146 Reviews For Redbox Headquarters & Corporate Office

Horrible service and stole money from my acct

I rented 2 movies returned them 3 days later and redbox took 63 dollars from my acct over a course of time before I realized and are refusing to refund my money!

Awesome

So far so good. Rented movies and no problem. I do return on time. I do put the disks in the cover the proper way so the redbox can read them.

I'm charged for 5 months for 1 movie

I returned the movie the same day after watching that. It was “Ironman" and they charged me five months and I owe $70 for it after I should've been charged for the 21 days.

Don't call Red Box Corporate

If you see a problem with your bank once you returned the Redbox movie call the Redbox Customer Service “at your location.” If the Red Box Customer Service Assistant can't help you then ask for the Manager tell Manager about the problem.

No longer a customer

I will no longer be a customer of this company due their support of these horrific Horror films. I should not have to look at such evil, demonic images when I go to purchase a movie nor will I support a Company that sells such things.

crappy

Redbox is the worst ever customer service sucks they charged me full price for a movie I returned same day I rented it and refuse to credit me my 30 dollars back I'll NEVER use them again

If you think the customer service is bad with the company, wait til you hear what they do to employees. Employees are expected to work off the clock. Most put in sixty hours, but can only turn in 3 to 4 hours over time a week. One of these days Federal wage and labor board will catch up with them. I will see to it personally.

Screwed Up

Redbox doesn't even deserve a damn star!!!!! They are rude, over charging and awful crooks!!!! Ugh, I can go on and on....I refuse to ever use there crappy services ever again.

Thieves

I was charged the full price for a movie I returned. The kiosk for some reason didn't pick up my movie return. I'm still trying to get my 24 dollars back from them. I've faxed over paperwork, called customer service several times. Which I've always been told corporate will call you, which I never heard back from them. I will never use Redbox again. And if anyone knows of a class action lawsuit, I'd love the info.

Excessive and Exorbitant charge

I was charged $60.90 for a video game rental which only cost $28.87 brand new!!!! Redbox's excessive and exorbitant charges for game rental beyond the new cost of the item is extortion! I'm working with the local authorities and newspapers to bring attention to their bad policies and practices.

Nothing can ever go wrong, because Redbox is not prepared to help its customers with anything. This organization really needs to integrate some type of customer support.

Charged $12.67 for one movie

I was sent a code for a free movie; at 11 pm on 7/16/13 on my laptop I tried to use the code; instead it charged to my credit card. I picked up the movie 7/17/13 - when I got home it had the WRONG movie in the jacket - it was AVENGERS instead of ERASED. I phoned REDBOX that I was charged and was given wrong movie. They gave me credits and told me if I wanted ERASED I should go to kiosk and order movie FIRST then return the movie marked ERASED which was actually AVENGERS - I did that on 7/18/13. I also discovered that I was being charged for extra day on the AVENGERS movie because I had reserved it at 11 pm on 7/16/13 even tho' I picked it up the next day 7/17 & returned it 7/18 when I picked up the CORRECT copy of AVENGERS. I was not happy about being charged an extra day and was again given credits. Then yesterday I see that your computer system did not register that I returned AVENGERS (ERASED) on 7/18/13 but instead your system said I returned it on 7/25/13. My credit card was charged $12.67 for late return. You need to update your computer system. I have closed my account and will not be a customer of REDBOX again.

screwed me.

Do I went to check my bank today.apparently redbox charges me for each return? Every time I have returned a movie I have been charged an additional $2.57. If it is because I use my debit cars there should be a warning on the first screen. HEY WE CHARGE FOR RENTING AND RETURN ON ALL VISAS. HAVE A GOOD DAY! Bring a regular renter at least once out twice a week. This is a scam

Credit Card Scam

Copy of the letter I just wrote to my Attorney General: Redbox does not notify it's customers when a movie is kept out for an extended amount of time. Instead, on the 30th day after rental, they charge you the full amount. There is no fair warning, and a forgotten rental, goes undetected and fully billed for. I was just charged $64.20 plus an NSF fee. I contacted Redbox, and there is no recourse or any way to get the money back. There is also no measures in place to prevent the over-charge on a forgotten movie. Even though, we are regular renters. They collect the email address upon check out. Wouldn't it be a fair consumer practice to notify the renter of an unreturned rental? They have no problem billing for it. This seems unfair.

So this makes the 3rd time I've done online reservations and get up to the kiosk and the touch screen won't work...they keep offering me credits each time, but what the use when I can't get the movies!!!!!

you guys suck

When ever I use your redbox movies you guys over draw my account I rented two movies returned them the next day early and found out I am overdrawn 30.00 and I only used you guys? Should I get a lawyer to sue you guys?

Horrible customer service

Spoke with Red Box crack managers Jesse and Shannon they refused to refund me for movies I never received. When calling they were the rudest people I have ever spoken with. I don't even know why they answer the phone, they are not helpful at all and got nothing resolved. If your company chooses to be like this you won't be around long. Something bigger and better will take you over that's karma.

Redbox steals!!!

If there is a class action or any other kind of suit I desperately want in. I will go so far as to post my email address because I am beyond sick of the thieves at Redbox randomly charging me for movies I returned months ago and refusing to refund my money or give me a corporate number.

Awesome Service

I love redbox. Never charged incorrectly.. Soo many movies.. Just for a buck !! I love everything.. their customer service is awesome as well.. Very cooperative and always gives out free dvd codes.

Poor Customer Servic

Red Box is nothing less than an accessory to theft by conversion. They will take money off your credit card without authorization every seven days until they regain what they feel is justly theirs. I spoke with a customer service today and they were completely unwilling to help. I was completely considerate and professional. The individual on the phone was completely unprofessional and actually said if I would have "Kissed their butt", They would have helped me. Red Box are thieves. Run Away from Red Box. They Suck the blood out of you, and your credit card.

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