RED (riP-OFF) Box send me the DVD and then they wanted to give me quote "PROMO Code" for A rental-WTF!! How can it be a Promo when I have already PAID $25 bucks. Total cost $80(minus their $10 credit) 70 for 2 DVD's...that the cost of a Box SEt for a tv Series!! They need to start issuiing receipts for the returns that actually stated what's been returned and include the Kiosk info. This way if the Kiosk is malfunctioning you will have proof of your rental/return! CLosed out my RedBox account and going to NetfLIX. | |
| David | 12/9/11 |
| My family and company have collectively rented thousands of movies and hundreds of Xbox and PS3 games over the years. As a businessperson I understand that no business can be perfect. They are only as perfect as their employees, and the training provided them. Redbox does a decent job at the kiosk, but they are lacking at the customer service level. Today I called Redbox, spoke with Colleen about a game my family rented 19 days ago. In the first few days it "froze" the Xbox several times. And so my son set it aside for me to deal with later, as I was away on business. 1)Colleen places us on hold to see what she can do. 2)We were offered 50% off of the rental charges, as a one time courtesy. 3)"I checked to see if there were any previous issues with the disk's rental history, so I could maybe do something more for you one the charges..."you are only the third person to rent the game, the other two [renters] had it for three and four days, and never reported a problem with it..." 4)I asked: So, if there was a problem before with the disk, you could have maybe done something more for me? 5)She replied: "Well no, because you have had the game for 19 days..." "We are doing this as a one time courtesy only" 6)I asked: ...why did you say you could have done more for me, but there were no previous issues before me? It's not the money that's an issue now, I just don't understand now... 7)She says: "Sir do you want the [partial] refund or not?" 8)I said: Is there a number for your corporate office? 9)She says: "There's a fax number for them...please hold..." 10) HANGS UP. Called back. Corina answers. But she cant hear me speaking. She hangs up. I call back again. Ask for a supervisor. I get Adam the supervisor. 1)Adam: "How can I help you?" 2)Me: I have a call ID number your previous rep gave me as reference for the issue. Here's the number. The person who transferred me to you says this number is invalid. So Colleen never entered my info or call record into your system? 3)Adam: "I couldn't find any record attached to the number you gave me" 4)I told Adam what Colleen said. And how I asked for a corporate number, and she was going to provide me their fax number. 5)Adam: "there is no fax number for corporate..." 6)Me: what can be done about this? 7)Adam: "You can have half off of the bill... " "My decision is FINAL" "Do you want it or not?" 8)Me: We will be contacting someone in your corporate offices, via our lawyer, or personally. 9)Adam: You do whatever you want to do...etc. So, what have we learned here today? The best way to handle this issue is to say how much is your time worth to you? Then either take them to small claims court, and go for the max of $10,000 or less, depending on your state of residence. Or, beg them to please forgive you for using their service and getting a bad disk and worse service. Then just tell everyone in the world to use a different service. That's how you teach them and yourself a good lesson. In my case, I'll take the partial refund, then file a formal complaint with Redbox. And send out 30,000+ emails to my clients, and offer them and anyone they know, free rentals if they stop using Redbox, and instead switch to whatever provider I find who is happy to have 30,000 to 100,000 potential new customers. I'm sure I'll find a service who cares a little more about new clients, then Redbox does about keeping their current ones. Most likely, I'll get 10% of the sales, just for referring them. Lol. Now that's how it's done. Ouch. Sorry Redbox. We tried. But these are hard times, and if you do the math: $20 per month X 12 months = $240 per customer (average) $240/year X 100,000 customers = $24 Million Dollars Minus 10% = $2.4 Million for me and my beautiful family. After the cost of legal fees, and promoting all of this. Its still 2 Million Dollars. $2,000,000 or $40.00? Thanks Redbox. | |
| Lynne | 12/4/11 |
| Stop renting from Redbox...or at least only use a 'pre-paid' account & if they wont accep that skip & use others like Blockbuster or Netflix, etc. Redbox will (maybe not today or tomorrow) but will eventually rip you off and customer service will be of no help. I was charged for a rental supposdely unreturned in Dec for way back in August...out of no where...and I had been renting in between then w/o any issues. I think when rental funds get low they do the cruddy...really. And as for that 5 star review...I wouldn't be suprised if it was by a redbox employee. What needs to occur is a mass Civil Suit aganist Redbox (similar to what happened w/ Paypal). If anyone is interested in contacting me about joining up to do a 'Class Action Civil Suit" please email: rdlegal@yahoo.com. | |
| RT | 12/2/11 |
| Modern Warfare 3 rental: I rented this game with the intent of my son playing it for 3 or 4 days. The first day he tried to use it it was a unreadable disc and had tons of scratches. I already spoke with a rep earlier this week and gave me some promtoinal codes for a $1.20 off next 3 rentals within 45 days. One I already drove to get it and use up gas and time for a game that did not work. I should have been given a full return of my money and not credits for future use which was a $3.60 savings on a $2.00 a day game. I now see I have been charged additional monies for a game that does not work because I did not return the following day when my intent was not to return the game for 3 or 4 days. This is unacceptable. | |
| Kat Heinly | 11/26/11 |
| I rented 2 movies and 1 game from a redbox on 11/21. I returned all 3 the next day 11/22. As I was returning them a tech came in to service the machine. I spoke with him in reference to the game I rented because it did not work. He told me to contact the 1888 number found on the box. After returning all 3 and waiting for verification from the machine I thanked him and left. Today 11/25 I checked my e-mailes to find that the 1 movie I returned on the 22nd was just returned today the 25th at a completely different store. I immediately went on the redbox.com and logged into my account. I was shocked to find that it said I returned the movie today and that the other movie and game were still out! I called the number I found on the site and explained the situation to them. They kindly agreed to credit my account for the additional night charges for the movie that was returned today 11/25. But told me they could not do anything about the other movie or game until they were located! They told me if they were not located I would be charged for them! I have rented from redbox for a very long time and never had an issue like this! I returned the items and redbox lost them! Now I will be charged if they can not find them! What is going on here! I no longer trust redbox! How can you guarantee me this will not happen again? How many people have you charged for items they returned and you lost? How can anyone trust your rental system? You refuse to help me and I am not the one that made the mistake! I will no longer rent from redbox. And I will make sure everyone I know or meet knows what can happen if they return a movie and the "system" has a "glitch". | |
| Tom | 11/22/11 |
| what the hell is going on with your phone system and credit card system today!! I can't get through to anyone at your customer service number nor your Corporate headquaters. What did redbox do lay everyone off and leave the country!! There is no doubt in my mind redbox customer service has gone down the tubes. Tom ttatro@carolina.rr.com | |
| Kenny K | 11/21/11 |
| Wow i see other people dealt with the infamous supervisor named shawnee. I had 67.40 taken from me without my consent I filed all the paperwork with the bank disputing the charges filed a report with the Better business bureau in my state and in the corporate offices state, a police report. The messed up part is i have the confirmation email showing that I returned the game to their kiosk. After talking to a rep named amber who was rude and wouldnt help me i asked for a supervisor and shawnee came on the line and was rude from the get go wouldnt let me talk. Had what she wanted to say and said thats it plain and simple that I coudlnt talk to anyone higher than her shes the highest on the floor at the call center. I demanded to speak to someone higher i work in call centers she has to have a boss she dont own redbox and she told me no there is no one higher. I said you report to someone and she said yeah my coporate office okay whats there number than she said send an email to the email address. wow really an email i cant pay my phone bill because they took the money that wasnt theirs when they have theyre game back already. An email so someone can call me back? how i dont have a phone. And than she went into her spill tellin me to fax it to them okay ijust have a fax here laying around waitin for me to send stuff to redbox. | |
| Giles Chapin | 11/19/11 |
| Dear Redbox, I am not a customer, however, I gave you a one star (poor) rating because your machines did not ask for any verification data when someone used my stolen credit card three times on 11/10/11 in Bremerton, WA. This is also your notice of fraudulent use of my credit card and you can contact Navy Federal Credit Union to discuss the disputed charges with them. I have filed both a police report on my stolen card and filed the fraudulent charge paperwork with NFCU for the fraudulent charges to be removed from my account. According to the Kitsap County Sheriff's Office, two crimes were committed - one was the theft of my credit card, the other is the crime against you and the other vendors the card was used at. You might ask for identifying data when a card is swiped to help prevent fraudulent activity at your kiosks. For example, Union 76 requires entry of a zip code. If the codes, don't match, the card doesn't work. Sincerely, Giles Chapin | |
| Talisha M Jones | 11/11/11 |
| Red box charged 25.92 for a movie that I didnt have for 25 days then when i called them they said that they have no record of me returning the movie but i returned it the next day.When i asked them for my full refund they said that i can only get half of my refund they cant give me my full 25.92 i called the corporate office for the and i havent heard back from them yet. im just really fed up and wont rent from redbox again. | |
| Meagan | 11/3/11 |
| After dealing with a rude,arrogant, customer representative named Spencer for twenty minutes I got to the point where I was so angry that I broke down in tears. I asked to longer speak to him and to talk to his supervisor shawny instead. After him refusing to get off the phone with me for another ten minutes I finally talked to shawny. She was just as rude and had no companion to the issues I was dealing with. In saying this, I've been a loyal red box user for years and never was more then three days late bringing my movies back personally. Three late charges shown up which charged me $75.00 for movies that I brought back the very next day and hated. I don't see why I am held responsible for something that I made a priority to return. The service I received was out of this world and it sucks because I love using redbox, it is very convenient and it makes me sad that I am going to have to stop using it. I would appreciate if someone would get back to me on this matter. | |
| robert plante | 11/4/11 |
| Redbox took 21.00 from my checking account, but can not release the title of the movie, the funny thing they say can not release it because of some law past in 1988. They can not tell me the name on the card used only the last 4 numbers. Do that a couple million times a year, can buy a lot of there little machines. The customer service is scripted and will not stray from it. I ask to speak with the manger and it was handed over to another customer service person. I will try to dispute the charge with BofA LOL another loser scripted customer service corporation. The phone number above is a good number but with out a name no one asnswer's. | |
| Nichole Martin | 10/31/11 |
| I have jus wasted 40 mins with red box explaining to them that i returned their dvds i rented months ago and they took out $50 for movies i dnt have. when i talked to both mike and chris they told me beacuse they have no recorded of a machine having problems they could only give me half my money back...if nebody else has had this problem let me know. I want to sue them for basically stealing my money | |
| jacob z | 10/27/11 |
| back in august we rented two movies and returned them both a week later and received their your movie has been returned successfully prompt so about a week later we rented two more movies and my wife liked one so much we decided to keep it and just incur the 25.00 dollar fee lol that's a laugh in October they charged us almost 80 dollars and stated that we kept two of the movies which still dosent make sense when on their disclaimer they claim that charges cease after 25.00 per movie oh yea so even if we kept two which we didn't simple math ads to 50.00 not 80.00 so i called customer service and asked why they don't just give you a confirmation receipt number at the machine when you turn them in they had no answer i feel this is so they can tell u later that you didn't return a movie and just take the money i will never rent from redbox again they are the rudest people i have ever dealt with and a bunch of thieves | |
| RedBox: Particle Payments | 10/14/11 |
| Starting Oct 14th, 2011, If you owe money to RedBox for extra night payments or a movie out past 25 days, they will try 2 time to get the full amount from your account, if they cannot get the full amount the first 2 times, then they will try to get want ever you have in the account for payment and then try again later for the rest of it until it is paid off…..People have to remember that when you swipe your card at Redbox you are authorizing them to take the payments ANYTIME. Calling and bitiching to the RedBox CSR will not help you at all…..Read the TOS and TOR at RedBox | |
| Megan Crook | 9/29/11 |
| Redbox has made my account overdraft twice i will no longer be using redbox this company robs your bank account my acoount was over draft because of a movie i rented in may of this year 24.96 and lasy time they charged my card 14.75 im sick and feed up my bank will refund me the money and i put a do not authorized on redbox | |
| Vicky | 10/1/11 |
| Unparalleled accuracy, unequivocal clarity, and undeniable imoptrance! | |
| RedBox Refunds | 10/1/11 |
| Just to let you all know that RedBox Refund policy will be changing as of Oct 4, 2011. The most you will every get after that date is a ONE TIME ONLY $10.00 refund, after that you will get zip, only promo codes. So make sure you put in your email address at RedBox, to get the email receipt for your returned moves, is you don't you will not have ANY thing to back up your claim at all. RedBox has 2, yes 2 backups to check if the movies are returned. Also if you goto the bank to dispute your charges and they call RedBox, RedBox will tell them the charges are good. ANY Movies , Blu-ray, that is not return after 25 days will be consider SOLD and NO REFUND!. For Games out after 29 days will also be consider SOLD and NO REFUNDS. If you tell the RedBox CSR you want a manager also, the manager will not give you the refund also......you are then out of luck!, I would guess the reason that this will happens is it cost RedBox to much to do refunds. Head Up! | |
| lauren leger | 9/27/11 |
| i need someone to contact me ASAP lola_lumpkin@yahoo.com i would rather have someone call me 254 235 0580 this is very important money is contionusly coming out of my bank account and you csr are VERY RUDE! | |
| Karen Sandefur | 9/27/11 |
| I feel robbed by Redbox and will NO longer rent their movies. September 2011, I rented a movie, returned it the next day and 17 days later am paying (surprise to me) an additional $15.12 because a Red Box employee said the movie did not have a return stamp. I was told by a Red Box representative named Tracy the movie had been returned, then rented again a few hours later. The problem is it was not time stamped (hmmm, could the machine be screwed up?) I was asked why I did not check my email for confirmation that it was returned. Really, please tell me, who really does that. When I place a movie in the return slot and the message on the screen says, your movie has been returned successfully, I feel I have been responsible in returning the video in a timely manner and as stated on the machine it has been returned successfully. Yes, I also spoke with a manager named Chris, he could care less. Earlier in the year Red Box deducted approx. $60 from my account with the same time stamp issue complaint. I never keep movies more than 2 days, which is rare. I should have discontinued renting movies from them after that (my stupidity). The original $60 was returned to my account as a "courtesy", and they will no longer return funds as a "courtesy". I AM FURIOUS. I know the $15.12 is not going to put me in the poor house, but this stinks. I have left messages with the Corporate offices with no reponse. Poor, poor customer service. Yes, I am spreading the word to as many people as I can that you too can be hosed by Red Box. Go elsewhere for your movies. Be careful what you rent, you may get to pay more than you bargained for. | |
| RedboxSupport | 8/9/11 |
| @SeriouslyDisgusted - It seems by your comment that you have received an Adult Feature Film instead of the movie you had actually chosen. This happens when a previous customer switches the barcodes of the disks around. What I would recommend is that if your child is young, you should always be screening movies before you show them to her. | |
| Brenda M | 8/9/11 |
| I completely agree with the absolutely poor customer service that Redbox CSR's give via the phone, including the supervisors. I will no longer rent from Redbox. Called in on July 14th to inform them that I did not receive my movies after swiping my card. The gentleman assured me that the pending charges will not post. Well, they did. I called again and I was issued a credit for the charges since the kiosk did not dispurse my movies. Then I get charged $75.00 for not returning the movies that I did not receive. Called Redbox again and was informed that they can only give me $15.00!! Are you kidding. I have had it and I am done. | |
| cathryne | 8/10/11 |
| I rented movies from redbox returned them the machine did not register paid the fees they wanted me to pay still can't rent from them its been over a month called the only number that I could find talked to 2 useless people that said it wasn't paid I have to pay again I don't think so !!!! I want blockbuster back!!! | |
| Brenda M. | 8/11/11 |
| Deducted huge amounts of money from my account. CSR's are extremely unprofessional (She says to me "I'm fixin' to send you to my supervisor). Supervisor keeps saying, "I'm not sure". Called and left a message on the voicemail for Corporate, never received a call back. Called back again today and now the same number I called is disconnected. Things that make you go Hmmm??... | |
| Jamie | 8/14/11 |
| Someone stole my debit card number & was able to use it in your red box kiosk. There should be more security questions required other than just a number. My husband & I still have our cards & have no idea how the debit number was used. I am irritated. | |
| Paul Rosen | 8/29/11 |
| I'm curious if you would be interested in setting up a Red Box in my extended-stay hotel in Liverpool/Syracuse, New York. Thank You - Paul Rosen - General Manager, Staybridge Suites Hotel - 315-457-1900 - prosen@staysyracuse.com | |
| Nataki | 9/2/11 |
| My husband rented 2 movies from Redbox. They both were returned on the same day. Well, he goes to the bank to withdraw money and finds his account is overdrawn because Redbox charged him for one of the movies which caused an overdraft and the bank is deducting $25.00 a day from the date they submitted the charges. One rep said they would give him a courtesy refund in which the bank agreed they would waive the fees since it was Red Box mistake. After calling Redbox the next day to see why the refund wasn't posted back to the account another rep said they would not be issuing a refund. Redbox sucks!!! I think everyone should print out these complaints and stick them to the redbox machines near them. | |
| Nodnyl | 7/15/11 |
| I have browsed many of your recent comments, I too have been looking for contact information to speak with a representative at rebox. However, my inquiry differs its besides the point. Lets think about the real situation here. If you put a dollar in a soda machine and a can doesn't come out, most of the time its like oh crap that machine ate my money, and then some of us ( I may be that one) would notify the contact info and get the $1 back. If many of you are going to make a fuss, let alone let 2 or 3 dollars go into overdraft, there is more problems going on than just renting a redbox movie for a dollar. Its a vending machine for movies, things happen. Ask 4 people walking out of the store for a quarter each. Everyone in life today focuses on how they have problems but its never there fault. Any time we can find an excuse to blame someone else, and sue them we jump on that opportunity. There is such a lack of responsibility in this world. If your unhappy with losing a dollar, don't go back. Now for the $77 charge, that is a whole other ball game, that needs to have some serious action taken. But if you can't be sure and you overdraft your account by using a vending machine, that is your responsibility. If everybody spent time improving things around them, and not demeaning, finding fault, this world would be a much better place. I haven't had a problem with redbox. I use the promo codes every time, yes things come up, but all in all it is a machine, and its a dollar. | |
| Elis | 7/15/11 |
| My online Red Box account was hacked into!! The name and zip code on my credit card information was changed by this person. They managed to obtain my full credit card number and made fraudulent charges on my personal debit card that was provided securely to Red Box. Not sure what type of security they have on there site; however, it was clearly compromised and my account information was stolen. I have lost all confidence that my personal information will be stored securely and will not be providing any additional credit card numbers to Red Box. I spoke with their Customer Service department and they were the very least helpful, they could not understand how this was possible and claimed the account number is not visible to anyone, only the last 4 digits, and that they may have obtained my information elsewhere. This make no logical sense, why would they then hack into my Red Box account and update their name and billing zip code which coincidently matches where the fraudulent charges took place. I have notified the fraud department at my bank, they had already credited my account; they can reach out to Red Box directly and investigate since they were of no help to me. Thanks Red Box for keeping my information secure!!! | |
| Angela | 7/21/11 |
| RED BOX SUCKS!!!! A disc I purchased was accidently returned to the machine. I spoke with a supervisor named Adam and all he could do was give me a couple of stupid rental credits. He told me that the disc could not be retrieved from the machine.When you purchase a used disc from the machine the bar code should be voided.The disc should never be accepted back into the machine. I have been renting from them for a while now, but never EVER again. I will from now on use Blockbuster Express. Red box is not the only movie rental out there. | |
| SeriouslyDisgusted | 8/5/11 |
| I cannot begin to adequately describe the absolute disgust I feel toward this company. My impression is that any company that uses monetary transaction should offer true availabilty of a corporate department. Being offered the runaround is the only thing I've seen or experienced with redbox. I have an extreme lawsuit pending against the company- you'd be amazed at what their negligence did to my child. Heed this bit of advice: rent at your own risk. And know this- there are worse things possible stemming from experience with redbox than scratched discs or illegitimate bank charges- I promise you that. I can't reiterate enough, don't rent from redbox. You literally never know what you may get. Good luck. | |
| jennifer | 7/29/11 |
| so i was wondering why my bank was suddenly negative 73 dollars and i look at my bank statment and it sais "REDBOX dvd rental" WTF?!??~? the first time ever i rented a bluebox i returned it the next morning and a few weeks later i was charged 15.00 for it!! i was mad but didnt do anything about it, i just let it go. this is outragious and i willl never rent at blue box EVER again! | |
| James at RedBox | 7/2/11 |
| Ted 6/27/11 Redbox Administration, >I called your office regarding 6 charges on my credit card with a code >"oakbrkterraceilus". I have returned all movies that I rent and I should not be >charged with this same code. Pls respond to this email or to my phone call regarding >this charges. Hi Ted, well you did not say where this code came from. All RedBox promo code can only be use one time per account, some promo code that you get from the stores, can only be used at the kiosk at that store. If you did tried to rent 5 movies with this promo code, you would be charged for 4 of the movies. Monday Night Movie Code, is ONLY good on Mondays, the birthday codes, are ONLY good for 45 days. Any of the "Rent 2 get one free" promo is only good for 7 days, after you returned the 2 movies that you rent and then it will take 3 days to email the code to you from the time you return the movies. As for someone at RedBox emailing you or a call back is hard to get. You should just call the RedBox toll free number and talk to a RedBox CSR, they could help you out more on this issue. | |
| James at RedBox | 7/2/11 |
| > MY WALLET AND IDS WERE STOLEN, THEY RENTED MOVIES FROM A REDBOX KIOSK IN HOPEWELL > VIRGINIA AT A 7/11 ON RTE 36. MOST LIKELY THOSE MOVIES WILL NOT COME BACK TO YOU. SO > DO NOT TRY TO BILL ME, THE ACCTS HAVE ALL BEEN CLOSED. SEE THE HOPEWELL POLICE > DEPARTMENT FOR DETAILED INFORMATION. THIS IS OFFICIALLY YOUR NOTICE OF FRAUDULENT USE > OF MY CREDIT CARDS ON JUNE 22 AND 23, 2011. (WOULD HAVE PREFERED TO S/W SOMEONE IN > REFERENCE TO THIS SITUATION, BUT NO PHONE NUMBERS WERE AVAILABLE) Hi Bonnie You should call this in to the RedBox toll free number and they will help you with this, calling the head office will not help much. | |
| Ted | 6/27/11 |
| Redbox Administration, I called your office regarding 6 charges on my credit card with a code "oakbrkterraceilus". I have returned all movies that I rent and I should not be charged with this same code. Pls respond to this email or to my phone call regarding this charges. | |
| Bonnie McKeag | 6/28/11 |
| OK REDBOX your phone message to office in ILL is generic. Here is my message to your company: MY WALLET AND IDS WERE STOLEN, THEY RENTED MOVIES FROM A REDBOX KIOSK IN HOPEWELL VIRGINIA AT A 7/11 ON RTE 36. MOST LIKELY THOSE MOVIES WILL NOT COME BACK TO YOU. SO DO NOT TRY TO BILL ME, THE ACCTS HAVE ALL BEEN CLOSED. SEE THE HOPEWELL POLICE DEPARTMENT FOR DETAILED INFORMATION. THIS IS OFFICIALLY YOUR NOTICE OF FRAUDULENT USE OF MY CREDIT CARDS ON JUNE 22 AND 23, 2011. (WOULD HAVE PREFERED TO S/W SOMEONE IN REFERENCE TO THIS SITUATION, BUT NO PHONE NUMBERS WERE AVAILABLE) VRS BONNIE MCKEAG | |
| James at RedBox | 6/12/11 |
| RedBox Rent 2 Movies and Get One Free Offer Well yes and no, they do not tell you all the details to this right off, if you go to RedBox.com and click on this offer and read the details to this offer you will find this. ----------------------------------- Start your summer with free entertainment! Rent 2 movies at the same time between now and June 12, and redbox will reward you with a free one-night DVD rental. It’s as easy as that! When you’re at the redbox kiosk, rent any two items and be sure to enter your email address at checkout, or reserve online. Within about 72 hours, you’ll be emailed a promo code good for a free, one-night DVD rental! See below for important offer information. ----------------------------------- What it means is that when you rent 2 movies AT THE SAME TIME and NOT 2 movies from 2 different locations or at diffident times, it will send you an email 72 hours AFTER you return the movies back it will send you an email with a PROMO CODE!!!! Good for one night off a movie rental. You must have a email at RedBox to get this! In some cases it may take longer for you to get this promo code by email, I know this sucks, this is how they set it up, check your junk email first before you call in. | |
| James at RedBox | 6/12/11 |
| Per-Paid cards to rent movie at RedBox Well not a good idea, if you use a per-paid card and it does work the first time, it may not work again and you will not get any more movies rental again on that. As of the first of the year RedBox will not take them at all. But if they do read this. List of per-paid cards that you should not use to rent from RedBox! Wal-Mart per-paid cards Work/employer debit cards Government debit cards Military issued debit card and the big one! child welfare debit cards! Why would any one in there right mind would use child welfare card to rent movies with. I don't know, they call in to say they can't rent the movie on this card, and then you find out it is a R rated movie, let see here, can a 2 year old kid watch this movie, no I don't think so. Also the welfare can see what you are doing with this card, it is for the kid! not for your entertainment! The reason per-paid cards do not work is if you rent with a per-paid card and do have charges outstanding on this rental, it can not charge them back to that per-paid card and if you get them reload again, and RedBox see this, it MAY will take your money as they do have that right when you have charges waiting to to come off. If you think that that it is against the law think again. If you owe money to RedBox. They keep track of everything you do! So, ok then you use a REAL credit card and add this to you account at RedBox after you used that per-paid card with charges waiting to come off, they MAY just take it from that credit card that you justed added.... Why you say, because you owe them money for the rental 2 or 3 months back! Good Luck! | |
| James at RedBox | 6/12/11 |
| To all the people that try to rent a movie at RedBox 1. You can't get the card to work, you call in to RedBox, and they tell you is has been " declined " , well, that tell the CSR that YOUR bank has turned you down and NOT RedBox. reason: MAX OUT CARD! 2. You can't get the card to work, you call in to RedBox, and they tell you is has been " Not Active ", and you say there is money on this card....well, the reason is that RedBox could not get their money from the last time you rented a movie and could not get payment from you and then RedBox will de-activate this card. reason: You MAX OUT the card, and then put money back on the card and is still wait to get the funds from you. it will take up to 10 days after it gets the funds from you to re-activate this card now. 3. You have a new card or replacement card and did not set it up with RedBox. Check you account with RedBox, this may take up to 48 hours to 10 days BEFORE you can use it. 4. Card swipe is not working right, or your card could not be read right. Call RedBox. it is old or dirty. get a new card. 5 Per-Paid Cards, should not work with RedBox, but if they do you are lucky at this point and it will not take long to de-activate this per-paid card. Anything you do with a card can be tracked back to you! You are responsible for that card!, Do not just give it to the kids and go rent movies!! And also don't have the kids call in to RedBox trying to get a rental mess fixed up! You are the card holder you should call in and not them. | |
| James at RedBox | 6/12/11 |
| If you have a questions for "James at RedBox" I will try to answer it for you, please do not send ANY personal info.....and no I can not give you promo codes. I can not check any promo codes. Eyes are every where! | |
| | 6/18/11 |
| This has happened several times just in the last couple of weeks and frankly the whole process of locating a movie online is a joke. I went online to find out if a certain movie (Just Go With It) was in nearby kiosks. According to the locator on there website it was in stock at a Walgreen's, 2 Kroger's, and a Wal-Mart Supercenter. Got to Walgreen's and the movie was featured on the marquis but unavailable in the kiosk. Went to Kroger #1, same situation. Went to Kroger #2, same thing. Went to Wal-Mart, same thing. Featured on the marquis of all four location, but the movie was not available in any of the four kiosks. I used $4.00 worth of gas and spent one hour of my Saturday evening riding around to these Redbox locations. Could have went to Blockbuster in the first place, had a $2.00 coupon there anyhow. And that's where I'll be renting all my movies from now on. John Hillis | |
| James | 6/7/11 |
| >Gregory Copher >I think that Block buster should take the Red-box territory over, as they are much >better and get the movies sooner after, released from the BOX office. From what I understand, it takes REDBOX 2 weeks after the release of the movie date before you will seen them for rent in Redbox units., I know this does sound slow, as the techs only go out to the units if they are down, other then that, they go on Tusedays for the movies up dates. | |
| James | 6/7/11 |
| RedBox Promo Codes You can always call in to Redbox and ask if the promo codes are still valid at anytime. The promo code for the first Monday each them are only good on that day. Other promo code that you get from a store or pop corn, should be good for 7 days. If you get a promo code in an email from a RedBox CSR, they are all good for 45 days. Reasons for getting a promo code from Redbox CSR, is that you dvd or blu-ray disc did not work, you will get 2 promo codes. Could not return disc: If you can not return the disc to the Redbox unit (you can return to ANY redbox unit) you can call and get a promo codes for that. Could not return disc. to Redbox, it keeps pushing it back out of the slot: If this happen, you hit the "Return button" and put the disc in the slot, and if the disc comes back out "LEAVE THE DISC IN THE SLOT" and in about 20 sec it will take the disc back in, then call Redbox to check you return, and they will check to see if the disc is there or not, if the disc does not show up, the tech will have to scan it. then you will get an email. Always make sure that you get the email tell you the disc has been returned, if not call Redbox right away! Everyone should sign up at Redbox.com for an account, this will help a lot in getting that message back tell you your disc has been returned. If you do not return a disc, after the 25th days, you own the disc, and will be bill for it. dvd after 25 days is $25.00+ tax Blu-ray after 25 days is $34.00 + tax Game after 25 days is $50.00 + tax. | |
| Delsie | 6/9/11 |
| I love renting movies from ur red boxes. but i got charged $25 for a movie that i NEVER rented and they said i never returned the movie and now i filed a disput on my card because of u guys and now it declined my card i want my money back asap and now they got to do all this crap for my money that u guys took. my e-mail:\ delsiethepunk@hotmail.com | |
| Gregory Copher | 5/25/11 |
| I have been an avid user of RedBox for sometime and I rent at least 6 movies if not more each week. My Wife reserved 4 movies at a distant location and did not know this until later. We went to the location she thought she reserved the movies at and our reservation did not work, therefore we just pulled our movies there at our local location close to our home. Simply thinking that the reservation did not go through. Three days later my Bank account showed the charges for the 4 reserved movies. I called to find out why I was charged for something I did not use and both the CSR and her supervisor was very Rude and told me that I would not get my money back nor would I get the movies I did not watch. I feel it is wrong for Red-box to Steal money from people whom use there system and not understand that mistakes can be made with their system. They ripped me off of only $4.33, however, it is the ethical thing that gets to me and Red-Box COULD have made at least ONE waiver for a simple mistake my wife made by placing the reservation at a Distant location we would not have used. I think that Block buster should take the Red-box territory over, as they are much better and get the movies sooner after, released from the BOX office. I am completely livid with this issue, as Red-box could care less of the people who use their system, they just want the Money, even if you did not watch the movies. The people I talked to, could have cared less if you didn't pick up your movies, you just got screwed out of your money, they just say too bad, we got our money, though. | |
| Losta customer | 5/17/11 |
| Saturday I tried to reserve a movie and was told that my validation code on my debit card was invalid, I was entering it from memory so I thought that I had entered it incorrectly. When I checked, I had infact entered it corectly and did it again. Again it didn't go through so I gave up. Today when I checked my back account I saw that all for submissions had infact gone through and I had an authorization the the amounts decreasing my available balance. Not knowing this I'd made purchases that weren't covered because of the authorizations. I called Redbox and was basically told that that was not their problem because althought there was infact an issue with their system, the authorizations will fall off so the purchase that I was charged for from my bank was between me and my bank. I asked for a supervisor and was told that "I should have had enough money in the bank to cover it" and the REFUSED to reimburse me the $10 for the money transfer from my bank. Hello Blockbuster Express, you now have a new customer!!!! | |
| Melanie | 5/18/11 |
| redbox stinks like molded cheese. there is a 3 of out 5 chance that your redbox experience will end badly. if you still have a blockbuster or hollywood video left in your town....rent from there. REDBOX DOES NOT CARE NOR WILL THEY EVER CARE ABOUT THE CUSTOMER. this is why it is important to have businesses where you can talk to people face-to-face (instead of through email, automated phone services, or people in other countries). I want my old-fashioned customer service back! | |
| dianna trevino | 4/27/11 |
| i was out of town and decided to rent movies for our drive. One of the movies was all scratched so we turned it in the next following morning i waited for confirmation email never received it so when i call to see what is delaying i am told to wait and give it time . So after waiting 12 days no email no charge to my bank i call and im told that they still have not received my videos i explain to the girl that videos were return and that i will not pay for something i do not have. Now ive tried to email and call and no response please i need help or advise on what to do. | |
| Credit card stolen and used at RedBox | 4/28/11 |
| The customer service sucked...Treated like it was my fault..Grrrrrr Their solution for this is a 15 movie a day rental limit. All you need is the billing zip for rentals which is total BS... | |
| justn | 4/26/11 |
| redbox represintitives are freindly until u want your money back I talked to 30 diff reps and nice but when i asked for my momney back they were MAD | |
| corymcclure | 4/9/11 |
| the last three weekends trying to log onto redbox, it's down, locks up, or is errors | |
| Angel smith | 4/10/11 |
| Yes I have rented movies from my local redbox and all of them have been scratched and I had to take them out and wash them and it's annoying ... But I have received my free promo codes by email one of them worked but I went back and tried my other promo codes and it said that it is an invalid code so I was very mad and disappointed about that I would love to contact redbox and ask them what the problem is .. Redbox should close down .... I think I will try the blockbuster box .. Maybe it will be better | |
| Jenyffer Guillen | 4/7/11 |
| they suck they keep having scratched movies which when you rent them you cant see shit so your paying for something you cant even see so i just wasted my money for nothing and you cant even now if there scratched or not so there the ones getting the money for something that we cant even fudgen see!!!!!!!!!!! | |
| Diannia Pipolo | 4/5/11 |
| I was charged for a video game that i had rented. I returned the game to the redbox with a note inside that explained this game was not playable. I thought i had done the right thing by insuring a service rep would take the game out of commission so that no one else would rent it and not be able to play it. ! month later a charged for $51.10 appeared on my bank statement. I called your so called customer service and got a very rude service rep (if that is what you wish to call this person)he stated that there was no proof that i had returned the game. I asked him if he could just contact the person who services that machine he would be able to prove my story. He Jason (the rude cust. serv. rep) stated that he does not have a way of contacting the people who services it. He very rudely stated that he was only going to offer me $25.00 back and it didn't matter to him how many times I pleaded with him.I asked him to please put me in contact with someone above him that I could talk to, He boldly stated that there was noone above him. I ask him that there must be a corporate number that I could call. He stated that there is no corp. and he was the highest person in the company. I asked if he owned the company and he replied YES HE OWNS THE COMPANY!!!! I hope someone at your corp offices get this message, because this is the worst customer service that I have ever receive. Just so you know whom I spoke with at 1-866-733-2693 his name was Jason #19968703 he said this is how the non existing corp would know who he is.Jason should be in the unemployment line very soon. Also I emailed the customer service that the game was unplayable, but there seems to be no record of that email per Jason #19968703 This is just the worst example of customer service. | |
| Don Rohrer | 3/30/11 |
| I have been charged $34.98 by Redbox for no apparent reason. I called customer service and the CS person could not find any reason for the charge nor did she see the charge in her computer. She gave me information that I would have to fax to corporate,(faxing that's so 1980ish). I was told that they would call me immediately, that was 2 days ago and no phone call. I've cancelled my card cause I don't want Redbox to keep randomly charging my account for no apparent reason. I will never use Redbox again. I would rather pay the extra money at Blockbusters and never have to worry about being ripped off in the future. I will warn everyone of this fraudulent practice that is prevalent within Redbox's corporate financial structure. After reading other people's accounts of how Redbox customer service is a non-existence identity I doubt they will ever call to return money improperly taken from my account. I will spread the word via facebook, emails, blogs and word of mouth of their ineptitude. Another dissatisfied customer, Don Rohrer | |
| chrystal barker | 3/30/11 |
| Im on hold right now. 2 minutes they say, lol its been 16 and counting. I just wanted to tell them 2 of the 2 movies i rented were scratched and didnt work. Not a big deal till I get chewed out but "Petricia" in the Washington office.This is not the way to treat customers MUCH LESS this company charges hard working people to buy the bixes then they provide sloppy at best customer service! BOO I'm now a blockbuster box customer thanks to Petricia & this long wait. It's not the first time one didnt play and I went back for more because CS did a decent job in the past. | |
| reneehuggins | 3/12/11 |
| i have so many complaints about redbox and the customer service along with many other issues. i rented movies from this fraud company they charged me multiple times for the same movie they said they dont take money from your account until the movies are returned then the customer service rep said they authorize my card immediatly and take out my funds and once movies are returned they take out the money again. i finally got tired of talking in circles so i put my husband on the phone whom is dislexic and the woman hung up on him i am filing a lawsuite against redbox and the employees i have worked for some very big companies in my day and i have never seen customers be treated so poorly and disrespectful. they reps refuse to give you any thing that will verify who you spoke to. they took money out of my account long after i got the movies and returned them. i am so so sosososososososossoossossoooooooooo mad and aggrevated. if any of you would like to contact me and help each other get redbox email me at reneehuggins1@yahoo.com. oh yeah by the way my husband is once again on the phone with r | |
| Leroy Rufus | 3/11/11 |
| I don't think it is wise to rent from Redbox. It is best to rent from Blockbuster Express. Redbox has too many errors with credit cards, and acknowledging the return of movies. | |
| CJ | 2/11/11 |
| This company has no customer relations and cares less if you have been wronged. They advertise promotions and then don't deliver citing unwritten rules that no consumer is allowed to see. I call this false advertising and have submitted a compliant to my States Attorney Generals office. My advise stay away from this company. | |
| Stacy Vinagre | 2/14/11 |
| I accidentally left Wallstreet Money Never Sleeps in my DVD player and found it last night. How can I return it? I already returned the sleeve to red box station last weekend. Help! | |
| Ben Duck | 2/5/11 |
| Charged twice for the same movie. Redbox will soon be receiving a lawsuit! | |
| Jerita | 2/8/11 |
| Dear Corporate, I am very very disappointed by your service,my redbox account was deactivated Dec 2010 ,I was told to wait 10 days before it can be activated, and every 10 days I have to wait another 10 days ...it is now Feb 8,2011 and I am still waiting for Redbox. Everytime I call the customer service to ask about a number to corporate NOBODY knows how to contact corporate!!!!! What kind of company is redbox where your own staff doesn't even know how to contact corporate office???? | |
| Bob | 1/29/11 |
| you can't blame redbox for your problems. in a perfect world there would be no problems but that requires help from both sides, the customer cannot rely on a company alone to assure that everything works out. The customer should make sure that there movie has been successfully returned or set up an email address so that you recieve confirmations that your movie has been returned. if you see that you don't get an email or no successful return message then call and them know so that they can mark it for you and have a technician manually scan it in for you next time they are at the machine, so later down the road you don't see a supprise charge because your movie not get scanned in. if you see scratches on your movies its not redbox's fault, older movies get used and from use, scratches can come along, the only way a movie does not play if it is brand new is first, the case somehow broke so the disc got scratched, second your dvd player should be upgraded, or third when making the disc somehow information wasn't put on it properly. Redbox does not know when a disc is bad unless the customer tells them it is, after that they will gladly give your a refund or a promo code good for 45 days and mark that disc is bad so it will no longer vend out to anyone. i understand that if a promo code that has been giving to you by REDBOX, and not from another company and the code has not yet expired, redbox should be willing to give you another. If the code was given from some other company redbox does not give codes for those because they were purchased in mass from redbox directly to be given out on their products. don't blame your problems on other people when your situations can easily be solved from steps you should have taken | |
| Marcie Urenda | 1/29/11 |
| I would give RedBox a negative rating if they offered that as a choice on this site. On Dec 24th, 2010 I went to rent a movie online from Redbox and they said there was an issue with my account. I called customer service and they said that the account showed I had not returned a movie from Dec 4th, 2010. Redbox had deactivated my account automatically. After my protest, they looked in their records and said this was an error on their part and they showed it had been returned and rented by someone else. They said they would fix the error and have my account reinstated within 7 to 10 business days. I called back on January 4th because my account had still not been reactivated. The Customer Care rep (which was new so that's probably why he was so helpful) said that no one had contacted coporate or had done anything on my account. He assured me that this would be fixed and I'd have to wait another 7 to 10 business days to have my account activated. He also assured me that I would not be charged for the movie they said I hadn't returned in error. Today, January 29th, 2011 (3 weeks after my last call)I checked my bank account only to find that they had charged me $26 dollars for the movie "I never returned". I called customer service once again and they apologized for the mix up and said they'd reimburse me in 3 to 5 business days. Then they told me it would be another 7 to 10 business days before my account would be reactivated. They're only attempt at correcting this horrible display of incompetence was to offer me 2 free promo codes that I couldn't even use because my account has been deactivated for the past month. I told them I had no faith that they would actually reactivate anything since they had failed to do so in the past times I called them. Thank god that in between all this happening a BlockBuster Express has moved into my neighborhood and I will never have to rent from RedBox for as long as I live. Shame on you, RedBox! | |
| Deb Walker | 1/29/11 |
| A few days after Christmas I tried to rent a few movies and the machine declined my card. I thought maybe the machine was broken. I tried another machine a few days later and the same thing happened 'card declined'. Things got busy and I didn't want the hassle of dealing with a long phone call to straighten it out. I forgot about it. The first week in January I was in Florida working. Lo and behold I actually spotted a Redbox at the Walgreens near my hotel. I was working 10 hour days and wanted to chill with a good movie. I have never had issues with scratched movies, like I am hearing about a lot recently. Anyways, I pick a few great looking movies, swipe my card, and once again 'card declined'. I am not a happy camper right now. So I go back to the hotel and call redbox customer service. They un-politely inform me that my credit card was reported stolen at some point and I would not ever be able to use the credit card again with Redbox. I need to get a new card or use a different one. I informed the cs rep that I had just this week driven from Illinois to Florida for work and used my card at gas stations, hotels, fast food stops and more. NOT ONE place declined my card. Besides the fact that I never reported the card stolen. The cs rep then tells me that my bank blocked Redbox transactions to my card for some reason. There is nothing Redbox can do. I need to contact my bank because it is my banks error. It is after hours, so again, no movie night. I contact my bank the next day. They check my account, get a supervisor and put me on hold to check my account again. There is no block on Redbox transactions. In fact, the bank sees no Redbox transactions. They do see one transaction at an auto parts store where I entered my pin number incorrectly and it declined the transaction. So, they see ALL transactions. There are none declined from Redbox in the past few weeks. So I call Redbox back and explain what my bank told me. The Redbox rep tells me that he had the same problem with his bank and he finally had to go to the bank because they flagged his account for excessive rentals. I told him this wasn't the same issue. I usually rent two movies and return them in one or two days. I explained how the bank saw a declined transaction where I entered the wrong pin number but saw NO REDBOX DECLINED TRANSACTIONS. He tells me it is not his problem, it is my bank; I need to go into my bank and straighten it out. He says there is nothing Redbox can do (rudely). I need to cancel that bankcard and get a new one or I will not be able to rent with Redbox. (WHAT????Unbelievable!!!) I call my bank back and they double check everything. There is no problem on there end and they are not even seeing declined transactions. Once more I contact Redbox customer service - in the morning. She checks my account and sees every transaction. She says'you have never lost a movie; you return within a day or two; I don't see any reason that they would have put a lock on my account. She apologizes and says they will delete my account and card info and reenter it. It should be ok in 4-5 days. I checked it 1 1/2 weeks later and the problem is still there 'card declined'. AAARRRGGGHHHH!!!!!! | |
| Rebecca Danklef | 1/29/11 |
| I was charged for two videos that never came out of the machine in the west side of Smiths food king in Lehi, Utah. I am worried they are going to charge me even more money when I don't return movies I didn't get. Please contact me at danklef6@hotmail.com thank you Rebecca Danklef | |
| Araseli Bojorges | 1/19/11 |
| My rate is base upon the experience I had recently with redbox, I rented two movies in August returned them 4 days later,i recently in November I belive i go to rent some movies after the fact i bought a new dvd since my other one broke down on me and come across the problem that my card would not take.So i call the number listed on the redbox,spoke with a csr,and she tells me it shows in her system my card has been deactivated since it shows I have not returned two movies from August.To cut the story short I was told my card would be reactivated and she apologized for the incov. Now I was hit with the amount of 51.36 taken from my bank account,in which I spoke with a supervisor and all he stated is he could return 30.00 from the 51.36 taken from me,after I explained I did not have the movies,and I why would I pay for movies I do not have,and why was I just now being charged if according to the redbox system these movies were not returned since August 2010.It makes no sense.He stated he has to see from the company's point of view and interest.I have spoken to three csr's and one supervisor and got no where. So at the end I was returned 30.00 dollars from 51.36,so I pretty much ended up paying 21.36 to watch two movies,that I returned and dont have.One lesson I have learned is NEVER again will I rent from redbox. | |
| mike sandoval | 1/26/11 |
| I feel the only way to fix this redbox thing is for us all to file a class act lawsuite on them i will be taking names and information on all the people that done wrong by redbox and will talk to an attorny about the problems were all having they stole 176.00 from my bank account i am active duty military and unless they have a redbox in iraq then i dont think i rented the movies bu they seem to think they can step all over the people well its the peoples trun to fight back send me contact info to michaelsandoval84@gmail.com thanks and lets start the fight back at redbox. | |
| B.M | 1/8/11 |
| Dear Redbox Corporate Office Management, I just want to make sure my email address has been unsubscribed. I have been a loyal customer of redbox since the beginning when redbox came out in Texas and California. After talking to the CSR on the phone right now and she defrauded me out of the extra code I was supposed to receive when renting 5 dvd's during the promotional period and when I spoke with the csr rep on the phone he stated I had rented 5 movies and would receive two free codes. The CSr rep did not care about his and would not let me explain to her what happened and was very rude. I am done doing business with Redbox. The promotion stated rent 5 get 2 free codes, she stated I only rented 4, the gentleman csr I talked to before the csr girl today stated I had rented 5 and qualified for the two free promo codes in the offer. As you can see by my long time loyalty you can see that through my different credit cards I have rented over 200+ movies at least from you. I would have rented an extra movie to qualify for the second code. I have also had issues with discs skipping on occasion and ruining the movie and other csr issues in the past and machines that do not work after looking online to see if my movie is available at that site I would like to rent and then when I get to the redbox it says it is not working and to call the toll free number to let them know or for help. If this email is intercepted and did not make it to your corporate headquarters and to a redbox employee in Upper Management I am requesting this email makes it to an educated individual in that position that will understand my concerns and know how to handle this matter rather than some of the robotic csr's I get when reaching the call center. Sincerely yours, B.M | |
| Katrina Alvarez-Hyman | 12/23/10 |
| i am complaining about your poor customer service from your reps and supervisor chris(who commented that he can not give his last name ir any other means to identify which chris he is) on tonights phone call. i rented salt yesterday, the disk was scratched. i missed 6 scenes. i called and they issued me 2 promo codes: MGKZQDD AND W7MMMG7. THE FIRST CODE DID NOT WORK, IT SAID INVALID CODE. THE SECOND ONE WORKED AND I RENTED EASY A....WHEN I CALLED TO GET THE MONEY BACK FOR SALT THEY SAID THEY COULD NOT EVEN THOUGH I EXPLAINED THAT THE FIRST ONE DID NOT WORK. they insisted on issuing me another promo code. im sorry but i never want another promo code from you guys again. this is not the first time i called in and was issued a promo code that did not work...all i want back is my money for salt...i have been renting from you guys for a long time and you have the worst customer service and the worst supervisirs ever...not only are they not sympathetic that we drive and try to enter these invalid promo codes, they treat us like garbage all over $1.08.....its our money, not theirs....we earn it and choose your service to use it....all i want is my money refunded and you customer service calls monitored.....they are nasty to us and if my issue does not get resolved i will no longer rent from redbox...its a shame that i have to go through all of this hassle to get $1.08 back..dealing with the machine is alot better then dealing with your customer service number....i asked to reach corporate about my issue but they said there is no corporate to talk to.....that is ridiculous....we have issues that they laugh at us about, yet you have no one monitoring their behavior with your customers....i want this to go the the president...i hope he cares about us that rent so often and spread the word about how your customer service is aweful.....i must say maybe dealing with blockbuster is better even if i am going to pay more....please have a solution to my issue because im tired of paying for things and being given promo codes that do not work and a customer service team that does not care about these codes that dont work...shame on redbox for not caring about the little people that spend their dollars here and there...please fix this simple issue promptly....THE PERSON I HAD THE ISSUE WITH SENT ME THIS MESSGAE: Hello Katrina, Thank you for your e-mail. Your comments, suggestions & business are important to us. We do not issue refunds and promo codes, you can have one or the other. The code MGKZQDD is still valid. If you have any additional questions, comments regarding this issue please contact us at 866-redbox3 (866-733-2693) to avoid any further delay in resolving your matter. Thank you for your valued business, Thomas redbox Customer Care 1.866.REDBOX3 www.redbox.com HE SAID HIS NAME WAS CHRIS, NOT THOMAS MY EMAIL IS ZIONIKA@GMAIL.COM 702-517-1171 | |
| Tammy | 12/20/10 |
| I bought a movie on Nov 24th and still haven't rec'd it. I called the only number i could find online and they can't help. They say that you can only send an email to customer service. That's insane!! They don't respond!! I would like to receive my money back and go back to block buster rentals instead. This is the worst customer service ever! Someone from corporate please email me brwneyes1161@aim.com. | |
| Bad Situations Times 100 | 12/8/10 |
| I rented three movies from RedBox using promo codes and was charged for each movie, and the charges caused my account to become receive overdraft fees. When I contacted RedBox I was told to fax over the account statements and I would be reimbursed, for the fees, I'm now still waiting to hear back meanwhile the fees are adding up eating away at my deposits. I'm dealing with all of this after getting RedBox to correct an mistake they made to my card back in July 2010. It took almost five (5) months to get that situation corrected, and now this situation and RedBox has yet to even say we are sorry for the inconvenience or anything and still no word back on my current situation. | |
| Candice Andrews | 12/2/10 |
I rented a 3 movies on Sept 2,2010 and I got Charged for the movies today Dec 1, 2010 which they charged my card 77.38. When I called redbox they said that I returnedbut dont know what day but the next time someone rented the movies out by someone else it was on Oct 9, but could not tell me when it was returned by me. Question is why did it take so long to take money that they say I owe and plus I was renting from the same card after that why they discontinue the card right then. I always have fonds on that card I get direct deposit from my job every two weeks and my veteran benifit check. Come on 77 dollars for a movie I know I returned in time and If I did not return it on time why did it take almost 3 months for them to take the money. My number is 9197801606 | |
| heather | 11/6/10 |
| Every time I rent a movie from Redbox its scratched up and I can never watch it. I wish we still had the movie gallery. Whom do I contact to get my money back. This has happen more then three times. I live 20mins away and it would be really nice to rent a movie that will actually work when I just drove all that way. | |
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